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Avis sur SpringHill Suites Houston NASA/Seabrook

3 out of 5
SpringHill Suites Houston NASA/Seabrook
2120 Nasa Pkwy, Seabrook, TX

Avis

9,0

Merveilleux

Note des voyageurs de 10 (Excellent), d’après 569 avis sur 902." "
Note des voyageurs de 8 (Bien), d’après 229 avis sur 902." "
Note des voyageurs de 6 (Satisfaisant), d’après 56 avis sur 902." "
Note des voyageurs de 4 (Médiocre), d’après 26 avis sur 902." "
Note des voyageurs de 2 (Horrible), d’après 22 avis sur 902." "

9,2/10

Propreté

9,0/10

Personnel et service

8,6/10

Équipements

9,0/10

Infrastructures et conditions de l’hébergement

8,8/10

Écoresponsabilité

Avis

10/10 Excellent

AMELIE

Séjour de 1 nuit en juillet 2023
Réponse de Terri le 2 août 2023
Thank you for the great review. We appreciate you choosing to be our guest

8/10 Bien

Olivier

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en novembre 2021
Réponse de Terri le 14 mars 2022
Thank you for the review, sorry we did not meet your expectations.

10/10 Excellent

Danika

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I had an amazing experience
Séjour de 1 nuit en mai 2024
Réponse de Terri le 23 mai 2024
Thank you for the nice comments. We appreciate you choosing to be our guest. Hope to welcome you back soon.

10/10 Excellent

Monica

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very nice hotel staff. Nice restaurant and bar. Beautiful lobby
Séjour de 1 nuit en février 2024
Réponse de Terri le 10 mai 2024
We appreciate your review. Thank you for choosing to be our guest. We hope to welcome you back soon.

10/10 Excellent

Phillip

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Terri le 22 avr. 2024
Thank you for the score. We appreciate you choosing to be our guest.

4/10 Médiocre

Theron

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Terri le 5 avr. 2024
We are sorry we failed to meet your expectations.

10/10 Excellent

Juan

Séjour de 1 nuit en mars 2024
Réponse de Terri le 22 avr. 2024
We appreciate the great score. Thank you for choosing SpringHill Suites Seabrook

8/10 Bien

john

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Decent, quiet
Séjour de 1 nuit en mars 2024
Réponse de Terri le 28 mars 2024
Thank you for the review. We are sorry we fail short in meeting your expectations.

6/10 Satisfaisant

Alma

Voyage en famille
It was average but overall it was good for one night!
Séjour de 1 nuit en mars 2024
Réponse de Terri le 4 mars 2024
I hope you will accept my apology for failing to meet your expectations.

8/10 Bien

LaTonya

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Property was very clean and quiet. Also, the breakfast was great compared to many other hotel chains.
Séjour de 1 nuit en février 2024
Réponse de Terri le 20 févr. 2024
Thank you for the feedback. We appreciate you choosing to be our guest.

8/10 Bien

Jessica

Les points forts : Propreté
Séjour de 1 nuit en février 2024
Réponse de Terri le 20 févr. 2024
Thank you for the score. Sorry we were unable to meet your expectations.

6/10 Satisfaisant

Christine

Voyage en famille
Les points forts : Propreté
Property was convenient to where I needed to be. It definitely shows wear and tear. Mattress should be replaced due to wear. It was saggy.
Séjour de 2 nuits en janvier 2024
Réponse de Terri le 5 févr. 2024
Please accept my apology for the inconvenience you may have experienced with the mattress. I can assure you we will address this issue. Thank you for being our guest, we hope you will give us another opportunity in the future.

10/10 Excellent

Steve

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Pre Cruise Stay.
Absolutely a great place to stay. We stay here time to time prior to cruising. Quiet but located close to Kemah Boardwalk
Séjour de 1 nuit en janvier 2024
Réponse de Terri le 15 janv. 2024
We appreciate the great review. Thank you for choosing to be our guest.

8/10 Bien

Cynthia

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de Terri le 8 janv. 2024
I hope you will accept my apology for failing to meet your expectations.

10/10 Excellent

Frances

Réponse de Terri le 9 févr. 2024
Thank you for the great score. We appreciate you choosing to be our guest.

8/10 Bien

JOSEPH, East Elmhurst

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The property was very clean, and I really liked the room amenities
Séjour de 1 nuit en novembre 2023
Réponse de Terri le 28 nov. 2023
Thank you for the review. We appreciate you being our guest.

8/10 Bien

Ricardo

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Location was good, just minutes to the marina.
Séjour de 2 nuits en octobre 2023
Réponse de Terri le 30 oct. 2023
Thank you for the review. We appreciate you choosing to be our guest.

10/10 Excellent

Estella Recio

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This was a business trip and the location was convenient. There were plenty of restaurants nearby to choose from. The staff was very friendly and the complimentary breakfast was satisfactory.
Séjour de 1 nuit en octobre 2023
Réponse de Terri le 31 oct. 2023
Thank you for the review. We appreciate you choosing to be our guest.

