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Avis sur Hotel Alexandra

4.5 out of 5
Hotel Alexandra
32 City Garden Road, North Point, Hong Kong

Avis

8,0

Très bien

Note des voyageurs de 10 (Excellent), d’après 123 avis sur 317." "
Note des voyageurs de 8 (Bien), d’après 115 avis sur 317." "
Note des voyageurs de 6 (Satisfaisant), d’après 35 avis sur 317." "
Note des voyageurs de 4 (Médiocre), d’après 29 avis sur 317." "
Note des voyageurs de 2 (Horrible), d’après 15 avis sur 317." "

8,2/10

Propreté

8,4/10

Personnel et service

7,8/10

Équipements

7,8/10

Infrastructures et conditions de l’hébergement

7,8/10

Écoresponsabilité

Avis

8/10 Bien

KYUNGHO

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
지하철 역이나 공항버스 정류장에서 가깝고, 주변에 음식점도 많음.
Séjour de 2 nuits en mai 2024
Réponse de Guest Services Manager le 23 mai 2024
Thank you for staying at Hotel Alexandra. We are glad to receive your valuable comments regarding our service. We look forward to serving you again in the near future.

10/10 Excellent

Teresa

Les points forts : Propreté et infrastructures et conditions de l’hébergement
This is our third time staying in the hotel. It’s very a convenience location. However, the shower area has lots of mold, which makes it disgusting! Seems like it’s worse than ever before!
Séjour de 7 nuits en avril 2024
Réponse de Guest Services Manager le 13 mai 2024
Thank you very much for taking the time to share your feedback with us. We sincerely apologize for not meeting your expectations and we will review your comments with our respective departments and make the necessary improvements. We look forward to serving you again in the near future.

10/10 Excellent

omar, Astoria

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Well done, friendly staff and rooms are easy to get around. Nice beds.
Séjour de 3 nuits en avril 2024
Réponse de Guest Services Manager le 8 mai 2024
Thank you for staying at Hotel Alexandra. We are glad to receive your valuable comments regarding our service. We look forward to serving you again in the near future.

6/10 Satisfaisant

Jacqueline

Les points forts : Personnel et service
Basic hotel
Séjour de 1 nuit en avril 2024
Réponse de Guest Services Manager le 7 mai 2024
Thank you for staying at Hotel Alexandra. We are glad to receive your valuable comments regarding our service. We look forward to serving you again in the near future.

10/10 Excellent

Netra

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 5 nuits en avril 2024
Réponse de Guest Services Manager le 7 mai 2024
Thank you for staying at Hotel Alexandra. We are glad to receive your valuable comments regarding our service. We look forward to serving you again in the near future.

8/10 Bien

Kwok

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lost personal property and suspect the cleaning maids took it
Séjour de 6 nuits en mars 2024

10/10 Excellent

Tatsuya

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
砲台山駅から雨に濡れずにホテルまでいけます。 駅にはマック、スーパー、セブンもあります。 肝心のホテルですが、すごく綺麗でしっかりしたホテルです。フロントが豪華で、お部屋の水回りなども全く問題なく、日本のいわゆるちょっといいホテルくらい。セントラルや、チムサーチョイからは離れますが、その辺りのホテルに比べると、すごくコスパがいいです。 香港に来る時はここ一択だなと思いました。
Séjour de 2 nuits en mai 2024
Réponse de Guest Services Manager le 7 mai 2024
Thank you for staying at Hotel Alexandra. We are glad to receive your valuable comments regarding our service. We look forward to serving you again in the near future.

4/10 Médiocre

Kana

Voyage d’affaires
Les points forts : Propreté et équipements
Les points faibles : Infrastructures et conditions de l’hébergement
When I stayed, air conditioning was not working. So the floor got wet and room was so humidity. Couldn’t sleep well
Séjour de 3 nuits en avril 2024
Réponse de Guest Services Manager le 3 mai 2024
Thank you for staying at Hotel Alexandra. We are glad to receive your valuable comments regarding our service. We look forward to serving you again in the near future.

