Piscine extérieure, cabanons gratuits, parasols de plage
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Avis sur OHANA Waikiki East by OUTRIGGER

3 out of 5
OHANA Waikiki East by OUTRIGGER
150 Kaiulani Ave, Honolulu, HI

Avis

8,2

Très bien

Note des voyageurs de 10 (Excellent), d’après 753 avis sur 1733." "
Note des voyageurs de 8 (Bien), d’après 555 avis sur 1733." "
Note des voyageurs de 6 (Satisfaisant), d’après 233 avis sur 1733." "
Note des voyageurs de 4 (Médiocre), d’après 104 avis sur 1733." "
Note des voyageurs de 2 (Horrible), d’après 88 avis sur 1733." "

8,4/10

Propreté

9,0/10

Personnel et service

7,4/10

Équipements

7,4/10

Infrastructures et conditions de l’hébergement

8,0/10

Écoresponsabilité

Avis

10/10 Excellent

guy

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Très bien situé entre kuhio avenue et kalakaua. Juste en face du waikiki market, énorme avantage pour se restaurer et faire des petites courses. Personnel très serviable et accueillant
Séjour de 13 nuits en décembre 2023
Réponse de OHANA Waikiki East by OUTRIGGER Management le 26 janv. 2024
Mahalo guy for the 5 out of 5 rating. We were pleased to know that our location was convenient to your outdoor adventures! We appreciate your feedback and look forward to welcoming you back to the OHANA East. Warmest Island Regards, OHANA Waikiki East by OUTRIGGER Management

8/10 Bien

Madeleine

Les points forts : Propreté et personnel et service
Ben emplacement, bon service
Séjour de 3 nuits en novembre 2023
Réponse de OHANA Waikiki East by OUTRIGGER Management le 2 déc. 2023
Mahalo Madeleine for your positive feedback with our service and location. We look forward to welcoming you back at the OHANA East!

8/10 Bien

Lilian

Voyage en famille
Les points forts : Propreté, personnel et service, confort de la chambre
Bien placé mais un peu daté
Hôtel très bien placé, parking disponible, mais un peu daté et mériterait une restauration pour le remettre au niveau. Tarif élevé mais en adéquation avec Hawaï…
Séjour de 2 nuits en août 2023
Réponse de OHANA Waikiki East by OUTRIGGER Management le 6 sept. 2023
Aloha Lilian. Thank you for your feedback. We truly appreciate knowing about our guest's experiences so we can celebrate our successes and are working hard to address our challenges to better serve you in the future. Warm Island Regards, OHANA Waikiki East by OUTRIGGER Management

6/10 Satisfaisant

Nicolas

Voyage en famille
Les points faibles : Confort de la chambre
Nous avons pris un appartement pour 5 pers on etait donc dans ce quils appellent un penthouse mais tres loin de ce qu'il y a en photo. C'est la 1ere fois que l'on me demande les passeports de toutes les personnes residant dans l'appartement y compris les mineurs! Dans l'appartement il ny avais que 4 serviettes et il fallait demander a la reception alors que l'on nous a bien demandé les pieces d'identite des 5 pers!!! Ct pas ouf pour un penthouse mais lhotel est bien situé
Séjour de 3 nuits en août 2023
Réponse de OHANA Waikiki East by OUTRIGGER Management le 29 août 2023
Aloha Nicolas. Mahalo for your feedback. We sincerely apologize that we failed to create an enjoyable experience for you. Please note that we request identification for all individuals staying for security purposes and assure everyone is accounted for. If you have any additional feedback you would like to share with us, please feel free to reach out. Warmest Island Regards, OHANA Waikiki East by OUTRIGGER Management

