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Avis sur Silverland Sakyo Hotel & Spa

4 out of 5
Silverland Sakyo Hotel & Spa
10A-10B-10C Le Thanh Ton St., Ben Nghe Ward, District 1, Ho Chi Minh City

Avis

9,0

Merveilleux

Note des voyageurs de 10 (Excellent), d’après 585 avis sur 1000." "
Note des voyageurs de 8 (Bien), d’après 309 avis sur 1000." "
Note des voyageurs de 6 (Satisfaisant), d’après 65 avis sur 1000." "
Note des voyageurs de 4 (Médiocre), d’après 25 avis sur 1000." "
Note des voyageurs de 2 (Horrible), d’après 16 avis sur 1000." "

9,2/10

Propreté

9,2/10

Personnel et service

8,8/10

Équipements

8,8/10

Infrastructures et conditions de l’hébergement

8,8/10

Écoresponsabilité

Avis

10/10 Excellent

Lydia

Séjour de 1 nuit en octobre 2023
Réponse de sarah le 10 oct. 2023
Sakyo xin chao Ms. Lydia,Thank you for your continuous support and loyalty. It is always great to see our return guests.We are indeed very pleased to hear that you have had a memorable stay experience with the warm hospitality service of our team. We appreciate your trust and recommendation and we look forward to taking care of you on your coming trips to Saigon.Silverland Sakyo Team

10/10 Excellent

Maxime

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Correct mais un peu déçu pour le prix
L'hôtel semble est bien situé et semble de bon standing. Le personnel est très courtois Néanmoins au vu du prix (assez élevé comparé à ce qui peut se faire ailleurs dans la ville), nous espérions mieux. La chambre est confortable mais pas exceptionnelle non plus, la lumière traverse les volets. Le petit-déjeuner est correct sans être excellent
Séjour de 1 nuit en mai 2019
Réponse de Mr Andy le 24 juin 2019
We are very happy and appreciated your value feedback. We will strictly take note and and improve our service be better day by day.

10/10 Excellent

Damien

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en juillet 2018
Réponse de Lucy Nguyen le 6 août 2018
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

cedric , puteaux

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Cadre magnifique
Une surprise dès l’arrivé et qu s’intensifie une fois dans la chambre ! La chambre est juste SPLENDIDE 0__0 d’un charme unique franchement on était trop trop trop content ! Petite mention spéciale pour les toilettes chauffantes hahaha ! L’hôtel est bien placé pas de soucis ! Le best reste quand même le jaccuzi sur le toit de l’hôtel, c’est simple, nos soirées étaient là-bas après’ une bonne journée de marche rien de mieux ! Petite ambiance tamisée, musique et cocktails. Mon prochain retour à HCMV sera obligatoirement là-bas !
Séjour de 2 nuits en mars 2018
Réponse de Ms. Lucy le 20 avr. 2018
Merci de rester avec nous. Nous apprécions vos commentaires!

10/10 Excellent

DANIEL

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Parfait
Sans hésitation
Séjour de 7 nuits en juillet 2017

10/10 Excellent

DANIEL

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Tout simplement formidable
Nous allons toujours à cet hôtel. Emplacement de choix, service irréprochable, gentillesse du personnel. Formidable
Séjour de 5 nuits en juillet 2017

10/10 Excellent

nana, paris

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hotel tres sympa que je recommande
Hotel bien situé, agréable et depaysant Le rapport qualité prix est vraiment incroyable

10/10 Excellent

Gilles

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Coup de coeur
sejour bien trop court mais ce fut tres bien

10/10 Excellent

Mohamed Amine

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Magnifique hôtel au style japonais
Nous avons passé deux nuits dans ce magnifique hôtel au style japonais très bien placé dans de quartier 1 de la ville. Le personnel était très accueillant et au petits soins. Un très bon petit déjeuner en Buffet très varié est offert. entre 15h30 et 17h un petit groupe de musiciens au style japonais animent le hall d'entree. La chambre était confortable, bien agencée et décorée avec goût avec une salle de bain complètement ouverte. On a également bien profité du jaccousy sur la térasse en fin de journée. Nous recommandons cet hôtel sans aucune hésitation.

