Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, FRANCOIS STREMMELAAR GENERAL MANAGER

Dear Guest, Thank you for the lovely feedback. We are pleased that you found the gardens and property beautiful, the reception staff friendly and the room comfortable. We apologise about the mix-up at check-in but are glad that it was sorted out quickly. Thank you for bringing our attention to the waiter service in the restaurant. We do undertake ongoing training and your comments will be passed on to our restaurant manager. We are looking forward to seeing you back at the hotel in 2021! THE KIEVITS KROON TEAM

Thank you for your feedback Eckard! We are pleased you found the hotel quiet and glad to be able to provide plenty of undercover parking for our guests. We have a new head chef who is currently looking at the breakfast menu. We hope you will notice an improvement when next you visit us. THE KIEVITS KROON TEAM

Thank you for the feedback Lisa. We hope to see you back at the hotel again soon. The Kievits Kroon Team

Dear Hafiza, Many thanks for the constructive feedback. While we are glad that you found the overall experience good, we are disappointed to read that we fell short in the housekeeping department and this will be addressed with the team. We apologise for the weak Wi-Fi signal and are pleased to tell you that we are busy upgrading our internet service for guests. We hope you will notice a difference when next you visit us. THE KIEVITS KROON TEAM

Dear Lynelle, Thank you for the wonderful feedback. We are very pleased you enjoyed your stay with us and are intending to return. We look forward to your next visit! Kind regards THE KIEVITS KROON TEAM

Dear Zaid, Thank you for the lovely feedback! We are delighted that your stay with us met all expectations of a relaxing stay and are looking forward to welcoming your and your friends back to the hotel. THE KIEVITS KROON TEAM

Dear Guest, Thank you for the feedback. We have noted your concerns for the attention of the relevant departments and apologise for the inconvenience caused. We don't like to let our down but it is clear that we fell short. We hope you will give us another chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. FRANCOIS STREMMELAAR, GENERAL MANAGER

Dear Danny Thank you for rating us 10 out of 10. We are delighted to have met your expectations and hope to see you again soon! THE KIEVITS KROON TEAM

Dear Tanja Thank you for this feedback. We apologise that you experienced a lack of service a the pool area and this will be addressed in our management meeting. This is not our normal standard of service and we are very sorry that we let you down. Kind regards THE KIEVITS KROON TEAM

Dear Craig, Thank you for taking the time to post this feedback. I am delighted that you enjoyed the spa facilities and treatments, but it is clear to me that you had a below standard experience at Kievits Kroon and I would like to apologise for this. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, FRANCOIS STREMMELAAR

Dear Guest Thank you for taking the time to give us this feedback. We have alerted our maintenance department to check out the aircon in room 14 immediately. We are pleased you enjoyed breakfast and dinner and apologise for the slow service. Our staff are undergoing constant training and we hope that you will notice the difference when next you visit us. We also apologise for the fact that there was no in-room directory or room service menu in your room. The new directories are being printed at the moment. Kind regards THE KIEVITS KROON TEAM

Dear Guest Thank you for choosing Kievits Kroon for your getaway and for taking the time to give us your feedback following your stay. Our exit procedure forms part of the strict security measures we employ on the estate in order to ensure the safety of our guests, however the procedure should not take more than a couple of minutes and we will look into this. We have noted your comments about the staff uniforms for discussion with management. Kind regards THE KIEVITS KROON TEAM

Thank you for taking the time to post a review and give us such a great rating David. We are delighted your enjoyed your stay with us and look forward to your next visit to Kievits Kroon. May we recommend that you book a Luxury or Executive Room next time.

What a wonderful review, thank you so much! We are delighted that we met your expectations on so many levels and hope that you will be back to visit us again soon.

