Avis
9,4
Exceptionnel
9,6/10
Propreté
9,6/10
Personnel et service
9,4/10
Équipements
9,4/10
Infrastructures et conditions de l’hébergement
9,0/10
Écoresponsabilité
Avis
28 janv. 2024
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de Grand Hyatt Hong Kong le 29 janv. 2024
Dear Patrick, Thank you for taking your precious time to post a review of your stay at Grand Hyatt Hong Kong. We are glad to know that you were pleased with our standard of cleanliness and equipment. However, we regret that we failed to deliver you an impressive experience. We genuinely appreciate your candid feedback on areas where we can do better. It is through valuable input from guests like yourself that we are able to monitor and enhance our service and facilities to exceed expectations. Your support means a great deal to us, and we sincerely hope to have the opportunity to provide you with a better experience in the future. Best regards, Richard Greaves General Manager / Area Vice President, Grand Hyatt Hong Kong
10/10 Excellent
MICHEL
8 mai 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
MICHEL
Séjour de 9 nuits en avril 2023
Réponse de Grand Hyatt Hong Kong le 8 mai 2023
Dear MICHEL, Thank you for your continued support of Grand Hyatt Hong Kong and for taking the extra time to share your compliments on Expedia. It is very inspiring to receive your 5-star recognition for delivering you another wonderful experience. We look forward to many more opportunities to welcome your return. Best regards, Richard Greaves General Manager / Area Vice President, Grand Hyatt Hong Kong
10/10 Excellent
F M P
28 janv. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
F M P
Séjour de 4 nuits en janvier 2023
Réponse de Grand Hyatt Hong Kong le 30 janv. 2023
Dear F M P, Thank you for taking your precious time to give Grand Hyatt Hong Kong your vote of confidence on Hotels.com. It is very heartwarming to know that the service provided by the team combined with the offerings and privileges at the Grand Club Lounge has continued to be impressive, and your generous compliment of our efforts is very uplifting. We look forward to welcoming you back in the near future. Best regards, Richard Greaves General Manager / Area Vice President, Grand Hyatt Hong Kong
10/10 Excellent
MICHEL
Voyage en famille
18 nov. 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
MICHEL
Séjour de 6 nuits en novembre 2022
Réponse de Grand Hyatt Hong Kong le 19 nov. 2022
Dear MICHEL, Thank you very much for taking the time to recognize the impeccable services at Grand Hyatt Hong Kong. We are so thrilled to know that we have provided you with an experience deserving of your perfect rating and look forward to another chance of serving you again in near future. Best regards, Richard Greaves General Manager / Area Vice President, Grand Hyatt Hong Kong
10/10 Excellent
Nicola
15 nov. 2019
Nicola
Séjour de 1 nuit en novembre 2019
10/10 Excellent
j b
Voyage d’affaires
26 oct. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Amazing hotel
j b
Séjour de 6 nuits en octobre 2019
Réponse de Grand Hyatt Hong Kong le 27 oct. 2019
Dear j b, Thank you for sparing your time to leave a review following your stay at Grand Hyatt Hong Kong and we are very happy that we deserved a perfect score in all our services, facilities and dining options. We do look forward to welcoming you back soon. Best regards, Rike Erdbrink Hotel Manager
10/10 Excellent
Guillaume
Voyage en famille
28 sept. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Parfait
Guillaume
Séjour de 2 nuits en septembre 2019
Réponse de Grand Hyatt Hong Kong le 29 sept. 2019
Dear Guillaume, Thank you for choosing to stay at Grand Hyatt Hong Kong. We are very glad to know that you had an overall enjoyable stay and it was an experience deserving of your perfect score. We look forward to welcoming you back soon for another memorable stay. Best regards, Rike Erdbrink Hotel Manager
8/10 Bien
Voyageur vérifié
4 sept. 2019
Les points forts : Propreté
Les points faibles : Personnel et service
Oui mais..,
Voyageur vérifié
Séjour de 2 nuits en août 2019
Réponse de Grand Hyatt Hong Kong le 8 sept. 2019
