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Avis sur La Quinta Inn & Suites by Wyndham Houston/Clear Lake-NASA

2.5 out of 5
La Quinta Inn & Suites by Wyndham Houston/Clear Lake-NASA
520 West Bay Area Blvd, Webster, TX

Avis

7,8

Bien

Note des voyageurs de 10 (Excellent), d’après 393 avis sur 1002." "
Note des voyageurs de 8 (Bien), d’après 295 avis sur 1002." "
Note des voyageurs de 6 (Satisfaisant), d’après 159 avis sur 1002." "
Note des voyageurs de 4 (Médiocre), d’après 88 avis sur 1002." "
Note des voyageurs de 2 (Horrible), d’après 67 avis sur 1002." "

8,0/10

Propreté

8,0/10

Personnel et service

7,2/10

Équipements

7,8/10

Infrastructures et conditions de l’hébergement

7,8/10

Écoresponsabilité

Avis

8/10 Bien

jeremy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en avril 2019
Réponse de Paul le 9 avr. 2019
Hi Jeremy, thank you for taking your time to share your experience. It’s our commitment to serve our guests to our best ability and hope to always exceed your expectations. We’ll see you soon. Sincerely, Paul Patel. General Manager of La Quinta Clear Lake/Webster.

6/10 Satisfaisant

PEDRO

Séjour de 2 nuits en mai 2024
Réponse de Hotel Manager le 23 mai 2024
Dear PEDRO,Thank you for your feedback. We appreciate your rating and would love to hear more about your experience to understand how we can improve and ensure a better stay for you in the future. If you have any specific comments or concerns, please don't hesitate to share them with us. Your satisfaction is our priority, and we hope to have the opportunity to exceed your expectations on your next visit.Sincerely, Hotel Manager

6/10 Satisfaisant

Tamara

Séjour de 2 nuits en mars 2024
Réponse de Hotel Manager le 20 mai 2024
Dear Tamara,Thank you for providing a rating for your experience. We appreciate your feedback and would love to know more about your stay to better understand how we can improve and meet your expectations. If there are any specific areas where we fell short, please let us know so that we can address them accordingly. We hope to see you again soon.Sincerely, Hotel Manager

8/10 Bien

Kerrie

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Convenience
Séjour de 1 nuit en mai 2024
Réponse de Hotel Manager le 17 mai 2024
Dear Kerrie,We're pleased to hear that our hotel provided convenience for your stay. If there's anything else we can do to enhance your experience, please let us know. We appreciate your feedback and hope to welcome you back again soon.Sincerely, Hotel Manager

6/10 Satisfaisant

Christina, Port Orchard

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
The hotel is clean and the staff is nice, but it smelled a little stuffy in the hallways and the pillows had seen better days
Séjour de 1 nuit en mai 2024
Réponse de Hotel Manager le 12 mai 2024
Dear Guest,Thank you for taking the time to share your feedback with us. We're glad to hear that you found our hotel clean and our staff nice. We apologize for the stuffy smell in the hallways and the condition of the pillows. Your comments are valuable, and we will address these matters to ensure improvements are made. We appreciate your understanding and hope to have the opportunity to provide you with a more enjoyable stay in the future.Sincerely, Hotel Manager

8/10 Bien

Christopher

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice place
Séjour de 1 nuit en mai 2024
Réponse de Hotel Manager le 11 mai 2024
Dear Christopher,Thank you for your kind feedback! We're glad you enjoyed your stay with us. If there's anything more we can do to enhance your experience in the future, please don't hesitate to let us know. We look forward to hosting you again soon.Sincerely, Hotel Manager

10/10 Excellent

keija

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Hotel Manager le 11 mai 2024
Dear keija,Thank you so much for your fantastic rating! We're thrilled to hear you had a perfect experience with us. Your satisfaction is our priority, and we look forward to welcoming you back for another outstanding stay.Sincerely, Hotel Manager

6/10 Satisfaisant

Jane

Voyage en couple
Les points forts : Propreté et personnel et service
The room was clean. However the property is need of an update. The breakfast was limited. Ok for a one night stay.
Séjour de 2 nuits en avril 2024
Réponse de Hotel Manager le 2 mai 2024
Dear Guest,Thank you for your feedback. We're glad to hear that you found the room clean and suitable for your needs during your one-night stay. We appreciate your input regarding the property's need for an update and the limited breakfast options. Your comments will help us improve our services for future guests. We hope to welcome you again soon.Sincerely, Hotel Manager

