Extérieur

Avis sur ibis Styles Hobart

4 out of 5
ibis Styles Hobart
173 Macquarie Street, Hobart, TAS

Avis

8,8

Excellent

Note des voyageurs de 10 (Excellent), d’après 492 avis sur 998." "
Note des voyageurs de 8 (Bien), d’après 379 avis sur 998." "
Note des voyageurs de 6 (Satisfaisant), d’après 92 avis sur 998." "
Note des voyageurs de 4 (Médiocre), d’après 31 avis sur 998." "
Note des voyageurs de 2 (Horrible), d’après 4 avis sur 998." "

9,2/10

Propreté

9,0/10

Personnel et service

8,8/10

Équipements

9,0/10

Infrastructures et conditions de l’hébergement

8,8/10

Écoresponsabilité

Avis

8/10 Bien

Danny, Quebec

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en janvier 2024

10/10 Excellent

Valérie

Les points forts : Propreté et personnel et service
Séjour de 2 nuits en décembre 2022
Réponse de Puneet le 4 janv. 2023
Dear Valerie,Thank you for your feedback. we are happy to hear that you enjoyed your stay with us. We are looking forward to welcome you back for your next visitSincerely

10/10 Excellent

Etienne

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bien Placé pour tout
Rien à redire
Séjour de 4 nuits en mars 2020
Réponse de Jan le 15 mars 2020
Dear Etienne, It is always a pleasure to see that our guests have enjoyed their stay with us at ibis Styles Hobart.Much appreciate your 10/10 review. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one, if not then even more so! Sincerely, Janine Livingston General Manager

10/10 Excellent

PASCAL

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 5 nuits en février 2020
Réponse de Jan le 11 mars 2020
Hi there, Thank you for taking the time to review our hotel. Much appreciate the 10/10 review. It is great to read that you enjoyed all aspects of your stay with us, it is always a pleasure to receive positive feedback and I will share your comments with the team. Thank you again for sharing your experience, and we can't wait to see you again soon! Kind regards, Janine Livingston General Manager

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Very modern hotel
Séjour de 1 nuit en décembre 2018
Réponse de Janine le 22 déc. 2018
Hi there, We very much appreciate your comments regarding your stay at the ibis Styles Hobart. I am happy to hear that you love the hotel and your stay with us. I will share your comments with all staff and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Janine Livingston General Manager

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great swimming pool and fitness room.
Séjour de 1 nuit en décembre 2018
Réponse de Janine le 22 déc. 2018
Hi there, Thank you for taking the time to share your lovely comments. It is a pleasure to hear that you enjoyed all aspects of your stay with us and thank you for letting us know how much you enjoyed a dip in the pool and the gym. I will share your comments with all staff and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we can't wait to see you again soon! Kind regards, Janine Livingston General Manager

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en novembre 2018
Réponse de Janine le 8 déc. 2018
Hi there, Thank you for your time in rating your stay with us. We hope you had a great time in. We are looking forward to have you back in our hotel. Regards, Janine Livingston, General Manager

10/10 Excellent

Eric

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Vacances en Australie
Hotel un petit peu éloigné du port (10 minutes à pied). Chambre pas très grande. Sinon, bon rapport qualité prix. Superbe piscine avec vue sur le port. Excellent petit déjeuner. Quartier calme et sur
Séjour de 1 nuit en novembre 2018
Réponse de Janine le 13 nov. 2018
Hi Eric, Thank you for your time in giving your feedback with regards to your experience with us. We are glad to know that despite the location and the size of the room being compact, you still find it good value for your money. We hope to have you back to be able to give you the best service that you deserve. Regards, Janine Livingston, General Manager

10/10 Excellent

sab, Lyon

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Super emplacement très bien équipé personnel très agréable je recommande
Séjour de 3 nuits en avril 2018
Réponse de Janine le 24 avr. 2018
Merci beaucoup, nous espérons vous revoir. Cordialement, Janine Livingston, directrice générale

10/10 Excellent

Rami, Vienna

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Helpful front desk
Séjour de 2 nuits en mai 2024

