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Avis sur Hilton Garden Inn Houston/Bush Intercontinental Airport

3 out of 5
Hilton Garden Inn Houston/Bush Intercontinental Airport
15400 John F Kennedy Blvd, Houston, TX

Avis

8,2

Très bien

Note des voyageurs de 10 (Excellent), d’après 413 avis sur 784." "
Note des voyageurs de 8 (Bien), d’après 186 avis sur 784." "
Note des voyageurs de 6 (Satisfaisant), d’après 78 avis sur 784." "
Note des voyageurs de 4 (Médiocre), d’après 38 avis sur 784." "
Note des voyageurs de 2 (Horrible), d’après 69 avis sur 784." "

8,8/10

Propreté

8,6/10

Personnel et service

8,2/10

Équipements

8,4/10

Infrastructures et conditions de l’hébergement

8,6/10

Écoresponsabilité

Avis

6/10 Satisfaisant

Stephane

Les points forts : Propreté et confort de la chambre
Soit-disant en raison du covid il n'y avait pas de petit déjeuner (heureusement il y avait un petit resto pas très loin à pieds). Les chambres n'étaient pas faites sauf si on le demandait (n'ayant pas compris cela en arrivant, je l'ai demandé le jour suivant) Au restaurant pour le souper on vous sert avec des services en plastique, type camping!!! En demandant ils m'ont tout de même donné des services normaux après coup. Si vous allez dans cet hôtel pour une nuit puis repartez en shuttel pour l'aéroort, cet hôtel convient très bien mais n'y allez pas si vous restez 2-3 jours à Houston et si vous n'avez pas de véhicule car en Uber cela fait beaucoup de courses chères!
Séjour de 3 nuits en avril 2021

10/10 Excellent

Alex, Bretagne

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très bon rapport qualité/prix
Très reposant après un vol ou un voyage (trip)

10/10 Excellent

Shane

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
STAFF DID A GREAT JOB OF WELCOMING EVEN WITH THE POWER OUTAGE FROM THE STORMS.
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 23 mai 2024
Shane, thank you for your kind words. The Hilton Garden Inn Houston/Bush Intercontinental Airport team is delighted to hear that you felt welcomed despite the storm-related challenge. We hope to welcome you back under better circumstances soon!

2/10 Horrible

Liliana

No water, no a/c, no power and nobody told me that before I booked
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 24 mai 2024
Liliana, thank you for your feedback. We're sorry to hear about your experience. We understand how essential these amenities are for a comfortable stay. Our team always strives to provide clear communication, and we regret any inconvenience you faced. We hope for an opportunity to improve your impression in the future.

8/10 Bien

Terrin

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I waited one hour for the shuttle to your hotel. Was not happy with that because I was exhausted. The fridge in the room is loud. Otherwise, I had a good stay. Thank you.
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 21 mai 2024
Terrin, thank you for your feedback. It is understood that the shuttle wait and noise from the fridge caused some frustration. We're glad to hear that despite these concerns, you had an overall pleasant stay at Hilton Garden Inn Houston/Bush Intercontinental Airport. We look forward to the opportunity to welcome you back for an even better experience.

2/10 Horrible

Richard

Voyage en famille
Les points faibles : Infrastructures et conditions de l’hébergement
There was no power and my reservation was cancelled but no refund from site or Expedia.
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 20 mai 2024
Thank you for taking the time to share your feedback, Richard. Unfortunately, over a million people were without power from the storm. Please contact Expedia to get a refund if you canceled your room. Thank you.

4/10 Médiocre

D'Vaughnia

Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Didn’t stay due to the property not having electricity
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 20 mai 2024
D'Vaughnia, thank you for sharing your feedback. We regret the unforeseen circumstances that occurred during your reservation. The comfort and satisfaction of our guests are important to us, and we hope to provide a better experience should you choose to stay with us in the future.

2/10 Horrible

Dwayne

Voyage en famille
Les points faibles : Équipements
They had no electricity or water. So we did not stay.
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 20 mai 2024
Dwayne, thank you for sharing your experience. It is very unfortunate that external circumstances affected your stay. Feedback like yours is invaluable, and the team is committed to ensuring guests have a positive experience. Your concerns will certainly be addressed.

