2 bars
Vérifier la disponibilité

Avis sur The Park Lane Hong Kong, a Pullman Hotel

5 out of 5
The Park Lane Hong Kong, a Pullman Hotel
310 Gloucester Road, Causeway Bay, Hong Kong

Avis

8,4

Très bien

Note des voyageurs de 10 (Excellent), d’après 448 avis sur 1003." "
Note des voyageurs de 8 (Bien), d’après 355 avis sur 1003." "
Note des voyageurs de 6 (Satisfaisant), d’après 114 avis sur 1003." "
Note des voyageurs de 4 (Médiocre), d’après 53 avis sur 1003." "
Note des voyageurs de 2 (Horrible), d’après 33 avis sur 1003." "

8,6/10

Propreté

8,6/10

Personnel et service

8,2/10

Équipements

8,2/10

Infrastructures et conditions de l’hébergement

8,4/10

Écoresponsabilité

Avis

6/10 Satisfaisant

MICHEL

Voyage en couple
Les points faibles : Propreté et équipements
hôtel très bien placé en pleine zone commerciale de causeway bay et donnant sur le victoria park; accès faciles des transports en commun. mais mal entretenu, pas très propre. pas un 5*, plutôt 4*-. finalement ne vaut pas le novotel.
Séjour de 10 nuits en mars 2024
Réponse de Happy Leung le 6 avr. 2024
Dear Michel,Thank you for your kind review. We are glad you enjoyed our prime location. We truly appreciate your feedback and will continuously monitor our quality of services and facilities to enhance guests' future experiences. We look forward to welcoming you back again in the near future. Sincerely,Guest Experience Manager

8/10 Bien

Stéphane

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Chambre côté ville à éviter
Chambre côté ville bruyante et vue tres moyenne.
Séjour de 6 nuits en octobre 2023
Réponse de Happy Leung le 9 nov. 2023
Dear Stephane,Thank you for your kind review. We are glad that you had a pleasant stay. We truly appreciate your feedback and will continuously monitor our quality of services and facilities to enhance guests' future experiences. We look forward to welcoming you back again in the near future. Sincerely,Guest Experience Manager

2/10 Horrible

Victor

Voyage d’affaires
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en mai 2023
Réponse de Happy Leung le 31 mai 2023
Dear Victor,Thank you for your review. We regret to learn that your experience did not meet your expectation, please accept our sincere apologies. We will continuously monitor our quality of services and facilities to enhance guests' future experiences. We look forward to welcoming you back again in the near future. Sincerely,Guest Experience Manager

8/10 Bien

Michael

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Confort de la chambre
Séjour de 1 nuit en décembre 2021
Réponse de Duty Manager / Cathy le 28 déc. 2021
Dear Michael, Thank you for taking the time to tell us about your comment regarding your recent stay at The Park Lane Hong Kong, a Pullman Hotel. I am delighted to know that your are in generally enjoy your stay with us. I will share your comment with our team in order to motivating them to keep up the good job. Once again, thank you very much for staying with us and we are looking forward to welcoming you again in the near future. Warm Regards, Duty Manager

8/10 Bien

Voyageur vérifié

Séjour de 7 nuits en septembre 2019
Réponse de Happy Leung le 30 sept. 2019
Dear Valued Guest, Thank you for your kind review of our hotel. We are pleased to learn about your enjoyable experience during your recent stay with us. We look forward to welcoming you again in the near future. Sincerely, Guest Experience Manager

10/10 Excellent

Ronan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Service Excellent !
Excellent hôtel ! Le service est excellent, et l'accueil particulièrement tourné vers le client. Ada du frontdesk a été spécialement aux petits soins pour vérifier que tout se passe au mieux (merci pour les macarons !). L'hôtel est très bien situé géographiquement. Bref je recommande vivement le Park Lane Hong Kong, a Pullman hôtel !
Séjour de 4 nuits en août 2019
Réponse de Happy Leung le 28 août 2019
Dear Ronan, Thank you for choosing to stay with us during your recent visit to Hong Kong. We are very thankful for your kind review of our hotel and the entire team appreciates it. Our passionate teams strive for excellence daily and it is they who create these memorable experiences for our guest. It is our hope to welcome you back again in the near future. Sincerely, Guest Experience Manager

