Avis sur Days Inn by Wyndham Jersey City / NYC Area
Days Inn by Wyndham Jersey City / NYC Area
750 Tonnelle Ave, Jersey City, NJ
Avis
5,0
5,0/10
Propreté
5,4/10
Personnel et service
4,2/10
Équipements
4,6/10
Infrastructures et conditions de l’hébergement
4,0/10
Écoresponsabilité
Avis
Voyage en famille
22 juil. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en juillet 2023
Réponse de Sam le 27 juil. 2023
Dear Ali,Thank you for taking the time to tell us about your experience at our hotel by providing the rating. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. We continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,Hotel Manager
6/10 Satisfaisant
Voyageur vérifié
24 juil. 2019
Voyageur vérifié
Séjour de 2 nuits en juillet 2019
Réponse de Sam le 2 août 2019
Dear Sir/Madam,
We would like to thank you for taking the time to post review regarding your stay at our hotel. Feedback from our guests is very important to us and your input in terms of your stay rating helps with our continuing efforts to provide excellent service and a great stay
Thank you so much for your business and we look forward to seeing you in the future.
Kind regards,
Hotel Manager
dijcnjusa@gmail.com
8/10 Bien
Audrey-ann
17 juin 2019
Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Audrey-ann
Séjour de 2 nuits en juin 2019
8/10 Bien
Voyageur vérifié
6 août 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
BON CONFORTABLE PEU LOIN DE TRANSPORT EN COMMUN
Voyageur vérifié
Séjour de 2 nuits en août 2018
6/10 Satisfaisant
Voyageur vérifié
3 août 2018
Les points forts : Propreté
Voyageur vérifié
Séjour de 2 nuits en juillet 2018
10/10 Excellent
Voyageur vérifié
31 août 2017
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 2 nuits en août 2017
2/10 Horrible
Voyageur vérifié
26 août 2016
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
4/10 Médiocre
Estelle, Québec
26 juil. 2015
Les points faibles : Personnel et service
Estelle
4/10 Médiocre
Voyageur vérifié
22 août 2014
Les points faibles : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
hotel bas de gamme
Voyageur vérifié
4/10 Médiocre
Voyageur vérifié
17 août 2014
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Voyageur vérifié
4/10 Médiocre
Voyageur vérifié
5 août 2014
Les points forts : Propreté
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Voyageur vérifié
8/10 Bien
dubeaum, St-Jean-sur-Richelieu
13 juin 2014
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hôtel abordable près de Manhattan
dubeaum
6/10 Satisfaisant
J-Christian
21 avr. 2014
Hotel honnête
J-Christian
6/10 Satisfaisant
Patrice Paquin, Québec
2 janv. 2014
Les points forts : Propreté et personnel et service
Qualité/prix = Ok
Patrice Paquin
2/10 Horrible
Voyageur vérifié
13 déc. 2013
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
6/10 Satisfaisant
Céline, Aix en Provence
1 oct. 2009
Les points forts : Confort de la chambre
Les points faibles : Personnel et service
Petit hôtel sans prétention
Céline
4/10 Médiocre
Michel
19 mai 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Michel
Séjour de 1 nuit en mai 2024
Réponse de Sam le 22 mai 2024
Dear Michel,Thank you for taking the time to tell us about your experience at our hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to know that you did not like the smell. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. We continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,Hotel Manager
2/10 Horrible
Nicolas
30 mars 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nicolas
Séjour de 4 nuits en mars 2024
Réponse de Sam le 3 avr. 2024
Dear Nicolas,Thank you for taking the time to tell us about your experience at our hotel. I am sorry that your experience regarding smell, cleanliness etc. did not meet your expectations; please allow me to express my sincerest apologies. Also, please not that your reservation was advance purchase non-cancellable, non-refundable, non-changeable one with special discounted rate. Hence, it could not be cancelled.Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. We continuously strive to meet your needs and expectations.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,Hotel Manager
8/10 Bien
Alyssa E.
14 mars 2024
Les points faibles : Équipements
Alyssa E.
