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Avis sur MainStay Suites Joliet I-55

2.5 out of 5
MainStay Suites Joliet I-55
3235 Norman Ave, Joliet, IL

Avis

8,0

Très bien

Note des voyageurs de 10 (Excellent), d’après 201 avis sur 514." "
Note des voyageurs de 8 (Bien), d’après 173 avis sur 514." "
Note des voyageurs de 6 (Satisfaisant), d’après 67 avis sur 514." "
Note des voyageurs de 4 (Médiocre), d’après 36 avis sur 514." "
Note des voyageurs de 2 (Horrible), d’après 37 avis sur 514." "

8,4/10

Propreté

8,4/10

Personnel et service

7,4/10

Équipements

7,8/10

Infrastructures et conditions de l’hébergement

7,4/10

Écoresponsabilité

Avis

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en juin 2017

8/10 Bien

Adrienne

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Personnel et service
Great staff. Room was fine. Pool was fun and seemed clean.
Séjour de 1 nuit en avril 2024
Réponse de Kate le 17 mai 2024
Thanks for staying with us. We appreciate your feedback and are thrilled you enjoyed your stay.

8/10 Bien

Ken

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de Kate le 17 mai 2024
Thanks for staying with us. We hope to see you again soon!

10/10 Excellent

RustyandMichelle

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Room 319 smelt like fish and it needs a new sleeper sofa, the Hot tub was fabulous and the location was perfect for us
Séjour de 3 nuits en avril 2024
Réponse de Kate le 15 avr. 2024
Thank you for staying with us. We are addressing your concerns. We are glad to hear you had time to enjoy the hot tub! Hope to see you again!

2/10 Horrible

Corey

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
For the price I paid it was not satisfactory
Séjour de 1 nuit en avril 2024
Réponse de Vic le 10 avr. 2024
We appreciate you taking the time to share your feedback. We sincerely apologize that your experience fell short of your expectations. Ensuring our customers' complete satisfaction is paramount to us. We hope you give us another chance in the future.

8/10 Bien

Jason

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I enjoyed my stay
Séjour de 1 nuit en mars 2024
Réponse de Kate le 28 mars 2024
Thank you for staying with us. We hope to see you again soon!

4/10 Médiocre

Tiffinie

Voyage en famille avec de jeunes enfants, Voyage en groupe
Les points forts : Équipements
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Got stuck in Elevator bathrooms were dirty with human hairs no syrup for pancakes beds were bigger than frames outside had lots dog poop and dog poop bags
Séjour de 1 nuit en mars 2024
Réponse de Kate le 26 mars 2024
Thank you for staying with us. We appreciate your feedback and are working hard to make the necessary changes. We have installed a pet station and are working with the team to ensure a better experience for all of our guests.

4/10 Médiocre

Ashley

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Kate le 26 mars 2024
Thank you for staying with us.

10/10 Excellent

SHANDA

Voyage en couple
Les points forts : Équipements
Love this place
Séjour de 1 nuit en mars 2024
Réponse de Kate le 17 mars 2024
We appreciate you staying with us and can't wait to see you again! Thanks for the great review!

4/10 Médiocre

Angela

Voyage d’affaires
Les points forts : Personnel et service
Les points faibles : Propreté et équipements
My first assigned room smelled like they took a large amount of bleach to attempt a cover up of pet urine smell. It also had a room across the hall with a squawking bird inside, so I requested a different room. Second room had uneven flooring, dirt and debris such as old socks, toiletries and dog food pellets on the bathroom floor under the sink, peeling paint in multiple places on the ceiling. I guess when you look for a budget-friendly room you get what you pay for.
Séjour de 1 nuit en mars 2024
Réponse de Vic le 9 mars 2024
I apologize for the negative experience you had during your stay. Your feedback is important to us, and we take it seriously. We hope to provide you with an improved experience in the future.

10/10 Excellent

Karina

Voyage en famille, Voyage en couple
Whole hotel was very clean and good vibe
Séjour de 2 nuits en février 2024
Réponse de Kate le 26 févr. 2024
Thank you for staying with us. We appreciate your feedback and hope to see you again.

10/10 Excellent

SHANDA

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It’s nice clean and affordable. Everyone was nice from staff to the people that was staying there
Séjour de 2 nuits en février 2024
Réponse de kate le 20 févr. 2024
Thank you for staying with us. We appreciate your feedback.

6/10 Satisfaisant

Tiana

Nothing really
Séjour de 3 nuits en février 2024
Réponse de Kate le 6 févr. 2024
Thank you for staying with us.

10/10 Excellent

Kevin

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very clean and spacious. Had everything you need. Just like an apartment. Quiet
Séjour de 1 nuit en février 2024
Réponse de Kate le 5 févr. 2024
Thank you for staying with us. We are thrilled you enjoyed your stay and hope to see you again soon!

4/10 Médiocre

Shannah

Voyage en couple
Les points forts : Propreté
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
It was clean, however my heating was not working and the breakfast was disgusting.
Séjour de 1 nuit en janvier 2024
Réponse de Kate le 5 févr. 2024
We appreciate your feedback and have addressed your concern. Thank you!

