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Avis sur La Quinta Inn & Suites by Wyndham Houston Baytown East

2.5 out of 5
La Quinta Inn & Suites by Wyndham Houston Baytown East
5215 Interstate 10 Hwy, Baytown, TX

Avis

8,4

Très bien

Note des voyageurs de 10 (Excellent), d’après 522 avis sur 1000." "
Note des voyageurs de 8 (Bien), d’après 249 avis sur 1000." "
Note des voyageurs de 6 (Satisfaisant), d’après 115 avis sur 1000." "
Note des voyageurs de 4 (Médiocre), d’après 54 avis sur 1000." "
Note des voyageurs de 2 (Horrible), d’après 60 avis sur 1000." "

8,6/10

Propreté

8,8/10

Personnel et service

7,6/10

Équipements

8,2/10

Infrastructures et conditions de l’hébergement

8,2/10

Écoresponsabilité

Avis

10/10 Excellent

Amanda

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Location
Séjour de 1 nuit en mai 2024
Réponse de Manager le 22 mai 2024
Hello Amanda,We are pleased everything went great for you during your visit and that our wonderful location made it even better. Thank you again for choosing to be a guest with us. We look forward to your next stay.

10/10 Excellent

Rickey

Voyage en famille, Voyage d’affaires
Les points forts : Propreté
Liked the atmosphere and location
Séjour de 1 nuit en mai 2024
Réponse de Manager le 20 mai 2024
Hello Rickey,We are pleased to hear that you enjoyed the atmosphere and convenient location of our hotel. Your feedback is greatly appreciated, and we hope to welcome you back in the future for another enjoyable stay.

10/10 Excellent

Maria

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
,
Séjour de 1 nuit en mai 2024
Réponse de Manager le 20 mai 2024
Hello Maria,Thank you for sharing your feedback with us. We apologize for any inconveniences you experienced during your stay. Please feel free to contact our management team directly to further address your concerns and provide valuable insights for our continuous improvement. Your comments are truly appreciated, and we hope to have the opportunity to welcome you back in the future.

6/10 Satisfaisant

Lashona

Voyage en famille
Les points forts : Personnel et service et équipements
musty smell in the room. I sprayed freshner, but it wouldn't go away. Maybe the carpet needs to be changed.
Séjour de 2 nuits en mai 2024
Réponse de Manager le 14 mai 2024
Hello Lashona, We are sorry to hear about the issue you experienced during your stay. We appreciate your feedback and will share your comments with the relevant team for their review and improvement plans. Our goal is always to provide a comfortable environment for all our guests.

10/10 Excellent

Tammy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Cx
Séjour de 1 nuit en mai 2024
Réponse de Manager le 13 mai 2024
Hello Tammy,Thank you for sharing the wonderful rating about your experience here with us. We are happy to see your stay was pleasant, and we hope to have the pleasure of hosting you again soon.

2/10 Horrible

Michaels to

Still never got my money back from the room I didn’t stay in
Séjour de 1 nuit en mai 2024
Réponse de Manager le 18 mai 2024
Hello Michaels to,We apologize for any inconvenience and recommend reaching out to our management for further assistance.

10/10 Excellent

Marion, Battle Mountain

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good access to stores and restaurants
Séjour de 1 nuit en avril 2024
Réponse de Manager le 1 mai 2024
Hello Marion,We're pleased to hear you found our location convenient for exploring local amenities. Your feedback is valuable for future stays.

8/10 Bien

Geri

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en avril 2024
Réponse de Manager le 26 avr. 2024
Hello Geri,We appreciate you choosing to stay with us! Should you have any feedback to share, please don't hesitate to reach out so we can address any concerns you may have. We hope to welcome you back in the future for an even better experience!

8/10 Bien

Shukoh

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It is a bit far from the center of Houston, but very spacious and clean rooms, restrooms and baths are very comfortable! The bedding and towels are also of high quality. We had no trouble finding many options for dining and shopping in the neighborhood.
Séjour de 3 nuits en avril 2024
Réponse de Manager le 26 avr. 2024
Hello Shukoh,We appreciate your positive feedback on our spacious and clean rooms as well as our comfortable amenities. It's great to hear that you enjoyed the high-quality bedding and towels during your stay. We're pleased to know you found many dining and shopping options in the neighborhood. Thank you for sharing your experience with us.

