Dear Eric, Thank you very much for sharing your experience with us. Kind Regards, Carlos Fritz Hotel Manager

Cher JACQUES, Nous vous remercions de votre commentaire. Il est vrai que notre piscine Infinity n'est pas chauffée. En revanche, la piscine du Spa Pure Seven l'est, à une température d'environ 25 degrés. Nous regrettons les inconvénients que cela ait pu vous causer et espérons malgré tout vous avoir à nouveau parmi nous très prochainement. Avec mes meilleures salutations, Carlos Fritz Hotel Manager

Dear Guest, Thank you for your honest feedback which we value a lot and which will help us to finetune our service levels to allow our guests to experience the true and unique 7Pines service experience. Please do accept our apologies for the inconvenience caused. It would be a pleasure to apologize to you in person. For that, I kindly ask you to contact the resort back. It would be great if we had the chance to welcome you again at the 7Pines Resort Ibiza and showcase that the lived experience was a one of and not a common one. With kind regards,

Dear Daniel,Thank you for sharing your recent experience at 7Pines Resort Ibiza, and for providing feedback that helps us improve. We appreciate your kind words about our beautiful resort, friendly and attentive staff, fantastic breakfast, and well-maintained suites.We understand your concern about the pricing of food and drinks and appreciate your feedback. We are committed to finding a balance that offers both quality and value for our guests, and your comments will certainly help us in this endeavor.Your feedback is invaluable to us, and we look forward to welcoming you back in the future for an even more enjoyable stay.Warm regards,

Dear Massimo,We appreciate your positve feedback about your recent stay at 7Pines Resort Ibiza.We're thrilled that you had a wonderful time relaxing and experiencing our resort.Your feedback fuels our passion to continually provide the best hospitality. Looking forward to your next visit!Warm regards

Dear Aaron,it warms our hearts to read your glowing review of 7Pines Resort Ibiza. We're dedicated to offering a memorable experience, and we're delighted to have succeeded during your stay. Your feedback inspires us to maintain our commitment to excellence. See you again soon!Warm regards,

Dear Martin,Thank you very much for taking time to rate your stay with us.We would like to express our gratitude for your wonderful words of praise and for choosing the 7Pines Resort Ibiza.We are happy to hear that you had a great experience with us and that our security staff were especially attentive.Hopefully, you will come back and see us again soon!With best regards from Ibiza,

Dear Consuelo,It is always good to hear that our guests enjoyed their time staying with us and that they spent some lovely days with us.Thank you very much for taking your time to evaluate our hotel and to describe your recent experiences.Praise and recognition are the highest level of esteem and the biggest motivator for all of us.They help us achieve what we are striving for: to always do our best and to grant our guests a unique stay filled with unrepeatable moments and authentic experiences.We are looking forward to welcome you back at 7Pines Resort Ibiza.Best regards

Dear Craig,Thank you very much for your trust and being your hosts.I was really pleased after reading your lines that we were able to inspire you with our staff, premises, and stunning views. We are really sorry that your room did not meet your expectation concerning the bathroom. We do have different types of suites which vary in size and layout.Our reservations department will be more than happy to assist you before your next stay to find the most comfortable option for you.Nevertheless, I feel of course sorry for what you experienced different from what you expected and wished. This is not at all enjoyable for us as your hosts who wish the best experiences and memories for their clients. Once again thank you very much for your evaluation, which is really appreciated.We would be very pleased to welcome you back again at 7Pines Resort Ibiza.Best regards,Carlos FritzGeneral Manager

Sehr geehrter Ulrich, Vielen Dank für die Bewertung über Ihren Aufenthalt im 7Pines Resort Ibiza. Wir freuen uns, dass Sie eine Verbesserung unseres Service empfunden haben und mit Ihrer Suite zufrieden waren. Ihr Feedback ist uns sehr wichtig und wir sind stets auf der Suche nach Trainings- und Optimierungsmöglichkeiten um Ihren Aufenthalt einem unvergesslichen Erlebnis zu machen. Wir hoffen Sie bald erneut in Ibiza willkommen heißen zu dürfen und senden beste Grüße, Ramona Brieschenk Executive Office

Sehr geehrter Ulrich, Vielen Dank auch für diese Bewertung über unser Resort. Wir bedauern zu lesen, dass Ihre Suite zum versprochenen Zeitpunkt nicht zur Verfügung stand. Im Namen aller Teams entschuldigen wir uns aufrichtig und hoffen diese Unannehmlichkeit hat Ihren restlichen Aufenthalt nicht zu sehr getrübt. Bedauerlicherweise können wir das Geschehene leider nicht mehr rückgängig machen. Dennoch würden wir uns über eine zweite Chance bei Ihrem nächsten Aufenthalt freuen, um Sie von unserem Service zu überzeugen, für den wir bekannt sind. Beste Grüße aus Ibiza, Ramona Brieschenk Executive Office

Dear hamaoka, Thank you for your time to value and rate your recent wonderful stay with us. We are thrilled to read that you had such a top-notch experience with us. Hopefully, you´ll visit us again! Best regards, Daniele Trombacco Director of Operations

Dear Cindy, Thank you for taking the time to value your recent stay with us. We are happy to know that you enjoyed our sunset views so much and that our resort met your expectations. We take into account your comment regarding the sunbeds and our gastronomic offering. Thank you again for your time and valuable feedback. Hopefully, you´ll visit us again soon! Best regards, Daniele Trombacco Director of Operations

Dear R, Thank you for sharing your feedback of your recent wonderful stay with us. We are happy to hear that you had such a good time with us, that you enjoyed our breakfast and delicious food and tasty drinks. We hope to welcome you again soon! Best regards, Daniele Trombacco Director of Operations

Dear Ashley, Thank you for sharing your feedback of your recent stay with us. We are more than happy to see that you had a top notch stay. Hopefully, you´ll visit us again! Best regards, Daniele Trombacco Director of Operations

Dear Sara, Thank you for taking the time to value and share your recent stay with us. We are happy to know that you found our resort amazing along with our service and team. Thank you again for your time and feedback. Hopefully, you´ll visit us again for a new experience! Best regards, Daniele Trombacco Director of Operations

Liebe Gäste, wir bedanken uns für Ihre ausführliche Bewertung und das Teilen der Eindrücke Ihres Aufenthaltes. Es war uns eine Freude, Ihre Gastgeber zu sein. Es freut mich sehr zu lesen, dass Sie wohlfühlsame, ruhige und entspannte Tage bei uns im 7Pines Resort verbrach haben. Wie schön, dass Sie mit einem klasse Frühstück in Ihre Urlaubstage gestartet sind und vom 7Pines Team zuvorkommend umsorft wurden. Genau so, soll es auch sein In der Hoffnung, Sie bald wieder mit einem HERZLICH WILLKOMMEN ZURUECK begrüßen zu dürfen verbleibe ich mit sonnigen Grüßen, Carlos Fritz General Manager

Dear Mark, Thank you for your time to value and rate your recent stay with us. We are sad to hear that our hotel didn´t meet your expectations. You mention that service was poor and that the room and bathroom are small. We do have other rooms that are larger and with amazing views. We would be happy to welcome you again but allocate you in a room more appropriate for you. We really appreciate your feedback since it helps us grow and improve to provide the service our beloved guests deserve. Thank you again for your time. Hopefully, you´ll visit us again for a 10 points experience, Kind regards, Patricia Rocha, Director of Operations