Séjour de 2 nuits en mars 2024
Réponse de Sam le 20 mars 2024
Dear Alyssa,Thank you for taking the time to post review regarding your recent stay at our hotel.Your feedback is very important to us. We appreciate that you liked everything including staff performance. We have noted down your concern about commuting around and can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!Sincerely,Hotel Manager
10/10 Excellent
Marvin
Voyage en couple
7 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Marvin
Séjour de 1 nuit en mars 2024
Réponse de Sam le 13 mars 2024
Dear Marvin,Thank you for taking the time to tell us about your experience at Days Inn by Wyndham Jersey City / NYC Area. It is always a pleasure to receive positive feedback.I am particularly pleased that you found your stay to be convenient. I will share your comment with our team, who I am certain will be encouraged by your remark. Here at Days Inn, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.Sincerely, Hotel Manager
10/10 Excellent
Marvin
Voyage en couple
2 mars 2024
Les points forts : Propreté
Les points faibles : Équipements
Marvin
Séjour de 1 nuit en mars 2024
Réponse de Sam le 6 mars 2024
Dear Marvin,Thank you for taking the time to tell us about your experience at Days Inn by Wyndham Jersey City / NYC Area. It is always a pleasure to receive positive feedback.I am particularly pleased that you liked the location and enjoyed your overall stay. I will share your comment and rating you provided with our team, who I am certain will be encouraged by those. Here at Days Inn, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.Sincerely, Hotel Manager
8/10 Bien
Marvin
Voyage en groupe
29 févr. 2024
Les points forts : Propreté
Marvin
Séjour de 1 nuit en février 2024
Réponse de Sam le 6 mars 2024
Dear Marvin,Thank you for taking the time to tell us about your experience at Days Inn by Wyndham Jersey City / NYC Area. It is always a pleasure to receive positive feedback.I am particularly pleased that you liked the location and enjoyed your overall stay. I will share your comment and rating you provided for your stay with our team, who I am certain will be encouraged by those. Here at Days Inn, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.Sincerely,Hotel Manager
2/10 Horrible
Chiyoko
30 janv. 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Chiyoko
Séjour de 3 nuits en décembre 2023
Réponse de Sam le 31 janv. 2024
Dear Chiyoko,Thank you for taking the time in leaving us a review and feedback on our property. We apologize that the room/hotel did not exceed your expectations and was dirty, I will be sure to send this information to our housekeeping director. Nothing means more to us than providing a great guest experience, and I apologize that we let you down in this way. We'll do better for you next time.Sincerely,Hotel Manager
2/10 Horrible
Christine
22 janv. 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Christine
Séjour de 1 nuit en janvier 2024
Réponse de Sam le 23 janv. 2024
Dear Christine,Thank you for taking the time to post review regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback in terms of rating you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Hotel Manager
2/10 Horrible
Alexander
Voyage en famille
9 janv. 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hotel.com sucks
Alexander
Séjour de 3 nuits en décembre 2023
Réponse de Sam le 12 janv. 2024
Dear Alexander,Thank you for taking the time to post review regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations regarding web performance due to glitch. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Hotel Manager
2/10 Horrible
Usayd
Voyage en famille, Voyage en groupe
3 janv. 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Usayd
Réponse de Sam le 12 janv. 2024
Dear Usayd,Thank you for taking the time to tell us about your experience at our hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that the room was not clean, a.c. operation was not good and you did not like the staff performance. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. We continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,Hotel Manager
6/10 Satisfaisant
Nigeria
Voyage en famille avec de jeunes enfants
28 déc. 2023
Les points faibles : Propreté et équipements
Nigeria
Séjour de 1 nuit en décembre 2023
Réponse de Sam le 3 janv. 2024
Dear Sir/Madam,We would like to thank you for taking the time to post review regarding your recent stay experience at our hotel. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Kind regards,Hotel Manager
2/10 Horrible
Mauricio
16 déc. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Mauricio
Séjour de 2 nuits en décembre 2023
Réponse de Sam le 20 déc. 2023
Dear Mauricio,Thank you for taking the time to tell us about your experience at our hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that you did not like the value for price paid, maintenance of hotel, staff performance etc.. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. We continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely, Hotel Manager
2/10 Horrible
sebastien
16 déc. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
sebastien
Séjour de 1 nuit en décembre 2023
Réponse de Sam le 20 déc. 2023
Dear Sebastien,Thank you for taking the time to post review regarding your recent stay at our hotel.Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding cleanliness on your recent visit. I have shared your feedback with housekeeping department to ensure we handle these types of situations differently in the future. Again, thank you for your time and valuable feedback. We sincerely appreciate it and hope you will give us another chance to provide you with superior service and accommodations on your next visit to Jersey City.Kind regards,Hotel Manager
2/10 Horrible
Jill
Voyage en famille
11 déc. 2023
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jill
Séjour de 1 nuit en décembre 2023
Réponse de Sam le 15 déc. 2023
Dear Jill,Thank you for taking the time to tell us about your experience at our hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that you did not feel safe and did not like the cleanliness. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,Hotel Manager
2/10 Horrible
Madhu
Voyage en famille
28 nov. 2023
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Madhu
Séjour de 1 nuit en novembre 2023
Réponse de Sam le 29 nov. 2023
Dear Madhu,Thank you for taking the time to tell us about your experience at our hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that you did not like the staff performance, cleanliness, condition etc. Pease rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. We continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely, Hotel Manager
4/10 Médiocre
Eunice
16 nov. 2023
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Eunice
Séjour de 1 nuit en novembre 2023
Réponse de Sam le 22 nov. 2023
Dear Eunice,Thank you for taking the time to post review regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided in terms of rating to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Hotel Manager
2/10 Horrible
Arnaud
Voyage en groupe
6 nov. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Horrible!
