3 piscines extérieures, cabanons gratuits, parasols de plage
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Avis sur Kona Village, A Rosewood Resort

5 out of 5
Kona Village, A Rosewood Resort
72 300 Maheawalu Drive, Kailua-Kona, HI

Avis

9,0

Merveilleux

Note des voyageurs de 10 (Excellent), d’après 14 avis sur 18." "
Note des voyageurs de 8 (Bien), d’après 2 avis sur 18." "
Note des voyageurs de 6 (Satisfaisant), d’après 0 avis sur 18." "
Note des voyageurs de 4 (Médiocre), d’après 1 avis sur 18." "
Note des voyageurs de 2 (Horrible), d’après 1 avis sur 18." "

9,4/10

Propreté

9,6/10

Personnel et service

9,6/10

Équipements

9,6/10

Infrastructures et conditions de l’hébergement

9,6/10

Écoresponsabilité

Avis

2/10 Horrible

Peter

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Truly exceptional! Everything was beautiful. The rooms were so fantastic. A 10/10!
Séjour de 6 nuits en mai 2024
Réponse de Maria Jose Rodriguez, Resort Manager le 13 mai 2024
Aloha Peter,Mahalo nui for your kind words. We appreciate you taking the time to share your experience and look forward to welcoming you back many times in the years to come!We noticed your 1 out of 5 score and would love to hear if there is anything we can do to resolve this matter or if perhaps it was a glitch.A hui hou,Maria Jose RodriguezResort Manager

10/10 Excellent

Nick

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Our stay was incredible. Lovely beaches and pools, impeccable service, and beautiful, spacious rooms. Facilities like the spa and gym were top notch, refined and stylish without being fussy. Would stay here again in a heartbeat, highly recommend for anyone looking for a quiet, stress free stay.
Séjour de 4 nuits en mai 2024
Réponse de Maria Jose Rodriguez, Resort Manager le 9 mai 2024
Aloha Nick,Mahalo nui for sharing your experience. We are delighted to hear that you enjoyed your stay! We hope to welcome you back to Kona Village very soon.A hui hou,Maria Jose RodriguezResort Manager

10/10 Excellent

Janet

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We had stayed at Kona Village many years ago before it was destroyed by a tsunami. We were excited when we heard it had reopened, but worried that it may have lost some of it's charm. We were thrilled that it is still the unique, wonderful place it always was, but a lot more luxurious. The hales are very comfortable and quiet. The bathrooms are huge and include an outdoor shower that we used every day. The staff is amazing, friendly and very helpful. We enjoyed all of the dining options and only went off property to the hotel next door for one dinner. We're already trying to figure out when we can return. We can't imagine stying at any other hotel on the big island!
Séjour de 5 nuits en avril 2024
Réponse de Maria Jose Rodriguez, Resort Manager le 1 mai 2024
Aloha Janet,Mahalo nui for sharing your experience with us. We are delighted that we could welcome you back to Kona Village to experience its timeless magic. We hope to welcome you back many times in the future!A hui hou,Maria Jose RodriguezResort Manager

10/10 Excellent

Kathleen

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Maria Jose Rodriguez, Resort Manager le 5 avr. 2024
Aloha Kathleen,Mahalo nui for your 5-star review! We hope to welcome you back to our Hawaiian Hideaway very soon.A hui hou,Maria Jose RodriguezResort Manager

10/10 Excellent

Eleazar

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 4 nuits en mars 2024
Réponse de Maria Jose Rodriguez, Resort Manager le 5 avr. 2024
Aloha Eleazar,Mahalo nui for your 5-star review! We greatly appreciate you taking time to share your feedback and we look forward to welcoming you back in the future.A hui hou,Maria Jose RodriguezResort Manager

10/10 Excellent

Marc

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en février 2024
Réponse de Maria Jose Rodriguez, Resort Manager le 28 févr. 2024
Aloha Marc,Mahalo nui for your 5-star review. We are delighted to hear you enjoyed your stay and we look forward to welcoming you back.A hui hou,Maria RodriguezResort Manager

10/10 Excellent

Andrew

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Gorgeous property and wonderful staff
Réponse de Maria Jose Rodriguez, Resort Manager le 28 févr. 2024
Aloha Andrew,Mahalo nui for your 5 star review and kind words. We appreciate you taking the time to share about your experience and we look forward to welcoming you back again in the future.A hui hou,Maria Jose RodriguezResort Manager

8/10 Bien

larissa

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The property is absolutely beautiful and brand new, rooms are huge, every room has balcony. Staff is extremely friendly, helpful and attentive. But, Food is ok not outstanding. I ordered twice eggs Benedict ( once with ham and with turkey bacon second time) and had horrible heartburn. Has to take medication. Had lunch and Poké bowl in 1 restaurant was overly salty and the other restaurant was tasteless. The other thing is you are in the middle of nowhere ( at least that’s how it feels like) so your food options are very limited .
Séjour de 4 nuits en février 2024
Réponse de Maria Jose Rodriguez, Resort Manager le 23 févr. 2024
Aloha Larissa,Mahalo nui for sharing about your experience. We greatly appreciate your feedback and will use it to continue refining our services. We hope to welcome you back again in the future for an enhanced dining service experience.A hui hou,Maria Jose RodriguezResort Manager