8/10 Bien

Esthefanny

Séjour de 1 nuit en janvier 2024
Réponse de Kate le 5 févr. 2024
We hope to see you again soon!

10/10 Excellent

Ruth

Voyage en couple
Les points forts : Équipements
Séjour de 1 nuit en décembre 2023
Réponse de Vic le 11 janv. 2024
Thank you for the 5/5 review! We are pleased and hope you consider staying with us again.

10/10 Excellent

Carla

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de Vic le 11 janv. 2024
Thanks for taking the time to review us. Hope to welcome you back again soon!

4/10 Médiocre

Shevaun

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Confort de la chambre
Bed was uncomfortable, people above us where lound and next door to us. Could smell weed all night.
Séjour de 1 nuit en janvier 2024
Réponse de Vic le 11 janv. 2024
I apologize for any frustration or disappointment you may have experienced. We understand how important it is to have a pleasant stay and we are sorry that we were unable to meet your expectations. We hope you have a better experience in the future.

10/10 Excellent

Nitzia

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Friendly staff, full kitchenette, hot tub and pool were great
Séjour de 1 nuit en décembre 2023
Réponse de Vic le 11 janv. 2024
Thank you for taking the time to review us. See you again soon!

10/10 Excellent

Kharmic

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en décembre 2023
Réponse de Vic le 11 janv. 2024
Thank you for the review! Hope to see you again!

6/10 Satisfaisant

Voyageur vérifié

Les points faibles : Infrastructures et conditions de l’hébergement
Room didn't have towels, seemed to be understaffed.
Séjour de 1 nuit en décembre 2023
Réponse de Vic le 8 janv. 2024
We apologize for the negative experience. We are committed to providing the best service possible. Hope you visit us again in the future.

4/10 Médiocre

michael

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté
Hairy bedding
The bedding looked like it had not been washed. Dirt and HAIR on the fitted sheets. And on the comforter. The smoke detector needed a battery. They took care of the smoke detector. We had to replace the sheets. Did not feel comfortable in the bed.
Séjour de 1 nuit en décembre 2023
Réponse de Vic le 31 déc. 2023
My apologies on behalf of the entire team. This is uncharacteristic of our hotel and hope that you can give us another chance. Safe travels

10/10 Excellent

Catherine

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Loved this place
Séjour de 6 nuits en décembre 2023
Réponse de Vic le 31 déc. 2023
Thank you for taking the time to review us. We are delighted that you enjoyed your time at our hotel. Hope to see you again soon!

10/10 Excellent

Lanishia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en décembre 2023
Réponse de Vic le 31 déc. 2023
Thank you for the awesome review. See you again whenever you are back in this area!

10/10 Excellent

JUAN CARLOS

Voyage en groupe
Quick check in , nice and polite stuff
Séjour de 1 nuit en décembre 2023
Réponse de Kate le 5 févr. 2024
Thank you for staying with us!

10/10 Excellent

Oscar

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de Vic le 31 déc. 2023
Thank you for reviewing us. We hope to welcome you back soon!

4/10 Médiocre

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Just a bad stay
Very disappointed that the hot tub was not in service which is why I booked the hotel
Séjour de 1 nuit en décembre 2023
Réponse de Kate le 22 déc. 2023
Thank you for staying with us. Unfortunately, our maintenance team does close the pool and hot tub occasionally for service and do their best to minimize any disruption to our guests. Both pool and hot tub are currently open. We hope you give us a second chance!

10/10 Excellent

Maria

Séjour de 1 nuit en décembre 2023
Réponse de Vic le 11 janv. 2024
Thank you for the review! See you next time!

10/10 Excellent

RUSLAN

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de victor le 15 déc. 2023
Thanks for your amazing review. See you again!

10/10 Excellent

Haleigh

Voyage en famille
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de Kate le 18 déc. 2023
Thank you for staying with us. We're please you enjoyed your stay and hope to see you again soon.

10/10 Excellent

Carmella M

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Awesome staff
Séjour de 4 nuits en décembre 2023
Réponse de Victor le 15 déc. 2023
Thanks for the great review. Hope to welcome you back soon!

4/10 Médiocre

Keneshia

Les points forts : Personnel et service
Les points faibles : Propreté
Réponse de Kate le 26 févr. 2024
We appreciate your feedback.

2/10 Horrible

Morgan

Voyage en famille
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Pool was supposed to be heated and wasn’t. That’s the only reason I booked this hotel. When I got in it was freezing.
Séjour de 1 nuit en décembre 2023
Réponse de kate le 18 déc. 2023
Thank you for staying with us. We appreciate your feedback and have noted your concern. The pool is heated to a temperature of between 82 and 86 degrees per health department guidelines. When we add water to the pool the temperature does drop to the lower end of this guideline. Our pool is tested multiple times daily and we have had no documented issues. We will have our team do a thorough inspection to insure we meet expectations.

