Avis sur Privilege Aluxes Isla Mujeres Adults Only
Privilege Aluxes Isla Mujeres Adults Only
Adolfo Lopez Mateos Sm 1, Isla Mujeres, QROO
Avis
9,0
Merveilleux
9,4/10
Propreté
9,2/10
Personnel et service
8,8/10
Équipements
9,2/10
Infrastructures et conditions de l’hébergement
9,0/10
Écoresponsabilité
Avis
Voyage en famille, Voyage en groupe
12 déc. 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 10 nuits en décembre 2022
Réponse de Manager Department le 12 déc. 2022
Thank you for taking the time to share your review with us.We care about the satisfaction of our guests, so we appreciate you letting us know what we can do to make your stay perfect. As you understand, we cannot regulate or control noise outside the property from other pubs. We will be sure to pass your feedback on to our team.We look forward to sharing an even more pleasant experience with you soon. Thanks again and have a wonderful day!Kind regards,Olav LaitaManager Department
10/10 Excellent
Arkady
Voyage en couple
15 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Arkady
Séjour de 10 nuits en mai 2024
8/10 Bien
Mario
11 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Mario
Séjour de 8 nuits en avril 2024
Réponse de Sebastian Barcelo. Asistant Manager. le 13 mai 2024
Dear Mario.Thanks for your review.
2/10 Horrible
Joshua
Voyage en famille
9 mai 2024
Les points faibles : Personnel et service et équipements
Joshua
Séjour de 4 nuits en mai 2024
Réponse de Sebastian Barcelo. Asistant Manager. le 9 mai 2024
Dear Joshua.We appreciate you taking the time to share your feedback.We are very sorry that under your appreciation we have not met your expectations. Regarding the filling of minibars, it is done every day once a day until 4pm. If you have a do not disturb card, do not proceed to enter.Please know that we are dedicated to providing only the most attentive and courteous service to each individual staying in our hotel so we'll be sure to discuss your concerns moving forward.We hope you'll give us another opportunity to host you in the future for a more positive experience.Warm regards,
2/10 Horrible
David
Voyage en groupe
8 mai 2024
Les points forts : Équipements et infrastructures et conditions de l’hébergement
Les points faibles : Propreté
David
Séjour de 5 nuits en mai 2024
Réponse de Sebastian Barcelo. Asistant Manager. le 13 mai 2024
Dear David.Thank you for sharing your experience with us. We regret that it was not completely to your liking. Regarding the front desk, we are surprised by your words since we have a team of educated and helpful professionals who care about guests at all times. We regret that the delay in the delivery of 5-10 minutes of your room will affect your stay since we always They are delivered on time. We will take into account your comments regarding the food to improve for the future.We hope to see you again soon and offer you a better stay.
6/10 Satisfaisant
Melody
Voyage en couple
5 mai 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Melody
Séjour de 3 nuits en mai 2024
Réponse de Sebastian Barcelo. Asistant Manager. le 9 mai 2024
Dear Melody.We appreciate you taking the time to share your feedback.We are pleased to know that you enjoyed the Upgrade of your room and the transportation service we offer to our guests.We are pleased to know that you enjoyed the Upgrade of your room and the transportation service that we offer to our guests. On the other hand, we regret that the food and drink were not to your taste, we are surprised by your words about the limitation of food options since there are different themed restaurants like Sabor, Satay, Rodizio, Beach restaurant and 24-hour room service, everything is explained in an informative way on the check-in sheet. We used to close just 2 times per week at 6 pm and its when we have rodizios dinner , the rest of the days at 7pm.We care about the satisfaction of our guests so we appreciate you letting us know what we can do to make your stay perfect.We hope you'll give us another opportunity to host you in the future for a more positive experience.Warm regards,
10/10 Excellent
HARALAMBOS
29 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
HARALAMBOS
Séjour de 9 nuits en avril 2024
Réponse de Sebastian Barcelo. Asistant Manager. le 1 mai 2024
Dear Haralambos.Thank you for the excellent rating!We're so glad that you've enjoyed your stay at Privilege Aluxes Isla Mujeres so much. It's wonderful to know that your interactions with our staff have been so positive.We are glad that you appreciate the care and cleanliness of the hotel in general.We look forward to your next trip. Have a beautiful day!Warm regards,
