Avis sur Days Inn & Suites by Wyndham Johnson City
Days Inn & Suites by Wyndham Johnson City
2406 N Roan St, Johnson City, TN
Avis
6,4
6,4/10
Propreté
7,6/10
Personnel et service
5,6/10
Équipements
6,0/10
Infrastructures et conditions de l’hébergement
5,2/10
Écoresponsabilité
Avis
27 mai 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mai 2024
2/10 Horrible
Cajetan
20 mai 2024
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Cajetan
Séjour de 3 nuits en mai 2024
Réponse de M le 24 mai 2024
Dear Cajetan,We are disappointed that we could not make you feel welcome during your stay with us. Learning that our facilities and services could not match your expectations is disheartening. Your comfort is our top priority, and we apologize for any discomfort experienced. We assure you that we will investigate our facilities and service, take the necessary measures, and make the right changes to prioritize our guests' satisfaction and comfort. We kindly request you give us another chance to compensate for our shortcomings and deliver an excellent guest experience. Should you still wish to discuss this further, please feel free to contact us directly, we are here to assist you!Sincerely,Management Team
2/10 Horrible
Gail
Voyage en famille
4 mai 2024
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Gail
Séjour de 1 nuit en mai 2024
Réponse de M le 9 mai 2024
Dear Gail,We apologize for the inconvenience you experienced due to the cleanliness issues. This does not reflect our usual standards, and we take your feedback seriously. Our housekeeping team will be informed, and immediate steps will be taken to rectify the situation and ensure thorough cleaning procedures are followed. We would be grateful if you allow us to make amends and improve your experience during your next stay.Sincerely,Management Team
2/10 Horrible
Cherie
Voyage en famille avec de jeunes enfants
12 avr. 2024
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Cherie
Séjour de 2 nuits en avril 2024
Réponse de M le 19 avr. 2024
Dear Cherie,We are sorry that you had a substandard experience at our hotel. Please accept our sincere apologies. Please be assured that we do not promote and are strictly against any use of any illegal substance at our property, but keeping your feedback in mind, we will investigate every bit of your concern diligently and act on them to ensure no other guest experiences what you did. Thank you for bringing this to our attention. Sincerely,Management Team
4/10 Médiocre
Jason
7 avr. 2024
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Jason
Séjour de 1 nuit en avril 2024
Réponse de M le 12 avr. 2024
Dear Jason,We are deeply sorry to hear about your disappointing experience with us. The issues you mentioned are unacceptable and do not reflect the standards we strive to uphold. We appreciate you giving a detailed account of your stay and bringing this to our attention. Rest assured, we will address and investigate these issues promptly with our team and ensure that proper protocols are in place for reporting and addressing such issues in the future. We want to reassure you that your experience is not typical of what our guests receive, and we are taking your comments very seriously. We shall take all measures required to rectify the conditions to have you back as a contented guest. We would be grateful if you allow us to make amends and improve your experience during your next stay. Thank you for your business and we look forward to seeing you soon.Sincerely,Management Team
2/10 Horrible
Samuel
Voyage en couple
7 avr. 2024
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Samuel
Séjour de 2 nuits en avril 2024
Réponse de M le 12 avr. 2024
Dear Samuel,We are sorry that you had a substandard experience at our hotel. We realize that neither our property nor our surroundings were close to your expectations. We assure you that we will investigate our facilities and service, take the necessary measures, and make the right changes to prioritize our guests' satisfaction and comfort. We kindly request you give us another chance to compensate for our shortcomings and deliver an excellent guest experience.Sincerely,Management Team
2/10 Horrible
David
Voyage avec des animaux de compagnie, Voyage en couple
31 mars 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
David
Séjour de 1 nuit en mars 2024
Réponse de M le 5 avr. 2024
Dear David,We are sorry that you had a substandard experience at our hotel. We realize that neither our property nor our surroundings were close to your expectations. We assure you that we will investigate our facilities and service, take the necessary measures, and make the right changes to prioritize our guests' satisfaction and comfort. We kindly request you give us another chance to compensate for our shortcomings and deliver an excellent guest experience.Sincerely,Management Team
6/10 Satisfaisant
Kim L
29 mars 2024
Kim L
Séjour de 3 nuits en mars 2024
Réponse de M le 18 avr. 2024
Dear Kim,Your feedback is valuable to us and we appreciate your generous ratings for our hospitality standards. We are happy you liked your stay and hope you choose us again. Thank you for your business, we look forward to seeing you soon.Best regards,Management Team
