Avis
7,6
Bien
7,8/10
Propreté
7,6/10
Personnel et service
7,2/10
Équipements
7,8/10
Infrastructures et conditions de l’hébergement
7,8/10
Écoresponsabilité
Avis
Voyage en famille, Voyage d’affaires
23 mai 2024
Les points forts : Équipements
Séjour de 1 nuit en mai 2024
Réponse de Manager le 24 mai 2024
Hello Willa,We are pleased to hear that you found your room at our hotel spacious and well-maintained. Our team strives to ensure a comfortable and enjoyable stay for all our guests. Your feedback is valuable to us, and we appreciate you sharing your experience with us.
2/10 Horrible
Tyra
Voyage en famille
19 mai 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Tyra
Séjour de 1 nuit en mai 2024
Réponse de Manager le 21 mai 2024
Hello Tyra, We regret to hear about your experience and apologize for the inconvenience you faced during your stay. Your feedback is valuable to us and will be shared with the relevant teams for further review. We strive to provide a comfortable stay for all our guests and are continuously working to enhance our services.
10/10 Excellent
Granville
Voyage d’affaires
14 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Granville
Séjour de 1 nuit en mai 2024
Réponse de Manager le 14 mai 2024
Hello Granville,We're thrilled to hear that you found our hotel clean and smelling great during your stay. Our team works hard to maintain high standards of cleanliness. Your positive feedback is truly appreciated and we hope to welcome you back soon for another enjoyable stay.
2/10 Horrible
abdul
12 mai 2024
Les points faibles : Propreté
abdul
Séjour de 3 nuits en mai 2024
Réponse de Manager le 14 mai 2024
Hello abdul,We're sorry to hear that your experience did not meet expectations. Please reach out to us with any feedback so we can address your concerns.
10/10 Excellent
Shylah
23 avr. 2024
Shylah
Séjour de 1 nuit en avril 2024
Réponse de Manager le 14 mai 2024
Hello Shylah,We are thrilled to hear that you had a fantastic experience during your stay with us! Our team is delighted that you enjoyed your time at the hotel and we hope to welcome you back soon for another memorable stay.
10/10 Excellent
DARRELL
Voyage d’affaires
22 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
DARRELL
Séjour de 4 nuits en avril 2024
Réponse de Manager le 25 avr. 2024
Hello DARRELL,We're delighted to hear that you enjoyed our office staff and cleaning team during your stay. Your kind words are truly appreciated. Feedback like yours inspires us to keep providing exceptional service. Thank you for taking the time to share your positive experience!
2/10 Horrible
Victor
19 avr. 2024
Les points forts : Personnel et service
Les points faibles : Propreté
Victor
Séjour de 3 nuits en avril 2024
Réponse de Manager le 23 avr. 2024
Hello Victor, We're sorry to hear that your experience did not meet your expectations. Please feel free to reach out to us with any specific feedback you have from your stay. We value your input and would like the opportunity to address any concerns you may have.
10/10 Excellent
Monica
14 avr. 2024
Les points forts : Propreté
Monica
Séjour de 1 nuit en avril 2024
Réponse de Manager le 17 avr. 2024
Hello Monica,We are glad to hear that you had a wonderful experience at our hotel! If you have any further feedback to share, please do not hesitate to reach out to us. Your satisfaction is our top priority.
10/10 Excellent
Jovel
11 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jovel
Séjour de 4 nuits en mars 2024
Réponse de Manager le 12 avr. 2024
Hello Jovel,We are delighted to hear that you had a pleasant stay with us. Your positive feedback is truly appreciated, and we hope to welcome you back soon for another enjoyable experience at our hotel. Thank you for taking the time to share your thoughts with us.
6/10 Satisfaisant
Emmett
Voyage en famille
10 avr. 2024
Emmett
Séjour de 1 nuit en avril 2024
Réponse de Manager le 11 avr. 2024
Hello Emmett, We appreciate you sharing your experience with us. We regret to hear about the inconvenience you faced during check-in and apologize for any lack of hospitality you encountered. Your feedback on the room condition is noted, and we will address these matters with our team to improve our services. Our goal is to ensure all guests have a comfortable stay with us.