6/10 Satisfaisant

Van Hien

Chambre petite et sombre Un petit bassin dangereux à cause des carrelages cassés et ce bassin ne peut pas être considéré comme une piscine extérieur comme indiqué sur le site hôtels.com. L'accueil varie : les Viets sont moins considérant que les étrangers. Le petit déjeuner est correct.

4/10 Médiocre

Christophe, Paris

Les points forts : Propreté et personnel et service
Les points faibles : Confort de la chambre
Deluxe Room has no window in this 4 star hotel !
This hotel is really cheapper in comparison with Continental, Rex, Grand hôtel and Majestic 3 negative points : - deluxe room have no window, looks like a cave - swimming pool doesn't allow swimming due to small dimensions (4m x 4m) because of the stones separate the pool. Should be qualifiés as a spa - fitness room is only 3 machines on the terrasse with swimming pool and transats Positives points : - price for a 4 stars hotel (but no Windows in deluxe rooms) - decoration

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre

6/10 Satisfaisant

Rizlaine

Les points forts : Propreté et confort de la chambre

10/10 Excellent

claude, Bastia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent hotel . Très bon rapport qualité service
Visite de la ville et sorties nocturnes.

10/10 Excellent

Guillaume, Paris

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Grand confort
Grand hôtel très propre et très bien équipé. Les chambres sont spacieuses et très jolies. Merci beaucoup aux portiers-bagagistes pour leur gentillesse.

8/10 Bien

VIRGINIE, cergy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
depaysant
Hotel de style japonais tres agreable et propre. Points negatifs sur la climatisation mal positionnee et absence de fenetre qui assombrissait la piece.

10/10 Excellent

thomas, Olivet

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Découverte de Saigon
Superbe hotel avec une découvrir très soignée. Attention toutefois aux chambres de base qui ne possèdent pas de fenêtres donnant sur l extérieur

10/10 Excellent

Emmanuel, Strasbourg

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Superbe terrasse et chambres bien aménagées
Accueil sympathique et surclassement pour la chambre. Superbe terrasse sur le toit, animations avec musique traditionnelle et collations gratuites dans l'après-midi, une adresse à recommander !

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre

10/10 Excellent

JACQUES, Paris

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
À recommander
Confort,déco soignée,quartier "chic"de HCM,petit-déjeuner excellent,personnel attentionné et charmant

10/10 Excellent

guitoudenov

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
super choix
excellent hotel très bien situé dans saigon, avec un personnel d une gentillesse exceptionnelle, petit dejeuner excellentissime et quel bonheur de se détendre dans le jacuzzi sur la terrasse en buvant un cocktail après une journée de visite épuisante j ai rarement été aussi content de mon choix d Hotel et je ne comprends pas pourquoi cet hotel n a que 4 etoiles

8/10 Bien

Franck, Courbevoie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très bien situé, à quelques minutes du centre à pied. chambre spacieuse (nous avons été surclassé). Jolie décoration.

10/10 Excellent

Corey

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
amazing staff in this hotel all dedicated to make sure your stay in enjoyable. Truly wonderful and I will certainly stay again. Thank you for the great memory!
Séjour de 8 nuits en mai 2024
Réponse de SARAH le 19 mai 2024
Sakyo xin chào Mr. Corey Mchugh,Thank you for taking your valuable time to post your review for your recent stay with us.We are delighted to hear that you found our hotel your "home away from home" during your recent visit to Saigon.We have expressed your appreciation to our team who were all thrilled to receive your recognition. We are happy to know that your stay was truly complete and memorable.Once again thank you for taking the time to provide us with your feedback and we look forward to welcoming you back to the hotel for another great stay.Warm regards,Trang Lam (Ms.)Front Office Manager

10/10 Excellent

Little

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hotel on is truly exceptional. The customer service from the staff is impeccable, always ready to assist. The free afternoon teas with tapas and sweets were a delightful surprise. With its prime location and excellent service, I will definitely stay here again in Saigon.
Séjour de 2 nuits en mai 2024
Réponse de Sammy le 7 mai 2024
Warmest greetings from Silverland Sakyo Hotel!What a wonderful review about your latest experience at our hotel on Expedia! I really appreciate what you thought about us and I am glad to learn that you were satisfied with our hotel services and our staff.Once again, thank you for your amazing feedback about our services, and please do not hesitate to contact me if you plan to visit Ho Chi Minh City again in the future.Thank you & Best regards,Thao Nguyen (Ms.)Front Office Supervisor