4/10 Médiocre

Kin Yip, Ma On Shan

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Guest Services Manager le 7 mai 2024
Thank you for staying at Hotel Alexandra. We are glad to receive your valuable comments regarding our service. We look forward to serving you again in the near future.

10/10 Excellent

Anna

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Simply a palace of life memories... This hotel and staff are wonderful. It is a place that feels regal, food is amazing, I had the pool to myself in the morning, the gym is fantastic and the decor is something else.
Séjour de 2 nuits en avril 2024
Réponse de Guest Services Manager le 2 mai 2024
Thank you for staying at Hotel Alexandra. We are glad to receive your valuable comments regarding our service. We look forward to serving you again in the near future.

8/10 Bien

Bradley

Séjour de 4 nuits en avril 2024
Réponse de Guest Services Manager le 23 mai 2024
Thank you for staying at Hotel Alexandra. We are glad to receive your valuable comments regarding our service. We look forward to serving you again in the near future.

4/10 Médiocre

Kit sum

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
床超硬，好難瞓得著，側身瞓更加硬到似瞓木板杘！地板會出水，已經長開冷氣20度和大風，地板長期是濕的！好易滑倒！梳化有臭汗味！
Séjour de 3 nuits en avril 2024
Réponse de Guest Services Manager le 2 mai 2024
感謝 閣下入住歷山酒店並與我們分享您的入住體驗。很抱歉這次的入住體驗未能達到閣下期望。我們會與相關部門作出檢視及改進，並藉此提升服務品質，為您和所有客人提供更優良和專業的服務。非常感謝您的寶貴意見，並希望未來有機會再次為您服務。

10/10 Excellent

Jeehoo

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
홍콩 호텔 중에 제일 좋은 듯요
Séjour de 1 nuit en avril 2024
Réponse de Guest Services Manager le 2 mai 2024
Thank you for staying at Hotel Alexandra. We are glad to receive your valuable comments regarding our service. We look forward to serving you again in the near future.

8/10 Bien

Tanya

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
非常好的一個選擇，酒店周邊環境很好，好多食肆，好多交通工具選擇
Séjour de 2 nuits en avril 2024
Réponse de Guest Services Manager le 24 avr. 2024
感謝 閣下入住歷山酒店，並對我們的服務感到滿意，期待不久將來能再次為您服務。

8/10 Bien

Stella

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Guest Services Manager le 24 avr. 2024
Thank you for staying at Hotel Alexandra. We are glad to receive your valuable comments regarding our service. We look forward to serving you again in the near future.

10/10 Excellent

Carmen Haduca

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I like it so much, the service is very good. I did pick this hotel because I like the ambiance and i see the pool its big and beautiful, I also called the staff if the pool is open they said yes and when we got there it is not open .we bought some swimsuits butbwe never used it. This is very disappointing.
Séjour de 2 nuits en avril 2024
Réponse de Guest Services Manager le 22 avr. 2024
Thank you very much for taking the time to share your feedback with us. We sincerely apologize for not meeting your expectations and we will review your comments with our respective departments and make the necessary improvements. We look forward to serving you again in the near future.

10/10 Excellent

SIN WA

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything is perfect. No matter the location and the room quality. This is the second time I stayed and I will definitely come back again.
Séjour de 8 nuits en avril 2024
Réponse de Guest Services Manager le 18 avr. 2024
Thank you for staying at Hotel Alexandra. We are glad to receive your valuable comments regarding our service. We look forward to serving you again in the near future.

8/10 Bien

Janet

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hotel is linked to Fortress Hill MTR Station via an overhead bridge. Very convenient! Lots of dining options with supermarket/ pharmacy etc located all nearby. Very good.
Séjour de 9 nuits en avril 2024
Réponse de Guest Services Manager le 16 avr. 2024
Thank you for staying at Hotel Alexandra. We are glad to receive your valuable comments regarding our service. We look forward to serving you again in the near future.

