Avis sur Dorsett Wanchai Hong Kong
Dorsett Wanchai Hong Kong
387-397, Queen's Road East, Wan Chai, Hong Kong
Avis
8,2
Très bien
8,4/10
Propreté
8,6/10
Personnel et service
8,0/10
Équipements
8,0/10
Infrastructures et conditions de l’hébergement
8,4/10
Écoresponsabilité
Avis
26 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 4 nuits en mars 2024
Réponse de Dorsett Wanchai le 28 mars 2024
Dear Olivier, Thank you for your comments. We are glad to know that you enjoyed your recent stay with us. We will keep up the good services and endeavor to deliver all our guests a wonderful stay experience. Once again, thank you for staying at Dorsett Wanchai, Hong Kong. We look forward to welcome you back to our hotel in the near future.
8/10 Bien
Danielle
Voyage en couple
17 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Danielle
Séjour de 2 nuits en mars 2024
Réponse de Dorsett Wanchai le 19 mars 2024
Dear Danielle, Thank you for taking the time to review your recent stay with us. We appreciate your feedback on our hotel facilities, and we have already shared your comments with our maintenance team for continuous improvement. We are committed to providing our guests with the best possible experience, and your feedback will help us to achieve this goal. In the future we will definitely seek for continuous improvement to ensure everyone a great staying experience with us. Thank you for visiting Dorsett Wanchai, Hong Kong.
8/10 Bien
Shirley
Voyage en famille
17 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Shirley
Séjour de 2 nuits en mars 2024
Réponse de Dorsett Wanchai le 19 mars 2024
Dear Shirley, Thank you for taking the time to review your recent stay with us. We appreciate your feedback on our hotel facilities, and we have already shared your comments with our maintenance team for continuous improvement. We are committed to providing our guests with the best possible experience, and your feedback will help us to achieve this goal. In the future we will definitely seek for continuous improvement to ensure everyone a great staying experience with us. Thank you for visiting Dorsett Wanchai, Hong Kong.
10/10 Excellent
Hoang Bao
15 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Hoang Bao
Séjour de 6 nuits en octobre 2023
Réponse de Dorsett Wanchai le 17 oct. 2023
Dear Hoang Bao, Thank you for your rating. We are delighted to know that you enjoyed your stay with us. We look forward to welcome you back to Dorsett Wanchai, Hong Kong in the near future.
2/10 Horrible
Johann
Voyage d’affaires
14 mai 2023
Les points faibles : Personnel et service et confort de la chambre
Johann
Séjour de 3 nuits en mai 2023
Réponse de Dorsett Wanchai le 16 mai 2023
Dear Johann, Thank you for your comments. We regret to hear that your stay did not meet your expectation this time. You are welcome to share more of your opinion with us regarding your stay this time for our continuous improvement. Thank you again for staying at Dorsett Wanchai, Hong Kong. We will definitely continue to improve and strive our best to deliver our guests a more delightful stay in the future.
8/10 Bien
MIREILLE
15 mars 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
MIREILLE
Séjour de 21 nuits en février 2021
8/10 Bien
DAVID
Voyage d’affaires
4 déc. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
DAVID
Séjour de 1 nuit en novembre 2019
Réponse de Dorsett Wanchai, Hong Kong le 6 déc. 2019
Dear David,
Thank you for your comments. We are delighted to hear that you enjoyed your stay with us. In the future we will continue providing the best stay experience to all guests in Dorsett Wanchai, Hong Kong. We look forward to welcoming you back to our hotel soon.
8/10 Bien
Voyageur vérifié
13 nov. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 1 nuit en novembre 2019
Réponse de Dorsett Wanchai, Hong Kong le 18 nov. 2019
Dear Guest,
We regret to hear that your stay did not meet your expectation this time. On your next visit, you may try out our other room types that measure up to 48 sq. m with amazing racecourse or Causeway Bay city view for more spacious and comfortable stay. In the future we will continue providing the best stay experience to all guests in Dorsett Wanchai, Hong Kong. We look forward to welcoming you back to our hotel soon.
