Chambre Standard, 2 grands lits, non-fumeurs | Chambres insonorisées, Wi-Fi gratuit
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Avis sur Sleep Inn

2.5 out of 5
Sleep Inn
2311 N Shadeland Ave, Indianapolis, IN

Avis

8,4

Très bien

Note des voyageurs de 10 (Excellent), d’après 378 avis sur 736." "
Note des voyageurs de 8 (Bien), d’après 209 avis sur 736." "
Note des voyageurs de 6 (Satisfaisant), d’après 59 avis sur 736." "
Note des voyageurs de 4 (Médiocre), d’après 40 avis sur 736." "
Note des voyageurs de 2 (Horrible), d’après 50 avis sur 736." "

8,6/10

Propreté

8,4/10

Personnel et service

8,0/10

Équipements

8,4/10

Infrastructures et conditions de l’hébergement

8,2/10

Écoresponsabilité

Avis

8/10 Bien

Denis, Thetford Mines

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Belle hôtel propre mais secteur de localisation un peu inquiétant si vous connaissez pas la ville
Séjour de 1 nuit en décembre 2023
Réponse de Manager le 30 déc. 2023
Hello Denis,Nous sommes ravis d'apprendre que vous avez apprécié la propreté de notre hôtel. Nous comprenons que notre emplacement puisse sembler inquiétant si vous n'êtes pas familier avec la ville. Cependant, nous tenons à souligner que la sécurité de nos clients est notre priorité absolue et nous travaillons en étroite collaboration avec les autorités locales pour assurer un environnement sécurisé. Nous vous encourageons à vous renseigner sur les attractions voisines et les transports en commun pour faciliter vos déplacements. Nous espérons néanmoins que vous avez passé un agréable séjour chez nous.

10/10 Excellent

Agnès

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très bien
Bon séjour Literie confortable, chambre propre
Séjour de 1 nuit en juillet 2023
Réponse de Guest Relation Management le 25 juil. 2023
Hi Agnes,Thank you for your positive feedback! We're delighted to hear that you had a good stay with us and that you found the bed comfortable and the room clean. Providing a comfortable and clean environment is one of our top priorities, and it's rewarding to know that we met your expectations in these aspects. Thank you for choosing our hotel, and we look forward to welcoming you back for another wonderful stay!

10/10 Excellent

Stefan

Voyage en famille
Perfect for a stop on the road to California. Close enough to city centre to allow a visit. Nice breakfast options
Séjour de 1 nuit en juillet 2023
Réponse de Guest Relation Management le 19 juil. 2023
Hi Stefan,Thank you for your feedback regarding your recent stay at our hotel. Our hotel's convenient location near the city center is one of our greatest advantages, and we're thrilled that it allowed you to easily visit the city's attractions and amenities. Moreover, we take great pride in providing a delicious breakfast experience for our guests, and we're pleased that you enjoyed the variety of options we offered. We look forward to the pleasure of welcoming you back for another enjoyable stay in the future.

10/10 Excellent

Melissa

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The lady helping everyone at breakfast was excellent. She was so cheerful and helpful!
Séjour de 1 nuit en mai 2024
Réponse de Guest Relation Management le 22 mai 2024
Hi Melissa,It's wonderful to hear that you had such a positive experience with our breakfast attendant! Providing excellent service with a cheerful attitude is something we strive for, and we're thrilled that she made your breakfast experience enjoyable. We'll be sure to pass along your compliments to her. Once again, we appreciate you choosing to stay at Sleep Inn Indianapolis East and hope to have the chance to welcome you back in the future.

10/10 Excellent

Jeff

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I thought it was very clean.
Séjour de 2 nuits en mai 2024
Réponse de Guest Relation Management le 21 mai 2024
Hi Jeff,Thank you for your feedback regarding your recent stay at Sleep Inn Indianapolis East. We're glad to hear that you found our hotel very clean during your stay. Maintaining a clean environment is a top priority for us, and we're delighted that we met your expectations in this regard. We appreciate your feedback and hope to have the opportunity to welcome you back for another comfortable stay in the future!

