Piscine extérieure
Vérifier la disponibilité

Avis sur La Quinta Inn & Suites by Wyndham Irvine Spectrum

2.5 out of 5
La Quinta Inn & Suites by Wyndham Irvine Spectrum
14972 Sand Canyon Ave, Irvine, CA

Avis

6,6
Note des voyageurs de 10 (Excellent), d’après 301 avis sur 1058." "
Note des voyageurs de 8 (Bien), d’après 234 avis sur 1058." "
Note des voyageurs de 6 (Satisfaisant), d’après 168 avis sur 1058." "
Note des voyageurs de 4 (Médiocre), d’après 177 avis sur 1058." "
Note des voyageurs de 2 (Horrible), d’après 178 avis sur 1058." "

6,8/10

Propreté

7,8/10

Personnel et service

6,4/10

Équipements

6,2/10

Infrastructures et conditions de l’hébergement

6,8/10

Écoresponsabilité

Avis

8/10 Bien

Maxime

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
Les installations semblent vieilles et ont besoin d'amour ! Si non le déjeuner était très bien, le personnel sympatique, les lits confortables et l'accès à l'autoroute tout près.
Séjour de 1 nuit en septembre 2023
Réponse de GM le 4 oct. 2023
Dear Maxime,Thank you for taking the time to share your feedback with us. We appreciate your kind words about our friendly staff, comfortable beds, and the convenience of our location near the motorway. Your positive comments about the quality of our lunch are also greatly appreciated. We understand your concern about the condition of our facilities, and we will certainly take your feedback into consideration as we work to improve our property. We hope to have the opportunity to welcome you back in the future.

4/10 Médiocre

Marc

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Très vieux et pas très propre
Séjour de 2 nuits en février 2023
Réponse de Hotel Mangement le 17 avr. 2023
Thank you so much for staying with us. We will look into what we can do better to improve. Thank you for the feedback. We hope you give us another chance in the future to make it right.

8/10 Bien

Misty

Voyage en famille, Voyage en groupe
Rooms were not so clean needs some updating. Complimentary breakfast was great! Good location to sporting events.
Séjour de 1 nuit en mai 2024

8/10 Bien

Byron

Les points forts : Propreté et infrastructures et conditions de l’hébergement
I like to stay in this hotel and i recommend for it convenience to the airport of Santa Ana!
Séjour de 5 nuits en mai 2024

2/10 Horrible

Joan

Voyage d’affaires, Voyage en couple
It has the name La Quinta, therefore we thought it would be pleasant. Oh my goodness- What a dump!!! Whoever has the job of doing simple repairs inside and outside of the room has been on some kind of extended vacation- broken and damaged facilities all around! Whoever is tasked with basic cleanup outside in hallways and parking area just does not care anymore. Whoever is in charge of parking lot security- Well there was a vehicle parked very close to our room who was openly dealing drugs. (Not weed). It was stinky and ugly everywhere. For $10 more there are pleasant places to stay nearby. Avoid this place if you can!
Séjour de 1 nuit en mai 2024
Réponse de GM le 21 mai 2024
Dear Joan,We're truly sorry to hear about your experience. We highly value your feedback and assure you that providing a safe, clean, and enjoyable stay for our guests is our top priority. We deeply regret that we fell short of your expectations. Your concerns have been noted and we'll ensure they're addressed. We hope to have another opportunity to provide you a superior experience.Warm regards,Hotel Management

2/10 Horrible

Tasha

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Be warned - there’s a few trains that run RIGHT behind the hotel. Adjacent to the wall of one of the largest building. The trains DO run at night and the walls aren’t thick. We have a noise machine and the trains were so loud they woke our kids multiple times even through the brown noise. Additionally, while the linens smell clean, the carpets on the floor are very dirty and stained. We also found old moldy food pieces on the floor near the bed. It was a rough experience with kids. I highly suggest paying a little extra and staying at one of the nicer hotels in the area without a train running next to the rooms.
Séjour de 6 nuits en mai 2024
Réponse de GM le 21 mai 2024
Dear Tasha, We're deeply sorry to hear about your recent experience. Your satisfaction is our utmost priority. We regret the inconvenience caused by the noise and cleanliness issues. Your feedback is invaluable to us and we assure you that we'll address these issues promptly. We hope to have another chance to serve you better in the future.Warm regards,Hotel Management

