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Avis sur Comfort Suites Huntsville MidCity District at Research Park

2.5 out of 5
Comfort Suites Huntsville MidCity District at Research Park
6224 Torok Cir, Huntsville, AL

Avis

8,4

Très bien

Note des voyageurs de 10 (Excellent), d’après 278 avis sur 586." "
Note des voyageurs de 8 (Bien), d’après 185 avis sur 586." "
Note des voyageurs de 6 (Satisfaisant), d’après 59 avis sur 586." "
Note des voyageurs de 4 (Médiocre), d’après 37 avis sur 586." "
Note des voyageurs de 2 (Horrible), d’après 27 avis sur 586." "

8,4/10

Propreté

8,6/10

Personnel et service

7,6/10

Équipements

8,0/10

Infrastructures et conditions de l’hébergement

8,0/10

Écoresponsabilité

Avis

2/10 Horrible

Shane

Voyage en groupe
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Dirty shower, sticky floor in room, hallway floors hadn’t been vacuumed in a long time. Plug drain in sink was stuck down. Breakfast was very minimal, including no plastic knives. Would not stay there again.
Séjour de 1 nuit en mai 2024

4/10 Médiocre

Myra

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Staff was very helpful. Carpets dirty, all furniture outdated and dirty, drains clogged.
Séjour de 1 nuit en mai 2024

2/10 Horrible

Michaiah

Voyage en couple
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
This hotel is more like a motel. The rooms have a strange smell but I guess you get what you pay for. I was waiting at the front desk to check in for 10 minutes and I saw and heard other employees in the back talking and ignoring me. One even looked me in the eyes and kept talking. Overall terrible place to stay and definitely not worth your money.
Séjour de 1 nuit en mai 2024

8/10 Bien

Kevin

Voyage en famille
Les points forts : Personnel et service
See above for likes. Dislikes: maid never serviced room over 3 day stay. Fortunately there was more than one set of towels in room. Otherwise stay was pleasant and uneventful.
Séjour de 3 nuits en mai 2024
Réponse de Simeon Moore - General Manager le 8 mai 2024
Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay at the Comfort Suites MidCity DistrictAs a valued customer, we see that there is room for improvement based on your feedback. We saw that you rated your Intent to Recommend an “4”; however, we also noticed that there were several missed opportunities.Please accept our apology for not meeting your expectations during your stay. As we strive to deliver a flawless guest experience, we would love to discuss your areas of concerns further. Whenever you have a moment, feel free to contact me directly at the e-mail address below so that we can continue to improve our hotel operations.

8/10 Bien

Julie M

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I spent 3 comfortable nights at Comfort Inn, it was clean inside my room. I was a bit weary of the dingy, spots in the hallway carpet. The breakfast needs improvement for a little more variety. The staff was friendly and attentive to my requests. Overall, I would recommend and stay again. Thank You
Séjour de 3 nuits en mai 2024
Réponse de Simeon Moore - General Manager le 8 mai 2024
Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay at the Comfort Suites MidCity DistrictAs a valued customer, we see that there is room for improvement based on your feedback. We saw that you rated your Intent to Recommend an “4”; however, we also noticed that there were several missed opportunities.Please accept our apology for not meeting your expectations during your stay. As we strive to deliver a flawless guest experience, we would love to discuss your areas of concerns further. Whenever you have a moment, feel free to contact me directly at the e-mail address below so that we can continue to improve our hotel operations.

10/10 Excellent

sylina

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Excellent
Séjour de 1 nuit en avril 2024
Réponse de Jen le 1 mai 2024
Thank you for taking the time to let us know how we are doing. We appreciate your business and look forward to hosting you again.