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Tres bon Pullman
Tres bien avons ete upgrade avec un supplément .
Séjour de 1 nuit en août 2017
Réponse de Manager le 9 août 2017
Dear values guest, Thank you so much for giving us 5 stars. We are glad you enjoyed your stay and look forward to welcoming you home again! Best, The Park Lane Hong Kong, a Pullman Hotel

10/10 Excellent

Bernard, Japon

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très bon séjour..
Mon séjour c'est très bien passer dans cette hôtel, j'espère y revenir
Réponse de Manager le 7 juil. 2016
Dear Bernard, Thank you very much for your kind review. As AccorHotels' only upscale brand in the city, we strike to delight you with the best services. We look forward to welcoming you to The Park Lane Hong Kong, a Pullman Hotel soon. Best, The Park Lane Hong Kong, a Pullman Hotel

10/10 Excellent

Hannah

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Friendly staff. Clean hotel and accomodation. Would recommend
Séjour de 1 nuit en mars 2024

10/10 Excellent

TSZKIN, London

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It’s close to all major shopping area and transportation and always busy
Séjour de 6 nuits en mai 2024
Réponse de Happy Leung le 21 mai 2024
Dear Valued Guest,Thank you for the positive review of our hotel! We are glad that you had a pleasant experience and enjoyed our convenient location for shopping. We will continuously monitor our quality of services and facilities to strive for excellence. We look forward to welcoming you back again in the near future. Sincerely,Guest Experience Manager

8/10 Bien

Vickie

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything is quite good except for the business center which I called a couple of times and no answer. I have to call concierge to help. If the business center is not opened, they should have forwarded to another line. Furthermore, on the last night before I checked out, the amenities were not ref
Séjour de 5 nuits en mai 2024
Réponse de Happy Leung le 14 mai 2024
Dear Vickie,Thank you for taking the time to share your review with us. We value your feedback greatly for us to closely monitor our quality of services and facilities to enhance guests' future experiences. We look forward to welcoming you back again in the near future. Sincerely,Guest Experience Manager

8/10 Bien

Tat ieng

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements
方便
Séjour de 1 nuit en mai 2024
Réponse de Happy Leung le 14 mai 2024
尊敬的Tat ieng:感謝您下榻香港柏寧酒店並分享您的評價。我們很高興看到您滿意此次的入住體驗。我們將繼續努力不斷改善我們的服務和設施，力求為您及每一位客人提供最好的服務。我們衷心期望您再次光臨!。客戶服務經理 敬上

10/10 Excellent

Richard, Oahu

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This hotel is dead in the centre of the bustling Causeway Bay area. Extremely walkable with massive shopping opportunities and many restaurants nearby. As this hotel was built 50 years ago, their rooms are quite spacious but there is no swimming pool. However, there is a roof-top bar/restaurant which offers a spectacular view of Hong Kong.
Séjour de 3 nuits en mai 2024
Réponse de Happy Leung le 14 mai 2024
Dear Richard,Thank you for the positive review of our hotel! We are glad that you had a pleasant experience. We will continuously monitor our quality of services and facilities to strive for excellence. We look forward to welcoming you back again in the near future. Sincerely,Guest Experience Manager

10/10 Excellent

Fusami

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2024
Réponse de Happy Leung le 14 mai 2024
Dear Fusami,Thank you for the positive review of our hotel! We are glad that you had a pleasant experience. We will continuously monitor our quality of services and facilities to strive for excellence. We look forward to welcoming you back again in the near future. Sincerely,Guest Experience Manager

10/10 Excellent

Ryuta

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Happy Leung le 14 mai 2024
Dear Ryuta,Thank you for the positive review of our hotel! We are glad that you had a pleasant experience. We will continuously monitor our quality of services and facilities to strive for excellence. We look forward to welcoming you back again in the near future. Sincerely,Guest Experience Manager