10/10 Excellent

Yan

Les points forts : Infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de Sammy le 4 mai 2024
Dear Mr. Yan,Warmest greetings from Silverland Sakyo Hotel!What a wonderful review about your latest experience at our hotel on Expedia! I really appreciate what you thought about us and I am glad to learn that you were satisfied with our hotel services and our staff.Once again, thank you for your amazing feedback about our services, and please do not hesitate to contact me if you plan to visit Ho Chi Minh City again in the future.Best regards,Thao Nguyen (Ms.)Front Office Supervisor

8/10 Bien

Arlene de

Les points forts : Personnel et service et équipements
Staff show effort to accomodate There pounding and grinding at 5 am Door does not lock. I chose a hotel room with window and they want to give me a windowless room. The rooms are beautifully decorated. Fountains everywhere. It’s ok
Séjour de 2 nuits en avril 2024
Réponse de SARAH le 3 mai 2024
Sakyo xin chao Mrs. Arlene De Guzman,It was an honor to welcome you to the Silverland Sakyo Hotel. On behalf of the Silverland community, we would like to express our gratitude for your positive feedback.We are pleased to know you have been satisfied with every single service delivered, that's a reward to the team who are working hard to wish you all a special moment at Silverland Sakyo.Hope you have a nice trip and will visit us again when travel brings you back to Ho Chi Minh someday.Best regards, Trang Lam (Ms.)Front Office Manager

10/10 Excellent

Yan

Séjour de 1 nuit en avril 2024
Réponse de SARAH le 20 mai 2024
Sakyo xin chào Mr. Nghia Lam,Thank you for choosing Silverland Sakyo Hotel for your destination, and thanks for your review on Expedia,Providing excellent services with heart is a goal we are always focusing on, we wish our guests a warm welcome and home feeling at Silverland Sakyo. The team is most grateful for your reviewOnce again, thank you and on behalf of the team, we look forward to welcoming you back in the near future.Warm regards,Trang Lam (Ms.)Front Office Manager

10/10 Excellent

Patrick

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Some of the best service received in decades! All staff were incredible! However, Khang the doorman and Thao the concierge/ checkin person provided the most client friendly and accommodating service received in many many years!!! Really deserve all the best in their careers now and in the future!!!
Séjour de 4 nuits en avril 2024
Réponse de Sammy le 23 avr. 2024
Sakyo xin chao Mr. Mcguire Patrick,Thank you for sharing with us your kind feedback on your recent stay at the Silverland Sakyo Hotel.We are indeed very pleased to hear that you have had a memorable stay experience with the warm hospitality service of our team. We do hope that we will have another chance to give you another fantastic stay in Ho Chi Minh City.Best regards,Thao Nguyen (Ms.)Front Office Supervisor

10/10 Excellent

George

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This is a great hotel and the staff are among the friendliest of any in the world. They allowed us to check in early, upgraded my room w/o me requesting it, and even gave us a complimentary bottle of wine for my partner’s birthday. I didn’t tell them. They just saw it on her passport so it was a welcome surprise.
Séjour de 1 nuit en avril 2024
Réponse de Sammy le 20 avr. 2024
Sakyo xin chào Mr. George,Thank you for choosing Silverland Sakyo as your destination, and we thank you for taking the time to share such fabulous feedback.We are pleased to know you have enjoyed and been satisfied with every single service delivered, that's a reward to the team who are working hard to wish you all a special moment at Silverland Sakyo.Hope you have a nice trip and will visit us again when travel brings you back to Ho Chi Minh someday.Thank you & Best regards,Thao Nguyen (Ms.)Front Office Supervisor

10/10 Excellent

MINORU, OUMESI

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en avril 2024
Réponse de Sammy le 20 avr. 2024
Warmest greetings from Silverland Sakyo Hotel!What a wonderful review about your latest experience at our hotel on Expedia! I really appreciate what you thought about us and I am glad to learn that you were satisfied with our hotel services and our staff.Once again, thank you for your amazing feedback about our services, and please do not hesitate to contact me if you plan to visit Ho Chi Minh City again in the future.Thank you & Best regards,Thao Nguyen (Ms.)Front Office Supervisor

