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Avis sur Palace Inn Fairbanks

2 out of 5
Palace Inn Fairbanks
14029 Northwest Fwy, Houston, TX

Avis

9,2

Merveilleux

Note des voyageurs de 10 (Excellent), d’après 22 avis sur 30." "
Note des voyageurs de 8 (Bien), d’après 6 avis sur 30." "
Note des voyageurs de 6 (Satisfaisant), d’après 0 avis sur 30." "
Note des voyageurs de 4 (Médiocre), d’après 0 avis sur 30." "
Note des voyageurs de 2 (Horrible), d’après 2 avis sur 30." "

9,2/10

Propreté

9,4/10

Personnel et service

8,0/10

Équipements

9,4/10

Infrastructures et conditions de l’hébergement

9,0/10

Écoresponsabilité

Avis

10/10 Excellent

Aracely, Houston

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de GM - Guest Relations Manager le 20 avr. 2024
Thank you for the review! We are very happy we were able to make your recent stay an exceptional one. From everyone here at PalaceInn 290 Fairbanks we would like to thank you for staying with us and we look forward to welcoming you again the next time you are in the Houston area.

8/10 Bien

Ryan

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Overall for the money it’s probably a 9/10, only issues that keep it from a ten are the towels were a bit scratchy and small, the bed sheets had a few hair strains from the cleaning lady I assume because everything else was super clean. Wifi was great, staff was great, and bed was comfortable too. Power went out the day I was supposed to check in (not their fault) and they let me still go in my room and then check in when the power went back on for the block.
Séjour de 2 nuits en mars 2024
Réponse de GM - Guest Relations Manager le 31 mars 2024
Thank you for the review! We are very happy we were able to make your recent stay an exceptional one. From everyone here at PalaceInn 290 Fairbanks we would like to thank you for staying with us and we look forward to welcoming you again the next time you are in the Houston area.

8/10 Bien

Aeril

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en février 2024
Réponse de GM - Guest Relations Manager le 20 févr. 2024
Thank you for the review! We are very happy we were able to make your recent stay an exceptional one. From everyone here at PalaceInn 290 Fairbanks we would like to thank you for staying with us and we look forward to welcoming you again the next time you are in the Houston area.

10/10 Excellent

Brady or Justin

Voyage d’affaires, Voyage en couple
Les points forts : Propreté et équipements
Had a room in the area I wanted to stay.
Séjour de 1 nuit en février 2024
Réponse de Owner le 14 févr. 2024
Thank you for the review! We are very happy we were able to make your recent stay an exceptional one. From everyone here at PalaceInn 290 Fairbanks we would like to thank you for staying with us and we look forward to welcoming you again the next time you are in the Houston area.

8/10 Bien

Annaray

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The place is right next to the highway,so at bed time it was hard to fall sleep. The staff was very attentive and helpful. For the price I wasn't expecting much,my only complaint is the quality of the bed sheets and the towels we were provided, they looked cheap and had stains. Overall for the price, its not bad.
Séjour de 2 nuits en janvier 2024
Réponse de GM - Guest Relations Manager le 1 févr. 2024
Thank you for the review! We are very happy we were able to make your recent stay an exceptional one. From everyone here at PalaceInn 290 Fairbanks we would like to thank you for staying with us and we look forward to welcoming you again the next time you are in the Houston area.

10/10 Excellent

Alex

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent hotel
I have got positive experience staying in this hotel. The room was clean and nice. Staff were friendly. I definitely recommend this hotel.
Séjour de 1 nuit en janvier 2024
Réponse de GM - Guest Relations Manager le 25 janv. 2024
It is fantastic to hear that our first impressions exceeded expectations. We have made it a note to our staff that our goal was to improve the overall cleanliness of our facility so hearing this feedback from our guests is grealty appreciated. We are happy to find you enjoyed our service and we hope you return again.