10/10 Excellent

Roger

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Clean and friendly.
Séjour de 1 nuit en octobre 2023
Réponse de Terri le 23 oct. 2023
Thank you for the review. We appreciate you choosing to be our guest.

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, confort de la chambre
Almost a perfect stay
Overall good stay with family. Our room was clean but light on a couple of things. Had to track down housekeeper for toilet paper, bar soap & additional coffee cups for the room. None of the trash cans had liners but not sure if they were supposed to. The call button for the elevator on the 3rd floor didn't work so we had to call to the front office to send the elevator up - minor inconvenience. Breakfast was well stocked & good. Overall really clean everywhere & front desk staff were all very nice. Would definitely stay again.
Séjour de 2 nuits en octobre 2023
Réponse de Terri le 17 oct. 2023
I am sorry we fell short of meeting all your expectations. I will share your comments with the staff and we will be working hard to improve.Thank you for the review and for being our guest. We hope to welcome you again in the future.

6/10 Satisfaisant

Sarah

Voyage en famille
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Room not cleaned while we were there, not enough towels initially for the length of our stay and number of guests in our room and the elevator was partially inoperable. Location was good and breakfast was okay.
Séjour de 2 nuits en octobre 2023
Réponse de Terri le 16 oct. 2023
Thank you for the comments. I hope you will accept my apology for any inconvenience we may have caused with the elevator outage and the room cleanliness. We will definitely be working hard to improve.

8/10 Bien

Tuan

Voyage en groupe
Les points forts : Propreté
good
Séjour de 1 nuit en octobre 2023
Réponse de Terri le 16 oct. 2023
We appreciate your choosing to be our guest; and thank you for the review.

8/10 Bien

carol

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice clean property. Breakfast just eh not the best tasting but not the worst either- whaat you expect from a hotel breakfast, had lots of bagels and English muffins and croissants but no regular toast.…. Good Coffee though. Overall I would definitely stay again- great area and great price and no major issues with the room or staff. Nice set up in the room.
Séjour de 2 nuits en septembre 2023
Réponse de Terri le 6 oct. 2023
Thank you for your review, appreciate the feedback. We hope to welcome you back soon.

10/10 Excellent

LAKISHA

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en septembre 2023
Réponse de Terri le 26 sept. 2023
We appreciate the great score. Thank you for staying with us. We hope to see you again soon.

10/10 Excellent

Scott

Séjour de 1 nuit en septembre 2023
Réponse de Terri le 2 oct. 2023
Thank you for the review. We appreciate you choosing to be our guest

10/10 Excellent

richard

Séjour de 1 nuit en septembre 2023
Réponse de Terri le 30 oct. 2023
Thank you for the great score. We appreciate you being our guest.

10/10 Excellent

Grace

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Stayed here when visiting NASA. I highly recommend it. It has a great location, friendly staff and is clean. It’s easy to get to. I rented a car and found it central to many places I wanted to see near the Space Center. Free breakfast with it too!
Séjour de 3 nuits en septembre 2023
Réponse de Terri le 5 sept. 2023
That you for the great review. We appreciate you choosing to be our guest.

10/10 Excellent

Roy

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean and quite
Séjour de 1 nuit en septembre 2023
Réponse de Terri le 5 sept. 2023
We appreciate the review. Thank you for staying with us.

10/10 Excellent

Sarina

Séjour de 1 nuit en septembre 2023
Réponse de Terri le 5 sept. 2023
We appreciate the great score. Thank you for choosing to stay with us.

10/10 Excellent

Bryanna

Voyage en famille
Les points forts : Confort de la chambre
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 2 nuits en août 2023
Réponse de Terri le 29 août 2023
We appreciate the great score. Thank you for being our guest.

8/10 Bien

Richard

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en août 2023
Réponse de Terri le 28 août 2023
Sorry we failed to meet your expectations. We appreciate you being our guest, and hope you give us another try in the future.

10/10 Excellent

Nohemi

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Amazing
My daughter picked this hotel for her kemah birthday and we loved it. Will definitely use this in the future
Séjour de 1 nuit en août 2023
Réponse de Terri le 28 août 2023
Thanks so much for being our guests. We appreciate the great score and look forward to welcoming you back soon.

10/10 Excellent

Arisetyowati

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en août 2023
Réponse de Terri le 28 août 2023
Thank you the great score. We appreciate you choosing to stay with us

8/10 Bien

Melita

Voyage d’affaires
Les points forts : Personnel et service et confort de la chambre
Séjour de 1 nuit en août 2023
Réponse de Terri le 7 août 2023
Thank you for the review. We apologize for falling short of meeting all expectations.

6/10 Satisfaisant

Lauranette

Voyage en famille
Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 2 nuits en juillet 2023
Réponse de Terri le 5 août 2023
We are sorry we failed to meet your expectations.

