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Avis sur The Backpackers Imperial Hotel - Hostel

2 out of 5
The Backpackers Imperial Hotel - Hostel
138 Collins Street, Hobart, TAS

Avis

6,6
Note des voyageurs de 10 (Excellent), d’après 33 avis sur 246." "
Note des voyageurs de 8 (Bien), d’après 86 avis sur 246." "
Note des voyageurs de 6 (Satisfaisant), d’après 70 avis sur 246." "
Note des voyageurs de 4 (Médiocre), d’après 33 avis sur 246." "
Note des voyageurs de 2 (Horrible), d’après 24 avis sur 246." "

6,6/10

Propreté

7,0/10

Personnel et service

5,6/10

Équipements

6,0/10

Infrastructures et conditions de l’hébergement

6,2/10

Écoresponsabilité

Avis

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Very convenient location

8/10 Bien

Voyageur vérifié

Les points forts : Personnel et service
Hostel bien placé
Accueil très sympatique et parties communes agréables. Bien situé dans le centre-ville de Hobart, près des boutiques et du port. Chambre double un peu petite mais agréable.

6/10 Satisfaisant

Audrey, J

Les points forts : Personnel et service et confort de la chambre
Les points faibles : Propreté
Sympa mais le ménage n'était pas top !
Lit confortable, séjour sympa mais le ménage n'avait pas été fait avant notre arrivée

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Confort de la chambre
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
correct plutot calme
hostel tres bien place dans le centre et a proximite immediate du waterfront et de salamanca. assez calme bonne literie sanitaires moyens

8/10 Bien

Gail

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements
Value for money and clean
Séjour de 1 nuit en mai 2024

8/10 Bien

David

Les points forts : Propreté et personnel et service
Value for money but very basic. Clean and convenient.
Séjour de 1 nuit en février 2024

6/10 Satisfaisant

Gail

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I was woken continuously throughout the night by girls in my area and two were sleeping in one bed. I found a man passed out and asleep on a landing, who had spilt a can of alcohol on the carpet. I was quite disappointed with clientele last night.
Séjour de 1 nuit en février 2024

8/10 Bien

Voyageur vérifié

Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 2 nuits en février 2024

10/10 Excellent

Jai

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Staff, location, price and convenient is good
Séjour de 1 nuit en février 2024

2/10 Horrible

Laura

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This was the most disgusting and poorly managed hostel I've ever experienced. The bathrooms looked like they hadn't been cleaned in 20 years - mildew, grime, and hair all over the floor and walls. Same with the rugs and floors. The kitchen is absolute chaos. Management is completely unresponsive and uncaring.
Séjour de 6 nuits en janvier 2024

8/10 Bien

YUHSING

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en janvier 2024

8/10 Bien

Maisie

Séjour de 1 nuit en janvier 2024

6/10 Satisfaisant

Ed

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en janvier 2024

4/10 Médiocre

Morihide

Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Check-in time is limited, I could not check in a late. there is no equipment in this room( one bed and one locker and one chair only)
Séjour de 2 nuits en décembre 2023

10/10 Excellent

Anthony

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en novembre 2023

10/10 Excellent

Han

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Awesome
Séjour de 4 nuits en juin 2023
Réponse de Lr le 9 août 2023
Hi Han, Many thanks for the top rating. We are glad to see that you enjoyed your stay and that everything was perfect for you!

10/10 Excellent

Trindy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Reviews older than 6months are very much out of date. Rooms are clean, bathrooms freshly remodelled and overall it's a quiet building. Location is its best quality and there is no elevator so zero accessibility options.
Séjour de 4 nuits en juin 2023
Réponse de Lr le 9 août 2023
Hi Trindy, Thank you for leaving us a rating. We are glad that you enjoyed your stay with us. We hope you had a nice trip in Hobart.

2/10 Horrible

Amanda

Séjour de 13 nuits en mai 2023

4/10 Médiocre

Shannon

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Highlights of my stay were the showers that never run hot (or warm even), stained sheets, a kitchen that never opens, and carpet littered with toenails.
Séjour de 2 nuits en mai 2023
Réponse de Lr le 10 août 2023
Hi Shannon, thank you for leaving us a review. We take cleanliness and hygiene very seriously, and we apologize for falling short in this area. We have addressed this with our staff and are taking steps to ensure that it doesn't happen again. We are closing the kitchen only for an hour to clean it every morning. We do appreciate all feedback from our guests to help us improve continuously. Best wishes!