2/10 Horrible

Gerald

Les points faibles : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
No go unless it’s last option
Janky and disrespectful manager and prostitution rooms are located at the bottom rooms
Séjour de 1 nuit en janvier 2024
Réponse de GM - Guest Relations Manager le 17 janv. 2024
Hi Gerald, we do apologize about your recent visit to our property however there are certain rules and policies we have in place that we cannot negotiate. As discussed, why you feel disrespectful manager because he works with motel policies if they tell you or call from office for visitors you don't like it also, he gave you one hour late check out that's disrespectful the reason we have placed you on the do not rent list is that during your last stay we noted several policy violations for your room. First, we do not allow visitors while Check Inn time we ask everyone about how many guests going to stay and we don't allow visitors. however, my Night Clerk found out too many visitors in your room at night that cannot be negotiated. we talked to Expedia to put you in red list. Again, only registered guests are allowed in the room and the maximum occupancy for the room type you had rented is 2 and it was found that there were more than the allowed number of guests in the registered room. We have these policies in place to ensure the safety and comfort of all present and future guests of this property. We do sincerely apologize if this has caused you any inconvenience however these policies are in place for the safety and comfort of present and future guests who will be using that room and cannot be negotiated.

10/10 Excellent

Lee

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Room was clean and very peaceful
Séjour de 2 nuits en décembre 2023
Réponse de GM - Guest Relations Manager le 27 déc. 2023
It is fantastic to hear that our first impressions exceeded expectations. We have made it a note to our staff that our goal was to improve the overall cleanliness of our facility so hearing this feedback from our guests is grealty appreciated. We are happy to find you enjoyed our service and we hope you return again.

10/10 Excellent

Charles

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Very pleasant stay at a clean hotel.
Séjour de 1 nuit en décembre 2023
Réponse de Manager le 10 déc. 2023
It is fantastic to hear that our first impressions exceeded expectations. We have made it a note to our staff that our goal was to improve the overall cleanliness of our facility so hearing this feedback from our guests is grealty appreciated. We are happy to find you enjoyed our service and we hope you return again.

8/10 Bien

Jeff

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
My room was nice and clean. Staff was friendly with easy check-in. Price was also good for this area. Only complaint is road noise since it's right off 290
Séjour de 1 nuit en novembre 2023
Réponse de GM - Guest Relations Manager le 16 nov. 2023
Hello Mr. Jeff, thank you for the feedback! We are very happy we were able to make your recent stay an exceptional one. From the entire team here at Palace Inn 290 Fairbanks we would like to thank you for staying with us, it was a pleasure having you as our guest. We look forward to welcoming you again the next time you are in the Houston area. Safe travels!

8/10 Bien

Lesley

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Équipements
Needed 4 pillows, extra trash can, lotion
Séjour de 1 nuit en novembre 2023
Réponse de GM- Guest Relations Manager le 12 nov. 2023
Hello Lesley, thank you for the feedback! It was a pleasure having you as our guest during your stay. We will look into the matter you have mentioned and resolve the issues immediately. We do have staff available 24 hours a day to assist our guests should any issues arise. From the entire team here at Palace Inn Blue 290 Fairbanks we would like to thank you for staying with us and we look forward to welcoming you again the next time you are in the Houston area. Safe travels!

10/10 Excellent

Flavio

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great place
The person in the lobby was great. He was very hospitable and friendly. Quite refreshing. The rooms have all been updated and remodeled. Super clean and comfortable.
Séjour de 1 nuit en novembre 2023
Réponse de GM - Guest Relations Manager le 10 nov. 2023
Hello Mr. Flavio, It is fantastic to hear that our first impressions exceeded expectations. We have made it a note to our staff that our goal was to improve the overall cleanliness of our facility so hearing this feedback from our guests is grealty appreciated. We are happy to find you enjoyed our service and we hope you return again.

10/10 Excellent

Herta

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Amabilidad y comodidad!
Debo recalcar la amabilidad del administrador desde el momento enbque llegamos... grata sorpresa la habitacion super grande y cómoda... definitivamente una opción excelente para dormir en Houston
Séjour de 4 nuits en octobre 2023
Réponse de GM - Guest Relations Manager le 4 nov. 2023
Hello Mr. Herta, thank you for the feedback! We are very happy we were able to make your recent stay an exceptional one. From the entire team here at Palace Inn 290 Fairbanks we would like to thank you for staying with us, it was a pleasure having you as our guest. We look forward to welcoming you again the next time you are in the Houston area. Safe travels!