10/10 Excellent

Nilaurys

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice hotel, located in the Japanese area of the city with lots of dining options.
Séjour de 2 nuits en avril 2024
Réponse de Sammy le 18 avr. 2024
Sakyo xin chào Mr. Nilaurys,Thank you for taking your valuable time to post your review for your recent stay with us.We are delighted to learn that you had a fantastic stay with us, particularly appreciated the excellent service from our attentive staff as well as enjoyed our dining offers. Please rest assured your positive comments have been passed on to the entire of hotel staff. We pride ourselves on delivering the highest standard of customer service so it is always nice to discover this focus is noticed.Again, thank you so much for providing your valuable feedback and we hope that your travels will bring you back to stay with us soon.Thank you & Best regards,Silverland Sakyo Team

10/10 Excellent

Loh

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff is always friendly and helpful. Had a discount for the hotel spa for guests too.
Séjour de 4 nuits en avril 2024
Réponse de Sammy le 15 avr. 2024
Sakyo xin chào!,Thank you for choosing Silverland Sakyo Hotel for your destination, and thanks for your review.Providing excellent services with heart is a goal we are always focusing on, we wish our guests a warm welcome and home feeling at Silverland Sakyo. The team is most grateful for your review.Once again, thank you and on behalf of the team, we look forward to welcoming you back in the near future.Regards,Thao Nguyen (Ms)Front Office Supervisor

6/10 Satisfaisant

Hiroyuki

良かった
Séjour de 1 nuit en avril 2024
Réponse de SARAH le 25 mai 2024
Sakyo xin chào Mr. Hiroyuki,Thank you for your time and your constructive feedback.As we strive to provide the highest level of service every day, we truly regret to learn that we did not meet your expectations. We greatly appreciate your patronage and look forward to the opportunity to welcome you back for a seamless stay. Once again, thank you, and have a pleasant day.Best regards,Trang Lam (Ms.)Front Office Manager

10/10 Excellent

HIDEYUKI

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Sammy le 4 avr. 2024
Sakyo xin chào Yonetomi san,On behalf of the Silverland community, it’s our pleasure to welcome you back to stay at Silverland Sakyo Hotel!We're truly grateful to hear that you had a pleasant stay experience with us, especially your long-lasting impression on our contemporary and comfortable rooms as well as the warm service of our team. Moreover, we are beyond happy to see that Silverland Sakyo is always your home away from home every time you travel to our beautiful city.Once again, thank you for sharing your feedback with us. We hope to have the opportunity to see you again in the near future.Warm regards,Silverland Sakyo Team

10/10 Excellent

Tony

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Likte godt ute arealet, rooftop bar med lite basseng og boblebad. Chill stemning. Litt hard seng. Susing i rør fra andre over liggende rom .
Séjour de 3 nuits en mars 2024
Réponse de Sammy le 31 mars 2024
Sakyo xin chao Mr. Tony,Thank you for taking the time to share very positive feedback about your stay at Silverland Sakyo Hotel.We are happy and proud to know you have enjoyed your time with us. Thank you for letting us know therefore we can improve and upgrade our facilities. Your real feedback will be very useful for our quality performance.We look forward to making your next stay even more magical than your recent stay, welcome back soon!With kind regards,Thao Nguyen (Ms.)Front Office Supervisor

10/10 Excellent

Eri

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Sammy le 15 avr. 2024
Sakyo xin chào!,Thank you for choosing Silverland Sakyo Hotel for your destination, and thanks for your review.Providing excellent services with heart is a goal we are always focusing on, we wish our guests a warm welcome and home feeling at Silverland Sakyo. The team is most grateful for your review.Once again, thank you and on behalf of the team, we look forward to welcoming you back in the near future.Regards,Thao Nguyen (Ms)Front Office Supervisor

8/10 Bien

Yoichi

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Sammy le 14 avr. 2024
Sakyo xin chào Yoichi - san,Warmest greetings from Silverland Sakyo Hotel!What a wonderful review about your latest experience at our hotel on Expedia! I really appreciate what you thought about us and I am glad to learn that you were satisfied with our hotel services and our staff.Once again, thank you for your amazing feedback about our services, and please do not hesitate to contact me if you plan to visit Ho Chi Minh City again in the future.Thank you & Best regards,Silverland Sakyo Team

