Chambre Deluxe, 2 lits doubles, accessible aux personnes à mobilité réduite, non-fumeurs | Wi-Fi gratuit, draps fournis, réveils
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Avis sur Motel 6 Houston, TX - Brookhollow

2 out of 5
Motel 6 Houston, TX - Brookhollow
5555 W 34th St, Houston, TX

Avis

6,4
Note des voyageurs de 10 (Excellent), d’après 47 avis sur 178." "
Note des voyageurs de 8 (Bien), d’après 39 avis sur 178." "
Note des voyageurs de 6 (Satisfaisant), d’après 32 avis sur 178." "
Note des voyageurs de 4 (Médiocre), d’après 19 avis sur 178." "
Note des voyageurs de 2 (Horrible), d’après 41 avis sur 178." "

6,6/10

Propreté

6,8/10

Personnel et service

6,6/10

Équipements

6,6/10

Infrastructures et conditions de l’hébergement

6,8/10

Écoresponsabilité

Avis

6/10 Satisfaisant

frederic, gournay sur marne 93460

sejour en transit a houston
hotel correct pour le prix . avons pris une chambre pour 5 , pensant qu il y avait un canape lit ou 1 sofa . malheureusement il n y a pas ce genre de service . avons du rapprocher les 2 lits pour pouvoir dormir a peu pres correctement. cela peut aller si les enfants ont moins de 12 ans .confort minimaliste mais correct dans l ensemble . personnel peu cooperatif

10/10 Excellent

Torrian

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Its always a great experience.
Séjour de 1 nuit en février 2024
Réponse de Brand Experience Team le 7 mai 2024
Hi Torrian,Thanks for your review, we really appreciate the support. Maz K.#Team6

10/10 Excellent

avery

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Updated bathrooms are nice
Séjour de 2 nuits en mars 2024
Réponse de Brand Experience Team le 27 mars 2024
Hi Avery,Thank you for the perfect rating!Lilith#Team6

8/10 Bien

Orlando

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nosy neighbor
Séjour de 3 nuits en février 2024
Réponse de Nancy Y. le 6 mars 2024
We appreciate the wonderful rating, thank you for bringing your concerns to our attention; this will help us improve our guest experience greatly.Nancy Y. #Team6

2/10 Horrible

ReCina

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bugs, rust, faulty plugs and sockets and mold are just insult to injury in comparison to staff attitudes toward guests and lack of knowledge or just on rendering customer service
Séjour de 1 nuit en janvier 2024

10/10 Excellent

Fidel

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Fast check-in, large and clean room. Quiet convenient location.
Séjour de 1 nuit en novembre 2023
Réponse de Brand Experience Team le 21 nov. 2023
Hi FidelThanks for your review, we really appreciate the support. Lilith#Team6

2/10 Horrible

Ruby

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bates Hotel
Old - roaches - locked down like it's a prison. Has elevators but good luck getting to them. I'm simi-handicapped - it was awful. I didn't expect much and that's exactly what I got.
Séjour de 2 nuits en novembre 2023

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Personnel et service
Great staff
When we first arrived we were put in a horrible room with roaches and the door kicked in. The bathroom was disgusting and we did not feel safe at all. The next morning we requested another room and it was way better overall. It was more clean and the bathroom was clean. The only concern we had for the rest of the stay was there was very , and I mean very low water pressure. The staff are very nice here , so no complaints on the service. There was plenty of parking as well. Honestly if the water pressure was good in the new room I would have given 4 stars , because it was not a bad stay. Side story : My dogs literally got out of their kennel while we went to grab food for dinner. My oldest dog managed to open the door and got out into the parking lot ( Crazy , I know)! The staff called me to let me know about a wonderful couple who were helping to get them back in side. They were all so nice , when I was hysterical and embarrassed!
Séjour de 6 nuits en octobre 2023
Réponse de Brand Experience Team le 15 nov. 2023
Hi Traveler,We appreciate you recognizing our excellent service, though it sounds like your stay might not have been as comfortable as you anticipated. We apologize for any inconvenience and appreciate you taking the time to share your feedback with us. We hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6

10/10 Excellent

Mirella

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Cool
Réponse de Brand Experience Team le 1 nov. 2023
Hi Mirella,Thank you for the perfect rating!Lilith#Team6