Dear Guest, Thank you for sparing your time to provide us with feedback of your recent stay. We are very happy to know that the hotel’s direct and covered access to the Hong Kong and Convention Centre suited your needs. However, we are saddened to hear of your disappointment with our Concierge team and ambience at Grand Café. Please accept our sincere apologies for failing to meet your expectations. We sincerely hope you will continue to put your trust in Grand Hyatt Hong Kong and look forward to your next visit. Best regards, Rike Erdbrink Hotel Manager
10/10 Excellent
Florent, Carcassonne
20 juil. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hôtel business
Florent
Séjour de 1 nuit en juillet 2019
Réponse de Grand Hyatt Hong Kong le 21 juil. 2019
Dear Florent, We are most pleased to know that you had an overall pleasant stay and the hotel’s central location has suited your needs. Thank you for your excellent rating and we look forward to welcoming you back soon. Best regards, Rike Erdbrink Hotel Manager
10/10 Excellent
Voyageur vérifié
Voyage d’affaires, Voyage en couple
18 févr. 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 5 nuits en février 2019
10/10 Excellent
Guillaume
11 févr. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Guillaume
Séjour de 2 nuits en février 2019
10/10 Excellent
Karine
28 oct. 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très bel hotel. Très bon service
Karine
Séjour de 1 nuit en octobre 2018
8/10 Bien
Stéphanie
5 juin 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Stéphanie
Séjour de 4 nuits en mai 2018
10/10 Excellent
Luc
3 juin 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Luc
Séjour de 3 nuits en mai 2018
10/10 Excellent
Stéphanie
1 juin 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Stéphanie
Séjour de 1 nuit en mai 2018
10/10 Excellent
michel, Buc
17 avr. 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
le nec plus ultra à Hong Kong
michel
Séjour de 6 nuits en avril 2018
10/10 Excellent
sabine
7 nov. 2017
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Best business hotel
sabine
Séjour de 1 nuit en novembre 2017
10/10 Excellent
NGUYEN, BELGIQUE
18 oct. 2017
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très bon séjour.
NGUYEN
Séjour de 5 nuits en octobre 2017
10/10 Excellent
Frederic
12 août 2017
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hong-Kong
Frederic
Séjour de 5 nuits en juillet 2017
10/10 Excellent
Christophe
11 août 2017
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Christophe
Séjour de 3 nuits en août 2017
8/10 Bien
Voyageur vérifié
27 juin 2017
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Accueillant, très beau
Voyageur vérifié
Séjour de 4 nuits en juin 2017
10/10 Excellent
Dominic
Voyage en famille
27 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Dominic
Séjour de 8 nuits en mai 2024
10/10 Excellent
yasuhiro
25 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
yasuhiro
Séjour de 2 nuits en mai 2024
Réponse de Grand Hyatt Hong Kong le 25 mai 2024
Dear yasuhiro, Thank you very much for giving a perfect rating following your recent stay at Grand Hyatt Hong Kong. However, we are concerned to hear from you regarding mosquito. Guest comfort and hotel hygiene are one of our main priorities and hotel does conduct regular pest control on a regular basis. Please be assured that we remain committed to showing care for the wellbeing of our guests and will continue to take precautionary measures in an effort to maintain our hotel as the most enjoyable and comfortable environment for our guests. We are very grateful for the time you took to share your experience and excellent rating, and we look forward to welcoming you back in the near future. Best regards, Richard Greaves General Manager / Area Vice President, Grand Hyatt Hong Kong
8/10 Bien
Kim Liew
Voyage d’affaires
24 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Kim Liew
Séjour de 4 nuits en mai 2024
Réponse de Grand Hyatt Hong Kong le 25 mai 2024
Dear Kim Liew, Thank you for choosing to stay at Grand Hyatt Hong Kong and we are most delighted to know that you had a wonderful stay with us. Your support means a lot to us, and we look forward to making your next stay an even more enjoyable one. Best regards, Richard Greaves General Manager / Area Vice President, Grand Hyatt Hong Kong
10/10 Excellent
Keiko
Voyage en famille
20 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Keiko
Séjour de 1 nuit en mai 2024
Réponse de Grand Hyatt Hong Kong le 20 mai 2024
