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Avis sur Hilton Jackson

3.5 out of 5
Hilton Jackson
1001 E County Line Rd, Jackson, MS

Avis

7,8

Bien

Note des voyageurs de 10 (Excellent), d’après 413 avis sur 1001." "
Note des voyageurs de 8 (Bien), d’après 249 avis sur 1001." "
Note des voyageurs de 6 (Satisfaisant), d’après 156 avis sur 1001." "
Note des voyageurs de 4 (Médiocre), d’après 93 avis sur 1001." "
Note des voyageurs de 2 (Horrible), d’après 90 avis sur 1001." "

8,0/10

Propreté

8,4/10

Personnel et service

7,2/10

Équipements

7,6/10

Infrastructures et conditions de l’hébergement

7,4/10

Écoresponsabilité

Avis

8/10 Bien

Giovanni

Les points forts : Propreté, personnel et service, confort de la chambre
Bien
Hôtel propre, personnel aimable. Besoin de rafraîchissement
Séjour de 1 nuit en septembre 2019
Réponse de Blake B le 22 oct. 2019
Thanks for staying with us. We appreciate your feedback.

8/10 Bien

expedia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Relogement
Merci à l équipe hotel.com de nous avoir relogé dans cet hotel
Séjour de 1 nuit en juillet 2019
Réponse de Blake Brennan, General Manager le 30 juil. 2019
Je vous remercie. Nous sommes très heureux que vous ayez apprécié votre séjour.

6/10 Satisfaisant

SHUNQUANETTE

Voyage en famille avec de jeunes enfants
Les points forts : Personnel et service
Rooms are outdated. Hallways has an odor. Only 1 elevator operable. Friendly, helpful and professional staff. Very safe and convenient area. Just needs upgrades
Séjour de 1 nuit en avril 2024
Réponse de CharlesW le 24 avr. 2024
Thanks for staying with us. We appreciate your feedback

10/10 Excellent

Lauren

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff was friendly and helpful! The room was clean and welcoming. The walls were thin though, so you can hear everything in the rooms next to you and in the halls.
Séjour de 2 nuits en avril 2024
Réponse de ChalesW le 24 avr. 2024
Thanks, see you on next visit!

10/10 Excellent

Leroy

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great area
Séjour de 2 nuits en avril 2024
Réponse de CharlesW le 20 avr. 2024
Thanks! See you on next visit!!

8/10 Bien

Megan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Gerica Branson le 15 avr. 2024
Thanks so much.

6/10 Satisfaisant

Tori

Séjour de 2 nuits en février 2024
Réponse de CWhite le 13 avr. 2024
Thank you!

4/10 Médiocre

Jolene

Voyage d’affaires
Les points faibles : Équipements
The cleaning was not good had to request toilet paper and cleaning even after enquiring the staff said I would not. The bed was hard and not comfortable needs upgrading. The food was great and over all out of all I found that the description of all the amenities were not available.
Séjour de 3 nuits en avril 2024
Réponse de Charles le 11 avr. 2024
Thank you for taking the time to give your feedback. It is our commitment to continue to strive for excellence every day. We review these complaints in our managers meetings, and we take every comment and concern very seriously. We are looking at your concerns about the bed and other issues. We apologize for this less than perfect stay. Thank you for choosing the Hilton Jackson. Hope to see you again!

6/10 Satisfaisant

Amanda

Les points forts : Personnel et service
Réponse de Charles le 11 avr. 2024
Thanks for choosing Hilton Jackson.

4/10 Médiocre

Milton

Les points faibles : Propreté et personnel et service
Réponse de Theresa Hilton Jackson le 2 avr. 2024
Thank you Milton for your review. I am sorry that our hotel did not meet expectations. We would love the opportunity to hear your feedback so that we can improve.

2/10 Horrible

Tenry

Séjour de 1 nuit en mars 2024
Réponse de Gerica Branson le 15 avr. 2024
My apologies for any and all inconveniences.

10/10 Excellent

larry d.

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
everything was good except had only one elevator working with seven floors we were lucky we were on 2 floor so we used the stairs.
Séjour de 2 nuits en mars 2024
Réponse de Gerica Branson le 26 mars 2024
My apologies about the elevators, We appreciate the great comments. Thanks.

10/10 Excellent

Sheila

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Friendly staff Convenient location
Séjour de 1 nuit en mars 2024
Réponse de Gerica Branson le 24 mars 2024
Thanks for the great comments.