6/10 Satisfaisant

Khia

Voyage en groupe
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
I went by the reviews of this property to determine if this was the hotel I wanted to go with. They were all pretty recent and consistent and we really just needed someone to sleep for the night! We were expecting a decent room, but this was just unfavorable. It is very run down and in need of renovations. It looks like the hotel is going to fall apart from the elevators, to the hallways and to the rooms. The room was grimy and felt unclean. The carpet was very old and dirty. The couch in the room had a huge red stain on it and we were hoping it wasn’t blood. The night was definitely uncomfortable and we slept with and on blankets we had brought from home to avoid having to get under the covers. There was also a large hole around the base of the shower where it sticks out the wall and I was afraid something might climb out while I showered. I wouldn’t stay here again. The young man who worked that afternoon was very kind and attentive and made the stay worth it!!
Séjour de 1 nuit en avril 2024
Réponse de Simeon Moore - General Manager le 8 mai 2024
Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay at the Comfort Suites MidCity DistrictAs a valued customer, we see that there is room for improvement based on your feedback. We saw that you rated your Intent to Recommend an “3”; however, we also noticed that there were several missed opportunities.Please accept our apology for not meeting your expectations during your stay. As we strive to deliver a flawless guest experience, we would love to discuss your areas of concerns further. Whenever you have a moment, feel free to contact me directly at the e-mail address below so that we can continue to improve our hotel operations.

10/10 Excellent

Grecia

Séjour de 3 nuits en avril 2024

8/10 Bien

Patrick

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Bathtub faucet dripped, not a problem for us but notified the desk upon checkout. The only complaint I have is breakfast not starting until 7:00, I think 6:00 would be much better. At least it would have been for us. Staff was great and the room was comfortable.
Séjour de 2 nuits en avril 2024
Réponse de Simeon Moore - General Manager le 18 avr. 2024
Thank you for sharing your experience at the Comfort Suites MidCity District through the Guest Satisfaction Survey.With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued customer, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. Thank you for staying at the Comfort Suites MidCity District and we hope you choose to stay with us again whenever your travel needs bring you back to Huntsville.

10/10 Excellent

Linley

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Clean and large rooms.
Séjour de 1 nuit en avril 2024
Réponse de Simeon Moore - General Manager le 18 avr. 2024
Thank you for sharing your experience at the Comfort Suites MidCity District through the Guest Satisfaction Survey.With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued customer, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. Thank you for staying at the Comfort Suites MidCity District and we hope you choose to stay with us again whenever your travel needs bring you back to Huntsville.

10/10 Excellent

Jonathan, Cedartown

Séjour de 2 nuits en février 2024
Réponse de Simeon Moore - General Manager le 8 mai 2024
Thank you for sharing your experience at the Comfort Suites MidCity District through the Guest Satisfaction Survey.With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued customer, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. Thank you for staying at the Comfort Suites MidCity District and we hope you choose to stay with us again whenever your travel needs bring you back to Huntsville.

8/10 Bien

Christopher, Nassau

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Équipements
Property seems to need some renovation. There were a few items in the bathroom that showed signs of wear. The exhaust fan didn't appear to be working either. The hallway carpet needed a new look
Séjour de 5 nuits en mars 2024
Réponse de Simeon Moore - General Manager le 18 avr. 2024
Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay at the Comfort Suites MidCity DistrictAs a valued customer, we see that there is room for improvement based on your feedback. We saw that you rated your Intent to Recommend an “4”; however, we also noticed that there were several missed opportunities.Please accept our apology for not meeting your expectations during your stay. As we strive to deliver a flawless guest experience, we would love to discuss your areas of concerns further. Whenever you have a moment, feel free to contact me directly at the e-mail address below so that we can continue to improve our hotel operations.

10/10 Excellent

Darryl

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The property was within walking distance to a shopping mall and plenty of choices for food
Séjour de 2 nuits en mars 2024
Réponse de Simeon Moore - General Manager le 18 avr. 2024
Thank you for sharing your experience at the Comfort Suites MidCity District through the Guest Satisfaction Survey.With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued customer, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. Thank you for staying at the Comfort Suites MidCity District and we hope you choose to stay with us again whenever your travel needs bring you back to Huntsville.

