Avis
8,0
Très bien
8,6/10
Propreté
8,6/10
Personnel et service
7,6/10
Équipements
7,8/10
Infrastructures et conditions de l’hébergement
8,0/10
Écoresponsabilité
Avis
Voyage en couple
7 mars 2024
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en mars 2024
Réponse de Pink le 9 mars 2024
Lorraine,Il semble que vous appréciez l'emplacement et la propreté de l'établissement. Nous sommes ravis que ces aspects aient contribué à rendre votre séjour agréable. Votre satisfaction est notre priorité absolue, et nous sommes reconnaissants de votre retour positif à cet égard. Si vous avez d'autres commentaires ou suggestions sur la façon dont nous pourrions améliorer votre expérience lors de votre prochain séjour, n'hésitez pas à nous en faire part. Nous sommes là pour vous offrir un service exceptionnel à chaque fois que vous nous rendez visite. Merci d'avoir choisi notre établissement, et nous avons hâte de vous accueillir à nouveau bientôt !Sincere,Pink Pham
8/10 Bien
Stéphane
12 févr. 2023
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Trop cher
Stéphane
Séjour de 4 nuits en février 2023
Réponse de Mike Nguyen le 13 févr. 2023
Dear Stephane, we very much appreciated your comments regarding your recent stay at Travelodge Hotel Hobart. I will be sure to share your feedback with our team. I am so sorry to hear that there were some drawbacks during your stay. We do our best to advertise our hotel rooms and the amenities online and I am sorry we could not fully meet your expectations during this stay however I am sure this feedback will motivate our team to better our services in the future. Apart from that I am so thrilled to know that you enjoyed our signature dream catcher mattress quality. We hope to see you again in the near future. Kind Regards, Mike Nguyen Duty Manager
6/10 Satisfaisant
Paul
Voyage en famille
22 déc. 2019
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
Paul
Séjour de 1 nuit en décembre 2019
Réponse de Mark le 29 déc. 2019
Cher anonyme
Merci beaucoup d'avoir pris le temps de réviser. Nous sommes déçus d'apprendre que nous n'avons pas répondu à vos attentes. Chez Travelodge, nous prenons plaisir à fournir un service de qualité à tous nos clients. Nous aborderons ce problème, car nous sommes en plein cœur de Hobart et il y a une abondance de restaurants et d'aventures passionnantes à poursuivre, à partir de notre hôtel.
Sincères amitiés,
marque
Travelodge Hotel Hobart
6/10 Satisfaisant
DAMIEN
19 août 2019
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
DAMIEN
Séjour de 3 nuits en août 2019
Réponse de Sarah le 19 août 2019
Thanks for your feedback!
8/10 Bien
carmel
Voyage en famille
23 mai 2024
Les points forts : Propreté
carmel
Séjour de 4 nuits en mai 2024
10/10 Excellent
Patrick
17 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Patrick
Séjour de 3 nuits en mai 2024
Réponse de shikha le 17 mai 2024
Dear Patrick,Thank you very much for taking the time to share your feedback following your recent stay with us in the beautiful city of Hobart. We truly appreciate your kind words and are delighted to hear that you enjoyed your time here. It was our pleasure to have you as our guest, and we're thrilled to know that your experience with us met your expectations.We're especially glad to hear that you found the location convenient and that our staff were able to make your stay memorable.We can't wait to welcome you back for another wonderful stay.Warm regards,Shikha Shrestha Manager on Duty
8/10 Bien
Sally
Voyage en groupe
1 mai 2024
Les points forts : Propreté
Sally
Séjour de 2 nuits en avril 2024
Réponse de Raphael Anyie le 3 mai 2024
Dear Sally,We thank you for taking the time to provide us with your feedback. Customer satisfaction is at the heart of everything we do, and we are delighted to know that you enjoyed your stay with us during your last visit.We, from the Travelodge Hobart Team, would like to wish you all the best and we hope to hear from you again soon.
