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Avis sur HYATT house Houston/Galleria

3 out of 5
HYATT house Houston/Galleria
3440 Sage Rd, Houston, TX

Avis

8,4

Très bien

Note des voyageurs de 10 (Excellent), d’après 1074 avis sur 2114." "
Note des voyageurs de 8 (Bien), d’après 589 avis sur 2114." "
Note des voyageurs de 6 (Satisfaisant), d’après 216 avis sur 2114." "
Note des voyageurs de 4 (Médiocre), d’après 116 avis sur 2114." "
Note des voyageurs de 2 (Horrible), d’après 119 avis sur 2114." "

8,6/10

Propreté

9,0/10

Personnel et service

7,8/10

Équipements

8,4/10

Infrastructures et conditions de l’hébergement

7,8/10

Écoresponsabilité

Avis

10/10 Excellent

Magerat

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Le petit déjeuner est super, la chambre est spacieuse et calme.
Séjour de 4 nuits en avril 2024

6/10 Satisfaisant

Alain

Voyage en famille
Les points forts : Confort de la chambre
Les points faibles : Propreté
Cafard ....
Nous avons trouvé un cafard dans la salle de bain. Nous en avons informé la réception de l'hotel qui ne nous a fait aucun retour ...
Séjour de 2 nuits en août 2023

6/10 Satisfaisant

Alexandre

Séjour de 7 nuits en mars 2023

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hyatt Galleria
Hôtel bien situé pour quelqu'un qui souhaite faire du shopping dans le Mall Galleria. Piscine bien entretenue, chambres spacieuses, kitchenette fonctionnelle. Personnel attentif, petit-déjeuner gratuit.

10/10 Excellent

Gabriela

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mai 2024

10/10 Excellent

Nathaniel

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 19 nuits en mai 2024
Réponse de Shannon le 23 mai 2024
Thank you for your feedback we are pleased to hear you enjoyed your stay and look forward to welcoming you back soon.

8/10 Bien

Judith Martin del Campo

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
the can improve the breakfast
Séjour de 4 nuits en mai 2024
Réponse de Shannon le 21 mai 2024
Thank you for taking the time to review us, we appreciate the feedback, and we look forward to welcoming you back in the future.

4/10 Médiocre

Victor, Abuja

Voyage en groupe
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Really Old Property. Well I guess for the price some might consider it reasonable. But a friend was staying at a hotel down the road for cheaper and the hotel was way more decent.
Séjour de 1 nuit en mai 2024
Réponse de Shannon le 21 mai 2024
Thank you for taking the time to leave your feedback. I am sorry your stay did not exceed your expectations. We work hard to make sure our entire guest feel assured, settled in, and ready for the new day. I will be addressing your concerns with our staff and make changes where needed. We hope to see you again.

8/10 Bien

Alida, Jackson Heights

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
I liked that there was a kitchen with a full-size refrigerator. The bed was very comfortable and the towels were pretty good quality. The personnel were very friendly and helpful. I didn't like the fact that the hot breakfast items were not kept hot enough and some items were under cooked. Overall, a good stay.
Séjour de 7 nuits en mai 2024
Réponse de Shannon le 20 mai 2024
Thank you for your feedback we are pleased to hear that you enjoyed your stay with us overall, we will ensure we check on breakfast and that we improve this area.

10/10 Excellent

Vanessa

Voyage en famille
Les points forts : Infrastructures et conditions de l’hébergement
Very clean
Séjour de 3 nuits en mai 2024
Réponse de Shannon le 13 mai 2024
Thank you for your feedback we are pleased to hear you enjoyed your stay and hope to welcome you back again soon.

10/10 Excellent

Shariq

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Staff was very good. Front desk manager Tiger helped me with the change of room. Hotel was nice, rooms are good & clean. Breakfast is good.
Séjour de 3 nuits en mai 2024
Réponse de Shannon le 7 mai 2024
Thank you for your feedback we are pleased to see you enjoyed your stay and hope you will be our guest again soon.

10/10 Excellent

Frank

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Wir hatten einen sehr schönen Aufenthalt in dem Hotel. Am besten fand ich das überaus gemütliche Bett. Alles war sauber und das Frühstück wirklich gut. Man kann zu Fuß einiges erreichen. Wie würden hier immer wieder buchen
Réponse de Shannon le 1 mai 2024
Thank you we are pleased to hear that you enjoyed your stay and the local area we look forward to welcoming you back again soon.