10/10 Excellent
Christina
Voyage en couple
22 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Christina
Séjour de 7 nuits en avril 2024
Réponse de Sebastian Barcelo. Asistant Manager. le 24 avr. 2024
Dear Christina.Thanks for the splendid review!We're glad to knowing you had such an incredible time at Privilege Aluxes Isla Mujeres. We're very keen on having our guests feel excited to come back. There's nothing more important to us than the happiness of our guests. Thank you again for the fantastic review.We look forward to your next trip. Have a beautiful day!Warm regards,
8/10 Bien
Dustin
Voyage en groupe
21 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Dustin
Séjour de 5 nuits en avril 2024
Réponse de Sebastian Barcelo. Asistant Manager. le 24 avr. 2024
Dear Dustin.Thanks for the fantastic review!We're happy you enjoyed your time with us so much at Privilege Aluxes Isla Mujeres! We care deeply about the happiness and satisfaction of our guests so it's excellent you appreciated our prime location. We love seeing our guests take advantage of our proximity to so many wonderful attractions.We look forward to hosting you again soon! Have an amazing day!Warm regards,
10/10 Excellent
Brenda
Voyage en famille, Voyage en groupe
19 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Brenda
Séjour de 15 nuits en avril 2024
Réponse de Sebastian Barcelo. Asistant Manager. le 21 avr. 2024
Dear Brenda.Thank you for the excellent rating!We're so glad that you've enjoyed your stay at Privilege Aluxes Isla Mujeres so much. It's wonderful to know that your interactions with our staff have been so positive. We strive to provide each guest with exceptional service and we're so glad that several members of our team went above and beyond to ensure your satisfaction. We'll be sure to pass your compliments along to our team. We care deeply about the happiness and satisfaction of our guests so it's excellent you appreciated our prime location. We love seeing our guests take advantage of our proximity to so many wonderful attractions.Thanks again for taking the time to share your thoughts with us. We look forward to seeing you again soon. Have a beautiful day!Warm regards,
8/10 Bien
Kevin
Voyage en couple
17 avr. 2024
Les points forts : Personnel et service et équipements
Kevin
Séjour de 4 nuits en avril 2024
Réponse de Sebastian Barcelo. Asistant Manager. le 19 avr. 2024
Dear Kevin.Thank you for taking the time to share your review with us.We're glad to hear you had such a great experience with us. We care about the satisfaction of our guests so we appreciate you letting us know what we can do to make your stay perfect. We'll make sure to communicate your feedback to our team.We're looking forward to sharing an even more pleasant experience with you soon. Thank you again and have a wonderful day! Warm Regards.
8/10 Bien
timothy Harold
15 avr. 2024
timothy Harold
Séjour de 7 nuits en avril 2024
Réponse de Sebastian Barcelo. Asistant Manager. le 8 mai 2024
Dear Timothy.Thanks for your review. We hope tou see you again .
4/10 Médiocre
Tina
Voyage en famille, Voyage d’affaires
13 avr. 2024
Les points faibles : Personnel et service et équipements
Tina
Séjour de 5 nuits en avril 2024
Réponse de Sebastian Barcelo. Asistant Manager. le 15 avr. 2024
Dear Tina.Thank you for taking the time to share your experience with us. We regret the inconvenience with your room, we do not have any report from him about the room, if there was any problem you could go to reception or call by phone and without a doubt we would have helped you. In fact, if you only have breakfast included, you can upgrade to the all-inclusive regime for 65 dollars. Regarding music, it is prohibited to use speakers in the pool area, especially when there are live shows since every afternoon there is a different show. We hope to see you again and offer you a better stay. Kind Regards
8/10 Bien
Glenn
Voyage en couple
10 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Glenn
Séjour de 8 nuits en mars 2024
Réponse de Sebastian Barcelo. Asistant Manager. le 11 avr. 2024
Dear Glenn.Thanks for the fantastic review!We're happy you enjoyed your time with us so much at Privilege Aluxes Isla Mujeres! We care deeply about the happiness and satisfaction of our guests so it's excellent you appreciated our prime location. We love seeing our guests take advantage of our proximity to so many wonderful attractions.We look forward to hosting you again soon! Have an amazing day!Warm regards,
10/10 Excellent
Maryellen
Voyage en groupe