Dear Keiko, Thank you very much for choosing to stay at Grand Hyatt Hong Kong and it warms our hearts to know that we have delivered you an experience worthy of your perfect 5-star rating. We are very grateful for your incredible endorsement and look forward to many more opportunities to welcome your return. Best regards, Richard Greaves General Manager / Area Vice President, Grand Hyatt Hong Kong
10/10 Excellent
FERDI
Voyage d’affaires
19 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
FERDI
Séjour de 1 nuit en mai 2024
Réponse de Grand Hyatt Hong Kong le 20 mai 2024
Dear FERDI, Our heartiest gratitude for endorsing Grand Hyatt Hong Kong with a perfect 5-star rating. We are thrilled to know that you enjoyed a pleasant stay, and the service provided by the entire team was impeccable. Our team always strive to deliver exceptional experience to all our guests and we are elated to be recognized for our efforts. We look forward to welcoming you back in the near future. Best regards, Richard Greaves General Manager / Area Vice President, Grand Hyatt Hong Kong
10/10 Excellent
YUTO
4 mai 2024
YUTO
Séjour de 3 nuits en mai 2024
Réponse de Grand Hyatt Hong Kong le 24 mai 2024
Dear YUTO, Thank you very much for choosing to stay at Grand Hyatt Hong Kong and we are elated to know that all our services and facilities deserved your perfect 5-star rating. Your satisfaction means a lot to us, and we can’t wait to welcome you back for another memorable experience.
10/10 Excellent
Seoung Sun, Hackensack
3 mai 2024
Les points forts : Infrastructures et conditions de l’hébergement
Seoung Sun
Séjour de 3 nuits en avril 2024
Réponse de Grand Hyatt Hong Kong le 3 mai 2024
Dear Seoung Sun, Thank you very much for taking your precious time to endorse Grand Hyatt Hong Kong with a perfect rating. We are very happy to learn that all our services and facilities have met your expectations, and your affirmation of our efforts in maintaining a clean and hygienic environment is very uplifting. It was a pleasure having you as our guest and we look forward to providing you with another wonderful stay in the very near future. Best regards, Richard Greaves General Manager / Area Vice President, Grand Hyatt Hong Kong
10/10 Excellent
Jakelin
1 mai 2024
Jakelin
Séjour de 4 nuits en avril 2024
Réponse de Grand Hyatt Hong Kong le 22 mai 2024
Dear Jakelin, It gives us great joy to know that you had a fantastic stay at Grand Hyatt Hong Kong and we would like to extend our heartfelt appreciation for giving us a perfect 5-star rating. We truly hope you will be back soon to enjoy another pleasant stay. Best regards, Richard Greaves General Manager / Area Vice President, Grand Hyatt Hong Kong
6/10 Satisfaisant
David
30 avr. 2024
David
Séjour de 1 nuit en février 2024
Réponse de Grand Hyatt Hong Kong le 1 mai 2024
Dear David, Thank you for choosing to stay at Grand Hyatt Hong Kong and for sparing your precious time to rate your experience. We are glad to know that you enjoyed your stay with us and also noted that we have not met your expectations of a perfect rating. We appreciate your encouragement and look forward to providing you an elevated experience worthy of your 5-star rating in the future. Best regards, Richard Greaves General Manager / Area Vice President, Grand Hyatt Hong Kong
10/10 Excellent
HITOSHI
25 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
HITOSHI
Séjour de 4 nuits en avril 2024
Réponse de Grand Hyatt Hong Kong le 26 avr. 2024
Dear HITOSHI, Thank you very much for recognising Grand Hyatt Hong Kong with a perfect rating following your recent stay. It is a real delight to know that you enjoyed your stay with us, and everything met your expectations. We look forward to many more opportunities to welcome your return. Best regards, Richard Greaves General Manager / Area Vice President, Grand Hyatt Hong Kong
10/10 Excellent
Julius Karol
Voyage en groupe, Voyage d’affaires
24 avr. 2024
Les points forts : Propreté, personnel et service, équipements
Julius Karol
Séjour de 3 nuits en avril 2024
Réponse de Grand Hyatt Hong Kong le 25 avr. 2024
Dear Julius Karol, Thank you so much for choosing to stay at Grand Hyatt Hong Kong. We are thrilled to know that you had a great stay and would like to extend our most sincere gratitude for recognising our efforts with a perfect rating and kind words of endorsement. Your vote of confidence is highly appreciated by all, and we look forward to welcoming you back again soon. Best regards, Richard Greaves General Manager / Area Vice President, Grand Hyatt Hong Kong
8/10 Bien
Petr