8/10 Bien

Diana

Voyage en famille
Les points forts : Propreté et personnel et service
L'emplacement de l'hôtel m'a beaucoup plu. L'hôtel est un peu vieux, une piscine qu'il faut accéder à l'étage du beachcomber, dommage.
Réponse de OHANA Waikiki East by Outrigger Management le 17 janv. 2023
Aloha Diana, Thank you for staying with us at the OHANA Waikiki East by Outrigger! We are pleased to know you enjoyed your overall stay and had a wonderful experience. We look forward to welcoming you again! Mahalo,OHANA Waikiki East by Outrigger Management

8/10 Bien

guy

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Un hôtel sympa, bien situé, à deux pas de kalakaua avenue. Le abc store situé en face est vraiment pratique
Réponse de OHANA Waikiki East by Outrigger Management le 16 janv. 2023
Aloha guy, Thank you for staying with us at the OHANA Waikiki East by Outrigger! We are pleased to know you enjoyed your stay and had a wonderful experience. We look forward to welcoming you again on your next visit to Waikiki! Mahalo,OHANA Waikiki East by Outrigger Management

10/10 Excellent

marilyne

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Endroit agréable et bien situé.
Séjour de 3 nuits en octobre 2022
Réponse de OHANA Waikiki East by Outrigger Management le 11 oct. 2022
Aloha marilyne, Thank you for staying with us at the OHANA Waikiki East by Outrigger! We are pleased to know you enjoyed the location of our hotel. We look forward to welcoming you again soon! Mahalo,OHANA Waikiki East by Outrigger Management

8/10 Bien

Titaina

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 6 nuits en février 2022

8/10 Bien

Jean-Baptiste

Séjour de 6 nuits en janvier 2022

8/10 Bien

Wendy

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Tout s'est bien passé, dommage que la piscine était en travaux. Le seul point négatif est le prix du parking 35 dollars.
Séjour de 7 nuits en octobre 2021
Réponse de OHANA WAIKIKI EAST by OUTRIGGER Management le 4 nov. 2021
Thank you Wendy for the 4 star rating and review. We thank you for your feedback and appreciate you staying with us . We hope that you can visit us again soon.

10/10 Excellent

Nelson

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff are very nice and helpful.
Séjour de 4 nuits en mai 2024

10/10 Excellent

Klaus

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location to go shopping, restaurants and beach. Very nice newly remodeled room.
Séjour de 3 nuits en mai 2024

6/10 Satisfaisant

Vivian E

Les points forts : Propreté
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mai 2024

10/10 Excellent

Sam, Anchorage

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
All the staff was very friendly and very helpful. It’s very easy to get around to the beach to eat and shopping.
Séjour de 3 nuits en mai 2024
Réponse de OHANA Waikiki East by Outrigger Management le 25 mai 2024
Aloha Sam,We are delighted to here your feedback, we will assure to pass your kind words to all our staff provided assistance to you during your stay. We hope to welcome you back here with us. Mahalo!

4/10 Médiocre

Argenis

Voyage en couple
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Deteriorado pero noté que está en remodelación. No acorde con su tarifa
Séjour de 2 nuits en mai 2024
Réponse de OHANA Waikiki East by Outrigger Management le 22 mai 2024
Aloha Argenis, Thank you for your feedback. We truly appreciate knowing about our guest's experiences so we can celebrate our successes and are working hard to address our challenges to better serve you in the future. We look forward to welcoming you and your ohana back when you are in Honolulu again. Mahalo Nui Loa.

6/10 Satisfaisant

Tara

Voyage en famille
Les points forts : Propreté et personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Lobby was under renovation and the walls/doors are thin. Can hear things from floor to floor. Grateful that the construction ended at a decent hour.
Séjour de 7 nuits en mai 2024
Réponse de OHANA Waikiki East by OUTRIGGER Management le 23 mai 2024
Aloha Tara. Mahalo for your feedback. We sincerely apologize for the construction noise being done at our hotel; however, we appreciate your feedback as it will aid to improve in our overall service. After our completed transformation, we wish to welcome you back and experience the true essence of the OHANA Waikiki East by OUTRIGGER. Should you have any additional feedback, please let us know.Warmest Island Regards, OHANA Waikiki East by OUTRIGGER Management