6/10 Satisfaisant

NANCY

Voyage en famille
Les points forts : Propreté
Les points faibles : Personnel et service et équipements
Area run down. No one was attending the desk. I had to go looking for hotel staff
Séjour de 1 nuit en mai 2024
Réponse de Guest Relation Management le 21 mai 2024
Hi Nancy,Providing a safe and welcoming environment for our guests is important to us, and we regret falling short of your expectations in this regard. Your feedback is valuable, and we'll address these issues with our team to ensure that we maintain a high level of service and attentiveness to our guests' needs. We appreciate your understanding and hope to have the opportunity to welcome you back for a much-improved stay in the future.

4/10 Médiocre

Hugo

Voyage d’affaires
Les points forts : Infrastructures et conditions de l’hébergement
Les points faibles : Propreté
My room was only cleaned 2 times in my 6 day stay… the bed was never made in all those days.
Séjour de 5 nuits en mai 2024
Réponse de Guest Relation Management le 21 mai 2024
Hi Hugo,Providing a clean and comfortable environment is essential to us, and we regret falling short of your expectations in this regard. Your feedback is valuable, and we'll address this issue with our housekeeping team to ensure that our cleaning standards are consistently met in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for a much-improved experience in the future.

6/10 Satisfaisant

EKATSYERINA

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Séjour de 1 nuit en mai 2024
Réponse de Guest Relation Management le 21 mai 2024
Hi Ekatsyerina,Thank you for taking the time to provide feedback on your stay with us. We are pleased to hear that you enjoyed the majority of your stay; however, we would appreciate your feedback and suggestions for improvement for your next visit. Your feedback will assist us in identifying our strengths and weaknesses. Once again, we appreciate you choosing to stay at Sleep Inn Indianapolis East and hope to have the chance to welcome you back in the future.

10/10 Excellent

Ethan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Our stay here was great! The hotel and rooms were clean and staff was friendly!
Séjour de 2 nuits en mai 2024
Réponse de Guest Relation Management le 21 mai 2024
Hi Ethan,We're thrilled to hear that you had a great stay at Sleep Inn Indianapolis East! Providing clean accommodations and friendly service is our top priority, and we're delighted that we met your expectations in these areas. We appreciate your kind words and hope to have the opportunity to welcome you back for another fantastic stay in the future!

8/10 Bien

DANIELLE

Voyage en famille
Run down
Séjour de 1 nuit en mai 2024
Réponse de Manager le 21 mai 2024
Hello DANIELLE, We appreciate your feedback and regret to learn that your experience did not meet expectations. Our team continually works to address any areas needing improvements. Your comments are valuable to us for enhancing our services.

6/10 Satisfaisant

Tequella Candice

Voyage en famille avec de jeunes enfants
Les points faibles : Personnel et service
The only reason that I booked the hotel is because it was supposed to have an indoor pool. the pool was closed permanently. the hall coming off the elevator to the room smelled bad. housekeeping was nice. The front desk people really didn't really want to talk but was clear on the price. lol. The rooms were okay, but they needed better updated televisions. we could only watch a couple of channels. breakfast was nice downstairs. I take it that's why it's called the Sleep In.
Séjour de 3 nuits en mai 2024
Réponse de Manager le 21 mai 2024
Hello Tequella Candice, We appreciate your feedback regarding your recent stay. We regret to hear about the inconvenience with the pool closure and the hallway smell, but we are pleased to know you found our housekeeping team friendly and enjoyed the breakfast. Your comments about the room amenities and front desk service have been duly noted for internal review. Should you have any further concerns, please do not hesitate to reach out to management for assistance.

10/10 Excellent

Randy

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very nice motel for the price
Séjour de 1 nuit en mai 2024
Réponse de Guest Relation Management le 16 mai 2024
Hi Randy,Thank you for your feedback! We're thrilled to hear that you found our hotel to be very nice for the price. Providing excellent value to our guests is important to us, and we're delighted that you had a positive experience during your stay. Once again, we appreciate you choosing to stay at Sleep Inn Indianapolis East and hope to have the chance to welcome you back in the future.