22 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Petr
Séjour de 4 nuits en avril 2024
Réponse de Grand Hyatt Hong Kong le 24 avr. 2024
Dear Petr, Thank you for choosing to stay at Grand Hyat Hong Kong and for the time taken to give us a very encouraging rating. We are glad to know that you enjoyed your stay with us and cherish the opportunity to deliver you a stay deserving of your perfect 5-star rating. Best regards, Richard Greaves General Manager / Area Vice President, Grand Hyatt Hong Kong
10/10 Excellent
Yang
20 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Yang
Séjour de 5 nuits en avril 2024
Réponse de Grand Hyatt Hong Kong le 21 avr. 2024
Dear Yang, We would like to extend our most sincere gratitude to you for giving a perfect rating following your recent stay at Grand Hyatt Hong Kong. Your incredible endorsement is of immense importance to us and we look forward to many more opportunities to welcome your return. Best regards, Richard Greaves General Manager / Area Vice President, Grand Hyatt Hong Kong
10/10 Excellent
Stefan, Kempten
Voyage en famille
11 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Stefan
Séjour de 6 nuits en mars 2024
Réponse de Grand Hyatt Hong Kong le 12 avr. 2024
Dear Stefan, Thank you for choosing to stay at Grand Hyatt Hong Kong and it is a real delight to hear that you had a wonderful stay with us. Your 5-star perfect endorsements is of great importance to us and is a great source of inspiration for us all. It was our pleasure having you as our guest and we look forward to seeing you again soon. Best regards, Richard Greaves General Manager / Area Vice President, Grand Hyatt Hong Kong
10/10 Excellent
Denny
Voyage en famille
11 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Denny
Séjour de 12 nuits en mars 2024
Réponse de Grand Hyatt Hong Kong le 11 avr. 2024
Dear Denny, Thank you very much for taking your precious time to share your experience at Grand Hyatt Hong Kong. We are most delighted to know that you had a pleasant stay with us, and your kind compliments on our recreational facilities including our outdoor heated pool, 24-hours Fitness Centre, well-appointed room with its great shower facilities and hotel’s close proximity within walking distance to the nearest 2 MTR stations are much appreciated. On the other hand, we have also noted your preference for housekeeping service and have updated your profile accordingly. Should there be a change on this, we would greatly appreciate if you turn on the service button in the room or alternatively, call the Guest Services whenever your room is ready for cleaning. Our housekeeping team will attend to it promptly upon request. Once again, thank you for your 5-star rating and we hope to hear from you soon of your next visit. Best regards, Richard Greaves General Manager / Area Vice President, Grand Hyatt Hong Kong
10/10 Excellent
Adam, Manhattan
10 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Adam
Séjour de 8 nuits en avril 2024
Réponse de Grand Hyatt Hong Kong le 11 avr. 2024
Dear Adam, Our heartiest gratitude for your 5-star endorsements of Grand Hyatt Hong Kong. We are overjoyed to know that we have delivered you an experience deserving of your perfect rating, and are truly humbled by your incredible recognition for offering the Best Breakfast buffet. Thank you for taking the time to share your testaments on Expedia and we look forward to providing you with several more memorable experiences. Best regards, Richard Greaves General Manager / Area Vice President, Grand Hyatt Hong Kong
10/10 Excellent
Karl-Heinz
Voyage en couple
10 avr. 2024
Les points forts : Équipements
Karl-Heinz
Séjour de 3 nuits en avril 2024
Réponse de Grand Hyatt Hong Kong le 11 avr. 2024
Dear Karl-Heinz, Thank you from the very bottom of our hearts for giving Grand Hyatt Hong Kong a perfect rating. It is very uplifting to know that you enjoyed a seamless experience and we are very happy to be recognized for excellent customer services the entire stay beginning with our professional limousine pick-up service from the airport followed by a warm arrival experience. In addition, we are very grateful to you for highlighting Grand Club team for their warm hospitality and heartfelt service. Your recognition of our efforts means a lot to us and we would love the pleasure of having you as our guest in the near future. Best regards, Richard Greaves General Manager / Area Vice President, Grand Hyatt Hong Kong