4/10 Médiocre

Margo

Les points forts : Personnel et service
The staff were nice & polite, the conditions of the hotel were terrible, guest hallway carpet big stains, mold in tub unable to shower waited till I returned home, broken TP holder, missing towel rack. Breakfast subpar waffle no syrup, cold real no milk late night noise terrible
Séjour de 1 nuit en mars 2024
Réponse de Simeon Moore - General Manager le 18 avr. 2024
Thank you for taking the time to share your recent experience at the Comfort Suites MidCity District with us.Every process put in place is aimed at providing you with an unforgettable hotel experience. From your recent feedback, I am disappointed to learn that we fell short of your expectations. I would like to take this time to apologize for your experience. Rest assured, we are taking steps to help ensure problems of this nature do not occur in the future. As a valued customer, thank you again for your feedback and we hope to serve you again whenever your travels bring you back to Huntsville.

6/10 Satisfaisant

H. E.

Les points forts : Personnel et service
Overall neat and comfortable, friendly staff. The bathrooms could use an overhaul—a bit grimy. Breakfast was picked over halfway through the morning and nothing was being restocked, so that could’ve been better.
Séjour de 1 nuit en mars 2024
Réponse de Simeon Moore - General Manager le 22 mars 2024
Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay at the Comfort Suites MidCity DistrictAs a valued customer, we see that there is room for improvement based on your feedback. We saw that you rated your Intent to Recommend an “3”; however, we also noticed that there were several missed opportunities.Please accept our apology for not meeting your expectations during your stay. As we strive to deliver a flawless guest experience, we would love to discuss your areas of concerns further. Whenever you have a moment, feel free to contact me directly at the e-mail address below so that we can continue to improve our hotel operations.

6/10 Satisfaisant

Catherine

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Understaffed Not maintained Limited breakfast options Friendly staff who were working hard
Séjour de 2 nuits en mars 2024
Réponse de Simeon Moore - General Manager le 22 mars 2024
Thank you for taking the time to share your recent experience at the Comfort Suites MidCity District with us.Every process put in place is aimed at providing you with an unforgettable hotel experience. From your recent feedback, I am disappointed to learn that we fell short of your expectations. I would like to take this time to apologize for the noise disturbance. Rest assured, we are taking steps to help ensure problems of this nature do not occur in the future. As a valued customer, thank you again for your feedback and we hope to serve you again whenever your travels bring you back to Huntsville

4/10 Médiocre

GRACE

Voyage en famille avec de jeunes enfants
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
This hotel is OLD. Everything was broken! The beds were absolute horrible. The night stand was broken. The door to the room was broken. The bathroom door was broken. The bathroom sink was broken. The toilet ran all night. The walls in the pool area were broken. This is the hotel that time forgot. If you want a good nights sleep in a nice hotel DO NOT come to this hotel. We went down for breakfast an hour and a half before it was over and there was NO food. The internet is horrible too.
Séjour de 2 nuits en mars 2024
Réponse de Simeon Moore - General Manager le 22 mars 2024
Thank you for taking the time to share your recent experience at the Comfort Suites MidCity District with us.Every process put in place is aimed at providing you with an unforgettable hotel experience. From your recent feedback, I am disappointed to learn that we fell short of your expectations. I would like to take this time to apologize for your experience. Rest assured, we are taking steps to help ensure problems of this nature do not occur in the future. As a valued customer, thank you again for your feedback and we hope to serve you again whenever your travels bring you back to Huntsville.

4/10 Médiocre

Douglas

Voyage en couple
Les points faibles : Personnel et service et équipements
Did not like that we could hear every noise in the neighbouring rooms, hallways and outside ! There were several people talking loudly and in the halls at 12:45 am and another person that had either their phone texts and email alerts turned up very loud or it was an alarm of some sorts - regardless we could very clearly hear them and they woke us up on 3 occasions !!The breakfast was a complete disaster !! The breakfast was to run between 6am to 9 am - we arrived for breakfast at 7:45 am and there was no coffee, no muffins, bagels no plates etc. Waited for approx 15-20 minutes and nothing was corrected for the breakfast - I think the lady at the front desk was also tasked with looking after the breakfast buffet which certainly wasn't fair to her - however it was a completely unsatisfactory breakfast
Séjour de 1 nuit en février 2024
Réponse de Jen le 2 mars 2024
Thank you for taking the time to give us honest feedback in regards to your stay. We are disheartened to hear that it was less than your expectation. We will use this feedback to improve our services to our guests.