8/10 Bien
Voyageur vérifié
3 nov. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 2 nuits en octobre 2019
Réponse de Dorsett Wanchai, Hong Kong le 12 nov. 2019
Dear Guest,
Thank you for your comments. We are glad to hear that you enjoyed your stay with us. In the future we will continue providing the best stay experience to all guests in Dorsett Wanchai, Hong Kong. We look forward to welcoming you back to our hotel soon.
8/10 Bien
hubert
17 sept. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
A recommander
hubert
Séjour de 5 nuits en septembre 2019
Réponse de Dorsett Wanchai, Hong Kong le 19 sept. 2019
Dear Guest,
Thank you for your comments. We are glad to hear that you had a great stay with us. Your comments on the restaurant are well taken and reflected to the restaurant manager for our continuous improvement. In the future we will continue providing the best stay experience to all guests in Dorsett Wanchai, Hong Kong. We look forward to welcoming you back to our hotel soon.
10/10 Excellent
Patrick
29 juil. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bel hôtel confort
Patrick
Séjour de 3 nuits en juillet 2019
Réponse de Dorsett Wanchai, Hong Kong le 29 juil. 2019
Dear Patrick,
Thank you for your comments. We are glad to hear that you enjoyed your stay with us. Your comments on the air-conditioning system are well taken for our continuous improvement. In the future we will continue providing the best stay experience to all guests in Dorsett Wanchai, Hong Kong. We look forward to welcoming you back to our hotel soon.
10/10 Excellent
Voyageur vérifié
8 juin 2019
Voyageur vérifié
Séjour de 6 nuits en mai 2019
Réponse de Dorsett Wanchai, Hong Kong le 10 juin 2019
Dear Guest,
Thank you for your comments. We are glad to hear that you enjoyed your stay with us. On your next visit, you may try out our other room types that measure up to 48 sq. m with amazing racecourse or Causeway Bay city view for more spacious and comfortable stay. In the future we will continue providing the best stay experience to all guests in Dorsett Wanchai, Hong Kong. We look forward to welcoming you back to our hotel soon.
8/10 Bien
MING-YU, NAKHONPATHOM
Voyage d’affaires
25 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
MING-YU
10/10 Excellent
Yan Wing Timothy
Voyage en couple
22 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Yan Wing Timothy
Séjour de 6 nuits en mai 2024
Réponse de Dorsett Wanchai le 23 mai 2024
Dear Timothy, Thank you for your comments. We are glad to know that you enjoyed your recent stay with us. Your compliments is definitely a great motivation for all of us, and your kind words will be passed onto the teams to keep them motivated. We will keep up the good services and endeavor to deliver all our guests a wonderful stay experience. Once again, thank you for staying at Dorsett Wanchai, Hong Kong. We look forward to welcome you back to our guests a comfortable and hassle-free stay experience in the future. Thank you.
10/10 Excellent
Luis
Voyage en famille
21 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Luis
Séjour de 2 nuits en mai 2024
Réponse de Dorsett Wanchai le 24 mai 2024
Dear Luis, Thank you for your comments. We are glad to know that you enjoyed your recent stay with us. We will keep up the good services and endeavor to deliver all our guests a wonderful stay experience. Once again, thank you for staying at Dorsett Wanchai, Hong Kong. We look forward to welcome you back to our guests a comfortable and hassle-free stay experience in the future. Thank you.
10/10 Excellent
kyusik
19 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
kyusik
Séjour de 3 nuits en mai 2024
Réponse de Dorsett Wanchai le 21 mai 2024
Dear Kyusik, Thank you for your rating. We are delighted to know that you enjoyed your stay with us. We look forward to welcome you back to Dorsett Wanchai, Hong Kong in the near future.
10/10 Excellent
Fred
Voyage en famille
16 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Fred
Séjour de 1 nuit en mars 2024
Réponse de Dorsett Wanchai le 20 mai 2024
Dear Fred, Thank you for your comments. We are glad to know that you enjoyed your recent stay with us. Your compliments is definitely a great motivation for all of us, and your kind words will be passed onto the teams to keep them motivated. We will keep up the good services and endeavor to deliver all our guests a wonderful stay experience. Once again, thank you for staying at Dorsett Wanchai, Hong Kong. We look forward to welcome you back to our guests a comfortable and hassle-free stay experience in the future. Thank you.