8/10 Bien

Pamela

Voyage avec des animaux de compagnie
Was clean and breakfast is awesome!
Séjour de 1 nuit en avril 2024
Réponse de Manager le 25 avr. 2024
Hello Pamela,We appreciate your kind words about the cleanliness and breakfast at our hotel. Our team works hard to maintain high standards for all our guests to enjoy, and we are delighted that you had a positive experience. If you have any future concerns, please feel free to reach out to our management team directly. Thank you for choosing to stay with us.

10/10 Excellent

Marilyn

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
One of my favorite hotels in this area.
Séjour de 2 nuits en avril 2024
Réponse de Manager le 23 avr. 2024
Hello Marilyn,Thank you for choosing to stay with us and for taking the time to leave a review. We are thrilled to hear that you consider us one of your favorite hotels in the area. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future.

6/10 Satisfaisant

Maria

Voyage en famille
Les points faibles : Infrastructures et conditions de l’hébergement
When I arrived we were giving a room that was occupied with someone else and we walk in on a couple taking care of business, the lady started screaming. We were assigned a different room and in this room there were holes and cracks in the ceiling in the bathroom, there were stains and black spots on the sheets in one of the beds. Our keys kept getting deactivated and we had them no where nears a cell phone . Room service was every 3 days We were disappointed.
Séjour de 7 nuits en avril 2024
Réponse de Manager le 23 avr. 2024
Hello Maria, We are sorry to hear about your experience and apologize for any inconvenience caused during your stay. We appreciate you bringing these matters to our attention and will use this feedback for improvement. Guest satisfaction is very important to us.

10/10 Excellent

Jordan

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The rooms were very nice and the beds were super comfy. My man & I slept so good during our stay!
Séjour de 2 nuits en avril 2024
Réponse de Manager le 19 avr. 2024
Hello Jordan,We are delighted to hear that you found our rooms comfortable for a good night's rest. Your feedback is truly valued. Thank you for choosing our hotel for your stay.

4/10 Médiocre

Tamara

Séjour de 1 nuit en avril 2024
Réponse de Manager le 6 mai 2024
Hello Tamara,We're sorry to hear you rated your stay with us a 2. Please feel free to contact us directly to discuss your experience further. We value your input and would appreciate the opportunity to address any concerns you may have.

8/10 Bien

Fernando

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good
Séjour de 1 nuit en avril 2024
Réponse de Manager le 17 avr. 2024
Hello Fernando, We appreciate you taking the time to share your feedback with us and we will address the areas of concern mentioned in your review. Should you have any further comments or questions, please feel free to reach out to our management team directly. Thank you for staying with us.

10/10 Excellent

Marilyn

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage avec des animaux de compagnie, Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Favorite property in the arra.
Séjour de 1 nuit en avril 2024
Réponse de Manager le 15 avr. 2024
Hello Marilyn,We're delighted to hear that you enjoyed your stay with us and that we are your favorite property in the area. Your feedback is important to us, and we hope to welcome you back soon for another wonderful experience.

6/10 Satisfaisant

La Quna

Voyage en famille avec de jeunes enfants
Les points forts : Propreté
Les points faibles : Personnel et service et équipements
Wasn’t too bad of a stay, definitely noticed they were short staffed. An area of improvement is what they consider “breakfast”. Very disappointed about breakfast it was more like snacks. Probably shouldn’t advertise breakfast is provided because it’s definitely not breakfast! This wouldn’t be my choice of stay again.
Séjour de 3 nuits en avril 2024
Réponse de Manager le 14 avr. 2024
Hello La Quna,We apologize for falling short of expectations during your recent stay. We appreciate your feedback on our breakfast offerings and will address this internally. Your comments are valuable as we strive to enhance our guest experience. We regret to hear that you may not choose to stay with us again and value the opportunity to welcome you back in the future.

10/10 Excellent

Luis

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice place
Séjour de 1 nuit en avril 2024
Réponse de Manager le 13 avr. 2024
Hello Luis,We are pleased to hear that you found our hotel to be a pleasant place for your stay. Your positive feedback is greatly appreciated. We look forward to welcoming you back in the future.

