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Avis sur La Quinta Inn & Suites by Wyndham Hopkinsville

3 out of 5
La Quinta Inn & Suites by Wyndham Hopkinsville
345 Griffin Bell Dr, Hopkinsville, KY

Avis

8,0

Très bien

Note des voyageurs de 10 (Excellent), d’après 410 avis sur 1001." "
Note des voyageurs de 8 (Bien), d’après 299 avis sur 1001." "
Note des voyageurs de 6 (Satisfaisant), d’après 142 avis sur 1001." "
Note des voyageurs de 4 (Médiocre), d’après 89 avis sur 1001." "
Note des voyageurs de 2 (Horrible), d’après 61 avis sur 1001." "

8,2/10

Propreté

8,6/10

Personnel et service

7,4/10

Équipements

7,8/10

Infrastructures et conditions de l’hébergement

7,8/10

Écoresponsabilité

Avis

8/10 Bien

Karel

Voyage en groupe, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Much better than the LAQuinta Inn we stayed in @ Beavercreek OH!!! Our room did not have a hair blow dryer. We had to borrow one from a neighboring room!
Séjour de 1 nuit en mai 2024
Réponse de GM Amber Brown le 13 mai 2024
Sorry for any inconveniences you had during your stay. We could have also got you a new hair dryer.

10/10 Excellent

Carolyn

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
We needed a clean, comfortable and quiet place to stay for the night and we got it. The hotel was clean, the beds were comfortable and the staff was kind and efficient. We went in town for dinner and really enjoyed the Hopkinsville Brewing Company. We would definitely stay here again!
Séjour de 1 nuit en mai 2024
Réponse de GM Amber Brown le 6 mai 2024
Thank you so much for your rating and your review! We are pleased you had a great stay with us.

10/10 Excellent

Matt

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de GM Amber Brown le 6 mai 2024
Thank you for your rating!

10/10 Excellent

Tyler

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean rooms and friendly staff. 10/10 in my book.
Séjour de 1 nuit en avril 2024
Réponse de Shelby, AGM le 29 avr. 2024
Thank you so very much for your kind words and choosing to stay with us. We appreciate your business and hope to see you again soon.

10/10 Excellent

Gary

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de GM Amber Brown le 18 avr. 2024
Thank you for your rating!

6/10 Satisfaisant

Geri

Voyage en couple
Les points forts : Personnel et service et équipements
Staff very friendly. Breakfast good. We did find 3 roaches in the room. We have stayed there several times before and never had a problem.
Séjour de 1 nuit en avril 2024
Réponse de GM Amber Brown le 16 avr. 2024
Thank you for your feedback! I apologize for the inconvenience of issues with pest in the room we do have them come out and spray every month so we will get this room treated once they come out this week.

4/10 Médiocre

Douglas

Voyage en couple
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
There was no one at the front desk when we checked in; we had to wait 10 minutes for someone to arrive. The room did not seem well cleaned - there were still suds on the shower door (which didn’t close properly) indicating the bathroom wasn’t well cleaned after the previous guest. The lamp had a broken fixture. The bulb dangled from the socket. There were stains on the carpet and paint on the window. I don’t know for certain but I’m not convinced the sheets were fresh.
Séjour de 1 nuit en avril 2024
Réponse de GM Amber Brown le 11 avr. 2024
Please contact me directly at hotel to discuss further please.

8/10 Bien

Bryan

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Generally good place to stay. Clean. Would prefer the sink inside the bathroom. Rooms could have better insulation, a lot of noise from neighboring rooms.
Séjour de 1 nuit en avril 2024
Réponse de GM Amber Brown le 11 avr. 2024
Thank you for your feedback! I apologize about any noise issues throughout the hotel.

8/10 Bien

Linda

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff left cleaning product in the bathroom and a used coffee bag in the coffeemaker. The room appeared to be cleaned, but? The front desk staff was excellent. The morning breakfast staff, not so much.
Séjour de 1 nuit en avril 2024
Réponse de GM Amber le 6 avr. 2024
Thank you so much for your feedback! I apologize about any inconveniences with the room.

