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Avis sur Hotel Renew

3.5 out of 5
Hotel Renew
129 Paoakalani Ave, Honolulu, HI

Avis

8,6

Excellent

Note des voyageurs de 10 (Excellent), d’après 536 avis sur 1001." "
Note des voyageurs de 8 (Bien), d’après 271 avis sur 1001." "
Note des voyageurs de 6 (Satisfaisant), d’après 122 avis sur 1001." "
Note des voyageurs de 4 (Médiocre), d’après 42 avis sur 1001." "
Note des voyageurs de 2 (Horrible), d’après 30 avis sur 1001." "

8,8/10

Propreté

9,2/10

Personnel et service

7,8/10

Équipements

8,2/10

Infrastructures et conditions de l’hébergement

8,6/10

Écoresponsabilité

Avis

10/10 Excellent

Denis

Great hôtel and personnel was awesome!
Séjour de 2 nuits en avril 2024
Réponse de Hotel Renew Guest Services le 21 avr. 2024
Aloha Dennis, Mahalo for choosing to stay with us here at Hotel Renew. We are glad you've enjoyed your stay with us! We hope to welcome you once again, until then, A Hui Hou from us here at Hotel Renew!

10/10 Excellent

Mark, Gatineau

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent choix
Séjour de 3 nuits en septembre 2023
Réponse de Hotel Renew Guest Services le 25 sept. 2023
Aloha Mark, Mahalo for choosing to stay with us here at Hotel Renew. We are glad that you've had a great stay. We hope to welcome you soon in the near future, Aloha!

10/10 Excellent

Maria

Voyage en famille
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
The staff is extremely kind. The hotel offers complimentary coffee from 6am to 10am, which is greatly appreciated and convenient. It is well located.
Séjour de 7 nuits en août 2023
Réponse de Hotel Renew Ohana le 3 sept. 2023
Aloha Maria,Mahalo for your review! We are ecstatic to know you and your ohana were enjoyed your stay with our Ohana! We look forward to welcoming you again in the future. Mahalo nui loa,

10/10 Excellent

Isabelle

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Thanks
Séjour de 2 nuits en janvier 2023
Réponse de Your Hotel Renew Ohana le 8 janv. 2023
Aloha Isabelle, Mahalo for choosing to stay with us here at Hotel Renew. We hope we get the privilege of hosting you once again, until then, A Hui Hou from your Hotel Renew Ohana!

10/10 Excellent

Marc

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Propre et bien situé personnel très accueillant
Séjour de 1 nuit en octobre 2022
Réponse de Hotel Renew Ohana le 20 oct. 2022
Aloha Marc, Mahalo for choosing to stay with us here at our Hotel Renew. We are very glad you've enjoyed our clean & friendly staff. We hope you get another chance to experience that once again. Until then, A Hui Hou Malama Pono from your Hotel Renew! Mahalo Nui Loa!

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Très bien placé 4 mn de la plage . Grande chambre. Les bus un block après. Juste à côté location de vélos et scooters. Équipe très accueillante et arrangeante car j ai eu un problème lors de mon arrivée un week end trop de bruit et le lundi on m a changé de chambre avec vue sur mer et surclassée gratuitement sinon 20 usd par nuit et taxes. Reste cher pour un 3 x mais on ne peut pas être en single vue sur océan, 3 mn de la plage un personnel (sauf 1 de la réception) tous mm les valets sont à votre service. Les femmes de chambre sont supers. Bémol, pas de plateau de courtoisie donc pas top.mais peignoirs, fer et table à repasser, coffre fort gratuit, serviette de plage siège de plage gratuits.
Séjour de 14 nuits en janvier 2020
Réponse de Stephanie, Wellness Concierge le 7 févr. 2020
Aloha! Thank you for sharing your experience with us! We do appreciate your thoughts as we are always willing to improve our services for guests like you. Thank you again for choosing to stay with us at Renew and we hope that you will visit us again in the future! Mahalo!

10/10 Excellent

Voyageur vérifié

Séjour de 1 nuit en décembre 2019
Réponse de Stephanie, Wellness Concierge le 4 janv. 2020
Aloha! Thank you for sharing your experience with us to help us improve our services for guests like you! Mahalo!