10/10 Excellent

Joseph

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de Jen le 1 mars 2024
Thank you for the fantastic review! We appreciate you taking the time to let us know how we are doing. We look forward to hosting you again.

10/10 Excellent

Austin

Séjour de 1 nuit en février 2024
Réponse de Simeon Moore - General Manager le 22 mars 2024
Thank you for sharing your experience at the Comfort Suites MidCity District through the Guest Satisfaction Survey.With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued customer, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. Thank you for staying at the Comfort Suites MidCity District and we hope you choose to stay with us again whenever your travel needs bring you back to Huntsville.

4/10 Médiocre

Rachel, Doral

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Don’t expect to get your clean every day
Séjour de 1 nuit en février 2024
Réponse de Jen le 28 févr. 2024
We are sorry to hear that your stay was not as expected. We appreciate feedback to improve our guests experiences.

10/10 Excellent

Benjamin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de Jen le 28 févr. 2024
Thank you for the outstanding score. We appreciate your feedback and look forward to hosting you again.

2/10 Horrible

Lauren

Voyage en famille
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
This hotel is obviously older but seems ok. However the bathroom door won’t latch and everything is pretty dated. Also, we booked this hotel primarily for the pool for my son. Which was under construction while we were here. I called 3 times in the few days before we came to make sure it would be open and they told me it would be every time I called. We were able to access the pool for about 20 minutes before they kicked us out to work on the ceiling. Also the pool heater was broken and the water was ice cold. So cold it hurt and you couldn’t get used to it. The breakfast was pitiful. Stale bread and only those premade egg rounds. No other protein at all. At least the waffle was ok. I wish I had paid the extra money to stay at a different hotel. I will never be back. I stayed at this same brand in another city and had a great experience. I’m extremely disappointed and feel cheated. I recommend you take your business elsewhere. At least the checkin guy was very friendly.
Réponse de Jen le 28 févr. 2024
We are sorry to hear that your stay was not as expected. We appreciate feedback to improve our guests experiences.

6/10 Satisfaisant

Latoyia

Les points faibles : Propreté
The hotel needs major updates, especially bathroom. Get rid of the carpets. My room smelled of smoke and mildew. And it was a non-smoking room. The breakfast can be better prepared. The people above me kept me up all night will the stomping. I cut my stay short. Its in a great area for shopping and eating. But still wasnt worth the uncomfortable hard bed, and smelly room
Séjour de 3 nuits en février 2024
Réponse de Jen le 28 févr. 2024
We are sorry to hear that your stay was not as expected. We appreciate feedback to improve our guests experiences.

8/10 Bien

Dolly

Les points forts : Propreté et personnel et service
I liked it. I will book again .
Séjour de 2 nuits en février 2024
Réponse de Jen le 28 févr. 2024
Thank you for the outstanding score. We appreciate your feedback and look forward to hosting you again.

2/10 Horrible

Feaundra

Les points faibles : Personnel et service
Séjour de 1 nuit en février 2024
Réponse de Jen le 28 févr. 2024
We are sorry to hear that your stay was not as expected. We appreciate feedback to improve our guests experiences. We hope that you will visit us again.

8/10 Bien

Karen

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Staff was wonderful, breakfast was non existent a the food trucks were delayed due to a storm the previous week (seems like they could have run to Sam’s for sweet rolls and fruit) and the bed was so firm I slept on the couch
Séjour de 3 nuits en janvier 2024
Réponse de Jen le 28 févr. 2024
Thank you for your feedback. We are disheartened that your stay was less than superior and hope that you will come to visit us again.