8/10 Bien
Zachary Mathew
28 avr. 2024
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Zachary Mathew
Séjour de 3 nuits en avril 2024
Réponse de Raphael Anyie le 3 mai 2024
Dear Zachary,We thank you for taking the time to provide us with your feedback. Customer satisfaction is at the heart of everything we do, and we are delighted to know that you enjoyed your stay with us during your last visit.We, from the Travelodge Hobart Team, would like to wish you all the best and we hope to hear from you again soon.
10/10 Excellent
Daniel King
Voyage en famille
28 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Daniel King
Séjour de 3 nuits en avril 2024
Réponse de Raphael Anyie le 3 mai 2024
Dear Daniel,We thank you for taking the time to provide us with your feedback. Customer satisfaction is at the heart of everything we do, and we are delighted to know that you enjoyed your stay with us during your last visit.We, from the Travelodge Hobart Team, would like to wish you all the best and we hope to hear from you again soon.
6/10 Satisfaisant
Rosemarie
14 avr. 2024
Les points forts : Personnel et service
Rosemarie
Séjour de 2 nuits en avril 2024
Réponse de Jeff le 16 avr. 2024
Dear Rosemarie, Thank you for sharing your feedback with us! We understand your concerns regarding the size of the rooms, as well as the lack of space of the tables in the room. Our aim is to provide comfortable and well-equipped accommodations for all our guests, and it's clear that we fell short in this regard. Thank you again for sharing your experience with us, and we hope to have the opportunity to welcome you back in the future under more favourable circumstances. Warm regards, Jeffrey Chan Hotel Duty Manager
6/10 Satisfaisant
Stephen, Alexandria
10 avr. 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Stephen
Séjour de 1 nuit en mars 2024
Réponse de Pink le 10 avr. 2024
Dear Stephen, Thank you for taking the time to provide a positive review for our hotel. We very much appreciate your comments regarding your stay at Travelodge Hotel Hobart and we thrilled to know that you enjoyed your stay with us also it is always a pleasure to receive positive feedback on our location and pricing. We look forward to your next stay with us! Kind regards, Pink Pham Duty Manager
10/10 Excellent
Hong tiow
7 avr. 2024
Hong tiow
Séjour de 3 nuits en avril 2024
Réponse de shikha le 27 avr. 2024
Dear Hong, Thank you for taking the time to rate your recent stay with us. Your feedback is greatly appreciated. We're delighted to hear that you had a pleasant experience during your time with us. It was our pleasure to host you, and we hope you enjoyed every aspect of your stay. Our team looks forward to welcoming you back in the future. Warm regards, Shikha Shrestha Manager on Duty
8/10 Bien
Ngai Yui
4 avr. 2024
Ngai Yui
Séjour de 5 nuits en mars 2024
Réponse de shikha le 25 avr. 2024
Dear Ngai Yui,Thank you for taking the time to rate us. We hope your recent stay was wonderful.We eagerly await the opportunity to welcome you back in the future.Best regards,Shikha ShresthaManager on Duty
8/10 Bien
Eng Ann
2 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Eng Ann
Séjour de 1 nuit en mars 2024
Réponse de shikha le 6 avr. 2024
Dear Eng,Thank you for sharing your feedback regarding your recent stay at Travelodge Hotel Hobart. We sincerely apologize for any inconvenience you experienced, particularly regarding the size of our bathroom. Please know that we strive to accurately represent our rooms online, and we regret that this aspect did not meet your expectations. However, we are delighted to hear that overall, you enjoyed your time with us.Please stay in touch and inform us if you plan on returning to Hobart. We are committed to ensuring that your next visit will be memorable and comfortable.Looking forward to welcoming you back soon!Kind regards,Shikha ShresthaManager on Duty
10/10 Excellent
sophie
31 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
sophie
Séjour de 4 nuits en mars 2024
Réponse de shikha le 2 avr. 2024