10/10 Excellent

Perla

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hotel was currently under construction but we were given a new room. Staff was very friendly. Hotel is very close to the beach, lots of shopping and dining options. There is bus transportation nearby if you want to take the bus. You can also check with lobby on shuttle options. We had a great time.
Séjour de 4 nuits en avril 2024
Réponse de OHANA Waikiki East by Outrigger Management le 22 mai 2024
Aloha and Mahalo Perla for your five star review! It is such a pleasure to read such a positive and delightful review. We especially appreciate your comments regarding our staff. We will be sure to pass on your comments to them. Thank you for helping us meet our customer service goals. We hope to welcome you back some day. Island Regards

8/10 Bien

Emily

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Gerard and Jacob were were very attentive and helpful, thank you guys!
Séjour de 5 nuits en mai 2024
Réponse de OHANA Waikiki East le 21 mai 2024
Aloha,Mahalo for your kind words for Gerald and Jacob! We are so happy to hear they were able to offer their assistance during your stay. We hope to welcome you back again soon!

10/10 Excellent

Reina

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff was really welcoming and attentive to all needs of our stay . Our room was amazing better than I expected . Loved the distance from beach and shopping all within walking distance . Would totally recommended friends and family to stay here. Can’t wait to go back .
Séjour de 6 nuits en mai 2024
Réponse de OHANA Waikiki East by Outrigger Management le 20 mai 2024
Aloha Reina,Thank you for choosing to stay with us here at the OHANA Waikiki East by Outrigger! We strive to meet and exceed our guest's expectations and we are so glad to hear that we achieved that. Thank you for spending your time in giving us a glowing review. We hope to welcome you back again soon! Mahalo Nui Loa. Island Regards,

8/10 Bien

Jennifer

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 5 nuits en mai 2024
Réponse de OHANA Waikiki East le 21 mai 2024
Aloha Jennifer,Thank you so much for your rating of our hotel. We hope you enjoyed your stay, and we hope to welcome you back again soon!

10/10 Excellent

Komoliddin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mai 2024
Réponse de OHANA Waikiki East le 21 mai 2024
Aloha,Thank you so much for your perfect rating! We are so thrilled to learn that you enjoyed your stay with us, and we hope to welcome you back again soon!

8/10 Bien

Karen, Papakura

Voyage en couple
Les points forts : Propreté et personnel et service
The Ohana Waikiki East is currently undergoing renovation, so bear this in mind when booking. The pool area has been refurbished, although it was out of action for a few days whilst we were there. We did not dine in house at any time - I am not sure whether all dining options are currently available. We stayed in a hotel style room (fridge and in room safe). It had a small balcony which faced towards the ocean. There is construction going on across the road from the ocean view apartments, and that is six days a week. The staff were helpful, and available to answer questions. Great location.
Séjour de 10 nuits en mai 2024
Réponse de OHANA Waikiki East by Outrigger Management le 20 mai 2024
Aloha Karen, Thank you for choosing to stay with us here at the OHANA Waikiki East by Outrigger! We strive to meet and exceed our guest's expectations and we are so glad to hear that we achieved that. Thank you for spending your time in giving us a glowing review. We hope to welcome you back again soon! Mahalo Nui Loa. Island Regards,

8/10 Bien

Angela

Voyage en famille
Les points forts : Personnel et service et équipements
Property was under construction but they did what they could to make it work . The sofa bed mattress was so uncomfortable they need to do something about that
Séjour de 6 nuits en mai 2024
Réponse de OHANA Waikiki East le 21 mai 2024
Aloha Angela,Thank you so much for your review of our hotel! We appreciate your feedback regarding our sofabed, and we will be sure to share with our management team.