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Très bien situé. Personnel accueillant. Commodités des serviettes et accessoires de plage très appréciés.
Séjour de 2 nuits en août 2019
Réponse de Thomas H le 27 août 2019
Aloha, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Mahalo, Thomas Harris Jr. General Manager

8/10 Bien

Hadrien

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Bon séjour
Très bien placé à une centaine de mètres de la plage, ce qui assure un calme tout relatif à l'hôtel tout en permettant de se déplacer intégralement à pied pour aller manger. Le service est au top : jus d'ananas offert dès le check-in, personnel agréable et souriant, aucun problème pour laisser les valises après le check-out. Bon séjour à l'hôtel Renew donc !
Séjour de 4 nuits en août 2019
Réponse de Thomas H le 13 août 2019
Aloha Hadrien, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Mahalo! Thomas Harris Jr. General Manager

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Personnel et service
La proximité de la plage et des restaurants ainsi que pour le shopping
Séjour de 4 nuits en avril 2019
Réponse de Thomas H le 7 mai 2019
Aloha, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. We really appreciate your honest feedback. Mahalo! Thomas Harris Jr. General Manager

8/10 Bien

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very good quality for the price that you pay in waikiki! The service was excellent and the staff were awesome and very friendly!
Séjour de 3 nuits en mai 2019
Réponse de Thomas H le 6 mai 2019
Aloha, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Thomas Harris Jr. General Manager

4/10 Médiocre

Voyageur vérifié

Voyage en groupe
Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Proche de la plage mais en rénovation. Le prix de la chambre est beaucoup trop élevé par rapport aux services
Séjour de 4 nuits en avril 2019
Réponse de Thomas H le 7 mai 2019
Aloha, Thank you for your review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. We really appreciate your honest feedback. Mahalo! Thomas Harris Jr. General Manager

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Très propre chambres ainsi que parties communes E
Séjour de 10 nuits en mars 2019
Réponse de Thomas H le 8 avr. 2019
Aloha, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Thomas Harris Jr. General Manager

8/10 Bien

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Bien situé, déjeuner compris, propreté et facile d’accès
Séjour de 6 nuits en mars 2019
Réponse de Thomas H le 25 mars 2019
Aloha, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Thomas Harris Jr. General Manager

10/10 Excellent

Yanzhen

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good location, friendly staffs. There is free juice when I checked in, sweeter than Florida welcome center juice😁. I tried to find some neighborhood cheaper parking spot but compared the price and convenience, I just use the hotel valet parking, better than other options.
Séjour de 2 nuits en avril 2024
Réponse de Hotel Renew Guest Services le 16 mai 2024
Aloha Yanzhen, Mahalo for choosing Hotel Renew for your accommodation needs, during your visit in Waikiki! We are pleased to hear that you've enjoyed our great location, friendly staff, & our welcome amenities. We hope to welcome you once again for another great experience. Until then, we wish you a warm Aloha from us here at Hotel Renew!

10/10 Excellent

yoko

Les points forts : Propreté et personnel et service
Friendly and helpful staff and convenient area
Séjour de 1 nuit en avril 2024
Réponse de Hotel Renew Guest Services le 13 mai 2024
Aloha Yoko, we want to say Mahalo for choosing Hotel Renew for your accommodation needs, during your visit to Waikiki! We are pleased to hear that our great hospitality & location were very accommodating during your stay with us. We hope to welcome you once again, until then, Aloha from us ere at Hotel Renew!

10/10 Excellent

NATALIE, memphis

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
We enjoyed our stay at the Renew. We would stay again. The staff was awesome. Erica, Daniel, Mary and Eddie were very attentive and helpful.
Séjour de 3 nuits en avril 2024
Réponse de Hotel Renew Guest Services le 9 mai 2024
Aloha Natalie, Mahalo for choosing to stay with us here at Hotel Renew. We are pleased to hear that our lovely staff, especially Erica, Daniel, Mary, & Eddie showed the true spirit of Aloha to you & your Ohana during your stay. We hope to welcome you once again, until then, Aloha from us here at Hotel Renew!

