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Avis sur Days Hotel by Wyndham North Bergen /NYC Area

2.5 out of 5
Days Hotel by Wyndham North Bergen /NYC Area
2600 Tonnelle Ave, North Bergen, NJ

Avis

6,6
Note des voyageurs de 10 (Excellent), d’après 285 avis sur 1005." "
Note des voyageurs de 8 (Bien), d’après 215 avis sur 1005." "
Note des voyageurs de 6 (Satisfaisant), d’après 156 avis sur 1005." "
Note des voyageurs de 4 (Médiocre), d’après 142 avis sur 1005." "
Note des voyageurs de 2 (Horrible), d’après 207 avis sur 1005." "

6,8/10

Propreté

6,6/10

Personnel et service

5,8/10

Équipements

6,4/10

Infrastructures et conditions de l’hébergement

6,2/10

Écoresponsabilité

Avis

6/10 Satisfaisant

Joëlle

Les points faibles : Personnel et service
Mauvaise odeur (de type marijuana ou tabac froid) dans les couloirs et chambres
Séjour de 2 nuits en mai 2024

10/10 Excellent

Eliane

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good
Séjour de 1 nuit en mars 2024
Réponse de Hotel Manager le 1 avr. 2024
Dear Eliane,Thank you for taking the time to leave us a positive rating! We're delighted that you had a great experience during your stay. If there's anything specific that stood out to you or any suggestions you have for improvement, please feel free to share. We hope to have the pleasure of welcoming you back in the future!Sincerely,Hotel Manager

8/10 Bien

laurie

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements
Très bon service. À proximité de NY city.
Séjour de 1 nuit en mars 2024
Réponse de Hotel Manager le 30 mars 2024
Dear Guest,Thank you for your kind words! We're delighted to hear that you enjoyed our service and found our location convenient for your visit to New York City. Providing a positive experience for our guests is our top priority, and we're thrilled that we met your expectations. We appreciate your feedback and hope to welcome you back for another enjoyable stay in the future.Sincerely,Hotel Manager

2/10 Horrible

Mélanie

Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mars 2024
Réponse de Hotel manager le 13 mars 2024
Dear Mélanie,We're truly sorry to hear about your disappointing experience. Your feedback is valuable to us, and we'd like to learn more about what went wrong. Please reach out to discuss your concerns further. We hope to have the opportunity to make it right and regain your trust in the future.Sincerely,Hotel Manager

10/10 Excellent

Said

Séjour de 2 nuits en mars 2024
Réponse de Hotel Manager le 30 mars 2024
Dear Said,Thank you for your excellent rating! We're thrilled to hear that you had a wonderful experience during your stay with us. Providing exceptional service and creating memorable experiences for our guests is our top priority, and we're delighted that we succeeded in meeting your expectations. Your support means the world to us, and we look forward to welcoming you back for another fantastic stay in the future.Sincerely,Hotel Manager

8/10 Bien

Nouho

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
L’emplacement très bien situé, New York facilement accessible en voiture et en bus.
Séjour de 4 nuits en mars 2024
Réponse de Chet Gandhi le 7 mars 2024
Dear Valued Guest,Thank you very much for your positive remarks and submitting reviews. We wish to see you again very soon..Sincerely,General ManagerDays Hotel NOrth Bergen, NJ

10/10 Excellent

Johanna

Séjour de 2 nuits en janvier 2024
Réponse de Hotel manager le 11 janv. 2024
Dear Guest, Thanks for the stay and great feedback. It is really encouraging. We feel proud when we get such reviews and motivate us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager

8/10 Bien

Stéphane

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en décembre 2023
Réponse de Hotel manager le 11 janv. 2024
Dear Guest, Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5 Star Review on your next stay. Sincerely, Hotel Manager

10/10 Excellent

fanny

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
J adore
Séjour de 1 nuit en janvier 2024
Réponse de Hotel manager le 9 janv. 2024
Dear Guest, Thank you for the 5-Star rating. We strive for 100 % guest satisfaction, and I’m very glad you were so satisfied. We believe to provide a great combination of comfort, convenience, amenities, and value to our guests and clearly, you agree. I hope that if your travels bring you to this area again you will stay with us. Serving guests like you make being in this business a true pleasure. Sincerely, Hotel Manager