10/10 Excellent

ANNA, Laguna Beach

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
LGBTQ friendly and respectful
Séjour de 1 nuit en mai 2024
Réponse de hotel management le 17 mai 2024
DEAR Anna thank you so much for choosing your stay here with us at our hotel and sharing your experience were thrilled that you had a great stay we look forward to seeing you in the near future

2/10 Horrible

Robert, Yorba Linda

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This hotel does not offer an extended check-out time. The first hotel I ever stayed at that didn't honor an extended check out time. The hotel is also run down and does not fit the neighborhood it's in. Irvine is a beautiful city and does not need junk hotels like this one. Never again do I ever stay at a La Quinta Hotel.
Séjour de 2 nuits en mai 2024
Réponse de GM le 15 mai 2024
Dear Robert,We are genuinely sorry to hear about your experience. Our goal is always to provide a pleasant stay, and it's clear we fell short in your case. We appreciate your feedback and assure you it will be used to improve our services and refurbish our facilities. We would love another chance to provide you with the excellent experience that many of our guests have enjoyed.Warm regards,Hotel Management

8/10 Bien

Julio

Voyage en couple
Les points forts : Personnel et service
Facility needs upgrading
Séjour de 2 nuits en mai 2024
Réponse de GM le 15 mai 2024
Dear Julio,Thank you for taking the time to share your valuable feedback. We're thrilled to hear you enjoyed your stay. Your comments regarding our facilities have been noted and will be considered as we continually strive to improve our guests' experience. We hope to welcome you back to our hotel in the future.Warm regards,Hotel Management

10/10 Excellent

Hossein

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de GM le 15 mai 2024
Dear Hossein,Thank you for your generous 5-star rating! We're thrilled to see that you enjoyed your stay at our hotel. We strive to provide our guests with top-notch service and your rating reaffirms the hard work we put in. We look forward to welcoming you back on your next visit!Warm regards,Hotel Management

2/10 Horrible

Rowella

Voyage en famille
Les points faibles : Infrastructures et conditions de l’hébergement
Found a roach in the fridge; next door guests were screaming and yelling all night (walls are very thin); place is dirty. Felt unsafe staying here; very ghetto.
Séjour de 1 nuit en mai 2024
Réponse de GM le 13 mai 2024
Dear Rowella,We're truly sorry to hear about your experience and sincerely apologize for any discomfort caused. We take your feedback seriously and are already working on improvements. Our aim is to provide a comfortable and pleasant stay for all our guests. Thank you for bringing these issues to our attention.Warm regards,Hotel Management

10/10 Excellent

Teresa

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de GM le 14 mai 2024
Dear Teresa,Thank you for your generous 5-star rating. We're thrilled to know that you had a wonderful experience at our hotel. Your feedback is valuable to us and we look forward to welcoming you back in the future. Your satisfaction is our top priority. Thanks again!Warm regards,Hotel Management

4/10 Médiocre

Charise

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Whole room smell the smoking and stinky everywhere
Séjour de 3 nuits en mai 2024
Réponse de GM le 12 mai 2024
Dear Charise,We're sorry to hear about your experience. We strive to maintain a clean and fresh environment for our guests, and it seems we fell short during your stay. We appreciate your feedback and will address this issue promptly. We hope you'll give us another chance to provide a more comfortable experience in the future.Warm regards,Hotel Management

8/10 Bien

Neneng kusumawati

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice and clean
Séjour de 3 nuits en mai 2024
Réponse de GM le 10 mai 2024
Dear Neneng,Thank you for taking the time to share your positive feedback about our hotel. We are pleased to hear that you found our facilities to be nice and clean. We strive to provide our guests with the most comfortable and enjoyable stay possible. We look forward to welcoming you back soon for an even better experience. Warm regards,Hotel Management

10/10 Excellent

Azsha

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de GM le 9 mai 2024
Dear Azsha,Thank you for rating us with 5 stars! We're delighted you enjoyed your stay with us. Your rating is a testament to our team's dedication to providing exceptional service. We hope to have the pleasure of welcoming you back in the future. Warm regards,Hotel Management

10/10 Excellent

Beatrice

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de GM le 8 mai 2024
Dear Beatrice, Thank you for leaving us a 5-star rating! We're thrilled to see that you enjoyed your stay with us. We strive to provide our guests with the best experience possible and your rating tells us we're on the right track. We hope to welcome you back again soon. Warm regards,Hotel Management