10/10 Excellent

BYOUNG SIK

Voyage en groupe, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
교통도 좋고 주변에 먹을데도 많고 좋아요
Séjour de 2 nuits en avril 2024
Réponse de Guest Services Manager le 16 avr. 2024
Thank you for staying at Hotel Alexandra. We are glad to receive your valuable comments regarding our service. We look forward to serving you again in the near future.

10/10 Excellent

Lee

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
設備很新穎，環境乾淨整潔。地點交通方便，適合自由行旅客。
Séjour de 2 nuits en avril 2024
Réponse de Guest Services Manager le 11 avr. 2024
感謝 閣下入住歷山酒店，並對我們的服務感到滿意，期待不久將來能再次為您服務。

8/10 Bien

Koon Ming

Voyage en famille
Les points faibles : Équipements
Easy to reach
Séjour de 1 nuit en mars 2024
Réponse de Guest Services Manager le 9 avr. 2024
Thank you for staying at Hotel Alexandra. We are glad to receive your valuable comments regarding our service. We look forward to serving you again in the near future.

10/10 Excellent

Ronald

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
整潔
Séjour de 1 nuit en mars 2024
Réponse de Guest Services Manager le 8 avr. 2024
感謝 閣下入住歷山酒店，並對我們的服務感到滿意，期待不久將來能再次為您服務。

8/10 Bien

Teresa

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Convenient location, just a bridge away from MTR
Séjour de 7 nuits en mars 2024
Réponse de Guest Services Manager le 8 avr. 2024
Thank you for staying at Hotel Alexandra. We are glad to receive your valuable comments regarding our service. We look forward to serving you again in the near future.

10/10 Excellent

Wendy Wing Fong

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very convenient! Lots of options for dining. Friendliness of the staff especially Aaron! Will come back in the future.
Séjour de 22 nuits en février 2024
Réponse de Guest Services Manager le 8 avr. 2024
Thank you for staying at Hotel Alexandra. We are glad to receive your valuable comments regarding our service. We look forward to serving you again in the near future.

8/10 Bien

Wai Hee David

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Location
Séjour de 13 nuits en mars 2024
Réponse de Guest Services Manager le 9 avr. 2024
Thank you for staying at Hotel Alexandra. We are glad to receive your valuable comments regarding our service. We look forward to serving you again in the near future.

8/10 Bien

Benny

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Conveniently located with plenty of transportation options. Plenty of food choices with walking distance.
Séjour de 2 nuits en mars 2024
Réponse de Guest Services Manager le 21 mars 2024
Thank you for staying at Hotel Alexandra. We are glad to receive your valuable comments regarding our service. We look forward to serving you again in the near future.

10/10 Excellent

Hiu Yu Connie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very clean and tidy Clean staff extremely diligent and polite. Facility is new and kept well. A very good stay.
Séjour de 5 nuits en mars 2024
Réponse de Guest Services Manager le 21 mars 2024
Thank you for staying at Hotel Alexandra. We are glad to receive your valuable comments regarding our service. We look forward to serving you again in the near future.

10/10 Excellent

Gary

Séjour de 2 nuits en mars 2024
Réponse de Guest Services Manager le 21 mars 2024
Thank you for staying at Hotel Alexandra. We are glad to receive your valuable comments regarding our service. We look forward to serving you again in the near future.

8/10 Bien

Ranjit

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
NA
Séjour de 14 nuits en février 2024
Réponse de Guest Services Manager le 21 mars 2024
Thank you for staying at Hotel Alexandra. We are glad to receive your valuable comments regarding our service. We look forward to serving you again in the near future.

