Cher Guatier,Merci beaucoup pour votre avis!Nous apprécions les commentaires de nos clients comme une opportunité et un facteur moteur dans le processus sans fin d'amélioration de notre service et de l'Azoris Faial Garden - Resort Hotel.Nous sommes vraiment désolés de ne pas avoir répondu à vos attentes.Nous traiterons en interne les éléments que vous avez mis en évidence, mais je voudrais donner les informations suivantes:- l'Azoris Faial Garden - Resort Hotel est un établissement 4 étoiles agréé comme tel par les autorités qui réglementent le tourisme dans la Région Autonome des Açores, selon des critères objectifs et exigeants, auxquels nous sommes fiers de répondre;- bien que pas neuf, est loin d'être dégradé, avec une équipe de maintenance qui s'occupe en permanence des infrastructures. L'équipe est toujours attentive au fonctionnement de l'équipement et diligent dans les cas où cela ne se passe pas comme prévu. Nous conseillons à nos clients de toujours nous informer lorsque quelque chose ne fonctionne pas correctement, afin que nous puissions résoudre rapidement et efficacement la situation;- l'hôtel est noté 8,5 par nos clients, il y aura donc certainement quelque chose qui nous démarquera de manière positive, contrairement à ce que vous avez indiqué;- quoi qu'il en soit, nous allons bientôt commencer la rénovation progressive de l'hôtel, afin de le rendre plus moderne, confortable et fonctionnel;- le personnel est noté 9,0 par nos clients et généralement décrit comme compétent. Le 7 septembre, nous avons répondu à votre commentaire concernant le manque d'accueil, car vous n'avez pas fourni d'informations complémentaires. Notre équipe fournit toujours toutes les explications nécessaires pour que nos clients puissent profiter de leur séjour à l'Azoris Faial Garden - Resort Hotel;- le petit-déjeuner est noté 8,7 par nos clients et est fréquemment plébiscité pour sa variété et la fraîcheur des produits servis. Merci encore pour vos commentaires constructifs et nous espérons qu'à l'avenir nous pourrons vous accueillir à nouveau, vous offrant une expérience plus satisfaisante.En attendant, si vous souhaitez nous fournir des détails supplémentaires sur votre séjour, veuillez contacter notre Service Client.Vous souhaitant tout le meilleur,Sincèrement,Rui MonizDirecteur de l'HôtelAzoris Faial Garden - Resort Hotel

Cher M JP,Merci beaucoup pour votre avis!Nous apprécions les commentaires de nos clients comme une opportunité et un facteur moteur dans le processus sans fin d'amélioration de notre service et de l'Azoris Faial Garden - Resort Hotel.Nous sommes très heureux d'avoir été à la hauteur de vos attentes et espérons vous voir bientôt à l'Azoris Faial Garden - Resort Hotel ou dans une autre des unités Azoris Hotels.En attendant, si vous souhaitez nous fournir des détails supplémentaires sur votre séjour, veuillez contacter notre Service Client.Vous souhaitant tout le meilleur,Sincèrement,Rui MonizDirecteur de l'HôtelAzoris Faial Garden - Resort Hotel

Cher Francis,Merci beaucoup pour votre avis!Nous apprécions les commentaires de nos clients comme une opportunité et un facteur moteur dans le processus sans fin d'amélioration de notre service et de l'Azoris Faial Garden - Resort Hotel.Nous sommes profondément désolés de ne pas avoir répondu à vos attentes.Nous traiterons en interne les éléments que vous avez mis en évidence, mais je voudrais donner les informations suivantes :- tous les jours pour le dîner, il y a un buffet comme celui que vous avez décrit, bien qu'il y ait une variété d'accompagnements et pas seulement des légumes, crus ou cuits. Cependant, il est possible de commander un service à la carte, à partir du menu que l'hôtel propose et qui est publié.Nous serions ravis de vous revoir et de pouvoir changer votre perception de notre service, qui est bien plus que ce que vous avez décrit ci-dessus.En attendant, si vous souhaitez nous donner des détails supplémentaires concernant votre séjour, veuillez nous contacter via notre service clientèle à l'adresse customercare@azorishotels.com.Vous souhaitant tout le meilleur,Sincèrement,Rui MonizDirecteur de l'Hôtel

Cher client. Merci de votre visite et de l'envoi de votre commentaire. Nous sommes ravis d'apprendre que vous avez passé un séjour de qualité chez nous.Salutations

Cher client. Merci d'avance pour votre visite et pour l'envoi de votre commentaire. Nous sommes très heureux de savoir que vous avez passé un séjour de qualité chez nous.