4/10 Médiocre

samille, Houston

Les points faibles : Infrastructures et conditions de l’hébergement
Gnats in room. Elevator doesn't go down unless sent up by front desk. Pool not working. No discount given for inconvenience. Ice maker not working on the room floor.
Séjour de 2 nuits en août 2023
Réponse de Terri le 4 août 2023
I hope you will accept my apology for the issues you experienced with your recent stay. We are working to resolve the issues as quickly as possible.

10/10 Excellent

Aida

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en juillet 2023
Réponse de Terri le 4 août 2023
We appreciate the review. Thank you for being our guest

10/10 Excellent

Bob

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en juillet 2023
Réponse de Terri le 3 août 2023
We appreciate the score. Thank you for choosing to stay with us. Hope to see you again soon.

8/10 Bien

Keith

Séjour de 1 nuit en juillet 2023
Réponse de Terri le 28 août 2023
We appreciate you choosing to be our guest. We are sorry we feel short of meeting your expectations

10/10 Excellent

Sok

Séjour de 1 nuit en juillet 2023
Réponse de Terri le 31 juil. 2023
Thank you for the great score. We truly appreciate yoiu being our guets.

6/10 Satisfaisant

William

Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Check in was terrible. We arrived at 4PM and were told rooms weren't available yet, come back in 10-15 minutes. Came back at 4:30, there was a different desk clerk and she was trying to check in a very large party to multiple rooms. She finally finished with them, and instead of checking us in she left the desk to go in back. She finally came back and checked us in at about 5. Why doesn't Springhill have a backup to help when the check in load builds up? The layout of the rooms is great, Springhill obviously spent a lot of money renovating them. But they aren't spending the money to maintain them. There was extensive mildew on the ceilings of both bathrooms, and the towel rack and toilet roll holder were both falling off the wall.
Séjour de 1 nuit en juillet 2023
Réponse de Terri le 25 juil. 2023
Please accept my apology for the inconveniences with the check in experience and the maintenance issues with your room. I will review these issues with the staff, and we will do our best to improve.

10/10 Excellent

Jose A

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great
Séjour de 1 nuit en juillet 2023
Réponse de Terri le 19 juil. 2023
Thank you for the score. We appreciate you being our guest.

6/10 Satisfaisant

Thulia

Séjour de 2 nuits en juillet 2023
Réponse de Terri le 24 juil. 2023
Thank you for the review, sorry we failed short of meeting your expectations.

10/10 Excellent

Melanie

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
We were very happy with the hotel. I loved how the room had a water closet with a small sink as well as a shower and sink in a separate area. I also liked the sitting area/office.
Séjour de 1 nuit en juillet 2023
Réponse de Terri le 17 juil. 2023
Thank you for the review. We appreciate you choosing to be our guest and hope to welcome you back again soon.

4/10 Médiocre

Amber

Voyage en famille
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
This is our second I’m staying at this hotel the first time and we had a fabulous stay. We like the fact of the couch makes two twin beds. This time there was blood specks on the thin sheet thing that goes on top on the comforter. The breakfast was horrible the eggs were bland and bacon under cooked. This is normally our go to hotel when we come visit family because of the location to our relatives. We went through 3 remotes for the tv before they changed the batteries. They have sensors above the door that turns on the AC when you get back but it’s off the whole time your gone so the room was hot and humid when we got back.
Séjour de 2 nuits en juillet 2023
Réponse de Terri le 11 juil. 2023
I hope you will accept my apology for any inconvenience we may have caused you with the room cleanliness and the poor breakfast issues. I will share your comments with the staff and we will be working hard to improve.

10/10 Excellent

Monica

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The room was very clean and the beds were super comfortable. Their staff were very friendly and accommodating. And their breakfast had a good variety and it was delicious. We will definitely stay here again when we return to the area!
Séjour de 2 nuits en juillet 2023
Réponse de Terri le 10 juil. 2023
Thank you for the review. We appreciate you choosing to be our guest.

10/10 Excellent

Cesar

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en juillet 2023
Réponse de Terri le 6 juil. 2023
Thank you for the great score. We appreciate you choosing to be our guest.

8/10 Bien

Kadesha

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Had a nice stay on family vacation.
Séjour de 2 nuits en juillet 2023
Réponse de Terri le 5 juil. 2023
We appreciate you choosing to be our guest. Thank you for the review.

10/10 Excellent

Jamie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Clean and Comfy
The room was very clean, spacious and comfortable. The location was great as well.
Séjour de 1 nuit en juin 2023
Réponse de Terri le 3 juil. 2023
Thank you for the review. We appreciate you choosing to stay with us.

10/10 Excellent

rachel

Séjour de 1 nuit en juin 2023
Réponse de Terri le 3 juil. 2023
We appreciate the great score. Thank you for being our guest.