Suite, 1 très grand lit | Literie de qualité supérieure, couette en duvet d'oie, surmatelas
Vérifier la disponibilité

Avis sur Sonesta Irvine

3.5 out of 5
Sonesta Irvine
17941 Von Karman Avenue, Irvine, CA

Avis

8,2

Très bien

Note des voyageurs de 10 (Excellent), d’après 508 avis sur 1005." "
Note des voyageurs de 8 (Bien), d’après 226 avis sur 1005." "
Note des voyageurs de 6 (Satisfaisant), d’après 111 avis sur 1005." "
Note des voyageurs de 4 (Médiocre), d’après 84 avis sur 1005." "
Note des voyageurs de 2 (Horrible), d’après 76 avis sur 1005." "

8,6/10

Propreté

8,4/10

Personnel et service

7,8/10

Équipements

8,2/10

Infrastructures et conditions de l’hébergement

8,2/10

Écoresponsabilité

Avis

10/10 Excellent

Charles

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Verywell overall.
Séjour de 4 nuits en février 2024
Réponse de Regards Management le 25 févr. 2024
Hi Charles, Thank you for your review of your stay! We value your opinion and appreciate you taking the time to rate our hotel.

10/10 Excellent

Josh

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great
Séjour de 1 nuit en mai 2024

10/10 Excellent

Adelaida

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Nice
Séjour de 3 nuits en février 2024
Réponse de Customer Service le 25 mai 2024
Thank you for the amazing rating, Adelaida!We are very pleased to hear about the excellent stay we were able to share with you! It is always our highest priority to provide a satisfying experience for all of our guests. We hope you plan on staying at Sonesta Irvine soon!Thanks again for leaving your feedback!

8/10 Bien

Angelito

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Clean
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 25 mai 2024
Thank you for the 4/5 rating, Angelito!We are excited to see that you had an enjoyable experience at Sonesta Irvine. We're so glad that you felt comfortably accommodated during your visit. We'd love to host you again for an even more enjoyable stay!

8/10 Bien

Fernando

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The pillows are hard and too big
Séjour de 5 nuits en mai 2024
Réponse de Customer Service le 22 mai 2024
Fernando, thank you for your feedback. The Sonesta Irvine team values guest comfort and appreciates your input on the pillows. We hope to provide an even better experience during your next stay.

4/10 Médiocre

Woo

They charge $39/day for parking - ridiculous...
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 21 mai 2024
Woo, the parking fee is set to ensure adequate and secure parking for all guests. Your feedback will be shared with management for consideration. Thank you for sharing your thoughts.

10/10 Excellent

Mark

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 21 mai 2024
Mark, thank you for your stellar rating! The team at Sonesta Irvine is thrilled to know you had a great experience. We're looking forward to welcoming you back soon!

10/10 Excellent

Seqouia, Antioch

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The property is newly renovated and close to the airport. The room was clean and comfortable for my stay. The staff was very professional I definitely recommend. Great dining options onsite as well. Five stars!
Séjour de 2 nuits en mai 2024
Réponse de Customer Service le 13 mai 2024
Seqouia, thank you for sharing your experience at Sonesta Irvine. It's wonderful to hear your stay was enjoyable, from the comfort of your room to the professional demeanor of our team members. We're delighted you found our dining options to your liking. Looking forward to welcoming you again for another five-star visit!

8/10 Bien

Yu

Séjour de 3 nuits en mai 2024
Réponse de Customer Service le 9 mai 2024
Yu, thank you for rating Sonesta Irvine highly on Expedia. Your support is greatly appreciated, and we hope to welcome you back soon for another enjoyable experience.

8/10 Bien

Matthew

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Really like this place. Updates are great. Lobby is nice and check in was smooth. Don’t love paying 39 bucks to park the car when the hotel was 144. Seems cheesy to stab you for parking like that. But all in all this is a great place to stay
Séjour de 2 nuits en avril 2024
Réponse de Customer Service le 2 mai 2024
Matthew, we appreciate your positive remarks about Sonesta Irvine's recent updates, welcoming lobby, and efficient check-in experience. We also understand your concern about the parking costs. While these fees allow us to maintain the security and maintenance of the car park, we are always open to feedback to improve our services. Thank you for considering us a great place to stay. We look forward to welcoming you back soon.