Dear Tamara,Thank you so much for your review!We value our guests' feedback as an opportunity and a driving factor in the never-ending process of improving our service and Azoris Faial Garden - Resort Hotel.We are deeply sorry that we didn't meet your expectations. We will internally address the items that you highlighted, but I would like to give the following information:- cleanliness is rated 8.9 by our guests. Please accept our apologies if something was not as it was supposed, but rest assured that we have strict criteria and procedures when it comes to cleaning;- our maintenance crew is always attentive to the operation of the equipment and diligent in cases where this does not happen the way it is supposed to. We advise our guests to always inform us when something is not working properly, so that we can quickly and effectively solve the situation.We would like to take this opportunity to inform you that we are going to start, shortly, the phased remodelling of the hotel, to make it more modern, comfortable and functional, hoping to welcome you again.In the meantime, should you wish to give us additional details regarding your stay, please contact us through our Customer Care.Wishing you all the best,Sincerely,Rui MonizHotel ManagerAzoris Faial Garden - Resort Hotel

Dear Gloria,Thank you so much for your review!We value our guests' feedback as an opportunity and a driving factor in the never-ending process of improving our service and Azoris Faial Garden - Resort Hotel.We are very pleased to have lived up to your expectations and hope to see you soon at the Azoris Faial Garden - Resort Hotel or at another of the Azoris Hotels properties.In the meantime, should you wish to give us additional details regarding your stay, please contact us through our Customer Care.Wishing you all the best,Sincerely,Rui MonizHotel ManagerAzoris Faial Garden - Resort Hotel

Dear Brian,Thank you so much for your review!We value our guests' feedback as an opportunity and a driving factor in the never-ending process of improving our service and Azoris Faial Garden - Resort Hotel.We are very pleased to have lived up to your expectations and hope to see you soon at the Azoris Faial Garden - Resort Hotel or at another of the Azoris Hotels properties.In the meantime, should you wish to give us additional details regarding your stay, please contact us through our Customer Care.Wishing you all the best,Sincerely,Rui MonizHotel ManagerAzoris Faial Garden - Resort Hotel

Caro Arnaldo,Muito obrigado pela sua avaliação!Valorizamos o feedback dos nossos hóspedes como uma oportunidade e um fator impulsionador no processo interminável de melhoria do nosso serviço e do Azoris Faial Garden - Resort Hotel.Ficamos muito satisfeitos por termos correspondido às suas expectativas e esperamos vê-lo em breve no Azoris Faial Garden - Resort Hotel ou noutra das unidades da Azoris Hotels.No entretanto, caso pretenda fornecer-nos detalhes adicionais sobre a sua estadia, por favor contacte-nos através do nosso Apoio ao Cliente.Desejando tudo de bom,Sinceramente,Rui MonizDirector de HotelAzoris Faial Garden - Resort Hotel

Caro Pedro,Muito obrigado pela sua avaliação!Valorizamos o feedback dos nossos hóspedes como uma oportunidade e um fator impulsionador no processo interminável de melhoria do nosso serviço e do Azoris Faial Garden - Resort Hotel.Ficamos muito satisfeitos por termos correspondido às suas expectativas e esperamos vê-la em breve no Azoris Faial Garden - Resort Hotel ou noutra das unidades da Azoris Hotels.No entretanto, caso pretenda fornecer-nos detalhes adicionais sobre a sua estadia, por favor contacte-nos através do nosso Apoio ao Cliente.Desejando tudo de bom,Sinceramente,Rui MonizDirector de HotelAzoris Faial Garden - Resort Hotel

Dear Herbert,Thank you so much for your review!We value our guests' feedback as an opportunity and a driving factor in the never-ending process of improving our service and Azoris Faial Garden - Resort Hotel.We are deeply sorry that we didn't meet your expectations. However, the absence of any comment makes it impossible to know in which services we fell short of expectations and, consequently, what we should do to remedy this eventual failure.Should you wish to give us additional details regarding your stay, please contact us through our Customer Care.Wishing you all the best,Sincerely,Rui MonizHotel ManagerAzoris Faial Garden - Resort Hotel