10/10 Excellent

ENG KHIM

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
.
Séjour de 6 nuits en avril 2024
Réponse de Happy Leung le 14 mai 2024
Dear Eng Khim,Thank you for the positive review of our hotel! We are glad that you had a pleasant experience. We will continuously monitor our quality of services and facilities to strive for excellence. We look forward to welcoming you back again in the near future. Sincerely,Guest Experience Manager

10/10 Excellent

RUIHAN, Arcadia

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very good place for shopping. Based on the history of the building, the only thing it need to improve is the water flow of the sink.
Séjour de 3 nuits en avril 2024
Réponse de Happy Leung le 14 mai 2024
Dear Ruihan,Thank you for the positive review of our hotel! We are glad that you had a pleasant experience. We will continuously monitor our quality of services and facilities to strive for excellence. We look forward to welcoming you back again in the near future. Sincerely,Guest Experience Manager

10/10 Excellent

YIHUA

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great staff and location. Spacious room in Hong Kong. Will definitely stay here if we come back
Séjour de 2 nuits en avril 2024
Réponse de Happy Leung le 29 avr. 2024
Dear Yihua,Thank you for the positive review of our hotel! We are glad that you had a pleasant experience. We will continuously monitor our quality of services and facilities to strive for excellence. We look forward to welcoming you back again in the near future. Sincerely,Guest Experience Manager

10/10 Excellent

Yanlei, seattle

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I liked it
Séjour de 7 nuits en mars 2024
Réponse de Happy Leung le 6 avr. 2024
Dear Yanlei,Thank you for the positive review of our hotel! We are glad that you enjoyed your stay with us. We will continuously monitor our quality of services and facilities to strive for excellence. We look forward to welcoming you for another enjoyable stay again in the near future. Sincerely,Guest Experience Manager

8/10 Bien

catherine

Voyage en famille, Voyage d’affaires
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Nice location
Séjour de 3 nuits en mars 2024
Réponse de Happy Leung le 26 mars 2024
Dear Catherine,Thank you for the positive review of our hotel! We are glad that you had a pleasant experience. We will continuously monitor our quality of services and facilities to strive for excellence. We look forward to welcoming you back again in the near future. Sincerely,Guest Experience Manager

10/10 Excellent

Marc, Radlett

Séjour de 3 nuits en mars 2024
Réponse de Happy Leung le 29 avr. 2024
Dear Marc,Thank you for the positive review of our hotel! We are glad that you had a pleasant experience. We will continuously monitor our quality of services and facilities to strive for excellence. We look forward to welcoming you back again in the near future. Sincerely,Guest Experience Manager

10/10 Excellent

Dexter

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Its been years since we stayed at Park Lane but we are glad to have tried it again. Hotel is in a great location and rooms/facilities were top notch. What sets it apart though was the service we received from the staff. Thanks to Sandy, Bonnie, June, Neo, Michelle, Julia, Rachel, Juluis, Jack and Joey for making our stay great.
Séjour de 3 nuits en mars 2024
Réponse de Happy Leung le 20 mars 2024
Dear Dexter,Thank you for your kind review of our hotel. We are most delighted to know that you had an overall great stay and we also appreciate your compliments on the services provided by the teams. It was indeed our pleasure to have you always and we look forward to welcoming you again in the near future. Sincerely,Guest Experience Manager

10/10 Excellent

Rebecca

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
the check in was seamless, Quentin was very helpful and friendly in offering advice to our queries. The Parklane is also very accessible to various locations within Hong Kong island and more importantly walking distance to Causeway Bay MTR.
Séjour de 5 nuits en mars 2024
Réponse de Happy Leung le 15 mars 2024
Dear Rebecca,Thank you for the positive review of our hotel! We are glad that you had a pleasant experience. We will continuously monitor our quality of services and facilities to strive for excellence. We look forward to welcoming you back again in the near future. Sincerely,Guest Experience Manager

10/10 Excellent

jay

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
bad experience
Séjour de 3 nuits en février 2024
Réponse de Happy Leung le 15 mars 2024
Dear Jay,Thank you for your review. We truly appreciate your feedback and will continuously monitor our quality of services and facilities to enhance guests' future experiences. We look forward to welcoming you back again in the near future. Sincerely,Guest Experience Manager