8 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Maryellen
Séjour de 7 nuits en mars 2024
Réponse de Sebastian Barcelo. Asistant Manager. le 10 avr. 2024
Dear Mary.Thank you for taking the time to share your experience with us. We are pleased to know that you enjoyed your stay to the fullest. We are happy to know that you were able to enjoy both the cocktails on the beach and the pool, we will take into account your comments about the food to improve for the future. We love knowing that the service we provided was the best, that you liked both the birthday cake and the mini event at the beach restaurant just for you.We're very keen on having our guests feel excited to come back. There's nothing more important to us than the happiness of our guests. Thank you again for the fantastic review.We look forward to your next trip. Have a beautiful day!Warm regards,
10/10 Excellent
Robert Warren Lima
Voyage en famille, Voyage en groupe
8 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Robert Warren Lima
Séjour de 7 nuits en mars 2024
Réponse de Sebastian Barcelo. Asistant Manager. le 10 avr. 2024
Dear Robert.Thank you for the excellent rating!We're so glad that you've enjoyed your stay at Privilege Aluxes Isla Mujeres so much. It's wonderful to know that your interactions with our staff have been so positive. We strive to provide each guest with exceptional service and we're so glad that several members of our team went above and beyond to ensure your satisfaction. We'll be sure to pass your compliments along to our team. We care deeply about the happiness and satisfaction of our guests so it's excellent you appreciated our prime location. We love seeing our guests take advantage of our proximity to so many wonderful attractions.Thanks again for taking the time to share your thoughts with us. We look forward to seeing you again soon. Have a beautiful day!Warm regards,
8/10 Bien
Curt
8 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Curt
Séjour de 8 nuits en mars 2024
Réponse de Sebastian Barcelo. Asistant Manager. le 10 avr. 2024
Dear Curt.Thanks for your review.
10/10 Excellent
Robert
Voyage en famille, Voyage en groupe
8 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Robert
Séjour de 1 nuit en avril 2024
Réponse de Sebastian Barcelo. Asistant Manager. le 10 avr. 2024
Dear Robert.Thank you for the excellent rating!We're so glad that you've enjoyed your stay at Privilege Aluxes Isla Mujeres so much. It's wonderful to know that your interactions with our staff have been so positive. We strive to provide each guest with exceptional service and we're so glad that several members of our team went above and beyond to ensure your satisfaction. We'll be sure to pass your compliments along to our team. Thanks again for taking the time to share your thoughts with us. We look forward to seeing you again soon. Have a beautiful day!Warm regards
10/10 Excellent
Tamara
8 avr. 2024
Tamara
Séjour de 7 nuits en mars 2024
Réponse de Sebastian Barcelo. Asistant Manager. le 29 avr. 2024
Dear Tamara.Thanks for your review.
10/10 Excellent
Kyle
Voyage en groupe, Voyage en couple
7 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Kyle
Séjour de 6 nuits en avril 2024
Réponse de Sebastian Barcelo. Asistant Manager. le 10 avr. 2024
Dear Kyle.Thanks for the splendid review!We're glad to knowing you had such an incredible time at Privilege Aluxes Isla Mujeres. We're very keen on having our guests feel excited to come back. There's nothing more important to us than the happiness of our guests. Thank you again for the fantastic review.We look forward to your next trip. Have a beautiful day!Warm regards,
8/10 Bien
Christine
7 avr. 2024
Christine
Séjour de 7 nuits en mars 2024
Réponse de Sebastian Barcelo. Asistant Manager. le 29 avr. 2024
Daer Christine.Thanks for your review.
10/10 Excellent
Robert
7 avr. 2024
Robert
Séjour de 2 nuits en avril 2024
Réponse de Sebastian Barcelo. Asistant Manager. le 29 avr. 2024
Dear Robert.Thanks for your review.
4/10 Médiocre
heather
7 avr. 2024
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
heather
Séjour de 5 nuits en mars 2024
Réponse de Sebastian Barcelo. Asistant Manager. le 10 avr. 2024
Dear Heather.Thanks for your review.
10/10 Excellent
Eric
7 avr. 2024
Eric
Séjour de 5 nuits en mars 2024
Réponse de Sebastian Barcelo. Asistant Manager. le 29 avr. 2024
Dear Eric.Thanks for your review.
10/10 Excellent
Kirsten Lynn
6 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Kirsten Lynn
Séjour de 6 nuits en mars 2024
Réponse de Sebastian Barcelo. Asistant Manager. le 10 avr. 2024
Dear Kirsten.Thanks for your review.