Caro Carlos,Muito obrigado pela sua avaliação!Valorizamos o feedback dos nossos hóspedes como uma oportunidade e um fator impulsionador no processo interminável de melhoria do nosso serviço e do Azoris Faial Garden - Resort Hotel.Ficamos muito satisfeitos por termos correspondido às suas expectativas e esperamos vê-la em breve no Azoris Faial Garden - Resort Hotel ou noutra das unidades da Azoris Hotels.No entretanto, caso pretenda fornecer-nos detalhes adicionais sobre a sua estadia, por favor contacte-nos através do nosso Apoio ao Cliente.Desejando tudo de bom,Sinceramente,Rui MonizDirector de HotelAzoris Faial Garden - Resort Hotel

Dear Colm,Thank you so much for your review!We value our guests' feedback as an opportunity and a driving factor in the never-ending process of improving our service and Azoris Faial Garden - Resort Hotel.We are very pleased to have lived up to your expectations and hope to see you soon at the Azoris Faial Garden - Resort Hotel or at another of the Azoris Hotels properties.In the meantime, should you wish to give us additional details regarding your stay, please contact us through our Customer Care.Wishing you all the best,Sincerely,Rui MonizHotel ManagerAzoris Faial Garden - Resort Hotel

Dear Caron,Thank you so much for your review!We value our guests' feedback as an opportunity and a driving factor in the never-ending process of improving our service and Azoris Faial Garden - Resort Hotel.We are very pleased to have lived up to your expectations and hope to see you soon at the Azoris Faial Garden - Resort Hotel or at another of the Azoris Hotels properties.In the meantime, should you wish to give us additional details regarding your stay, please contact us through our Customer Care.Wishing you all the best,Sincerely,Rui MonizHotel ManagerAzoris Faial Garden - Resort Hotel

Dear Galen,Thank you so much for your review!We value our guests' feedback as an opportunity and a driving factor in the never-ending process of improving our service and Azoris Faial Garden - Resort Hotel.We are deeply sorry that we didn't meet your expectations. We will internally address the items that you highlighted, but I would like to give the following information:- our beds are rated at 8.7 by our guests and described as very comfortable. We even supply a topper if guests find the mattress too firm;- we can't identify exactly what you mean by "bathtubs are dangerous", but what we can say is that we provide a non-slip mat if guests feel safer doing so.We would love to have you back and to be able to change your perception about our property.In the meantime, should you wish to give us additional details regarding your stay, please contact us through our Customer Care.Wishing you all the best,Sincerely,Rui MonizHotel ManagerAzoris Faial Garden - Resort Hotel

Dear Christian,Thank you so much for your review!We value our guests' feedback as an opportunity and a driving factor in the never-ending process of improving our service and Azoris Faial Garden - Resort Hotel.We are very pleased to have lived up to your expectations and hope to see you soon at the Azoris Faial Garden - Resort Hotel or at another of the Azoris Hotels properties.In the meantime, should you wish to give us additional details regarding your stay, please contact us through our Customer Care.Wishing you all the best,Sincerely,Rui MonizHotel ManagerAzoris Faial Garden - Resort Hotel

Dear Tema,Thank you so much for your review!We value our guests' feedback as an opportunity and a driving factor in the never-ending process of improving our service and Azoris Faial Garden - Resort Hotel.We are deeply sorry that we didn't meet all your expectations. However, the absence of any comment makes it impossible to know where we fell short of expectations and, consequently, what we should do to remedy this eventual failure.Should you wish to give us additional details regarding your stay, please contact us through our Customer Care.Wishing you all the best,Sincerely,Rui MonizHotel ManagerAzoris Faial Garden - Resort Hotel

Dear René,Thank you so much for your review!We value our guests' feedback as an opportunity and a driving factor in the never-ending process of improving our service and Azoris Faial Garden - Resort Hotel.We are very pleased to have lived up to your expectations and hope to see you soon at the Azoris Faial Garden - Resort Hotel or at another of the Azoris Hotels properties.In the meantime, should you wish to give us additional details regarding your stay, please contact us through our Customer Care.Wishing you all the best,Sincerely,Rui MonizHotel ManagerAzoris Faial Garden - Resort Hotel