Dear Sophie,Thank you for taking the time to rate us. Your feedback means a lot to us.We're delighted to hear that you had a wonderful stay with us. It's our goal to ensure that every guest enjoys a memorable experience, and knowing that we achieved that with you brings us great joy.We can't wait to welcome you back in the future. If there's anything we can do to make your next stay even more enjoyable, please don't hesitate to reach out.Warm regards,Shikha Shrestha Manager on Duty
4/10 Médiocre
thomas
Voyage en famille
29 mars 2024
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
thomas
Séjour de 2 nuits en mars 2024
Réponse de Pink le 30 mars 2024
Dear Thomas, Thank you for bringing this to our attention and for sharing your feedback about your recent stay with us. We sincerely apologise for the inconvenience and disappointment you experienced during your stay.It's concerning to hear that the room provided for your triple occupancy was not spacious enough and that there was a cigarette butt under the bed. This does not meet our standards of cleanliness and comfort, and we apologise for this oversight. We will address this issue with our housekeeping team to ensure that all rooms are thoroughly cleaned and inspected prior to guest arrival.Your feedback is valuable to us as we continually strive to improve our services and accommodations. We appreciate your understanding and hope to have the opportunity to regain your trust and welcome you back for a more enjoyable stay in the future.Warm regards,Pink Pham Duty Manager
10/10 Excellent
ESTHER
Voyage en groupe
27 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
ESTHER
Séjour de 1 nuit en mars 2024
Réponse de shikha le 28 mars 2024
Dear Esther,We deeply appreciate your gracious feedback. It's truly heartening to hear such positive remarks about our services.Please keep in touch, and rest assured, we are committed to ensuring that you receive the highest level of care during your future interactions with us.Warm regards,Shikha Shrestha On-Duty Manager
10/10 Excellent
Andrea
Voyage en groupe
24 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Andrea
Séjour de 3 nuits en mars 2024
Réponse de Raphael Anyie le 25 mars 2024
Dear Andrea,We thank you for your kind words. Customer satisfaction is at the heart of everything we do, and we are excited to know that you love the quality of our services.We, from the Travelodge Hobart Team, would like to wish you all the best and we look forward to hearing from you again in the future.
8/10 Bien
Dianne
Voyage en groupe
20 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Dianne
Séjour de 5 nuits en mars 2024
Réponse de shikha le 21 mars 2024
Dear Dianne,Thank you for taking the time to share your positive feedback about your recent stay at Travelodge Hotel Hobart. We're delighted to hear that you enjoyed our location and breakfast offerings.We sincerely apologize for the inconvenience you experienced regarding the size of your room and bathroom. While we do our best to accurately represent our rooms online, we understand that preferences may vary. Your feedback is valuable to us, and we will certainly take it into consideration as we strive to improve our guest experience.We would love the opportunity to welcome you back to Travelodge Hotel Hobart in the future. Please do not hesitate to reach out if there's anything we can do to ensure you have a comfortable and enjoyable stay.Warm regards,Shikha ShresthaManager on Duty
10/10 Excellent
David
Voyage en couple
18 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
David
Séjour de 6 nuits en mars 2024
Réponse de Raphael Anyie le 18 mars 2024
Dear David,We thank you for taking the time to provide us with your feedback. Customer satisfaction is at the heart of everything we do, and we are excited to know that you enjoyed your stay with us. We, from the Travelodge Hobart team would like to wish you all the best and we hope to see you again in the future. We will make sure that during your next stay, you will be well taken care of. Stay in touch!
8/10 Bien
Hau Ling
16 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hau Ling
Séjour de 1 nuit en mars 2024
Réponse de shikha le 21 mars 2024
Dear Ling,Thank you for taking the time to share your feedback with us. We're thrilled to hear that you had a great time staying at Travelodge Hotel Hobart. Your positive comments about our location and cleanliness are truly appreciated.Regarding the parking situation, we apologize for any inconvenience caused. Please note that our onsite parking is limited and operates on a first-come, first-served basis. We understand the importance of convenient parking for our guests and are continuously exploring options to improve this aspect of our service.We would love to welcome you back to Hobart in the future. Please stay in touch, and we'll ensure you're well looked after on your next visit.Warm regards,Shikha Shrestha Manager on Duty
10/10 Excellent
Sally
Voyage en couple
11 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sally
Séjour de 3 nuits en février 2024
Réponse de Raphael Anyie le 11 mars 2024
Dear Sally,We thank you for your feedback and to be rated 5/5. We hope to see you again soon.
8/10 Bien
Olive
Voyage en couple
11 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Olive
Séjour de 5 nuits en mars 2024
Réponse de Raphael Anyie le 11 mars 2024
Dear Olive,We thank you for your feedback. We are glad that you enjoyed your stay with us. Please do stay in touch and do not hesitate to reach out to us if you ever plan on returning to Hobart. We will make sure that during your next visit, you will be well looked after.
8/10 Bien
Lauren
Voyage en couple
11 mars 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Lauren
Séjour de 2 nuits en mars 2024
Réponse de Raphael Anyie le 11 mars 2024
Dear Lauren,We thank you for your feedback. We are very delighted to know that you like the location of our hotel. We hope to see you again soon.
8/10 Bien
Alan
Voyage en famille
5 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Alan
Séjour de 1 nuit en janvier 2024
Réponse de shikha le 5 mars 2024
Dear Alan,It was a pleasure hosting you in the beautiful city of Hobart, and we are delighted to hear that you had a wonderful stay with us.Should you ever plan on returning to Hobart, please do not hesitate to stay in touch. We will ensure that you are well taken care of during your next visit.Kind regards,Shikha ShresthaManager on Duty
8/10 Bien
Stanley, Buddina
Voyage en couple
3 mars 2024
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Stanley
Séjour de 1 nuit en mars 2024
Réponse de Raphael Anyie le 4 mars 2024
Dear Stanley, We thank you for your feedback. We are delighted to know that you have enjoyed your stay with us. I hope to see you again soon.
10/10 Excellent
Marilyn, Blaxland
Voyage en famille
1 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Marilyn
Séjour de 3 nuits en février 2024
Réponse de Pink le 1 mars 2024
Dear Marilyn, Thank you for taking the time to provide a positive review for our hotel. We very much appreciate your comments regarding your stay at Travelodge Hotel Hobart and it is always a pleasure to receive positive feedback on our location and our cleanliness as it is very important to us that we provide the best customer service to all our guests because customer satisfaction is at the heart of everything we do, and we are happy to know that you had the most wonderful stay with us. We look forward to your next stay with us! Kind regards, Pink Pham Duty Manager Shikha Shrestha Manager on Duty
10/10 Excellent
Linda
Voyage en couple
27 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Linda
Séjour de 4 nuits en février 2024
Réponse de Georgie le 28 févr. 2024
Dear Linda, Our team is very grateful that you took the time to provide a review for our hotel. We very much appreciate your comments regarding your stay, and are thrilled to know that you enjoyed your time at Travelodge Hobart. It is always a pleasure to receive positive feedback on our location and team. We hope to see you again in the future. Kind regards, Georgie Goulding Guest Service Agent
10/10 Excellent
Pilailuk
26 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Pilailuk
Séjour de 1 nuit en février 2024
Réponse de Shikha le 27 févr. 2024
Dear Pilailuk, It was a pleasure hosting you in the beautiful city of Hobart and we are thrilled that you have had a wonderful stay with us, and we hope you have enjoyed your stay with us. Please do stay in touch if you ever plan in coming back to hobart, we will make sure you are well looked after. Kind regards, Shikha Shrestha Manager on Duty
10/10 Excellent
Jean karla
24 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jean karla
Séjour de 2 nuits en février 2024
Réponse de Pink le 24 févr. 2024
Dear Jean, Thank you for taking the time to share your positive feedback with us! We're thrilled to hear that you found our hotel to be clean, tidy, and well-equipped with all the basic essentials you needed for a comfortable stay. We're also glad to hear that you found our location to be convenient, with plenty of dining options nearby. Providing our guests with easy access to dining and entertainment options is something we strive for, and we're happy to hear that it enhanced your stay. We appreciate your kind words and hope to have the pleasure of welcoming you back to our hotel in the future. If there's anything else we can assist you with or if you have any further feedback to share, please don't hesitate to let us know. Warm regards, Pink Pham Duty Manager
8/10 Bien
Nick
Voyage d’affaires
22 févr. 2024
Les points forts : Propreté, personnel et service, équipements
Nick
Séjour de 1 nuit en février 2024
Réponse de Pink le 23 févr. 2024
Dear Nick,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We are pleased to hear that our accommodations met your needs overall, but we apologise for the inconvenience you experienced with the parking and the air conditioning unit.Regarding the offsite parking and associated charges, we understand your concerns and apologise for any inconvenience this may have caused. We strive to provide clear communication regarding parking options and fees, and we will review our processes to ensure that guests are fully informed prior to their arrival.We are also sorry to hear about the issue with the air conditioning unit leaking. Maintaining a comfortable and functional environment for our guests is a top priority, and we regret that we fell short in this instance. The issue now has been recsolveYour feedback is invaluable to us as we continually strive to improve our services and offerings. We appreciate your understanding and patience in these matters.Thank you once again for choosing to stay with us. We hope to have the opportunity to welcome you back in the future and provide you with an even more enjoyable experience.Warm regards,Pink Pham Duty Manager
10/10 Excellent
Martin
22 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Martin
Séjour de 8 nuits en février 2024
Réponse de Pink le 23 févr. 2024
Dear Martin, We very much appreciate your comments regarding your stay at Travelodge Hotel Hobart. It is always a pleasure to receive positive feedback from our guests. We look forward to your next stay with us! Warm regards, Pink PhamHotel Duty Manager
10/10 Excellent
Voyageur vérifié
20 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 3 nuits en février 2024
Réponse de Raphael Anyie le 20 févr. 2024
Dear Guest,We thank you for taking the time to provide us with your feedback. Customer satisfaction is at the heart of everything we do, and we really appreciated your comment. Please do stay in touch. We will make sure during your next visit; you will be well looked after.
10/10 Excellent
Edwina
Voyage en couple
20 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Edwina
Séjour de 2 nuits en février 2024
Réponse de Raphael Anyie le 20 févr. 2024
Dear Edwina,We thank you for taking the time to provide us with your feedback. Customer satisfaction is at the heart of everything we do, and we are glad to know that you enjoyed your stay with us during your last visit. We hope to see you again in the future. Stay in touch!
8/10 Bien
Voyageur vérifié
19 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Convenient location
Voyageur vérifié
Séjour de 3 nuits en février 2024
Réponse de Raphael Anyie le 20 févr. 2024
Dear Guest,We thank you for taking the time to provide us with your feedback. We are delighted to know that you enjoyed your stay with us during your last visit. We, from the Travelodge Hobart Team, would like to wish you all the best and we look forward to seeing you again in the future.
10/10 Excellent
Sue
Voyage en couple
18 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sue
Séjour de 1 nuit en février 2024
Réponse de Raphael Anyie le 19 févr. 2024
Dear Sue,We thank you for taking the time to provide us with your feedback. Customer satisfaction is at the heart of everything we do, and we are delighted to know that you enjoyed your stay with us during your last visit.
8/10 Bien
Leah
16 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Leah
Séjour de 5 nuits en février 2024
Réponse de Shikha le 16 févr. 2024
Dear Leah, Thank you for taking the time to provide a review for our hotel. We very much appreciate your comments regarding your stay at Travelodge Hotel Hobart. We would like to apologise that you had some drawbacks during your stay with us and that is not the service we would like our guest to experience. We would love to welcome you again and we will make sure you are looked after on your next visit. Kind regards, Shikha Shrestha Manager on Duty
10/10 Excellent
Stephen
15 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Stephen
Séjour de 1 nuit en février 2024
Réponse de Raphael Anyie le 16 févr. 2024
Dear Stephen,We thank you for taking the time to provide us with your feedback. Due very limited space in our onsite carpark, we will have to locate those that come later at the secure carpark and give priority to those with disability. Overall, we are glad to know that you have enjoyed your stay and we look forward to welcoming you back in the future.
10/10 Excellent
Kenneth R
15 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Best place To stay in Hobart
Kenneth R
Séjour de 1 nuit en février 2024
Réponse de Pink le 15 févr. 2024
Dear Kenneth, Thank you for sharing your positive feedback with us! We're delighted to hear that you found our hotel to be conveniently located. Providing excellent service and creating a welcoming environment for our guests are top priorities for us, and we're thrilled that we were able to meet your expectations in these areas. We appreciate your kind words and hope to have the pleasure of welcoming you back to our hotel in the future. Warm regards, Pink Pham Duty Manager
10/10 Excellent
Gary
15 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Gary
Séjour de 1 nuit en février 2024
Réponse de Pink le 15 févr. 2024
Dear , Thank you for taking the time to provide a positive review for our hotel. We very much appreciate your rating regarding your stay at Travelodge Hotel Hobart and it is always a pleasure to receive 10 out of 10 rating. It is very important to us that we provide the best customer service to all our guests because customer satisfaction is at the heart of everything we do, and we are happy to know that you had the most wonderful stay with us. We look forward to your next stay with us! Kind regards, Pink Pham Manager on Duty
6/10 Satisfaisant
Carmen
12 févr. 2024
Les points forts : Personnel et service
Les points faibles : Propreté
Carmen
Séjour de 8 nuits en décembre 2023
Réponse de Pink le 15 févr. 2024
Dear Carmen, Thank you for sharing your positive feedback with us! We're delighted to hear that you enjoyed your stay rating us 3 out of 5. Providing excellent service and creating a welcoming environment for our guests are top priorities for us, and we're thrilled that we were able to meet your expectations in these areas. We appreciate your time and hope to have the pleasure of welcoming you back to our hotel in the future. If there's anything else we can assist you with or if you have any further feedback to share, please don't hesitate to let us know. Warm regards, Pink Pham Duty Manager
6/10 Satisfaisant
Ian
Voyage en couple
11 févr. 2024
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Propreté
Ian
Séjour de 9 nuits en février 2024
Réponse de Pink le 12 févr. 2024
Dear Ian, I'm sorry to hear about your disappointing experience during your stay at our hotel. Your feedback is incredibly valuable to us, and we sincerely apologise for not meeting your expectations. We understand your concerns regarding the cleanliness of the rooms, as well as the lack of services. Our aim is to provide comfortable and well-equipped accommodations for all our guests, and it's clear that we fell short in this regard. Maintaining cleanliness is a top priority for us, and we are disappointed to learn that the cleanliness of your room did not meet our standards. Please know that we have addressed this issue with our housekeeping team to ensure that such oversights do not occur in the future. Additionally, we apologise for the condition of the carpets in your room and throughout the hotel. We understand the importance of a clean and well-maintained environment, and we will take immediate steps to address this matter, including scheduling regular carpet cleaning sessions. We deeply regret that your experience with us was not up to par, and we appreciate you bringing these issues to our attention. Your feedback helps us identify areas for improvement, and we are committed to taking corrective action to prevent similar occurrences in the future. We understand that you may have lost trust in our brand following this experience, but we hope you will consider giving us another chance to exceed your expectations in the future. Please feel free to reach out to our management team directly if you would like to discuss your concerns further.Once again, we apologise for the inconvenience and disappointment you experienced during your stay. Warm regards, Pink Pham Duty Manager