10/10 Excellent

Anthony

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Friendly welcome. Room was quiet small but very clean and had everything for a comfortable stay. Parking an extra $24 per night. Great location, five minute walk to Salamanca Markets, shopping CBD, restaurants and harbour area. Perfect base for exploring Hobart and surrounds.
Séjour de 4 nuits en mai 2024

10/10 Excellent

Mason

Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Perfect place to be honest, one of the best place I have ever stayed in Hobert, near to shops and restaurants, not too far from the iconic and historic places, great staff in the front desk, and the best thing is they are there 24/7, you will have no stress of checking in late or coming home late in the night with no keys haha, By the way building is no smoking to be prepared to go out for smoke, also parking is available downstairs $20 per night or they can organise for you down the block for $17 a night Over all our stay was pretty good, love it. I will definitely be coming back.
Séjour de 4 nuits en mai 2024
Réponse de Nils le 7 mai 2024
Dear Mason,Thank you so much for your wonderful feedback! We're thrilled to hear that you had such a positive experience during your stay with us in Hobart. It's fantastic to know that you found our location convenient, with easy access to shops, restaurants, and iconic historic sites.We're glad you appreciated our 24/7 front desk service – we always aim to make our guests' experiences as stress-free as possible, even when arriving or returning late at night!Regarding smoking and parking, we appreciate your understanding. Our no-smoking policy is in place to ensure the comfort and safety of all guests, and we're glad it didn't detract from your enjoyment. As for parking, we strive to provide convenient options, and we're pleased to offer both on-site parking and assistance in arranging off-site parking at competitive rates.It's wonderful to hear that you had such a positive overall stay with us, and we're honored that you're already planning to return. We can't wait to welcome you back for another fantastic experience!

8/10 Bien

Liam

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Spacious and comfortable within walking distance of CBD.
Séjour de 2 nuits en avril 2024
Réponse de Nils le 7 mai 2024
Dear Liam,Thank you for taking the time to share your feedback! We're delighted to hear that you found your stay with us spacious and comfortable.Our convenient location near the CBD is indeed one of our highlights, and we're glad you were able to enjoy the ease of exploring the city on foot.We hope to have the pleasure of welcoming you back again in the future for another enjoyable stay!

10/10 Excellent

Kelly

Les points forts : Propreté et personnel et service
Beautiful
Séjour de 3 nuits en avril 2024
Réponse de Nils le 7 mai 2024
Dear Kelly,Thank you for your kind words! We're thrilled to hear that you found your stay beautiful.Your feedback means a lot to us, and we're delighted that you had such a positive experience with us.We look forward to the pleasure of hosting you again in the future!

8/10 Bien

Mira

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
It was very clean and newish. Resturant and bar staff were great, but front desk and cleaning staff were not so good. They prefered to talk to each other rather than help customers...
Séjour de 4 nuits en avril 2024
Réponse de Nils le 7 mai 2024
Dear Mira,Thank you for sharing your feedback with us. We're pleased to hear that you found our facilities clean and relatively new, and that you enjoyed the service provided by our restaurant and bar staff.However, we're genuinely sorry to learn about your less-than-ideal experiences with our front desk and cleaning staff. Providing excellent customer service is a top priority for us, and we apologize if we fell short of your expectations in this regard. Rest assured, we take your feedback seriously and will address this matter internally to ensure that all of our team members are attentive and focused on assisting our guests.We appreciate your honesty and hope that you'll give us another opportunity to provide you with the outstanding service that we strive for. Please don't hesitate to reach out if there's anything else we can do to improve your experience.

10/10 Excellent

Gale

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Nils le 7 mai 2024
Dear Gale,Thank you so much for your fantastic 5 out of 5 feedback! We truly appreciate you taking the time to share your positive experience with us.We're thrilled to hear that you had such a wonderful stay and that everything met your expectations. Our team works hard to ensure that every guest has a memorable and enjoyable experience, so it's incredibly rewarding to receive such positive feedback.We look forward to the pleasure of hosting you again in the future. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know.

