Francis, please accept our apologies that we failed to accommodate you with the room of your choice and the inconvenience it caused. We would love to welcome you back and provide you with the room of your preference on your next visit. Sincerely, Hotel Management

Dear Yurie, We sincerely apologize for the subpar condition of your room upon arrival. Your feedback regarding the dusty smell, stained ceilings, and cleanliness issues in the bathroom is concerning, and we understand the impact this had on your stay. Maintaining a clean and comfortable environment is a top priority for us, and we regret that we did not meet your expectations in this regard. Please rest assured that your comments will be addressed with our housekeeping team to prevent the recurrence of such issues. We value your patronage and hope to have the opportunity to restore your trust in us during your next visit. Thank you for bringing these matters to our attention.Sincerely,Hotel Management

Dear Steaven, We are deeply sorry to hear about your disappointing experience during your recent stay. Maintaining cleanliness and ensuring all amenities are in working order are top priorities for us, and we regret any inconvenience caused by the issues you encountered. We take your feedback seriously and will address these concerns with our team to prevent similar occurrences. We understand the frustration this may have caused and apologize for falling short of your expectations. Your satisfaction is important to us, and we hope to have the opportunity to welcome you back for a more seamless stay in the future.Sincerely,Hotel Management

Dear Stedman, We sincerely apologize for the unsatisfactory experience you encountered during your stay with us. It is disheartening to hear about pests and cleanliness issues in your room. Please accept our deepest apologies for any discomfort and inconvenience this may have caused. We understand the importance of a clean and comfortable environment for our guests and take these concerns seriously. Rest assured, we are taking immediate steps to address these issues and prevent them from occurring. Your feedback is invaluable in helping us improve our services. We hope you will reconsider and give us another opportunity to provide you with a much-improved experience during future visits.Sincerely,Hotel Management

Dear Elly, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management

Dear Cynthia, Thank you for being our guest. We are a non-smoking hotel, yet we provide designated smoking areas for guests outside the building. Your feedback is important to us as we make every effort to accommodate the needs of all our guests. Thank you again for taking the time to write about your stay; we look forward to your return visit.Sincerely,Hotel Management

Dear Dennis, Thank you for reviewing our hotel. We believe every guest who walks through our doors deserves a comfortable and well-maintained property that feels like a home away from home while traveling. Therefore, we are genuinely sorry to learn that this was not your experience, and we understand your frustration regarding the various issues you described. Still, please know that we are actively working to improve our services and prevent similar situations from occurring in the future. Thank you again for sharing your feedback, and we hope to have the chance to welcome you back in the future to show you the exceptional hospitality you deserve.Sincerely,Hotel Management

Dear S, We are delighted you had a terrific stay at Extended Stay America. Thank you for highlighting your excellent breakfast experience, most notably the availability of the timings. Your feedback is noted, and we will address it appropriately. We hope you will revisit us soon. Safe Travels!Sincerely, Hotel Management

Dear Elizabeth Ann, Thank you so much for your outstanding review. We are glad that everything went well during your stay and that you had a memorable experience. Thank you for including Extended Stay America in your travel plans, and we hope to welcome you back to our location any time you are in the area.Sincerely,Hotel Management

Dear Cindy, We apologize for the inconvenience you experienced during your stay. We take your feedback seriously and understand the importance of a comfortable environment. Your comments regarding the smell, cleanliness, and lighting issues will be addressed to ensure a better experience for our future guests. We appreciate your input, and we hope you consider giving us another chance in the future. Your comfort and satisfaction are important to us, and we'll work to improve. Thank you for sharing your concerns.Sincerely,Hotel Management

Dear NEBOJSA, Thank you for sharing your review. We apologize for the concerns you experienced during your stay. We remain committed to clean and impeccably maintained accommodations and have taken notes for future plans. Moreover, we are sorry our complimentary breakfast did not meet your expectations. Your comments about breakfast selections will be shared appropriately, as we always want to know what would enhance our guest experience. Thank you for sharing your valuable insights, and we look forward to hosting you again whenever your travels bring you this way.Sincerely,Hotel Management