8/10 Bien

Nicholas De

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
close to the beach and shopping
Séjour de 3 nuits en avril 2024
Réponse de Hotel Renew Ohana le 6 mai 2024
Aloha Nicholas,Mahalo for taking the time to give us a review. Your feedback is greatly appreciated. We're pleased to hear that you've enjoyed your stay. We do want to apologize for any inconvenience. We would love to welcome you again, until next time, Aloha!

10/10 Excellent

Richard

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hotel is located really close to the beach and along the main boardwalk, so it was very walkable. The staff were really friendly and courteous. There are many dining options around the area. If i ever return to waikiki, then i would definitely stay at the hotel again.
Séjour de 10 nuits en avril 2024
Réponse de Hotel Renew Ohana le 6 mai 2024
Aloha Richard,Mahalo for taking the time to give us a review. Your feedback is greatly appreciated. We're pleased to hear that you've enjoyed your stay. We do want to apologize for any inconvenience. We would love to welcome you again, until next time, Aloha!

8/10 Bien

Martha

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Parking is not great and unfortunately the property has no pool. Overall it’s a good hotel the staff if very friendly and the lobby smells amazing .
Séjour de 3 nuits en mai 2024
Réponse de Hotel Renew Ohana le 6 mai 2024
Aloha Martha,Mahalo for taking the time to give us a review.We're pleased you've enjoyed your stay with us here at Hotel Renew. We do apologize for any inconveniences you had throughout your stay. We hope to welcome you back soon, until then, Aloha!

10/10 Excellent

Alma

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I really enjoyed my stay at Hotel Renew. The staff were all so sweet and accomodating. I felt safe and secure while staying here and the ambiance and decor was relaxing and clean. They also provide you with complimentary amenities such as towels for the beach.l to use while you stay. I really appreciated how sweet everyone was.
Séjour de 3 nuits en avril 2024
Réponse de Hotel Renew Ohana le 3 mai 2024
Aloha Alma,Mahalo for your review. We're glad you enjoyed your stay here at Hotel Renew! We do apologize for any inconveniences you had during your stay. We'll be sure to let our team know your kind words! We hope to welcome you once again, but until then, Aloha!

10/10 Excellent

Rebecca

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff was so kind and the hotel was so clean and smelled great. Very walkable and a 2 min walk to the beach. Would definitely stay here again.
Séjour de 2 nuits en mars 2024
Réponse de Hotel Renew Ohana le 3 mai 2024
Aloha Rebecca,Mahalo for your review. We're glad you enjoyed your stay here at Hotel Renew! We do apologize for any inconveniences you had during your stay. We hope to welcome you once again, but until then, Aloha!

10/10 Excellent

don

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
hospitality was great. very clean and well maintained
Séjour de 1 nuit en avril 2024
Réponse de Hotel Renew Ohana le 3 mai 2024
Aloha Don,Mahalo for your review. We're glad you enjoyed your stay here at Hotel Renew! We do apologize for any inconveniences you had during your stay. We'll be sure to let our team know your kind words! We hope to welcome you once again, but until then, Aloha!

10/10 Excellent

Loriann, Waiehu

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff from check in to valet were excellent. Great place to stay, room was clean and perfect for its to siren a couple of days. Convenient for places to eat too.
Séjour de 2 nuits en avril 2024
Réponse de Hotel Renew Guest Services le 30 avr. 2024
Aloha Loriann, Mahalo for choosing to stay with us here at Hotel Renew! We are glad that our staff were very friendly & helpful, & that you had a wonderful experience. We hope to welcome you once again, Until then, Aloha from us here at Hotel Renew!

10/10 Excellent

Stefan

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great stay for a night
Séjour de 1 nuit en avril 2024
Réponse de Hotel Renew Ohana le 30 avr. 2024
Aloha Stefan, Mahalo for choosing to stay with us here at Hotel Renew! We are glad that our staff were very friendly & helpful, & that you had a wonderful experience. We hope to welcome you once again, Until then, Aloha from us here at Hotel Renew!