10/10 Excellent

Goshka

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Close to all the tourists wants. Loved the pool and the hotel views. Overall a great experience
Séjour de 5 nuits en avril 2024
Réponse de Nils le 7 mai 2024
Dear Goshka,Thank you for sharing your feedback with us! We're delighted to hear that you enjoyed your stay and that our location close to tourist attractions met your needs perfectly.We're thrilled that you loved our pool and the views from the hotel. Providing a great experience for our guests is our top priority, and we're so glad that we could contribute to your enjoyment of your time here.We look forward to welcoming you back for another great experience in the future. If there's anything else we can do to make your next stay even better, please don't hesitate to let us know.

10/10 Excellent

Gale

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Nils le 7 mai 2024
Dear Gale,Thank you so much for your fantastic 5 out of 5 feedback! We truly appreciate you taking the time to share your positive experience with us.We're thrilled to hear that you had such a wonderful stay and that everything met your expectations. Our team works hard to ensure that every guest has a memorable and enjoyable experience, so it's incredibly rewarding to receive such positive feedback.We look forward to the pleasure of hosting you again in the future. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know.

10/10 Excellent

chris

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lovely clean hotel with friendly staff. Great :-)
Séjour de 1 nuit en avril 2024
Réponse de Nils le 7 mai 2024
Dear Chris,Thank you so much for your wonderful feedback! We're thrilled to hear that you found our hotel to be lovely and clean, and that our staff were friendly during your stay.Providing a welcoming and comfortable experience for our guests is our top priority, and we're delighted that we could meet your expectations. Your kind words mean a lot to us, and we're grateful for your appreciation.We hope to have the pleasure of welcoming you back again in the future for another great stay. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know.

10/10 Excellent

Stephen

Voyage en famille
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Pool is excellent
Séjour de 4 nuits en avril 2024
Réponse de Nils le 7 mai 2024
Dear Stephen,Thank you for sharing your feedback with us! We're delighted to hear that you enjoyed our pool facilities during your stay.Ensuring our guests have access to excellent amenities like our pool is a top priority for us, and we're thrilled that you found it to be to your liking. Your satisfaction is important to us, and it's always gratifying to receive positive feedback.We look forward to welcoming you back again soon for another enjoyable stay. If there's anything else we can do to make your next visit even better, please don't hesitate to reach out.

10/10 Excellent

Mira

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I really recommend Ibis hotel.. everything was amazing starting from the staff and especially the manager who was very helpful .. to the service, the breakfast and the best part was the sauna and pool, we used it everyday and looked forward to getting back to the hotel for a session.Highly recommend..
Séjour de 5 nuits en avril 2024
Réponse de Nils le 8 mai 2024
Dear Mira,Thank you so much for your wonderful feedback! We're thrilled to hear that you had such an amazing experience during your stay at Ibis Hotel.Our team works hard to ensure that every guest has a memorable and enjoyable stay, and we're delighted that you found our staff, especially the manager, to be very helpful. We'll be sure to pass on your kind words to them.It's fantastic to hear that you enjoyed our service, breakfast, and especially our sauna and pool facilities. We're glad that we could contribute to making your stay even more enjoyable.We truly appreciate your recommendation and hope to have the pleasure of welcoming you back again in the future. If there's anything else we can do to make your next stay even better, please don't hesitate to let us know.

10/10 Excellent

Darwin, Dargaville

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
excellent staff and quiet stay
Séjour de 5 nuits en mars 2024
Réponse de Nils le 13 avr. 2024
Thank you for your feedback, Darwin! We're thrilled to hear that you had an excellent stay with us and that you found our staff to be excellent as well. Providing exceptional service and a quiet environment for our guests is important to us, and we're glad we could meet your expectations. If there's anything else we can do to make your next stay even better, please don't hesitate to let us know. We look forward to welcoming you back for another great stay in the future!