4/10 Médiocre

Tammy

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
When I got to the property, I was given a room with handicapped access although I did not need it and the bed was low on the floor so I had to ask for a different room. The person at the front never informed me that the room was handicapped, and it was a bit inconvenient to have to move my room. Also, I booked this hotel because it said they had a shuttle to the airport but I didn’t know the shuttle wasn’t available until 6 AM and my flight was leaving early so it didn’t help and I asked for the manager to call me to discuss this, and they promised me they would follow up and nobody ever called me.
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 2 mai 2024
Tammy, it's regrettable to learn about your experience. We apologize for the mix-up regarding room allocation and understand how the consequent relocation could be an inconvenience. As for the airport transport, the available timings may not have suited your early hours, and we're sorry for any misunderstanding regarding this. Equally concerning is your feedback about the anticipated communication from the management that did not occur. It's quite unlike our team members, and we're taking this matter seriously. Rest assured we are working hard to improve upon these matters. We hope for a chance to demonstrate this in the future.

10/10 Excellent

Romero

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful property
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 1 mai 2024
Romero, thank you for sharing your experience at Sonesta Irvine. It's lovely to hear that you appreciated our well-maintained property. We hope to welcome you back soon for another exceptional experience.

10/10 Excellent

Farhad, Del Mar

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice staff that helped with airport pickup of my older relative and also blocked rooms together and allowed flexible check-in/out.
Séjour de 2 nuits en avril 2024
Réponse de Customer Service le 30 avr. 2024
Farhad, thank you for acknowledging the service provided by our team members at Sonesta Irvine. It's rewarding to hear that the transportation and flexible check-in/out arrangements aided in making your stay more comfortable. We hope to welcome you and your family again in the future.

8/10 Bien

Yu

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 27 avr. 2024
Thank you for taking the time to share your review with us, Yu!It's great to see we provided you with such an enjoyable experience. We're hoping we'll be seeing you again during your next visit to Sonesta Irvine. Thank you and have a wonderful day!

8/10 Bien

Yu

Voyage en groupe, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The most staffs are very helpful, especially the young boys in velvet parking area. However I have to say the young lady working during the night time when we arrived the first day are not professional with bad attitute
Séjour de 3 nuits en avril 2024
Réponse de Customer Service le 26 avr. 2024
Yu, it's fantastic to hear that our team members, particularly those overseeing our valet service at Sonesta Irvine, provided helpful and outstanding service. We're sorry for any perceived less than ideal interaction you had during your check-in experience. We continuously aim for a professional and friendly atmosphere, and your feedback aids us in making improvements. Looking forward to serving you better on your next visit.

10/10 Excellent

Mauricio, Las Vegas

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Would definitely come back
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 23 avr. 2024
Mauricio, we're thrilled to read that your recent stay at Sonesta Irvine was an enjoyable one. It's wonderful to hear that you're considering a return in the future. We can't wait to welcome you back!

10/10 Excellent

Prado

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Pleasant place to stay.
Séjour de 2 nuits en avril 2024
Réponse de Customer Service le 15 avr. 2024
Prado, thank you for your positive words. We're thrilled to know the Sonesta Irvine was a pleasant place for your stay. We appreciate your feedback and can't wait to welcome you back in the future.

2/10 Horrible

Ramez

Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
It was a bad experience and I will never go there again.
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 13 avr. 2024
Ramez, we sincerely regret to hear that your recent stay didn't meet your expectations. It's invaluable for us to understand these incidences in order to improve. We hope that we will have another opportunity to show you our commitment to exceptional service.