10/10 Excellent

Christina

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff was friendly and accommodating and the hotel room was very clean. The location is less than a block from the beach which was perfect!
Séjour de 1 nuit en avril 2024
Réponse de Hotel Renew Guest Services le 28 avr. 2024
Aloha Christina, Mahalo for taking the time to do a review! We're pleased to hear that you've enjoyed your stay! We would love to welcome you back soon. Until then, aloha!

6/10 Satisfaisant

Mitchell

Voyage en famille, Voyage en couple
Images of room were very deceiving. Ocean view it was not. We could barely see the ocean. We overlooked the top of a restaurant, other hotels and loud road. Didn’t clean the room one of the days. Phoned our room one night around 10pm because staffed had misplaced my valet number.
Séjour de 4 nuits en avril 2024
Réponse de Hotel Renew Guest Services le 28 avr. 2024
Aloha Mitchell, Mahalo for choosing to stay with us here at Hotel Renew. We sincerely apologize that we have failed to ensure you had a great experience with us. We take the overall experience of our guests very seriously & we are always looking for ways to improve our guests experience, therefore, I will relay your feedback with our management team. We hope to welcome you folks once again, & that it will be a better experience for you folks as well. Until then, we wish you a warm Aloha from us here at Hotel Renew!

10/10 Excellent

Peter

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Lovely staff. Beautiful lobby. Not super fancy by t well done. Easy walk to the beach. Would definitely stay here again.
Séjour de 1 nuit en avril 2024
Réponse de Hotel Renew Guest Services le 28 avr. 2024
Aloha Peter,Mahalo for taking the time to do a review!We're pleased to hear that you've enjoyed your stay! We would love to welcome you back soon. Until then, aloha!

6/10 Satisfaisant

Jongmin

Voyage en couple
Les points forts : Propreté et équipements
Les points faibles : Personnel et service
One female staff member was unfriendly. I wish I could give you more towels.
Séjour de 4 nuits en avril 2024
Réponse de Hotel Renew Guest Services le 28 avr. 2024
Aloha Jongmin, Mahalo for choosing Hotel Renew for your accommodation needs during your stay in Waikiki! We are glad that our convenient location, hotel amenities, & friendly staff, were all great perks throughout your stay with us. We hope to welcome you folks once again, until then, Aloha from us here at Hotel Renew!

10/10 Excellent

Francisco

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I like it a lot, great hotel, great price
Séjour de 4 nuits en avril 2024
Réponse de Hotel Renew Ohana le 23 avr. 2024
Aloha Francisco,Mahalo for taking the time to do a review!We're pleased to hear that you've enjoyed your stay! We would love to welcome you back soon. Until then, aloha!

10/10 Excellent

Torion, Chino

Séjour de 1 nuit en avril 2024
Réponse de Hotel Renew Guest Services le 19 avr. 2024
Aloha Torion, Mahalo for choosing to stay with us here at Hotel Renew. We are glad you've enjoyed your stay with us! We hope to welcome you once again, until then, A Hui Hou from us here at Hotel Renew!

10/10 Excellent

Julian Peter

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Short walk to Waikiki Beach, close to ABC stores, 2 blocks to McDonalds.
Séjour de 4 nuits en avril 2024
Réponse de Hotel Renew Guest Services le 19 avr. 2024
Aloha Julian Peter, Mahalo for choosing to stay with us here at Hotel Renew. We are glad you've enjoyed your stay with us! We hope to welcome you once again, until then, A Hui Hou from us here at Hotel Renew!

10/10 Excellent

Christina

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The staff was great
Séjour de 1 nuit en avril 2024
Réponse de Hotel Renew Guest Services le 19 avr. 2024
Aloha Christina, Mahalo for choosing to stay with us here at Hotel Renew. We are glad you've enjoyed your stay with us, especially with our staff! We hope to welcome you once again, until then, A Hui Hou from us here at Hotel Renew!