2/10 Horrible

Carlton

Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
There was no power or running water when family arrived and they double billed us at check in.
Séjour de 1 nuit en mai 2024
Réponse de Hotel Staff le 23 mai 2024
Thanks for your message. We were cancelling reservations with no penalty at the property and advising guests that booked through 3rd parties to contact that company directly to cancel since the charge comes from them. If your family stayed in the hotel or failed to cancel your room, we did charge because we were holding rooms for travelers from the airport with no place to go. I'm sorry you were inconvenienced during the storm. Thank you

2/10 Horrible

Scott

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The property had no power or running water!
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 19 mai 2024
We appreciate your feedback, Scott.We regret that your time with us didn't meet your expectations. We hold ourselves to a higher standard so we do hope you allow us the opportunity to share a more positive experience with you soon.

2/10 Horrible

Joathan

Voyage d’affaires
Les points faibles : Personnel et service
Sucks
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 19 mai 2024
Joathan, thank you for sharing your feedback. The experience described is not what our guests typically encounter. Your comments will be reviewed thoroughly to see where improvements can be made.

2/10 Horrible

Amanda

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Please refund us. Hotel had no power and no running water due to storm. We could not stay but cannot get a refund due to no fault of our own. Should not have accepted booking.
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 20 mai 2024
Thanks for your email. Unfortunately over a million people were without power from the storm. Please contact Expedia to get a refund if you canceled your room. Thank you.

2/10 Horrible

Oleksandr

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 20 mai 2024
We appreciate the feedback, Oleksandr.It's unfortunate you had such challenges during your time with us. We regret that we couldn't provide you with a perfect experience. We do hope you give us another opportunity to demonstrate the high standard of service we're accustomed to providing.

2/10 Horrible

Brant

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 19 mai 2024
Thank you for sharing your feedback, Brant.We regret that your experience with us was anything less than ideal as we strive to provide our guests with only the most enjoyable of visits. We hope you'll give us another opportunity to provide you with the high caliber service our guests are accustomed to.

2/10 Horrible

ANTHONY

Les points forts : Propreté
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mai 2024
Réponse de Customer Service le 14 mai 2024
Antony, it appears from your rating that your experience did not meet expectations. Your feedback is vital, and we welcome the opportunity to improve. We hope you'll consider staying again so we can better serve you in the future.

6/10 Satisfaisant

greg

Les points forts : Infrastructures et conditions de l’hébergement
Ok
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 13 mai 2024
Thank you for sharing, Greg.We are disappointed to see that your stay with us did not meet all of your expectations. We strive to provide every guest with an excellent experience. Please let us know if there is anything we can do to accommodate you better.We hope you will come back and visit us again soon for a more positive experience.

10/10 Excellent

Kandra

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I loved the attentiveness of the staff, especially in the dining area and front desk! They were so kind, helpful, and made our stay one of the best we've ever had in the city. Thank you so much for this incredible stay and we look forward to returning soon!
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 13 mai 2024
Kandra, it's wonderful to hear that your experience at Hilton Garden Inn Houston/Bush Intercontinental Airport was one of the best. We're thrilled that our team members, particularly at the dining area and front desk, made such a positive impact on your stay. There's nothing more rewarding than hearing our guests are eager to return. Thank you for your gracious comments, and we can't wait to welcome you back soon.

10/10 Excellent

Nelson

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 13 mai 2024
Nelson, it's fantastic to know you had a perfect stay at the Hilton Garden Inn Houston/Bush Intercontinental Airport. We appreciate your score and hope to serve you again in the future.

10/10 Excellent

Emily

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 5 nuits en mai 2024
Réponse de Customer Service le 12 mai 2024
Thank you for the amazing rating, Emily!We are very pleased to hear about the excellent stay we were able to share with you! It is always our highest priority to provide a satisfying experience for all of our guests. We hope you plan on staying at Hilton Garden Inn Houston/Bush Intercontinental Airport soon!Thanks again for leaving your feedback!

10/10 Excellent

Rachelle

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 9 mai 2024
Rachelle, thank you for your high praise! We're delighted that your stay at the Hilton Garden Inn Houston/Bush Intercontinental Airport exceeded your expectations. We're committed to our guests' satisfaction and look forward to offering you another stellar experience on your next visit. Safe travels until then.

6/10 Satisfaisant

Jessica

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Fair for value but receptionist, manager and bus shuttle operator are the kindest folks ever
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 6 mai 2024
Jessica, we appreciate you highlighting the kindness shown by our team members. However, we apologize if other aspects of your stay did not live up to your expectations. At Hilton Garden Inn Houston/Bush Intercontinental Airport, we continually strive to improve guest satisfaction and your feedback will serve as a valuable tool. We hope for another opportunity to provide you with an even better experience in the future.