10/10 Excellent

OGHENEOVO

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en avril 2024
Réponse de Hotel Manager le 2 mai 2024
Dear Guest,We are truly honoured by your perfect rating! It's delightful to know that we met or exceeded your expectations during your stay. Thank you for choosing our hotel, and we eagerly anticipate the opportunity to welcome you back in the future.Sincerely, Hotel Manager

8/10 Bien

Jessica

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
No issues
Séjour de 1 nuit en avril 2024
Réponse de Hotel Manager le 29 avr. 2024
Dear Guest,Thank you for your feedback! We're delighted to hear that you had a seamless and enjoyable stay with us. If there's anything we can do to make your next visit even more pleasant, please don't hesitate to let us know. We look forward to welcoming you back for another great experience.Sincerely, Hotel Manager

10/10 Excellent

Amanda

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff was nice and friendly
Séjour de 1 nuit en avril 2024
Réponse de Hotel Manager le 22 avr. 2024
Dear Guest,We're delighted to hear that you found our staff to be nice and friendly during your stay. Providing excellent service is our priority, and we appreciate your positive feedback. If there's anything else we can do to enhance your experience, please let us know. We look forward to welcoming you back!Sincerely, Hotel Manager

2/10 Horrible

Stephanny

Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Hotel Manager le 17 avr. 2024
Dear Stephanny,Thanks for the stay but sad to see the single star. My apologies for all the inconvenience. Please share with us what made you dissatisfied so that we can address the same. Your satisfaction is prime to us. Please revert. Sincerely, Hotel Manager

10/10 Excellent

Petland

Séjour de 7 nuits en avril 2024
Réponse de Hotel Manager le 2 mai 2024
Dear Guest,Thank you for the 5-star rating. We strive for guest satisfaction, and we are glad you were so satisfied. We believe in providing a great combination of comfort, convenience, amenities, and value to our guests and clearly, you agree. We look forward to seeing you again soon!Sincerely, Hotel Manager

2/10 Horrible

Regina

Voyage d’affaires
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
There was feces dried on the shower wall. Spoke to manager and instead of offering a refund his response was Ill talk to my housekeeping.
Séjour de 1 nuit en avril 2024
Réponse de Hotel Manager le 6 avr. 2024
Dear Guest,We apologize sincerely for the unsatisfactory experience you had during your stay. We are addressing this matter immediately with our housekeeping team to ensure such incidents do not recur. Thank you for bringing this to our attention.Sincerely, Hotel Manager

6/10 Satisfaisant

Eriko

Voyage en famille
Les points faibles : Personnel et service et équipements
There were no amenities in the room, no soap, no shampoo & conditioner, just only towels! The faucet of the bathtub was too hard to shut the water completely off.
Séjour de 1 nuit en mars 2024
Réponse de Hotel Manager le 2 avr. 2024
Dear Eriko,Thanks for the feedback. We are sorry that we failed to meet your expectations in some ways. Your comments are very important in helping us improve our services and facilities. We apologize and shall work further to improve the amenities based on your observations. Hope you will visit again soon.Sincerely, Hotel Manager

8/10 Bien

Gilfredo

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2024
Réponse de Hotel Manager le 4 avr. 2024
Dear Gilfredo,Thank you for your positive feedback and for rating your experience with us. We're glad to hear that overall you had a good stay. If there's anything specific we can do to improve and earn that extra star next time, please let us know. We hope to welcome you back again soon.Sincerely, Hotel Manager

8/10 Bien

Juan

Voyage en couple
Les points forts : Propreté et personnel et service
the property could use a good deep clean and some upgrades to hot water system
Séjour de 2 nuits en mars 2024
Réponse de Hotel Manager le 27 mars 2024
Dear Juan,Thank you for taking the time to share your feedback with us. We apologize for any inconvenience caused by the cleanliness and hot water issues you experienced during your stay. Please rest assured that we will address these concerns with our team to ensure improvements are made. Your satisfaction is important to us, and we hope to have the opportunity to provide you with a more enjoyable experience in the future.Sincerely, Hotel Manager