4/10 Médiocre

Sheila

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
This property is ok. The check-in staff is unprofessional and crooked. They clearly haven’t been trained. I had a far better experience at the Four Seasons and the Mauna Lani. We will always choose those resorts over Kona Village.
Séjour de 1 nuit en décembre 2023
Réponse de Maria Jose Rodriguez, Resort Manager le 12 janv. 2024
Aloha Sheila,Mahalo nui for sharing about your experience. We are disheartened to hear that your check-in experience was less that exceptional and that our front desk team did not make you feel like ohana. This is not how we hoped your experience would be. We hope to have the opportunity to welcome you back and provide the incredible experience that so many of our guests have grown to love.Mahalo,Maria Jose RodriguezResort Manager

10/10 Excellent

Leo

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de Maria Jose Rodriguez, Resort Manager le 2 janv. 2024
Aloha Leo,Mahalo nui loa for your 5-star review! Your feedback is greatly appreciated and we look forward to welcoming you back very soon.A hui hou,Maria Jose RodriguezResort Manager

10/10 Excellent

Vahagn, Burbank

Séjour de 7 nuits en septembre 2023
Réponse de Maria Jose Rodriguez, Resort Manager le 9 févr. 2024
Aloha,Mahalo nui for your 5-star review. We look forward to welcoming you back in the future.A hui hou,Maria Jose RodriguezResort Manager

10/10 Excellent

Jennifer Lynn

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Absolutely one of the best vacations I’ve ever had! This resort is everything I hoped it would be. it is absolutely stunning, and worth every penny spent.
Séjour de 7 nuits en septembre 2023
Réponse de Maria Jose Rodriguez, Resort Manager le 22 déc. 2023
Aloha Jennifer,Mahalo nui for your wonderful review! We are delighted to hear that you enjoyed your time with us. We hope to welcome you back very soon.A hui hou,Maria Jose RodriguezResort Manager

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Poor QPR
Wanted to love it but the quality to price ratio was out of line, especially compared to the neighboring Four Seasons Hualalai. The rooms themselves were spacious and beautiful, certainly warranting a $1-2k per night price tag, not the $3-$4k per night being charged. We found the hotel to be very overpriced. Also odd were the unpaved dirt roads throughout the property. I understand the desire to maintain a certain unspoiled nature aesthetic, but the dust and dirt transferred onto everything (clothing, floors, car floors) creating a real mess. Restaurants were good but somehow lost one of our confirmed via email reservations for a larger group and had to sit us an hour later. Not the same selection as you would find a Hualalai. The property does have a very nice beach which Hualalai lacks, in a beautiful cove, but the pools at Hualalai are much nicer, especially for families. For my money, I’d stay at Hualalai all else being equal or one of the ritzy hotels in the Caribbean (you could afford an Aman for the same price).
Séjour de 3 nuits en octobre 2023
Réponse de Maria Jose Rodriguez, Resort Manager le 13 déc. 2023
Aloha,Mahalo for sharing your experience and we appreciate you joining us at Kona Village, A Rosewood Resort. We appreciate your feedback, and will extend this to the departments who can gain improvement from your insights which help to continually improve our offerings. We hope to have the opportunity to welcome you back and provide the incredible experience that so many of our guests have grown to love.A hui hou,Maria Jose RodriguezResort Manager

10/10 Excellent

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Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 5 nuits en novembre 2023
Réponse de Kona Village, A Rosewood Resort. le 4 déc. 2023
Thank you for your review.

10/10 Excellent

Michael, Koloa

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Stay at Kona Village if you can, can not say enough good things. Aloha!
Séjour de 4 nuits en septembre 2023
Réponse de Debbie le 24 sept. 2023
Aloha Michael, on behalf of Kona Village, A Rosewood Resort, please accept our gratitude for the sincere comments. We strive to provide a sense of place with outstanding service and a relaxing atmosphere. We hope you consider staying with us again should you return back to the Big Island. Mahalo

10/10 Excellent

Esther

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This place is amazing. It’s so breathtaking beautiful. The staff is amazing.
Séjour de 3 nuits en septembre 2023
Réponse de Debbie le 24 sept. 2023
Aloha Esther, on behalf of Kona Village, A Rosewood Resort, please accept our sincere gratitude for the delightful comments about our location and staff. We take pride in our Resort and providing our guest a sense of place. We strive to be the ultimate leader in Luxury. We hope you'll consider staying with us again should you return back to the Big Island. Mahalo

10/10 Excellent

Patrick

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sehr schöne und neue Unterkunft, ein perfekter Ort zum entspannen
Séjour de 5 nuits en août 2023
Réponse de Kona Village, A Rosewood Resort le 23 août 2023
Aloha Patrick,Mahalo for your kind review. We hope to welcome you back soon.

10/10 Excellent

Lisa

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Such an incredible stay! Just returned and it was everything I wanted in our vacation. Such a relaxing resort, beautiful grounds, amazing rooms, two large pools, plenty of space to roam around, beautiful pond with ducks, bikes available to bike around, delicious food, an awesome gym, snorkeling right from the shore….I can go on and on! We were so sad to leave and wish the Rosewood Kona so much success. Part of me doesn’t want to see it get busy so it’ll always be as quiet as it was during our stay but we loved all the team members working there that we want it to flourish so they all succeed! Thank you for the best 5 days, it was exactly what our family needed!! The only place I’ll go to in Hawaii moving forward…forget the rest, trust me.
Séjour de 4 nuits en juillet 2023
Réponse de Kona Village, A Rosewood Resort le 23 août 2023
Aloha Lisa,Mahalo for taking the time to share your experience at Kona Village, A Rosewood Resort. We are delighted to hear you felt the warmth and aloha that we strive to deliver on a daily basis. We look forward to welcoming you and your ‘ohana back to our Big Island hideaway very soon.