10/10 Excellent

Cynthia

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The Sonesta was beautiful and the staff super friendly and helpful. Their shuttle driver, Pedro, was great...can't say enough about him. Our rooms were clean and amazing. The dining and downstairs area were so nice. We got in a little early so hung out and worked. So many options, very comfortable. The GM was nice. We came down for happy hour. The calamari was delicious. Would stay here next time over the Marriott where stayed the month before. It is now our go to hotel when we come to visit.
Séjour de 1 nuit en avril 2024
Réponse de Front Desk Team le 10 avr. 2024
Hi Cynthia,Thank you so much for taking the time to review your recent stay with us!! I am pleased to hear about your positive experience with the staff. This has been a difficult time for everyone and I am glad we could give you peace of mind with Sonesta Irvine.

2/10 Horrible

Jasmin

Voyage d’affaires
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Our sink was flooded and AC was not working, yet maintenance did nothing about it. The hotel was testing fire alarms at 8 in the morning. Staff did not greet me upon arriving nor leaving. Water inside the hotel gym was warm. Do NOT stay here!
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 6 avr. 2024
Jasmin, we are truly sorry to learn about the issues you encountered during your stay. Our team works diligently to keep all amenities functioning properly, and we regret any discomfort you experienced due to the condition of your room. Further, we strive to conduct necessary procedures such as alarm tests at times which will minimally impact our guests - your feedback will be taken into account. As far as the behavior of our team members is concerned, we aim for superior hospitality and apologize if it didn't match up to your expectations. We hope you'll consider giving us another opportunity to provide a more satisfactory experience in the future.

10/10 Excellent

Heather

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great property, and helpful staff. Confusing TV connectivity instructions.
Séjour de 1 nuit en février 2024
Réponse de Customer Service le 6 avr. 2024
Heather, we're thrilled you found the Sonesta Irvine to be a fantastic place to stay and appreciated our helpful colleagues. We also appreciate your feedback on the TV connectivity instructions and will take it into consideration to simplify and improve the guest experience. Looking forward to your return!

10/10 Excellent

Russ

Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 25 avr. 2024
Russ, it's wonderful to know you had an excellent experience at Sonesta Irvine. Your satisfaction is truly our top priority. We look forward to welcoming you back for another stellar stay in the near future.

10/10 Excellent

Ann, Carson

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good
Séjour de 2 nuits en mars 2024
Réponse de Customer Service le 4 avr. 2024
Ann, we're delighted that you had a positive experience at the Sonesta Irvine. Our goal is to ensure every guest enjoys their stay. It's heartening to know we hit the mark for you and we look forward to welcoming you back in the future.

4/10 Médiocre

Huixia

Voyage en famille, Voyage en groupe
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Charged parking fee for 39/per night. Overall, low Cost-effectiveness!
Séjour de 2 nuits en mars 2024
Réponse de Customer Service le 22 avr. 2024
Huixia, thank you for sharing your feedback. It appears that you have concerns regarding the parking fees at our establishment. We understand the importance of providing value to all our guests, and we consistently seek ways to ensure guest satisfaction while maintaining the competitiveness and sustainability of the hotel's operation costs. We hope you will consider giving us another opportunity, as we believe we can better meet your expectations next time.

8/10 Bien

toraj

Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 2 avr. 2024
Toraj, we appreciate you taking the time to rate your stay at Sonesta Irvine. We're pleased to see it was a positive experience overall. We hope to welcome you back in the future for an even better stay!

4/10 Médiocre

Erick

Voyage en famille
Les points forts : Propreté et infrastructures et conditions de l’hébergement
I liked the cleanliness and the upgraded rooms. I did not like the $39 additional parking fee or the additional costs for the property itself. I pay a resort fee for what? To pay extra at a restaurant that I won’t even go to? Overall due to the fact that everything costs extra at this hotel, it outweighs the cleanliness and upgraded rooms. The little things go a long way one way or another. It’s my own fault for choosing this hotel just for these particular reasons and I should’ve done more research on that myself. But $39 for parking is crazy it’s not even half full lol
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 31 mars 2024
Erick, we appreciate your kind words in regards to our clean, updated rooms. However, we understand the additional fees associated with parking and resort amenities weren't to your satisfaction and apologize for this. We value your feedback as we continuously aim to make improvements to our guest experience. Thank you for staying with us.

