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Avis sur Motel 6 Indio, CA - Palm Springs

2 out of 5
Motel 6 Indio, CA - Palm Springs
82195 Indio Boulevard, Indio, CA

Avis

6,4
Note des voyageurs de 10 (Excellent), d’après 277 avis sur 1005." "
Note des voyageurs de 8 (Bien), d’après 198 avis sur 1005." "
Note des voyageurs de 6 (Satisfaisant), d’après 183 avis sur 1005." "
Note des voyageurs de 4 (Médiocre), d’après 124 avis sur 1005." "
Note des voyageurs de 2 (Horrible), d’après 223 avis sur 1005." "

6,8/10

Propreté

7,4/10

Personnel et service

6,0/10

Équipements

6,4/10

Infrastructures et conditions de l’hébergement

6,8/10

Écoresponsabilité

Avis

10/10 Excellent

Valère

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Accueil rapide, gens gentils
Séjour de 3 nuits en avril 2022
Réponse de Brand Experience Team le 8 août 2022
Hola Valère, Gracias por reconocer el gran servicio brindado por nuestro personal. ¡Esperamos verte pronto, Safe Travels! Lilith #equipo6

10/10 Excellent

Amy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Convenient and clean.
Séjour de 2 nuits en mai 2024

10/10 Excellent

Jorge

Les points forts : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024

2/10 Horrible

Hassine

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
An unclean place, far from facilities, with many homeless people, is unsafe
Séjour de 1 nuit en mai 2024

4/10 Médiocre

Estela

Les points faibles : Propreté et personnel et service
Séjour de 2 nuits en mai 2024

10/10 Excellent

Eduardo

Séjour de 1 nuit en mai 2024
Réponse de Brand Experience Team le 23 mai 2024
Hi Eduardo,Thank you for the excellent rating!! Maz K.#Team6

8/10 Bien

Chelsea

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Train runs all night long but overall pretty clean & safe for the price you’re paying.
Séjour de 3 nuits en avril 2024
Réponse de Brand Experience Team le 21 mai 2024
Hi Chelsea, We are glad you had a great experience and appreciate your feedback! We look forward to providing your future lodging needs. Maz K.#Team6

2/10 Horrible

Alejandro

Voyage en famille avec de jeunes enfants
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mai 2024
Réponse de Brand Experience Team le 23 mai 2024
Hi Alejandro,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. Please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

2/10 Horrible

Colin

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Sheets were dirty and trains kept us up all night!
Séjour de 1 nuit en avril 2024
Réponse de Nancy Y. le 15 mai 2024
Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Nancy Y.#Team6

8/10 Bien

Youngwoong

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Just stay is ok
Séjour de 1 nuit en mai 2024
Réponse de Nancy Y. le 15 mai 2024
Thank you for positively rating your stay!!Nancy Y.#Team6

2/10 Horrible

Charles

Voyage en groupe
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Never received my refund when I cancelled since they did not have any hot water
Séjour de 1 nuit en avril 2024
Réponse de Brand Experience Team le 7 mai 2024
Hi Charles,We're sorry to hear that we fell short of your expectations during your recent stay. We apologize for any aggravation you had and appreciate you sharing your experience with us. We hope you’ll give us another chance in the future to make it a great stay for you.Maz K.#Team6

6/10 Satisfaisant

Phyllis

Séjour de 2 nuits en avril 2024

10/10 Excellent

Taylor

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean
Séjour de 4 nuits en avril 2024
Réponse de Brand Experience Team le 7 mai 2024
Hi Taylor,Thank you for the perfect rating!! Maz K.#Team6

8/10 Bien

Cesar

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Esta bien por el precio.
Séjour de 1 nuit en avril 2024
Réponse de Brand Experience Team le 7 mai 2024
Hola Cesar,¡Gracias por la increíble calificación! Maz K.#Team6

10/10 Excellent

Yvette

Voyage en groupe
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Les points faibles : Propreté
Everything was good until we found a roach crawling in our room.
Séjour de 3 nuits en avril 2024
Réponse de Brand Experience Team le 7 mai 2024
Hi Yvette, Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Maz K.#Team6