10/10 Excellent

Kasey

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de Shannon le 2 mai 2024
Thank you for your feedback we are pleased to see you enjoyed your stay and hope to welcome you back again soon.

10/10 Excellent

Marley

Séjour de 3 nuits en avril 2024
Réponse de Shannon le 20 mai 2024
Thank you for your feedback we are pleased to hear you enjoyed your stay and look forward to seeing you again hopefully soon.

10/10 Excellent

MARCELLA

Voyage en couple
Les points forts : Équipements et infrastructures et conditions de l’hébergement
Very nice stay, clean rooms and friendly employees! Safe parking and walking stores.
Séjour de 2 nuits en avril 2024
Réponse de Shannon le 29 avr. 2024
Thank you for your feedback we are pleased to hear you enjoyed your stay and look forward to welcoming you back in the future.

8/10 Bien

Rachel

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Needs updates however clean.
Séjour de 1 nuit en avril 2024
Réponse de Shannon le 29 avr. 2024
Thank you for your feedback we are pleased to hear you enjoyed your stay. We are working on improving our property and look forward to welcoming you back in the future

10/10 Excellent

Miguel Angel

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
good value
Séjour de 2 nuits en avril 2024
Réponse de Shannon le 29 avr. 2024
Thank you for your feedback we are pleased to hear you enjoyed your stay and look forward to welcoming you back again soon.

10/10 Excellent

Hang

Séjour de 1 nuit en avril 2024
Réponse de Shannon le 7 mai 2024
Thank you for your feedback we are pleased to see you enjoyed your stay and hope you will be our guest again soon.

10/10 Excellent

Kasey

Les points forts : Propreté
Séjour de 1 nuit en avril 2024
Réponse de Shannon le 29 avr. 2024
Thank you for your feedback we are pleased to hear you enjoyed your stay and look forward to welcoming you back again soon.

4/10 Médiocre

Tiffany

Voyage en famille
Les points faibles : Équipements
Not a great room. Room needs to be updated. Bathroom needs to be updated badly!
Séjour de 4 nuits en avril 2024
Réponse de Shannon le 24 avr. 2024
Thank you for your feedback we are sorry to hear that you did not enjoy your stay.

8/10 Bien

Dorothy

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
The TV was the worst I have had in a motel or hotel. The picture and sound came and went and lost what was happening.
Séjour de 1 nuit en avril 2024
Réponse de Shannon le 24 avr. 2024
Thank you for your feedback we are sorry to hear you had trouble with the TV in your room, we will share your feedback with maintenance team so they can address the issue.

10/10 Excellent

Joseph

Voyage d’affaires
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Great value breakfast! Lots of options for breakfast. Workout room subpar, treadmill TVs not working. Room was clean and well maintained, spacious. Generally, a great stay and good value.
Séjour de 3 nuits en avril 2024
Réponse de Shannon le 21 avr. 2024
Thank you for your feedback we will ensure we share this with our team so we can celebrate our successes and ensure we work on where we fell short of meeting your expectations. We hope that you will be our guest again soon.

10/10 Excellent

Sergio

Voyage d’affaires
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
All very good
Séjour de 3 nuits en avril 2024
Réponse de Shannon le 18 avr. 2024
Thank you for your feedback we are pleased to see you enjoyed your stay and hope to have the pleasure of welcoming you back again soon.

8/10 Bien

Sheldon

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 6 nuits en avril 2024
Réponse de Shannon le 15 avr. 2024
Thank you for your feedback we are pleased to see you enjoyed your stay and hope you will be our guest again soon.

6/10 Satisfaisant

Lena

Voyage en couple
Les points forts : Propreté
Hotel stay of 3 nights was a bit disappointing. Issues: TV/desk chair didnt work well, front desk was either not available or took several hours to respond to any request, initial shower gel stank like rotten eggs and had to be replaced. Area is noisy: demolition nearby, road noise from cars outside/freeway and heard neighbors upstairs walk loudly. Only positive is the hardworking housekeeping staff, did great cleaning, friendly and could see them throughout the day working around the hotel. It's close to galleria area but we wont stay again.
Séjour de 3 nuits en avril 2024
Réponse de Shannon le 12 avr. 2024
Thank you for your feedback I am sorry to hear that you experienced difficulty getting in touch with the front desk and that your shower gel smelled bad. We also appreciate you recognizing the hard work of our housekeeping team and look forward to sharing your compliments with them.