8/10 Bien

Daphnee

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Choix intéressant de petits déjeuners et grande chambre
Séjour de 2 nuits en novembre 2023
Réponse de Hotel manager le 18 nov. 2023
Dear Guest, Thanks for the stay and great feedback. It is really encouraging. We feel proud when we get such reviews and motivate us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager

10/10 Excellent

Roxanne

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Perfect location for a weekend!
Séjour de 2 nuits en octobre 2023
Réponse de Hotel manager le 11 oct. 2023
Dear Guest, Thanks for the stay and great feedback. It is really encouraging. We feel proud when we get such reviews and motivate us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager

10/10 Excellent

Catherine

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
New York facilement accessible en navette. Tranquille. Bon déjeuner.
Séjour de 3 nuits en août 2023
Réponse de Hotel manager le 21 août 2023
Dear Guest, Thanks for the stay and great feedback. It is really encouraging. We feel proud when we get such reviews and motivate us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager

10/10 Excellent

Gino

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en août 2023
Réponse de Hotel manager le 11 août 2023
Dear Guest, Thank you for the 5-Star rating. We strive for 100 % guest satisfaction, and I’m very glad you were so satisfied. We believe to provide a great combination of comfort, convenience, amenities, and value to our guests and clearly, you agree. I hope that if your travels bring you to this area again you will stay with us. Serving guests like you make being in this business a true pleasure. Sincerely, Hotel Manager

10/10 Excellent

Lionel

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Excellent
Séjour de 4 nuits en juillet 2023
Réponse de Hotel manager le 8 août 2023
Dear Guest, Thanks for the stay and great feedback. It is really encouraging. We feel proud when we get such reviews and motivate us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager

6/10 Satisfaisant

Manon

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, équipements
Les points faibles : Infrastructures et conditions de l’hébergement
Pas jeune mais propre. Les matelas sont finis. On a mal dormis. On etait 2 couples et même chose dans les 2 chambres. Nous notre chambre n'a pas été faite mais nos amis oui . Dejeuner correcte . Très bien situé pour aller passer la journée à NY, pres du tunnel Lincoln...
Séjour de 2 nuits en juillet 2023
Réponse de Hotel manager le 5 août 2023
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager

10/10 Excellent

Michelle

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Je vous le recommande
Tout était parfait, déjeuner avec variétés, chambre propre et moderne, personnel serviable. Navette pour Times squares à 4-5minutes de marche.
Séjour de 3 nuits en juillet 2023
Réponse de Hotel manager le 14 juil. 2023
Dear Guest, Thanks for the stay and great feedback. It is really encouraging. We feel proud when we get such reviews and motivate us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager

10/10 Excellent

David

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Perfect
Séjour de 3 nuits en juillet 2023
Réponse de Hotel manager le 12 juil. 2023
Dear Guest, Thank you for the 5-Star rating. We strive for 100 % guest satisfaction, and I’m very glad you were so satisfied. We believe to provide a great combination of comfort, convenience, amenities, and value to our guests and clearly, you agree. I hope that if your travels bring you to this area again you will stay with us. Serving guests like you make being in this business a true pleasure. Sincerely, Hotel Manager

8/10 Bien

Gilles

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2023
Réponse de Hotel manager le 3 juin 2023
Dear Guest, Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5 Star Review on your next stay. Sincerely, Hotel Manager

6/10 Satisfaisant

Carole

Voyage en groupe
Accueil peu chaleureux manque de collaboration pour l’attributIon des chambres,
Séjour de 3 nuits en mai 2023
Réponse de Hotel manager le 22 mai 2023
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager

6/10 Satisfaisant

Christophe

Voyage en famille
Son emplacement
Séjour de 3 nuits en avril 2023
Réponse de Hotel manager le 13 avr. 2023
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager

2/10 Horrible

Brahim

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Mon auto est beaucoup mieux que cet endroit ! une nuit nous a coûté 500S US !! À éviter même si c'est gratuit
Réponse de Hotel manager le 11 janv. 2023
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager

4/10 Médiocre

Joé

Les points forts : Propreté
Les points faibles : Personnel et service et équipements
bad breakfast and bad service
Séjour de 1 nuit en décembre 2022
Réponse de Hotel manager le 5 janv. 2023
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager

6/10 Satisfaisant

Vicki

Voyage en famille
Les points faibles : Personnel et service
Décevant…
Décevant. Réservation faite pour 2 adultes et 3 enfants. 30 minutes d’attente pour avoir notre clé, leur système informatique était défectueux « à cause de la pluie »… seulement 2 serviettes à la chambre, 4 oreillers et aucune couverture pour le divan-lit ☹️ Petit-déjeuner: 1 pomme, 1 jus de pomme et un genre de crêpe chimique en sachet individuel à saveur de confiture et beurre d’arachides…. Bref le seul bon côté est que nous étions près du tunnel, facile d’accès pour New York.
Séjour de 2 nuits en décembre 2022
Réponse de Hotel manager le 23 déc. 2022
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager

8/10 Bien

Diane

Séjour de 2 nuits en octobre 2022
Réponse de Hotel manager le 12 oct. 2022
Dear Diane , Thanks for the stay and great feedback. It is really encouraging. We feel proud when we get such reviews and motivate us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager

2/10 Horrible

DAVID

Voyage en couple
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Piscine fermée. Un seul distributeur de glace pour l'hôtel ... en panne. Petit-déjeuner ... à emporter : un bagel, un yoghourt, une petite pomme et un jus d'orange. Evidemment, pad de responsable.
Séjour de 1 nuit en août 2022
Réponse de Hotel manager le 29 août 2022
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, that your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager

8/10 Bien

france

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en août 2022
Réponse de Hotel manager le 22 août 2022
Dear Guest, We are happy to know that you had a good stay at our hotel. Your review means the world to us! Thanks again and we look forward to welcoming you all back soon. Sincerely, Hotel Manager

4/10 Médiocre

Jawad

Voyage en famille avec de jeunes enfants
Les points faibles : Propreté et personnel et service
Mauvais service : du 12 au 14 aout 2022, ma famille etait dans la chambre 306, la réceptionniste n'aime pas voir les gens arrivée. Vous allez la déranger. eviter de lui dire (bonjour ), car elle ne va pas se lever ni vous répondre. La réception de jour :Une adolescente en plein crise et impoli. Un petit cafard ( j'ai une photo) dans l'oreiller. Piscine : une fraude, la piscine et fermée, c'est de la fausse information pour vous avoir au piège lors de la réservation. Mauvais service de réception de jour. Mieux avec l'equipe de soir. Déjeuner : c'est un sac brun avec un jus un yogourt et le reste dépend de l'humeur de la jeune frustrée/ impoli de jour a la réception. Odeur désagréable aux etages. Bruit venant du stationnement, des voitures s'y arrête toute la nuit avec de la music a grand volume jusqu'à 4h du matin, des transactions douteuse sur place. Éviter d'aller voir la réception de jour, vous allez déranger la jeune sur place et cela apparaît sur son visage. A Éviter a Éviter a Éviter. Il y a plusieurs choix a coté. Le pire et que j'ai vue commentaires après y être séjourné et a chaque fois, la reponse de l'hôtel est ( merci pour votre commentaire, nous allons améliorer). Je donne une note de 1/10, car l'ascenseur fonctionne et il y a une climatisation A Éviter a Éviter
Séjour de 2 nuits en août 2022
Réponse de Hotel manager le 17 août 2022
Dear Guest, Thank you so much for taking the time to give us your candid feedback on our property. We are extremely sorry for the bad experience you had at this hotel. Your feedback is the best way for us to know that action needs to be taken to improve our process at this property. Please accept our sincere apology for the issues you encountered during your stay as this is certainly not the kind of guest experience we want you to have. Your concerns will be shared with hotel management to ensure proper steps are taken to resolve all of the issues. We hope that you will visit us again the next time you are in the area. Sincerely, Hotel Manager

4/10 Médiocre

Patricia

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en groupe
Les points faibles : Infrastructures et conditions de l’hébergement
La pisine est fermee Les dejeuners sont de petits sac avec un petit jus une pomme et un muffin J'ai pris cet hitel pour avoir les dejuners compris et la pisine... je suis tres decu de cet hotel.. je ne vais plus jamais y retourner
Séjour de 4 nuits en août 2022
Réponse de Hotel manager le 17 août 2022
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, that your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager

2/10 Horrible

Patrick

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Bad smell in elevators and in the room. This hotel need serious painting
Séjour de 3 nuits en août 2022
Réponse de Hotel manager le 12 août 2022
Dear Guest,Thank you for the stay.We regret for all the mess mentioned in the review.We shall check and take corrective steps to avoid such things in future,Shall appreciate your understanding.Sincerely,Hotel Manager

2/10 Horrible

Victor

Voyage en famille
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Décoration: Atroce Maintenance des lieux : terrible Personnel: tres peu aimable Senteur de la chambre : Dégueulasse Petit déjeuner: une journée une collation remis seulement après 8:00 am est la seul chose positive, un yogourt. Deuxième journée nous n’avons pas eu le petit déjeuner, pour lequel nous avons payé. Nous ne retournerons jamais a cet hôtel. Et je voudrais avoir un remboursement. Pour les choses promisses. Dans la publicite.
Séjour de 2 nuits en juillet 2022

8/10 Bien

Danielle

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Emplacement
Séjour de 1 nuit en juillet 2022
Réponse de Hotel manager le 1 août 2022
Dear Guest, Thanks for the stay and great feedback. It is really encouraging. We feel proud when we get such reviews and motivate us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager

6/10 Satisfaisant

Joel

Voyage en famille
Séjour de 1 nuit en juillet 2022
Réponse de Hotel manager le 26 juil. 2022
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager

8/10 Bien

Marie-Claude

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très bon plan
Excellent position, chambre commode et bien rénovée. Transport facile pour se rendre à Manhattan. Petit déjeuner en formule boite à lunch qui n’était pas terrible.
Séjour de 3 nuits en juin 2022
Réponse de Hotel Manager le 29 juin 2022
Thank you so much ma'am for your valuable feedback. Our staff works really hard to make our guests happy and we are so glad to hear that we were able to accomplish that with your stay. We hope to see you next time you're in the area.

10/10 Excellent

Dominique

Séjour de 2 nuits en juin 2022
Réponse de Hotel Manager le 29 juin 2022
Thank you so much for giving Days Hotel North Bergen a perfect score. We are so glad to hear that you had a pleasant stay. We would love to welcome you again next time you are in the area!

6/10 Satisfaisant

Justine

Voyage en famille
Les points forts : Confort de la chambre
Les points faibles : Personnel et service
Un accueil non chaleureux
Pour manque de personnel, si nous souhaitons un nettoyage de la chambre, nous devions payer 10$. Les couloirs étaient sales. La personne a l’accueil n’était pas aimable. Le petit déjeuner était en pick up cela rends le service moins bien. La piscine indisponible sans être informé au préalable car pas entretenu .
Séjour de 3 nuits en mai 2022
Réponse de Hotel manager le 14 juin 2022
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager

8/10 Bien

Antoine

Séjour de 3 nuits en juin 2022
Réponse de Hotel manager le 10 juin 2022
Dear Guest, A big thank you for your stay at our hotel. It is really delightful to see your feedback. Our team has proven that they can do wonders with genuine hospitality. Eagerly looking for your next visit. Sincerely, Hotel Manager

2/10 Horrible

isabelle

Voyage en famille avec de jeunes enfants
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Cet hôtel est seulement pour dormir. Le déjeuner est une farce. Le prix est conséquence.
Séjour de 3 nuits en mai 2022
Réponse de Hotel manager le 14 juin 2022
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager

2/10 Horrible

Sandra

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en avril 2022
Réponse de Hotel manager le 26 avr. 2022
Dear Sandra , Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Karenina Bruger General Manager

6/10 Satisfaisant

Marc-André

Séjour de 3 nuits en avril 2022
Réponse de Hotel manager le 29 avr. 2022
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager

4/10 Médiocre

Marie-Eve

Voyage en famille
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Extrêmement bruyant
Séjour de 4 nuits en avril 2022
Réponse de Hotel manager le 26 avr. 2022
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager

6/10 Satisfaisant

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
Hôtesse d’accueil très désagréable
Séjour de 7 nuits en décembre 2021
Réponse de Hotel manager le 4 févr. 2022
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager

2/10 Horrible

aurelie

Voyage en famille
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
a éviter
hotel peu entretenu, le personnel est desagreable nous sommes restes une semaine avec des enfants aucun ménage dans la chambre fut fait pas de petit déjeuner comme cela était convenu mais des sacs avec un brownies et une petite cannette de jus de fruits autant ne rien donner... il est dit qu'une navette passe à l'hotel pour aller à time square cela n'est pas le cas ... bref mauvaise expérience à éviter
Séjour de 8 nuits en décembre 2021
Réponse de Hotel manager le 17 déc. 2021
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager

8/10 Bien

Francois

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Rien a dire très bien situé
Séjour de 3 nuits en décembre 2021
Réponse de Hotel manager le 9 déc. 2021
Dear Guest, Thanks for the stay and great feedback. It is really encouraging. We feel proud when we get such reviews and motivate us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager

6/10 Satisfaisant

Bruno

Les points forts : Propreté et confort de la chambre
Les points faibles : Personnel et service
Breakfast and service?
Really cool place and the room was very nice. The big problem was the service and the breakfast that was supposed to be included but only received a hot chocolate and a oatmeal without a bowl and spoon and the lady told us thats it for both of us Very disapointed.
Séjour de 2 nuits en novembre 2021
Réponse de Hotel manager le 30 nov. 2021
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager

2/10 Horrible

francis

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en novembre 2021
Réponse de Hotel manager le 20 nov. 2021
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager

8/10 Bien

David

Les points forts : Personnel et service
Séjour de 1 nuit en janvier 2020
Réponse de Hotel Manager le 7 janv. 2020
Dear Guest Thanks for the stay at our hotel and giving an 8 out of 10 ratings. Your rating is very important to us. Our mission is to provide the best service and ensure that the guest rate us the most comfortable hotel in our area. Hope you had a satisfactory stay. We would like to know what we can improve to earn an 8 to 10 rating on your next stay. Sincerely Hotel Manager

10/10 Excellent

Justine

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en janvier 2020
Réponse de Hotel Manager le 7 janv. 2020
Dear Guest, I’m glad you had such a nice experience with us, and I sincerely thank you for giving 10 out of 10 ratings. We enjoy providing a great experience for all kinds of travelers, and I’m very pleased that you enjoyed being with us at our hotel. We’ll be here for you in the future if you visit the area again, and we always strive to maintain a great experience for our guests like you. Sincerely, Hotel Manager

4/10 Médiocre

Voyageur vérifié

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 2 nuits en décembre 2019
Réponse de Hotel Manager le 3 janv. 2020
Dear Guest Thanks for stay at our hotel and giving 4 out of 10 ratings. We are sorry that we couldn't satisfy you. We will surely change and improve our facilities and services. We are improving all the services and you shall definitely find the difference during your next visit. We promise that you will have a wonderful experience on your next visit. Please visit us again. Sincerely Hotel Manager

4/10 Médiocre

Nancy

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Il y avait des rénovations sur l’étage en haut de notre chambre. Du ciment a coulé du plafond dans notre salle de bain et ils n’ont même pas envoyé une personne pour nettoyer . Le service était nul.
Séjour de 2 nuits en décembre 2019
Réponse de Hotel Manager le 12 déc. 2019
Dear Guest, Thanks for the stay at our hotel. Disappointed to see your feedback. We shall give more focus on cleanliness and the housekeeping staff has been taken to task. You can be assured of a nice stay next time. Visit us again soon. Sincerely, Hotel Manager

10/10 Excellent

Éric, Trois-Rivières QC

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Situation géographique et tranquillité malgré la proximité de l'autoroute
Séjour de 3 nuits en octobre 2019
Réponse de Hotel Manager le 28 nov. 2019
Dear Guest, Thank you for the wonderful review of your stay at our hotel. We are delighted to know that you found our location convenient and close to your areas of interest. It was a pleasure hosting you, and we hope you will continue making us your home whenever you are in our area. Sincerely, Hotel Manager