10/10 Excellent

Christopher Lee

Séjour de 4 nuits en mai 2024
Réponse de OHANA Waikiki East By OUTRIGGER le 16 mai 2024
Aloha Christopher,Thank you for the feedback! We look forward to welcoming you again in the future!Mahalo,

6/10 Satisfaisant

Dilkert

Les points forts : Propreté et personnel et service
Needs a upgrade fast
Séjour de 4 nuits en mai 2024
Réponse de OHANA Waikiki East by OUTRIGGER Management le 15 mai 2024
Aloha Dilkert. Thank you for being a valued guest at the OHANA East. We are delighted to know that our ongoing transformation is anticipated to be completed in the end of Fall 2024. We hope we get the chance to welcome you back and re-experience the true essence of the OHANA East. Warmest Island Regards, OHANA Waikiki East by OUTRIGGER Management

6/10 Satisfaisant

Matthew

Voyage en groupe
Les points forts : Propreté
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
The people working were accommodating and friendly.
Séjour de 11 nuits en avril 2024
Réponse de OHANA Waikiki East by OUTRIGGER Management le 15 mai 2024
Aloha Matthew. Thank you for your positive review with our staff. They will be happy to know the service they provided was friendly and accommodating. We hope we get the chance to welcome you back! Warm Island Regards, OHANA Waikiki East by OUTRIGGER Management.

8/10 Bien

Tepairu

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Currently under renovation so some inconvenience and quality issues, but the staff really made up for it.
Séjour de 2 nuits en mai 2024
Réponse de OHANA Waikiki East by OUTRIGGER Management le 14 mai 2024
Aloha Tepairu. Mahalo for your feedback. We sincerely apologize for the construction noise being done at our hotel; however, we appreciate your feedback as it will aid to improve in our overall service. After our completed transformation, we wish to welcome you back and experience the true essence of the OHANA Waikiki East by OUTRIGGER. Should you have any additional feedback, please let us know. Warmest Island Regards, OHANA Waikiki East by OUTRIGGER Management

4/10 Médiocre

Teresa

Voyage en groupe
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
not too clean
Séjour de 4 nuits en mai 2024
Réponse de OHANA Waikiki East by OUTRIGGER Management le 15 mai 2024
We would like to sincerely apologize for the room accommodations you had and the cleanliness you encountered during your stay with us. If you have any additional feedback of what was not too clean, please do not hesitate to let us know. We take your feedback seriously and would be delighted to provide you with a follow-up. Warm Island Regards, OHANA Waikiki East by OUTRIGGER Management.

2/10 Horrible

Susan

Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
My room was under the floor where construction renovations were being made. All the constant drilling sounded like it was in my room. The we're paper thin. There was a 2 to 3 inch gap at bottom of door because it didn't fit the space. When neighbors besides us closed their door our door rattled it would scare me because it made our door sound like someone one was trying to get in. The room next-door had children that would wake up and scream between 5am. and 6am. every morning. The drilling from construction started 9 ended about 3. I was told at check-in to ask everyday for a different room. We did and nothing was available. The last day something was. I was never told that construction going to be above our room, and you could also hear our neighbors talk in our room. We have never experienced any vacation like this. The hallway to get to our room stinks. Room very outdated. I also have asthma and use a inhaler often because of smell and dust. So disappointed it was a nightmare staying there. It was supposed to be a vacation of a lifetime for my daughters and I.
Séjour de 7 nuits en avril 2024
Réponse de OHANA Waikiki East by OUTRIGGER Management le 14 mai 2024
Aloha. Mahalo for your feedback. We sincerely apologize for the construction noise being done at our hotel; however, we appreciate your feedback as it will aid to improve in our overall service. Our management team has reached out to gather further details during your stay with us. Should you have any additional feedback, please let us know. Warmest Island Regards, OHANA Waikiki East by OUTRIGGER Management

10/10 Excellent

Harry J

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The coziness was great. Construction not so much.
Séjour de 7 nuits en avril 2024
Réponse de OHANA Waikiki East by OUTRIGGER Management le 8 mai 2024
Mahalo Harry J for the 5 out of 5 rating. We love hearing our guests enjoying the coziness and comfort right from the hotel. We appreciate your feedback and look forward to welcoming you back to the OHANA East. Warmest Island Regards, OHANA Waikiki East by OUTRIGGER Management