10/10 Excellent

Anthony

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 17 nuits en mars 2024
Réponse de Hotel Manager le 26 mars 2024
Dear Anthony,Thank you so much for your 5 out of 5 ratings! It's wonderful to know that you had a great experience during your stay. We strive to provide excellent service and amenities, and your satisfaction is our top priority. We look forward to welcoming you back for another stay.Sincerely, Hotel Manager

10/10 Excellent

Joseph

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice facilities
Séjour de 1 nuit en mars 2024
Réponse de Hotel Manager le 25 mars 2024
Dear Guest,Thank you for your positive feedback! We're delighted to hear that you enjoyed our facilities. Your satisfaction is our priority, and we hope to continue providing you with excellent experiences during your stay with us. We look forward to welcoming you back soon.Sincerely, Hotel Manager

10/10 Excellent

Allison

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Our stay was great would definitely stay here again
Séjour de 2 nuits en mars 2024
Réponse de Hotel Manager le 23 mars 2024
Dear Allison,Thank you for your positive feedback! We're delighted to hear that you had a great stay with us and that you would choose to stay here again in the future. We look forward to welcoming you back and ensuring another enjoyable experience during your next visit.Sincerely, Hotel Manager

8/10 Bien

Brandelyn, Oklahoma City

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
If you are visiting the space center this is a great area. Very close to shopping, restaurants and only 30 minutes to Galveston. For the price, this was a great value.
Séjour de 4 nuits en mars 2024
Réponse de Hotel Manager le 21 mars 2024
Dear Guest,Thank you for your positive feedback! We're thrilled to hear that you found our location convenient for visiting the space centre and exploring the surrounding area. It's wonderful to know that you appreciate the value we offer. We hope you had a fantastic time exploring the attractions nearby, and we look forward to welcoming you back for another enjoyable stay.Sincerely, Hotel Manager

8/10 Bien

Beatriz

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excelente locacion y accesibilidad. El personal muy amable y amigable. El desayuno es siempre lo mismo, no hay fruta y solamente hay huevos duros muy temprano, si bajas a las 8 am, ya se acabaron. Supongo que como era Spring break, habia muchas familias con ninos.
Séjour de 3 nuits en mars 2024
Réponse de Hotel Manager le 20 mars 2024
Dear Guest,Thank you for your positive feedback regarding our excellent location and the kind and friendly staff. We appreciate your feedback about breakfast, and we apologize for any inconvenience you experienced regarding the limited options and availability of certain items. Your comments will be shared with our team for improvement. We hope to welcome you back for an even better experience in the future.Sincerely, Hotel Manager

10/10 Excellent

Jessica

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Réponse de Hotel Manager le 18 mars 2024
Dear Jessica,Thank you so much for your perfect rating! Providing excellent service and a memorable experience is our top priority, and it's great to know that we met your expectations. We look forward to welcoming you back for another exceptional stay in the future. Sincerely, Hotel Manager

10/10 Excellent

Nicholette

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice experience
Séjour de 1 nuit en mars 2024
Réponse de Hotel Manager le 9 mars 2024
Dear Nicholette,We're thrilled to hear that you had a nice experience during your stay with us! Thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back in the future.Sincerely, Hotel Manager

6/10 Satisfaisant

ricky

Les points forts : Propreté et équipements
Les points faibles : Personnel et service
Room was somewhat dated but was clean. Front desk staff was on a personal call throughout check-in and appeared to be annoyed that I was checking in. Also, the room key wouldn't open the side door and she would have maintenance fix it. They didn't come that night and the key never worked. Very disappointed.
Séjour de 2 nuits en février 2024
Réponse de Hotel Manager le 2 mars 2024
Dear Guest,Thank you for sharing your experience with us. We're glad to hear that the room was clean, but we apologize for the inconvenience you experienced during check-in and with the side door key. Your feedback is important to us, and we'll address these issues to ensure a better experience for our guests in the future. We hope to welcome you again soon.Sincerely, Hotel Manager

8/10 Bien

Luis Francisco

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de Hotel Manager le 29 févr. 2024
Dear Guest,Thank you for your rating! We strive to provide the best possible experience for our guests. If there is anything we can do to improve and earn that extra star, please let us know. We hope to have the pleasure of welcoming you back in the future and exceeding your expectations.Sincerely, Hotel Manager