10/10 Excellent
Andrew, White Rock
11 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Andrew
Séjour de 1 nuit en février 2024
Réponse de Pink le 15 févr. 2024
Hello Andrew, Thank you for the 5 out of 5 rating. We really appreciate your feedback and hope that when you stay with us in the future we can accommodate you living up to our standard. Again I thank you for the positive review and we look forward to seeing you in the future. Kind Regards, Pink Pham Duty ManagerTravelodge Hobart
4/10 Médiocre
Tomas
11 févr. 2024
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Tomas
Séjour de 1 nuit en février 2024
Réponse de Pink le 12 févr. 2024
Dear Tom, Thank you for taking the time to provide a review for our hotel. We very much appreciate your comments regarding your stay at Travelodge Hotel Hobart and appreciate you leaving us a review. We encourage guests to contact our 24/7 reception during their stay so that we can do our best to solve issues as they are happening. We look forward to having you stay with us in the future. Kind regards, Pink Pham Duty Manager Travelodge Hobart Hotel
10/10 Excellent
Voyageur vérifié
Voyage en famille
10 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 1 nuit en février 2024
Réponse de Shikha le 10 févr. 2024
Dear Raewyn, Thank you so much for the feedback on your recent stay. It was a pleasure to host you in the beautiful city of hobart and its always a pleasure to receive positive feedback on our location. We look forward to your next stay with us and we will make sure you are well looked after. Kind regards, Shikha Shrestha Manager on Duty
8/10 Bien
John
9 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
John
Séjour de 4 nuits en février 2024
Réponse de Pink le 11 févr. 2024
Dear John, Thank you for sharing your positive feedback with us! We're delighted to hear that you found our hotel to be conveniently located and that our staff were friendly and helpful during your stay. Providing excellent service and creating a welcoming environment for our guests are top priorities for us, and we're thrilled that we were able to meet your expectations in these areas. We appreciate your kind words and hope to have the pleasure of welcoming you back to our hotel in the future. If there's anything else we can assist you with or if you have any further feedback to share, please don't hesitate to let us know. Warm regards, Pink Pham Duty Manager
8/10 Bien
Carolyn
Voyage en couple
7 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Carolyn
Séjour de 1 nuit en février 2024
Réponse de Pink le 8 févr. 2024
Dear Carolyn, Thank you for taking the time to provide a positive review for our hotel. We very much appreciate your comments regarding your stay at Travelodge Hotel Hobart and we thrilled to know that you enjoyed your stay with us also it is always a pleasure to receive positive feedback on our location and staff. We look forward to your next stay with us! Kind regards, Pink Pham Duty Manager
8/10 Bien
Zoran
6 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Zoran
Séjour de 1 nuit en février 2024
Réponse de Shikha le 6 févr. 2024
Dear Zoran, Thank you so much for the feedback on your recent stay. It was a pleasure to host you in the beautiful city of hobart We look forward to your next stay with us and we will make sure you are well looked after. Kind regards, Shikha Shrestha Guest Services
6/10 Satisfaisant
John
5 févr. 2024
Les points forts : Propreté et personnel et service
John
Séjour de 2 nuits en janvier 2024
Réponse de Shikha le 6 févr. 2024
Dear John, We thank you for your kind words. It is always a pleasure to receive positive feedback about our staff. We would like to apologies as you were not satisfied for the parking charges, but we rent the parking space, so we charge accordingly. We were honored to have hosted you and we hope you have enjoyed your stay with us. Do stay in touch and we will always make sure that you will be looked after. Kind regards, Shikha Shrestha Manager on Duty
10/10 Excellent
Kenneth R
3 févr. 2024
Kenneth R
Séjour de 1 nuit en février 2024
Réponse de Pink le 5 févr. 2024
Dear Kenneth, We very much appreciate your comments regarding your stay at Travelodge Hotel Hobart. It is always a pleasure to receive positive feedback from our guests and 10 out of 10 rating. We look forward to your next stay with us! Warm regards, Pink PhamHotel Duty Manager