10/10 Excellent

Deborah, Glendora

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mai 2024
Réponse de OHANA Waikiki East by OUTRIGGER Management le 9 mai 2024
Mahalo Deborah for the 5 out of 5 rating. We appreciate your feedback and look forward to welcoming you back to the OHANA East. Warmest Island Regards, OHANA Waikiki East by OUTRIGGER Management

4/10 Médiocre

Duane

Voyage en famille
Les points forts : Propreté et personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Intolerable construction noise and inconvenience. We were relying on using the facility extensively for our holiday because of health reasons. Construction prevented this for more than 2 days.
Séjour de 10 nuits en avril 2024
Réponse de OHANA Waikiki East by OUTRIGGER Management le 8 mai 2024
Aloha Duane. Mahalo for your feedback. We sincerely apologize for the construction noise being done at our hotel; however, we appreciate your feedback as it will aid to improve in our overall service. After our completed transformation, we wish to welcome you back and experience the true essence of the OHANA Waikiki East by OUTRIGGER. Should you have any additional feedback, please let us know.Warmest Island Regards, OHANA Waikiki East by OUTRIGGER Management

6/10 Satisfaisant

Daren

Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Property was under construction. Should be a flag when booking
Séjour de 1 nuit en mai 2024
Réponse de OHANA Waikiki East by OUTRIGGER Management le 7 mai 2024
Aloha Daren. Mahalo for your feedback. We sincerely apologize for the construction noise being done at our hotel; however, we appreciate your feedback as it will aid to improve in our overall service. After our completed transformation, we wish to welcome you back and experience the true essence of the OHANA Waikiki East by OUTRIGGER. Should you have any additional feedback, please let us know.Warmest Island Regards, OHANA Waikiki East by OUTRIGGER Management

10/10 Excellent

Shiloh

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The property is under construction yet you could barely tell. They did a great job of keeping that hidden. I had a brand new room and it was comfortable and spacious. The pool area was marvelous as well and being able to have an evening hottub was the cherry on top. Thank you for the great accommodations!
Séjour de 3 nuits en mai 2024
Réponse de OHANA Waikiki East by OUTRIGGER Management le 7 mai 2024
Mahalo Shiloh for the 5 out of 5 rating. We appreciate your feedback and look forward to welcoming you back to the OHANA East. Warmest Island Regards, OHANA Waikiki East by OUTRIGGER Management

8/10 Bien

Evelyn

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The property was okay, I was expecting an easier way to find my way to the lobby
Séjour de 4 nuits en mai 2024
Réponse de OHANA Waikiki East by OUTRIGGER Management le 7 mai 2024
Aloha Evelyn. Thank you for sharing your feedback with us. We sincerely apologize for the construction noise being done at our hotel; however, we appreciate your feedback as it will aid to improve in our overall service. After our completed transformation, we wish to welcome you back and experience the true essence of the OHANA Waikiki East by OUTRIGGER. Should you have any additional feedback, please let us know.Warmest Island Regards, OHANA Waikiki East by OUTRIGGER Management

2/10 Horrible

Antonette

Voyage en famille
Les points faibles : Équipements
Was unhappy with overall stay
Séjour de 2 nuits en mai 2024
Réponse de OHANA Waikiki East by OUTRIGGER Management le 7 mai 2024
Aloha Antonette. Thank you for sharing your invaluable feedback with us. We sincerely apologize for the series of disappointments that occurred during your visit with us. We take matters like this seriously and we appreciate you bringing this to our management team during your stay so we may work on our overall service. Should you have any additional feedback, please let us know.Warmest Island Regards, OHANA Waikiki East by OUTRIGGER Management

6/10 Satisfaisant

Arai, Ogawa

Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de OHANA Waikiki East by OUTRIGGER Management le 7 mai 2024
Aloha Arai. Thank you again for your feedback, we truly appreciate knowing about our guest's experiences so we can celebrate our successes and address our challenges to better serve you in the future. We look forward to your return when you are in the area again.