10/10 Excellent

Matthew

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024

6/10 Satisfaisant

Yvonne, philadelphia

Les points forts : Équipements
The property location was ideal in terms of access to the beach , dining, and transportation. It is in walking distance to the zoo and aquarium if you are traveling with kids. The amenities that were provided were superior to many of the more fancy hotels. My friends stayed at a more upscale hotel and all they provided were towels. My only complain is that the side of the hotel I stayed was very noisy at nights ( construction type of noise) While I thought the cleanliness of the room was adequate, the shower walls and floors need to be upgraded. The tub was very clean. The staff was friendly and helpful.
Séjour de 8 nuits en avril 2024
Réponse de Hotel Renew Guest Services le 11 avr. 2024
Aloha Yvonne, Mahalo for choosing Hotel Renew for your accommodation needs during your stay in Waikiki! We are glad that our convenient location, hotel amenities, & friendly staff, were all great perks throughout your stay with us. We hope to welcome you folks once again, until then, Aloha from us here at Hotel Renew!

10/10 Excellent

Veronica

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff is great!
Séjour de 4 nuits en avril 2024
Réponse de Hotel Renew Guest Services le 11 avr. 2024
Aloha Veronica, Mahalo for choosing to stay with us here at Hotel Renew. We are pleased to hear that our staff were very accommodating during your stay. We hope to welcome you once again, until then, we wish you a warm Aloha from the lovely staff of Hotel Renew!

8/10 Bien

Suzann

Voyage d’affaires, Voyage en couple
Their front door is very awkward when anything in your hands. It’s not automated like most other good hotels, but otherwise the place is very nice and very clean and excellently located
Séjour de 1 nuit en avril 2024
Réponse de Hotel Renew Guest Services le 10 avr. 2024
Aloha Suzann, Mahalo for choosing Hotel Renew for your accommodation needs during your visit to Waikiki! We are pleased to hear that you've enjoyed our nice & clean rooms, & our convenient location. We hope to welcome you once again, until then, Aloha from us here at Hotel Renew!

10/10 Excellent

charles

Séjour de 3 nuits en avril 2024
Réponse de Hotel Renew Guest Services le 29 avr. 2024
Aloha Charles, Thank you for taking the time to give us a review! We're glad you enjoyed your stay! We hope to welcome you again, until next time. Aloha!

10/10 Excellent

Keith

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de Hotel Renew Guest Services le 29 avr. 2024
Aloha Keith, Thank you for taking the time to give us a review! We're glad you enjoyed your stay! We hope to welcome you again, until next time. Aloha!

10/10 Excellent

James

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The location was great!
Séjour de 3 nuits en mars 2024
Réponse de Hotel Renew Guest Services le 6 avr. 2024
Aloha James, Mahalo for choosing to stay with us here at Hotel Renew. We are pleased to hear that our location was a great perk during your stay. We hope to welcome you once again. Until then, we wish you a warm Aloha from us here at Hotel Renew!

10/10 Excellent

Andrew

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Loved it
Séjour de 4 nuits en mars 2024
Réponse de Hotel Renew Guest Services le 4 avr. 2024
Aloha Andrew, Mahalo for choosing to stay with us here at Hotel Renew. We are pleased to hear that you've enjoyed your stay with us. We hope to welcome you once again for another great experience. Until then, we wish you a warm Aloha from us hereat Hotel Renew!

4/10 Médiocre

KEIJI

Voyage en famille avec de jeunes enfants
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Elevator stopped. Staff is all friendly but housekeeping is to be improved. Only twice we could receive housekeeping during 5 nights due to housekeeping worker shortage! Beach gears are not good than my expectation. Amenity is not enough due to housekeeping-less.
Séjour de 6 nuits en mars 2024
Réponse de Hotel Renew Guest Services le 4 avr. 2024
Aloha Keiji, Mahalo for choosing Hotel Renew for your accommodation needs during your visit to Waikiki! We sincerely apologize that our housekeeping department fell short of your satisfaction, & that it affected your experience with us. I will relay your feedback to our management team, as we are always seeking ways to improve our guest's stay. We hope to welcome you once again, & that it will be a 5/5 experience. Until then, we wish you a warm Aloha from us here at Hotel Renew!

10/10 Excellent

Christopher, Las Cruces

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great balance of affordability and location, near Waikiki
Séjour de 2 nuits en mars 2024
Réponse de Hotel Renew Ohana le 30 mars 2024
Aloha Christopher,Mahalo for taking the time to give us a review! We're pleased to hear that you enjoyed your stay with us. We're always striving to get better and provide guests with a great experience. We would love to welcome you back soon, until then, Aloha!

