Avis sur Hilton Garden Inn Indianapolis Downtown
Hilton Garden Inn Indianapolis Downtown
10 East Market Street, Indianapolis, IN
Avis
8,6
Excellent
9,0/10
Propreté
9,0/10
Personnel et service
8,4/10
Équipements
8,6/10
Infrastructures et conditions de l’hébergement
8,6/10
Écoresponsabilité
Avis
Voyage en famille
20 mai 2024
Les points forts : Personnel et service et équipements
Séjour de 3 nuits en mai 2024
4/10 Médiocre
Andy
Voyage en famille avec de jeunes enfants, Voyage en famille
17 mai 2024
Les points faibles : Propreté et équipements
Andy
Séjour de 1 nuit en mai 2024
10/10 Excellent
William
Voyage en couple
9 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
William
Séjour de 2 nuits en mai 2024
10/10 Excellent
Amy
Voyage en couple
6 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Amy
Séjour de 2 nuits en mai 2024
8/10 Bien
Salvador
6 mai 2024
Salvador
Séjour de 1 nuit en mai 2024
6/10 Satisfaisant
James
Voyage en famille
5 mai 2024
Les points forts : Personnel et service
Les points faibles : Équipements
James
Séjour de 2 nuits en mai 2024
2/10 Horrible
William
30 avr. 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
William
Séjour de 2 nuits en avril 2024
8/10 Bien
Bryan
29 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Bryan
Séjour de 1 nuit en avril 2024
6/10 Satisfaisant
Melinda
Voyage en famille avec de jeunes enfants
20 avr. 2024
Les points forts : Propreté et personnel et service
Melinda
Séjour de 2 nuits en avril 2024
Réponse de Alex - Front Office Manager le 21 avr. 2024
Hello Melinda,Thank you for this thorough feedback regarding your recent stay with us. We strive to provide exceptional experiences each and every day, and I am disappointed to see that we dropped the ball on this one. Your feedback is very helpful as we improve our team, and the services we provide. I hope we have the opportunity to share these improvements with you during your next visit to Indy and provide you with the 5-star experience you deserve!
6/10 Satisfaisant
Angel m
19 avr. 2024
Les points forts : Infrastructures et conditions de l’hébergement
Angel m
Séjour de 1 nuit en avril 2024
Réponse de Alex - Front Office Manager le 21 avr. 2024
Hello Angel,Thank you for your feedback regarding your stay with us. Being that we are located in downtown Indianapolis, parking does come at a cost. However, we provide these details on our website and at time of check-in so that our guests are familiar with all of the parking options in the city (hotel valet, city garages, meters, etc.). I hope we have the opportunity to host you again, and would be happy to discuss all of your parking options with you as well to find the option that fits your needs best!
8/10 Bien
Linda, Lexington
19 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Linda
Séjour de 1 nuit en avril 2024
Réponse de Alex - Front Office Manager le 21 avr. 2024
Hello Linda,Thank you for your feedback! I am glad to see you enjoyed your time with us, and hope we have the opportunity to host you again and gain a 5-star review!
2/10 Horrible
martha
14 avr. 2024
martha
Séjour de 1 nuit en avril 2024
10/10 Excellent
Kaylee
12 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Kaylee
Séjour de 1 nuit en mars 2024
Réponse de Alex - Front Office Manager le 21 avr. 2024
Hi Kaylee,Thank you for the awesome review! So glad to see you had a 5-star experience with us. We look forward to welcoming you back with another exceptional stay during your next trip to Indianapolis!
10/10 Excellent
Larissa
Voyage en groupe
6 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Larissa
Séjour de 1 nuit en avril 2024
Réponse de Alex - Front Office Manager le 21 avr. 2024
Hello Larissa,I am so glad to see that you had a great time with us, and enjoyed our city-centric location. Who doesn't love staying in the heart od Downtown Indianapolis?! We look forward to hosting you again in the future during your next trip to the city.
6/10 Satisfaisant
Michael
6 avr. 2024
Les points forts : Personnel et service
Les points faibles : Propreté
Michael
Séjour de 1 nuit en avril 2024
Réponse de Alex - Front Office Manager le 21 avr. 2024
Hello Michael,We appreciate you sharing your feedback. I am sorry to hear that your stay was only average with us, as we strive for above average experiences! I hope we have the opportunity to provide you with that during your next visit to Indianapolis!
8/10 Bien
Aaron
6 avr. 2024
Les points forts : Propreté
Aaron
Séjour de 1 nuit en avril 2024
Réponse de Alex - Front Office Manager le 21 avr. 2024
Hello Aaron,Thank you for taking the time to leave us a review. I am glad to see you had a good stay with us, and I hope we have the opportunity to host you again in the future and earn that 5-star review!