10/10 Excellent
Jovel
29 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jovel
Séjour de 3 nuits en mars 2024
Réponse de Manager le 31 mars 2024
Hello Jovel,We are delighted to hear that you had a fantastic stay with us! We look forward to welcoming you back in the future for another memorable experience.
10/10 Excellent
Alicia
24 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Alicia
Séjour de 3 nuits en janvier 2024
Réponse de Manager le 27 mars 2024
Hello Alicia,We're thrilled to hear you had a fantastic stay with us! If you have any further comments or suggestions, we'd love to hear from you. Safe travels and we hope to welcome you back soon!
2/10 Horrible
Juan, Newark
23 mars 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Juan
Séjour de 1 nuit en mars 2024
Réponse de Manager le 24 mars 2024
Hello Juan,We appreciate your feedback and regret to hear that your experience did not meet your expectations. Should you wish to discuss your concerns further, please contact our management team directly. Your satisfaction is important to us, and we value the opportunity to address any issues you may have experienced during your stay.
2/10 Horrible
Juan, Newark
Voyage d’affaires
22 mars 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Juan
Séjour de 1 nuit en mars 2024
Réponse de Manager le 22 mars 2024
Hello Juan,We appreciate your feedback and apologize for any inconvenience caused. Please feel free to reach out to our management team to address this matter further.
2/10 Horrible
Willie
Voyage en famille avec de jeunes enfants, Voyage en couple
18 mars 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Willie
Séjour de 2 nuits en mars 2024
Réponse de Manager le 22 mars 2024
Hello Willie, We regret to hear about your experience and apologize for any inconvenience caused during your stay. We strive to ensure all guests enjoy their time with us and take your feedback seriously for further improvement. Your comments will be shared with the team for their awareness. Thank you for bringing this to our attention.
10/10 Excellent
Ashley
7 mars 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Ashley
Séjour de 4 nuits en mars 2024
Réponse de Manager le 9 mars 2024
Hello Ashley,We are glad to hear you found our hotel to be clean and with friendly staff. Your feedback is greatly appreciated as we strive to provide a top-notch experience for all our guests. We hope to welcome you back again in the future!
10/10 Excellent
Ashley
Voyage en famille, Voyage en couple
1 mars 2024
Les points forts : Équipements et infrastructures et conditions de l’hébergement
Ashley
Séjour de 1 nuit en février 2024
Réponse de Manager le 2 mars 2024
Hello Ashley,We're pleased to hear that you found our customer service friendly. Our team strives to provide exceptional service to all our guests. If there is anything else we can assist you with, please don't hesitate to reach out to our management team. Thank you for staying with us!
6/10 Satisfaisant
Angshuman
Voyage en couple
20 févr. 2024
Les points forts : Propreté et personnel et service
Angshuman
Séjour de 1 nuit en février 2024
Réponse de Manager le 22 févr. 2024
Hello Angshuman, We appreciate your feedback on the cleanliness and comfort of our rooms. Your review of the breakfast is duly noted for improvement. We strive to enhance all aspects of our guests' experience.
8/10 Bien
Rose
Voyage d’affaires
12 févr. 2024
Les points forts : Propreté et personnel et service
Rose
Séjour de 1 nuit en février 2024
Réponse de Manager le 15 févr. 2024
Hello Rose, Thank you for choosing our hotel for your stay and for taking the time to share your feedback. We appreciate your compliments on our cleanliness. While we understand your desire for updated amenities, we value your perspective and will consider your suggestion for charging terminals and microwaves. We apologize for any inconvenience you experienced with the breakfast availability and will review our procedures to ensure sufficient food for all guests. We hope to welcome you back in the future for an even better experience.
8/10 Bien
Michael
Voyage en famille, Voyage en groupe, Voyage en couple
12 févr. 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Michael
Séjour de 2 nuits en février 2024
Réponse de Manager le 14 févr. 2024
Hello Michael, Thank you for your feedback regarding English proficiency. We appreciate your input and will take it into consideration to further enhance our staff's language skills. We value the opportunity to improve our service and hope to provide an even better experience for our future guests.