8/10 Bien

Martina

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
In weniger als 10 ist man an allen "wichtigen" Orten als Tourist in Hobart. Mich hat nur gestört, dass mein Fenster zum Innenhof ging und so weng Tageslicht ins Zimmer kam.
Séjour de 3 nuits en mars 2024
Réponse de Nils le 13 avr. 2024
Vielen Dank für Ihr Feedback, Martina! Wir freuen uns zu hören, dass Sie die zentrale Lage unseres Hotels zu schätzen wissen und dass Sie schnell und bequem zu den wichtigsten Sehenswürdigkeiten in Hobart gelangen konnten. Es tut uns jedoch leid zu hören, dass das Zimmer mit Blick auf den Innenhof für Sie nicht ausreichend Tageslicht bot. Ihre Zufriedenheit liegt uns am Herzen, und wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen. Wenn es noch etwas gibt, womit wir Ihren nächsten Aufenthalt verbessern können, lassen Sie es uns bitte wissen.

10/10 Excellent

Rachel

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Property was conveniently located.
Séjour de 5 nuits en mars 2024
Réponse de Nils le 13 avr. 2024
Thank you for your feedback, Rachel! We're pleased to hear that you found our property conveniently located. Your satisfaction is important to us, and we strive to provide a convenient and enjoyable experience for all our guests. If there's anything else we can do to make your next stay even better, please feel free to let us know. We look forward to welcoming you back in the future!

10/10 Excellent

Nan

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Bed comfortable, clean room and cosy
Séjour de 2 nuits en mars 2024
Réponse de Nils le 13 avr. 2024
Thank you for your feedback, Nan! We're delighted to hear that you found our bed comfortable, the room clean, and cosy. Your comfort and satisfaction are our top priorities, and we're glad to know that we met your expectations in these areas. If there's anything else we can do to enhance your experience further, please don't hesitate to let us know. We look forward to welcoming you back for another pleasant stay in the future!

10/10 Excellent

Kirthie

Séjour de 6 nuits en mars 2024
Réponse de Nils le 8 mai 2024
Dear Kirthie,Thank you so much for your fantastic 5 out of 5 feedback! We truly appreciate you taking the time to share your positive experience with us.We're thrilled to hear that you had such a great stay. If you have a moment, we'd love to hear more about what specific aspects of your experience you enjoyed the most. Whether it's our amenities, services, or anything else that made your stay memorable, your insights would be invaluable in helping us continue to provide exceptional experiences for our guests.Once again, thank you for your kind words, and we hope to have the pleasure of welcoming you back again soon for another wonderful stay!

8/10 Bien

Sally

Séjour de 2 nuits en mars 2024
Réponse de Nils le 8 mai 2024
Dear Sally,Thank you for your feedback and for choosing to stay with us. We're glad to hear that overall, your experience was positive.We'd love to learn more about what aspects of your stay you enjoyed and if there were any areas where we could improve. Understanding both the highlights and any areas that didn't meet your expectations will help us enhance our services for future guests.Your input is highly valuable to us, and we appreciate any additional details you can provide.Thank you again for your feedback, and we hope to have the opportunity to welcome you back for an even better experience in the future.

10/10 Excellent

Yosuke

Voyage d’affaires
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Wonderful hotel, with a good location, good facilities, good staff, and clean rooms. This time I stayed for five days in a row, and as a long-term guest, if I may request improvement, I would appreciate a breakfast buffet with a different breakfast menu every morning. If it is the same breakfast menu every day, I get a bit bored after the third day.
Séjour de 4 nuits en mars 2024
Réponse de Nils le 13 avr. 2024
Thank you for your wonderful feedback, Yosuke! We're thrilled to hear that you enjoyed your stay with us and found our hotel to have a good location, facilities, staff, and clean rooms. Your loyalty as a long-term guest means a lot to us, and we're grateful for your continued patronage.We appreciate your suggestion regarding the breakfast buffet. Providing variety is important to us, and we'll certainly take your feedback into consideration as we review and improve our offerings. Our aim is to ensure that every aspect of your stay exceeds your expectations, and your input helps us achieve that goal.Thank you again for choosing to stay with us, and we look forward to welcoming you back for another great stay. If there's anything else we can do to enhance your experience, please don't hesitate to let us know.