2/10 Horrible

Michele

Voyage d’affaires
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This property was absolutely disgusting had cockroaches coming from the ceiling and from behind the toilet.There was no hot water no heater or A/C when asked to move rooms they said none available but on here they had 3 rooms left! Oh and no blankets no pillow but 1 towels and blankets they never had them to gives what we needed.Worse experience
Séjour de 4 nuits en avril 2024
Réponse de Brand Experience Team le 7 mai 2024
Hi Michele,Thank you for providing feedback. Your experience is important to us, and we appreciate you bringing your concerns to our attention. It sounds like your stay might not have been as comfortable as you anticipated. We apologize for any inconvenience and we hope we have opportunity to improve your experience with us. Maz K.#Team6

6/10 Satisfaisant

Taylor

Séjour de 2 nuits en avril 2024

2/10 Horrible

Peter

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I have never been treated so disrespectfully by the office management. I was there to attend Coachella and booked through Expedia. Unfortunately most of the options were already booked. Nevertheless, I expected better service. We were given a room close to the office. After the first day of Coachella, we returned to the motel surrounded by police. Apparently one of the guests had stolen merchandise and the officers needed to break down the door at the room next to ours to try to apprehend the criminals. Unfortunately our room key did not work and I had to retreave a replacement key as all the drama unfolded around us. Aside from that incident, since the property is next to train tracks, it was extremely challenging to sleep through the night. To make matters even worse, the motel charged me twice (on my credit card) at a rate of $697/night for a single bed room. I told the office manager that Expedia had quoted and confirmed the total cost at $848 total for all 3 nights. She responded that she arbitrarily decided to raise the room rate higher than Expedia’s contracted rate and this was permissible at her discretion, given the high demand. I contacted Expedia and they said she was not permitted to do that and I would have to challenge the charges with my credit card company. I was shocked at this kind of clearly fraudulent and illegal activity. Each time I called the motel 6 office and asked for the manager, she would not come to the phone for at least 15-20
Séjour de 3 nuits en avril 2024
Réponse de Brand Experience Team le 7 mai 2024
Hi Peter,Thank you for providing your feedback. Your experience is not our standard of service. We appreciate you bringing this to our attention and would like to discuss your experience further. Please use the Contact Us feature on our website to connect with us.Maz K.#Team6

2/10 Horrible

Michael

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
There was no light in the bathroom the shower door didn't close the tv didn't work. Definitely won't stay here again.
Séjour de 1 nuit en avril 2024
Réponse de Brand Experience Team le 7 mai 2024
Hi Michael,Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.Maz K.#Team6

8/10 Bien

Sony

Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 3 nuits en avril 2024
Réponse de Nancy Y. le 10 mai 2024
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

10/10 Excellent

Tommie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Nancy Y. le 10 mai 2024
Thank you for the perfect rating!!Nancy Y.#Team6

2/10 Horrible

Daniel

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Worse motel 6 I have seeing and stay at I would like a refund. The room was very old and the main door was slightly side so we had an air flow. The restroom was very dirty and the floor as well. Wouldn’t recommend or return it overall.
Séjour de 1 nuit en avril 2024
Réponse de Brand Experience Team le 7 mai 2024
Hi Daniel,Thank you for providing feedback. Your experience is important to us, and we appreciate you bringing your concerns to our attention. It sounds like your stay might not have been as comfortable as you anticipated. We apologize for any inconvenience and we hope we have opportunity to improve your experience with us. Maz K.#Team6

4/10 Médiocre

GERMANI

Voyage d’affaires
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
They had hot water and charged me $144. Upon check in should’ve mentioned it to customers. I found out after running the water, seen it wasn’t getting hot. I was told I’ll be given a discount never did. The hot water came on the next morning at 6am. I checked out at 7am
Séjour de 1 nuit en avril 2024
Réponse de Brand Experience Team le 7 mai 2024
Hi Traveler,On our behalf, we would like to apologize for the inconvenience you incurred while being our guest. We are committed to guest satisfaction and appreciate you taking time to review your experience. Thank you for bringing this to our attention.Maz K.#Team6

6/10 Satisfaisant

Oscar

Les points forts : Équipements
Noe gustó porque el colchón estaba muy aguado no Hera .muy cómodo
Séjour de 1 nuit en avril 2024
Réponse de Brand Experience Team le 7 mai 2024
Hola Oscar,Gracias por tomarse el tiempo de revisar su reciente estadía con nosotros. Nos gustaría disculparnos por cualquier inconveniente que haya experimentado como huésped. Por favor, danos la oportunidad de mejorar tu experiencia en tus futuras reservas.Maz K.#Team6

10/10 Excellent

Ryan

Séjour de 4 nuits en avril 2024

2/10 Horrible

Zachary

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Stolen phone, phone chargers 3x. Rude staff, uncomfortable location . Shower leaked al over bathroom. Requesting money back
Séjour de 1 nuit en avril 2024
Réponse de Managment le 20 avr. 2024
Good afternoon Zachary. we apologize for your experience with us at Motel 6. we are working profusely to resolve your issue. we hope you can give us another try to reconciliate your stay.