8/10 Bien

Wing Han

Voyage en famille
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
清潔不足，其他都好好
Séjour de 4 nuits en mars 2024
Réponse de Guest Services Manager le 14 mars 2024
感謝 閣下入住歷山酒店並與我們分享您的入住體驗。很抱歉這次的入住體驗未能達到閣下期望。我們會與相關部門作出檢視及改進，並藉此提升服務品質，為您和所有客人提供更優良和專業的服務。非常感謝您的寶貴意見，並希望未來有機會再次為您服務。

6/10 Satisfaisant

XIAOHUA

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 6 nuits en février 2024
Réponse de Guest Services Manager le 14 mars 2024
Thank you for staying at Hotel Alexandra. We are glad to receive your valuable comments regarding our service. We look forward to serving you again in the near future.

6/10 Satisfaisant

Andy

Voyage en famille
Les points faibles : Personnel et service
Everything about this hotel is average at best. I am not the kind that will go into details to trash someone, but it seems like is not people friendly at all.
Séjour de 20 nuits en février 2024
Réponse de Guest Services Manager le 14 mars 2024
Thank you very much for taking the time to share your feedback with us. We sincerely apologize for not meeting your expectations and we will review your comments with our respective departments and make the necessary improvements. We look forward to serving you again in the near future.

10/10 Excellent

M

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff is kind.
Séjour de 1 nuit en février 2024
Réponse de Guest Services Manager le 14 mars 2024
Thank you for staying at Hotel Alexandra. We are glad to receive your valuable comments regarding our service. We look forward to serving you again in the near future.

10/10 Excellent

KEIKO

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
受付やロビーが豪華でした。お部屋は狭いですが、香港の中心部に比べると広めになると思います。建物が新しくて清潔感があり、水圧も空調も問題なく快適に過ごせました。2連泊しましたが、シーツはそのままだけど敷き直してくださっていたし、タオルも新しい物が届いていました。駅から近く雨に濡れずにホテルへ行けますし、空港からのバス停からも近かったです。周辺のお店は早くに閉店してしまうので、夜に出歩くとしても、マクドナルドやコンビニになってしまいました。ホテルの入り口がいくつかありますが、そこにはスタッフの方がいらっしゃるので、安心感がありました。また利用したいです。
Séjour de 2 nuits en février 2024
Réponse de Guest Services Manager le 14 mars 2024
Thank you for staying at Hotel Alexandra. We are glad to receive your valuable comments regarding our service. We look forward to serving you again in the near future.

10/10 Excellent

Suzanne

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Highly recommended hotel for short stay in HK
Service Staff was helpful as I lost my cellphone in the taxi and they helped me to get it back within 2 hours. Beds were comfortable and clean. Overall the hotel was impressively decorated and staff were courteous. Short walk to the MTR station. They also helped us booked a taxi to the airport without fuss.
Séjour de 4 nuits en février 2024
Réponse de Guest Services Manager le 21 mars 2024
Thank you for staying at Hotel Alexandra. We are glad to receive your valuable comments regarding our service. We look forward to serving you again in the near future.

8/10 Bien

JAEYOON

Voyage en famille
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
커넥티드룸에서 묵었는데 (3명*2개방 = 6명) 2~3인용 방 자체를 통로만 연결시켜 놓은것이기 때문에 대가족이 함께 머물기에는 부적절합니다. 다만 MTR 접근성이 좋은 편이고 주변에 왓슨스, 편의점, 파이브가이즈, 맥도날드 등이 있어서 편하게 이용할 수 있었습니다. 조식은 가격대비 적당하다고 생각됩니다.
Séjour de 3 nuits en février 2024
Réponse de Guest Services Manager le 14 mars 2024
Thank you for staying at Hotel Alexandra. We are glad to receive your valuable comments regarding our service. We look forward to serving you again in the near future.

10/10 Excellent

Shalini

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lobby was beautiful! Rooms were slightly small and difficult to move around in at times but comfy overall. It was a good stay, would definitely stay here again. It’s close to the MTR and there are a lot of food places nearby.
Séjour de 4 nuits en décembre 2023
Réponse de Guest Services Manager le 14 mars 2024
Thank you for staying at Hotel Alexandra. We are glad to receive your valuable comments regarding our service. We look forward to serving you again in the near future.