Arnaud
Séjour de 1 nuit en novembre 2023
Réponse de Sam le 8 nov. 2023
Dear Arnaud,Thank you for taking the time to tell us about your experience at our hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that you did not like the quality, smell, cleanliness etc. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. However, please note that your card was declined and hence we tried to reach you several times through phone but you did not respond. Hence, we had to cancel the reservations. You were given the room types and price prevailing at the time of check-in. We never claimed that we have been no smoking place.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,Hotel Manager
4/10 Médiocre
Kevin, West Valley City
Voyage en couple
1 nov. 2023
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Kevin
Séjour de 3 nuits en octobre 2023
Réponse de Sam le 8 nov. 2023
Dear Kevin,Thank you for taking the time to post review regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations regarding smell, breakfast etc. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Hotel Manager
2/10 Horrible
Henry
31 oct. 2023
Henry
Séjour de 3 nuits en octobre 2023
Réponse de Sam le 1 nov. 2023
Dear Henry,I am writing to thank you for taking the time to post review regarding your recent stay at our hotel.We accommodate many guests each evening and we strive to make their stay a satisfying one. The principal goal of our hotel is to provide dependable service to all our guests at reasonable prices. Consequently, it’s disappointing to learn that you are unhappy.Please, accept my sincere apology.I want you to know that the comments and suggestions we receive from our guests are taken seriously. They tell us what we are doing right, what we are doing wrong and how we can improve. Your willingness to share your recent experience is genuinely appreciated.Please, be assured that the rating of your stay you provided has been noted and the appropriate action has been taken. Yours truly,Hotel Manager
2/10 Horrible
kimberly
Voyage d’affaires
30 oct. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
kimberly
Séjour de 3 nuits en septembre 2023
Réponse de Sam le 1 nov. 2023
Dear Kimberly,Thank you for taking the time to tell us about your experience at our hotel. I am sorry that your experience regarding fridge operation, cleanliness of carpet etc. did not meet your expectations; please allow me to express my sincerest apologies.Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,Hotel Manager
4/10 Médiocre
Anish
Voyage en famille
26 oct. 2023
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Anish
Séjour de 2 nuits en octobre 2023
Réponse de Sam le 1 nov. 2023
Dear Anish,Thank you for taking the time to post review regarding your recent stay at our hotel.Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding breakfast on your recent visit. I have shared your feedback with the concerned department to ensure we handle these types of situations differently in the future. Again, thank you for your time and valuable feedback. We sincerely appreciate it and hope you will give us another chance to provide you with superior service and accommodations on your next visit to Jersey City.Kind regards,Hotel Manager
8/10 Bien
Pollyanna
Voyage en groupe
24 oct. 2023
Les points forts : Personnel et service
Pollyanna
Séjour de 1 nuit en octobre 2023
Réponse de Sam le 25 oct. 2023
Dear Sir/Madam,Thank you for taking the time to post review regarding your recent stay at our hotel.We appreciate that you liked the bed comfort. Your feedback is very important to us and we can assure you that we will use this information to do everything possible regarding cleanliness and physical condition to create an enjoyable experience for each of our guests. We hope to see you again soon!Sincerely,Hotel Manager
4/10 Médiocre
Lauren
Voyage en couple
24 oct. 2023
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Lauren
Séjour de 1 nuit en octobre 2023
Réponse de Sam le 25 oct. 2023
Dear Lauren,Thank you for taking the time to post review regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations regarding condition of the hotel etc. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Hotel Manager
2/10 Horrible
Jamie
Voyage d’affaires
23 oct. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Disgusting and Gross Hotel. Filthy.