10/10 Excellent

Cassandra

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Staff was nice, room was clean & pleasant. Location great for shopping and activities.
Séjour de 1 nuit en février 2024
Réponse de Hotel Manager le 27 févr. 2024
Dear Guest,Thank you for your positive feedback! We're delighted to hear that you had a pleasant stay, enjoyed the cleanliness of the room, and found our staff nice. It's fantastic that our location was convenient for shopping and activities. We appreciate your kind words and look forward to welcoming you back for another great experience.Sincerely, Hotel Manager

8/10 Bien

Michela

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
My family enjoyed our stay! :) staff was friendly and the room was very comfy!
Séjour de 2 nuits en février 2024
Réponse de Hotel Manager le 20 févr. 2024
Dear Michela,Thank you for your wonderful feedback. We are excited that your time with us was so amazing!Our team endeavors to go above and beyond to ensure a great experience for our guests. We look forward to hosting you again soon for another fantastic experience.Sincerely, Hotel Manager

6/10 Satisfaisant

Ashley

Séjour de 2 nuits en février 2024
Réponse de Hotel Manager le 20 févr. 2024
Dear Ashley,Thanks for staying with us and giving us a 6-star rating. We appreciate your ratings and would like to invite you to write more about how we can improve our services, which could earn us a 10-star review. It will make a big difference for us. It will be highly appreciated. Hope you will visit us again soon. Sincerely, Hotel Manager

8/10 Bien

Clarence

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Soap
Everything pretty nice. Just no bar soap in restrooms
Séjour de 1 nuit en février 2024
Réponse de Hotel Manager le 12 févr. 2024
Dear Clarence,Thank you for your feedback! We're glad to hear that overall, you had a pleasant experience during your stay. We apologize for the inconvenience regarding the lack of bar soap in the restrooms. Your feedback is valuable to us, and we will ensure that this issue is addressed promptly to improve our guest experience. We hope to have the opportunity to welcome you back for an even better stay in the future.Sincerely, Hotel Manager

6/10 Satisfaisant

Adrianna

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Wouldn't bring the family to stay here!
This is a two star rated hotel at best. They have long term guest staying there who are obviously on drugs. We stayed two nights and on the first night we heard loud yelling from the room across the hall for hours before cops came and removed the people. They do allow pets which is nice. IF you needed somewhere to stay for a night and are not looking for anything special this is the place for you.
Séjour de 1 nuit en janvier 2024
Réponse de Hotel Manager le 8 févr. 2024
Dear Adrianna,We apologize for the disturbance caused by other guests during your stay. Our priority is to provide a safe and comfortable environment for all our guests, and we take incidents like these very seriously. We appreciate your feedback and will take steps to address any issues with long-term guests to ensure a more peaceful atmosphere for everyone. Thank you for choosing to stay with us, and we hope to have the opportunity to better serve you in the future.Sincerely, Hotel Manager

10/10 Excellent

April

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
Nice place
Séjour de 1 nuit en décembre 2023
Réponse de Hotel Manager le 7 févr. 2024
Dear Guest,Thank you for your kind words! We're delighted to hear that you enjoyed your stay with us. Your satisfaction is our priority, and we hope to welcome you back soon for another pleasant experience.Sincerely, Hotel Manager

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Medical appointment was reason for stay.
Séjour de 1 nuit en janvier 2024
Réponse de Hotel Manager le 5 févr. 2024
Dear Guest,Thank you for choosing our hotel for your stay, especially during what can be a stressful time. We hope that our accommodations provided a comfortable and convenient base for your medical appointment. I wish you all the best with your appointment and beyond!Sincerely, Hotel Manager

4/10 Médiocre

Rient

Voyage en famille
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Hotel needs serious updating. Get rid of the carpets!! Subpar breakfast needs fresh fruit option (at least bananas). Atrocious instant coffee from a machine!? Good for one night stay if you’re looking for just a bed.
Séjour de 1 nuit en janvier 2024
Réponse de Hotel Manager le 30 janv. 2024
Dear Rient,We appreciate your feedback regarding the need for updates and improvements to our facilities and amenities. Providing a comfortable and satisfying experience is our goal, and we'll consider your comments for future enhancements. We hope to have the opportunity to exceed your expectations on your next visit.Sincerely, Hotel Manager