10/10 Excellent
Kristin
Voyage en famille
9 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Kristin
Séjour de 7 nuits en février 2024
Réponse de Manager le 10 févr. 2024
Hello Kristin,Thank you for choosing our hotel for your stay! We appreciate your perfect rating and are delighted to hear that you had a wonderful experience. If you have any additional comments or suggestions, please don't hesitate to reach out to us. We hope to welcome you back in the future for another exceptional stay.
10/10 Excellent
Tammie
7 févr. 2024
Tammie
Séjour de 3 nuits en février 2024
Réponse de Manager le 9 févr. 2024
Hello Tammie,Thank you for rating us a perfect 10! We're thrilled that you had such a wonderful experience during your stay. If there's anything else we can do to make your next visit even better, please let us know. We look forward to welcoming you back soon!
2/10 Horrible
Timothy
3 févr. 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Timothy
Séjour de 1 nuit en février 2024
Réponse de Manager le 7 févr. 2024
Hello Timothy, We're sorry to hear that you didn't have the best experience during your stay. We encourage you to reach out to our hotel directly so that we can understand the specific issues you faced and address them accordingly. We appreciate your feedback and hope to have the chance to make it up to you in the future.
6/10 Satisfaisant
Brandon
Voyage d’affaires
30 janv. 2024
Les points forts : Personnel et service et confort de la chambre
Brandon
Séjour de 1 nuit en janvier 2024
Réponse de Manager le 1 févr. 2024
Hello Brandon, We appreciate you sharing your feedback with us. We apologize for the odor you experienced during your stay. We strive to maintain clean and fresh rooms for our guests. Please note that we have taken note of your concerns and will address them with our housekeeping team. Thank you for bringing this to our attention and we hope to have the opportunity to welcome you back in the future.
6/10 Satisfaisant
Harlee
Voyage d’affaires
29 janv. 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Harlee
Séjour de 1 nuit en janvier 2024
Réponse de Manager le 31 janv. 2024
Hello Harlee, Thank you for choosing to stay with us and sharing your feedback. We appreciate your kind words about our clean and spacious rooms, as well as our convenient location near restaurants. We apologize if our breakfast options did not meet your expectations. We understand that parking may be limited at times, but we strive to provide the best experience possible. We hope to have the opportunity to welcome you back in the future.
10/10 Excellent
Fernando
Voyage d’affaires
28 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Fernando
Séjour de 3 nuits en janvier 2024
Réponse de Manager le 29 janv. 2024
Hello Fernando,Thank you for choosing our hotel for your recent stay. We are thrilled to hear that your experience was exceptional. If you have any further comments or suggestions, please feel free to reach out to us directly. We look forward to welcoming you back in the future.
10/10 Excellent
Samuel
21 janv. 2024
Samuel
Séjour de 1 nuit en janvier 2024
Réponse de Manager le 25 janv. 2024
Hello Samuel,Thank you for choosing our hotel for your stay! We're thrilled to hear that you had a wonderful experience with us. We appreciate your support and hope to welcome you back soon for another fantastic stay.
10/10 Excellent
Hairol
Voyage en famille
21 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hairol
Séjour de 1 nuit en janvier 2024
Réponse de Manager le 25 janv. 2024
Hello Hairol,We're delighted to hear that you had such a wonderful experience during your stay! If there is anything further we can assist you with, please don't hesitate to reach out to us. We look forward to welcoming you back in the future.
6/10 Satisfaisant
Christopher
Voyage d’affaires
19 janv. 2024
Les points forts : Propreté
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Christopher
Séjour de 1 nuit en janvier 2024
Réponse de Manager le 22 janv. 2024
Hello Christopher, Thank you for your feedback regarding your recent stay. We appreciate your comments about the room and will take them into consideration. We apologize if the service provided by our staff did not meet your expectations. We strive to provide excellent service to all our guests and we are sorry if we fell short in this regard. We appreciate your feedback and will work to improve in the future.
10/10 Excellent
Brandi
Voyage d’affaires
18 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Brandi
Séjour de 4 nuits en janvier 2024
Réponse de Manager le 20 janv. 2024
Hello Brandi,We are thrilled to hear that you had such a wonderful experience during your stay with us! We appreciate you choosing our hotel and hope to welcome you back again soon for another amazing stay. If there is anything we can do to make your next visit even better, please don't hesitate to reach out to us directly.