6/10 Satisfaisant
Neva
3 avr. 2024
Les points forts : Personnel et service
Neva
Séjour de 1 nuit en mars 2024
Réponse de Alex - Front Office Manager le 21 avr. 2024
Hello Neva,Thank you for taking the time to share your feedback. I am disappointed to see that you had an average experience with us. I hope we have the oppurtunity to provide you with an improved stay during your next visit to Indy!
8/10 Bien
Rob
3 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Rob
Séjour de 4 nuits en mars 2024
Réponse de Alex - Front Office Manager le 4 avr. 2024
Hello Rob,Thank you for sharing your feedback with us. I hope we have the opportunity to host you again in the future and provide you with an improved 5-Star experience!
6/10 Satisfaisant
Keith
Voyage en famille
24 mars 2024
Les points forts : Propreté, personnel et service, équipements
Keith
Séjour de 1 nuit en mars 2024
Réponse de Alex - Front Office Manager le 4 avr. 2024
Hello Keith,thank you for taking the time to leave your feedback regarding your stay and room type. We always love hearing suggestions as it helps us continue to improve our product and services. I hope we have the opportunity to host you again and provide you with a room type that better fits your needs.
10/10 Excellent
Claudia
Voyage en couple
19 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Claudia
Séjour de 1 nuit en mars 2024
Réponse de Alex - Front Office Manager le 4 avr. 2024
Hello Claudia,Thank you for your 5-Star review! We look forward to hosting you again in the near future and providing you with another exceptional experience.
4/10 Médiocre
DEANNA
18 mars 2024
Les points forts : Propreté
DEANNA
Séjour de 2 nuits en mars 2024
Réponse de Alex - Front Office Manager le 4 avr. 2024
Hello Deanna,Thank you for your feedback. I am disappointed to hear that your experience with sub-par, as we always strive to provide 5-star experiences. I hope we have the opportunity to provide you with an improved experience during your next trip to the city.
10/10 Excellent
Amy
Voyage en couple
11 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Amy
Séjour de 1 nuit en mars 2024
Réponse de Alex - Front Office Manager le 4 avr. 2024
Hello Amy,Thank you for sharing this amazing feedback with us! I am so glad to see you had an exceptional experience with us. Your critique regarding our front desk processes will be used to improve those services. We hope to have the opportunity to showcase the improvements and provide you with another 5-star experience in the near future.
10/10 Excellent
Scott
10 mars 2024
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Scott
Séjour de 1 nuit en mars 2024
Réponse de Alex - Front Office Manager le 4 avr. 2024
Hello Scott,Thank you for sharing your 5-Star experience with us! We look forward to welcoming you back and providing you with another top-notch experience!
10/10 Excellent
mikayla
Voyage en famille avec de jeunes enfants
5 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
mikayla
Réponse de Alex - Front Office Manager le 4 avr. 2024
Hello Mikayla! Thank you for the 5-star review! We look forward to providing you with another exceptional experience during your next visit to Indianapolis.
10/10 Excellent
Ryan
4 mars 2024
Ryan
Séjour de 3 nuits en février 2024
Réponse de Alex - Front Office Manager le 4 avr. 2024
Hello Ryan,Thanks for taking the time to leave us a review. So glad you had a 5-star experience with us. We look forward to providing you with the same high level of hospitality during your next visit to the Circle City!
8/10 Bien
Anthony
Voyage en famille
3 mars 2024
Les points forts : Infrastructures et conditions de l’hébergement
Anthony
Séjour de 2 nuits en mars 2024
Réponse de Alex - Front Office Manager le 4 avr. 2024
Hello Anthony,I appreciate you staying with us, and am so glad to see that you found a clean, centrally-located home away from home. We look forward to providing you with another great experience and earning that 5-star review!
6/10 Satisfaisant
Nicholas
Voyage en couple
3 mars 2024
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Nicholas
Séjour de 1 nuit en mars 2024
Réponse de Alex - Front Office Manager le 4 avr. 2024
Hello Nicholas,We appreciate you sharing your feedback as it helps us continue improving our services and amenities. Your feedback is important, and I will be sharing it with our team so that we can improve those specific areas you mentioned. We hope you provide us with another chance to host you while you are in town, and showcase the improvements that we have made!
10/10 Excellent
Byron, Irmo
Voyage en famille
1 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Byron
Séjour de 1 nuit en février 2024
Réponse de Alex - Front Office Manager le 4 avr. 2024
Hey Byron,I'm so glad you loved your experience with us and that you're already planning a return trip! We look forward to providing you with another exceptional experience during your next visit!