10/10 Excellent

Christopher

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Guest Relation Management le 16 mai 2024
Hi Christopher,Thank you for taking the time to leave us a 5-star rating! We are delighted to hear that you had an exceptional experience during your stay at Sleep Inn Indianapolis East. It's our priority to provide top-notch service and create memorable moments for our guests, and we're thrilled to know we succeeded in doing so for you. We look forward to the opportunity of hosting you again in the future and providing you with another outstanding experience.

10/10 Excellent

Sandra

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Clean and courteous syaff
Séjour de 1 nuit en mai 2024
Réponse de Guest Relation Management le 13 mai 2024
Hi Sandra,Thank you for your kind feedback! We're thrilled to hear that you found our staff to be courteous and our hotel clean during your stay. Providing exceptional service is our top priority, and we appreciate you taking the time to recognize our efforts. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.

10/10 Excellent

Joel

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Easy access of the freeway. Rooms arw comfortable and tidy. Good value for the money.
Séjour de 1 nuit en mai 2024
Réponse de Guest Relation Management le 10 mai 2024
Hi Joel,Thank you for your feedback about your recent stay with us. We're delighted to hear that you found our hotel to have easy access to the freeway and that the rooms were comfortable and tidy. Ensuring a comfortable and convenient experience for our guests is important to us, and we're pleased that you found our accommodations to be of good value. Once again, we appreciate you choosing to stay at Sleep Inn Indianapolis East and hope to have the chance to welcome you back in the future.

10/10 Excellent

Misti

Voyage en couple
The staff is friendly room is clean and very nice!
Séjour de 1 nuit en mai 2024
Réponse de Guest Relation Management le 9 mai 2024
Hi Misti,Thank you for sharing your positive feedback about your recent stay with us. We're thrilled to hear that you had a great experience with our friendly staff and that you found your room to be clean and very nice. Providing exceptional service and accommodations is our priority, and we're delighted that we met your expectations during your stay. Once again, we appreciate you choosing to stay at Sleep Inn Indianapolis East and hope to have the chance to welcome you back in the future.

8/10 Bien

tarek

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
The lady who was serving breakfast was very nice and fruendky. She made waffle for me. Room smells too much of a bleach.
Séjour de 1 nuit en mai 2024
Réponse de Guest Relation Management le 9 mai 2024
Hi Tarek,Thank you for sharing your feedback about your recent stay with us. We're delighted to hear that you had a positive experience with our breakfast service and that the staff member assisting you was friendly and accommodating. We have taken note of your concern, and we will address this with our housekeeping team to ensure a more pleasant environment for our guests. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.

2/10 Horrible

Kayla

Les points faibles : Personnel et service
Séjour de 2 nuits en mai 2024
Réponse de Guest Relation Management le 9 mai 2024
Hi Kayla,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We deeply value our guests' opinions, as they help us identify areas where we can improve our services. If you could provide us with more specific details about your concerns, we would greatly appreciate it. Your feedback will be instrumental in helping us address the issues you encountered and prevent similar situations from occurring in the future. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.

10/10 Excellent

David

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
A hidden gem. Awesome staff, breakfast, bed, room, on and on. Great place to spend a night or few.
Séjour de 1 nuit en mai 2024
Réponse de Guest Relation Management le 8 mai 2024
Hi David,Thank you for your feedback regarding your recent stay at Sleep Inn Indianapolis East. We are thrilled to hear that you had such a fantastic experience during your stay with us. Providing exceptional service and accommodations is our priority, and we're delighted that our staff, breakfast offerings, comfortable beds, and overall room exceeded your expectations. It was a pleasure having you as our guest, and we look forward to welcoming you back for another enjoyable stay!

10/10 Excellent

Paul

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mai 2024
Réponse de Guest Relation Management le 7 mai 2024
Hi Paul,Thank you for taking the time to leave us a 5-star rating! We are delighted to hear that you had an exceptional experience during your stay at our hotel. It's our priority to provide top-notch service and create memorable moments for our guests, and we're thrilled to know we succeeded in doing so for you. We look forward to the opportunity of hosting you again in the future and providing you with another outstanding experience.