10/10 Excellent

Ralph

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Customer service and property.
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 6 mai 2024
Ralph, we're thrilled to know you enjoyed Hilton Garden Inn Houston/Bush Intercontinental Airport's exceptional customer service and appreciated our property. We strive to create wonderful guest experiences, so your positive feedback means a lot to us. Looking forward to your next visit.

10/10 Excellent

Jesus Isaac

Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 6 mai 2024
Jesus, thank you for your stellar rating of the Hilton Garden Inn Houston/Bush Intercontinental Airport. We are delighted to see that you had such an enjoyable experience. Should your travels bring you back this way, we look forward to welcoming you again soon.

6/10 Satisfaisant

Wafa

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
This place is convenient and close to the airport but few things can make the travel easier for costumers which was not available here Example , USB port , I forgot my charger and found no ports for USB , thank god my wireless charger was full, Also a bottle of water , travelers might be so tired and have no energy to go and but water specially if they have no car Slippers are also helpful, when I woke up my feet were dirty , the carpet looks clean but apparently it was not The staff were really nice welcoming though
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 28 avr. 2024
Wafa, your shared experience is incredibly valuable and we appreciate your feedback. We are delighted to hear that our location provided convenience for your travel needs. Your comments about the lack of certain amenities such as USB ports and bottled water have been noted. We are always looking to improve our guest experience. Also, we regret any discomfort experienced concerning the room cleanliness. We aim to maintain a high standard of cleanliness and apologize if we missed the mark.It is great to know that our team members made you feel welcome. We consistently strive to provide warm, friendly service to all our guests. We hope you will give us another opportunity to serve you better in the future.

8/10 Bien

John, Lake Oswego

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good hotel in the price range
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 24 avr. 2024
John, thank you for choosing Hilton Garden Inn Houston/Bush Intercontinental Airport and sharing your feedback. We're happy to know that you found value in your stay with us. Looking forward to welcoming you back.

10/10 Excellent

patricia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Brandon very helpful. Room very quiet
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 22 avr. 2024
Patricia, we are thrilled to know that you found the Hilton Garden Inn Houston/Bush Intercontinental Airport calm and serene during your stay. Your kind words about Brandon's assistance are most appreciated and will be shared with him for encouragement. We look forward to your return visit.

10/10 Excellent

Shelley

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice hotel, James was awesome on check in. Loved that they had all types of drinks including liquor, fresh fruit and salads for purchase at all times.
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 22 avr. 2024
Shelley, thank you for your delightful feedback about your stay at Hilton Garden Inn Houston/Bush Intercontinental Airport. It's wonderful to hear how much you appreciated our broad selection of beverages and fresh foods available any time. We're also thrilled to hear that James made such a positive impression during your check-in. Your endorsement is greatly appreciated, and we look forward to welcoming you back during your next trip to Houston.

8/10 Bien

julie

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was comfortable and the staff was friendly.
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 22 avr. 2024
Julie, it's great to hear that you had a comfortable stay at Hilton Garden Inn Houston/Bush Intercontinental Airport. Our team members are indeed committed to providing friendly service. We welcome the opportunity to host you again whenever your travels bring you back to Houston.

10/10 Excellent

Barbara

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
The bed was quite comfortable and the pillows as well
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 21 avr. 2024
Barbara,Thank you for sharing your experience. It's great to know that you found the bed at the Hilton Garden Inn Houston/Bush Intercontinental Airport so comfortable, along with the pillows. Your positive feedback serves as encouragement to our team members. Looking forward to welcoming you back the next time your travels bring you to Houston.

10/10 Excellent

Pamela

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 19 avr. 2024
Pamela, thank you for highlighting the Hilton Garden Inn Houston/Bush Intercontinental Airport with a five-star rating. We're glad you had a great experience and hope to see you again soon. Safe travels!

6/10 Satisfaisant

Alejandro

Séjour de 2 nuits en avril 2024
Réponse de Customer Service le 9 avr. 2024
Alejandro, it appears you've left a rating without any accompanying text. We appreciate your feedback and would greatly benefit from understanding more about your experience at Hilton Garden Inn Houston/Bush Intercontinental Airport. We believe there is always room for improvement and your detailed comments would help us in making your future stays even more pleasing. We hope to welcome you back and provide a more satisfying experience.