10/10 Excellent
Nicole
25 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nicole
Séjour de 1 nuit en février 2024
Réponse de Alex - Front Office Manager le 4 avr. 2024
Hello Nicole,We appreciate you taking the time to leave us a review. I love that you had a great experience with us, and I hope we have the opportunity to provide you with many more. Come back and see us next time you're in Indy!
4/10 Médiocre
Jeffrey, Nashville
25 févr. 2024
Jeffrey
Séjour de 1 nuit en février 2024
Réponse de Alex - Front Office Manager le 4 avr. 2024
Hello Jeffrey,Thank you for sharing your feedback regarding your recent stay with us,. I am disappointed to see that you had a sub-par experience with us. I hope that we have the opportunity to provide you with an enhanced experience during your next visit to Indianapolis.
2/10 Horrible
James
25 févr. 2024
Les points faibles : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Needs an update badly
James
Séjour de 2 nuits en février 2024
Réponse de Alex - Front Office Manager le 4 avr. 2024
Hello James,We appreciate your feedback, and apologize for the delay you experienced with the elevators and the sub-par interaction that you had with our team during your stay. As we continue to improve our services, we will use your feedback constructively and focus on those areas you highlighted. I hope we have the opportunity to provide you with a new and improved experience in the near future.
10/10 Excellent
Michael
25 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Michael
Réponse de Alex - Front Office Manager le 4 avr. 2024
Hello Michael,Thank you for the 5-Star review! So glad to see you had a great stay, and we look forward to providing you with another exceptional experience during your next stay in Indy!
10/10 Excellent
Lucas
25 févr. 2024
Les points forts : Infrastructures et conditions de l’hébergement
Lucas
Séjour de 1 nuit en février 2024
Réponse de Alex - Front Office Manager le 4 avr. 2024
Hello Lucas,Thank you for sharing your feedback with us regarding your stay. I am so glad to see you had a 5-star experience with us, and we appreciate your feedback as we continue to improve our services. We hope to have the opportunity to host you again in the near future!
2/10 Horrible
Richard
Voyage en famille avec de jeunes enfants
24 févr. 2024
Richard
Séjour de 1 nuit en février 2024
Réponse de Alex - Front Office Manager le 25 févr. 2024
Hello Richard,Thank you for taking the time to share your feedback. Our guest's safety and well-being is our #1 priority, and I apologize that the gentleman who entered our building caused some concern regarding that. I was happy to see that our team handled the situation extremely well, as our on-site security officer responded immediately to the situation, and the police handled the matter in under 10 minutes of the man entering our building.Our goal is to continue to provide the safety and security measures to ensure our guests' safety remains a key priority. We hope we have the opportunity to host you in the future and provide you with a better, more comfortable experience.
10/10 Excellent
Angelyn
24 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Angelyn
Séjour de 1 nuit en février 2024
Réponse de Alex - Front Office Manager le 24 févr. 2024
Hello Angelyn,Thank you for taking the time to share your feedback! I am thrilled to see that we are your go-to hotel when staying in Indy. We look forward to hosting you again and providing you with that same top-notch service you are used to with us!
10/10 Excellent
Cheryl
Voyage en famille
22 févr. 2024
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Cheryl
Séjour de 2 nuits en février 2024
Réponse de Alex - Front Office Manager le 24 févr. 2024
Hello Cheryl,Thank you for your kind review! I am so glad that you had a 5-star experience and that our team was able to make a positive impact during your time with us. Glad you loved the plethora of food options around as well! We look forward to welcoming you back in the near future and providing you with another exceptional experience.
10/10 Excellent
Marjorie
16 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Marjorie
Séjour de 1 nuit en février 2024
Réponse de Alex - Front Office Manager le 18 févr. 2024
Hello Marjorie,Thank you so much for your 5-Star review! I am thrilled to see that you enjoyed your stay with us, and hope we have the opportunity to provide you with another exceptional experience during your next visit to Indianapolis.
10/10 Excellent
Jocelyn
11 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Our downtown Indy go-to!
Jocelyn
Séjour de 1 nuit en février 2024
Réponse de Alex - Front Office Manager le 14 févr. 2024
Hello Jocelyn,Thank you so much for your amazing review! I am so glad you enjoyed the snacks in your room and that our team was able to make a great impression during your stay. We look forward to welcoming you back during your next trip to Indianapolis!
10/10 Excellent
chris
Voyage en famille
10 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
chris
Séjour de 1 nuit en février 2024
Réponse de Alex - Front Office Manager le 10 févr. 2024
Hello Chris,Thank you for your 5-star review! I am so glad that you had an excellent experience with us, and that our team was able to make a positive impact while you were here. I hope we have the opportunity to host you again in the near future and provide you with another top-notch stay!