8/10 Bien

Somyari

Voyage en famille avec de jeunes enfants
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Great property. Good breakfast, limited choices but still ok. Awesome manager. Housekeeping needs a lot of improvement. Our room was not thoroughly cleaned and had some dirty spots.
Réponse de vic le 1 déc. 2023
Awesome. I am glad you had a great time during your recent stay. Your feedback helps us to improve our services and provide the best possible experience for our guests. Thank you again for taking the time to share your thoughts with us. We hope to see you again!

10/10 Excellent

Julie

Voyage en famille
The kitchenette in the room was nice even though we didn’t use it. Great idea!
Séjour de 1 nuit en novembre 2023
Réponse de Kate le 29 nov. 2023
Thank you for the great feedback.! We're happy to hear you enjoyed your stay and hope to see you again!

10/10 Excellent

Paul, Jeffersonville

Séjour de 2 nuits en novembre 2023
Réponse de Kate le 29 nov. 2023
Thank you for staying with us.

10/10 Excellent

Barbara

Séjour de 1 nuit en novembre 2023
Réponse de Victor le 15 déc. 2023
Thanks for the amazing review. See you soon!

6/10 Satisfaisant

Robert

Voyage en famille
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
The woman at the front desk could not find our reservation at first and was rude to my husband. Also our room keys stopped working 2 times and we had to go to the desk and get new ones. One time they said it was because they had us in for only one night instead of 5 and the other time they didn’t tell us why it stopped working. Very annoying when you are trying to carry a baby to bed at midnight and can’t get into the room. They treat you like you live there which is fine but why not give us more towels every day and take the dirty ones and give us extra garbage bags, ice bucket bags, etc. the room was nice and I appreciate what they did have available to us such as dishes and silverware, large fridge.
Séjour de 6 nuits en novembre 2023
Réponse de Vic le 18 nov. 2023
We apologize for the negative experience. We are committed to providing the best service possible. Hope you visit us again in the future.

10/10 Excellent

Maria

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff were very nice and helpful…the room was clean and very nice….my husband and will be going there more often.
Séjour de 1 nuit en novembre 2023
Réponse de Kate le 15 nov. 2023
Thank you for staying with us. We appreciate the great feedback and look forward to seeing you again soon!

10/10 Excellent

Angelica

Voyage en famille
Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 2 nuits en novembre 2023
Réponse de Kate le 15 nov. 2023
Thanks for the great review! We hope to see you again soon!

10/10 Excellent

Salvador

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Our stay was amazing, everyone was great and accommodating.
Séjour de 1 nuit en novembre 2023
Réponse de kate le 10 nov. 2023
Thank you for staying with us. We appreciate your feedback and are thrilled to hear about your amazing stay. We hope to see you again soon!

10/10 Excellent

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 5 nuits en octobre 2023
Réponse de Victor le 26 oct. 2023
Thank you so much for your kind words! We are so glad that you had a great experience with us. Your positive feedback means a lot to us and we appreciate you taking the time to share it. We look forward to continuing to provide you with the best service possible.

10/10 Excellent

Jada

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I love this hotel the staff is always so nice no matter who it is
Séjour de 1 nuit en octobre 2023
Réponse de Victor le 25 oct. 2023
It's always great to hear positive feedback from our customers! We really appreciate you taking the time to share your experience with us. We strive to provide the best service possible, and your kind words are a great encouragement. Thank you!

2/10 Horrible

Sydney

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en octobre 2023
Réponse de Vic le 23 oct. 2023
I'm sorry to hear that. Is there something specific that you're unhappy with? Is it the service, the amenities, or something else?

8/10 Bien

Ashley

Voyage en groupe
Les points forts : Propreté, personnel et service, confort de la chambre
Great stau
Everything was okay until the heat/AC did not work but the front desk man fixed the issue. Also the room did not have much lightening. The facility and rooms were clean and I would stay again. Parking lot is very SMALL needs a bigger parking lot. I had to park in the other hotel parking lot.
Séjour de 1 nuit en octobre 2023
Réponse de kate le 23 oct. 2023
Thank you for staying with us. We appreciate your feedback and hope to see you again soon!

10/10 Excellent

Carla

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Really nice and comfy!
so glad we found Mainstay Suites Joliet I-55. The only thing I questioned was that they printed my Credit Card after I had paid for our room when reserved online.
Séjour de 1 nuit en octobre 2023
Réponse de kate le 23 oct. 2023
Thank you for staying with us. A credit card is required at time of checkin for incidentals. We hope to see you again soon!

8/10 Bien

Rolando

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice place easy to get around.
Séjour de 1 nuit en octobre 2023
Réponse de Kate le 17 oct. 2023
Thank you for staying with us, We hope to see you again!

2/10 Horrible

Madalynn

Séjour de 2 nuits en octobre 2023
Réponse de Vic le 7 nov. 2023
We apologize for the negative experience. We are committed to providing the best service possible. Hope you visit us again in the future.

10/10 Excellent

Julian

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
MainStay exceeded my expectation! I'll remeber the name, look for and try to book them again! Great Job MainStay!
Séjour de 1 nuit en octobre 2023
Réponse de Kate le 15 oct. 2023
Thank you for staying with us. We appreciate your great feedback and hope to see you again soon!