10/10 Excellent

Tracy

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great location in Hobart Staff very pleasant
Séjour de 3 nuits en février 2024
Réponse de Nils le 13 avr. 2024
Thank you for your feedback, Tracy! We're thrilled to hear that you enjoyed our hotel's great location in Hobart and that our staff made your stay pleasant. Your kind words mean a lot to us, and we'll be sure to pass along your compliments to our team. If there's anything else we can do to make your next stay even better, please don't hesitate to let us know. We look forward to welcoming you back for another wonderful experience!

6/10 Satisfaisant

Karen

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de Nils le 13 avr. 2024
Thank you for your feedback, Karen! Your input is invaluable to us as we strive to provide the best experience possible for our guests. If there are any specific areas where you feel we could improve or if you have any suggestions, please feel free to share them with us. Your satisfaction is our priority, and we look forward to welcoming you back for another great stay in the future!

8/10 Bien

Anabela Nobre Cordeiro dos, SOUTH MELBOURNE

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It’s a very new hotel, good location, can walk everywhere. Liked the fact they have a pool and sauna facilities. It just needs a tiny bit more attention to detail, my safe was beeping, was fixed soon after i mentioned it. The USB port wasn’t working next to the bed which is a shame because so handy. Would stay again.
Séjour de 2 nuits en janvier 2024
Réponse de Nils le 13 avr. 2024
Thank you for sharing your feedback, Anabela! We're delighted to hear that you enjoyed our hotel's location and amenities, including the pool and sauna facilities. Your comments regarding attention to detail are invaluable to us, and we apologize for any inconvenience caused by the issues with the safe and USB port. We're pleased to hear that our team was able to address the safe promptly once it was brought to their attention. Rest assured, we'll look into the USB port concern to ensure it's functioning properly for future guests. We appreciate your understanding and willingness to stay with us again. Your satisfaction is our top priority, and we look forward to welcoming you back for an even better experience next time!

8/10 Bien

Bill

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
A little away from things.
Séjour de 3 nuits en février 2024
Réponse de Nils le 13 avr. 2024
Thank you for sharing your feedback, Bill. We appreciate your perspective on our location. While we strive to provide a tranquil retreat away from the hustle and bustle, we understand that proximity to amenities and attractions is important to our guests. We'll take your feedback into consideration as we continuously strive to enhance the overall experience for our guests. If there's anything specific you feel would improve your stay in terms of location, please feel free to let us know. We value your input and hope to have the opportunity to welcome you back for an even better experience in the future.

6/10 Satisfaisant

Gary

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Average
Séjour de 7 nuits en février 2024
Réponse de Nils le 13 avr. 2024
Thank you for sharing your feedback, Gary. We appreciate your honesty, as it helps us identify areas where we can improve. Your satisfaction is important to us, and we're committed to making every guest experience exceptional. If there are specific areas where you feel we could enhance your experience, please don't hesitate to let us know. We value your input and hope to have the opportunity to exceed your expectations in the future.

10/10 Excellent

Arthur

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Check in about Midday. Told too early for room availability. I asked to record check-in to reserve a room, and that I wouldn't be returning until about 10PM. Returned and informed no record of earlier contact. The room in total darkness and unable to locate the light switch. Feeling around the room located switches by pure accident on the opposite wall to the entry. Suitcase too light to keep the door open to shed any light. The experience could have been better. The front staff were very helpful and courteous.
Séjour de 1 nuit en février 2024
Réponse de Nils le 13 avr. 2024
Thank you for sharing your experience with us, Arthur. I'm truly sorry to hear about the inconveniences you encountered during your check-in and upon entering your room. Your feedback is incredibly valuable to us, and we'll address these issues promptly to ensure a smoother experience for our guests in the future. It's heartening to hear that our front staff were helpful and courteous despite the challenges you faced. We're committed to improving and providing a more seamless stay for all our guests. If there's anything else we can do to make it right, please don't hesitate to let us know. We appreciate your understanding and hope to have the opportunity to welcome you back for a much improved stay.