10/10 Excellent

Mel

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Friendly staffs with good service. Lucky to have a room with nice view.
Séjour de 8 nuits en février 2024
Réponse de Guest Services Manager le 14 mars 2024
Thank you for staying at Hotel Alexandra. We are glad to receive your valuable comments regarding our service. We look forward to serving you again in the near future.

8/10 Bien

chau wan s

Séjour de 1 nuit en février 2024
Réponse de Guest Services Manager le 14 mars 2024
Thank you for staying at Hotel Alexandra. We are glad to receive your valuable comments regarding our service. We look forward to serving you again in the near future.

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Comfortable
Séjour de 3 nuits en février 2024
Réponse de Guest Services Manager le 14 mars 2024
Thank you for staying at Hotel Alexandra. We are glad to receive your valuable comments regarding our service. We look forward to serving you again in the near future.

10/10 Excellent

Changmin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de Guest Services Manager le 14 mars 2024
Thank you for staying at Hotel Alexandra. We are glad to receive your valuable comments regarding our service. We look forward to serving you again in the near future.

2/10 Horrible

See hyun

Voyage en groupe
Les points faibles : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 5 nuits en janvier 2024
Réponse de Guest Services Manager le 14 mars 2024
Thank you for staying at Hotel Alexandra. We are glad to receive your valuable comments regarding our service. We look forward to serving you again in the near future.

8/10 Bien

Selene S.

Good property
Séjour de 2 nuits en février 2024
Réponse de Guest Services Manager le 14 mars 2024
Thank you for staying at Hotel Alexandra. We are glad to receive your valuable comments regarding our service. We look forward to serving you again in the near future.

10/10 Excellent

Paul

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We arrived in the evening for a long layover in Hong Kong and wanted to go straight to bed. Check in took a few moments and we were off to the room. Breakfast was included and was adequate. Coffee with breakfast buffet was terrible. So Bad. Starbucks near by resolved that.
Séjour de 1 nuit en janvier 2024
Réponse de Guest Services Manager le 14 mars 2024
Thank you for staying at Hotel Alexandra. We are glad to receive your valuable comments regarding our service. We look forward to serving you again in the near future.

10/10 Excellent

Mang Chon

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en janvier 2024
Réponse de Guest Services Manager le 14 mars 2024
Thank you for staying at Hotel Alexandra. We are glad to receive your valuable comments regarding our service. We look forward to serving you again in the near future.

2/10 Horrible

Ho Wing

Séjour de 1 nuit en janvier 2024
Réponse de Guest Services Manager le 14 mars 2024
Thank you for staying at Hotel Alexandra. We are glad to receive your valuable comments regarding our service. We look forward to serving you again in the near future.

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
交通方便，很近地鐵站，附近很多食肆可以選擇。
Séjour de 1 nuit en janvier 2024
Réponse de Guest Services Manager le 15 janv. 2024
感謝 閣下入住歷山酒店，並對我們的服務感到滿意，期待不久將來能再次為您服務。

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good location. MTR near by.
Séjour de 1 nuit en janvier 2024
Réponse de Guest Services Manager le 15 janv. 2024
Thank you for staying at Hotel Alexandra. We are glad to read your favourable remark regarding our service, we look forward to serving you again in the near future.

10/10 Excellent

Kai Yin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en janvier 2024
Réponse de Guest Services Manager le 15 janv. 2024
Thank you for staying at Hotel Alexandra. We are glad to read your favourable remark regarding our service, we look forward to serving you again in the near future.

10/10 Excellent

Hoi nam

Séjour de 2 nuits en janvier 2024
Réponse de Guest Services Manager le 15 janv. 2024
Thank you for staying at Hotel Alexandra. We are glad to read your favourable remark regarding our service, we look forward to serving you again in the near future.