6/10 Satisfaisant

Marcos

Les points forts : Personnel et service
Service was great, felt very valued as a customer. The hotel itself is in need of some updates and upgrades. There are no extra outlets in the room so I had to unplug something in order to charge something. It’s a comfortable stay however very basic and a bit outdated.
Séjour de 1 nuit en avril 2024
Réponse de GM le 7 mai 2024
Dear Marcos,We appreciate your feedback and are delighted you enjoyed our service. We're continually striving to enhance our guest experience, so your notes about updates and upgrades are truly valuable. We're looking into additional outlets for guest convenience. We hope to welcome you back soon to display our improvements. Thank you for choosing us!Warm regards,Hotel Management

8/10 Bien

Jose Antonio Santoyo

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The property is modern and clean but need to let visitors know there is a railroad passing nearby.
Séjour de 1 nuit en mai 2024
Réponse de GM le 7 mai 2024
Dear Jose,Thank you for your valuable feedback. We are pleased to hear that you appreciated the modern and clean aspects of our hotel. We understand your concern about the nearby railroad and will strive to improve our communication about this detail. We look forward to welcoming you back in the future for an even better experience.Warm regards,Hotel Management

2/10 Horrible

Eric

Voyage d’affaires, Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The toilet is flooded. No room service. Not recommend
Séjour de 2 nuits en mai 2024
Réponse de GM le 6 mai 2024
Dear Eric,We're sincerely sorry to hear about your experience. Your comfort is our top priority and we regret that we fell short this time. We appreciate your feedback and assure you that we are taking immediate steps to rectify the issues you've highlighted. We hope you will give us another chance to serve you better in the future.Warm regards,Hotel Management

2/10 Horrible

Victor

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
U guys have bed bugs. Seriously.
Séjour de 1 nuit en mai 2024
Réponse de GM le 5 mai 2024
Dear Victor,We're truly sorry to hear about your experience. At our hotel, guest satisfaction is our top priority and we take concerns about cleanliness very seriously. We're investigating the issue and will take necessary measures to ensure this does not happen again. We value your feedback and hope for a chance to make things right in the future.Warm regards,Hotel Management

8/10 Bien

Patrick

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de GM le 6 mai 2024
Dear Patrick,Thank you for taking the time to rate your stay at our hotel. We're glad to see you had a positive experience. We always strive to provide the best possible service and we'd love to hear any feedback or suggestions you might have. We hope to welcome you back soon for an even better experience. Thank you again for choosing our hotel!Warm regards,Hotel Management

6/10 Satisfaisant

Juan Pablo Garcia

Voyage en famille
Les points forts : Propreté
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
I like the fact that the socver complex is nearby, I usually stay in La Quinta when we come to Irvine!!
Séjour de 1 nuit en avril 2024
Réponse de GM le 29 avr. 2024
Dear Juan Pablo,Thank you for your review and for choosing us during your visits to Irvine. We're delighted to hear our proximity to the soccer complex suits your needs. We look forward to welcoming you back to La Quinta on your next trip. Safe travels!Warm regards,Hotel Management

10/10 Excellent

Holly

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
This stay was quite nice. No disturbances, friendly staff. Easy check in
Séjour de 1 nuit en avril 2024
Réponse de GM le 29 avr. 2024
Dear Holly,Thank you for your positive feedback. We're thrilled to hear that you enjoyed your stay and found our check-in process easy and our staff friendly. It's wonderful to know that we were able to provide a peaceful and enjoyable experience for you. We look forward to welcoming you back on your next visit.Warm regards,Hotel Management

8/10 Bien

Simeon

Voyage d’affaires
Les points forts : Propreté et personnel et service
I was mostly just looking for a place to sleep for the night and the room fit the bill. The staff was kind, responsive, and helpful, but the room itself had a couple of issues. One of the wall lamps was only just hanging together by a threaded bolt, the refrigerator did not work, and light switches were in unexpected places. It got the job done and I'll stay there again if the need arises, but I can't give it a strong reccomendation.
Séjour de 1 nuit en avril 2024
Réponse de GM le 28 avr. 2024
Dear Simeon,Thank you for taking the time to share your experience. We're delighted to hear that our staff's service met your expectations. Your feedback regarding the room's condition is invaluable and will be addressed to enhance our future guests' experience. We look forward to having another opportunity to serve you better in the future.Warm regards,Hotel Management