2/10 Horrible

Rj

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Got charged double. Guy up front just said “put card in “ ignoring me and just treating me like them YouTube Indian scammers…. Tv wasn’t working. Gave me 40$ refund, that somehow charged my card 40$ and he said it takes 3-4 business days with debits cards. Doesn’t make sense at all.
Séjour de 1 nuit en mai 2024
Réponse de Manager le 7 mai 2024
Hello Rj, We are sorry for any inconvenience you experienced during your stay with us. We recommend reaching out directly to management for further assistance with any concerns regarding your charges and refunds. Your feedback is valuable, and we appreciate you bringing these matters to our attention so we can continually improve our services.

8/10 Bien

Jennie

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Nice and clean!
Séjour de 1 nuit en mai 2024
Réponse de Manager le 7 mai 2024
Hello Jennie,Thank you for taking the time to share your feedback with us. We are glad to hear that you found our hotel nice and clean during your stay. Your satisfaction is important to us, and we appreciate your kind words. If you have any further comments or suggestions, please feel free to contact our management team directly.

2/10 Horrible

Jonathan

Voyage d’affaires
AC was NOT working
Séjour de 1 nuit en avril 2024
Réponse de Manager le 7 mai 2024
Hello Jonathan, We regret to learn about the inconvenience experienced with the AC. Your feedback is valuable and will be shared with the team for improvement. Thank you for bringing this to our attention.

8/10 Bien

Han-Heng

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was a fair price for a peaceful night. However, the soaps provided were not easy to use, as they were too oily.
Séjour de 1 nuit en mai 2024
Réponse de Manager le 4 mai 2024
Hello Han-Heng,We value your feedback regarding your stay with us. We appreciate knowing your thoughts on the provided soaps to improve our guests' experiences. Your input helps us enhance our services for future visitors.

8/10 Bien

rachel

Voyage en groupe
Les points forts : Propreté et personnel et service
Wasn’t bad
Séjour de 1 nuit en mai 2024
Réponse de Guest Relation Management le 3 mai 2024
Hi Rachel,We're glad to hear that your stay with us was satisfactory overall. Your feedback is important to us, and we appreciate you sharing your experience. Once again, we appreciate you choosing to stay at Sleep Inn Indianapolis East and hope to have the chance to welcome you back in the future.

4/10 Médiocre

Matthew

Les points faibles : Personnel et service
Séjour de 2 nuits en avril 2024
Réponse de Manager le 4 mai 2024
Hello Matthew,We appreciate you choosing our hotel for your stay. Please do not hesitate to contact us directly with any further feedback you may have so we can ensure a better experience next time.

10/10 Excellent

Gerald

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean, friendly, quiet.breakfast staff exceptional!
Séjour de 1 nuit en mai 2024
Réponse de Guest Relation Management le 3 mai 2024
Hi Gerald,We're delighted to hear that you had a positive experience during your stay at Sleep Inn Indianapolis East! We're especially glad to hear that our breakfast staff went above and beyond to make your experience exceptional. Providing excellent service and a comfortable atmosphere for our guests is important to us, and we're thrilled that we could meet your expectations. Thank you for choosing to stay with us, and we look forward to welcoming you back for another outstanding stay in the future!

10/10 Excellent

Paul, Huntington

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very satisfied.
Séjour de 1 nuit en mai 2024
Réponse de Guest Relation Management le 2 mai 2024
Hi Paul,We're thrilled to hear that you were very satisfied with your stay! Ensuring your comfort and satisfaction is our top priority, and we're delighted that we met your expectations. Thank you for choosing to stay at Sleep Inn Indianapolis East, and we look forward to welcoming you back for another enjoyable visit in the future!

10/10 Excellent

robert

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Guest Relation Management le 30 avr. 2024
Hi Robert,Thank you so much for awarding us a perfect rating! We are absolutely thrilled to hear that your experience was outstanding. Your satisfaction is our ultimate goal, and we are delighted to have met your expectations in every aspect. It was a pleasure having you as our guest, and we look forward to the opportunity to welcome you back for another flawless stay.