10/10 Excellent
William
3 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
William
Séjour de 3 nuits en mars 2024
Réponse de Grand Hyatt Hong Kong le 3 avr. 2024
Dear William, Thank you very much for giving Grand Hyatt Hong Kong an excellent rating. We are thrilled to read your lovely review sharing highlights on the warm hospitality extended by our service-centric team and also the scrumptious food served in our various dining facilities. Your glowing testimonials of our team’s efforts in providing you a seamless experience has truly made our day. Please be assured that we have also taken on board your comment regarding restaurant pricings as we are committed to making continuous improvements with such constructive feedback. Thanks again for your support of the hotel and we look forward to another chance of serving you again in near future. Best regards, Richard Greaves General Manager / Area Vice President, Grand Hyatt Hong Kong
10/10 Excellent
CHANGQING, Hangzhou
3 avr. 2024
CHANGQING
Séjour de 2 nuits en mars 2024
Réponse de Grand Hyatt Hong Kong le 23 avr. 2024
Dear CHANGQING, Thank you for choosing to stay at Grand Hyatt Hong Kong and it gives us great joy to know that you have enjoyed an experience deserving of your perfect rating. Your support and recognition mean a lot to us and is much appreciated. We look forward to many more opportunities to welcome your return. Best regards, Richard Greaves General Manager / Area Vice President, Grand Hyatt Hong Kong
6/10 Satisfaisant
Muhammet, Minneapolis
Voyage d’affaires
29 mars 2024
Les points forts : Propreté
Muhammet
Séjour de 5 nuits en mars 2024
Réponse de Grand Hyatt Hong Kong le 12 avr. 2024
Dear Muhammet, Thank you for taking your precious time to share your feedback on Expedia. We are very sorry to hear that the menu, pricing and quality of food from our Room Service did not meet your expectations. Please accept our most sincere apologies for the disappointments. We have urged the concerned departments to take this matter seriously and to review your experience. Your feedback is essential to us as we continually strive to deliver an authentic Hyatt experience to all our esteemed guests. Your input guides us in our ongoing efforts to refine and elevate our offers. We regret for failing to provide you with a favourable experience on this occasion and sincerely hope you will continue to give us your support to work towards meeting your expectations. Best regards, Richard Greaves General Manager / Area Vice President, Grand Hyatt Hong Ko
10/10 Excellent
Takeshi
29 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Takeshi
Séjour de 2 nuits en mars 2024
Réponse de Grand Hyatt Hong Kong le 31 mars 2024
Dear Takeshi, We would like to extend a huge thank you for endorsing Grand Hyatt Hong Kong with a perfect rating following your recent stay. It is a real delight to know that you had an overall enjoyable stay and look forward to many more opportunities to create memorable experiences for you. Best regards, Richard Greaves General Manager / Area Vice President, Grand Hyatt Hong Kong
10/10 Excellent
Robert
Voyage d’affaires, Voyage en couple
29 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Robert
Séjour de 2 nuits en mars 2024
Réponse de Grand Hyatt Hong Kong le 29 mars 2024
Dear Robert, Thank you so much for your great support of Grand Hyatt Hong Kong and we are elated to be recognised for our unwavering dedication and efforts with such an incredible review and perfect rating. Your affirmation means the world to us and we would love to hear from you soon of your next visit. Best regards, Richard Greaves General Manager / Area Vice President, Grand Hyatt Hong Kong
10/10 Excellent
Daniele
26 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Daniele
Séjour de 3 nuits en mars 2024
Réponse de Grand Hyatt Hong Kong le 28 mars 2024
Dear Daniele, Thank you very much for endorsing Grand Hyatt Hong Kong with a 5-bubbles rating. We are thrilled to hear that you had an overall enjoyable stay and it is also very inspiring to be given such excellent ratings on all our services and facilities. Your vote of confidence means a lot to us and we look forward to welcoming you back again soon. Best regards, Richard Greaves General Manager / Area Vice President, Grand Hyatt Hong Kong
10/10 Excellent
Bonita
Voyage en couple
21 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Bonita