10/10 Excellent
Cindy
Voyage en famille, Voyage en groupe
15 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Cindy
Séjour de 5 nuits en avril 2024
Réponse de Dorsett Wanchai le 16 mai 2024
Dear Cindy, Thank you for your comments. We are glad to know that you enjoyed your recent stay with us. We will keep up the good services and endeavor to deliver all our guests a wonderful stay experience. Once again, thank you for staying at Dorsett Wanchai, Hong Kong. We look forward to welcome you back to our hotel in the near future.
8/10 Bien
MANABU
5 mai 2024
Les points forts : Infrastructures et conditions de l’hébergement
MANABU
Séjour de 2 nuits en mai 2024
Réponse de Dorsett Wanchai le 7 mai 2024
Dear Manabu, Thank you for your rating. We are glad to know that you enjoyed your recent stay with us. We look forward to welcome you back to our guests a comfortable and hassle-free stay experience in the future. Thank you.
6/10 Satisfaisant
Vivian
3 mai 2024
Les points forts : Personnel et service
Vivian
Séjour de 14 nuits en avril 2024
Réponse de Dorsett Wanchai le 6 mai 2024
Dear Vivian, Thank you for your rating. We are glad to know that you enjoyed your recent stay with us. We will keep up the good services and endeavor to deliver all our guests a wonderful stay experience. Once again, thank you for staying at Dorsett Wanchai, Hong Kong. We look forward to welcome you back to our guests a comfortable and hassle-free stay experience in the future. Thank you.
6/10 Satisfaisant
Jamal
2 mai 2024
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Jamal
Séjour de 1 nuit en avril 2024
Réponse de Dorsett Wanchai le 6 mai 2024
Dear Jamal, We regret to hear that your stay did not meet your expectation this time. We appreciate your feedback on our hotel facilities, and we have already shared your comments with our maintenance team for continuous improvement. We are committed to providing our guests with the best possible experience, and your feedback will help us to achieve this goal. When you stay with us next time, we hope you will try out our different room types with most of them overlooking the charming Causeway Bay city view for a more pleasant and promising stay. In the future we will definitely seek for continuous improvement to ensure everyone a great staying experience with us. Thank you for visiting Dorsett Wanchai, Hong Kong.
8/10 Bien
Abby
Voyage d’affaires
30 avr. 2024
Abby
Séjour de 1 nuit en mars 2024
Réponse de Dorsett Wanchai le 2 mai 2024
Dear Abby, We regret to hear that your stay did not meet your expectation this time. We appreciate your feedback on our hotel facilities, and we have already shared your comments with our maintenance team for continuous improvement. We are committed to providing our guests with the best possible experience, and your feedback will help us to achieve this goal. In the future we will definitely seek for continuous improvement to ensure everyone a great staying experience with us. Thank you for visiting Dorsett Wanchai, Hong Kong.
6/10 Satisfaisant
Sharron
Voyage en famille, Voyage en groupe
29 avr. 2024
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Sharron
Séjour de 8 nuits en avril 2024
Réponse de Dorsett Wanchai le 2 mai 2024
Dear Sharron, We regret to hear that your stay did not meet your expectation this time. Please be assured that the service you encountered was definitely not reflecting the standard of services we always strive to offer. We will reinforce our staff training to ensure courteous and friendly service is extended to our guests at all times. Our hotel is located amid Wanchai and Causeway Bay where the closest MTR station as well as numerous shopping and dining options are just in minutes of walk. Free shuttle bus service with stops at Wanchai, Causeway Bay and Central is also available daily to ensure a hassle-free stay for everyone. In the future we will definitely seek for continuous improvement to ensure everyone a great staying experience with us. Thank you for visiting Dorsett Wanchai, Hong Kong.