10/10 Excellent

Beth

Les points forts : Propreté
Séjour de 1 nuit en avril 2024
Réponse de Guest Relation Management le 30 avr. 2024
Hi Beth,Thank you for taking the time to leave us a 5-star rating! We are delighted to hear that you had an exceptional experience during your stay at Sleep Inn Indianapolis East. It's our priority to provide top-notch service and create memorable moments for our guests, and we're thrilled to know we succeeded in doing so for you. We look forward to the opportunity of hosting you again in the future and providing you with another outstanding experience.

10/10 Excellent

Amy

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff was helpful at the breakfast and nice for check-in/out.
Séjour de 1 nuit en avril 2024
Réponse de Guest Relation Management le 30 avr. 2024
Hi Amy,Thank you for sharing your feedback with us! We're delighted to hear that you had positive interactions with our staff during your stay. Providing friendly and helpful service is a priority for us, and we're glad that our team members at breakfast and during check-in/out made your experience enjoyable. Thank you for choosing Sleep Inn Indianapolis East, and we look forward to welcoming you back again soon!

4/10 Médiocre

Lakendra

Séjour de 1 nuit en avril 2024
Réponse de Manager le 19 mai 2024
Hello Lakendra,We're sorry to hear you didn't fully enjoy your stay with us. Your experience is valuable to us, so please reach out to us with any additional feedback you'd like to share. We hope to welcome you back soon for an improved experience.

6/10 Satisfaisant

Sophie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Guest Relation Management le 30 avr. 2024
HI Sophie,We greatly appreciate you sharing your thoughts about your recent stay with us. We're glad to know that most aspects of your stay were enjoyable. We value your input and welcome any suggestions you may have to enhance your future visits. Your feedback plays a crucial role in helping us understand both our strengths and areas for improvement. Once again, we appreciate you choosing to stay at Sleep Inn Indianapolis East and hope to have the chance to welcome you back in the future.

10/10 Excellent

William

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This interchange has many hotels, and like a lot of freeway interchange areas a lot of them are, to be kind, rough. This one stands out as a nice hotel in an area where there seems to be a race to the bottom due to the freeway. Visiting from the East you are likely to get a hotel in this area, this is my recommendation. The staff cares and works hard to take care of their guests.
Séjour de 1 nuit en mars 2024
Réponse de Manager le 28 avr. 2024
Hello William,Thank you for staying at our hotel and for sharing your positive feedback. We're delighted to hear that you found our property to be a standout in the area. Our team takes pride in providing exceptional service to all our guests, and it's rewarding to know that their efforts were appreciated. Should you return to the area, we hope to welcome you back for another pleasant stay.

10/10 Excellent

Tawfik

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It's location is vary convenient.
Séjour de 1 nuit en avril 2024
Réponse de Manager le 28 avr. 2024
Hello Tawfik,We are pleased to hear that you found our hotel's location convenient for your stay. Our team strives to provide a great experience for all our guests. Should you have any further feedback or questions, please do not hesitate to reach out to our management team. Thank you for choosing to stay with us.

4/10 Médiocre

Melanie

Voyage d’affaires
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
This hotel is not in the greatest area. The parking lot smelled like vomit and trash, the Bob Evans in front of it is abandoned, and my room had a lot of nicks and dings in the walls. One of the lamp shades looked like it had been thrown around the room. The sheets had some stains on them, and I was worried about the cleanliness of my room, but the common areas appeared to be clean. The hot water was also not hot some days.
Séjour de 3 nuits en avril 2024
Réponse de Guest Relation Management le 23 avr. 2024
Hi Melanie,Thank you for your feedback regarding your recent stay at our hotel. The issues you described are completely unacceptable and do not reflect the standards of our establishment. I assure you that we take your comments very seriously, and I will personally investigate the matter further to address the issues and ensure that appropriate measures are taken to prevent similar incidents in the future. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