2/10 Horrible
Juan
25 mars 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Juan
Séjour de 3 nuits en mars 2024
Réponse de M le 29 mars 2024
Dear Juan,Thank you for taking the time to share your review with us. We are sorry to hear about your experience at the hotel. We assure you that we’ve taken note of your mentioned points, and the concerned department has been notified about the same. We would be grateful if you allow us to make amends and improve your experience during your next stay. Thank you for your business and we look forward to seeing you soon.Sincerely,Management Team
4/10 Médiocre
Katrina
Voyage en famille, Voyage avec des animaux de compagnie
12 mars 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Katrina
Séjour de 7 nuits en février 2024
Réponse de M le 15 mars 2024
Dear Katrina,Thank you for taking the time to share your review with us. Your feedback is crucial in helping us improve our services and ensure a better experience for all our guests. Please feel free to provide more details so we can promptly address the issue. Regardless, we sincerely apologize for not exceeding your expectations. Please reach out to us directly, in case of any queries. We are here to assist you.Sincerely,Management Team
10/10 Excellent
Camiell
9 mars 2024
Camiell
Séjour de 1 nuit en mars 2024
Réponse de M le 5 avr. 2024
Dear Camiell,Thank you so much for your exceptional rating. We are glad we could win your trust and provide you with the best. We hope to enhance this experience further in the future and we are looking forward to your next visit. See you soon!Best regards,Management Team
8/10 Bien
Brandy
26 févr. 2024
Les points forts : Personnel et service et confort de la chambre
Les points faibles : Infrastructures et conditions de l’hébergement
What I expected, for the price excellent staff tho
Brandy
Séjour de 2 nuits en février 2024
Réponse de M le 29 févr. 2024
Dear Brandy,It is extremely pleasing to know you enjoyed your stay with us and that you have rated our hospitality and accommodations so highly! it is our utmost pride to cater to valuable guests like you and we will offer yet another awesome hospitality experience next time. Thank you for your business, and we can't wait to serve you again. Best regards,Management Team
4/10 Médiocre
Eleanor
Voyage en couple
25 févr. 2024
Les points forts : Personnel et service et équipements
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Eleanor
Séjour de 1 nuit en février 2024
Réponse de M le 29 févr. 2024
Dear Eleanor,We are beyond disheartened to know that your recent stay with us was not up to the mark and we failed to exceed your expectations. Please accept our sincere apologies. It has always been our priority to keep the property clean and top-notch. Going forward we will strive to adopt the best hygiene standards possible. We sincerely ask for another chance in the future to deliver a flawless experience.Sincerely,Management Team
8/10 Bien
Larry
22 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Larry
Séjour de 2 nuits en février 2024
Réponse de M le 29 févr. 2024
Dear Larry,Your feedback is very valuable to us and we appreciate your generous ratings for our hospitality standards. We are extremely delighted to know you loved your stay with us and that we were able to exceed your expectations. We hope you choose to stay with us again in the future. Thank you for your business and we look forward to seeing you soon.Best regards,Management Team
10/10 Excellent
Craig
Voyage en famille
22 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Craig
Séjour de 1 nuit en février 2024
Réponse de M le 29 févr. 2024
Dear Craig,It is extremely pleasing to know you enjoyed your stay with us and that you have rated our hospitality and accommodations so highly! it is our utmost pride to cater to valuable guests like you and we will offer yet another awesome hospitality experience next time. Thank you for your business, and we can't wait to serve you again. Best regards,Management Team
8/10 Bien
Nathan
Voyage d’affaires
17 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nathan
Séjour de 1 nuit en février 2024
Réponse de M le 21 févr. 2024
Dear Nathan,It warms our hearts to see that your recent stay with us was delightful. Our entire staff, thank you for your generous rating and such lovely feedback. We are thrilled to know that you loved our friendly services. We will keep up the high hospitality standards and make your future stays even more pleasant. It is a great pleasure to host a valuable guest like you. We want to thank you for your business and we look forward to seeing you soon.Best Regards, The Management Team
6/10 Satisfaisant
James
8 févr. 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
James
Séjour de 1 nuit en janvier 2024
Réponse de M le 13 févr. 2024
Dear James,Thank you for your feedback. We appreciate your modest ratings, but we have set high standards for hospitality, and we will see to it that your future stays are even more satisfactory. We would appreciate it if you can leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We really value feedback from guests as they help us in bettering our hospitality services. On that note, we hope you will choose to stay with us again in the future.Sincerely,Management Team