10/10 Excellent
Tina
Voyage en couple
3 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Tina
Séjour de 5 nuits en mars 2024
Réponse de Sebastian Barcelo. Asistant Manager. le 3 avr. 2024
Dear Tina.Thank you for your great review. We are pleased to know that you enjoyed your stay with us. We are happy to know that you enjoy the service provided by our team and that you enjoy the different facilities and their cleanliness.We hope to see you again as soon as posible.Kind Regards
10/10 Excellent
Jason
Voyage en couple
2 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jason
Séjour de 7 nuits en mars 2024
Réponse de Sebastian Barcelo. Asistant Manager. le 3 avr. 2024
Dear Jason.Thanks for the splendid review!We're glad to knowing you had such an incredible time at Privilege Aluxes Isla Mujeres. We're very keen on having our guests feel excited to come back. There's nothing more important to us than the happiness of our guests. Thank you again for the fantastic review.We look forward to your next trip. Have a beautiful day!Warm regards,
10/10 Excellent
Marcela
31 mars 2024
Marcela
Séjour de 5 nuits en mars 2024
Réponse de Sebastian Barcelo. Asistant Manager. le 21 avr. 2024
Daer Marcela .Thanks for your review.
10/10 Excellent
STEPHEN BENNETT
Voyage en couple
31 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
STEPHEN BENNETT
Séjour de 7 nuits en mars 2024
Réponse de Sebastian Barcelo. Asistant Manager. le 1 avr. 2024
Dear Stephen.Thanks for the splendid review!We're glad to knowing you had such an incredible time at Privilege Aluxes Isla Mujeres. We're very keen on having our guests feel excited to come back. There's nothing more important to us than the happiness of our guests. Thank you again for the fantastic review.We look forward to your next trip. Have a beautiful day!Warm regards,
10/10 Excellent
Michelle
Voyage en couple
30 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Michelle
Séjour de 7 nuits en mars 2024
Réponse de Sebastian Barcelo. Asistant Manager. le 31 mars 2024
Dear Michelle.Thank you for taking the time to share your perfect stay with us. We are happy to know that you enjoyed our great location in the north of the island and our crystal-clear beach and the different restaurants. We are also delighted to know that you enjoyed our renovated rooms and our facilities.We hope to see you again.Kind Regards.
8/10 Bien
Haney
Voyage en couple
30 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Haney
Séjour de 7 nuits en mars 2024
Réponse de Sebastian Barcelo. Asistant Manager. le 31 mars 2024
Dear Haney.Thank you for taking the time to share your review with us.We're glad to hear you had such a great experience with us. We care about the satisfaction of our guests so we appreciate you letting us know what we can do to make your stay perfect. We'll make sure to communicate your feedback to our team.We're looking forward to sharing an even more pleasant experience with you soon. Thank you again and have a wonderful day! Warm Regards.
10/10 Excellent
carmen Rossana
Voyage en couple
29 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
carmen Rossana
Séjour de 3 nuits en mars 2024
Réponse de Sebastian Barcelo. Asistant Manager. le 31 mars 2024
Dear Carmen.Thanks for the splendid review!We're glad to knowing you had such an incredible time at Privilege Aluxes Isla Mujeres. We're very keen on having our guests feel excited to come back. There's nothing more important to us than the happiness of our guests. Thank you again for the fantastic review.We look forward to your next trip. Have a beautiful day!Warm regards,
10/10 Excellent
Jennifer
Voyage en groupe
22 mars 2024
Jennifer
Séjour de 5 nuits en mars 2024
Réponse de Sebastian Barcelo. Asistant Manager. le 24 mars 2024
Dear Jeniffer.Thank you for taking the time to share your review with us.We're glad to hear you had such a great experience with us. We are happy to know our instalations and our cleanliness. We regret the small inconvenience with the beer because of the supplier, we emphasize that we always have different varieties in stock, whether in cans, glass or draft.We're looking forward to sharing an even more pleasant experience with you soon. Thank you again and have a wonderful day! Warm Regards.