8/10 Bien

Jose

Voyage en groupe
Les points forts : Personnel et service
Les points faibles : Équipements
A lot of shopping in the area.
Séjour de 3 nuits en février 2024
Réponse de Happy Leung le 15 mars 2024
Dear Jose,Thank you for the positive review of our hotel! We are glad that you had a pleasant experience. We will continuously monitor our quality of services and facilities to strive for excellence. We look forward to welcoming you back again in the near future. Sincerely,Guest Experience Manager

6/10 Satisfaisant

MIYUKI

Voyage en famille
Les points faibles : Infrastructures et conditions de l’hébergement
バスタブの排水が悪いなど､バスルームが使いづらい感じありました。
Séjour de 2 nuits en février 2024
Réponse de Happy Leung le 15 mars 2024
Dear Miyuki,Thank you for taking the time to share your review with us. We value your feedback greatly for us to closely monitor our quality of services and facilities to enhance guests' future experiences. We are sorry for the inconvenience and look forward to welcoming you back again in the near future. Sincerely,Guest Experience Manager

10/10 Excellent

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great stay
Great hotel, central position v comfortable.
Séjour de 5 nuits en février 2024
Réponse de Happy Leung le 15 mars 2024
Dear Valued Guest,Thank you for the positive review of our hotel! We are glad that you had a great stay. We will continuously monitor our quality of services and facilities to strive for excellence. We look forward to welcoming you back again in the near future. Sincerely,Guest Experience Manager

10/10 Excellent

Ginger

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was wonderful and a perfect added touch
Séjour de 1 nuit en février 2024
Réponse de Happy Leung le 15 mars 2024
Dear Ginger,Thank you for the positive review of our hotel! We are glad that you had a pleasant experience. We will continuously monitor our quality of services and facilities to strive for excellence. We look forward to welcoming you back again in the near future. Sincerely,Guest Experience Manager

2/10 Horrible

MEI LAN

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Zero Vip amenities accorded, no point reserving vip access hotels in future.
Séjour de 5 nuits en février 2024
Réponse de Happy Leung le 23 févr. 2024
Dear Mei Lan,Thank you for taking the time to share your review with us. We value your feedback greatly for us to closely monitor our quality of services and facilities to enhance guests' future experiences. We look forward to welcoming you and your family back again in the future. Sincerely,Guest Experience Manager

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Convenient location and polite services
The location is convenient with a supermarket, shopping malls and restaurants nearby. The room is neat and comfortable. The staff are polite and helpful.
Séjour de 1 nuit en février 2024
Réponse de Happy Leung le 23 févr. 2024
Dear Guest,Thank you for the positive review of our hotel! We are glad that you had a pleasant experience. We will continuously monitor our quality of services and facilities to strive for excellence. We look forward to welcoming you back again in the near future. Sincerely,Guest Experience Manager

10/10 Excellent

Adrienne

Séjour de 7 nuits en février 2024
Réponse de Happy Leung le 26 mars 2024
Dear Adrienne,Thank you for the positive review of our hotel! We are glad that you had a pleasant experience. We will continuously monitor our quality of services and facilities to strive for excellence. We look forward to welcoming you back again in the near future. Sincerely,Guest Experience Manager

6/10 Satisfaisant

Raymond

Voyage en famille
Les points faibles : Infrastructures et conditions de l’hébergement
The location is excellent; however, the room amenities and service fall below expectations. The room lacks cleanliness, evidenced by bread left from the previous guest on the table.
Séjour de 2 nuits en janvier 2024
Réponse de Happy Leung le 15 févr. 2024
Dear Raymond,Thank you for taking the time to share your review with us. We value your feedback greatly for us to closely monitor our quality of services and facilities to enhance guests' future experiences. We look forward to welcoming you back again in the near future. Sincerely,Guest Experience Manager