10/10 Excellent

anna

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The property is under renovation, the rooms and pool area are amazing and the finished results of the hotel's facade will do too eventually. The building work was a little noisy, but we were on the 15th floor and not affected. Definitely stay here, lots to eat, shop and do within short walk and only a 5 minute walk to waikiki beach.
Séjour de 2 nuits en avril 2024
Réponse de OHANA Waikiki East by OUTRIGGER Management le 7 mai 2024
Aloha Anna. Mahalo for the 5 out of 5 rating. Our central location allows guests access to all that Waikiki has to offer. We appreciate your feedback and look forward to welcoming you back to the OHANA East. Warmest Island Regards, OHANA Waikiki East by OUTRIGGER Management

10/10 Excellent

Sue Ann, Stafford

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Close to dining and shopping areas and walking distance
Séjour de 2 nuits en avril 2024
Réponse de OHANA Waikiki East by OUTRIGGER Management le 7 mai 2024
Mahalo Sue Ann for the 5 out of 5 rating. Our central location allows guests access to all that Waikiki has to offer. We appreciate your feedback and look forward to welcoming you back to the OHANA East. Warmest Island Regards, OHANA Waikiki East by OUTRIGGER Management

2/10 Horrible

Tauna

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I was very disappointed. There was no vending machines, no room service, no good customer service. And the workers in the lobby were racist and providing me with different information every time I asked the same question I was very dissatisfied with my stay.
Séjour de 2 nuits en avril 2024
Réponse de OHANA Waikiki East by OUTRIGGER Management le 3 mai 2024
Aloha Tauna. Thank you for providing your invaluable feedback. We sincerely apologize for the series of disappointments that occurred during your visit and we apologize that you did not enjoy your stay. We take matters like this seriously. Our management team will be reaching out to further discuss this matter. Once again, thank you for sharing your feedback. Warmest Island Regards, OHANA Waikiki East by OUTRIGGER Management

10/10 Excellent

Ryan

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
A little loud due to renovations but overall a great stay!
Séjour de 4 nuits en avril 2024
Réponse de OHANA Waikiki East by OUTRIGGER Management le 2 mai 2024
Mahalo Ryan for the 5 out of 5 rating. We sincerely apologize for the construction noise being done at our hotel; however, we appreciate your feedback as it will aid to improve in our overall service. After our completed transformation, we wish to welcome you back and experience the true essence of the OHANA Waikiki East by OUTRIGGER. We appreciate your feedback and look forward to welcoming you back to the OHANA East. Warmest Island Regards, OHANA Waikiki East by OUTRIGGER Management

10/10 Excellent

Angela

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Loved the location. Close to the beach and all amemities of the area. Great staff. Very helpful. Clean and very comfortable. Only downfall was a small shower. Would definitely stay again. Big shout out to Angie and staff at reception desk, Gerald & John for luggage handling. Also, a shout out to the security guard who gave us info where to find a special souvenir. Many thanks to all the staff, you really enhanced our stay. Thank you.
Séjour de 5 nuits en avril 2024
Réponse de OHANA Waikiki East by OUTRIGGER Management le 3 mai 2024
Mahalo Angela for the 5 out of 5 rating. We were pleased to hear what you had to say about Angie, Gerald and John and we will be sure to pass the message along so we can celebrate! We appreciate your feedback and look forward to welcoming you back to the OHANA East. Warmest Island Regards, OHANA Waikiki East by OUTRIGGER Management

8/10 Bien

Anthony

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent customer service from all staffs. Definitely be back again!
Séjour de 8 nuits en avril 2024
Réponse de OHANA Waikiki East by OUTRIGGER Management le 3 mai 2024
Aloha Anthony. Thank you for sharing your feedback. Your positive feedback will be shared with our staff to celebrate! We look forward to welcoming you back at the OHANA East! Warm Island Regards, OHANA Waikiki East by OUTRIGGER Management.