8/10 Bien

Kevin

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
A lot of restaurants nearby, property seems a bit dated but clean. No parking near the hotel so you have to pay for the hotel garage which is gated, safe, and convenient. Overall a good place to stay in the city.
Séjour de 4 nuits en avril 2024
Réponse de Shannon le 8 avr. 2024
Thank you for your feedback we are pleased to see you enjoyed your stay and hope to welcome you back again soon

10/10 Excellent

Aung

Séjour de 2 nuits en avril 2024
Réponse de Shannon le 29 avr. 2024
Thank you for your feedback we are pleased to hear you enjoyed your stay and look forward to welcoming you back again soon.

10/10 Excellent

ARACELI

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Un hotel cómodo y limpio, cerca de galleria
Séjour de 3 nuits en mars 2024
Réponse de Shannon le 5 avr. 2024
Thank you we are so pleased to see you enjoyed your stay with us and hope to have the pleasure of welcoming you back again soon.

8/10 Bien

Diep

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Awesome receptionist.
Séjour de 2 nuits en mars 2024
Réponse de Shannon le 3 avr. 2024
Thank you for your feedback we are so pleased you enjoyed your interaction with our team and hope you will return soon.

10/10 Excellent

Gerardo

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Excelente la hora de salida 12:00 pm
Séjour de 3 nuits en mars 2024
Réponse de Shannon le 1 avr. 2024
Thank you for your feedback we are pleased to hear that you enjoyed your stay with us and hope to welcome you back again soon.

10/10 Excellent

Nahieli

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Excellent!! Love the big spaces
Séjour de 5 nuits en mars 2024
Réponse de Shannon le 27 mars 2024
Thank you for your feedback we are pleased to hear you enjoyed your stay and look forward to welcoming you back again soon.

10/10 Excellent

Keva

Voyage en famille
Les points forts : Équipements
I was very impressed with the room it was very clean when I return I will book again and refer friends
Séjour de 3 nuits en mars 2024
Réponse de Shannon le 26 mars 2024
Thank you for your feedback we are pleased to hear you enjoyed your stay and hope to have the pleasure of welcoming you back again soon.

10/10 Excellent

Dajalon

Séjour de 3 nuits en mars 2024
Réponse de Shannon le 15 avr. 2024
Thank you for your feedback we are pleased to see you enjoyed your stay and hope you will be our guest again soon.

6/10 Satisfaisant

Jesus E Machado

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en janvier 2024
Réponse de Shannon le 26 mars 2024
Thank you for your feedback we are sorry to see that you experienced some problems during your stay. We hope that you will allow us the opportunity to have you as our guest again in the future.

2/10 Horrible

Chasytie

Voyage en groupe
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Dirty. Cockroach in my room and they did nothing.
Séjour de 5 nuits en mars 2024
Réponse de Shannon le 19 mars 2024
Thank you for your feedback we are sorry to hear you were found a pest in your room and that you did not get the proper response from my team. We hope to have the opportunity to welcome you back soon.

10/10 Excellent

Justine

Voyage en groupe
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
I would of gave this hotel a 5 star all around it’s just that my first night my room AC was not working had to switch rooms but after that everything was great accommodation was met when I needed it staff at the front desk was awesome.
Séjour de 3 nuits en mars 2024
Réponse de Shannon le 19 mars 2024
Thank you for your feedback we are sorry to hear you had problems with your AC on day one but so pleased to see you enjoyed your stay and hope to welcome you back soon.

10/10 Excellent

Guillermo, Brownsville

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2024
Réponse de Shannon le 19 mars 2024
Thank you for your feedback we are so pleased to see you enjoyed your stay and hope to welcome you back soon.

10/10 Excellent

Trevon

Les points forts : Propreté
Loved my stay! The surrounding area was filled with lush green trees and gorgeous architecture, while also being in close proximity to the water wall and a few parks worth visiting with your family or your loved one for a quiet lunch. It wasn’t a big deal to me but I do mean to mention the entrance gate to the parking deck is cut off so you have to go in and out of the exit side.
Séjour de 2 nuits en mars 2024
Réponse de Shannon le 19 mars 2024
Thank you for your feedback we are so pleased to see you enjoyed your stay and hope to welcome you back soon.

6/10 Satisfaisant

Forrest

Voyage en famille
Les points forts : Infrastructures et conditions de l’hébergement
the rate was ok as was the location. Gate for the garage was broken however and some of the other guests were pretty loud.
Séjour de 2 nuits en mars 2024
Réponse de Shannon le 19 mars 2024
Thank you for your feedback we are sorry to hear you were disappointed. We hope to have the opportunity to welcome you back soon.