8/10 Bien

Joshua, Glasgow

Voyage d’affaires, Voyage en couple
Les points forts : Propreté et personnel et service
I reserved a king bed and got a room with two doubles because of a “maintenance emergency”. There were several broken or poorly repaired things around the building. As for the breakfast, the food they had was good, but don’t expect many choices. No juice in the machine, no jelly for the biscuits. I would stay there again, but know the money went into the reception area.
Séjour de 1 nuit en janvier 2024
Réponse de Jen le 28 févr. 2024
We are so sorry that your stay was less than you expected. Thank you for your feedback. We hope that we can host you again in the future.

6/10 Satisfaisant

Earnestine

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en janvier 2024
Réponse de Jen le 28 févr. 2024
We are sorry to hear that your stay was less than expected. We appreciate your feedback, it helps us to improve our service and products for our guests.

4/10 Médiocre

Nestor

Voyage d’affaires
Les points faibles : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Old hotel, the breakfast in the morning horrible choices with lots of items missing.
Séjour de 3 nuits en janvier 2024
Réponse de Jen le 28 févr. 2024
We are sorry to hear that your stay was less than expected. We appreciate your feedback, it helps us to improve our service and products for our guests.

10/10 Excellent

Leroy, Sayreville

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en décembre 2023
Réponse de Jen le 28 févr. 2024
We appreciate you taking the time to give us a review. We are happy to see your stay exceeded your expectations.

8/10 Bien

Xiao Feng

Séjour de 1 nuit en janvier 2024
Réponse de Jen le 28 févr. 2024
We are sorry to hear that your stay was less than expected. We appreciate your feedback, it helps us to improve our service and products for our guests.

10/10 Excellent

Kevin

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de Jen le 28 févr. 2024
We appreciate you taking the time to give us a review. We are happy to see your stay exceeded your expectations.

10/10 Excellent

Becky

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en décembre 2023
Réponse de Jen le 28 févr. 2024
We appreciate you taking the time to give us a review. We are happy to see your stay exceeded your expectations.

10/10 Excellent

Russell

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
We stayed for a wrestling tournament very clean and nice
Séjour de 1 nuit en décembre 2023
Réponse de Jen le 31 déc. 2023
Thank you for the kind words about your stay at our hotel. We appreciate you and your business and look forward to your return stay with us.

6/10 Satisfaisant

BRYAN

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Personnel et service
Les points faibles : Équipements
For the price it was clean and good vreakfast friendly staff
Séjour de 2 nuits en décembre 2023
Réponse de Jen le 31 déc. 2023
Thank you for taking the time to let us know how we are doing. We are happy to hear that you enjoyed the breakfast and the staff was friendly. We look forward to your return stay with us.

10/10 Excellent

Thomas

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en décembre 2023
Réponse de Jen le 29 déc. 2023
Thank you for taking the time to let us know how we are doing. We appreciate the five out of five.

4/10 Médiocre

judy g

Voyage en couple
Les points faibles : Propreté et personnel et service
Had to check three rooms to find a room good enough to sleep in finally on 3rd floor. Breakfast at 815 am was gone and wouldn't bring out more. Used towels for 2 days couldn't get no one to answer phone at desk. Went down and no one there. Food next morning was bad sat there was hard and nasty. Won't stay there again.
Séjour de 2 nuits en décembre 2023
Réponse de Jen le 29 déc. 2023
We are sorry to hear that your stay with us was less than superb. We appreciate the feedback. We do hope that you will come to see us again so we can show you the changes that are being made to make each guests' stay excellent.

8/10 Bien

Joon Kyu

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de Jen le 29 déc. 2023
Thank you for taking the time to let us know how we are doing.We appreciate your time and look forward to you staying with us again.