10/10 Excellent

Oleg

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Service was great. People are super friendly. Food in restaurant is amazing. I had only positive experience while staying.
Séjour de 4 nuits en mars 2024
Réponse de Customer Service le 29 mars 2024
Oleg, it's wonderful to hear you had a delightful stay at the Sonesta Irvine. We're thrilled our team members left a good impression with their friendliness and that you enjoyed the cuisine at our restaurant. It's our aim to provide an overall positive stay for our visitors, and your feedback confirms we're on the right track. We look forward to welcoming you back on your next visit.

8/10 Bien

Kevin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2024
Réponse de Customer Service le 29 mars 2024
Kevin, thank you for your rating on Expedia. It's wonderful to know that your experience at Sonesta Irvine was positive. We hope you'll consider us again for your future travels.

10/10 Excellent

Sung

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Sonesta FOM le 21 mars 2024
Thank you for your review of your stay! We value your opinion and we appreciate you taking the time to rate our hotel.

10/10 Excellent

Omar

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff was very good and kind to help ist hey checked in & out! Had a great stay!
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 18 mars 2024
Omar, it's wonderful to hear about your recent experience at Sonesta Irvine. We're delighted that our team members were supportive and kind, contributing to your enjoyable stay. Your positive words are appreciated and we look forward to welcoming you back to Sonesta Irvine in the future. Safe travels!

6/10 Satisfaisant

Arturo

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
Les points faibles : Infrastructures et conditions de l’hébergement
I got stuck in the elevator for 10 min, i screamed for help and someone reseted the elevator and it slowly moved down to the lobby where i tried to brush this off. Because of this i wont be giving a good review. I am afraid of enclosed areas and this left me in shock.
Séjour de 2 nuits en mars 2024
Réponse de Customer Service le 15 mars 2024
Arturo, we understand your recent experience with the elevator must have been distressing, particularly given your discomfort with enclosed spaces. Rest assured, we take such matters seriously and will engage our maintenance team to ensure our equipment operates smoothly. While you've expressed some dissatisfaction, we hope you'll reconsider staying with us again for an improved experience.

4/10 Médiocre

Tommaso Maria

Voyage d’affaires
Les points faibles : Personnel et service
we have full paid the room to the hotel to secure the room for our expatriate however they resell our room to someone else after the mid-night. so ridiculous.
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 15 mars 2024
Tommaso, we regret to hear a room was not available for you for late-night check-in. If a guest has not arrived prior to our end of day closing, nor have we received communications from guest in regard to late arrival, the room will become a no-show and is cancelled in our system, then available for resell. We apologize we weren't able to reinstate the reservation and accommodate your stay due to hotel sell out.

10/10 Excellent

Merissa

Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 30 mars 2024
Thank you for this excellent rating, Merissa!We're always working hard to provide a high-quality experience for all of our guests so It's wonderful to hear that you had such an enjoyable stay at Sonesta Irvine! We'd love to host you again someday for yet another unforgettable visit.

6/10 Satisfaisant

Bilal

Voyage en famille, Voyage d’affaires
Les points forts : Propreté et infrastructures et conditions de l’hébergement
clean property but a little over priced plus they charged resort fees and parking
Séjour de 3 nuits en mars 2024
Réponse de Customer Service le 10 mars 2024
Bilal, we appreciate your feedback about your stay. It's wonderful to hear you enjoyed the cleanliness of our property. Our pricing reflects the quality and range of amenities we provide. Regarding the additional charges, these are standard across many hotels and are mentioned at the time of booking. We hope this clears up any concerns and we have the opportunity to welcome you back again in the future.

4/10 Médiocre

Marlene, Bellevue

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2024
Réponse de Customer Service le 5 mars 2024
Marlene, it's disheartening to learn that your experience didn't match your expectations. Even in the absence of specific feedback, please know that we take all ratings seriously and use them as an opportunity for improvement. We hope for another chance to elevate your experience should you choose to stay with us in the future.

10/10 Excellent

Maria, Toronto

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de Martha FOM le 2 mars 2024
Hi Maria, Thank you for your review of your stay! We value your opinion and we appreciate you taking the time to rate our hotel.