10/10 Excellent

EDUARDO

Séjour de 1 nuit en mars 2024
Réponse de Manager le 1 mai 2024
Hello EDUARDO,We are amped to hear that you had a wonderful stay at our hotel! We hope to welcome you back soon for another fantastic experience.

10/10 Excellent

Rosa

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Manager le 11 avr. 2024
Hello Rosa,We are thrilled to hear that you had a fantastic stay with us! Your satisfaction is our top priority, and we hope to welcome you back soon for another excellent experience!

10/10 Excellent

Ruben de Jesus

Séjour de 1 nuit en mars 2024
Réponse de Manager le 26 avr. 2024
Hello Ruben de Jesus,Your five-star rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

8/10 Bien

Ericka

Voyage avec des animaux de compagnie, Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Is was very convenient location. Also it was next door to the Cracker Barrel. The staff was kind & helpfull. This is also a pet friendly location. I would stay here again.
Séjour de 1 nuit en mars 2024
Réponse de Manager le 1 avr. 2024
Hello Ericka,We are delighted to hear that you found our location convenient and enjoyed the proximity to Cracker Barrel. Our team works hard to provide excellent service, and we're glad you felt well taken care of during your stay. We look forward to welcoming you back in the future.

8/10 Bien

John Ryan

Séjour de 1 nuit en mars 2024
Réponse de Manager le 19 avr. 2024
Hello John Ryan, We appreciate your recent stay at our hotel. If you have any specific feedback, we encourage you to kindly reach out to us directly. We value your experience and look forward to welcoming you back in the future.

10/10 Excellent

rachel, baytown

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Manager le 29 mars 2024
Hello rachel,We're thrilled to hear you had an excellent stay with us! We hope to welcome you back soon for another wonderful experience.

10/10 Excellent

Alisha

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It’s the second time I stay here. It’s convenient, good parking.
Séjour de 1 nuit en mars 2024
Réponse de Manager le 27 mars 2024
Hello Alisha,We are delighted to hear that you found our hotel convenient with good parking. Should you have any concerns during future visits, please don't hesitate to reach out to our team directly for assistance. Thank you for choosing to stay with us again.

10/10 Excellent

Mike

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
a
Séjour de 1 nuit en mars 2024
Réponse de Manager le 22 mars 2024
Hello Mike,Thank you for taking the time to share your feedback with us. We appreciate your comments and will address them internally for further improvement. We hope to welcome you back in the future for a more enjoyable stay.

2/10 Horrible

Kara

Voyage en famille avec de jeunes enfants
Les points forts : Propreté
Was good until we came back last night from a wedding and lots of undesirable people lurking around at all hours of the night. This morning, as we were getting loaded up to leave, Our truck got broken into and a lot of stuff taken including my hearing aid equipment which is very expensive and all our clothes bags were taken. All my shoes, sunglasses, RX sunglasses etc, all my shoes. No camera to the sides of property only at front. No help with that! Made police report but will likely never see my thousands of equipment lost! Do not stay here. Pay a little more for a better area
Séjour de 1 nuit en mars 2024
Réponse de Manager le 22 mars 2024
Hello Kara, I'm sorry to hear about your experience. Your feedback is concerning, and we take security very seriously. Our team is dedicated to providing a safe environment, and we encourage guests to report any unusual activity immediately. We recommend reaching out to the management for further assistance and to discuss your concerns in more detail. Thank you for sharing your experience with us.

2/10 Horrible

Devon R

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
NO CAMERAS ON THE OUTSIDE OF BUILDING. My brother in laws vehicle was broken into after he loaded his bags and went back to the room to make sure he got everything. Came back and everything was gone. Our sheets were damp still and the carpet was wet and musty smelling. Like it was steam cleaned with dirty stagnant water. DO NOT STAY THERE
Séjour de 1 nuit en mars 2024
Réponse de Manager le 22 mars 2024
Hello Devon R, Thank you for sharing your experience with us. Guest safety is a top priority, and we will address your concerns internally. We strive to provide a comfortable stay for all our guests and regret to learn of your disappointment. Your feedback will be shared with the team for further improvement.