Jamie
Séjour de 6 nuits en octobre 2023
Réponse de Sam le 25 oct. 2023
Dear Jamie,Thank you for taking the time to post review regarding your recent stay at our hotel.Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding cleanliness, condition and smell on your recent visit. I have shared your feedback with housekeeping and maintenance departments to take care of the issues. Again, thank you for your time and valuable feedback. We sincerely appreciate it and hope you will give us another chance to provide you with superior service and accommodations on your next visit to Jersey City.Kind regards,Hotel Manager
2/10 Horrible
Nikhil
20 oct. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hotel smells bad
Nikhil
Séjour de 2 nuits en octobre 2023
Réponse de Sam le 25 oct. 2023
Dear Nikhil,Thank you for taking the time to tell us about your experience at our hotel. I am sorry that your experience did not meet your expectations especially regarding smell, cleanliness, value for price paid, staff performance, breakfast etc.; please allow me to express my sincerest apologies.Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. We continuously strive to meet your needs and expectations.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,Hotel Manager
4/10 Médiocre
Voyageur vérifié
Voyage d’affaires
14 oct. 2023
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Voyageur vérifié
Séjour de 1 nuit en octobre 2023
Réponse de Sam le 18 oct. 2023
Dear Sir/Madam,Thank you for taking the time to tell us about your experience at our hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to note that you did not like the room smell, cleanliness of towels, lighting condition etc. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. We continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,Hotel Manager
2/10 Horrible
ALBERTO
Voyage d’affaires, Voyage en couple
9 oct. 2023
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
ALBERTO
Séjour de 5 nuits en septembre 2023
Réponse de Sam le 11 oct. 2023
Dear Alberto,Thank you for taking the time in leaving us a review and feedback on our property. We apologize that the hotel did not exceed your expectations. I will be sure to send this information to our housekeeping, maintenance departments and front desk. Nothing means more to us than providing a great guest experience, and I apologize that we let you down in this way. We'll do better for you next time.Sincerely,Hotel Manager
6/10 Satisfaisant
NERVIC
7 oct. 2023
NERVIC
Séjour de 2 nuits en juillet 2023
Réponse de Sam le 11 oct. 2023
Dear Nervic,Thank you for taking the time to post review regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information in terms of rating you provided regarding you stay, to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!Sincerely,Hotel Manager
2/10 Horrible
Cristell
Voyage en groupe
5 oct. 2023
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Cristell
Séjour de 2 nuits en octobre 2023
Réponse de Sam le 11 oct. 2023
Dear Cristell,Thank you for taking the time in leaving us a review and feedback on our property. We apologize that the room did not exceed your expectations and was dirty, I will be sure to send this information to our housekeeping director. Nothing means more to us than providing a great guest experience, and I apologize that we let you down in this way. We'll do better for you next time.Sincerely,Hotel Manager
2/10 Horrible
Voyageur vérifié
5 oct. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 1 nuit en octobre 2023
Réponse de Sam le 11 oct. 2023
Dear Sir/Madam,Thank you for taking the time to post review regarding your recent stay at our hotel.Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding cleanliness, smell etc. on your recent visit. I have shared your feedback with housekeeping department to ensure we handle these types of situations differently in the future. Again, thank you for your time and valuable feedback. We sincerely appreciate it and hope you will give us another chance to provide you with superior service and accommodations on your next visit to Jersey City.Kind regards,Hotel Manager
2/10 Horrible
Abel
23 sept. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Abel
Séjour de 3 nuits en septembre 2023
Réponse de Sam le 27 sept. 2023
Dear Abel,Thank you for taking the time to post review regarding your recent stay at our hotel.Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. I have shared your feedback with housekeeping/maintenance/front desk to ensure we handle these types of situations differently in the future. Again, thank you for your time and valuable feedback. We sincerely appreciate it and hope you will give us another chance to provide you with superior service and accommodations on your next visit to Jersey City.Kind regards,Manager
2/10 Horrible
Sofia
21 sept. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Sofia
Réponse de Sam le 27 sept. 2023
Dear Sofia,Thank you for taking the time to post review regarding your experience of stay at our hotel.I apologize for not meeting your expectations regarding cleanliness, smell, staff performance etc. on your recent visit. I have shared your feedback with housekeeping department and front desk to take care of these issues and prevent any future occurrences. I sincerely appreciate your time and feedback.Kind regards,Hotel Manager
2/10 Horrible
greg
Voyage en groupe
18 sept. 2023
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
greg
Séjour de 2 nuits en septembre 2023
Réponse de Sam le 20 sept. 2023
Dear Greg,Thank you for taking the time to tell us about your experience at our hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to note the rating you provided for your stay experience. Please rest assured that we are taking the appropriate measures to improve the same.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,Hotel Manager
2/10 Horrible
Alex Lup Wai
Voyage en groupe
18 sept. 2023
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Alex Lup Wai
Séjour de 1 nuit en septembre 2023
Réponse de Sam le 20 sept. 2023
Dear Alex,Thank you for taking the time to post review regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Hotel Manager