10/10 Excellent
Catherine, Bryn Mawr
Voyage en famille
28 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Catherine
Séjour de 8 nuits en avril 2024
Réponse de Dorsett Wanchai le 2 mai 2024
Dear Catherine, Thank you for your comments. We are glad that you had a comfortable staying experience with us. We will seek continuous improvement and deliver to all our guests a comfortable and hassle-free stay experience in the future. Thank you.
6/10 Satisfaisant
Sharron
28 avr. 2024
Les points faibles : Propreté
Sharron
Séjour de 7 nuits en avril 2024
Réponse de Dorsett Wanchai le 13 mai 2024
Dear Sharron, We regret to hear that your stay did not meet your expectation this time. Your comments have been well noted and reflected to the concerned department for continuous improvement. Please be assured that the service you encountered was definitely not reflecting the standard of services we always strive to offer. We will reinforce our staff training to ensure courteous and friendly service is extended to our guests at all times. In the future we will definitely seek for continuous improvement to ensure everyone a great staying experience with us. Thank you for visiting Dorsett Wanchai, Hong Kong.
4/10 Médiocre
Guillermo
Voyage en couple
28 avr. 2024
Les points faibles : Propreté et équipements
Guillermo
Séjour de 5 nuits en avril 2024
Réponse de Dorsett Wanchai le 2 mai 2024
Dear Guillermo, Thank you for your comments. We regret to hear that your stay did not meet your expectation this time. Our hotel provides various room categories to cater to different guests’ needs, with the room features clearly stated on the booking platform. That said, we will also review the booking platforms from time to time to ensure all the information stated is accurate and up-to-date. We would like to assure you that the condition you mentioned is definitely not the kind of experience we always strive to deliver to our guests. Rest assured that it was an occasional case and we will look into it seriously to prevent the same from happening again in the future. Should you have any other inquiries during your stay, please do not hesitate to reach our Guest Services Manager for assistance. We will seek continuous improvement and deliver to all our guests a comfortable and hassle-free stay experience in the future. Thank you.
10/10 Excellent
Herman
Voyage en famille avec de jeunes enfants, Voyage d’affaires
27 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Herman
Séjour de 1 nuit en avril 2024
Réponse de Dorsett Wanchai le 2 mai 2024
Dear Herman, Thank you for your comments. We are glad that you had a comfortable staying experience with us. We will seek continuous improvement and deliver to all our guests a comfortable and hassle-free stay experience in the future. Thank you.
10/10 Excellent
Jillian
25 avr. 2024
Jillian
Séjour de 2 nuits en avril 2024
Réponse de Dorsett Wanchai le 20 mai 2024
Dear Jillian, Thank you for your rating. We are delighted to know that you enjoyed your stay with us. We look forward to welcome you back to Dorsett Wanchai, Hong Kong in the near future.
10/10 Excellent
Natalie
Voyage en famille
25 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Natalie
Séjour de 3 nuits en avril 2024
Réponse de Dorsett Wanchai le 2 mai 2024
Dear Natalie, Thank you for your comments. We are glad that you had a comfortable staying experience with us. We will seek continuous improvement and deliver to all our guests a comfortable and hassle-free stay experience in the future. Thank you.
8/10 Bien
Riccardo
Voyage d’affaires
24 avr. 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Équipements
Riccardo
Séjour de 2 nuits en avril 2024
Réponse de Dorsett Wanchai le 2 mai 2024
Dear Riccardo, Thank you for your comments. We are glad that you had a comfortable staying experience with us. We will seek continuous improvement and deliver to all our guests a comfortable and hassle-free stay experience in the future. Thank you.
10/10 Excellent
George
Voyage en famille
23 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
George
Séjour de 1 nuit en avril 2024
Réponse de Dorsett Wanchai le 25 avr. 2024
Dear George, We are glad that you had a comfortable staying experience with us. Your compliment is definitely a great motivation for all of us to strive for even better services in the future. We will seek continuous improvement and deliver to all our guests a comfortable stay.
8/10 Bien
Shun
22 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Shun
Séjour de 2 nuits en avril 2024
Réponse de Dorsett Wanchai le 25 avr. 2024
Dear Shun, Thank you for your rating. We are delighted to know that you enjoyed your stay with us. We look forward to welcome you back to Dorsett Wanchai, Hong Kong in the near future.