10/10 Excellent

Tamara

Voyage d’affaires
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Easy after hour check in,Room was neat,tidy and clean.Shared kitchen and bathroom were cleaner than expected which is a great credit. Plenty of modern appliances within kitchen too
Séjour de 1 nuit en mars 2023
Réponse de Lr le 10 août 2023
Hi Tamara, Many thanks for the top rating. We are glad to see that you enjoyed your stay and that everything was perfect for you! Best wishes, Backpackers Imperial

2/10 Horrible

Stephen

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This place needs a serious cleaning. The floors and carpets were disgusting. I would never go barefoot in this place, especially the bathrooms.
Séjour de 2 nuits en mars 2023
Réponse de Lr le 10 août 2023
Hi Stephen, We're sorry to hear that you had a negative experience at our property. We take cleanliness and hygiene very seriously, and we apologize for falling short in this area. We have addressed this issue with our staff and are taking steps to ensure that it doesn't happen again. We have done numerous upgrades to our rooms and common facilities including new comfy beds and new bathrooms. We appreciate all feedback and are working hard to improve continuously. Best wishes, Backpackers Imperial

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2023
Réponse de Lr le 10 août 2023
Hi There, Thank you for your rating. We are glad to see you liked our property. Best wishes, Backpackers Imperial

6/10 Satisfaisant

grant

Les points forts : Équipements
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Its was ok, arrived early and waited till 1pm check in to access my room, at 2:30 ish the cleaner knocks I assume clean my room ( asked if i was checkin out) as bins full and bed un maid.
Séjour de 1 nuit en février 2023

10/10 Excellent

Aine de

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
A very pleasant no frills accomodation option in a great location.
Séjour de 2 nuits en février 2023
Réponse de Lr le 10 août 2023
Hi Aine, Many thanks for the top rating. We are glad to see that you enjoyed your stay and that everything was perfect for you! Best wishes, Backpackers Imperial

8/10 Bien

Dianne

Voyage en famille
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Imperial is in a great location right in centre of Hobart. Easy walk to constitution dock. I would stay again
Séjour de 1 nuit en février 2023

8/10 Bien

Peter

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This stay was my third. Considering the tariff the place is excellent value for a downtown Hobart location. The wotif prepay made the check in process seamless. A phone call to check on a potential booking problem (my fault) was handled with promptly.
Séjour de 4 nuits en février 2023

2/10 Horrible

Benjamin

Voyage en couple
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Room 108, brightest light from the carpark next door shining through all night. Two curtains would be helpful as opposed to one that doesn't quite cover the window. Room was still being cleaned when we arrived, was hoping to drop our luggage off and start exploring but had to wait. Reception hours are a bit strange, closes at 2:30pm, generally people check-in after 2pm so we felt that was a bit odd. Late check-in has to be organised 24hrs prior to arrival. Even though it's on the less expensive side, I still don't feel like you get what you pay for. I've seen better facilities at camping grounds. Next time we'll know better :)
Séjour de 1 nuit en janvier 2023

2/10 Horrible

Ziyi

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Firstly, the room is absolutely disgusting. There are still previous guests’ hair on the sheet and significant amount of spit on the ground. Secondly, the reception is extremely lazy. Guests should go across a long, dark and narrow corridor to get outside the hotel after 5 p.m. Thirdly, most of the residents here are not “backpackers”. They are probably homeless junkies who made poisonous loud noises during midnight. Finally, the shared bathroom are also sickly disgusting. Drunken people are vomiting in the sink and toilet, no hotel staff are going to clean it. DO NOT BOOK THIS HOTEL!!!
Séjour de 1 nuit en janvier 2023

4/10 Médiocre

Hadas

Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
The hostel is in great location but it is not clean, the showers were never cleaned and very little hot water.there is no lift wven thought there are 3 levels, check in time is only between 1-2.30 PM.

10/10 Excellent

Cassandra

Séjour de 2 nuits en janvier 2023

6/10 Satisfaisant

Voyageur vérifié

Voyage en groupe
Les points forts : Propreté et confort de la chambre
Comfortable
Private twin room shared bathroom. Room was larger than expected and clean. No screen on window though, was warm so had to have open. Reception only open for an hour which was inconvenient. Bring a towel.
Séjour de 1 nuit en janvier 2023

8/10 Bien

Kaye

Les points forts : Personnel et service
It was a clean room for the night and much appreciated

4/10 Médiocre

Mikaela

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement

6/10 Satisfaisant

Erik

Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Für zwei Nächte noch ok
Ein deutlicher Hinweis, dass der Check-In um halb drei schließt, wäre wünschenswert. Das Einzelzimmer war sehr in die Jahre gekommen. Die Gemeinschaftsdusche auch. Handtücher gab es keine, und WLAN auch nicht. Nächstes Mal ist mir Hobart etwas mehr Komfort wert.
Séjour de 2 nuits en décembre 2022