10/10 Excellent

María Fernanda

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
4 minutos del aeropuerto al hotel
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 8 avr. 2024
María, es fantástico saber que apreciaste la conveniencia de la proximidad del Hilton Garden Inn Houston/Bush Intercontinental Airport al aeropuerto. Apreciamos mucho sus amables comentarios. Confiamos en que haya tenido una estadía cómoda con nosotros y esperamos darle la bienvenida nuevamente la próxima vez que sus viajes lo traigan a Houston.

10/10 Excellent

Cheryl

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Easy check in, very accommodating. Had a later flight so they allowed me to do a late check out that works with the time i need to get to the airport. Very clean and maintained!
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 7 avr. 2024
Cheryl, it's wonderful to hear you had an effortless experience at Hilton Garden Inn Houston/Bush Intercontinental Airport. We immensely appreciate your acknowledgement of our team members' adaptability and the pristine condition of our hotel. We aim to make every guest's stay as convenient as possible, especially when it comes to coordinating around travel schedules. Looking forward to welcoming you back during your next trip. Safe travels!

10/10 Excellent

Dafne

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de Customer Service le 4 avr. 2024
Dafne, thank you for choosing the Hilton Garden Inn Houston/Bush Intercontinental Airport for your stay. We're pleased your experience met your expectations. Whenever your travels bring you back in Houston, we'd be thrilled to host you again. Safe travels!

8/10 Bien

Nikki

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 7 avr. 2024
Nikki, thank you for rating your stay at Hilton Garden Inn Houston/Bush Intercontinental Airport. We're thrilled to know that your experience with us met your expectations and hope we'll have the opportunity to host you again in the future. We appreciate your feedback and your support. Safe travels!

8/10 Bien

Nicole

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good for early am flights. The bed was comfy and the check in staff was friendly.
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 31 mars 2024
Nicole, it is delightful to hear that the Hilton Garden Inn Houston/Bush Intercontinental Airport was a convenient choice for your travels, and that you found our beds comfortable. We're pleased you experienced a warm welcome from our team at check in. We look forward to welcoming you back for more comfort and convenience in your future visits.

10/10 Excellent

Lisa, East Tawas

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hotel was clean and well maintained. Staff was nice and accommodating. Would stay here again
Séjour de 2 nuits en mars 2024
Réponse de Customer Service le 29 mars 2024
Lisa, we're thrilled to hear your stay at Hilton Garden Inn Houston/Bush Intercontinental Airport was enjoyable. Knowing that you found our hotel to be clean and well kept makes us proud. We're also pleased that our team members provided you with a pleasant and accommodating experience. Your satisfaction is our top priority and we can't wait for your next visit. Safe travels!

10/10 Excellent

Stephanie

The front desk clerk was excellent
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 27 mars 2024
Stephanie, we're delighted to hear you had a wonderful experience with our front desk colleagues at Hilton Garden Inn Houston/Bush Intercontinental Airport. We always strive to deliver great service. We appreciate your review and hope to have the pleasure of welcoming you back soon.

10/10 Excellent

Ashley

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Friendly seervice
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 25 mars 2024
Ashley, it's fantastic to hear that you appreciated the warm service during your visit at the Hilton Garden Inn Houston/Bush Intercontinental Airport. We're looking forward to welcoming you back on your next journey to Houston. Safe travels!

10/10 Excellent

Zakaria

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Convenient clean and friendly front desk
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 25 mars 2024
Zakaria, it's uplifting to know you appreciated the convenience and cleanliness of Hilton Garden Inn Houston/Bush Intercontinental Airport. Our welcoming team at the front desk is always aiming to provide a wonderful experience. We look forward to your next stay with us.

6/10 Satisfaisant

Erica

Voyage en famille
Les points forts : Propreté
Les points faibles : Personnel et service et équipements
I booked this hotel for the free shuttle. We arrived at the airport at 12:30 am due to a delayed flight. The shuttle driver refused us because he had to clock out of the hotel at 1am, its an 8 min drive from airport we paid $30 for taxi. The next morning we cane downstairs at 5:15am for our 5:30 shuttle, it was full so we asked front desk for another taxi, this time without asking she booked us a limo service for $72 . So much for a free shuttle or any customer service worth speaking about. All night cars without mufflers raced along the outside of the building making it impossible to sleep. Hilton Garden inn, Houston WE HAVE A PROBLEM.
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 25 mars 2024
Erica, it's unfortunate to hear about your experience with our shuttle service and the noise disturbances. Ensuring smooth transportation and a peaceful atmosphere for our guests is of utmost importance to us. We'd be grateful to consider your suggestions to better serve our guests in the future. We hope the rest of your stay was enjoyable and look forward to the opportunity to enhance your next experience with us.