10/10 Excellent

Thuy

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Checking in was fast and the front desk person was super nice.
Séjour de 1 nuit en avril 2024
Réponse de GM le 28 avr. 2024
Dear Thuy,Thank you for taking the time to share your positive experience at our hotel. We’re thrilled to hear that you found our check-in process efficient and our front desk staff welcoming. Your kind words truly inspire us to continue delivering top-notch service to our valued guests. We can't wait to welcome you back!Warm regards,Hotel Management

2/10 Horrible

Michael

Les points faibles : Propreté
Séjour de 1 nuit en avril 2024
Réponse de GM le 28 avr. 2024
Dear Michael,We are sorry to see your 1-star rating. We are committed to providing our guests with an exceptional experience, and it seems we fell short this time. We would appreciate if you could share more details about your experience. Your feedback will be invaluable in helping us improve. We hope to have the opportunity to serve you better in the future.Warm regards,Hotel Management

10/10 Excellent

NATALIE

Séjour de 2 nuits en avril 2024
Réponse de GM le 15 mai 2024
Dear Natalie, Thank you for your 5-star rating! We're thrilled to know that you enjoyed your stay with us. We always strive to provide excellent amenities and service to our guests. We hope to welcome you back soon for another memorable experience. Thanks again for choosing our hotel.Warm regards,Hotel Management

4/10 Médiocre

Fayki

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
No shampoo, conditioner, or body wash when I arrived. Lots of weirdly taped up doors that made it look ghetto. Blow dryer didn’t work, tv didn’t work, lamp turned off halfway into stay, the most annoying part was keys stopped working every night, I had to go the desk and get new ones every night. If you want to sleep in a bit (until 9 to 10), don’t expect your room to get cleaned that day.
Séjour de 3 nuits en avril 2024
Réponse de GM le 24 avr. 2024
Dear Fayki, We sincerely apologize for the inconveniences you experienced during your stay. Your feedback is invaluable in improving our services. We understand the importance of a comfortable, hassle-free stay and are sorry to hear that we fell short. We're addressing your concerns about the amenities and our maintenance team is reviewing the issues you mentioned. We hope you'll consider giving us another opportunity to serve you better in the future.Warm regards,Hotel Management

10/10 Excellent

Winston

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything
Séjour de 1 nuit en avril 2024
Réponse de GM le 20 avr. 2024
Dear Winston,Thank you for your 5-star rating! We're delighted to know that you found everything to your satisfaction during your stay with us. Your satisfaction is our priority and we hope to continually exceed your expectations. Looking forward to welcoming you back at our hotel on your next visit.Warm regards,Hotel Management

4/10 Médiocre

Laura

Voyage en couple
Les points forts : Personnel et service
The bed had fleas
Séjour de 2 nuits en avril 2024
Réponse de GM le 24 avr. 2024
Dear Laura,We're truly sorry to hear about your experience. At our hotel, we take the comfort and health of our guests very seriously. Please accept our deepest apologies for any discomfort caused. We have noted your feedback and have initiated a thorough investigation. Your experience will certainly guide our efforts to improve. We hope you'll consider giving us another opportunity to serve you better in the future. Warm regards,Hotel Management

10/10 Excellent

William

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
nice and friendly.
Séjour de 1 nuit en avril 2024
Réponse de GM le 16 avr. 2024
Dear William,Thank you for taking the time to share your wonderful review. We're delighted to hear you found our staff to be nice and friendly. Your kind words are greatly appreciated and we look forward to welcoming you back to our hotel in the near future. Warm regards,Hotel Management

10/10 Excellent

Haijin

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great breakfast
Séjour de 3 nuits en avril 2024
Réponse de GM le 16 avr. 2024
Dear Haijin,Thank you so much for your 5-star review and for highlighting our breakfast. We're thrilled to hear that you enjoyed it! We always strive to provide a variety of delicious options to start your day right. We hope to have the opportunity to serve you again in the future. Thanks again for choosing our hotel.