10/10 Excellent

britany

Voyage en famille, Voyage avec des animaux de compagnie, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice hotel, pet fee was affordable which is a big thing for my family.
Séjour de 1 nuit en mars 2024
Réponse de GM Amber Brown le 1 avr. 2024
Thank you for your feedback! We try to be reasonable about pet fee's as our pet's are family as well and should be able to travel with family.

2/10 Horrible

Daniel

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The carpet was worn an had a staple sticking up. The phone or TV didn't work. We had a hard time to close the bathroom door.
Séjour de 1 nuit en mars 2024
Réponse de GM Amber Brown le 29 mars 2024
I apologize for the inconvenience you had during your stay with us please contact me by phone to discuss the issues you had last night. I am currently going to check this out now to get this resolved in the room you were in also.

6/10 Satisfaisant

Sondra

Voyage avec des animaux de compagnie, Voyage en couple
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Needs updating and work inside on rooms
Séjour de 2 nuits en mars 2024
Réponse de GM Amber Brown le 26 mars 2024
Thank you for your feedback! We are replacing all flooring throughout the hotel this year and then will do furniture next year. I apologize for any inconvenience this may have caused you during your stay.

8/10 Bien

Patrick

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Had to stay an extra night due to work. Very accommodable
Séjour de 1 nuit en mars 2024
Réponse de GM Amber Brown le 15 mars 2024
Thank you so much for your feedback! We are pleased that we were able to accommodate you.

8/10 Bien

Patrick

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice place to stay
Séjour de 1 nuit en mars 2024
Réponse de GM Amber Brown le 15 mars 2024
Thank you so much for your feedback! Our team is very pleased that you had a nice stay with us and hope to see you again in the near future!

6/10 Satisfaisant

Gary

Voyage en famille, Voyage avec des animaux de compagnie
Les points forts : Propreté
Tiny bathroom vanity and narrow tub.
Séjour de 1 nuit en février 2024
Réponse de GM Amber Brown le 4 mars 2024
Thank you for your feedback! I apologize for any inconvenience you had during your stay.

2/10 Horrible

Steven

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Leftover takeout from the previous guest in the fridge, hairs in the tub, not cleaned well. Pool was closed with no explanation. Ice machine sounded like someone was constantly vacuuming. Staff was complaining about issues during check in, was loud in the back office most of the evening and some staff member was screaming on her phone telling her child to go to school during breakfast. Just pay more and stay somewhere else, the staff doesn't care and doesn't hide it
Séjour de 1 nuit en février 2024
Réponse de GM Amber Brown le 26 févr. 2024
Thank you for your feedback! I apologize for the inconvenience you had during your stay and I am also looking into this and will get this issue fixed and this will not happen again as this is not okay at all. Again I apologize for any issues you had during your stay.

10/10 Excellent

Liz

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de GM Amber Brown le 27 févr. 2024
Thank you for your rating!

10/10 Excellent

tamarsha

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2024
Réponse de Pam le 19 févr. 2024
Thank you for staying with us at our La Quinta Inn & Suites. We hope your stay was pleasant and to your satisfaction. The comfort of our guest is our priority, and we want to make every guest's stay a memorable one by providing outstanding services. It was a pleasure to see your feedback. Looking forward to having you in our hotel again soon!

10/10 Excellent

Jennifer

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2024
Réponse de Shelby Lewis, AGM le 16 févr. 2024
Thank you so much for taking the time to make this review, we appreciate your business and hope to see you again soon.

8/10 Bien

Shelly

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice hotel
The morning staff was amazing. There were only 2 women and the one that was in the kitchen was so busy due to the cheer comp going on and was still positive and kept the the food coming! There was another lady that was super friendly. The rooms were nice our door had a issue shutting so that was scary. We were charged 50$ for some reason after we left so I'm calling tomorrow about that. The pool was shut down i think that should of been on the app because that is one reason we booked there. Also my Husband thinks there should of been a couch also because there was so much room in the hotel.
Séjour de 1 nuit en février 2024
Réponse de GM Amber Brown le 13 févr. 2024
Thank you so much for your feedback! I apologize the pool was down we just redone the entire pool and are working on getting it back open this week. The 50.00 hold is for incidentals as long as no one smoked in room and no damages were done then you are just waiting on your bank to release your funds back to your card we just authorized for 50 more than your stay we did not actually charge it. We are also working on doing a full inside remodel this year as well. We hope to see you again in the near future for your stays when stopping through Hopkinsville.