6/10 Satisfaisant

Rebecca

Voyage en famille
Les points faibles : Infrastructures et conditions de l’hébergement
We were comfortable enough. The gal at the desk was nice and helpful. The breakfast was good but not great. The sound from the streets came through the windows and it is busy city noises. There might have been some mold on the bathroom ceiling. There was some sort of pipe that drained water into the shower from time to time that made noise and likely contributed to the mold. But the room was what we were expecting, the bed was not uncomfortable and we had no issues with other guests or the staff.
Séjour de 4 nuits en mars 2024
Réponse de Shannon le 19 mars 2024
Thank you for your feedback we are sorry to hear you were disappointed. We hope to have the opportunity to welcome you back soon.

2/10 Horrible

Sheiniwa

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
I didn't like anything about the property i had pubic hair on my bed it was very nasty .The carpet was disgusting and the shades did not work also the area looked unsafe.
Séjour de 3 nuits en mars 2024
Réponse de Shannon le 19 mars 2024
Thank you for your feedback we are sorry to hear you were disappointed.

4/10 Médiocre

Ariel

Voyage en couple
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
As soon as walking in Hotel, it had a terrible smell. Hotel room had a bad smell as well, there was hair in the bathroom sink, huge fire ants in the restroom. Opened blinds and checked window because it had a manual lock. The window wasn’t locked easily pushed it up the screen was torn so would’ve made easy access for someone to enter through window the area we were facing looked like an empty lot with tents back there. No full lent h mirror in the room. House keeping knocking on our door at 6am waking us up even though we had our do not disturb sign on. Just a terrible experience very uncomfortable thankful it was only for one night but I wouldn’t stay here again.
Séjour de 1 nuit en mars 2024
Réponse de Shannon le 19 mars 2024
Thank you for your feedback we are sorry to hear you were disappointed.

8/10 Bien

Sherina Denise

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Cozy. Quiet. Clean. I enjoyed my stay. I was very comfortable.
Séjour de 3 nuits en février 2024
Réponse de Shannon le 19 mars 2024
Thank you for your feedback we are so pleased to see you enjoyed your stay and hope to welcome you back soon.

2/10 Horrible

Francis

Voyage d’affaires, Voyage en couple
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
The window lock in my room was broken. There was dirty, stinky, sewer water outside of my room. We arrived at our room one night and a HUGE cockroach or some other nasty bug ran across the floor. We had to notify the desk twice about the issue before they came upstairs and sprayed the area where the bug could be. We checked out after that incident.
Séjour de 5 nuits en février 2024
Réponse de Shannon le 19 mars 2024
Thank you for your feedback we are sorry to hear you found a pest in your room and that the team did not respond immediately.

6/10 Satisfaisant

thomas

Voyage d’affaires
ugly
Séjour de 3 nuits en février 2024
Réponse de Shannon le 19 mars 2024
Thank you for your feedback we are sorry to hear you were disappointed. We hope to have the opportunity to welcome you back soon.

8/10 Bien

Aleshia Nicole

Rug was dirty. Art on the wall kept falling down. Leaking in bathroom from the frozen ventilation system.
Séjour de 3 nuits en février 2024
Réponse de Shannon le 19 mars 2024
Thank you for your feedback we are sorry to hear you were disappointed. We hope to have the opportunity to welcome you back soon.

6/10 Satisfaisant

Qiang

Voyage d’affaires
Les points forts : Propreté
Séjour de 5 nuits en février 2024
Réponse de Shannon le 19 mars 2024
Thank you for your feedback we are sorry to hear you were disappointed. We hope to have the opportunity to welcome you back soon.

8/10 Bien

Voyageur vérifié

Séjour de 1 nuit en février 2024
Réponse de Shannon le 19 mars 2024
Thank you for your feedback we are so pleased to see you enjoyed your stay and hope to welcome you back soon.

10/10 Excellent

Ana

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Great space and daily room turnover was great!
Séjour de 5 nuits en février 2024
Réponse de Shannon le 19 mars 2024
Thank you for your feedback we are so pleased to see you enjoyed your stay and hope to welcome you back soon.

4/10 Médiocre

sharon

Voyage d’affaires
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Hotel was very used look. Carpet in halls were gross, parking garage was gross and poor communication on availability of ice..
Séjour de 2 nuits en février 2024
Réponse de Shannon le 19 mars 2024
Thank you for your feedback we are sorry to hear you were disappointed. We hope to have the opportunity to welcome you back soon.