2/10 Horrible

Heath

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The worst hotel ever. Might as well be a motel 6 roach motel. They lied and said our reservation was canceled. That it was canceled by Expedia. My guess is that so they could avoid paying Expedia any fees. Because we arrived so late we ended up staying. Bathrooms not clean. Everything worn down, elevators didn’t work. Thermostats didn’t work. Funky smell throughout. Pool had algae. Hilton should just tear the whole thing down.
Séjour de 1 nuit en mars 2024
Réponse de Gerica Branson le 20 mars 2024
Good evening, My apologies for the inconveniences during your stay with us. We do not cancel any reservations with third party entities. I hope you have a great day.

2/10 Horrible

Marvin

Voyage en famille
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Many unsatisfactory and unsafe I did report to Hilton no General Manager on site to deal with issues. Only 1 elevator working ( unsafe), kitchen out of food, cups (2days),no room microwave, no hot water for bathing, no vending machine in designated areas…this is not the service expected at the Hilton chain hotels !!! Terrible trip.. waiting for elevator up or down 20 minutes…with full hotel ….. I am asking for an adjusted rate or refund .. and a call from someone in hotel management …. These issues need correcting asap Marvin/Debra Morris 951-407-6229 2ligongirl@gmail.com
Séjour de 3 nuits en février 2024
Réponse de Gerica Branson le 3 mars 2024
Good afternoon Mrs. Marvin. My apologies for the inconveniences that occurred during your stay. We discounted your room for the inconvenience We adjusted your rate from 182.92 to 32.92 for 1 night. Again, My apologies. Have a great day

4/10 Médiocre

Mark

Voyage en couple
Les points forts : Propreté
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
The foyer was cold, could have put heaters at the door to counter cold coming in, caused the bar and dining area to be cold. Also for such an expensive place, could have offered breakfast, nothing there.
Séjour de 1 nuit en février 2024
Réponse de Meagan Torrence, Director of Sales le 22 févr. 2024
Hi Mark, We sincerely apologize for the issues that you face during your stay with us, but we would absolutely love to have the opportunity to make it up to you. We do offer many packages that include breakfast and would love to feed you in Wellington's during your next trip to Jackson!

6/10 Satisfaisant

Clinique

Voyage en famille
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
The staff was amazing
Séjour de 1 nuit en février 2024
Réponse de Gerica Branson le 14 févr. 2024
Thanks so much for the great comments!

4/10 Médiocre

Oscar

Voyage en famille
Les points faibles : Infrastructures et conditions de l’hébergement
Guests were loud and smoking in hallway.
Séjour de 1 nuit en février 2024
Réponse de Gerica Branson le 13 févr. 2024
My apologies, We will make sure our security is monitoring the hallways more.

10/10 Excellent

Lacarveous

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This was my second time staying here. The hotel is very nice. They even put me on the PH floor. (Something I like) I will be back again!!
Séjour de 1 nuit en février 2024
Réponse de Gerica Branson le 13 févr. 2024
Thanks for the great response. Hope to see you soon.

10/10 Excellent

Orenthia

Séjour de 1 nuit en février 2024
Réponse de Gerica Branson le 24 mars 2024
Thanks for the great comments.

10/10 Excellent

Regan

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything was amazing the hotel, the area and the staff is great I’ll definitely stay again & recommend to others.
Séjour de 3 nuits en janvier 2024
Réponse de Charles le 30 janv. 2024
We appreciate that, thanks!

6/10 Satisfaisant

Laura

Voyage d’affaires
Les points forts : Équipements et infrastructures et conditions de l’hébergement
Bar staff in restaurant was great. Front desk appeared annoyed when I checked in. Overall appearance needed updating.
Séjour de 1 nuit en janvier 2024
Réponse de Theresa Hilton Jackson le 25 janv. 2024
Thank you Laura for your 3 out of 5 Review and your kind words about our Bar Staff in the Restaurant. I apologize that the front desk and appearance did not meet expectations and will share this information with our team.

2/10 Horrible

michael

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de Meagan Torrence, Director of Sales le 25 janv. 2024
Hi Michael, Thank for taking the time to leave us a review. We would love to hear more about your experience and insight into how we could have made your stay better. We hope you will allow us the opportunity to make it up to you on your next trip to Jackson.

8/10 Bien

Tristan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en janvier 2024
Réponse de Theresa Hilton Jackson le 25 janv. 2024
Thank you Tristan for the 8 out of 10 review. We hope to see you again soon!