10/10 Excellent

Clinton

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff was very helpful and accommodated my request for an extended stay. The rooms were clean, and all my queries were answered promptly. I would recommend this location for both business and leisure travel.
Réponse de GM - Guest Relations Manager le 3 nov. 2023
hello Clinton, It is fantastic to hear that our first impressions exceeded expectations. We have made it a note to our staff that our goal was to improve the overall cleanliness of our facility so hearing this feedback from our guests is grealty appreciated. We are happy to find you enjoyed our service and we hope you return again.

10/10 Excellent

Mark

Voyage d’affaires
Les points forts : Équipements
Wonderfully agreeable staff, they try their best to accommodate your needs. Rooms are as clean as you’ll ever see. Well appointed. Don’t let the outside fool you, this is a nice place
Séjour de 2 nuits en octobre 2023
Réponse de GM - Guest Relations Manager le 26 oct. 2023
Hello Mark, Thank you for your positive feedback! We're thrilled to hear that you found our rooms to be great and our rates to be reasonable. We strive to provide our guests with comfortable and well-maintained accommodations at affordable prices.

2/10 Horrible

Roger

Voyage en groupe
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
They don’t let you have guest over
Séjour de 1 nuit en octobre 2023
Réponse de GM - Guest Relations Manager le 15 oct. 2023
Hi Roger, we do apologize about your recent visit to our property however there are certain rules and policies we have in place that we cannot negotiate. As discussed, the reason we have placed you on the do not rent list is that during your last stay we noted several policy violations for your room. First, we do not allow visitors while Check Inn time we ask everyone about how many guest going to stay and we don't allow visitors. however my Night Clerk found out too many visitors in your room every one hour that cannot be negotiated. we talked to Expedia to put you in Red list.Again only registered guests are allowed in the room and the maximum occupancy for the room type you had rented is 2 and it was found that there were more than the allowed number of guests in the registered room. We have theses policies in place to ensure the safety and comfort of all present and future guests of this property. We do sincerely apologize if this has caused you any inconvenience however these policies are in place for the safety and comfort of present and future guests who will be using that room and cannot be negotiated.

10/10 Excellent

kara

Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 3 nuits en septembre 2023
Réponse de GM - Guest Relations Manager le 9 oct. 2023
thank you for the review! We are very happy we were able to make your recent stay an exceptional one. From everyone here at PalaceInn 290 Fairbanks we would like to thank you for staying with us and we look forward to welcoming you again the next time you are in the Houston area.

8/10 Bien

Antoinette

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
No ashtray in the room
Séjour de 1 nuit en septembre 2023
Réponse de GM - Guest Relations Manager le 28 sept. 2023
Hello Antoinette, thank you for the feedback! It was a pleasure having you as our guest during your stay. We will look into the matter you have mentioned and resolve the issues immediately. We do have staff available 24 hours a day to assist our guests should any issues arise. From the entire team here at Palace Inn 290 Fairbanks we would like to thank you for staying with us and we look forward to welcoming you again the next time you are in the Houston area. Safe travels!

10/10 Excellent

jim

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
my go to place
Great people and very well maintained. Will refer them to my family who also travel to this area. Having a great price is just the icing on the cake.
Séjour de 1 nuit en septembre 2023
Réponse de GM - Guest Relations Manager le 26 sept. 2023
Hello Mr. Jim, thank you for the feedback! We are very happy we were able to make your recent stay an exceptional one. From the entire team here at Palace Inn 290 Fairbanks we would like to thank you for staying with us, it was a pleasure having you as our guest. We look forward to welcoming you again the next time you are in the Houston area. Safe travels!