8/10 Bien

Kristal

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great stsy, only thing was the pool wasn't open
Séjour de 2 nuits en février 2024
Réponse de GM Amber Brown le 13 févr. 2024
Thank you for your feedback! I apologize for the inconvenience of pool being down we just had it completely redone and should have it back going this week.

10/10 Excellent

Monica

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice and clean
Easy check in. Conveniently located.
Séjour de 1 nuit en février 2024
Réponse de GM Amber Brown le 13 févr. 2024
Thank you for your feedback!

2/10 Horrible

Legnadiene

Les points faibles : Propreté
Séjour de 1 nuit en février 2024
Réponse de GM Amber Brown le 9 févr. 2024
Thank you for your feedback please contact me directly so I know what issues you had during your stay.

6/10 Satisfaisant

Cathlene

Voyage en couple
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
The luggage carts duck. They seem to roll fine till uou put your luggage on and then they turn eith grest difficulty and are hatd to puch o. The carpet.
Séjour de 1 nuit en février 2024
Réponse de GM Amber Brown le 7 févr. 2024
Yes, the luggage carts only have the front that wheels turn so just have to make sure your pushing the right side so the wheels can swivel.

10/10 Excellent

Charlee

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de GM Amber Brown le 22 janv. 2024
Thank you for your rating!

10/10 Excellent

Manuel

Séjour de 1 nuit en janvier 2024
Réponse de GM Amber Brown le 17 janv. 2024
Thank you for your 5 star rating!

10/10 Excellent

Mark

Les points forts : Propreté
Séjour de 1 nuit en janvier 2024
Réponse de GM Amber Brown le 12 janv. 2024
Thank you for your rating!!!

10/10 Excellent

Herbert

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de GM Amber Brown le 8 janv. 2024
Thank you for your rating!

10/10 Excellent

Koteswara Rao

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de GM Amber Brown le 5 janv. 2024
Thank you so much for your rating!

10/10 Excellent

BETTY

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de GM Amber Brown le 8 janv. 2024
Thank you so much for your 10 rating!

8/10 Bien

Samuel

Les points forts : Propreté, personnel et service, confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de GM Amber Brown le 5 janv. 2024
Thank you so much for your rating I see we could do somethings better and we will work on that thank you.

4/10 Médiocre

geoffrey

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Pool wasn’t available, hotel needed updating, rooms were pretty dirty.
Séjour de 1 nuit en décembre 2023
Réponse de GM Amber Brown le 2 janv. 2024
Thank you for your feedback! We are completely redoing the entire pool and a full inside remodel this year pool will be done this month.

10/10 Excellent

Tim

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de GM Amber Brown le 2 janv. 2024
Thank you for your rating!

4/10 Médiocre

Sharon

Voyage avec des animaux de compagnie, Voyage en couple
Rooms were very small. Bathrooms tiny! No counter space or hooks for towels. Basically outdated. Breakfast was disappointing. No eggs! Orange juice was awful! Selection was very limited. Had a horrible time finding the hotel! The directions on Expedia are not correct! It was not your typical LaQuinta.
Séjour de 1 nuit en décembre 2023
Réponse de GM Amber Brown le 27 déc. 2023
Thank you for your feedback! I apologize about any issues during your stay. We do have bigger rooms available such as the suites and double queen rooms that do have the big counters in the bathrooms. We are also doing a full inside remodel the beginning of next year should be done by April of 2024. I apologize if the eggs were gone when you went in for breakfast as I am sure they were cooking more but we have eggs,bacon,sausage, waffles, muffins, toast, bagels,yogurt, cereal, oatmeal packets and cups, apple and orange juice we have a variety of breakfast items.

10/10 Excellent

Carla

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de GM Amber Brown le 26 déc. 2023
Thank you for your rating!

10/10 Excellent

Clarence

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
My room was extremely clean, including the bed and bathroom. The full breakfast was excellent. A quiet comfortable experience, which was just what I needed.
Séjour de 1 nuit en décembre 2023
Réponse de GM Amber Brown le 26 déc. 2023
Thank you so much for your feedback and rating! We are pleased to hear that you enjoyed your stay.