Dear Elizabeth Ann, Thank you for posting your feedback and sharing it with fellow travelers. It is nice to read that you thoroughly enjoyed the comforts of our suites and the quiet atmosphere. Thank you again for taking the time to write about your stay at Extended Stay America. We look forward to your return visit.Sincerely,Hotel Management

Dear Maury, We appreciate you taking the time to share your experience with us. We sincerely apologize for the inconvenience you faced during check-in due to the long wait. Please know that this differs from the standard of service we strive to provide. Your feedback is invaluable in helping us improve and ensure a smoother check-in experience for all our guests. We have taken note of your observations regarding updates in our facility and will share them with the appropriate leaders for future planning. We hope you'll give us another opportunity to serve you.Sincerely,Hotel Management

Dear Jesus, We are delighted to know how happy you found us spotless. Thank you for choosing Extended Stay America, and we look forward to welcoming you back soon.Sincerely,Hotel Management

Dear Patience, We're delighted you found our location favorable during your stay at Extended Stay America Suites Houston Galleria Westheimer. Your feedback is greatly appreciated, and we're pleased that you enjoyed our convenient location. Thank you for choosing us, and we hope to welcome you back for another wonderful stay in the future!Sincerely,Hotel Management

Dear Michael, Thank you for your recent review. It is great to hear we met your expectations and that your stay was great at Extended Stay America. Our guests often comment about our convenient location to nearby restaurants and shopping. We hope this contributed to a great stay for you, too. We look forward to having you as our guest again whenever your travels bring you back to the city. Sincerely,Hotel Management

Dear Ryan, Thank you for staying with us and sharing your review. We aim to provide an outstanding experience for every guest. Therefore, we apologize for your disappointment with our property as old and outdated. We appreciate your observations and bringing this to our attention. Updating and renovating our hotel is always ongoing; various parts of our hotel are scheduled for renovation soon, and we hope you will revisit us to see our progress. Sincerely,Hotel Management

Dear Regina, Thank you for including Extended Stay America in your travel plans and reviewing your experience with us. We are glad you enjoyed your overall stay and found our suite quiet and comfortable. We are also pleased that you loved the comfort of your bed, and your kind words noting your satisfaction with the gracious hospitality provided by our associate Charlotte are most appreciated. Your compliments are both rewarding and encouraging, and we will share this with her and the team to let them know their efforts are appreciated. Moreover, we will share your concern regarding the TV with the appropriate individual for improvement. It was a pleasure to have you as our guest, and we hope to see you again soon.Sincerely,Hotel Management

Dear Pablo, We are disheartened to see your comment as this is far from what we want our guests to experience. Our promise to our guests includes a commitment to providing a clean and well-maintained environment, and we are very sorry that did not happen when you were here. We are very concerned about your experience and have immediately brought this to the attention of our housekeeping for review and action. Please know this is not usual for us, and we hope you give us another chance on your next visit to Houston.Sincerely,Hotel Management

Dear Kristina, Thank you for being our guest. We are glad that, overall, you were pleased with your stay. Our team members are our best asset as they continually strive to create a welcoming and accommodating experience for all our guests. Thank you for acknowledging their efforts. We apologize that your visit was inconvenienced by the tv and phone not working in your room; we will address this with our maintenance team. Also, we certainly apologize for any miscommunication regarding our dishware policy. Our front desk team makes every effort to communicate details on our amenities during check-in. To ensure cleanliness for every guest, we keep the dishware at our front desk, and our team is happy to deliver them to the guest's suite. We have shared your comments with our team for improvement. We look forward to welcoming you soon for a much-improved stay when your travels bring you back to the area.Sincerely,Hotel Management

Dear Morgan, Thank you for posting a review of your stay. It is nice to read that our services met your expectations. However, we do apologize for the cleanliness issues you had with your room. We have shared your comments with our housekeeping staff, and we want to thank you for this valuable feedback. Also, we are disappointed to know of any unpleasant encounter; for future visits, please know our front desk is always available and happy to help make your stay more comfortable. We look forward to having you stay with us again for a much-improved stay.Sincerely,Hotel Management