2/10 Horrible

Farrah

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
No amenities, no coffee available, i didn't have any shampoo in the room and the two staff at the front were unprofessional and don't take pride in customer service
Séjour de 1 nuit en octobre 2023
Réponse de Nancy Y. le 18 oct. 2023
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

8/10 Bien

Steve

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I liked that there was a Dennys across the parking lot.
Séjour de 2 nuits en septembre 2023
Réponse de Brand Experience Team le 10 oct. 2023
Hi Steve,Thank you for positively rating your stay!!Lilith#Team6

10/10 Excellent

Leander

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean and quiet
Séjour de 1 nuit en septembre 2023
Réponse de Brand Experience Team le 13 sept. 2023
Hi Leander,Thank you for the amazing rating!! Maz K.#Team6

8/10 Bien

Guadalupe Gonzalez

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Room was spacious and clean
Séjour de 1 nuit en mai 2023

8/10 Bien

Norman

Séjour de 1 nuit en mars 2023

4/10 Médiocre

Ronald, Austin

Voyage d’affaires
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
There was no work table and chair in the room. I had to push the coffee table and couch across the room to be next to the outlets for the work space. Was put on the third floor when the hotel had rooms on the first floor. At age 66, stairs at night can be rough.
Séjour de 2 nuits en mars 2023
Réponse de Nancy Y. le 22 mars 2023
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

10/10 Excellent

Raul O., Laredo

Les points forts : Personnel et service
Great, fast registration!
Séjour de 1 nuit en mars 2023
Réponse de Nancy Y. le 22 mars 2023
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

6/10 Satisfaisant

Mary

Les points forts : Personnel et service
Les points faibles : Propreté
No Public Rest Rooms in Business Office for Travelers who have come a long way.
Séjour de 1 nuit en mars 2023
Réponse de Nancy Y. le 22 mars 2023
Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.Nancy Y.#Team6

8/10 Bien

Jose

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good price and well kept up property and rooms.
Séjour de 1 nuit en janvier 2023
Réponse de Brand Experience Team le 27 janv. 2023
Hi Jose,Thank you for sharing your review. We are glad you enjoyed your stay! Lilith #Team6

4/10 Médiocre

Magdalena

Séjour de 2 nuits en janvier 2023
Réponse de Brand Experience Team le 27 janv. 2023
Hi Magdalena,Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.Lilith #Team6

6/10 Satisfaisant

Destiny

Voyage en famille avec de jeunes enfants
Les points forts : Personnel et service
The property was ok
Séjour de 1 nuit en novembre 2022
Réponse de Brand Experience Team le 27 janv. 2023
Hi Destiny,Thank you for positively rating your stay!Lilith#Team6

10/10 Excellent

Georgeann

Séjour de 1 nuit en octobre 2022
Réponse de Brand Experience Team le 15 nov. 2022
Hi Georgeann,Thank you for the perfect rating!!Maz K.#Team6

2/10 Horrible

Amalia

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en septembre 2022
Réponse de Brand Experience Team le 7 sept. 2022
Hi Amalia,We appreciate you taking the time to rate your stay. Rest assured, we’ll do our best to give you a 5-star experience next time around. Until then, we’ll leave the light on. For you. Lilith#Team6

2/10 Horrible

Rubin

Voyage d’affaires
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Roaches. Big old, micro baby, dead…roaches. Told manager, who argued that it wasn’t, offered a second room that we both inspected and found another roach in that room. He didn’t offer compensation just a horrible unaccountable attitude. While standing there another guest made said they found roaches in their room…he was given another room too. It would seem the whole place is infested with roaches, but the indifference toward this horrendous issue from the management is the bigger problem.
Séjour de 1 nuit en septembre 2022
Réponse de Brand Experience Team le 7 sept. 2022
Hi Rubin,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

8/10 Bien

Corbin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Motel 6 Brook hollow
It was pretty good other than the TV in this room didn't have all the channels that other rooms on property have.
Séjour de 1 nuit en septembre 2022
Réponse de Brand Experience Team le 7 sept. 2022
Hi Corbin,Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Lilith#Team6

6/10 Satisfaisant

Ruby

Voyage en groupe
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Staff was kinda rude and wasn’t welcoming. Left me standing at the window for forever and just took my DL.
Séjour de 1 nuit en août 2022
Réponse de Brand Experience Team le 7 sept. 2022
Hi Ruby,On behalf of Motel 6, we would like to apologize for the inconvenience you incurred while being our guest as this is not our standard. We are committed to guest satisfaction and appreciate you taking time to review your experience. Thank you for bringing this to our attention.Lilith #Team6