6/10 Satisfaisant
May Lin
20 avr. 2024
Les points forts : Personnel et service
May Lin
Séjour de 1 nuit en avril 2024
Réponse de Dorsett Wanchai le 22 avr. 2024
Dear May, We are glad that you had a comfortable staying experience with us. We will seek continuous improvement and deliver to all our guests a comfortable stay.
10/10 Excellent
George
Voyage en famille
20 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
George
Séjour de 2 nuits en avril 2024
Réponse de Dorsett Wanchai le 22 avr. 2024
Dear George, We are glad that you had a comfortable staying experience with us. Your compliment is definitely a great motivation for all of us to strive for even better services in the future. We will seek continuous improvement and deliver to all our guests a comfortable stay.
6/10 Satisfaisant
Kin Wa
17 avr. 2024
Les points forts : Propreté et équipements
Kin Wa
Séjour de 7 nuits en avril 2024
Réponse de Dorsett Wanchai le 13 mai 2024
Dear Kin Wa, Thank you for your rating. We are delighted to know that you enjoyed your stay with us. We look forward to welcome you back to Dorsett Wanchai, Hong Kong in the near future.
8/10 Bien
Serena
Voyage en famille
17 avr. 2024
Les points forts : Personnel et service
Les points faibles : Équipements
Serena
Séjour de 8 nuits en avril 2024
Réponse de Dorsett Wanchai le 18 avr. 2024
Dear Serena, Thank you for your comments. We regret to hear that your stay did not meet your expectations this time. We appreciate your feedback on our hotel facilities, and we have already shared your comments with our maintenance team for continuous improvement. Should you have any other inquiries during your stay, please do not hesitate to reach our Guest Services Manager for assistance. Thank you once again for your feedback, and we hope to have the opportunity to welcome you back to Dorsett Wanchai in the near future, providing you with a more enjoyable and satisfactory stay.
10/10 Excellent
Midori
16 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Midori
Séjour de 2 nuits en avril 2024
Réponse de Dorsett Wanchai le 18 avr. 2024
Dear Midori, Thank you for your rating. We are delighted to know that you enjoyed your stay with us. We look forward to welcome you back to Dorsett Wanchai, Hong Kong in the near future.
8/10 Bien
Xiaolin
15 avr. 2024
Xiaolin
Séjour de 1 nuit en avril 2024
Réponse de Dorsett Wanchai le 13 mai 2024
Dear Xiaolin, Thank you for your rating. We are delighted to know that you enjoyed your stay with us. We look forward to welcome you back to Dorsett Wanchai, Hong Kong in the near future.
8/10 Bien
Susana, Wantage
14 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Susana
Séjour de 6 nuits en avril 2024
Réponse de Dorsett Wanchai le 15 avr. 2024
Dear Susana, Thank you for your comments. We are glad to know that you enjoyed your recent stay with us. Once again, thank you for staying at Dorsett Wanchai, Hong Kong. We look forward to welcome you back to our hotel in the near future.
10/10 Excellent
James Arthur, West Vancouver
Voyage en famille
14 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
James Arthur
Séjour de 2 nuits en avril 2024
Réponse de Dorsett Wanchai le 15 avr. 2024
Dear James, Thank you for your comments. We are glad to know that you enjoyed your recent stay with us. Once again, thank you for staying at Dorsett Wanchai, Hong Kong. We look forward to welcome you back to our hotel in the near future.
8/10 Bien
Aimee
13 avr. 2024
Aimee
Séjour de 5 nuits en avril 2024
Réponse de Dorsett Wanchai le 13 mai 2024
Dear Aimee, Thank you for your rating. We are delighted to know that you enjoyed your stay with us. We look forward to welcome you back to Dorsett Wanchai, Hong Kong in the near future.
8/10 Bien
Laurence
Voyage en groupe
12 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Laurence
Séjour de 7 nuits en avril 2024
Réponse de Dorsett Wanchai le 15 avr. 2024
Dear Laurence, Thank you for your comments. We are glad to know that you enjoyed your recent stay with us. Once again, thank you for staying at Dorsett Wanchai, Hong Kong. We look forward to welcome you back to our hotel in the near future.