4/10 Médiocre
Asia
Voyage en couple
17 janv. 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Asia
Séjour de 3 nuits en janvier 2024
Réponse de Manager le 20 janv. 2024
Hello Asia, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.
8/10 Bien
alfredo
Voyage en famille
14 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
alfredo
Séjour de 1 nuit en janvier 2024
Réponse de Manager le 16 janv. 2024
Hello alfredo,Thank you for choosing our hotel for your stay! We're thrilled to see that you had a great experience overall. If there's anything specific you'd like to share or any suggestions you have, please feel free to reach out to us. We value your feedback and want to ensure we continue to provide excellent service to all our guests.
10/10 Excellent
Kati
14 janv. 2024
Kati
Séjour de 2 nuits en janvier 2024
Réponse de Manager le 6 févr. 2024
Hello Kati,Thank you for choosing our hotel for your stay! We're thrilled to hear that you had a wonderful experience with us. We hope to have the pleasure of welcoming you back soon for another exceptional stay.
10/10 Excellent
Fernando
Voyage en groupe
13 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Fernando
Séjour de 2 nuits en janvier 2024
Réponse de Manager le 14 janv. 2024
Hello Fernando,Thank you for rating us 10/10! We are delighted to hear that you had a fantastic experience during your stay with us. We strive to provide exceptional service and it is rewarding to know that we have met your expectations. Should you have any further feedback or need assistance in the future, please feel free to reach out to us.
10/10 Excellent
Argeo, Houston
Voyage d’affaires
11 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Argeo
Séjour de 1 nuit en janvier 2024
Réponse de Manager le 13 janv. 2024
Hello Argeo,Thank you for sharing your feedback on the cleanliness and tranquility of our hotel. We take pride in maintaining a clean and serene environment for our guests. We appreciate your kind words and hope to welcome you back soon for another peaceful stay.
10/10 Excellent
Esperanza
8 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Esperanza
Séjour de 1 nuit en janvier 2024
Réponse de Manager le 10 janv. 2024
Hello Esperanza,We're thrilled to hear that you had a great and comfortable stay with us! It's wonderful to know that you would consider staying with us again. We appreciate your feedback and look forward to welcoming you back in the future.
10/10 Excellent
Brock
30 déc. 2023
Brock
Séjour de 7 nuits en décembre 2023
Réponse de Manager le 20 janv. 2024
Hello Brock,We are delighted to hear that you had an excellent stay with us! We strive to provide exceptional service and it's always rewarding to receive positive feedback. Should you have any suggestions or feedback, please do not hesitate to reach out to us directly. We hope to welcome you back soon for another fantastic experience.
10/10 Excellent
Jorge, Holyoke
Voyage en famille
29 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jorge
Séjour de 10 nuits en décembre 2023
Réponse de Manager le 30 déc. 2023
Hello Jorge,Thank you for choosing our hotel for your recent stay and for taking the time to share your feedback. We're delighted to hear that you enjoyed the quiet atmosphere and found our staff to be friendly. It's great to know that our housekeeping team exceeded your expectations. We look forward to welcoming you back on your next visit.
10/10 Excellent
Robert
28 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Robert
Séjour de 2 nuits en décembre 2023
Réponse de Manager le 30 déc. 2023
Hello Robert,Thank you for acknowledging our efforts to maintain cleanliness and for your kind words about our staff. We strive to provide a positive experience for all our guests and we hope you had a comfortable stay. If there is anything else we can assist you with in the future, please feel free to reach out to us.
6/10 Satisfaisant
Jarell
26 déc. 2023
Jarell
Séjour de 4 nuits en décembre 2023
Réponse de Manager le 28 déc. 2023
Hello Jarell,We appreciate you choosing our hotel for your stay. We would love to hear any feedback you may have so we can address any issues you experienced. Please don't hesitate to reach out to us directly with any comments or concerns. We hope to have the opportunity to welcome you back in the future.