8/10 Bien

Nathan

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great Place was in town for a tournament
Séjour de 2 nuits en février 2024
Réponse de Customer Service le 26 févr. 2024
Nathan, thank you for choosing to stay at Sonesta Irvine. We're delighted you enjoyed your visit while attending your tournament. It's our pleasure to provide a great experience for our guests. We hope to have the opportunity to welcome you back soon.

10/10 Excellent

Lynda, Bellevue

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Peaceful
Séjour de 1 nuit en février 2024
Réponse de Customer Service le 25 févr. 2024
Thank you for sharing, Lynda!At Sonesta Irvine, we strive to provide exceptional service for each person who walks through our doors. Thank you for sharing your perfect rating with us. We look forward to sharing the same quality experience with you during your next stay with us.

4/10 Médiocre

Sk Md Abdullah Al

Voyage d’affaires, Voyage en couple
Les points forts : Personnel et service
Quality of the room is poor. I think the hotel is renovated recently. But still miles to go. Also the hotel doesn’t provide many basic toiletries, for example: body lotion. Price vs what you get has big gap
Séjour de 2 nuits en février 2024
Réponse de Martha Front Desk Manager le 24 févr. 2024
Hi Abdullah,Thank you for taking the time to share your review. We are disappointed to hear that your stay did not meet your expectations. We value your feedback and will share your experience with our management team, so we can continually improve our guest service.

6/10 Satisfaisant

Sean, Scottsdale

Voyage en famille
Not a big fan of hotels that allow dogs and there were a lot of dogs here. Didn’t note that when we booked. Will verify next time.
Séjour de 1 nuit en février 2024
Réponse de Customer Service le 23 févr. 2024
Sean, we appreciate your feedback and apologize for any inconvenience experienced with our hotel pet friendly policy. We strive to cater to all guest preferences, including those who want to bring their furry friends along. We appreciate your candid feedback as we always strive to make improvements to our guest experience. Thank you for choosing to stay with us.

8/10 Bien

Jasmine

Séjour de 2 nuits en février 2024
Réponse de Customer Service le 22 févr. 2024
Jasmine, thank you for your rating of Sonesta Irvine. We're thrilled that you had a positive experience with us and look forward to hosting you again in the future. Safe travels!

4/10 Médiocre

Claribel

Séjour de 3 nuits en février 2024
Réponse de Customer Service le 21 mars 2024
We appreciate the feedback, Claribel.We're disappointed to hear you were dissatisfied with your recent stay. We hope you'll give us another opportunity to provide you with the quality service in which we pride ourselves.

4/10 Médiocre

Peter

Voyage en groupe
Les points faibles : Infrastructures et conditions de l’hébergement
Not good
Séjour de 2 nuits en février 2024
Réponse de Customer Service le 21 févr. 2024
Peter, we're sorry to read your recent stay didn't meet your expectations. We always strive to deliver a pleasant experience and will take your feedback on board to improve our guest experience moving forward. We genuinely hope for another chance to make it right in the future.

6/10 Satisfaisant

MERA

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I didn’t know it was a dog friendly hotel. Lots of big dogs walking around and the idea that dogs were in my room previously, did not sit well. There weren’t any extra toiletries available. Just soap and shampoo. The gym was very nice and clean. The pool, not so much. Parking was terrible. It’s self parking that is $28 per day. Not enough parking for all the cars in the lot so I spent 15 min waiting for a parking spot to open up. Hotel is very small but has a cute bar in the lobby along with a restaurant. Location of the hotel is good.
Séjour de 3 nuits en février 2024
Réponse de Customer Service le 20 févr. 2024
MERA, thank you for taking the time to provide feedback about your stay. We recognize your discomfort with our pet-friendly policy. We're sorry to hear about your experience with the toiletries and parking situation and always strive to make improvements to our guest experience. It's nice to hear you enjoyed our well-maintained gym facility, the charming bar in our lobby, and our restaurant. Your comments about our location are also appreciated. We hope to welcome you back for a smoother experience in the future.