Caro Paulo,Muito obrigado pela sua avaliação!Valorizamos o feedback dos nossos hóspedes como uma oportunidade e um fator impulsionador no processo interminável de melhoria do nosso serviço e do Azoris Faial Garden - Resort Hotel.Ficamos muito satisfeitos por termos correspondido às suas expectativas e esperamos vê-la em breve no Azoris Faial Garden - Resort Hotel ou noutra das unidades da Azoris Hotels.No entretanto, caso pretenda fornecer-nos detalhes adicionais sobre a sua estadia, por favor contacte-nos através do nosso Apoio ao Cliente.Desejando tudo de bom,Sinceramente,Rui MonizDirector de HotelAzoris Faial Garden - Resort Hotel

Dear Fatima, Thank you so much for your review! We value our guests' feedback as an opportunity and a driving factor in the never-ending process of improving our service and Azoris Faial Garden - Resort Hotel. We are very pleased to have lived up to your expectations and hope to see you soon at the Azoris Faial Garden - Resort Hotel or at another of the Azoris Hotels properties. In the meantime, should you wish to give us additional details regarding your stay, please contact us through our Customer Care. Wishing you all the best, Sincerely, Rui Moniz Hotel Manager Azoris Faial Garden - Resort Hotel

Dear Shlomo, Thank you so much for your review! We value our guests' feedback as an opportunity and a driving factor in the never-ending process of improving our service and Azoris Faial Garden - Resort Hotel. We are very pleased to have lived up to your expectations and hope to see you soon at the Azoris Faial Garden - Resort Hotel or at another of the Azoris Hotels properties. In the meantime, should you wish to give us additional details regarding your stay, please contact us through our Customer Care. Wishing you all the best, Sincerely, Rui Moniz Hotel Manager Azoris Faial Garden - Resort Hotel

Dear Ralph,Thank you so much for your review!We value our guests' feedback as an opportunity and a driving factor in the never-ending process of improving our service and Azoris Faial Garden - Resort Hotel.We are very pleased to have lived up to your expectations and hope to see you soon at the Azoris Faial Garden - Resort Hotel or at another of the Azoris Hotels properties.In the meantime, should you wish to give us additional details regarding your stay, please contact us through our Customer Care.Wishing you all the best,Sincerely,Rui MonizHotel ManagerAzoris Faial Garden - Resort Hotel

Dear Fredi,Thank you so much for your review!We value our guests' feedback as an opportunity and a driving factor in the never-ending process of improving our service and Azoris Faial Garden - Resort Hotel.We are very pleased to have lived up to your expectations and hope to see you soon at the Azoris Faial Garden - Resort Hotel or at another of the Azoris Hotels properties.In the meantime, should you wish to give us additional details regarding your stay, please contact us through our Customer Care.Wishing you all the best,Sincerely,Rui MonizHotel ManagerAzoris Faial Garden - Resort Hotel

Dear Yair,Thank you so much for your review!We value our guests' feedback as an opportunity and a driving factor in the never-ending process of improving our service and Azoris Faial Garden - Resort Hotel.We are very pleased to have lived up to your expectations and hope to see you soon at the Azoris Faial Garden - Resort Hotel or at another of the Azoris Hotels properties.In the meantime, should you wish to give us additional details regarding your stay, please contact us through our Customer Care.Wishing you all the best,Sincerely,Rui MonizHotel ManagerAzoris Faial Garden - Resort Hotel

Dear Mirella, Thank you so much for your review! We value our guests' feedback as an opportunity and a driving factor in the never-ending process of improving our service and Azoris Faial Garden - Resort Hotel. We are very pleased to have lived up to your expectations and hope to see you soon at the Azoris Faial Garden - Resort Hotel or at another of the Azoris Hotels properties. In the meantime, should you wish to give us additional details regarding your stay, please contact us through our Customer Care. Wishing you all the best, Sincerely, Rui Moniz Hotel Manager Azoris Faial Garden - Resort Hotel