10/10 Excellent

Steven

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Upon arrival we were greeted by an extraordinary staff member who helped us quickly get checked in and coordinated travel arrangements for us.
Séjour de 2 nuits en février 2024
Réponse de Nils le 13 avr. 2024
Thank you for sharing your feedback, Steven! We're thrilled to hear that you had such a positive experience with our staff member during your arrival. Providing excellent service and ensuring smooth check-ins are top priorities for us, and it's wonderful to know that we met your expectations. We're glad we could assist with your travel arrangements as well, making your stay even more convenient. Your kind words will be shared with our team member, as they will be delighted to hear about the positive impact they had on your visit. We look forward to welcoming you back for another great stay in the future!

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Propreté
Les points faibles : Personnel et service
No response from housekeeping when seeking a missing handtowel. Superior room very small for two people. Wonderful pool. A great restaurant with friendly staff but can't get a coffee there.
Séjour de 5 nuits en février 2024

10/10 Excellent

Denise

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This was a great hotel friendly helpful staff and had all you needed in the room at a reasonable price
Séjour de 2 nuits en février 2024

6/10 Satisfaisant

Julie

Voyage en couple
Les points forts : Propreté
Les points faibles : Personnel et service
Very slow check in and hate it when staff cannot program your cards correctly so you have to go back to reception to do it properly. Very few facilities in room snd we made a coffee first morning in room and milk was not replaced. Rooms were quiet. 10 min walk to Salamanca markets..which was good.
Séjour de 3 nuits en février 2024

10/10 Excellent

Juan

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent Customer Service
Séjour de 2 nuits en février 2024

6/10 Satisfaisant

Vickki

Les points forts : Personnel et service
Noisy at night. Glass in windows should have been thicker to drown out traffic noise more when on the lower levels. Fridge in room made clicking and droning noises all night.
Séjour de 3 nuits en février 2024

6/10 Satisfaisant

Joanne

Voyage en couple
Les points forts : Propreté
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Very clean property. We arrived on a hot day, the “welcome” piece of paper advised cold filtered water was in the fridge. No water in fridge. Reception advised they longer provide water!!! 3 teabags for 2 people for 3 days. Can’t even purchase a bottle of water as no vending machine. Breakfast great. Dinner terrible. Neither of us ate it. Staff advised lots of people unhappy not having access to water or a vending machine.
Séjour de 2 nuits en février 2024

8/10 Bien

Caryle

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en février 2024

8/10 Bien

Melanie

Séjour de 2 nuits en janvier 2024

6/10 Satisfaisant

Neven

Voyage en famille
Les points forts : Infrastructures et conditions de l’hébergement
We stayed for 5 nights in standard rooms it was basic but clean , had tea and coffee provided but it would be lovely if there was microwave too . The location was suitable . It was fine overall.
Séjour de 5 nuits en janvier 2024

6/10 Satisfaisant

Quynh

Séjour de 2 nuits en janvier 2024

8/10 Bien

Lili

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Freindly staff , clean facility, cozy room Nice swimming pool, yammy breakfast, staff in dinning room are kind & helpful.
Séjour de 3 nuits en janvier 2024

8/10 Bien

Dale

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en janvier 2024

10/10 Excellent

Emily

Had a wonderful stay at this well priced clean hotel in a great location with lovely pool
Séjour de 7 nuits en janvier 2024

6/10 Satisfaisant

Julieta

Voyage en famille, Voyage en couple
Les points forts : Personnel et service
Les points faibles : Équipements
The check in process was okay. Convenient location because you can walk to city centre in 5 minutes. For the rooms, there were no amenity kits (mini conditioner, lotion, shower cap etc) in the room, hand towels were not provided, only bath, face and floor towel. Apparently it is by request. I don't think the rooms are vacuumed if we request for room clean. I also advised at check in that I am a Gold Member with Accor Plus and also emailed them before check in, but I did not have the benefit of water bottles in my room and the amenity kits :( Although when I asked at reception, Manager provided them to me which I appreciated.
Séjour de 4 nuits en janvier 2024

10/10 Excellent

Elizabeth

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Fantastic location and dining options at accomodation. Really liked the pool and gym facilities.
Séjour de 3 nuits en janvier 2024