10/10 Excellent

Mashonta

Les points forts : Personnel et service
Séjour de 1 nuit en janvier 2024
Réponse de Meagan Torrence, Director of Sales le 25 janv. 2024
Good Morning Mashonta, Thank you for the great 5 star review! We love to hear your positive feedback! Please come back to see us soon!

8/10 Bien

Constance

Les points forts : Personnel et service
Felt safe
Séjour de 1 nuit en janvier 2024
Réponse de Theresa Hilton Jackson le 25 janv. 2024
Thank you Constance for your 4 out of 5 Star Review! We hope your travel brings you back this way again soon.

10/10 Excellent

Jerry

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en janvier 2024
Réponse de Meagan Torrence, Director of Sales le 18 janv. 2024
Hi Jerry, Thank you so much for the wonderful rating! We are so glad to hear that you enjoyed your stay! Please come back and see us again soon.

8/10 Bien

Leslie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very nice
Séjour de 2 nuits en janvier 2024
Réponse de Meagan Torrence, Director of Sales le 18 janv. 2024
Hi Leslie, Thank you for the 4/5 star review. We are so pleased to hear that you enjoyed your stay with us and we hope to be able to host you again on your next trip to Jackson.

10/10 Excellent

Lauren

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en groupe, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de Meagan Torrence, Director of Sales le 18 janv. 2024
Hi Lauren, Thank you for your 5/5 rating! We are so pleased to hear that you enjoyed your stay and we hope to welcome you back soon!

8/10 Bien

MICHELL, Kenner

Voyage en famille
Les points forts : Personnel et service
The Property need to be updated on some things. Need deep cleaning in the rooms. Showers and carpet need deep cleaning. Our towels was dirty. But overall the staff was very nice and did A great job.
Séjour de 1 nuit en janvier 2024
Réponse de Meagan Torrence, Director of Sales le 18 janv. 2024
Hey Michell, Thank you for taking the time to leave us some feedback. We appreciate you for staying us with us and letting us know how your experience was. We are addressing these issues directly. We hope to host you again soon!

10/10 Excellent

Lauren

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en groupe, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de Meagan Torrence, Director of Sales le 18 janv. 2024
Hi Lauren! Thank you so much for your 5/5 review. We are so pleased to hear that you enjoyed your stay and we hope to welcome you back soon!

2/10 Horrible

Arees

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en janvier 2024
Réponse de Meagan Torrence, Director of Sales le 18 janv. 2024
Hi Arees, Thank you for taking the time to leave us a rating. We would love to hear more about how we could improve your stay. We hope to host you again soon!

6/10 Satisfaisant

David

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The Hilton is a great hotel but I did not know that they charge an additional, nonrefundable, $75 for having a dog. If I have my dog I will certainly not stay there again.
Séjour de 1 nuit en décembre 2023
Réponse de Meagan Torrence, Director of Sales le 5 janv. 2024
Hi David, Thank you so much for taking the time to leave us some feedback. We truly apologize for the surprise on the 75 pet fee; however, it is our standard policy. We hope to be able to host you again in the future!

10/10 Excellent

Deran

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de Meagan Torrence, Director of Sales le 20 déc. 2023
Hi Deran, Thank you for the wonderful rating! We hope to host you again very soon!

8/10 Bien

Alan

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en novembre 2023
Réponse de Meagan Torrence, Director of Sales le 15 déc. 2023
Alan, Thank you for taking the time to leave us a rating. We appreciate you and we hope to be able to host you again on your next trip to Jackson!

10/10 Excellent

Gary

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Has both a restaurant and bar area along with other dining with in walking distance. Clean rooms and helpful staff!
Séjour de 1 nuit en décembre 2023
Réponse de Meagan Torrence, Director of Sales le 15 déc. 2023
Gary, Thank you so much for taking the time to leave us some feedback. We truly appreciate you and we hope to host you again on your next trip to Jackson!

6/10 Satisfaisant

Kala

Voyage en couple
Les points forts : Propreté et personnel et service
Réponse de Meagan Torrence, Director of Sales le 15 févr. 2024
Hi Kala, We are very appreciative of your feedback. We would love to know more about how we could have made your stay a 5 star experience. We hope to welcome you back soon!

10/10 Excellent

Sean

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en décembre 2023
Réponse de Meagan Torrence, Director of Sales le 15 déc. 2023
Sean, Thank you so much for your 5 star review! We hope to host you again very soon!