8/10 Bien

Maya

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Elevators are ALWAYS down
I have been going here every year since 2019, excluding 2020 and 2021. Their elevators are ALWAYS down. It is SO annoying! And they must only have a handful of luggage carts. So, checking and checking out is extremely laborious.
Séjour de 2 nuits en février 2024
Réponse de Customer Service le 19 févr. 2024
Maya, thank you for your loyalty to Sonesta Irvine and for taking the time to share your feedback. It's regrettable to hear about your experience with the elevators and the availability of luggage carts. Your comfort and convenience are our top priorities, so we've noted your concerns and will work continually on improving our services. We hope to see you again soon and provide you with an enhanced experience.

10/10 Excellent

Greta

Voyage avec des animaux de compagnie
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I needed a pet friendly hotel and they met that need. The staff was friendly to my dogs, there were water bowls in the lobby, they gave me a room near the elevator so I could quickly access it to take the dogs outside. The room was spacious and the bed was very comfortable. Everything was clean updated.
Séjour de 3 nuits en février 2024
Réponse de Customer Service le 16 févr. 2024
Greta, it's fantastic to know Sonesta Irvine met your pet-friendly requirements perfectly. Our team members constantly strive to create an enjoyable atmosphere for every guest, pets included. It's wonderful that the convenience of your room location and the availability of water bowls in the lobby added to your comfort. We're also glad to learn you appreciated the ample room and comfort of your bed. We owe our clean, updated ambiance to our diligent team. We can't wait to welcome you and your furry companions back for another enjoyable stay.

8/10 Bien

Raymond

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good stay with a few complaints
I chose this hotel for my stay mainly due to the walking proximity to my business in Irvine, the fitness center, and for the stars to price ratio. Things I liked were the location, on site restaurant with excellent food, comfortable bed, outstanding shower, and the overall cleanliness of the room and fitness center. The safe in the room was useful as well. Things I didn't like were the lack of any lotion to apply to my dry skin after using their bath soap, lack of mouthwash since I forgot mine, and no real privacy since there is no option for do not disturb by housekeeping. The heater rattled and was louder than most at 52 dB on low, so I only turned it on while I was in the room, but I turned it off before bed. And most of all, I hated how the lights in the bathroom would turn off multiple times while I was in the middle of showering. They need to increase the motion time on their motion sensors. The $28 nightly parking fee is ridiculous for L.A. standards, but it seems to be the norm for Irvine hotels who can take advantage of people with cars. It's too bad this hotel does not advertise this rate anywhere.
Séjour de 2 nuits en février 2024
Réponse de Customer Service le 17 févr. 2024
Raymond, it's rewarding to hear your positive comments about Sonesta Irvine's location, on-site restaurant, room comfort, and cleanliness. We're glad you found our safe and fitness center handy. We do, however, note your concerns regarding amenities, privacy options, noise, and lighting, and wish to assure you that we're taking steps to assess these matters.We apologize for any confusion regarding our parking charges. While they're standard for Irvine, we understand the need for clarity and will strive to ensure such details are prominently communicated in future.We'll ensure your next stay is even more enjoyable and comfortable, and hope you'll give us that opportunity.

10/10 Excellent

Dimitrie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great place to stay.
Réponse de Customer Service le 13 févr. 2024
Dimitrie, it's delightful to know you consider Sonesta Irvine a great place to stay. We continually strive to offer high-quality experiences for our guests. We can't wait to welcome you back for another exceptional visit.

10/10 Excellent

Jessica

Voyage en famille
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Repeat customer
Stayed 3 nights and had a great experience. This is my third stay at Sonesta Irvine and I’ll book again.
Séjour de 3 nuits en février 2024
Réponse de Customer Service le 11 févr. 2024
Jessica, it's wonderful to hear that you had another great experience at Sonesta Irvine. We're thrilled to be your top choice and we're eagerly awaiting your next stay with us. Safe travels until then!

10/10 Excellent

Loreli

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Friendly helpful staff
Séjour de 1 nuit en février 2024
Réponse de Customer Service le 11 févr. 2024
Loreli, it's wonderful to hear that you found the team members at Sonesta Irvine to be friendly and helpful. Maintaining a welcoming and attentive atmosphere is key to our service values. Thank you for choosing our hotel, and we look forward to your next stay.