10/10 Excellent

Manoj

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great value and comfort.
I like how clean it was for the price. There was plenty of room, and it was well furnished. I would definitely stay here again.
Séjour de 1 nuit en septembre 2023
Réponse de GM - Guest Relations Manager le 26 sept. 2023
Thank you for your positive feedback! We're thrilled to hear that you found our rooms to be great and our rates to be reasonable. We strive to provide our guests with comfortable and well-maintained accommodations at affordable prices.We appreciate your support and hope to have the opportunity to welcome you back for another pleasant stay in the future.

10/10 Excellent

Daritza

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Excelente servicio
Séjour de 2 nuits en juillet 2023
Réponse de GM - Guest Relations Manager le 6 sept. 2023
It is fantastic to hear that our first impressions exceeded expectations. We have made it a note to our staff that our goal was to improve the overall cleanliness of our facility so hearing this feedback from our guests is grealty appreciated. We are happy to find you enjoyed our service and we hope you return again.

10/10 Excellent

Ameer

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Amazing
The stay was very amazing and nice from the check in experience with the employees at the reception to the maids doing their lovely job. The rooms were very clean and newly renovated. Highly recommend
Séjour de 9 nuits en août 2023
Réponse de Owner le 1 sept. 2023
It is fantastic to hear that our first impressions exceeded expectations. We have made it a note to our staff that our goal was to improve the overall cleanliness of our facility so hearing this feedback from our guests is grealty appreciated. We are happy to find you enjoyed our service and we hope you return again.

10/10 Excellent

Daniel

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Best Regular Hotel I have Slept in for a while
Amazing place. Newly renovated. The receptionist was so so kind. The showers flow so powerfully. I would recommend this place anytime. Trust me, I do moving business, so each week, I sleep in at least 5 hotels. This is my first to write a review for because of how clean and excellent the service was. The price too is very affordable. I promise them that each time I come to Houston, that’s where I am going to stay.
Séjour de 1 nuit en août 2023
Réponse de Manager le 12 août 2023
It is fantastic to hear that our first impressions exceeded expectations. We have made it a note to our staff that our goal was to improve the overall cleanliness of our facility so hearing this feedback from our guests is grealty appreciated. We are happy to find you enjoyed our service and we hope you return again.Sincerely,CM - Guest Relations Manager

10/10 Excellent

Edy

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very clean
Séjour de 1 nuit en août 2023
Réponse de Danny le 7 août 2023
Thank you for the review! We are very happy we were able to make your recent stay an exceptional one. From everyone here at PalaceInn 290 Fairbanks we would like to thank you for staying with us and we look forward to welcoming you again the next time you are in the Houston area.

10/10 Excellent

ernest

Voyage en groupe, Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
This is a 10 ⭐ hotel!!
Incredible place, super clean the cleanest I've ever stayed in! Great staff, friendly safe location perfect hotel stay!
Séjour de 2 nuits en juillet 2023
Réponse de Owner le 3 août 2023
It is fantastic to hear that our first impressions exceeded expectations. We have made it a note to our staff that our goal was to improve the overall cleanliness of our facility so hearing this feedback from our guests is grealty appreciated. We are happy to find you enjoyed our service and we hope you return again.

10/10 Excellent

Patrick

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en avril 2023
Réponse de Owner le 14 mai 2023
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!!

10/10 Excellent

Gil

Voyage d’affaires
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Loved it!
Outstanding customer service and an immaculate hotel room. I am definitely satisfied.
Séjour de 1 nuit en avril 2023
Réponse de Manager le 24 avr. 2023
Thank you for your feedback. We are glad to hear that you enjoy your stay with us. We always make sure to provide the best experience to our guests. We look forward to hosting you again soon for another fantastic experience! Have a great day! Sincerely,

10/10 Excellent

Lee

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en mars 2023
Réponse de Dennis le 20 mars 2023
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!!

10/10 Excellent

Anselmo

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2022
Réponse de DB le 22 déc. 2022
Thank you for your feedback. We are glad to hear that you enjoy your stay with us. We always make sure to provide the best experience to our guests. We look forward to hosting you again soon for another fantastic experience! Have a great day! Sincerely, DB