10/10 Excellent

Candice

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage avec des animaux de compagnie, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Amazing workers, that were very polite. The property is in an amazing location, where everything is easily accessible. Hotel room was clean and had everything that was needed.
Séjour de 5 nuits en mars 2024
Réponse de Manager le 16 mars 2024
Hello Candice,We are delighted to hear that you enjoyed the service provided by our team and found our location convenient. It's great to know that your room met your expectations in terms of cleanliness and amenities. Your positive feedback is truly appreciated.

10/10 Excellent

RUPESHKUMAR

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good
Séjour de 1 nuit en mars 2024
Réponse de Manager le 15 mars 2024
Hello RUPESHKUMAR,Thank you for sharing your feedback with us and glad to know that your stay was good. We look forward to welcoming you again soon.

10/10 Excellent

Marvin

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything was awesome and the customer service stood out compared to their competitors. I prefer this location after the great experience!
Séjour de 1 nuit en mars 2024
Réponse de Manager le 9 mars 2024
Hello Marvin,We are delighted to hear that you had an awesome experience with us and that our customer service exceeded your expectations. It's wonderful to hear that you now prefer our location, and we look forward to welcoming you back for another fantastic stay!

6/10 Satisfaisant

Lisa

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en février 2024
Réponse de Manager le 9 mars 2024
Hello Lisa, We regret to hear that your experience did not meet expectations. Please feel free to contact us with any further details about your stay so we can address any concerns you may have had.

8/10 Bien

Liz

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good
Séjour de 1 nuit en mars 2024
Réponse de Manager le 9 mars 2024
Hello Liz,We appreciate your feedback and are glad to hear you enjoyed your stay with us. Your comments help us improve our services for future guests. Feel free to contact our management team directly for any further assistance. Thank you for choosing our hotel.

10/10 Excellent

Christina

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Me and my husband stayed her staff are amazing and so nice also the breakfast options are great!
Réponse de Manager le 3 mars 2024
Hello Christina,We are thrilled to hear that you found our staff to be amazing and enjoyed our breakfast options. We appreciate your kind words and hope to welcome you back again soon for another wonderful stay!

2/10 Horrible

Chelsea

Les points faibles : Personnel et service
Night shift Staff was rude and unaccommodating
Séjour de 3 nuits en février 2024
Réponse de Manager le 2 mars 2024
Hello Chelsea,We apologize for your experience and appreciate your feedback. We encourage guests to contact management directly with any concerns for prompt resolution. Thank you for bringing this to our attention.

6/10 Satisfaisant

Jeanette

Voyage en famille
The fire alarm went off at 3 Am and it was cold outside where we had to stay for an extended period of time. Toilet kept running.
Séjour de 2 nuits en février 2024
Réponse de Manager le 28 févr. 2024
Hello Jeanette, We apologize for any inconvenience you experienced during your stay. We appreciate your feedback and will share your comments with our team for further review and improvements. Thank you for bringing this to our attention.

10/10 Excellent

Ferriel G

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
No Hassles!
Séjour de 3 nuits en février 2024
Réponse de Manager le 23 févr. 2024
Hello Ferriel G,To be awarded a perfect score is such a compliment! We are thrilled to learn that our goal of providing our guests with a no hassle and pleasant stay is a success! We can't wait to serve you again.

10/10 Excellent

Max

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de Manager le 23 févr. 2024
Hello Max,We are delighted to hear that you had a wonderful stay with us! If you have any further comments or need assistance, please don't hesitate to reach out to us. We look forward to welcoming you back soon.

10/10 Excellent

Jose, Richmond

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en février 2024
Réponse de Manager le 20 févr. 2024
Hello Jose,We're happy to hear you had a wonderful experience at our hotel! We appreciate your positive rating and hope to welcome you back soon for another enjoyable stay.

10/10 Excellent

frankie

Séjour de 1 nuit en février 2024
Réponse de Manager le 17 févr. 2024
Hello frankie,We are pleased to hear that you had a wonderful stay with us! Our team hopes to welcome you back in the near future for another fantastic experience.