4/10 Médiocre

Patricia

Voyage en couple
Les points forts : Propreté et infrastructures et conditions de l’hébergement
This hotel was in nice condition, yet we experienced 2 major things they "must improve", and one other thing you should consider before deciding to stay here. 1) all of the breakfast items they served were hardly even warm; Not warm enough to be safe to eat! 2) The major thing is that we saw live roaches on the breakfast food serving tables. I took pictures! When I checked out I informed the gentleman behind the front desk who said he was a manager. All he said was that they treat for bugs, and he did not offer any apologies. Also before you stay here be forwarned that this area is very very extremely busy. While there's lots of restaurants and shopping, the auto traffic is ridiculous heavy, loud and fast paced. It was nuts!
Séjour de 1 nuit en janvier 2024
Réponse de Hotel Manager le 29 janv. 2024
Dear Guest,Thank you for bringing these concerns to our attention. We sincerely apologize for the issues you experienced during your stay, especially regarding the breakfast quality and the presence of roaches. This is unacceptable and not reflective of the standards we strive to uphold. We will address these matters with our team to ensure immediate action is taken. We hope to have the opportunity to regain your trust in the future.Sincerely, Hotel Manager

10/10 Excellent

Pedro

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Buena ubicación
Séjour de 1 nuit en janvier 2024
Réponse de Hotel Manager le 28 janv. 2024
Dear Guest,Thank you for your excellent rating! We are glad to know that you enjoyed our good location. If there are any other specific details you would like to highlight, please feel free to share. We hope to welcome you again to provide you with another wonderful stay.Sincerely, Hotel Manager

10/10 Excellent

Terrance

Séjour de 1 nuit en janvier 2024
Réponse de Hotel Manager le 29 janv. 2024
Dear Terrance,We are delighted to hear that your stay was a positive one and that you felt it was worthy of a 10-star rating. We strive to make each guest's stay as enjoyable and comfortable as possible, so we are thrilled that you enjoyed your time with us. We look forward to seeing you again soon!Sincerely, Hotel Manager

10/10 Excellent

Savhannah

Voyage en famille
Les points forts : Personnel et service et confort de la chambre
It was good enough
The hotel staff was really nice but the cleanliness was not great. The couch was icky.
Séjour de 1 nuit en janvier 2024
Réponse de Hotel Manager le 22 janv. 2024
Dear Guest,Thank you for your stay. We appreciate your feedback and apologize for any inconvenience caused by the cleanliness issues, especially with the couch. Your comments are valuable, and we will address these concerns with our housekeeping team to ensure improvements are made. We're glad to hear that the hotel staff was friendly, and we hope to have the opportunity to provide you with a more satisfying and comfortable experience on your next visit.Sincerely, Hotel Manager

4/10 Médiocre

Caprice

Les points forts : Personnel et service
Les points faibles : Propreté
Séjour de 1 nuit en janvier 2024
Réponse de Hotel Manager le 13 janv. 2024
Dear Caprice,Thanks for the stay, but it's sad to see the 2 rating. Please share with us what made you dissatisfied so that we can address it. Your satisfaction is important to us. Please revert.Sincerely, Hotel Manager

2/10 Horrible

Lokesh

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de Hotel Manager le 12 janv. 2024
Dear Lokesh,Thank you for taking the time to leave us a rating. We are sorry to hear that your experience did not meet your expectations. If you have any specific feedback or concerns, please let us know so that we can improve our services and accommodations. We hope to have the opportunity to better meet your expectations in the future.Sincerely, Hotel Manager

10/10 Excellent

Pedro

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent staff. Larger variety at the breakfast buffet. Friendly, courteous environment.
Séjour de 2 nuits en janvier 2024
Réponse de Hotel Manager le 11 janv. 2024
Dear Pedro,Thank you for sharing your feedback with us. We're thrilled to hear that you had an excellent experience with the staff and enjoyed the friendly and courteous environment. Your feedback regarding a larger variety at the breakfast buffet is noted, and we'll consider it to enhance our offerings. We look forward to welcoming you back again soon.Sincerely, Hotel Manager