2/10 Horrible
Gisela
Voyage en famille avec de jeunes enfants
26 déc. 2023
Les points faibles : Propreté, personnel et service, équipements
Gisela
Séjour de 1 nuit en décembre 2023
Réponse de Manager le 28 déc. 2023
Hello Gisela, We're sorry to hear about your experience. The safety and comfort of our guests are our top priorities, so your concerns are taken seriously. We appreciate your feedback and will address the issues mentioned with our team to ensure better service and improved conditions. Your comments have been noted for future improvements.
4/10 Médiocre
Ninzi
23 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Ninzi
Séjour de 1 nuit en décembre 2023
Réponse de Manager le 24 déc. 2023
Hello Ninzi,Thank you for taking the time to share your feedback with us. We apologize for any inconvenience you may have experienced during your stay. We appreciate your valuable input and will use it to improve our services in the future. If you have any further concerns, please don't hesitate to reach out to our management team.
4/10 Médiocre
Reginald
19 déc. 2023
Reginald
Séjour de 5 nuits en décembre 2023
Réponse de Manager le 10 janv. 2024
Hello Reginald, We are sorry to hear that your recent stay with us did not meet your expectations. We value your feedback and encourage you to reach out to our hotel directly so that we can address any issues you experienced during your stay. We hope to have the opportunity to provide you with a better experience in the future.
8/10 Bien
Jose
18 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jose
Séjour de 1 nuit en décembre 2023
Réponse de Manager le 19 déc. 2023
Hello Jose, Thank you for staying with us. We would appreciate it if you could provide us with more details about your experience, so that we can address any issues you may have encountered. We value your feedback and want to ensure that your future stays are more enjoyable.
6/10 Satisfaisant
Hilton
14 déc. 2023
Hilton
Réponse de Manager le 7 févr. 2024
Hello Hilton, Thank you for choosing our hotel for your recent stay. We appreciate your feedback and would like to apologize for any inconvenience you may have experienced. We encourage you to reach out to us directly so we can address any concerns you may have had. We value your feedback and hope to have the opportunity to welcome you back in the future.
4/10 Médiocre
Eric
Voyage en groupe, Voyage d’affaires
9 déc. 2023
Les points faibles : Propreté, personnel et service, équipements
Eric
Séjour de 2 nuits en décembre 2023
Réponse de Manager le 10 déc. 2023
Hello Eric,We apologize for any inconvenience you may have experienced during your stay. We encourage you to reach out to our hotel directly to provide us with any specific feedback so that we can address and resolve any issues you may have encountered. Thank you for choosing our hotel, and we hope to have the opportunity to better serve you in the future.
10/10 Excellent
Charles
Voyage en famille, Voyage en groupe
5 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Visiting Family
Charles
Séjour de 2 nuits en décembre 2023
Réponse de Manager le 5 déc. 2023
Hello Charles,Thank you for choosing our hotel for your recent stay! We are thrilled to hear that you found our accommodations clean and our rates satisfactory. We strive to provide excellent service and value to all our guests, and your feedback is greatly appreciated. We hope to welcome you back in the future for another enjoyable stay.
8/10 Bien
Alberto
4 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Alberto
Séjour de 1 nuit en décembre 2023
Réponse de Manager le 5 déc. 2023
Hello Alberto,Thank you for taking the time to share your feedback with us. We apologize for any inconvenience you may have experienced during your stay. We appreciate your input and will use it to improve our services. If you have any further concerns, please feel free to reach out to our management team directly.
8/10 Bien
Darrell
28 nov. 2023
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Darrell
Séjour de 1 nuit en novembre 2023
Réponse de Manager le 30 nov. 2023
Hello Darrell,We appreciate your positive feedback on the cleanliness of our hotel. Maintaining a clean and hygienic environment is one of our top priorities. Thank you for choosing us for your stay and we hope to welcome you back again in the future.
10/10 Excellent
William
21 nov. 2023
William
Séjour de 2 nuits en novembre 2023
Réponse de Manager le 30 nov. 2023
Hello William,Thank you for reaching out and sharing your feedback. We appreciate your interest in our hotel and would be delighted to welcome you back as our valued guest in the future. Please feel free to contact our management team directly to discuss any special offers or promotions that may be available during your preferred time of stay.