2/10 Horrible

Brett

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Cockroach motel 6
Ac was broken and made noise place was infested with 1000s of cockroaches. We called and complained they did nothing about it. They didn’t even move us. They replaced the ac and 1000s of cockroaches spilled onto the floor. They were in our bed and our luggage. I made a complaint with motel 6 and attempted to mitigate with the hotel who just hung up on me. I need a full refund. PleAse call me at 928-515-9522
Séjour de 1 nuit en juillet 2022

10/10 Excellent

Charissa

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great location and price
Séjour de 2 nuits en juillet 2022
Réponse de Brand Experience Team le 18 juil. 2022
Hi Charissa, We really do love getting such positive feedback! We’re glad your experience was a good one and hope to see you again real soon. Maz K. #Team6

10/10 Excellent

Wesley

Séjour de 1 nuit en mai 2022

2/10 Horrible

Dennis

Les points faibles : Propreté, personnel et service, équipements
They had no water and had to book elsewhere
Séjour de 1 nuit en juin 2022
Réponse de Brand Experience Team le 18 juil. 2022
Hi Dennis, Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention. Maz K. #Team6

2/10 Horrible

Renee

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
DONT STAY HERE.!
The check in attendant was SO RUDE! I have bad knees and tried expressing that before they gave a room and the attendant said it’s too late go fix it online if you have a problem or pay $50 for another room. Bed sheet was filthy
Séjour de 1 nuit en mai 2022
Réponse de Brand Experience Team le 18 juil. 2022
Hi Renee, We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Maz K. #Team6

10/10 Excellent

Shiegko

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en mai 2022
Réponse de Nancy Y. le 9 juin 2022
Thank you for the perfect rating!! Nancy Y. #Team6

10/10 Excellent

Fernando

Séjour de 3 nuits en mai 2022

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Ok for one short night
Fast check in. Typical accommodations for Motel 6. Sheets and towels were clean, but there were a few holes in the sheets. The pillows were comfortable. I saw a couple of bugs in the room. We weren’t staying long, so we let it be. They have security on site which is nice, except he stayed in his vehicle watching shows instead of walking around securing the place.
Séjour de 1 nuit en avril 2022
Réponse de Brand Experience Team le 16 mai 2022
We appreciate the wonderful rating, thank you for bringing your concerns to our attention; this will help us improve our guest experience greatly. Lilith #Team6

2/10 Horrible

Betty

Voyage d’affaires
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nasty place
Séjour de 1 nuit en avril 2022
Réponse de Brand Experience Team le 16 mai 2022
Hi Betty, We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Lilith #Team6

8/10 Bien

Latrice

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Loved that security monitored the property.
Séjour de 2 nuits en avril 2022
Réponse de Brand Experience Team le 16 mai 2022
Hi Latrice, We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Lilith #Team6

10/10 Excellent

victor

Séjour de 1 nuit en avril 2022
Réponse de Brand Experience Team le 18 juil. 2022
Hi Victor, Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You! Maz K. #Team6

2/10 Horrible

Anil

Voyage en famille avec de jeunes enfants, Voyage en groupe
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
I was booking non smoking room but there is a smell of cigarettes
Séjour de 1 nuit en mars 2022
Réponse de Brand Experience Team le 16 mai 2022
Hi Anil, Thank you for providing feedback. Your experience is important to us and we hope for the opportunity to improve your experience with us. Please visit again. Lilith #Team6

4/10 Médiocre

Victoria

Voyage d’affaires, Voyage en couple
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Dirty room with lots of dust. (Friendly advisor to the hotel Manager to have the housekeepers dust the lights) There were cobwebs and black think dust on all room lights. Also, the air conditioner was extremely noisy and we had to close it at night time and be cold in order to sleep. Another disappointing thing was that the only amenity that was given to us was 2 soap bars. (No shampoo, body wash or conditioner) I believe these are necessary amenities for a motel to provide. And we found towels with hair on them. The microwave was broken and they changed it for us the next day after 2 calls. Cleaning and customer service can improve.
Séjour de 2 nuits en mars 2022
Réponse de Brand Experience Team le 16 mai 2022
Hi Victoria, Here at Motel 6, we’re always trying to do better. We're sorry to hear that you didn't enjoy your recent stay and would like to apologize that your experience wasn’t as good as it could’ve been. We’d love the chance to make it up to you, so hoping to see you again soon. Lilith #Team6