8/10 Bien
Elsa
Voyage en couple
12 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Elsa
Séjour de 7 nuits en avril 2024
Réponse de Dorsett Wanchai le 15 avr. 2024
Dear Elsa, Thank you for your comments. We are glad to know that you enjoyed your recent stay with us. Once again, thank you for staying at Dorsett Wanchai, Hong Kong. We look forward to welcome you back to our hotel in the near future.
10/10 Excellent
Joseph Edward
12 avr. 2024
Joseph Edward
Séjour de 4 nuits en mars 2024
Réponse de Dorsett Wanchai le 6 mai 2024
Dear Joseph, Thank you for your rating. We are delighted to know that you enjoyed your stay with us. We look forward to welcome you back to Dorsett Wanchai, Hong Kong in the near future.
10/10 Excellent
James, West Vancouver
Voyage en famille
12 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
James
Séjour de 1 nuit en avril 2024
Réponse de Dorsett Wanchai le 15 avr. 2024
Dear James, Thank you for your comments. We are glad to know that you enjoyed your recent stay with us. Once again, thank you for staying at Dorsett Wanchai, Hong Kong. We look forward to welcome you back to our hotel in the near future.
6/10 Satisfaisant
Lala
11 avr. 2024
Les points forts : Propreté
Lala
Séjour de 3 nuits en mars 2024
Réponse de Dorsett Wanchai le 15 avr. 2024
Dear Lala, Thank you for taking the time to review your recent stay with us. When you stay with us next time, we hope you will try out our different room types with most of them overlooking the Happy Valley racecourse for a more pleasant and promising stay. In the future we will definitely seek for continuous improvement to ensure everyone a great staying experience with us. Thank you for visiting Dorsett Wanchai, Hong Kong.
10/10 Excellent
David
Voyage en groupe
11 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
David
Séjour de 6 nuits en avril 2024
Réponse de Dorsett Wanchai le 15 avr. 2024
Dear David, Thank you for your comments. We are glad to know that you enjoyed your recent stay with us. Once again, thank you for staying at Dorsett Wanchai, Hong Kong. We look forward to welcome you back to our hotel in the near future.
6/10 Satisfaisant
Cindy
Voyage en famille
11 avr. 2024
Les points forts : Propreté
Les points faibles : Infrastructures et conditions de l’hébergement
Cindy
Séjour de 2 nuits en avril 2024
Réponse de Dorsett Wanchai le 15 avr. 2024
Dear Cindy, Thank you for taking the time to review your recent stay with us. We would like to assure you that the room assignment issue you mentioned is definitely not the kind of experience we always strive to deliver to our guests. Rest assured that it was an occasional case and rest assured that training will be reinforced to all front line staff to prevent any similar incidents from happening again. Again, thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a more satisfactory stay in the future.
8/10 Bien
kazuo
Voyage en famille
10 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
kazuo
Séjour de 3 nuits en avril 2024
Réponse de Dorsett Wanchai le 12 avr. 2024
Dear Kazuo, Thank you for your comments. We are glad to know that you enjoyed your recent stay with us. Once again, thank you for staying at Dorsett Wanchai, Hong Kong. We look forward to welcome you back to our hotel in the near future.
6/10 Satisfaisant
Thomas
Voyage en famille
8 avr. 2024
Les points faibles : Infrastructures et conditions de l’hébergement
Thomas
Séjour de 4 nuits en avril 2024
Réponse de Dorsett Wanchai le 10 avr. 2024
Dear Thomas, Thank you for your comments. We regret to hear that your stay did not meet your expectations this time. Rest assured that the services you encountered were definitely an occasional case which we will promptly look into, we would like to thank you for bringing these matters to our attention. Should you have any other inquiries during your stay, please do not hesitate to reach our Guest Services Manager for assistance. Thank you once again for your feedback, and we hope to have the opportunity to welcome you back to Dorsett Wanchai in the near future, providing you with a more enjoyable and satisfactory stay.