Dear Zsofia,Thank you so much for your review!We value our guests' feedback as an opportunity and a driving factor in the never-ending process of improving our service and Azoris Faial Garden - Resort Hotel.We are deeply sorry that we didn't meet your expectations. We will internally address the items that you highlighted, but I would like to give the following information:- we are going to start, shortly, the phased remodelling of the hotel, to make it more modern, comfortable and functional;- sauna is already fully operational. Our maintenance crew is always attentive to the operation of the equipment and diligent in cases where this does not happen the way it is supposed to. We advise our guests to always inform us when something is not working properly, so that we can quickly and effectively solve the situation;- I don't exactly understand what you mean by "constant noise from the outside" or where is that noise. If you consider, please give additional information through our Customer Care.We would love to have you back and to be able to change your perception about our property and our service.In the meantime, should you wish to give us additional details regarding your stay, please contact us through our Customer Care.Wishing you all the best,Sincerely,Rui MonizHotel ManagerAzoris Faial Garden - Resort Hotel

Estimada Koldobika,¡Muchas gracias por tu reseña!Valoramos los comentarios de nuestros huéspedes como una oportunidad y un factor impulsor en el interminable proceso de mejora de nuestro servicio y del Azoris Faial Garden - Resort Hotel.Lamentamos mucho que no hayamos cumplido con sus expectativas.Aprovechamos para informarle que próximamente comenzaremos la reforma gradual del hotel, para hacerlo más moderno, confortable y funcional.Gracias nuevamente por sus comentarios constructivos y esperamos que en el futuro podamos darle la bienvenida nuevamente, ofreciéndole una experiencia más satisfactoria.Mientras tanto, si desea proporcionarnos detalles adicionales sobre su estadía, comuníquese con nuestro Servicio de Atención al Cliente.Le deseamos todo lo mejor,Atentamente,Rui MonizDirector de HotelAzoris Faial Garden - Resort Hotel

Dear Marie,Thank you so much for your review!We value our guests' feedback as an opportunity and a driving factor in the never-ending process of improving our service and Azoris Faial Garden - Resort Hotel.We are very pleased to have lived up to your expectations and hope to see you soon at the Azoris Faial Garden - Resort Hotel or at another of the Azoris Hotels properties.In the meantime, should you wish to give us additional details regarding your stay, please contact us through our Customer Care.Wishing you all the best,Sincerely,Rui MonizHotel ManagerAzoris Faial Garden - Resort Hotel

Cara Filomena,Muito obrigado pela sua avaliação!Valorizamos o feedback dos nossos hóspedes como uma oportunidade e um fator impulsionador no processo interminável de melhoria do nosso serviço e do Azoris Faial Garden - Resort Hotel.Ficamos muito satisfeitos por termos correspondido às suas expectativas e esperamos vê-la em breve no Azoris Faial Garden - Resort Hotel ou noutra das unidades da Azoris Hotels.No entretanto, caso pretenda fornecer-nos detalhes adicionais sobre a sua estadia, por favor contacte-nos através do nosso Apoio ao Cliente.Desejando tudo de bom,Sinceramente,Rui MonizDirector de HotelAzoris Faial Garden - Resort Hotel

Dear Mike, Thank you so much for your review! We value our guests' feedback as an opportunity and a driving factor in the never-ending process of improving our service and Azoris Faial Garden - Resort Hotel. We are very pleased to have lived up to your expectations and hope to see you soon at the Azoris Faial Garden - Resort Hotel or at another of the Azoris Hotels properties. In the meantime, should you wish to give us additional details regarding your stay, please contact us through our Customer Care. Wishing you all the best, Sincerely, Rui Moniz Hotel Manager Azoris Faial Garden - Resort Hotel

Dear Christine, Thank you so much for your review! We value our guests' feedback as an opportunity and a driving factor in the never-ending process of improving our service and Azoris Faial Garden - Resort Hotel. We are very pleased to have lived up to your expectations and hope to see you soon at the Azoris Faial Garden - Resort Hotel or at another of the Azoris Hotels properties. In the meantime, should you wish to give us additional details regarding your stay, please contact us through our Customer Care. Wishing you all the best, Sincerely, Rui Moniz Hotel Manager Azoris Faial Garden - Resort Hotel

Dear Thomas,Thank you so much for your review!We value our guests' feedback as an opportunity and a driving factor in the never-ending process of improving our service and Azoris Faial Garden - Resort Hotel.We are very pleased to have lived up to your expectations and hope to see you soon at the Azoris Faial Garden - Resort Hotel or at another of the Azoris Hotels properties.In the meantime, should you wish to give us additional details regarding your stay, please contact us through our Customer Care.Wishing you all the best,Sincerely,Rui MonizHotel ManagerAzoris Faial Garden - Resort Hotel