8/10 Bien

Jun

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Really good location. Very close to Victria Harbour and I could enjoyed CNY fireworks. It was great.
Séjour de 3 nuits en février 2024
Réponse de Happy Leung le 14 févr. 2024
Dear Jun,Thank you for the positive review of our hotel! We are glad to know that you enjoyed your stay and the CNY fireworks. We will continuously monitor our quality of services and facilities to strive for excellence. We look forward to welcoming you back again in the near future. Sincerely,Guest Experience Manager

10/10 Excellent

Bernard, Calgary

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Did not receive VIP upgrade and services
Séjour de 1 nuit en janvier 2024
Réponse de Happy Leung le 15 févr. 2024
Dear Bernard,Thank you for taking the time to share your review with us. We value your feedback greatly for us to closely monitor our quality of services and facilities to enhance guests' future experiences. We look forward to welcoming you back again in the near future. Sincerely,Guest Experience Manager

6/10 Satisfaisant

Trevor

Voyage d’affaires
Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
An old and tired hotel. Not a 5 star by any means of the imagination and certainly not a Pilmam. Very expensive for an average hotel and that didn’t include breakfast. Worst view of apartments I have ever had. Despite being. VIP Gold member on Expedia was offered an upgrade at a hefty price. No thanks. On the better side staff were good and efficient and very convenient for the metro. But not worth the money overall.
Séjour de 2 nuits en février 2024
Réponse de Happy Leung le 15 févr. 2024
Dear Trevor,Thank you for taking the time to share your review with us. We value your feedback greatly for us to closely monitor our quality of services and facilities to enhance guests' future experiences. We look forward to welcoming you back again in the near future. Sincerely,Guest Experience Manager

10/10 Excellent

Bernard, Calgary

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff and services were excellent. Did not receive upgrade, ended up paying extra for room upgrade.
Séjour de 11 nuits en janvier 2024
Réponse de Happy Leung le 14 févr. 2024
Dear Bernard,Thank you for the positive review of our hotel! We are glad that you had a pleasant experience. We will continuously monitor our quality of services and facilities to strive for excellence. We look forward to welcoming you back again in the near future. Sincerely,Guest Experience Manager

4/10 Médiocre

maria jose

Voyage d’affaires
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 3 nuits en février 2024
Réponse de Happy Leung le 15 févr. 2024
Dear Maria Jose,Thank you for your review. We appreciate your feedback and will continuously monitor our quality of services and facilities to enhance guests' future experiences. We look forward to welcoming you back again in the near future. Sincerely,Guest Experience Manager

8/10 Bien

Oi yuen

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hotel is very clean and the staffs are excellent,the location to tube station is very near,yes very good that’s how 5 star hotel should be
Séjour de 5 nuits en janvier 2024
Réponse de Happy Leung le 14 févr. 2024
Dear Oi Yuen,Thank you for the positive review of our hotel! We are glad that you had a pleasant experience. We will continuously monitor our quality of services and facilities to strive for excellence. We look forward to welcoming you back again in the near future. Sincerely,Guest Experience Manager

8/10 Bien

JUNKO

Les points forts : Propreté et personnel et service
Séjour de 3 nuits en janvier 2024
Réponse de Happy Leung le 1 févr. 2024
Dear Junko,Thank you for the positive review of our hotel! We are glad that you had a pleasant experience. We will continuously monitor our quality of services and facilities to strive for excellence. We look forward to welcoming you back again in the near future. Sincerely,Guest Experience Manager

10/10 Excellent

li yun

Séjour de 1 nuit en janvier 2024
Réponse de Happy Leung le 1 févr. 2024
Daer li yun,Thank you for the positive review of our hotel! We are glad that you had a pleasant experience. We will continuously monitor our quality of services and facilities to strive for excellence. We look forward to welcoming you back again in the near future. Sincerely,Guest Experience Manager

8/10 Bien

Kyung Jae

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
생수병 대신 정수기가 설치되어 있어 살짝 당황했습니다.
Séjour de 2 nuits en janvier 2024
Réponse de Happy Leung le 1 févr. 2024
Dear Kyung Jae,Thank you for the positive review of our hotel! We are glad that you had a pleasant experience. We will continuously monitor our quality of services and facilities to strive for excellence. We look forward to welcoming you back again in the near future. Sincerely,Guest Experience Manager