Séjour de 1 nuit en janvier 2024
Réponse de Grand Hyatt Hong Kong le 21 mars 2024
Dear Bonita, Thank you for choosing to stay at Grand Hyatt Hong Kong and we would like to extend our heartiest appreciation for your 5-star perfect rating on the hotel's decor, excellent customer service, high standard of cleanliness, and our efforts to maintain the hotel to have a safe and comfortable environment. We are very happy that you had the most enjoyable stay with us and look forward to providing you with several more memorable experiences. Best regards, Richard Greaves General Manager / Area Vice President, Grand Hyatt Hong Kong
10/10 Excellent
Sissy
18 mars 2024
Les points forts : Propreté
Sissy
Séjour de 2 nuits en mars 2024
Réponse de Grand Hyatt Hong Kong le 19 mars 2024
Dear Sissy, Thank you very much for your recent stay and we are thrilled to know that we have delivered you a seamless experience. Your 5-star perfect rating in recognition of our efforts has filled us with joy and we look forward to many more opportunities to welcome your return. Best regards, Richard Greaves General Manager / Area Vice President, Grand Hyatt Hong Kong
10/10 Excellent
Cedric
Voyage en couple
13 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Cedric
Séjour de 6 nuits en janvier 2024
Réponse de Grand Hyatt Hong Kong le 14 mars 2024
Dear Cedric, Thank you from the very bottom of our hearts for taking the time to endorse Grand Hyatt Hong Kong for delivering you a perfect experience. We are very happy to know that you had a pleasant stay in a spacious and comfortable room and you also had a relaxing time enjoying the scrumptious and varied food and beverage offerings amidst the scenic back-drop of the Victoria Harbour at Grand Club Lounge. It is very heartening to hear that Scott's caring and personable service has rendered your experience an amazing one. His tireless efforts make us incredibly proud. We feel honored to have won your trust and we look forward to welcoming you back to Grand Hyatt Hong Kong in the near future. Best regards, Richard Greaves General Manager / Area Vice President, Grand Hyatt Hong Kong
8/10 Bien
Ian
6 mars 2024
Ian
Séjour de 3 nuits en mars 2024
Réponse de Grand Hyatt Hong Kong le 26 mars 2024
Dear Ian, Thank you for taking your precious time to rate your experience at Grand Hyatt Hong Kong. We are most delighted to learn that you were happy with your stay, and your favourable rating are very encouraging. It was our pleasure having you as our guest and we are eagerly looking forward to your next visit. Best regards, Richard Greaves General Manager / Area Vice President, Grand Hyatt Hong Kong
10/10 Excellent
David
Voyage en famille
5 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
David
Séjour de 6 nuits en février 2024
Réponse de Grand Hyatt Hong Kong le 6 mars 2024
Dear David, Thank you wholeheartedly for choosing Grand Hyatt Hong Kong for your recent stay and for sharing your positive feedback with a 5-star rating. We are delighted that you chose to celebrate your 25th wedding anniversary with us and that the bottle of wine and small cake were well-received. Your kind words regarding our team's attentive and personalized service bring us great joy as we pride ourselves on providing exceptional hospitality. The dedication of our team in ensuring a memorable stay for you is truly commendable, and we appreciate your recognition of their efforts. It is also a real delight to hear that our great dining options and hotel's central location with easy access to various transportation networks and close proximity to local sightseeing, sounds, and tastes has highlighted our hotel to be an ideal choice. Thank you for your accolades which means alot to us and we look forward to many more opportunities to welcome your return. Best regards, Richard Greaves General Manager / Area Vice President, Grand Hyatt Hong Kong
10/10 Excellent
HYUNJIN
25 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
HYUNJIN
Séjour de 2 nuits en février 2024
Réponse de Grand Hyatt Hong Kong le 26 févr. 2024
Dear HYUNJIN, Thank you very much for rating your experience at Grand Hyatt Hong Kong. It is very uplifting to be recognized for our efforts with this awesome endorsement. It was our pleasure having you as our guest and we look forward to many more opportunities to welcome your return. Best regards, Richard Greaves General Manager / Area Vice President, Grand Hyatt Hong Kong