8/10 Bien

Leslie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very busy street. Difficulty accessing businesses on opposite side of street
Séjour de 1 nuit en décembre 2023
Réponse de Meagan Torrence, Director of Sales le 5 déc. 2023
Leslie, Thank you for taking the time to leave us your feeback. We appreciate your rating and we hope you will come back to see us again soon!

6/10 Satisfaisant

Gregory

Les points forts : Propreté
Séjour de 1 nuit en décembre 2023
Réponse de Meagan Torrence, Director of Sales le 15 déc. 2023
Gregory, Thank you for taking the time to leave us a rating. If you have any additional feedback, we would love to hear how we could have made your stay a 5.

8/10 Bien

John

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
No Complaints
Séjour de 3 nuits en décembre 2023
Réponse de Meagan Torrence, Director of Sales le 5 déc. 2023
John, Thank you very much for your 4 star rating! We hope to host you again on your next trip to Jackson!

8/10 Bien

Rafeal

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de Meagan Torrence, Director of Sales le 15 déc. 2023
Rafael,Thank you for your 4 star review. We appreciate your feedback and hope to host you again soon!

4/10 Médiocre

Jeffery, helotes

Voyage en famille, Voyage en couple
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Room was not very clean and needed to be upgraged. For the price I expected a better kept room. Freezer was frosted over to the point it did not close and water was all over the floor. Have pictures of dirty, hair dryer, dirty fridge, dirty walls. Not worth $675 2night stay!
Séjour de 2 nuits en novembre 2023
Réponse de Meagan Torrence, Director of Sales le 5 déc. 2023
Jeffrey, We are truly sorry to hear of the issues you have. Please let us know when you will be back in the Jackson area as we would love to have the opportunity to make it up to you.

8/10 Bien

Lauren

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Everything was good, my only reservations is the TVs should be updated to smart tvs and maybe add microwave and additional trashcans and can liners in the rooms.
Séjour de 2 nuits en novembre 2023
Réponse de Meagan Torrence, Director of Sales le 4 déc. 2023
Lauren, Thank you for your honest feedback. We truly appreciate your input. I will personally share your comments with our rooms department. Thank you again and come back to see us again soon!!

10/10 Excellent

Richard

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything lovely
Séjour de 1 nuit en novembre 2023
Réponse de Meagan Torrence, Director of Sales le 4 déc. 2023
Richard, Thank you so much for your 5 star rating. We hope to host you again very soon!!

2/10 Horrible

James

Voyage en famille
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Key didn’t work after I checked in outdated hotel a pair of somebody else underwear was in the bathroom and a dead spider was on the bed
Séjour de 1 nuit en novembre 2023
Réponse de Meagan Torrence, Director of Sales le 4 déc. 2023
James, I am truly sorry to hear of the issues that you faced during your stay with us. Please com back to visit us and allow us the opportunity to make it up to you.

10/10 Excellent

Moesh

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en novembre 2023
Réponse de Meagan, Director of Sales le 15 nov. 2023
Hi Moesh, Thank you for your 5 star review! We appreciat you and hope to host you again very soon.

10/10 Excellent

tammy

Voyage en groupe
Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Elevators or too slow waiting time was 5 to 10 min
Séjour de 2 nuits en novembre 2023
Réponse de Meagan, Director of Sales le 15 nov. 2023
Hi Tammy, Thank you for your feedback. We will share your comments with our Engineering team so that the issue may be addressed directly. Thank you again and please come back to see us soon!

8/10 Bien

Zanetia

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Happy customer
I had trouble that caused me to have to modify my reservation. The manager Billy was extremely helpful and accommodating. The young lady that checked me in was very polite and welcoming. The room was nice and clean but there was no soap and the bed was not quite as comfortable as I would have preferred. But all in all I truly enjoyed my stay and would definitely book again.
Séjour de 2 nuits en octobre 2023
Réponse de Meagan, Director of Sales le 15 nov. 2023
Hi Zanetia! Thank you so much for taking the time to leave us a review. We are so pleased to hear that Billie was able to assist you with your reservation. I will be sure to share your feedback with him! I hope that you will allow us to host you again on your next trip to Jackson so that we can make up for the other issues that you faced. We can't wait to host you again!

8/10 Bien

William

Voyage en famille
Les points forts : Propreté, personnel et service, confort de la chambre
Séjour de 3 nuits en octobre 2023
Réponse de Meagan, Director of Sales le 15 nov. 2023
Hi William, Thank you for taking some time out of your busy schedule to leave us a review. We appreciate your feedback, and we hope to host you again very soon.