10/10 Excellent

Ta Chou

Séjour de 1 nuit en janvier 2024
Réponse de Happy Leung le 1 févr. 2024
Dear Ta Chou,Thank you for the positive review of our hotel! We are glad that you had a pleasant experience. We will continuously monitor our quality of services and facilities to strive for excellence. We look forward to welcoming you back again in the near future. Sincerely,Guest Experience Manager

8/10 Bien

Eunice

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location! Many dining options & shops nearby.
Séjour de 1 nuit en novembre 2023
Réponse de Happy Leung le 21 janv. 2024
Dear Eunice,Thank you for the positive review of our hotel! We are glad that you enjoyed your stay with us. We will continuously monitor our quality of services and facilities to strive for excellence. We look forward to welcoming you for another enjoyable stay again in the near future. Sincerely,Guest Experience Manager

8/10 Bien

Tien

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de Happy Leung le 21 janv. 2024
Dear Tien,Thank you for the positive review of our hotel! We are glad that you enjoyed your stay with us. We will continuously monitor our quality of services and facilities to strive for excellence. We look forward to welcoming you for another enjoyable stay again in the near future. Sincerely,Guest Experience Manager

10/10 Excellent

Janet

Séjour de 3 nuits en janvier 2024
Réponse de Happy Leung le 21 janv. 2024
Dear Janet,Thank you for the positive review of our hotel! We are glad that you enjoyed your stay with us. We will continuously monitor our quality of services and facilities to strive for excellence. We look forward to welcoming you for another enjoyable stay again in the near future. Sincerely,Guest Experience Manager

8/10 Bien

averil

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 5 nuits en janvier 2024
Réponse de Happy Leung le 21 janv. 2024
Dear averil,Thank you for the positive review of our hotel! We are glad that you enjoyed your stay with us. We will continuously monitor our quality of services and facilities to strive for excellence. We look forward to welcoming you for another enjoyable stay again in the near future. Sincerely,Guest Experience Manager

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Location No 1
Location is fantastic , with lots of shopping and food surrounding the hotel. Near Causeway Bay MTR however short of plugs for charging my iPhone as not both side of the bed have the power plug
Séjour de 1 nuit en janvier 2024
Réponse de Happy Leung le 21 janv. 2024
Dear Guest,Thank you for the positive review of our hotel! We are glad that you enjoyed your stay with us. We will continuously monitor our quality of services and facilities to strive for excellence. We look forward to welcoming you for another enjoyable stay again in the near future. Sincerely,Guest Experience Manager

6/10 Satisfaisant

Agnes

Voyage d’affaires
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Need to uplift condition of rooms.
The room condition was old, there was a stale smell in the room, the toilet flush was faulty as well as bath tub stopper.
Séjour de 4 nuits en janvier 2024
Réponse de Happy Leung le 21 janv. 2024
Dear Agnes,Thank you for your review of our hotel. We truly appreciate your feedback and will continuously monitor our quality of services and facilities to enhance guests' future experiences. We are sorry for the inconveniences caused and look forward to welcoming you back again in the near future. Sincerely,Guest Experience Manager

8/10 Bien

Ferry yanto

Voyage en famille
Les points forts : Personnel et service et confort de la chambre
Séjour de 4 nuits en janvier 2024
Réponse de Happy Leung le 21 janv. 2024
Dear Ferry yanto,Thank you for the positive review of our hotel! We are glad that you enjoyed your stay with us. We will continuously monitor our quality of services and facilities to strive for excellence. We look forward to welcoming you for another enjoyable stay again in the near future. Sincerely,Guest Experience Manager

10/10 Excellent

WING TING JENNY

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 11 nuits en décembre 2023
Réponse de Happy Leung le 21 janv. 2024
Dear Jenny,Thank you for the positive review of our hotel! We are glad that you enjoyed your stay with us. We will continuously monitor our quality of services and facilities to strive for excellence. We look forward to welcoming you for another enjoyable stay again in the near future. Sincerely,Guest Experience Manager