6/10 Satisfaisant

Veronica

Voyage en famille
Les points forts : Personnel et service
Laundry facility i did like but it had a closing time
Séjour de 1 nuit en avril 2024
Réponse de Brand Experience Team le 1 mai 2024
Hi Veronica, Thanks for your feedback! Providing a top-notch guest experience is always our goal, and we’re committed to improving.We hope to see you back soon!Natalie #Team6

10/10 Excellent

George

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Brand Experience Team le 26 avr. 2024
Hi George,Thank you for the perfect rating!Lilith#Team6

8/10 Bien

praiwarin

All good
Séjour de 3 nuits en avril 2024
Réponse de Brand Experience Team le 24 avr. 2024
Hi Traveler,Thank you for positively rating your stay!!Maz K.#Team6

6/10 Satisfaisant

Aurora

Séjour de 1 nuit en avril 2024

6/10 Satisfaisant

Juanita

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hotel is on a main highway and it is so loud!! I think a train also passes right in front and makes the room shake!! The bathroom was a bit dirty it had an old contact lense stuck to the wall from the previous guests and the sink bowl was dirty as well.
Séjour de 2 nuits en avril 2024
Réponse de Brand Experience Team le 24 avr. 2024
Hi Juanita,Thanks for your review, we really appreciate the support. Maz K.#Team6

10/10 Excellent

Jennifer S

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
PROPERTY MANAGEMENT WAS SO ACCOMMODATING AND NICE LOVE THERE CUSTOMER SERVICE
Séjour de 1 nuit en avril 2024
Réponse de Brand Experience Team le 24 avr. 2024
Hi Jennifer S,Five stars?! Thanks for your review, we really appreciate the support. We hope to see you again real soon.Maz K.#Team6

4/10 Médiocre

Pamela

Voyage avec des animaux de compagnie
Les points forts : Équipements
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The door of the room was partially open on the bottom because of warping i guess, when I arrived my room was dirty bed was a mess so the too they reserved for me had never be cleaned from the last stay so they gave me a different room. No heater in my room, I was cold most time there.
Séjour de 8 nuits en mars 2024
Réponse de Brand Experience Team le 24 avr. 2024
Hi Pamela,Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Maz K.#Team6

4/10 Médiocre

Rebecca

Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Initially I had trouble opening the room door. I eventually got in and dropped off my bags. I went to dinner and when I returned could not get back in. I went to the front desk and the woman told me to go back and try pulling up on the handle. I did this and still could not get in so I returned to the front desk. This time the employee walked me to the room to help. She was not able to get in either so she broke-in through the window. I told her I felt unsafe because of how easy it was to break-in. She locked and screwed-down the window for me. I learned that they had previous problems with that door. They should have fixed it before renting out the room. The woman should have helped me the first time I went to the front desk. I am a 63 year-old-woman, carrying packages, who had to walk up the stairs, down the stairs, up the stairs, down the stairs and back up again to get into the room. The room was inexpensive. You get what you pay for.
Séjour de 1 nuit en avril 2024
Réponse de Nancy Y. le 17 avr. 2024
We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback. Nancy Y.#Team6

10/10 Excellent

Tommie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The staff is professional
Séjour de 1 nuit en mars 2024
Réponse de Nancy Y. le 17 avr. 2024
Thank you for taking time to share your review with us. We're happy to hear the stay was great and appreciate you recognizing the great service provided by our staff. We hope to see you soon, Safe Travels! Nancy Y.#Team6

6/10 Satisfaisant

Luis

Les points forts : Infrastructures et conditions de l’hébergement
No breakfast available
Séjour de 1 nuit en avril 2024
Réponse de Nancy Y. le 17 avr. 2024
Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.Nancy Y.#Team6