6/10 Satisfaisant
Voyageur vérifié
9 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good location but that’s it
Voyageur vérifié
Séjour de 1 nuit en février 2024
Réponse de Alex - Front Office Manager le 10 févr. 2024
Hello,Thank you for your feedback regarding your recent stay. I'm glad that you enjoyed the location of our hotel! I am sorry to hear about your experience with our pillows and your coffee maker. I will be sharing your feedback with our team in order to prevent this mishap from happening again. I hope we have the opportunity to host you again in the future and provide you with an improved experience!
2/10 Horrible
Shawki
Voyage en famille
5 févr. 2024
Les points faibles : Infrastructures et conditions de l’hébergement
Shawki
Séjour de 1 nuit en février 2024
Réponse de Alex - Front Office Manager le 6 févr. 2024
Hello,Thank you for sharing your feedback. I truly apologize for the experience you had with us when using one of our elevators. It is unfortunate when these things happen, and I understand your feelings of frustration. However, I am glad that our team was able to quickly gain access to the elevator you were in and resolve the issue. I hope we have the opportunity to host you again in the future and provide you with a much better experience.
10/10 Excellent
Pamela
Voyage en famille
4 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Pamela
Séjour de 1 nuit en février 2024
Réponse de Alex - Front Office Manager le 4 févr. 2024
Hello Pamela,I appreciate you sharing your feedback, and love that you had a fantastic stay with us! I hope we have the opportunity to host you again in the near future and provide you with another 5-Star experience!
6/10 Satisfaisant
Jennifer
Voyage en famille
4 févr. 2024
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Jennifer
Séjour de 1 nuit en janvier 2024
Réponse de Alex - Front Office Manager le 4 févr. 2024
Hello Jennifer,Thanks for taking the time to leave us a review. I'm saddened to see that you had an average stay based on your score, as we strive for excellence! I hope we have the opportunity to provide an improved experience for you during your next stop in Indianapolis.
8/10 Bien
Aleksandra
Voyage en famille, Voyage d’affaires
2 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Aleksandra
Séjour de 2 nuits en janvier 2024
Réponse de Alex - Front Office Manager le 2 févr. 2024
Hello Aleksandra,Thank you for sharing your feedback with us! I am so glad to see that you enjoyed our prime location in Downtown Indianapolis, and that our valet team was able to make a positive impact during your stay. We look forward to hosting you again and having the opportunity to provide you with a 5-Star experience!
10/10 Excellent
Tracy
28 janv. 2024
Tracy
Séjour de 1 nuit en janvier 2024
Réponse de Alex - Front Office Manager le 4 avr. 2024
Hello Tracy,Thank you for taking the time to leave us a review! I am so glad to see you had a fantastic experience with us. Come back and see us during your next visit to Indianapolis!
6/10 Satisfaisant
Mark
Voyage en famille, Voyage en groupe
27 janv. 2024
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Mark
Séjour de 1 nuit en janvier 2024
Réponse de Alex - Front Office Manager le 27 janv. 2024
Hello Mark,Thank you for taking the time to leave us a review. I am disappointed to see that you had an "average" experience, however I hope we have the opportunity to host you again and provide an improved experience that is above and beyond!
10/10 Excellent
Noor, Greenville
26 janv. 2024
Noor
Séjour de 1 nuit en janvier 2024
Réponse de Alex - Front Office Manager le 4 avr. 2024
Hello Noor,Thank you for your 5-star review! I am so glad you had such a phenomenal stay with us. We hope to have the opportunity to host you again and provide another top-notch experience!
10/10 Excellent
Nina
Voyage d’affaires, Voyage en couple
22 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nina
Séjour de 2 nuits en janvier 2024
Réponse de Lindsay le 26 janv. 2024
Nina,Thank you for the great review! We appreciate your feedback and look forward to welcoming you back to our hotel next time you travel to the downtown Indianapolis area.
8/10 Bien
Kylie
Voyage en couple
20 janv. 2024
Les points forts : Propreté, personnel et service, équipements
Kylie
Séjour de 1 nuit en janvier 2024
Réponse de Lindsay le 26 janv. 2024
Kylie,Thank you for taking a moment to share your experience with us. We appreciate your candid feedback regarding your stay. I am so sorry to hear you found our beds to be uncomfortable. We understand how important a great nights sleep is! I am glad all other aspects of your stay were enjoyable, though. I am happy to share with you that our hotel will undergo a full renovation in the near future and brand new beds and mattresses are part of this scope. We hope you will choose to stay with us again next time you travel to the downtown Indianapolis area.
10/10 Excellent
Charles
8 janv. 2024
Charles
Séjour de 1 nuit en janvier 2024
Réponse de Alex - Front Office Manager le 20 janv. 2024
Hello Charles,Thanks for taking the time to leave us a 1/10 review! I am so glad you enjoyed your stay with us. Be sure to come back and visit during your next trip to Indianapolis!