10/10 Excellent

Jayden

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Easy parking and helpful staff
Séjour de 3 nuits en avril 2024
Réponse de OHANA Waikiki East by OUTRIGGER Management le 3 mai 2024
Aloha Jayden. Thank you for your feedback. We truly appreciate knowing about our guest's experiences so we can celebrate our successes and are working hard to address our challenges to better serve you in the future. Warm Island Regards, OHANA Waikiki East by OUTRIGGER Management

10/10 Excellent

Karen

Séjour de 1 nuit en avril 2024
Réponse de OHANA Waikiki East by Outrigger Management le 20 mai 2024
Aloha Karen,Thank you for choosing to stay with us here at the OHANA Waikiki East by Outrigger! We strive to meet and exceed our guest's expectations and we are so glad to hear that we achieved that. Thank you for spending your time in giving us a glowing review. We hope to welcome you back again soon! Mahalo Nui Loa

2/10 Horrible

Raymond

Voyage en famille avec de jeunes enfants
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Should have been comped a lot of things like parking fees. I didn't receive notifications of hotel renovations until 36 of hotel make over when it was to late to switch hotels. I spent 10 nights there with construction makeover with no ice machine (had to call room service) still charged $20 a day for parking. No microwave or amenities. Pain extra fo Waikiki side room am was stuck on pool side and level 3 3 . Staff was nice outside of the attitude given from maid services for not wanting everyday cleaning. Overpaid for this experience. Will not return to a Outrigger hotel.
Séjour de 10 nuits en avril 2024
Réponse de OHANA Waikiki East by OUTRIGGER Management le 3 mai 2024
Aloha Raymond. Thank you for sharing your invaluable feedback with us as it will aid to improve our overall services. We sincerely apologize for the room accommodation and service you received during your long stay with us. Please note this is not how we provide our aloha service and we will be addressing these concerns with our management team. Our management team will be in contact with you regarding these concerns. Once again, thank you for your feedback. Warm Island Regards, OHANA Waikiki East by OUTRIGGER Management.

8/10 Bien

Carolyne

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en avril 2024
Réponse de OHANA Waikiki East by OUTRIGGER Management le 3 mai 2024
Aloha Carolyne. Thank you for your feedback. We truly appreciate knowing about our guest's experiences so we can celebrate our successes and are working hard to address our challenges to better serve you in the future. Warm Island Regards, OHANA Waikiki East by OUTRIGGER Management

10/10 Excellent

Michael

It was a great stay and the staff was very helpful
Séjour de 1 nuit en avril 2024
Réponse de OHANA Waikiki East by OUTRIGGER Management le 3 mai 2024
Mahalo Michael for the 5 out of 5 rating. We appreciate your feedback and look forward to welcoming you back to the OHANA East. Warmest Island Regards, OHANA Waikiki East by OUTRIGGER Management

8/10 Bien

Steve

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
The staff saved the day...major construction was really irritating. The staff provided CS to resolve some of the annoyance.
Séjour de 11 nuits en avril 2024
Réponse de OHANA Waikiki East By OUTRIGGER le 26 avr. 2024
Aloha Steve,Thank you for taking the time to share your feedback. We appreciate hearing about your experience and will use it to continuously improve our services. We look forward to welcoming you again in the future!

8/10 Bien

Jong sin, Oakland Gardens

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I like it.
Séjour de 2 nuits en avril 2024
Réponse de OHANA Waikiki East by OUTRIGGER Management le 25 avr. 2024
Aloha Jong Sin. Thank you for your feedback. We truly appreciate knowing about our guest's experiences so we can celebrate our successes and are working hard to address our challenges to better serve you in the future. Warm Island Regards, OHANA Waikiki East by OUTRIGGER Management