10/10 Excellent

Joseph

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent place to stay when visiting NASA.
Séjour de 1 nuit en décembre 2023
Réponse de Hotel Manager le 9 janv. 2024
Dear Joseph,We're delighted to hear that you had an excellent stay while visiting NASA! Providing a positive experience for our guests is our priority. Thank you for choosing our hotel, and we hope to welcome you back for another enjoyable stay in the future.Sincerely, Hotel Manager

10/10 Excellent

Clarence

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hotel friendly
Clean and every employee great to deal with
Séjour de 1 nuit en janvier 2024
Réponse de Hotel Manager le 9 janv. 2024
Dear Clarence,We're thrilled to hear that you had a positive experience during your stay! Cleanliness and excellent customer service are top priorities for us. Thank you for your kind words, and we look forward to welcoming you back for another great stay in the future.Sincerely, Hotel Manager

4/10 Médiocre

Caro

Voyage en famille avec de jeunes enfants
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Silverfish on the bed! Haircomb from a previous guest found by the window, breakfast for only 2 hours, 7-9am I don’t want to wake up early if I’m on holidays, and I wasn’t told about it! I would not recommend this place, it is a cheap place however I’ve stayed in places within the same price range but cleaner and breakfast is until 10am or 10:30am. It is not worth the hassle
Séjour de 2 nuits en janvier 2024
Réponse de Hotel Manager le 9 janv. 2024
Dear Caro,Thanks for the feedback. We regret the unpleasant experience you had during your stay with us. This is not what we want to provide to our guests. I have noted the issues highlighted by you and will get them resolved by the concerned team. Hope you will give us yet another opportunity to serve you better in the future. Sincerely, Hotel Manager

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excelente localização
Séjour de 3 nuits en janvier 2024
Réponse de Hotel Manager le 9 janv. 2024
Dear Guest,Thank you for your feedback. We're pleased to know that you found our location excellent! Your satisfaction is important to us, and we appreciate your positive feedback. If you have any specific comments or suggestions, feel free to share them. We look forward to hosting you again in the future!Sincerely, Hotel Manager

10/10 Excellent

Francisco

Séjour de 1 nuit en décembre 2023
Réponse de Hotel Manager le 9 janv. 2024
Dear Francisco,Thank you for staying with us and giving us a 10 out of 10 rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to welcoming you again. Sincerely, Hotel Manager

10/10 Excellent

Angela

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent Stay and Price
The room was spacious and very clean. Super comfortable and the separate spaces allowed me to work without bothering my partner. The front desk attendant was very friendly and helpful! She gave me excellent directions to two specific places I needed to get to and I got to them with ease just from her directions. We will be staying here again!
Séjour de 1 nuit en janvier 2024
Réponse de Hotel Manager le 9 janv. 2024
Dear Angela,Thank you for your valuable feedback. We are delighted to know that your stay with us was enjoyable, relaxing, and peaceful. Our team takes immense pride in providing exceptional guest service and it's gratifying to know that we have met and surpassed your expectations. We look forward to welcoming you back soon.Sincerely, Hotel Manager

10/10 Excellent

Azhar Basha

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It is good place to visit NASA and nearby places
Séjour de 2 nuits en décembre 2023
Réponse de Hotel Manager le 29 déc. 2023
Dear Guest,Thank you for your stay. It's wonderful to hear that you found the location suitable for visiting NASA and other nearby attractions. It was a pleasure hosting you, and we hope you will continue making us your home whenever you are in our area.Sincerely, Hotel Manager

6/10 Satisfaisant

James, Austin

Les points forts : Propreté et personnel et service
In the bathroom, saw caught roach there and smell funny strange and coffee maker difficult power plugged
Séjour de 2 nuits en décembre 2023
Réponse de Hotel Manager le 28 déc. 2023
Dear James,Thanks for the feedback. We regret the unpleasant experience you had during your stay with us. This is not what we want to provide to our guests. I have noted the issues highlighted by you and will get them resolved by the concerned team. Hope you will give us yet another opportunity to serve you better in the future. Sincerely, Hotel Manager

10/10 Excellent

Tammy

Séjour de 1 nuit en décembre 2023
Réponse de Hotel Manager le 28 déc. 2023
Dear Tammy,Thanks for the stay and great feedback by giving us a 5 rating. It is encouraging. We feel proud when we get such ratings and motivates us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager