Détail de l’extérieur

Avis sur Dorsett Wanchai Hong Kong

4.5 out of 5
Dorsett Wanchai Hong Kong
387-397, Queen's Road East, Wan Chai, Hong Kong

Avis

8,2

Très bien

Note des voyageurs de 10 (Excellent), d’après 391 avis sur 1005." "
Note des voyageurs de 8 (Bien), d’après 398 avis sur 1005." "
Note des voyageurs de 6 (Satisfaisant), d’après 132 avis sur 1005." "
Note des voyageurs de 4 (Médiocre), d’après 50 avis sur 1005." "
Note des voyageurs de 2 (Horrible), d’après 34 avis sur 1005." "

8,4/10

Propreté

8,6/10

Personnel et service

8,0/10

Équipements

8,0/10

Infrastructures et conditions de l’hébergement

8,4/10

Écoresponsabilité

Avis

10/10 Excellent

Olivier

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I recommend the view on the cemetary, very calm.
Séjour de 4 nuits en mars 2024
Réponse de Dorsett Wanchai le 28 mars 2024
Dear Olivier, Thank you for your comments. We are glad to know that you enjoyed your recent stay with us. We will keep up the good services and endeavor to deliver all our guests a wonderful stay experience. Once again, thank you for staying at Dorsett Wanchai, Hong Kong. We look forward to welcome you back to our hotel in the near future.

8/10 Bien

Danielle

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Chambre mal située derrière les ascenseurs Belle situation géographique
Séjour de 2 nuits en mars 2024
Réponse de Dorsett Wanchai le 19 mars 2024
Dear Danielle, Thank you for taking the time to review your recent stay with us. We appreciate your feedback on our hotel facilities, and we have already shared your comments with our maintenance team for continuous improvement. We are committed to providing our guests with the best possible experience, and your feedback will help us to achieve this goal. In the future we will definitely seek for continuous improvement to ensure everyone a great staying experience with us. Thank you for visiting Dorsett Wanchai, Hong Kong.

8/10 Bien

Shirley

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
L’emplacement de l’hôtel était parfait. Par contre, l’emplacement de notre chambre était terrible. Juste à côté du housekeeping et derrière les ascenseurs. Le bruit nous a empêché de dormir même la nuit. Vraiment dommage car tout était parfait mise à part ce gros inconvénient. Nous avons été dédommagé en ayant un Check out late et un déjeuner gratuit. Merci au guest service pour cette attention
Séjour de 2 nuits en mars 2024
Réponse de Dorsett Wanchai le 19 mars 2024
Dear Shirley, Thank you for taking the time to review your recent stay with us. We appreciate your feedback on our hotel facilities, and we have already shared your comments with our maintenance team for continuous improvement. We are committed to providing our guests with the best possible experience, and your feedback will help us to achieve this goal. In the future we will definitely seek for continuous improvement to ensure everyone a great staying experience with us. Thank you for visiting Dorsett Wanchai, Hong Kong.

10/10 Excellent

Hoang Bao

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 6 nuits en octobre 2023
Réponse de Dorsett Wanchai le 17 oct. 2023
Dear Hoang Bao, Thank you for your rating. We are delighted to know that you enjoyed your stay with us. We look forward to welcome you back to Dorsett Wanchai, Hong Kong in the near future.

2/10 Horrible

Johann

Voyage d’affaires
Les points faibles : Personnel et service et confort de la chambre
Séjour de 3 nuits en mai 2023
Réponse de Dorsett Wanchai le 16 mai 2023
Dear Johann, Thank you for your comments. We regret to hear that your stay did not meet your expectation this time. You are welcome to share more of your opinion with us regarding your stay this time for our continuous improvement. Thank you again for staying at Dorsett Wanchai, Hong Kong. We will definitely continue to improve and strive our best to deliver our guests a more delightful stay in the future.

8/10 Bien

MIREILLE

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Quarantine so hard to say pleasant stay but hotel was very supportive with good service
Séjour de 21 nuits en février 2021

8/10 Bien

DAVID

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2019
Réponse de Dorsett Wanchai, Hong Kong le 6 déc. 2019
Dear David, Thank you for your comments. We are delighted to hear that you enjoyed your stay with us. In the future we will continue providing the best stay experience to all guests in Dorsett Wanchai, Hong Kong. We look forward to welcoming you back to our hotel soon.

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Quand on réserve une chambre standard sur hotel.com on ne sait pas que celle ci n'aura pas de fenêtre !!! En effet pour éviter la vue sur le cimetière de HK, cet hotel préfère occulter la vue sur le cimetière pour garder les clients chinois !!!!
Séjour de 1 nuit en novembre 2019
Réponse de Dorsett Wanchai, Hong Kong le 18 nov. 2019
Dear Guest, We regret to hear that your stay did not meet your expectation this time. On your next visit, you may try out our other room types that measure up to 48 sq. m with amazing racecourse or Causeway Bay city view for more spacious and comfortable stay. In the future we will continue providing the best stay experience to all guests in Dorsett Wanchai, Hong Kong. We look forward to welcoming you back to our hotel soon.

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en octobre 2019
Réponse de Dorsett Wanchai, Hong Kong le 12 nov. 2019
Dear Guest, Thank you for your comments. We are glad to hear that you enjoyed your stay with us. In the future we will continue providing the best stay experience to all guests in Dorsett Wanchai, Hong Kong. We look forward to welcoming you back to our hotel soon.

8/10 Bien

hubert

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
A recommander
Très bien. Compte tenu des événements il y avait peu de monde et le petit déjeuner un peu moins varié que d’ordinaire. Mais globalement toujours bien
Séjour de 5 nuits en septembre 2019
Réponse de Dorsett Wanchai, Hong Kong le 19 sept. 2019
Dear Guest, Thank you for your comments. We are glad to hear that you had a great stay with us. Your comments on the restaurant are well taken and reflected to the restaurant manager for our continuous improvement. In the future we will continue providing the best stay experience to all guests in Dorsett Wanchai, Hong Kong. We look forward to welcoming you back to our hotel soon.

10/10 Excellent

Patrick

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bel hôtel confort
Bien situé entre Wanchai et Causeway Bay, joignables à pied. Chambres petites mais confortables. Clim bruyante.
Séjour de 3 nuits en juillet 2019
Réponse de Dorsett Wanchai, Hong Kong le 29 juil. 2019
Dear Patrick, Thank you for your comments. We are glad to hear that you enjoyed your stay with us. Your comments on the air-conditioning system are well taken for our continuous improvement. In the future we will continue providing the best stay experience to all guests in Dorsett Wanchai, Hong Kong. We look forward to welcoming you back to our hotel soon.

10/10 Excellent

Voyageur vérifié

Tout était très bien, localisation, propreté etc. Une chambre avec fenêtre opaque nous avait été attribuée et nous avons demande à changer. Nous avons été du coup surclassé
Séjour de 6 nuits en mai 2019
Réponse de Dorsett Wanchai, Hong Kong le 10 juin 2019
Dear Guest, Thank you for your comments. We are glad to hear that you enjoyed your stay with us. On your next visit, you may try out our other room types that measure up to 48 sq. m with amazing racecourse or Causeway Bay city view for more spacious and comfortable stay. In the future we will continue providing the best stay experience to all guests in Dorsett Wanchai, Hong Kong. We look forward to welcoming you back to our hotel soon.

8/10 Bien

MING-YU, NAKHONPATHOM

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The only downside is that you have to walk about 5-10 minutes if you want to go get some decent food or shopping

10/10 Excellent

Yan Wing Timothy

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The overall friendliness and efficiency of the staff are impressive.
Séjour de 6 nuits en mai 2024
Réponse de Dorsett Wanchai le 23 mai 2024
Dear Timothy, Thank you for your comments. We are glad to know that you enjoyed your recent stay with us. Your compliments is definitely a great motivation for all of us, and your kind words will be passed onto the teams to keep them motivated. We will keep up the good services and endeavor to deliver all our guests a wonderful stay experience. Once again, thank you for staying at Dorsett Wanchai, Hong Kong. We look forward to welcome you back to our guests a comfortable and hassle-free stay experience in the future. Thank you.

10/10 Excellent

Luis

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff were very attentive and helpful at all times
Séjour de 2 nuits en mai 2024
Réponse de Dorsett Wanchai le 24 mai 2024
Dear Luis, Thank you for your comments. We are glad to know that you enjoyed your recent stay with us. We will keep up the good services and endeavor to deliver all our guests a wonderful stay experience. Once again, thank you for staying at Dorsett Wanchai, Hong Kong. We look forward to welcome you back to our guests a comfortable and hassle-free stay experience in the future. Thank you.

10/10 Excellent

kyusik

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
👍
Séjour de 3 nuits en mai 2024
Réponse de Dorsett Wanchai le 21 mai 2024
Dear Kyusik, Thank you for your rating. We are delighted to know that you enjoyed your stay with us. We look forward to welcome you back to Dorsett Wanchai, Hong Kong in the near future.

10/10 Excellent

Fred

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice and quiet with friendly staff
Séjour de 1 nuit en mars 2024
Réponse de Dorsett Wanchai le 20 mai 2024
Dear Fred, Thank you for your comments. We are glad to know that you enjoyed your recent stay with us. Your compliments is definitely a great motivation for all of us, and your kind words will be passed onto the teams to keep them motivated. We will keep up the good services and endeavor to deliver all our guests a wonderful stay experience. Once again, thank you for staying at Dorsett Wanchai, Hong Kong. We look forward to welcome you back to our guests a comfortable and hassle-free stay experience in the future. Thank you.

10/10 Excellent

Cindy

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staffs are very friendly.
Séjour de 5 nuits en avril 2024
Réponse de Dorsett Wanchai le 16 mai 2024
Dear Cindy, Thank you for your comments. We are glad to know that you enjoyed your recent stay with us. We will keep up the good services and endeavor to deliver all our guests a wonderful stay experience. Once again, thank you for staying at Dorsett Wanchai, Hong Kong. We look forward to welcome you back to our hotel in the near future.

8/10 Bien

MANABU

Les points forts : Infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2024
Réponse de Dorsett Wanchai le 7 mai 2024
Dear Manabu, Thank you for your rating. We are glad to know that you enjoyed your recent stay with us. We look forward to welcome you back to our guests a comfortable and hassle-free stay experience in the future. Thank you.

6/10 Satisfaisant

Vivian

Les points forts : Personnel et service
Séjour de 14 nuits en avril 2024
Réponse de Dorsett Wanchai le 6 mai 2024
Dear Vivian, Thank you for your rating. We are glad to know that you enjoyed your recent stay with us. We will keep up the good services and endeavor to deliver all our guests a wonderful stay experience. Once again, thank you for staying at Dorsett Wanchai, Hong Kong. We look forward to welcome you back to our guests a comfortable and hassle-free stay experience in the future. Thank you.

6/10 Satisfaisant

Jamal

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
The building was old and run down, the room had no windows and was as if you were locked inside a windowless room.
Séjour de 1 nuit en avril 2024
Réponse de Dorsett Wanchai le 6 mai 2024
Dear Jamal, We regret to hear that your stay did not meet your expectation this time. We appreciate your feedback on our hotel facilities, and we have already shared your comments with our maintenance team for continuous improvement. We are committed to providing our guests with the best possible experience, and your feedback will help us to achieve this goal. When you stay with us next time, we hope you will try out our different room types with most of them overlooking the charming Causeway Bay city view for a more pleasant and promising stay. In the future we will definitely seek for continuous improvement to ensure everyone a great staying experience with us. Thank you for visiting Dorsett Wanchai, Hong Kong.

8/10 Bien

Abby

Voyage d’affaires
Facility is a bit rundown. Hit and miss. Would avoid this hotel if there is other choices.
Séjour de 1 nuit en mars 2024
Réponse de Dorsett Wanchai le 2 mai 2024
Dear Abby, We regret to hear that your stay did not meet your expectation this time. We appreciate your feedback on our hotel facilities, and we have already shared your comments with our maintenance team for continuous improvement. We are committed to providing our guests with the best possible experience, and your feedback will help us to achieve this goal. In the future we will definitely seek for continuous improvement to ensure everyone a great staying experience with us. Thank you for visiting Dorsett Wanchai, Hong Kong.

6/10 Satisfaisant

Sharron

Voyage en famille, Voyage en groupe
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
We were disappointed in our recent stay at the Dorsett Wanchai Hotel. While the reception desk workers were okay, the boys working in the lobby were helpful, as was the cleaning lady. However, the negative experience came from the service attendant. She finally arrived after two requests, an hour later, with a dirty pillow covered in saliva marks in one hand and a separate pillowcase in the other, meaning we had to cover the pillow ourselves.The city view was another surprise that made us uncomfortable; they had never mentioned the rundown and dirty cemetery next to the hotel. Out of the four rooms we rented, only one faced the horse racing track as requested, which was particularly disappointing on the frequent rainy days in Hong Kong, making the window view even worse.The hotel restaurant only opens until 10:30 am every morning. If you miss this time, you won't find any food to eat around the hotel area. The hotel shuttle was the only convenient facility that deserves praise among the hotel's amenities.
Séjour de 8 nuits en avril 2024
Réponse de Dorsett Wanchai le 2 mai 2024
Dear Sharron, We regret to hear that your stay did not meet your expectation this time. Please be assured that the service you encountered was definitely not reflecting the standard of services we always strive to offer. We will reinforce our staff training to ensure courteous and friendly service is extended to our guests at all times. Our hotel is located amid Wanchai and Causeway Bay where the closest MTR station as well as numerous shopping and dining options are just in minutes of walk. Free shuttle bus service with stops at Wanchai, Causeway Bay and Central is also available daily to ensure a hassle-free stay for everyone. In the future we will definitely seek for continuous improvement to ensure everyone a great staying experience with us. Thank you for visiting Dorsett Wanchai, Hong Kong.

10/10 Excellent

Catherine, Bryn Mawr

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good service
Séjour de 8 nuits en avril 2024
Réponse de Dorsett Wanchai le 2 mai 2024
Dear Catherine, Thank you for your comments. We are glad that you had a comfortable staying experience with us. We will seek continuous improvement and deliver to all our guests a comfortable and hassle-free stay experience in the future. Thank you.

6/10 Satisfaisant

Sharron

Les points faibles : Propreté
While the reception desk workers were okay, the boys working in the lobby were helpful, as was the cleaning lady. However, the negative experience came from the service attendant. She finally arrived after two requests, an hour later, with a dirty pillow covered in saliva marks in one hand and a separate pillowcase in the other, meaning we had to cover the pillow ourselves.The city view was another surprise that made us uncomfortable; they had never mentioned the rundown and dirty cemetery next to the hotel. Out of the four rooms we rented, only one faced the horse racing track as requested, which was particularly disappointing on the frequent rainy days in Hong Kong, making the window view even worse.The hotel restaurant only opens until 10:30 am every morning. If you miss this time, you won't find any food to eat around the hotel area. The hotel shuttle was the only convenient facility that deserves praise among the hotel's amenities.
Séjour de 7 nuits en avril 2024
Réponse de Dorsett Wanchai le 13 mai 2024
Dear Sharron, We regret to hear that your stay did not meet your expectation this time. Your comments have been well noted and reflected to the concerned department for continuous improvement. Please be assured that the service you encountered was definitely not reflecting the standard of services we always strive to offer. We will reinforce our staff training to ensure courteous and friendly service is extended to our guests at all times. In the future we will definitely seek for continuous improvement to ensure everyone a great staying experience with us. Thank you for visiting Dorsett Wanchai, Hong Kong.

4/10 Médiocre

Guillermo

Voyage en couple
Les points faibles : Propreté et équipements
Pésimo, no se queden aquí, las fotos no son lo que te dan en cuanto a amplitud. La cama tenía chinches, no se los recomiendo.
Séjour de 5 nuits en avril 2024
Réponse de Dorsett Wanchai le 2 mai 2024
Dear Guillermo, Thank you for your comments. We regret to hear that your stay did not meet your expectation this time. Our hotel provides various room categories to cater to different guests’ needs, with the room features clearly stated on the booking platform. That said, we will also review the booking platforms from time to time to ensure all the information stated is accurate and up-to-date. We would like to assure you that the condition you mentioned is definitely not the kind of experience we always strive to deliver to our guests. Rest assured that it was an occasional case and we will look into it seriously to prevent the same from happening again in the future. Should you have any other inquiries during your stay, please do not hesitate to reach our Guest Services Manager for assistance. We will seek continuous improvement and deliver to all our guests a comfortable and hassle-free stay experience in the future. Thank you.

10/10 Excellent

Herman

Voyage en famille avec de jeunes enfants, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Free upgrade!!!!
Séjour de 1 nuit en avril 2024
Réponse de Dorsett Wanchai le 2 mai 2024
Dear Herman, Thank you for your comments. We are glad that you had a comfortable staying experience with us. We will seek continuous improvement and deliver to all our guests a comfortable and hassle-free stay experience in the future. Thank you.

10/10 Excellent

Jillian

Séjour de 2 nuits en avril 2024
Réponse de Dorsett Wanchai le 20 mai 2024
Dear Jillian, Thank you for your rating. We are delighted to know that you enjoyed your stay with us. We look forward to welcome you back to Dorsett Wanchai, Hong Kong in the near future.

10/10 Excellent

Natalie

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good location and shuttle bus service very good.
Séjour de 3 nuits en avril 2024
Réponse de Dorsett Wanchai le 2 mai 2024
Dear Natalie, Thank you for your comments. We are glad that you had a comfortable staying experience with us. We will seek continuous improvement and deliver to all our guests a comfortable and hassle-free stay experience in the future. Thank you.

8/10 Bien

Riccardo

Voyage d’affaires
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Équipements
Ottima relazione qualità prezzo, ma scarsezza di servizi, vending machine nella hall solo con moneta locale, pulizia della stanza cambio asciugamani solo su richiesta.
Séjour de 2 nuits en avril 2024
Réponse de Dorsett Wanchai le 2 mai 2024
Dear Riccardo, Thank you for your comments. We are glad that you had a comfortable staying experience with us. We will seek continuous improvement and deliver to all our guests a comfortable and hassle-free stay experience in the future. Thank you.

10/10 Excellent

George

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
clean and very helpful staff
Séjour de 1 nuit en avril 2024
Réponse de Dorsett Wanchai le 25 avr. 2024
Dear George, We are glad that you had a comfortable staying experience with us. Your compliment is definitely a great motivation for all of us to strive for even better services in the future. We will seek continuous improvement and deliver to all our guests a comfortable stay.

8/10 Bien

Shun

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de Dorsett Wanchai le 25 avr. 2024
Dear Shun, Thank you for your rating. We are delighted to know that you enjoyed your stay with us. We look forward to welcome you back to Dorsett Wanchai, Hong Kong in the near future.

6/10 Satisfaisant

May Lin

Les points forts : Personnel et service
Its ok
Séjour de 1 nuit en avril 2024
Réponse de Dorsett Wanchai le 22 avr. 2024
Dear May, We are glad that you had a comfortable staying experience with us. We will seek continuous improvement and deliver to all our guests a comfortable stay.

10/10 Excellent

George

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very clean and friendly staff and very helpful
Séjour de 2 nuits en avril 2024
Réponse de Dorsett Wanchai le 22 avr. 2024
Dear George, We are glad that you had a comfortable staying experience with us. Your compliment is definitely a great motivation for all of us to strive for even better services in the future. We will seek continuous improvement and deliver to all our guests a comfortable stay.

6/10 Satisfaisant

Kin Wa

Les points forts : Propreté et équipements
Séjour de 7 nuits en avril 2024
Réponse de Dorsett Wanchai le 13 mai 2024
Dear Kin Wa, Thank you for your rating. We are delighted to know that you enjoyed your stay with us. We look forward to welcome you back to Dorsett Wanchai, Hong Kong in the near future.

8/10 Bien

Serena

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Équipements
1st floor women’s washroom was terrible as the toilet was difficult to flush. Main lobby has very old and dirty furniture. Breakfast selections were limited. Staff were super friendly. Shampoo and conditioner not usable. Slippers were poor condition
Séjour de 8 nuits en avril 2024
Réponse de Dorsett Wanchai le 18 avr. 2024
Dear Serena, Thank you for your comments. We regret to hear that your stay did not meet your expectations this time. We appreciate your feedback on our hotel facilities, and we have already shared your comments with our maintenance team for continuous improvement. Should you have any other inquiries during your stay, please do not hesitate to reach our Guest Services Manager for assistance. Thank you once again for your feedback, and we hope to have the opportunity to welcome you back to Dorsett Wanchai in the near future, providing you with a more enjoyable and satisfactory stay.

10/10 Excellent

Midori

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de Dorsett Wanchai le 18 avr. 2024
Dear Midori, Thank you for your rating. We are delighted to know that you enjoyed your stay with us. We look forward to welcome you back to Dorsett Wanchai, Hong Kong in the near future.

8/10 Bien

Xiaolin

Séjour de 1 nuit en avril 2024
Réponse de Dorsett Wanchai le 13 mai 2024
Dear Xiaolin, Thank you for your rating. We are delighted to know that you enjoyed your stay with us. We look forward to welcome you back to Dorsett Wanchai, Hong Kong in the near future.

8/10 Bien

Susana, Wantage

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great property, centrally located to all amenities, walking distance to the So Kon Po hotel, Time Square, Tram & causeway bay & wan Chai train stations. Staff are great and very hospitable to our needs. Highly recommend this hotel.
Séjour de 6 nuits en avril 2024
Réponse de Dorsett Wanchai le 15 avr. 2024
Dear Susana, Thank you for your comments. We are glad to know that you enjoyed your recent stay with us. Once again, thank you for staying at Dorsett Wanchai, Hong Kong. We look forward to welcome you back to our hotel in the near future.

10/10 Excellent

James Arthur, West Vancouver

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
All the staff tried extra hard to make sure we had a great time
Séjour de 2 nuits en avril 2024
Réponse de Dorsett Wanchai le 15 avr. 2024
Dear James, Thank you for your comments. We are glad to know that you enjoyed your recent stay with us. Once again, thank you for staying at Dorsett Wanchai, Hong Kong. We look forward to welcome you back to our hotel in the near future.

8/10 Bien

Aimee

Séjour de 5 nuits en avril 2024
Réponse de Dorsett Wanchai le 13 mai 2024
Dear Aimee, Thank you for your rating. We are delighted to know that you enjoyed your stay with us. We look forward to welcome you back to Dorsett Wanchai, Hong Kong in the near future.

8/10 Bien

Laurence

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Rather expensive bar. Otherwise ideal location for us.
Séjour de 7 nuits en avril 2024
Réponse de Dorsett Wanchai le 15 avr. 2024
Dear Laurence, Thank you for your comments. We are glad to know that you enjoyed your recent stay with us. Once again, thank you for staying at Dorsett Wanchai, Hong Kong. We look forward to welcome you back to our hotel in the near future.

8/10 Bien

Elsa

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good value. Staff very friendly and helpful.
Séjour de 7 nuits en avril 2024
Réponse de Dorsett Wanchai le 15 avr. 2024
Dear Elsa, Thank you for your comments. We are glad to know that you enjoyed your recent stay with us. Once again, thank you for staying at Dorsett Wanchai, Hong Kong. We look forward to welcome you back to our hotel in the near future.

10/10 Excellent

Joseph Edward

Séjour de 4 nuits en mars 2024
Réponse de Dorsett Wanchai le 6 mai 2024
Dear Joseph, Thank you for your rating. We are delighted to know that you enjoyed your stay with us. We look forward to welcome you back to Dorsett Wanchai, Hong Kong in the near future.

10/10 Excellent

James, West Vancouver

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hotel is very clean and well maintained. Everyone is helpful and responsive. I would highly recommend staying here as a former resident of Hong Kong.
Séjour de 1 nuit en avril 2024
Réponse de Dorsett Wanchai le 15 avr. 2024
Dear James, Thank you for your comments. We are glad to know that you enjoyed your recent stay with us. Once again, thank you for staying at Dorsett Wanchai, Hong Kong. We look forward to welcome you back to our hotel in the near future.

6/10 Satisfaisant

Lala

Les points forts : Propreté
I was looking forward to a cityview from my window but was shocked to see a massive cemetery. It was a creepy view.
Séjour de 3 nuits en mars 2024
Réponse de Dorsett Wanchai le 15 avr. 2024
Dear Lala, Thank you for taking the time to review your recent stay with us. When you stay with us next time, we hope you will try out our different room types with most of them overlooking the Happy Valley racecourse for a more pleasant and promising stay. In the future we will definitely seek for continuous improvement to ensure everyone a great staying experience with us. Thank you for visiting Dorsett Wanchai, Hong Kong.

10/10 Excellent

David

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great staff who couldn't do enought to help
Séjour de 6 nuits en avril 2024
Réponse de Dorsett Wanchai le 15 avr. 2024
Dear David, Thank you for your comments. We are glad to know that you enjoyed your recent stay with us. Once again, thank you for staying at Dorsett Wanchai, Hong Kong. We look forward to welcome you back to our hotel in the near future.

6/10 Satisfaisant

Cindy

Voyage en famille
Les points forts : Propreté
Les points faibles : Infrastructures et conditions de l’hébergement
First they don't give me the type room I booked. They down grades my room. Until I got back down customer service complaints.
Séjour de 2 nuits en avril 2024
Réponse de Dorsett Wanchai le 15 avr. 2024
Dear Cindy, Thank you for taking the time to review your recent stay with us. We would like to assure you that the room assignment issue you mentioned is definitely not the kind of experience we always strive to deliver to our guests. Rest assured that it was an occasional case and rest assured that training will be reinforced to all front line staff to prevent any similar incidents from happening again. Again, thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a more satisfactory stay in the future.

8/10 Bien

kazuo

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Location is good for sightseeing
Séjour de 3 nuits en avril 2024
Réponse de Dorsett Wanchai le 12 avr. 2024
Dear Kazuo, Thank you for your comments. We are glad to know that you enjoyed your recent stay with us. Once again, thank you for staying at Dorsett Wanchai, Hong Kong. We look forward to welcome you back to our hotel in the near future.

6/10 Satisfaisant

Thomas

Voyage en famille
Les points faibles : Infrastructures et conditions de l’hébergement
Room was very musty/damp smelling.
Séjour de 4 nuits en avril 2024
Réponse de Dorsett Wanchai le 10 avr. 2024
Dear Thomas, Thank you for your comments. We regret to hear that your stay did not meet your expectations this time. Rest assured that the services you encountered were definitely an occasional case which we will promptly look into, we would like to thank you for bringing these matters to our attention. Should you have any other inquiries during your stay, please do not hesitate to reach our Guest Services Manager for assistance. Thank you once again for your feedback, and we hope to have the opportunity to welcome you back to Dorsett Wanchai in the near future, providing you with a more enjoyable and satisfactory stay.