6/10 Satisfaisant

richard

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Shabby, not clean, noisy poor service.
Séjour de 3 nuits en avril 2024
Réponse de Guest Relation Management le 22 avr. 2024
Hi Richard,Thank you for your feedback regarding your recent stay at our hotel. Your feedback regarding the cleanliness, noise levels, and service standards is deeply concerning, as it does not align with our commitment to providing exceptional guest experiences. Please know that we take your comments seriously and will address these issues with our team to make immediate improvements. Your comfort and satisfaction are paramount to us, and we regret that we fell short of your expectations on this occasion. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

6/10 Satisfaisant

Charles

Séjour de 1 nuit en avril 2024
Réponse de Guest Relation Management le 23 avr. 2024
Hi Charles,Thank you for taking the time to provide feedback on your stay with us. We are pleased to hear that you enjoyed the majority of your stay; however, we would appreciate your feedback and suggestions for improvement for your next visit. Your feedback will assist us in identifying our strengths and weaknesses. Once again, we appreciate you choosing to stay at Sleep Inn Indianapolis East and hope to have the chance to welcome you back in the future.

6/10 Satisfaisant

Jesse

Voyage en groupe, Voyage d’affaires
It worked for the night.
Séjour de 1 nuit en avril 2024
Réponse de Guest Relation Management le 22 avr. 2024
Hi Jesse,Thank you for your feedback regarding your recent stay at Sleep Inn Indianapolis East. We're pleased to hear that your recent stay worked out for the night. We value your input and strive to continuously enhance our services. We hope to have the opportunity to welcome you back for an even more enjoyable stay.

4/10 Médiocre

Tiffany

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en avril 2024
Réponse de Guest Relation Management le 22 avr. 2024
Hi Tiffany,Thank you so much for your recent stay at our hotel and for taking the time to provide us with your feedback. We take your feedback seriously, as it helps us identify areas of improvement and ensures that we maintain the high standards we strive for. We would greatly appreciate it if you could take a moment to share specific details about the issues you encountered during your stay. Your insights will enable us to address these matters promptly and effectively to prevent similar situations in the future. Whether it concerns room cleanliness, staff attitude, amenities, or any other aspect, your input is invaluable to us. Thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back soon.

8/10 Bien

Chris

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 4 nuits en avril 2024
Réponse de Guest Relation Management le 22 avr. 2024
Hi Chris,We greatly value your feedback, as it plays a vital role in our ongoing efforts to enhance our services. We genuinely appreciate you taking the time to share your rating of your stay with us. Your input motivates us to continuously improve and provide even better experiences for our guests. Once again, we appreciate you choosing to stay at Sleep Inn Indianapolis East and hope to have the chance to welcome you back in the future.

10/10 Excellent

Carly

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The property was very quiet and clean. Check in was fast and easy. Everything went smoothly. Enjoyed our stay!
Séjour de 1 nuit en avril 2024
Réponse de Manager le 20 avr. 2024
Hello Carly,We are delighted to hear that you enjoyed your stay with us and found the property to be quiet and clean. Our team works hard to ensure a smooth check-in process for all our guests. Thank you for sharing your positive experience, we hope to welcome you back soon!

10/10 Excellent

Randall Lee

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very good breakfast and staff was personable.
Séjour de 2 nuits en avril 2024
Réponse de Guest Relation Management le 19 avr. 2024
Hi Randall,Thank you for your positive feedback about our breakfast and staff! We're delighted to hear that you enjoyed our breakfast offerings and that our team provided personable service during your stay. Ensuring a great start to your day with a delicious breakfast and friendly interactions with our staff is important to us, and we're pleased that we made a positive impression. Once again, we appreciate you choosing to stay at Sleep Inn Indianapolis East and hope to have the chance to welcome you back in the future.