8/10 Bien

April

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Vending machine didnt work dont have coffee I had to wait on a room to get cleaned
Séjour de 1 nuit en mars 2022
Réponse de Brand Experience Team le 16 mai 2022
Hi April, Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention. Lilith #Team6

8/10 Bien

david

Les points forts : Personnel et service et confort de la chambre
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Roaches
Room was fine until I started seeing roaches crawling around on the floor,totally discusting.Bed was comfortable.Overall not bad for the pricr
Séjour de 1 nuit en février 2022
Réponse de Brand Experience Team le 17 mars 2022
Hi David, We appreciate the wonderful rating, thank you for bringing your concerns to our attention; this will help us improve our guest experience greatly. Maz K. #Team6

2/10 Horrible

Francine

Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Not a good motel.
The layout of the motel was very nice and mayched the pictures exactly. Had a cute little kitchen and sofa like a studio. But smelled in there, felt like it wasnt clean like it ahould have been. There was roaches which was the worst. Even though it was very convient to where the show we were going to and was close by. For the same price we normally have gotten really good but gave this one a try.
Séjour de 1 nuit en février 2022
Réponse de Brand Experience Team le 17 mars 2022
Hi Francine, Thank you for providing feedback. Your experience is important to us, and we appreciate you bringing your concerns to our attention. It sounds like your stay might not have been as comfortable as you anticipated. We apologize for any inconvenience and we hope we have opportunity to improve your experience with us. Maz K. #Team6

10/10 Excellent

Kabrina

Voyage en famille
Les points forts : Propreté, personnel et service, confort de la chambre
Best Hotels
This place is so wonderful LOVE THEIR SERVICES 5 🌟🌟🌟🌟🌟
Séjour de 1 nuit en janvier 2022
Réponse de Brand Experience Team le 17 mars 2022
Hi Kabrina, We are glad you had a great experience and appreciate your feedback! We look forward to providing your future lodging needs. Maz K. #Team6

2/10 Horrible

Annie

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Run away now
People were fighting and they were trying to set us up to get robbed
Séjour de 2 nuits en décembre 2021
Réponse de Brand Experience Team le 17 mars 2022
Hi Annie, Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Maz K. #Team6

10/10 Excellent

April

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2021

10/10 Excellent

Flor

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Receptionist was nice and room was very clean and had enough towels. Pretty decent rooms. A lot of nearby places to eat and shop. Great experience
Séjour de 1 nuit en septembre 2021

8/10 Bien

Jamond

Les points forts : Infrastructures et conditions de l’hébergement et confort de la chambre
Les points faibles : Personnel et service
Séjour de 1 nuit en septembre 2021
Réponse de Nancy Y. le 9 sept. 2021
Thank you for positively rating your stay!! Nancy Y. #Team6

8/10 Bien

bobby

Les points forts : Infrastructures et conditions de l’hébergement et confort de la chambre
The hotel was free of bed bugs but there were a plenty of roaches everywhere, I've grown to get use to the hotels in Houston being that way because of the high traffic in and out of the hotels. There's alot of drug dealings going on everyday
Séjour de 1 nuit en août 2021
Réponse de Nancy Y. le 9 sept. 2021
We appreciate the wonderful rating, thank you for bringing your concerns to our attention; this will help us improve our guest experience greatly. Nancy Y. #Team6

2/10 Horrible

Tamika

Voyage en famille
Les points faibles : Propreté et équipements
There was roaches on the door like they were greeting us
Séjour de 3 nuits en août 2021
Réponse de Nancy Y. le 9 sept. 2021
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Nancy Y. #Team6

2/10 Horrible

Drew

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Roaches everywhere
There were roaches all over the first room I entered. I was relocated to another room that was also infested with roaches and was denied a refund. This hotel was absolutely disgusting.
Séjour de 1 nuit en juin 2021

10/10 Excellent

Voyageur vérifié

Voyage en famille avec de jeunes enfants
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
It was comfortable
Séjour de 2 nuits en juin 2021