10/10 Excellent
Michael
31 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Michael
Séjour de 2 nuits en janvier 2024
Réponse de M le 1 févr. 2024
Dear Michael,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team
10/10 Excellent
Willis
29 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Willis
Séjour de 1 nuit en janvier 2024
Réponse de M le 1 févr. 2024
Dear Willis,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team
6/10 Satisfaisant
Janette
29 janv. 2024
Janette
Séjour de 1 nuit en janvier 2024
Réponse de M le 1 févr. 2024
Dear Janette,We appreciate you taking the time to share your review with us. Our entire staff, thank you for your modest rating. We also regret that certain aspects of our property were not up to the mark during your stay with us. We assure you; we are indeed taking gradual steps in upgrading our property and enhancing our hotel rooms to improve our quality services. On that note, we hope you will choose to stay with us again in the future, so we can serve you even better. Sincerely,Management Team
10/10 Excellent
Janette
28 janv. 2024
Janette
Séjour de 1 nuit en janvier 2024
Réponse de M le 1 févr. 2024
Dear Janette,Thank you for giving us a perfect rating and we appreciate your positive feedback about our hotel. Our entire staff enjoyed catering to your needs as much as you enjoyed your stay. Thank you for your valuable business and we look forward to hosting you again in the soonest time!Best Regards,Management Team
10/10 Excellent
Mindy
Voyage en groupe
9 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Babies
Mindy
Séjour de 1 nuit en janvier 2024
Réponse de M le 11 janv. 2024
Dear Mindy,Thank you for giving us a perfect rating and we appreciate your positive feedback about our hotel. Our entire staff enjoyed catering to your needs as much as you enjoyed your stay. Thank you for your valuable business and we look forward to hosting you again in the soonest time!Best Regards,Management Team
2/10 Horrible
Andrew
Voyage en famille
1 janv. 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Andrew
Séjour de 3 nuits en décembre 2023
Réponse de M le 1 févr. 2024
Dear Andrew,Thank you for sharing your experience and we are so sorry to hear that your most recent stay with us did not meet your expectations. Our primary goal is to provide all guests with an enjoyable experience and it is troubling to know that you faced such an unusual experience, especially with the condition of the hotel. We take this quite highly and your feedback will be shared with management so that appropriate steps can be taken. Having said that, we earnestly ask for another chance to host you better.Sincerely,Management Team
4/10 Médiocre
Sandy
Voyage en famille
28 déc. 2023
Les points faibles : Équipements
Sandy
Séjour de 1 nuit en décembre 2023
Réponse de M le 6 janv. 2024
Dear Sandy,We appreciate you taking the time to rate our hospitality standards. It is extremely unpleasing to know that your recent stay with us was not up to the mark. We would appreciate it if you can leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We really value feedback from guests as they help us in bettering our hospitality services. Regardless, on behalf of our entire staff please accept our sincere apologies for we failed to exceed your expectations. Having said that, we earnestly ask for another chance to host you better.Sincerely,Management Team
4/10 Médiocre
Sue
27 déc. 2023
Les points forts : Personnel et service
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Sue
Séjour de 1 nuit en décembre 2023
Réponse de M le 6 janv. 2024
Dear Sue,Thank you for taking the time to share your review with us. We are beyond disheartened to know that your recent stay with us was not up to the mark and we failed to exceed your expectations. Please accept our sincere apologies. We also regret that certain aspects of our property were not up to the mark during your stay with us. We assure you; we are indeed taking gradual steps in upgrading our property and enhancing our hotel rooms to improve our quality services. Having said that, we would hate to lose a valued guest like you. If given another chance, we will go above and beyond to make sure your future stays are completely up to the mark.Sincerely,Management Team
4/10 Médiocre
MaryAnn
Voyage en famille
23 déc. 2023
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
MaryAnn
Séjour de 1 nuit en décembre 2023
Réponse de Tanisha le 27 déc. 2023