2/10 Horrible

Eric

Voyage d’affaires
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Many aspects of my stay were extremely frustrating and disappointing. No one was there to check me in. I rang the bell twice, no one came. I called their front desk, no one answered or came. As I was calling a second time, someone came. I should not have to call the front desk twice to check in. At check out, it was 4:40am and my Uber was arriving at 4:50am. Breakfast in the lobby was ready and set, I went there and the employee running it said “breakfast only at 5.” I said “my Uber will be here at 4:50” and she said nothing. I thought that meant I couldn’t grab an omelette or coffee or make toast, so I grabbed a tiny packaged muffin that was on the open tray by the fruits and made my way to the door. The employee then very loudly said as I walked out “breakfast starts at 5, you need to learn how to listen.” Extremely rude and unnecessary over a stale muffin the size of a sticky note I took 10 min early. I felt very unwelcome and as if I was a burden to this hotel.
Séjour de 2 nuits en avril 2024
Réponse de Guest Relation Management le 18 avr. 2024
Hi Eric,Thank you for your feedback regarding your recent stay at our hotel. The issues you described are completely unacceptable and do not reflect the standards of our establishment. I assure you that we take your comments very seriously, and I will personally investigate the matter further to address the issues and ensure that appropriate measures are taken to prevent similar incidents in the future. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

6/10 Satisfaisant

Jessica

Voyage en famille avec de jeunes enfants
Les points faibles : Équipements
Pool didn’t work even tho on site it said it was open but it’s permanently closed
Séjour de 1 nuit en avril 2024
Réponse de Guest Relation Management le 18 avr. 2024
Hi Jessica,We understand that access to the pool is an important feature for our guests, and we regret any disappointment this may have caused. Your feedback is important to us, and we will work to ensure that our website accurately reflects the amenities available at our hotel. Thank you for bringing this to our attention, and we hope to have the opportunity to provide you with a more enjoyable experience during your next visit.

10/10 Excellent

Jacob

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Quiet no security deposits
Séjour de 1 nuit en avril 2024
Réponse de Guest Relation Management le 18 avr. 2024
Hi Jacob,We're glad to hear that you enjoyed a quiet stay with us and that our policy of no security deposits made your experience more convenient. Providing a peaceful and hassle-free environment for our guests is important to us, and we're pleased that we could meet your expectations in this regard. Once again, we appreciate you choosing to stay at Sleep Inn Indianapolis East and hope to have the chance to welcome you back in the future.

8/10 Bien

Mokish

Les points forts : Propreté et personnel et service
Good stuff
Séjour de 4 nuits en avril 2024
Réponse de Guest Relation Management le 16 avr. 2024
Hi Mokish,Thank you for your positive feedback about our staff. We're delighted to hear that you had a good experience with our team during your stay. Ensuring excellent service is our priority, and we're thrilled that our staff made a positive impression on you. We value your patronage and look forward to welcoming you back for another pleasant stay.

8/10 Bien

Maureen, Washington

Les points forts : Propreté et personnel et service
The indoor pool was permanently closed and there was no notice when I reserved the hotel room
Séjour de 1 nuit en avril 2024
Réponse de Guest Relation Management le 16 avr. 2024
Hi Maureen,Thank you for bringing this matter to our attention. We understand how important it is to have accurate information when making reservations. Your feedback is valuable to us, and we will review our communication processes to ensure that future guests are informed of any amenities that may be unavailable. Thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back soon.

6/10 Satisfaisant

Courtney

Séjour de 1 nuit en avril 2024
Réponse de Guest Relation Management le 6 mai 2024
Hi Courtney,Thank you for taking the time to provide feedback on your stay with us. We are pleased to hear that you enjoyed the majority of your stay; however, we would appreciate your feedback and suggestions for improvement for your next visit. Your feedback will assist us in identifying our strengths and weaknesses. Thank you again, and we hope to see you soon!

10/10 Excellent

Lía Mariela

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Me gustó mucho el lugar, atención amable, el cuarto estaba limpio y muy espacioso. El desayuno es normal, la señora que nos atendió fue muy amable.
Séjour de 2 nuits en avril 2024
Réponse de Guest Relation Management le 16 avr. 2024
Hi Lía Mariela,Thank you for choosing to stay with us and for sharing your positive feedback about your recent experience. We're thrilled to hear that you enjoyed your stay and found our service friendly, the room clean, and very spacious. We're also glad that you found our breakfast offerings satisfactory and that our staff member made a positive impression with her friendly service. Your kind words mean a lot to us, and we will be sure to share your compliments with our team. Once again, we appreciate you choosing to stay at Sleep Inn Indianapolis East and hope to have the chance to welcome you back in the future.