10/10 Excellent

Wojciech

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It’s a great place to stay without supporting global chain hotels
Séjour de 1 nuit en mars 2024
Réponse de SARAH le 8 avr. 2024
Sakyo xin chào Mr/Ms. Wojciech,Thank you for taking your valuable time to post your review for your recent stay with us.It is always a pleasure to receive such an inspiring review like yours, and I am truly thrilled to know that you thoroughly enjoyed your time with us. We are also glad that our location and our associates' hospitality met your expectations.We hope you have a great trip ahead and will visit us again with a fully satisfaction memory stay.Warm regards,Trang Lam (Ms.)Front Office Manager

10/10 Excellent

Morgan

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The whole experience was a 10/10! The welcome amenity, the room, the hotel decor, the POOL, everything was great.
Séjour de 1 nuit en mars 2024
Réponse de Sammy le 15 mars 2024
Sakyo xin chào Ms. Morgan,Thank you for choosing Silverland Sakyo Hotel for your destination, and thanks for your review on Expedia.Providing excellent services with heart is a goal we are always focusing on, we wish our guests a warm welcome and home feeling at Silverland Sakyo. The team is most grateful for those compliments.Once again, thank you and on behalf of the team, we look forward to welcoming you back in the near future.Best Regards,Thao Nguyen (Ms.)Front Office Supervisor

10/10 Excellent

HIROHISA, LAS VEGAS

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
All the stuff are well trained and kind
Séjour de 2 nuits en mars 2024
Réponse de Sammy le 9 mars 2024
Sakyo xin chào Mr. Hirohisa,Thank you for choosing to stay at Silverland Sakyo, and for recommending our hotel on Expedia.Providing excellent services with heart is a goal we are always focusing on, we wish our guests a warm welcome and home feeling at Silverland Sakyo. The team is most grateful for those compliments.We look forward to welcoming you back again soon.With kind regards,Front Office Supervisor

10/10 Excellent

Naoki

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
スタッフ、サービス、立地の良さでいつも利用しています。
Séjour de 3 nuits en mars 2024
Réponse de Sammy le 9 mars 2024
Sakyo xin chào Mr. Naoki,Thank you for choosing to stay at Silverland Sakyo, and for recommending our hotel on Expedia.We are very glad to learn that you had a positive stay experience with us, and particularly enjoyed the convenience of our central location in the heart of Saigon's, our services, and the warm and attentive service of our team.We look forward to welcoming you back again soon.With kind regards,Thao Nguyen (Ms.)Front Office Supervisor

10/10 Excellent

jessica, mccall

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This was a wonderful hotel and the staff helped us in every way possible. We only wish our stay was longer!
Séjour de 2 nuits en février 2024
Réponse de Sammy le 8 mars 2024
Sakyo xin chào Jessica,Thank you for choosing Silverland Sakyo as your destination, and we thank you for taking the time to share such fabulous feedback.We are pleased to know you have enjoyed and been satisfied with every single service delivered, that's a reward to the team who are working hard to wish you all a special moment at Silverland Sakyo.Hope you have a nice trip and will visit us again when travel brings you back to Ho Chi Minh someday.Thank you & Best regards,Silverland Sakyo Team

10/10 Excellent

Darren

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff at this joint are absolutely 15/10.. attentive personalised service with glowing brilliant attitudes. Absolutely lovely! We were greeted by staff with some information about the area and allowed the check in early. The buffet breakfast daily and complimentary afternoon tea was perfect every time! The location is perfect too. Walking distance to all of the central attractions. Just stay here. You won't regret it.
Séjour de 3 nuits en février 2024
Réponse de Sammy le 2 mars 2024
Sakyo xin chào!Thank you for your choosing Silverland Sakyo Hotel as your accommodation.We are delighted to hear that you found our hotel as your "home away from home" during your recent visit to Saigon. We have expressed your appreciation to our team who were all thrilled to receive your recognition. We are happy to note that you enjoyed our room, breakfast and afternoon tea.Once again thank you for taking the time to provide us with your feedback and we look forward to welcoming you back to the hotel for another great stay.Warm regards,Thao Nguyen (Ms.)Front Office Supervisor