10/10 Excellent

Michael

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Early check in was definitely a plus and the agent at check in was friendly and helpful.
Séjour de 1 nuit en mars 2024
Réponse de Hotel Renew Ohana le 29 mars 2024
Aloha Michael,We're pleased to know that you've enjoyed your stay here with us. We're always striving to provide the best guest experience. We do sincerely apologize for any inconvenience, but do hope to welcome you back soon!

10/10 Excellent

Tobias

Séjour de 4 nuits en mars 2024
Réponse de Hotel Renew Guest Services le 19 avr. 2024
Aloha Tobias, Mahalo for choosing to stay with us here at Hotel Renew. We are glad you've enjoyed your stay with us! We hope to welcome you once again, until then, A Hui Hou from us here at Hotel Renew!

10/10 Excellent

Harris

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I had a great stay! The staff were helpful and it was very clean.
Séjour de 7 nuits en mars 2024
Réponse de Hotel Renew Guest Services le 26 mars 2024
Aloha Harris, Mahalo for choosing to stay with us here at Hotel Renew. We are pleased to hear that you've enjoyed & had a great stay, from our great staff to our clean rooms. We hope to welcome you once again, until then, Aloha from us here at Hotel Renew!

10/10 Excellent

Davelyn

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Safe & secured hotel
Séjour de 2 nuits en mars 2024
Réponse de Hotel Renew Guest Services le 25 mars 2024
Aloha Davelyn, Mahalo for your taking the time to leave a review! Your feedback is greatly appreciated! Our team is glad to see you've enjoyed your stay. We're always striving for the best experience for our guests and we sincerely apologize for any inconveniences. We hope to welcome you and your ohana back in the future. Mahalo nui loa, Hotel Renew

10/10 Excellent

Gloria

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
very clean quiet very friendly staff shops near by etv
Réponse de Hotel Renew Guest Services le 24 mars 2024
Aloha Gloria, Mahalo for your taking the time to leave a review! Your feedback is greatly appreciated! Our team is glad to see you've enjoyed your stay. We're always striving for the best experience for our guests and we sincerely apologize for any inconvenience. We hope to welcome you and your ohana back in the future. Mahalo nui loa, Hotel Renew

10/10 Excellent

william

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff was very friendly, property very clean and safe.house keeping also very friendly and helpful. The only problem is that there is NO parking if you rent a Car.
Séjour de 5 nuits en mars 2024
Réponse de Hotel Renew Guest Services le 23 mars 2024
Aloha William, Mahalo for your taking the time to leave a review! Your feedback is greatly appreciated! Our team is glad to see you've enjoyed your stay. We're always striving for the best experience for our guests and we sincerely apologize for any inconvenience. We hope to welcome you and your ohana back in the future. Mahalo nui loa, Hotel Renew

4/10 Médiocre

Brian

Voyage en couple
Les points forts : Propreté et personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Rooms, particularly rooms with balconies are very misleading. No rooms have ocean facing balconies, our balcony had a sliver of an ocean view, faced another complex, and you could barely get one chair to see the water. It was our last night in Hawaii, and I booked it based on the pictures, which showed bigger balconies, which ended up being just a window which didn’t allow seating to enjoy any view. The trim around our ac unit was missing and while they did have black out curtains, the bathroom door was frosted and let tons of light in which defeated the purpose. Was also a VIP guest which stated bottle of wine but never received anything. Was a disappointment for our last night of our honeymoon.
Séjour de 1 nuit en mars 2024
Réponse de Hotel Renew Guest Services le 22 mars 2024
Aloha Brian, Mahalo for choosing to stay with us here at Hotel Renew. We sincerely apologize that we have failed to ensure you had a great experience with us & that your stay had affected the last night of your honeymoon. We take the overall experience of our guests very seriously & we are always looking for ways to improve our guests experience, therefore, I will relay your feedback with our management team. We hope to welcome you folks once again, & that it will be a better experience for you folks as well. Until then, we wish you a warm Aloha from us here at Hotel Renew!