10/10 Excellent
Eileen
Voyage en couple
22 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Eileen
Séjour de 4 nuits en mars 2024
Réponse de Sebastian Barcelo. Asistant Manager. le 24 mars 2024
Dear Eileen.Thank you for the excellent rating!We're so glad that you've enjoyed your stay at Privilege Aluxes Isla Mujeres so much. It's wonderful to know that your interactions with our staff have been so positive. We strive to provide each guest with exceptional service and we're so glad that several members of our team went above and beyond to ensure your satisfaction. We'll be sure to pass your compliments along to our team. We care deeply about the happiness and satisfaction of our guests so it's excellent you appreciated our prime location. We love seeing our guests take advantage of our proximity to so many wonderful attractions.We are delighted that you enjoyed both the quality and variety of our buffet. We have a wide variety of breads, several types of pastries, butter, cheese, margarine, a fruit buffet, different types of hot dishes, show cooking where you can request that eggs be prepared to your liking.Thanks again for taking the time to share your thoughts with us. We look forward to seeing you again soon. Have a beautiful day!Warm regards,
10/10 Excellent
Sarita
21 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Sarita
Séjour de 7 nuits en mars 2024
Réponse de Sebastian Barcelo. Asistant Manager. le 24 mars 2024
Dear Sarita.Thanks for your review.
6/10 Satisfaisant
Marin
Voyage en groupe
21 mars 2024
Les points forts : Équipements
Marin
Séjour de 4 nuits en mars 2024
Réponse de Sebastian Barcelo. Asistant Manager. le 22 mars 2024
Dear Marin.We appreciate you taking the time to share your feedback.We are surprised to hear that your experience was not as expected due to your interactions with Agi tours transportation services. We do not usually have problems of this type, but we apologize for the inconvenience caused. We hope that your vacation at Privilege aluxes has not been marred by an external factor. We hope to see you soon in the future and if necessary we ourselves will help you make your reservation with the carrier and there will be no problem at the time of your pick-up.
10/10 Excellent
Deborah Ann
17 mars 2024
Deborah Ann
Séjour de 7 nuits en mars 2024
Réponse de Sebastian Barcelo. Asistant Manager. le 10 avr. 2024
Dear Deborah.Thanks for your review.
6/10 Satisfaisant
Terry Jo
Voyage en couple
17 mars 2024
Terry Jo
Séjour de 7 nuits en mars 2024
Réponse de Sebastian Barcelo. Asistant Manager. le 17 mars 2024
Dear Terry.We appreciate you taking the time to share your feedback.We care deeply about the happiness and satisfaction of our guests so it's excellent you appreciated our prime location. We love seeing our guests take advantage of our proximity to so many wonderful attractions.e regret the mentioned inconvenience of minibars. Minibars are only stocked once a day, if you have a do not disturb card they are not allowed to enter due to hotel protocol.We're disappointed to hear that your experience was tarnished by your interactions with some members of our team. Please know that we are dedicated to providing only the most attentive and courteous service to each individual staying in our hotel so we'll be sure to discuss your concerns moving forward.We hope you'll give us another opportunity to host you in the future for a more positive experience. Warm regards.
10/10 Excellent
McKenzie
Voyage en famille
16 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
McKenzie
Séjour de 7 nuits en mars 2024
Réponse de Sebastian Barcelo. Asistant Manager. le 17 mars 2024
Dear Mckenzie.Thanks for the splendid review!We're glad to knowing you had such an incredible time at Privilege Aluxes Isla Mujeres. We're very keen on having our guests feel excited to come back. There's nothing more important to us than the happiness of our guests. We care deeply about the happiness and satisfaction of our guests so it's excellent you appreciated our prime location,We strive to provide each guest with exceptional service.Thank you again for the fantastic review.We look forward to your next trip. Have a beautiful day!Warm regards,
10/10 Excellent
Craig
15 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Craig
Séjour de 6 nuits en mars 2024
Réponse de Sebastian Barcelo. Asistant Manager. le 17 mars 2024
Dear Craig.Thanks for your review.
6/10 Satisfaisant
Heidi
13 mars 2024
Heidi
Séjour de 9 nuits en mars 2024
Réponse de Sebastian Barcelo. Asistant Manager. le 3 avr. 2024
Dear Heidi .Thanks for your review.