8/10 Bien

Laura

Les points forts : Propreté et personnel et service
Basic but clean, good location. I enjoyed my stay here. Only complaint was that none of the emails I sent were responded to.
Séjour de 23 nuits en septembre 2022

2/10 Horrible

Andrew

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Arrived 5:30pm (late) and went to room and it was not cleaned. Gave us another room and then same thing, still required cleaning. We’re told it may be 30 minute wait to get room cleaned but we had seen enough by this time and left. I would have to say it’s the worst hostel I have seen unfortunately. I have stayed in over 50 hostels in my life. It was so dark throughout the corridors which gave it a creepy feel. A refund would have been appreciated. Long story short , I don’t recommend this hostel if your looking for a bit of life
Séjour de 1 nuit en octobre 2022

10/10 Excellent

Mardi

Les points forts : Propreté et personnel et service
Great place to stay
Séjour de 1 nuit en juin 2022

4/10 Médiocre

Gavin

Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Below average. Sharing a smelly, dirty room with two long-term staying students. Bathroom similarly un-cleaned. Bed was comfy though
Séjour de 4 nuits en juin 2022

2/10 Horrible

Bryce

Voyage en famille
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Hostel was dirty. Showers were always cold apart from the very last day when I finally got a slightly warm one. Only saw 1 person in the common room and he was on a phone call to his drug dealer the whole time, talking about how the police confiscated his last stash that the person on the other end had sold him. Private room was average but not overly clean. The rest of the facilities are/were poorly kept. Staff weren't overly friendly. One guy seemed disinterested in his job and another guy said he'd leave bag check unlocked after office hours so I could come back for my bag before my flight left, but then he locked it anyway and lied, claiming a guest had locked it (yet there was the same amount of bags in there as when I left my bag).
Séjour de 3 nuits en juin 2022

2/10 Horrible

Belinda

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
One of the worst Ive ever stayed. Check in closed at 4.30pm, after that you enter via a night door which is located down a dark, dingy alley and used as the outdoor area full of smokers. I arranged a late check in before booking, the staff answering after hours seem really inconvenienced, and not engaging at all. They take your credit card details, hand you a key and you have to ask about the location of your room and check out times. I was embarrassed for Australia if this is what our international guests would get greeted on their travels to this beautiful city. The single private room had holes in the floor, which was made of chipwood, the bedding was old, it generally felt unsafe and I locked my bags. I wasnt given a towel as I arrived 'after hours' at 7.30pm, even though one should be included with the room. Everytime someone came or went from the night door (4.30pm onward) the noise of the door banging and voices, footsteps could be heard (keeping in mind they walk past all the private rooms who are paying higher rates). The hostel had zero atmosphere, common areas empty aside from a blaring TV. Probably because the rules and threats of $ fines for any fun (drinks, food, noise). It felt so scabby most wouldnt run the risk of breaking any rules. I was worried they'd steal my ccard details. The location is not amazing either, most local restaurants tailor to the CBD and were closed at 7.30pm.The only good thing was no bed bugs, but honestly that was a surprise.
Séjour de 1 nuit en avril 2022

8/10 Bien

Nadine

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2022

2/10 Horrible

Hye Yeon

Séjour de 7 nuits en mars 2022

8/10 Bien

Michelle

Les points forts : Personnel et service
Séjour de 1 nuit en mars 2022

6/10 Satisfaisant

Max

Séjour de 1 nuit en mars 2022

10/10 Excellent

Gail

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
As a senior, solo traveler I found this property perfectly adequate for my stay, even if it involved dragging my luggage up 2 flights of stairs. There was a Laundry on site and a Baggage Room. Staff very helpful. Location excellent. Walkable to Salamanca Market and everything else. Stayed in Single room !
Séjour de 1 nuit en février 2022

10/10 Excellent

Vicki

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en février 2022

4/10 Médiocre

Julia

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This hostel did not feel safe for young women travellers. Many of the guests seemed to be older men who appeared as long-term residents. COVID has clearly changed the demographic of this property and as such, this should be communicated online. The building is also in disrepair and very poorly lit inside hallways and stairwells. Nearly pitch black at times.
Séjour de 2 nuits en février 2022

4/10 Médiocre

Jonathan

Séjour de 1 nuit en janvier 2022

8/10 Bien

Wei Fan

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Easy to booking and going to anywhere
Séjour de 2 nuits en janvier 2022

8/10 Bien

Essi

Voyage en groupe
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 3 nuits en décembre 2020