10/10 Excellent

Xiaoting

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de GM le 17 avr. 2024
Dear Xiaoting,Thank you for your 5-star rating! We're thrilled that you had a great experience at our hotel. Your satisfaction is our top priority and we're glad we met your expectations. We hope to have the pleasure of welcoming you back soon for another wonderful stay. Safe travels!Warm regards,Hotel Management

10/10 Excellent

Byron

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It is close to the hwy and you can get to grocery stores pretty quickly. Next to several restaurants you can walk to and a gas station. The property is unique and beautiful, but I am sure its age has its challenges with upkeep. This is our 2nd time staying here. The plus is there is room enough for our family of 6 to all be in 1 room and there is a pool everyone can enjoy. We did have some leaking (from heavy rains) in our room so they moved us to a different room. Our first room has a mini fridge with freezer that worked great and a microwave that worked great, but the phone wasnt working. The 2nd one didnt have a freezer part and the mocrowave didnt spin, but it worked for what we needed it for. The humidity level is a bit higher in the silo rooms because you have cement walls/floor/ceilings, but if you turn the AC up a little it isnt too bad.I actually prefer it to be a little humid. The bathrooms didnt really have vents/fans that worked right so super humid in there. The train does go by once in awhile (you can feel it) but that didnt really bother me. I always bring earplugs when I travel because I am not use to outside traffic noise and such. Not that you could really hear it from inside. Overall we would happily stay again. It is safer and nicer than most places in its price range and the free full breakfast just makes it that much better. And beds are comfy.
Séjour de 7 nuits en mars 2024
Réponse de GM le 10 avr. 2024
Dear Byron,Thank you for your detailed review and for choosing our hotel for the second time. We're delighted to hear that our location, amenities, and breakfast met your needs. We appreciate your constructive feedback about the room and will ensure your comments are shared with our team. We're thrilled you'd happily stay again and look forward to welcoming your family back in the future!Warm regards,Hotel Management

10/10 Excellent

Arisbette Martinez

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Todo ok
Séjour de 5 nuits en avril 2024
Réponse de GM le 9 avr. 2024
Dear Arisbette,Thank you for your positive feedback. We're thrilled to hear that everything was to your satisfaction during your stay with us. We always strive to provide a comfortable and enjoyable experience for our guests. Looking forward to welcoming you back soon!Warm regards,Hotel Management

4/10 Médiocre

Loree

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de Customer Care Team le 4 avr. 2024
Dear Guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

8/10 Bien

Karthikeyan

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good hotel
Séjour de 4 nuits en mars 2024
Réponse de GM le 1 avr. 2024
Dear Karthikeyan,Thank you for taking the time to share your feedback. We are pleased to hear that you found our hotel to be good. Our team is dedicated to providing excellent service and we're glad we could meet your expectations. We hope to have the pleasure of welcoming you back soon for an even better experience.Warm regards,Hotel Management

8/10 Bien

Nikole

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
All around i was completely happy with our stay i was a little disappointed that the breakfast didnt have breakfast meats it was mostly muffins Waffles and cereal but i would stay again for sure
Séjour de 3 nuits en mars 2024
Réponse de GM le 1 avr. 2024
Dear Nikole,Thank you for your valuable feedback. We're delighted to know you enjoyed your stay with us. Your comments about the breakfast have been noted. We continuously strive to improve our offerings and your feedback will certainly help us in this endeavor. We look forward to welcoming you back for an even better stay next time!Warm regards,Hotel Management

6/10 Satisfaisant

Dao

Voyage en famille
Les points faibles : Propreté et personnel et service
There was HAIRS on the WALL that was not mine or my daughter’s. The bedspread had suspicious stains on it. I did not want to use it because it looked bloody-ish. We asked to check out an hour late and was told we needed to be out within 30 minutes. Felt like we got the bum’s rush when the process of packing and leaving was already stressful.
Séjour de 2 nuits en mars 2024
Réponse de GM le 19 mars 2024
Dear Dao,We truly appreciate your feedback and sincerely apologize for the inconveniences experienced during your stay. Our team is committed to providing a comfortable and clean environment for all our guests. We will certainly look into this matter and take necessary actions. We also regret any misunderstanding regarding the check-out time. We hope to have another opportunity to serve you better in the future.Warm regards,Hotel Management

8/10 Bien

Crystal

Séjour de 1 nuit en mars 2024
Réponse de Customer Care Team le 20 mars 2024
Dear Crystal, thanks for your positive and generous rating. We feel glad to know that your time with us was great, and we look forward to hosting you soon! Best Regards,Customer Care Team

4/10 Médiocre

Pamela

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2024
Réponse de Customer Care Team le 18 mars 2024
Dear Guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

8/10 Bien

Eduardo

Séjour de 1 nuit en mars 2024
Réponse de GM le 18 mars 2024
Dear Eduardo, Thank you for taking the time to rate your stay at our hotel. We're glad to see you had a positive experience. We always strive to ensure our guests have a memorable visit and your feedback is valuable to us. Should you wish to share more about your stay, we'd be delighted to hear from you. We look forward to welcoming you back soon. Warm regards,Hotel Management

4/10 Médiocre

Hillary

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de GM le 18 mars 2024
Dear Hillary,Thank you for your rating. We're sorry to see that your experience didn't meet expectations. We value all guest feedback and we'd appreciate the opportunity to learn more about your stay to improve our services. We hope to have the chance to serve you better in the future.Warm regards,Hotel Management

10/10 Excellent

Alejandro, Heredia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Excellent
Séjour de 3 nuits en mars 2024
Réponse de GM le 11 mars 2024
Dear Alejandro,Thank you for your fantastic 5-star review! We are thrilled to hear that you had an excellent experience at our hotel. Your support and feedback inspire us to provide the best service to our guests. We hope to welcome you back soon for another great stay!Warm regards,Hotel Management

10/10 Excellent

Traviss

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great place
Séjour de 1 nuit en mars 2024
Réponse de GM le 10 mars 2024
Dear Traviss,We're thrilled to hear you found our hotel to be a great place! It's heartening to know that we were able to provide a rewarding experience during your stay with us. We continually strive to exceed our guests' expectations and your feedback is an invaluable part of that process. Thank you for your kind words and we look forward to welcoming you back in the future.Warm regards,Hotel Management

8/10 Bien

Karthikeyan

Les points forts : Propreté et personnel et service
Séjour de 3 nuits en février 2024
Réponse de Customer Care Team le 8 mars 2024
Dear Guest,Many thanks for your positive rating – we are delighted that you enjoyed your time at our property so much. We hope to host you again successfully in the near future.Best Regards,Customer Care Team

10/10 Excellent

Ryuichi

Voyage en couple
Les points forts : Propreté
N/a
Séjour de 1 nuit en mars 2024
Réponse de GM le 8 mars 2024
Dear Ryuichi,Thank you for taking time to rate us with a 5-star review. We're thrilled to see that you enjoyed your stay with us, even if you left no comments. We always strive to ensure our guests have a memorable experience and your rating tells us we're on the right track. We look forward to welcoming you back soon!

8/10 Bien

pi

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de Customer Care Team le 29 févr. 2024
Dear guest, thank you for your generosity with the rating. We are glad that you had an enjoyable occasion with us, and we look forward to having you back with us again. Best Regards,Customer Care Team

10/10 Excellent

scott

Séjour de 1 nuit en février 2024
Réponse de Customer Care Team le 20 mars 2024
Dear Guest,Many thanks for your positive rating – we are delighted that you enjoyed your time at our property so much. We hope to host you again successfully in the near future.Best Regards,Customer Care Team

6/10 Satisfaisant

Sarah

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Good enough if you have no where else to stay.
This hotel is sub par at best. Tucked up next to the 5 freeway, this is the kind of hotel that good for a quick stop late at night before you continue on your travels. Most of the hotel is an old converted silo barn, made out of solid concrete. “Murder Castle” “creepy” and “prison” are all used to describe this part of the hotel in other reviews and we agree. We explored that part of the hotel when we visited the fitness center and we couldn’t wait to get out of there. NO WHERE on the site is this building shown or mentioned so I was quite surprised when I Google Earth-ed the property, saw it, and did some digging. (From now on I will Google Earth the hotel BEFORE booking.) We actually stayed in the newer building, which is more of a Motel-vibe. While these rooms are better lit and have actual paint on the walls, that’s where the improvements end. There were several rips in our carpet as well as paint chipped off the walls. While the bathroom was mostly clean, it still felt dingy. The toilet handle needed to be held to flush properly, the shower head leaked, the sink was barely attached, and there was peeling paint and scratches all over. On top of all this, they didn’t have any extra pillows to bring us, despite it still being early evening. Thankfully we were only staying one night so we toughed it out.
Séjour de 1 nuit en février 2024
Réponse de GM le 26 févr. 2024
Dear Sarah,Thank you for your candid feedback. We're truly sorry that your stay didn't meet your expectations. Your comments about our facilities are concerning and we appreciate your honesty. We're committed to continuous improvement and your insights will be shared with our team to help us enhance our guests' experiences. We hope for another opportunity to provide you with the excellent service we strive for.Warm regards,Hotel Management