Dear Guest,Thank you for taking the time to share your feedback regarding your recent stay with us. We're pleased to hear that you found the beds comfortable and the reservation process smooth. It's also good to know that our location was convenient for you.However, we are genuinely concerned and disappointed to hear about the issues you encountered in your room and around the hotel. The conditions you described, such as the stained and damaged walls, furniture issues, and the cleanliness of the exterior, do not meet the standards we strive for. We sincerely apologize for the discomfort and inconvenience you experienced.Your comments regarding the room temperature and the toilet seat are particularly concerning, and we want to assure you that we are taking immediate steps to address these issues. Our maintenance team will be conducting a thorough review of the room and the hotel to ensure all necessary repairs and improvements are made.We understand how important a comfortable and welcoming environment is, especially during difficult times like attending a funeral. Please accept our sincerest apologies for not meeting your expectations on this occasion.We value your patronage and hope to have the opportunity to better serve you in the future and restore your faith in our hotel. If there's anything more we can do to assist you, please don't hesitate to contact us.Warm regards, Hotel Management Team
4/10 Médiocre
Michael
Voyage en famille
18 déc. 2023
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Michael
Séjour de 2 nuits en décembre 2023
Réponse de M le 22 déc. 2023
Dear Michael,We sincerely apologize for the disruption caused by ongoing construction and the noise it generated. We understand this significantly impacted your stay and fell short of your expectations. We're taking immediate steps to improve transparency in our online descriptions and ensuring future renovations minimize guest inconvenience. We value your feedback and hope you'll consider giving us another chance to showcase our genuine hospitality.Sincerely,Management Team
4/10 Médiocre
Roberta
10 déc. 2023
Roberta
Séjour de 1 nuit en décembre 2023
Réponse de M le 14 déc. 2023
Dear Roberta,We appreciate you taking the time to rate our hospitality standards. It is extremely unpleasing to know that your recent stay with us was not up to the mark. We would appreciate it if you can leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We really value feedback from guests as they help us in bettering our hospitality services. Regardless, on behalf of our entire staff please accept our sincere apologies for we failed to exceed your expectations. Having said that, we earnestly ask for another chance to host you better.Sincerely,Management Team
2/10 Horrible
Voyageur vérifié
10 déc. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Pay $20 more and stay somewhere else
Voyageur vérifié
Séjour de 1 nuit en décembre 2023
Réponse de M le 14 déc. 2023
Dear GuestWe sincerely apologize for the disappointing experience you had. Your feedback is valuable and we're taking steps to address the issues you mentioned, from fridge cooling to breakfast options and cleanliness. We understand your frustration and want to assure you that we strive to provide a much better experience for future guests. Thank you for taking the time to share your concerns.Sincerely,Management Team
2/10 Horrible
Mark
Voyage en couple
9 déc. 2023
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Mark
Séjour de 1 nuit en décembre 2023
Réponse de M le 14 déc. 2023
Dear Mark,We are extremely disheartened to see such low ratings from you. Please accept our sincere apologies for your recent stay with us was not up to the mark. Everyone deeply regrets the inconvenience you faced, and we can only assure you that all necessary course corrections will be made at the earliest. This is not the kind of hospitality standard we have set for ourselves, and in our quest to improve our quality services, we are indeed taking gradual steps in upgrading our property and enhancing our hotel room services. Having said that, we would hate to lose a valued guest like you, and if given another chance, we will go above and beyond to make sure your future stays are completely up to the mark. We really look forward to hosting you better.Sincerely,Management Team
2/10 Horrible
Griselda
Voyage avec des animaux de compagnie
5 déc. 2023
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Griselda
Séjour de 1 nuit en décembre 2023
Réponse de M le 7 déc. 2023
Dear Griselda,We sincerely apologize for your negative experience. We take cleanliness and guest comfort very seriously and are investigating your concerns about the lack of hot water and cleanliness. We appreciate you bringing these issues to our attention and will take steps to improve.Sincerely,Management Team
10/10 Excellent
Erick
1 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Erick
Séjour de 3 nuits en novembre 2023
Réponse de M le 7 déc. 2023
Dear Erick,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team
6/10 Satisfaisant
Adam
24 nov. 2023
Les points forts : Propreté et personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Adam
Séjour de 1 nuit en novembre 2023
Réponse de M le 1 déc. 2023
Dear Adam,Thank you for your feedback. We are sorry to hear that you had a negative experience with the air conditioner in your room. We will be sure to have this issue addressed immediately. We appreciate your understanding.Sincerely,Management Team
8/10 Bien
Mark
23 nov. 2023
Les points forts : Propreté
Mark
Séjour de 1 nuit en novembre 2023
Réponse de M le 14 déc. 2023
Dear Mark,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team
4/10 Médiocre
Lisa
13 nov. 2023
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Never Again!