10/10 Excellent

Gloria, pacoima

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Room is clean, comfortable and fully supplied with amenities.
Séjour de 1 nuit en février 2024
Réponse de Manager le 9 févr. 2024
Hello Gloria,Thank you for taking the time to share your positive feedback regarding the cleanliness, comfort, and amenities provided in your room. We strive to ensure that our guests have a pleasant and enjoyable stay. We appreciate your kind words and look forward to welcoming you back in the future.

6/10 Satisfaisant

vivian

Voyage en famille, Voyage d’affaires
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Elevators down and only rooms on 4th floor
Séjour de 1 nuit en février 2024
Réponse de Manager le 9 févr. 2024
Hello vivian, Thank you for sharing your feedback regarding the elevator situation. We apologize for any inconvenience caused during your stay. We always strive to provide the best experience for our guests. We appreciate your understanding and hope to welcome you back in the future for a smoother stay.

2/10 Horrible

Kevin, Rochester

Séjour de 1 nuit en février 2024
Réponse de Manager le 20 mars 2024
Hello Kevin,We regret to hear about your experience. Please feel free to reach out to us with any details regarding your stay so we can address any concerns you may have had. We strive to provide exceptional service to all our guests and would appreciate the opportunity to make things right.

6/10 Satisfaisant

rosa isabel

Voyage en famille
Les points forts : Personnel et service
Might think twice to come back
My allergies got super bad. Super humid room. Elevator not working. No good breakfast
Séjour de 2 nuits en février 2024
Réponse de Manager le 7 févr. 2024
Hello rosa isabel, We apologize for any inconvenience caused by your allergies and the room's humidity. It's unfortunate to hear the elevator was out of service during your stay. Regarding breakfast, we appreciate your feedback and will take it into consideration for future improvements. We encourage you to contact our management directly to further discuss your concerns.

6/10 Satisfaisant

Yvonne

Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 2 nuits en janvier 2024
Réponse de Manager le 7 févr. 2024
Hello Yvonne, Thank you for choosing our hotel for your stay. We appreciate your visit and hope you had a pleasant experience. If there is any specific feedback or concerns you would like to share, please reach out to us directly so we can address them accordingly. We value your input and strive to improve our services.

8/10 Bien

Steve

Voyage d’affaires
Les points forts : Propreté
Les points faibles : Personnel et service
2 major issues that came up number one is I ask for made service on my second night and they said they would have somebody cleaned my room but nobody showed up. The second issue is it seems anyone just comes off the street and. It's the free breakfast that is there for the paying guests. I think that is totally unacceptable that people come in and mooch free food when they have no right being there in the first place.
Séjour de 3 nuits en janvier 2024
Réponse de Manager le 3 févr. 2024
Hello Steve,Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced with the housekeeping request. We'll speak with our team to ensure better communication and follow-through in the future. Regarding the breakfast, the hotel aims to provide a welcoming atmosphere for all guests. However, we understand your concern and will assess measures to ensure the exclusive access of paying guests.

2/10 Horrible

Summer

Voyage d’affaires
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de Manager le 2 févr. 2024
Hello Summer,We're sorry to hear that you didn't enjoy your stay with us. We would appreciate it if you could reach out to us directly with your feedback so that we can address any issues you may have encountered. Your satisfaction is important to us, and we would like to make it right.

4/10 Médiocre

Aleyda

Séjour de 1 nuit en janvier 2024
Réponse de Manager le 3 févr. 2024
Hello Aleyda,We're sorry to hear that your recent stay with us did not meet your expectations. We value your feedback and would appreciate if you could reach out to us directly to discuss any specific concerns you may have had during your time at our hotel. Our team is always ready to address and improve upon any issues that our guests may experience. We hope to have the opportunity to make it up to you in the future.

10/10 Excellent

Michael

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en janvier 2024
Réponse de Manager le 31 janv. 2024
Hello Michael,We're thrilled to hear that you had a perfect 10 experience at our hotel! We appreciate your positive rating and hope to welcome you back soon for another exceptional stay.

10/10 Excellent

Andrew

Séjour de 1 nuit en janvier 2024
Réponse de Manager le 25 janv. 2024
Hello Andrew,We're thrilled to hear that you had a wonderful experience at our hotel! We strive to provide exceptional service and create memorable stays for our guests. If there is anything else we can do for you in the future, please don't hesitate to reach out. We look forward to welcoming you back soon!