10/10 Excellent

Glenn, Salem

Séjour de 1 nuit en mars 2024

8/10 Bien

OMAR

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Équipements
N.A
Séjour de 1 nuit en mars 2024
Réponse de Brand Experience Team le 12 avr. 2024
Hi Omar,Thank you for positively rating your stay!Lilith#Team6

10/10 Excellent

Norma

Voyage en famille
Muy Bien!!!
Séjour de 1 nuit en mars 2024
Réponse de Brand Experience Team le 12 avr. 2024
Hola Norma,¡Gracias por la calificación perfecta!Lilith#Equipo6

2/10 Horrible

Cecilia

Séjour de 1 nuit en mars 2024
Réponse de Brand Experience Team le 26 avr. 2024
Hi Cecilia,We apologize that your recent stay wasn’t a great one. We hope you’ll give us another chance in the future.Lilith#Team6

2/10 Horrible

Rodd

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Check in time was 3:00. I arrived at 5:30 and was told my reserved room was not ready but i could be assigned s different room. That room was not clean, smelled like cigarettes and the door looked like it had recently been broken into. When i told the clerk the room was unacceptable, she told me to come back in an hour for a different room. After I returned 15 minutes later and asked for a refund, i was told they had a room for me. The room, while clean had no hot water at the sink or shower. Tenant next door had a barking dog and the neighborhood was noisy and felt unsavory.
Séjour de 1 nuit en mars 2024
Réponse de Managment le 24 mars 2024
Thank you for taking time out of your busy schedule to give us a review, we do apologize for the inconvenience and the experience you had with us. We are going to look into the situation.

6/10 Satisfaisant

Zandra

Voyage en couple
Les points forts : Propreté et personnel et service
Room was clean, but it’s not in a great neighborhood.
Séjour de 1 nuit en mars 2024
Réponse de Managment le 24 mars 2024
Thank you for taking time out of your busy schedule to give us a feedback, we apologize for the inconvenience.

8/10 Bien

Michael

Voyage d’affaires
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Property was not clean
Séjour de 3 nuits en mars 2024
Réponse de Managment le 24 mars 2024
Thank you for taking time out of your busy schedule to give feedback we apologize for the inconvenience. we will look into the matter.

4/10 Médiocre

Srinivas

Les points faibles : Infrastructures et conditions de l’hébergement
Got a smoking room when I requested non-smoking on my reservation
Séjour de 1 nuit en mars 2024
Réponse de Managment le 24 mars 2024
Thank you for taking time out of your busy schedule to on giving us feedback, we apologize for the inconvenience.

2/10 Horrible

Margie

Voyage en famille
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
There’s a lot of cockroaches , the floor is dirty , sticky
Séjour de 1 nuit en mars 2024
Réponse de Managment le 24 mars 2024
Thank you for taking time out of your busy schedule to give us a review, we apologize for the inconvenience, we will look into this matter.

2/10 Horrible

Jorge

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Managment le 24 mars 2024
Thank you for taking time out of your busy schedule to giving us a review. we apologize for the inconvenience..

8/10 Bien

Sue

It was clean
Séjour de 1 nuit en mars 2024
Réponse de Managment le 24 mars 2024
Thank you for taking time out of your busy schedule to give us a review, we appreciate your business and hope to see you again.

4/10 Médiocre

Mitchell

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2024
Réponse de Managment le 24 mars 2024
Thank you for taking time out of your busy schedule to giving us a review, we apologize for the inconvenience.

6/10 Satisfaisant

cynthia

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté et équipements
It was a cheap place to stay. It had very old towels and linen. Train noise woke my husband
Séjour de 2 nuits en mars 2024
Réponse de Nancy Y. le 19 mars 2024
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

6/10 Satisfaisant

Loman

Voyage en famille
Les points forts : Propreté
Checking in was through a bulletproof window which immediately made me feel unsafe in the area. The door locks apparently have issues with sticking and there is a specific way that they had to be opened. This was not passed on to me during check in. The heater didn’t work. There was only freezing cold air blowing into the room. The thermostat didn’t work either. The temperature of the air never changed. We turned everything off and luckily were satisfied with the ambient temperature in the room.
Séjour de 1 nuit en mars 2024
Réponse de Nancy Y. le 19 mars 2024
Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Nancy Y.#Team6