Lisa
Séjour de 1 nuit en novembre 2023
Réponse de M le 17 nov. 2023
Dear Lisa,We sincerely apologize for the unpleasant experience you had at our hotel. We value your feedback and will take immediate action to address the issues you've raised. We are reviewing our policies regarding pet fees and will ensure that all guests are informed of any additional charges upfront. We will also provide clearer directions and information about coffee and breakfast availability. Additionally, we will conduct maintenance checks to ensure that rooms are well-maintained and free from disturbances. We hope to regain your trust and provide you with a more positive experience in the future.Sincerely,Management Team
10/10 Excellent
Matthew
Voyage en famille avec de jeunes enfants
11 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Matthew
Séjour de 1 nuit en novembre 2023
Réponse de M le 17 nov. 2023
Dear Matthew,Thank you for giving us a perfect rating and we appreciate your positive feedback about our hotel. Our entire staff enjoyed catering to your needs as much as you enjoyed your stay. Thank you for your valuable business and we look forward to hosting you again in the soonest time!Best Regards,Management Team
10/10 Excellent
Ramon
30 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Ramon
Séjour de 1 nuit en octobre 2023
Réponse de M le 2 nov. 2023
Dear Ramon,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team
6/10 Satisfaisant
Thomas, Chattanooga
Voyage en groupe
27 oct. 2023
Les points forts : Personnel et service
Thomas
Séjour de 1 nuit en octobre 2023
Réponse de M le 2 nov. 2023
Dear Thomas,Thank you for your feedback, we really appreciate it. We are pleased to see your modest ratings and are glad your recent stay with us was satisfactory. In our quest to aim for excellence in hospitality standards, we are taking constant steps to upgrade our property and enhance our hotel room amenities. We regret the inconvenience you faced, and we will see to it that all necessary changes are implemented at the earliest. Having said that, we hope you will give us the opportunity to host you even better in your future stays. Thank you for your business, and we look forward to seeing you soon.Sincerely,Management Team
8/10 Bien
Elizabeth
23 oct. 2023
Elizabeth
Séjour de 1 nuit en octobre 2023
Réponse de M le 26 oct. 2023
Dear Elizabeth,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team
8/10 Bien
Evelyne
17 oct. 2023
Evelyne
Séjour de 1 nuit en octobre 2023
Réponse de M le 9 nov. 2023
Dear Evelyne,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team
10/10 Excellent
Dale
16 oct. 2023
Dale
Séjour de 4 nuits en octobre 2023
Réponse de M le 20 oct. 2023
Dear Dale,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team
2/10 Horrible
Brenda
8 oct. 2023
Brenda
Séjour de 1 nuit en octobre 2023
Réponse de M le 13 oct. 2023
Dear Brenda,We are really disheartened to know that your recent stay with us was not up to the mark. Please accept our sincere apologies on behalf of everyone for failing to meet your expectations. We have addressed your concerns regarding the cleanliness of our property straight with the housekeeping staff and we will ensure a more stringent approach from here on. What you experienced is inarguably unpleasant and we will see to it that no other guest experiences the same. Having said that, we earnestly ask another chance in the future to host you better with our improved services.Sincerely,Management Team
2/10 Horrible
Kristie
Voyage en famille
3 oct. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Cockroaches
Kristie
Séjour de 4 nuits en septembre 2023
Réponse de M le 5 oct. 2023
Dear Kristie,Thank you for taking the time to share your review with us. When we read of your dissatisfaction with the hygiene of our property, we were sorry. In order to guarantee that the hotel maintains its quality and that no other guests have a similar experience, we have immediately shared your concerns with our cleaning team. Give us a chance to prove to you that what you're experiencing is unusual. Despite the fact that we work hard to uphold the highest standards of cleanliness, we really hope you will forgive us for this incident and allow us another chance to serve you better in the future.Sincerely,Management Team
10/10 Excellent
Dee
Voyage en groupe