We were all very shocked about the attempted robbery because, until now, our security measures have proved sufficient. However, the safety and security of our guests is of paramount importance to us and we therefore immediately investigated the incident and as a result are rolling out new security features as a matter of urgency. These include doubling up on night security personnel as well as introducing a new dog unit on night shifts; the installation of over 180 cameras throughout the estate and along the perimeter fence; securing the perimeter fence with floodlights; and providing panic buttons on all the rooms. In addition, we have also signed up with an armed response team linked to our perimeter fence alarm system. We are certain that there will be no further incidents of this nature once all these measures are in place. We apologise for the disappointing reaction of our staff to this issue. Our staff should immediately have taken care of you and your wellbeing and we regret that this did not happen. We will look into the matter, put protocols in place and train staff to know exactly what to do should a similar incident every happen again.

Thank you for the lovely feedback Juanita! We hope to see you back at Kievits Kroon again soon.

Thank you for posting your feedback Verusha. We would love to know how we can increase our rating with you and look forward to your comments.

Dear Wolfgang, Thank you for your feedback. I'm pleased that you found the rooms clean and comfortable.The hotel will be painted during our annual maintenance programme in December. I have noted your comments about the staff for immediate attention. FRANCOIS STEMMELAAR, GENERAL MANAGER

We would love to know how we can improve our rating with you. Please feel free to email us directly: francois@kievitskroon.co.za.

Thank you for staying at Kievits Kroon Country Estate and hope to welcome you back again sometime in the near future

Thank you for staying at Kievits Kroon Country Estate, we hope that we will be welcoming you back again in the not too distant future.

Dear Mauritz, Thank you for your feedback and we are really pleased that you enjoyed your stay with us and look forward to welcoming you back again hopefully in the not too distant future. Have an awesome weekend, The Kievits Kroon Team

Thank you for staying at Kievits Kroon Country Estate and hope to welcome you back again sometime in the near future

Dear Justine, Thank you for your valued feedback it is greatly appreciated. We have made note with regards to your comment about the buffet dinner and will ensure that our front office advises if this is not operational due to hotel occupancy. Kind regards The Kievits Kroon Team

Dear Jessy, Thank you for your feedback it is greatly appreciated and it is onlt with Feedback that we are abe to contineously grow and improve. We hope that we will welcome you back again in the future. Kindest regards, Francois Stremmelaar

Dear David, Thank you for giving us feedback on your stay at Kievits Kroon and we most certainly hope to welcome you back again in the future Kindest regards

Thank youo fo ryour valued feedback and we most certainly hope to welcome you back again in the future.

Dear Mauritz, Thank you for your reveiw and feedback it is greatly appreciated and look forward to welcoming you back again in the future. Kind regards, Francois Stremmellar and Team

Dear Daniel, Thank you very much for your feedback it is greatly appreciated. We are really sorry that the buffet and the service in the restuarnat did not meet your expectation and ony wth feedback such as your are we abe to identify the areas of concern and work on improving. We are pleased that you enjoyed our wonderful Spa and most certainly hope that we are able to welcome you back in the future and WOW you with improvements in standards. Have a wonderful day and Thank you once again.

Dear JZ, Thank you for your reveiw and feedback it is greatly appreciated and look forward to welcoming you back again in the future. Kind regards, Francois Stremmellar and Team

Dear Ansonette, Thank you for your reveiw and feedback it is greatly appreciated and look forward to welcoming you back again in the future. Kind regards, Francois Stremmellar and Team

Dear Magda, Thank you for your reveiw and feedback it is greatly appreciated and look forward to welcoming you back again in the future. Kind regards, Francois Stremmellar and Team

Dear Deelan, Thank you for your reveiw and feedback it is greatly appreciated and look forward to welcoming you back again in the future. Kind regards, Francois Stremmellar and Team

Dear Tania, Thank you for your reveiw and feedback it is greatly appreciated and look forward to welcoming you back again in the future. Kind regards, Francois Stremmellar and Team

Greetings, Thank you for staying with us here at Kievts Kroon and taking the time to give us feedback, it is truly apprecated. e hope to welcome you back again in the future.