10/10 Excellent
MONIKA I
12 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
MONIKA I
Séjour de 7 nuits en décembre 2023
Réponse de Sebastian Barcelo. Asistant Manager. le 13 mars 2024
Dear Monika.Thank you for the excellent rating!We're so glad that you've enjoyed your stay at Privilege Aluxes Isla Mujeres so much. It's wonderful to know that your interactions with our staff have been so positive. We strive to provide each guest with exceptional service and we're so glad that several members of our team went above and beyond to ensure your satisfaction. We'll be sure to pass your compliments along to our team. We care deeply about the happiness and satisfaction of our guests so it's excellent you appreciated our prime location. We love seeing our guests take advantage of our proximity to so many wonderful attractions.Thanks again for taking the time to share your thoughts with us. We look forward to seeing you again soon. Have a beautiful day!Warm regards,
8/10 Bien
Nicole Marie, Henley
Voyage en famille
12 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nicole Marie
Séjour de 4 nuits en mars 2024
Réponse de Sebastian Barcelo. Asistant Manager. le 13 mars 2024
Dear Nicole.Thank you for sharing your experience with us. We love knowing that you enjoyed your experience thanks to the great service of our staff, it is one of our strengths as a hotel since we offer an exclusive and personalized service to each of our guests. We hope to see you as soon as posible.Kind regards
10/10 Excellent
Alisa
Voyage en groupe
10 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Alisa
Séjour de 4 nuits en mars 2024
Réponse de Sebastian Barcelo. Asistant Manager. le 13 mars 2024
Dear Alisa.Thanks for the fantastic review!We love knowing that you enjoyed your experience thanks to the great service of our staff and our perfect location in the north of the island. We always try to keep our beach area as good as possible. We also love to know that you enjoyed our new offer of excursions and golf rentals to visit the entire island. We hope to see you again soon and offer you a better stay.Warm regards.
10/10 Excellent
Holly
10 mars 2024
Holly
Séjour de 5 nuits en janvier 2024
Réponse de Sebastian Barcelo. Asistant Manager. le 13 mars 2024
Dear Holly .Thanks for your review.
10/10 Excellent
Jeffrey Michael
9 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jeffrey Michael
Réponse de Sebastian Barcelo. Asistant Manager. le 17 mars 2024
Daer jeffrey.Thanks for your review.
10/10 Excellent
Patricia
Voyage en couple
9 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Patricia
Séjour de 4 nuits en mars 2024
Réponse de Sebastian Barcelo. Asistant Manager. le 10 mars 2024
Dear Patricia.Thank you for the excellent rating!We're so glad that you've enjoyed your stay at Privilege Aluxes Isla Mujeres so much. It's wonderful to know that your interactions with our staff have been so positive. We strive to provide each guest with exceptional service and we're so glad that several members of our team went above and beyond to ensure your satisfaction. We'll be sure to pass your compliments along to our team. We are glad to know you enjoyed our clena rooms , instalations and our variety of food.Thanks again for taking the time to share your thoughts with us. We look forward to seeing you again soon. Have a beautiful day!Warm regards,
6/10 Satisfaisant
Brett
8 mars 2024
Les points forts : Infrastructures et conditions de l’hébergement
Brett
Séjour de 8 nuits en février 2024
Réponse de Sebastian Barcelo. Asistant Manager. le 10 mars 2024
Dear Brett.Thanks for your review.
6/10 Satisfaisant
Rachael
Voyage en couple
7 mars 2024
Les points forts : Propreté
Rachael
Séjour de 1 nuit en mars 2024
Réponse de Sebastian Barcelo. Asistant Manager. le 8 mars 2024
Dear Rachael.We appreciate you taking the time to share your feedback.We're disappointed to hear that your experience was tarnished by your interactions with some members of our team. Please know that we are dedicated to providing only the most attentive and courteous service to each individual staying in our hotel so we'll be sure to discuss your concerns moving forward.We are happy to know that you enjoyed our renovated rooms.We hope you'll give us another opportunity to host you in the future for a more positive experience. Warm regards.
10/10 Excellent
Jo Ann
Voyage en couple
6 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jo Ann
Séjour de 2 nuits en mars 2024
Réponse de Sebastian Barcelo. Asistant Manager. le 6 mars 2024
Daer Jo.Thanks for the splendid review!We're glad to knowing you had such an incredible time at Privilege Aluxes Isla Mujeres. We're very keen on having our guests feel excited to come back. There's nothing more important to us than the happiness of our guests. Thank you again for the fantastic review.We look forward to your next trip. Have a beautiful day!Warm regards,