10/10 Excellent

Rebecca

Les points forts : Équipements
Very nice hotel
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 25 mars 2024
Rebecca, we appreciate your kind words about Hilton Garden Inn Houston/Bush Intercontinental Airport. We're thrilled to hear your experience was enjoyable and we look forward to welcoming you back in the future.

10/10 Excellent

Monty

Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 14 avr. 2024
Thanks for the perfect rating, Monty! We can't wait to see you again soon for another amazing experience at Hilton Garden Inn Houston/Bush Intercontinental Airport. Have a great day!

2/10 Horrible

Jordan

I arrived at the property and there was no room available in spite of having a confirmed paid reservation. This was absolutely horrible.
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 24 mars 2024
Jordan, it's certainly concerning to hear about the difficulties you encountered upon arrival. All guests should expect a smoothly coordinated check-in process, particularly those with confirmed reservations. We're looking into these circumstances to ensure this doesn't happen in the future. We value your feedback and hope to have the opportunity to serve you better in the future.

10/10 Excellent

Donald, Houston

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Front desk person was too notch. Room was clean. Shuttle was efficient. Close to the airport so you do hear planes all night
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 22 mars 2024
Donald, thank you for choosing Hilton Garden Inn Houston/Bush Intercontinental Airport. We are thrilled that our top-notch front desk team member, clean accommodations, and efficient shuttle service met your expectations. We understand the proximity to the airport has its advantages but may lead to occasional noise. We appreciate your understanding and look forward to serving you again in the future.

8/10 Bien

OLUBIYI

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Proximity to the Airport and Good breakfast. Appreciate the early check in gesture
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 22 mars 2024
Olubiyi, it's great to hear that you found Hilton Garden Inn Houston/Bush Intercontinental Airport's location convenient and enjoyed the breakfast offerings. Your acknowledgment of the early check-in gesture is also greatly appreciated. We strive to provide excellent services to ensure our guests are comfortable. We look forward to welcoming you back in the future.

10/10 Excellent

AURORA

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It is a very nice hotel, with free transportation to the airport. The man in the front desk is so kind. Everything is clean, they have cold water at the lobby and the restaurant is good.
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 21 mars 2024
Aurora, it's terrific that you found Hilton Garden Inn Houston/Bush Intercontinental Airport to be a nice hotel with a convenient airport shuttle. We're thrilled to hear that our front desk teammate left a positive impression and that you appreciated the cleanliness of our facilities. It's great to learn that the added touch of cold water in the lobby and quality of our restaurant met your expectations. We strive to provide a wonderful experience for guests and sounds like we hit the mark during your stay. Thank you so much for your stellar review. We're looking forward to welcoming you back.

10/10 Excellent

David

Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 7 avr. 2024
Thanks for sharing this perfect rating, David!We're thrilled to hear you enjoyed your stay at Hilton Garden Inn Houston/Bush Intercontinental Airport! It's our pleasure to accommodate you to the fullest extent. After all, your happiness is our top priority! We're already looking forward to your next visit!

10/10 Excellent

Roman

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Welcoming and friendly staff. Restaurant on site with vegetarian options. A shop with everything you need for a cancelled flight’s overnight stay. Not much dining or shopping options nearby.
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 17 mars 2024
Roman, it's delightful to hear that you found Hilton Garden Inn Houston/Bush Intercontinental Airport to be a convenient choice for an unexpected stay. We're glad our on-site dining, including vegetarian options, and our well-stocked shop served you well. While we recognize the limited shopping and dining options in the vicinity, we hope our amenities provided a measure of comfort. Your positive words for our team members are greatly appreciated, and we look forward to welcoming you back, should you need us in the future.

10/10 Excellent

Mauricio

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 15 mars 2024
Mauricio, thank you for your top rating. We're thrilled to know that your stay at Hilton Garden Inn Houston/Bush Intercontinental Airport met your expectations. Feedback like yours motivates our team members to continue offering exceptional service. We look forward to welcoming you back in the future. Safe travels!