Dear Susan,Thank you so much for your review!We value our guests' feedback as an opportunity and a driving factor in the never-ending process of improving our service and Azoris Faial Garden - Resort Hotel.We are very pleased to have lived up to your expectations and hope to see you soon at the Azoris Faial Garden - Resort Hotel or at another of the Azoris Hotels properties.In the meantime, should you wish to give us additional details regarding your stay, please contact us through our Customer Care.Wishing you all the best,Sincerely,Rui MonizHotel ManagerAzoris Faial Garden - Resort Hotel

Dear Ken,Thank you so much for your review!We value our guests' feedback as an opportunity and a driving factor in the never-ending process of improving our service and Azoris Faial Garden - Resort Hotel.We are deeply sorry that we didn't meet your expectations. However, the absence of any comment makes it impossible to know in which services we fell short of expectations and, consequently, what we should do to remedy this eventual failure.Wishing you all the best,Sincerely,Rui MonizHotel ManagerAzoris Faial Garden - Resort Hotel

Dear Lisa-Marie,Thank you so much for your review!We value our guests' feedback as an opportunity and a driving factor in the never-ending process of improving our service and Azoris Faial Garden - Resort Hotel.We are deeply sorry that we didn't meet your expectations. However, the absence of any comment makes it impossible to know in which services we fell short of expectations and, consequently, what we should do to remedy this eventual failure.Wishing you all the best,Sincerely,Rui MonizHotel ManagerAzoris Faial Garden - Resort Hotel

Dear Nikokai,Thank you so much for your review!We value our guests' feedback as an opportunity and a driving factor in the never-ending process of improving our service and Azoris Faial Garden - Resort Hotel.We are very pleased to have lived up to your expectations and hope to see you soon at the Azoris Faial Garden - Resort Hotel or at another of the Azoris Hotels properties.In the meantime, should you wish to give us additional details regarding your stay, please contact us through our Customer Care at customercare@azorishotels.com.Wishing you all the best,Sincerely,Rui MonizHotel ManagerAzoris Faial Garden - Resort Hotel

Cher Jean-Luc,Merci beaucoup pour votre avis !Nous apprécions les commentaires de nos clients comme une opportunité et un facteur moteur dans le processus sans fin d'amélioration de notre service et de l'Azoris Faial Garden - Resort Hotel.Nous sommes très heureux d'avoir été à la hauteur de vos attentes et espérons vous voir bientôt à l'Azoris Faial Garden - Resort Hotel ou dans une autre des unités Azoris Hotels.Cependant, si vous souhaitez nous fournir des détails supplémentaires sur votre séjour, veuillez contacter notre service clientèle à l'adresse customercare@azorishotels.com.Vous souhaitant tout le meilleur,Sincèrement,Rui MonizDirecteur de l'HôtelAzoris Faial Garden - Resort Hotel

Dear Lauren,Thank you for taking the time to review our services. It is very important to continuously improve the experience we provide to our guests. We hope to see you again soon in one of Azoris hotels.

Dear Ann,Thank you so much for your feedback. We are glad to see that you enjoyed your experience, and we expect to see you again in one of Azoris Hotels!

Dear Stefanie,Thank you so much for your feedback. We are glad to see that you enjoyed your experience, and we expect to see you again in one of Azoris Hotels!

Dear Karina,Thank you for taking the time to review our services. It is very important to continuously improve the experience we provide to our guests. We hope to see you again soon in one of Azoris hotels.

Dear Jean-François,Thank you so much for your feedback. We are glad to see that you enjoyed your experience, and we expect to see you again in one of Azoris Hotels!

Dear Jasmin,Thank you so much for your feedback. We are glad to see that you enjoyed your experience, and we expect to see you again in one of Azoris Hotels!

Dear Robert,Thank you so much for your feedback. We are glad to see that you enjoyed your experience, and we expect to see you again in one of Azoris Hotels!

Dear Peter,Thank you for taking the time to review our services. It is very important to continuously improve the experience we provide to our guests. We hope to see you again soon in one of Azoris hotels.