10/10 Excellent

Thanh

Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The spa staff at this place is really good. No need to travel out for a massage.
Séjour de 1 nuit en février 2024
Réponse de SARAH le 3 mars 2024
Sakyo xin chào, Thank you for choosing Silverland Sakyo Hotel for your destination, and thanks for your review on here.Providing excellent services with heart is a goal we are always focusing on, we wish our guests a warm welcome and home feeling at Silverland Sakyo. The team is most grateful for those compliments.Once again, thank you and on behalf of the team, we look forward to welcoming you back in the near future.Regards,Trang Lam (Ms.)Front Office Manager

6/10 Satisfaisant

Andrea

Voyage en couple
Les points forts : Propreté et équipements
Zimmer war schön! Leider Baustelle gegenüber und laut. Wir sind spät und ohne Gepäck angekommen. Hotel war nicht sehr hilfsbereit uns zu unterstützen.Wir haben immer noch keine Kleidung Frühstück mittelmässig
Séjour de 1 nuit en février 2024
Réponse de Sammy le 28 févr. 2024
Sakyo xin chào Ms. Andrea Diller,Thank you for choosing Silverland Sakyo Hotel as your accommodation during your recent trip and for taking the time to share your experience.Firstly, please allow us to apologize for your recent stay experience. As a team, we are committed to ensuring the comfort and stay experience of our guests and I am sorry that we did not meet your expectation during your stay. Your concerns are well noted. Best regards,Thao Nguyen (Ms.)Front Office Supervisor

10/10 Excellent

Lisa

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Das Personal im Hotel war sehr aufmerksam, vom Check-In bis zum Frühstück. Leider ist aktuell sehr lauter Baulärm ab 08:00 morgens. Abends ist bis 22:00 der Pool auf dem Dach benutzbar, was man durch das Brummen im obersten Stockwerk hören kann. Wir hatten eine Kakerlake im Zimmer, nach Anruf kam sofort ein Mitarbeiter der half, diese einzufangen. Anschließend wurde uns ein anderes (Kategorie höher) Zimmer angeboten, welches wir aber aufgrund der Uhrzeit und einer letzten Nacht aber dankend abgelehnt hatten. Die “Reinigungsfunktion“ der Toilette hat nicht funktioniert (oder wir haben sie falsch bedient :)) Die Lage ist toll um diese wundervolle Stadt zu erkunden!
Séjour de 3 nuits en février 2024
Réponse de Sammy le 28 févr. 2024
Sakyo xin chào Mrs. Lisa Ringel,Silverland Sakyo Hotel would like to say thank you so much for your interest in our Hotel. We would like to send you a sincerest apology for the unwanted frustration you have been through. Thank you for letting us know therefore we can improve and upgrade our facilities. Your real feedback will be very useful for our quality performance. We have shared your comments with our Operations team to ensure that these issues will be improved immediately.We do hope this incident will not deter you from staying at our hotel in the future therefore we can deliver our real excellence of service.Best regards,Thao Nguyen (Ms.)Front Office Supervisor

10/10 Excellent

randy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
It is a smaller hotel, which I enjoyed. The staff is amazing! We got upgraded to Executive room, city view. The bed was very comfortable, breakfast was excellent, and afternoon tea time was a luxury. Would definitely stay here again.
Séjour de 2 nuits en février 2024
Réponse de SARAH le 27 févr. 2024
Sakyo xin chào Mr. Randy Prickett,Thank you for choosing Silverland Sakyo Hotel for your destination, and thanks for your review on here.Providing excellent services with heart is a goal we are always focusing on, we wish our guests a warm welcome and home feeling at Silverland Sakyo. The team is most grateful for those compliments.Once again, thank you and on behalf of the team, we look forward to welcoming you back in the near future.Regards,Trang Lam (Ms.)Front Office Manager

10/10 Excellent

Donald

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 6 nuits en février 2024
Réponse de SARAH le 23 févr. 2024
Sakyo xin chào Mr. Donald,What a wonderful review about your latest experience at Silverland Sakyo.I really appreciate what you thought about us and I am glad to learn that you were satisfied with our hotel services and our staff.Once again, thank you for your amazing feedback about our services, and please do not hesitate to contact me if you plan to visit Ho Chi Minh City again in the future.Best regards,Trang Lam (Ms.)Front Office Manager