2 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Dee
Séjour de 6 nuits en septembre 2023
Réponse de M le 5 oct. 2023
Dear Dee,Thank you for giving us a perfect rating and we appreciate your positive feedback about our hotel. Our entire staff enjoyed catering to your needs as much as you enjoyed your stay. Thank you for your valuable business and we look forward to hosting you again in the soonest time!Best Regards,Management Team
6/10 Satisfaisant
Weldon
Voyage en famille
29 sept. 2023
Les points forts : Propreté
Les points faibles : Personnel et service
Weldon
Séjour de 2 nuits en septembre 2023
Réponse de M le 5 oct. 2023
Dear Weldom,Thank you for your feedback. We appreciate your modest ratings, but we have set high standards for hospitality, and we will see to it that your future stays are even more satisfactory. We would appreciate it if you can leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We really value feedback from guests as they help us in bettering our hospitality services. On that note, we hope you will choose to stay with us again in the future.Sincerely,Management Team
10/10 Excellent
Sherronda, Memphis
Voyage en famille
25 sept. 2023
Les points forts : Équipements
Sherronda
Séjour de 1 nuit en septembre 2023
Réponse de M le 29 sept. 2023
Dear Sherronda,Your feedback is very valuable to us, and we really appreciate your generous ratings for our hospitality standards. We are extremely delighted to know you loved your stay with us and that we were able to exceed your expectations. We hope you choose to stay with us again in the future. Thank you for your business and we look forward to seeing you soon.Best Regards,Management Team
8/10 Bien
cheryl
Voyage en couple
21 sept. 2023
Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
cheryl
Séjour de 1 nuit en septembre 2023
Réponse de M le 29 sept. 2023
Dear Cheryl,Thank you for your feedback. We apologize for the dated room and the tripping hazard. We have taken steps to address these issues and will be inspecting our remote controls more thoroughly in the future. We hope you will give us another chance to show you our commitment to providing a comfortable and safe stay.Best Regards,Management Team
6/10 Satisfaisant
Dustin
Voyage en groupe
19 sept. 2023
Les points forts : Personnel et service
Dustin
Séjour de 2 nuits en septembre 2023
Réponse de M le 21 sept. 2023
Dear Dustin,Thank you for your feedback. We appreciate your modest ratings, but we have set high standards for hospitality, and we will see to it that your future stays are even more satisfactory. We would appreciate it if you can leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We really value feedback from guests as they help us in bettering our hospitality services. On that note, we hope you will choose to stay with us again in the future.Sincerely,Management Team
2/10 Horrible
Chris, SMITHVILLE
Voyage en famille
18 sept. 2023
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Chris
Réponse de M le 21 sept. 2023
Dear Chris,We’re alarmed to hear that you felt cleanliness wasn’t up to par. Our attention to detail is usually exceptional but we apologize profusely for missing the mark this time! We treat cleanliness as one of our highest priorities, especially amid such a global outbreak where guests are all more concerned about their overall well-being and safety. We are extremely sorry for letting you down this time! But we have it in us to improve and we request you to give us another chance to earn back your businessSincerely,Management Team
4/10 Médiocre
Melody
Voyage en famille
17 sept. 2023
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Filthy is a mild description.
Melody
Séjour de 2 nuits en septembre 2023
Réponse de M le 21 sept. 2023
Dear Melody,We are really disheartened to know that your recent stay with us was not up to the mark. Please accept our sincere apologies on behalf of everyone for failing to meet your expectations. We have addressed your concerns regarding the cleanliness of our property straight with the housekeeping staff and we will ensure a more stringent approach from here on. What you experienced is inarguably unpleasant and we will see to it that no other guest experiences the same. Having said that, we earnestly ask another chance in the future to host you better with our improved services.Sincerely,Management Team