8/10 Bien

Car

Séjour de 1 nuit en décembre 2023
Réponse de GM Amber Brown le 11 janv. 2024
Thank you for your rating!

10/10 Excellent

Terry

Voyage avec des animaux de compagnie
Les points forts : Propreté et équipements
Séjour de 1 nuit en décembre 2023
Réponse de GM Amber brown le 20 déc. 2023
Thank you for your rating!

8/10 Bien

William

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
.
Housekeeping did not clean our room one day
Séjour de 3 nuits en décembre 2023
Réponse de GM Amber Brown le 19 déc. 2023
I apologize that you did not have service during your stay there was a do not disturb sign in your door so that is why they did not come in.

8/10 Bien

Stephanie

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Séjour de 1 nuit en décembre 2023
Réponse de GM Amber brown le 18 déc. 2023
Thank you for your rating!

4/10 Médiocre

Hannah

Voyage en famille, Voyage avec des animaux de compagnie
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Staff seemed understaffed and bothered by our presence. We requested an early check in and you would have thought we asked them to sacrifice their firstborn children. We routinely would come to front desk and no one would be there. Hotel itself was fine minus pool being closed and gym water being broken
Séjour de 4 nuits en décembre 2023
Réponse de GM Amber brown le 18 déc. 2023
Yes we have been short staffed and were sold out due to the tornado and could not do any early check ins due to having only two housekeepers so we did not do any early check ins but had the rooms ready by 3pm. We are replacing the pool in January just waiting on the material and plaster to come in.

2/10 Horrible

Arnold

They told me on the phone on the morning of my reservation that I could cancel my reservation at no charge, and then they charged me anyway!
Séjour de 1 nuit en décembre 2023
Réponse de GM Amber brown le 18 déc. 2023
This was only authorized the morning of arrival, so you are just waiting for you bank to release the funds back into your account.

10/10 Excellent

Lynette

Séjour de 1 nuit en décembre 2023
Réponse de GM Amber Brown le 5 janv. 2024
Thank you for your rating!

10/10 Excellent

Brianna

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
This is a great place to stay, staff was very nice and helpful, and the rooms were very clean. Super nice Inn we will be staying here again.
Séjour de 1 nuit en décembre 2023
Réponse de Shelby Lewis, AGM le 5 déc. 2023
So glad to hear you enjoyed your stay and everything was nice and clean. We appreciate the feedback and hope to see you again soon.

10/10 Excellent

Brianna

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de GM Amber Brown le 5 déc. 2023
Thank you so much for your feedback!

10/10 Excellent

Jocelyn

Les points forts : Infrastructures et conditions de l’hébergement
Réponse de GM Amber Brown le 5 déc. 2023
Thank you for your rating! We are pleased that you enjoyed your stay with us!

6/10 Satisfaisant

Amara

Voyage d’affaires, Voyage en couple
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
The carpets are old and stained in the hall. The elevator seems like it wants to breakdown any second. The lobby stinks the breakfast was poor. I’d stay in comfort suites instead.
Séjour de 1 nuit en novembre 2023
Réponse de GM Amber Brown le 28 nov. 2023
Thank you for your feedback! I apologize that you had issues during your stay. We will be doing a full inside remodel starting in January.

10/10 Excellent

James

Séjour de 1 nuit en novembre 2023
Réponse de GM Amber brown le 18 déc. 2023
Thank you for your feedback!

10/10 Excellent

Joshua

Voyage en famille avec de jeunes enfants, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Kind employees good breakfast clean rooms definitely will stay there again
Séjour de 1 nuit en novembre 2023
Réponse de GM Amber Brown le 23 nov. 2023
Thank you so much for your feedback! We are very pleased that you had a great stay and experience with us and we hope to see you again in the near future.

10/10 Excellent

Mark

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
clean, large parking lot, mostly quiet
Séjour de 1 nuit en novembre 2023
Réponse de Shelby Lewis, AGM le 20 nov. 2023
thanks for taking the time and we appreciate your business and hope to see you again soon.