10/10 Excellent

Valerie

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good stay
Good stay for overnight trip Rooms where clean. - good location
Séjour de 1 nuit en décembre 2023
Réponse de Jen le 18 déc. 2023
Thank you so much for taking the time to tell us how we are doing. We are glad you enjoyed your stay and look forward to your stay with us again.

10/10 Excellent

Michelle

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en décembre 2023
Réponse de Jen le 18 déc. 2023
Thank you for the 10 out of 10! We are glad you enjoyed your stay and look forward to your return with us.

10/10 Excellent

Jaime

Séjour de 1 nuit en décembre 2023
Réponse de Jen le 31 déc. 2023
Thank you for the five out of five! We are glad you enjoyed your stay with us.

6/10 Satisfaisant

Tracy

Voyage en famille
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
I booked a room with two beds in it and was given a room with a king bed and couch. We had three people in our party. I had to ask for sheets and a blanket. I can only hope they were clean. Also, there weren’t enough towels, so I had to make another trip to the front desk. The sheets on the bed had stains on them. It just wasn’t a good experience.
Séjour de 1 nuit en décembre 2023
Réponse de Jen le 18 déc. 2023
We are sorry to hear that your stay with us was not to your expectations. Thank you for taking the time to let us know how we are doing and how we may improve our service to our guests.

10/10 Excellent

Markita

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2023
Réponse de Jen le 30 oct. 2023
Thank you so much for the excellent review! We are excited to hear that you enjoyed your stay and look forward to your return stay with us.

10/10 Excellent

Donna

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Quiet, clean, great breakfast
Séjour de 2 nuits en octobre 2023
Réponse de Jen le 29 oct. 2023
Thank you so much for the favorable review. We look forward to your visit with us again.

4/10 Médiocre

Voyageur vérifié

Voyage en famille
Les points forts : Confort de la chambre
Les points faibles : Infrastructures et conditions de l’hébergement
Don’t go here for the pool
Very disappointing. We stayed here for a quick fall break trip and booked this particular hotel because it had a pool and was a good location for the activities we wanted to do. I called ahead to confirm the pool was open before booking. The man on the phone said it was, so I booked! We weren’t expecting to walk into the Ritz Carlton by any means but it was apparent that there hasn’t been much updating done in a long time. Imagine my shock when the woman checking us in says “the pool ain’t working, so you know.” Then follows it up with the Wi-Fi is in and out. We aren’t visiting the area for the hotel alone but after we hyped our three young kids up about how we could take a swim in the evening only to have to tell them we couldn’t, we were disappointed. The room had a no smoking sign but it was apparent that people had been smoking either in the hallway or possibly in our room. The continental breakfast was ok but the man working the front desk the next day really needs to lighten up. He was not very friendly at all.
Séjour de 2 nuits en octobre 2023
Réponse de Jen le 19 oct. 2023
We are disheartened that you did not have the stay you deserved.Our pool is out of commission for maintenance, to help those who booked to use the pool, we noted on our website that it is closed right now. We appreciate the candid responses to your stay and we use these to improve our service and facilities for all of our guests.

10/10 Excellent

Zandra A

Voyage en famille, Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The friendly staff and the room.
Séjour de 1 nuit en octobre 2023
Réponse de Jen le 18 oct. 2023
Thank you for the kind words. We appreciate that you chose to stay with us and look forward to your return.

8/10 Bien

Rachael

Séjour de 2 nuits en octobre 2023
Réponse de Comfort Inn Huntsville Research Park le 1 nov. 2023
Thank you for staying with us and the great review. We hope to see you again soon!

8/10 Bien

Mary

Séjour de 4 nuits en novembre 2022
Réponse de Comfort Inn Huntsville Research Park le 1 nov. 2023
Thank you for staying with us. We're glad to hear you enjoyed your stay.

8/10 Bien

Jeffrey

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
It’s a comfortable hotel and the staff was very friendly. I’ll stay there again on my next trip.
Séjour de 2 nuits en octobre 2023
Réponse de Jen le 9 oct. 2023
Thank you so much for the positive review. We appreciate that you enjoyed your stay with us.