Avis sur Cochin Zen Hotel
Cochin Zen Hotel
46 Thu Khoa Huan St, Ben Thanh Ward, District 1, Ho Chi Minh City
Avis
8,6
Excellent
9,0/10
Propreté
8,8/10
Personnel et service
8,6/10
Équipements
8,6/10
Infrastructures et conditions de l’hébergement
8,0/10
Écoresponsabilité
Avis
Voyage en groupe
13 nov. 2023
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en novembre 2023
10/10 Excellent
Jean-Philippe, Montréal
Voyage en couple
10 juil. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jean-Philippe
Séjour de 1 nuit en juillet 2023
Réponse de Bao Nguyen le 14 août 2023
Dear Jean-Philippe,We are thrilled to receive your wonderful feedback and recommendation! It's truly heartening to know that you had a memorable experience during your stay at our hotel.Our team takes pride in delivering exceptional service and making our guests feel like royalty. We're glad to hear that our staff's friendliness and helpfulness left a positive impression on you.Furthermore, we're pleased that our central location added to the convenience of your stay. Being able to explore the city easily is indeed a great advantage.Thank you for taking the time to share your positive experience. Should your travels bring you back to the area, we would be absolutely delighted to welcome you once again.Warm regards,Bao Nguyen (Mr.)Front Office Manager
10/10 Excellent
Michel
18 avr. 2022
Michel
Séjour de 1 nuit en avril 2022
8/10 Bien
Voyageur vérifié
3 mars 2020
Voyageur vérifié
Séjour de 2 nuits en février 2020
8/10 Bien
Mai linh
Voyage en famille
8 févr. 2020
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Meilleur alagon que je connais
Mai linh
Séjour de 1 nuit en février 2020
8/10 Bien
Clément
7 févr. 2020
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Ok mais pas fou
Clément
Séjour de 2 nuits en février 2020
10/10 Excellent
Voyageur vérifié
13 sept. 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 3 nuits en septembre 2019
8/10 Bien
veronique
26 avr. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
veronique
Séjour de 1 nuit en avril 2019
8/10 Bien
Voyageur vérifié
22 avr. 2019
Les points forts : Propreté et personnel et service
Voyageur vérifié
Séjour de 1 nuit en avril 2019
10/10 Excellent
Dirk, Hanoi
13 avr. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Le meilleur des Alagons
Dirk
Séjour de 3 nuits en avril 2019
10/10 Excellent
Audrey
18 mars 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent sejour
Audrey
Séjour de 2 nuits en mars 2019
6/10 Satisfaisant
Kim-Chi
15 janv. 2019
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
Kim-Chi
Séjour de 3 nuits en janvier 2019
8/10 Bien
kenji
Voyage d’affaires
20 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
kenji
Séjour de 3 nuits en mars 2024
4/10 Médiocre
Per
1 févr. 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Per
Séjour de 2 nuits en janvier 2024
10/10 Excellent
KAREN
Voyage en couple
28 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
KAREN
Séjour de 2 nuits en janvier 2024
6/10 Satisfaisant
TAKAHARU
16 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
TAKAHARU
Séjour de 2 nuits en janvier 2024
2/10 Horrible
Vu
1 janv. 2024
Vu
Séjour de 1 nuit en décembre 2023
4/10 Médiocre
Voyageur vérifié
Voyage en groupe
30 déc. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Ottima posizione
Voyageur vérifié
Séjour de 3 nuits en décembre 2023
10/10 Excellent
Anilyn
28 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Anilyn
Séjour de 2 nuits en décembre 2023
10/10 Excellent
paula
28 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
paula
Séjour de 2 nuits en décembre 2023
6/10 Satisfaisant
Ryo
Voyage en groupe
27 nov. 2023
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Ryo
Séjour de 3 nuits en novembre 2023
10/10 Excellent
Yukiko
15 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Yukiko
Séjour de 1 nuit en novembre 2023
10/10 Excellent
Jordan
14 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
A MUST visit
Jordan
Séjour de 3 nuits en novembre 2023
10/10 Excellent
Rajesh
4 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Rajesh
Séjour de 2 nuits en novembre 2023
10/10 Excellent
Shunsuke
Voyage en groupe
29 oct. 2023
Les points forts : Propreté et personnel et service
Shunsuke
Séjour de 3 nuits en octobre 2023
10/10 Excellent
Pekka
12 oct. 2023
Pekka
Séjour de 2 nuits en septembre 2023
8/10 Bien
HIMCHAN
5 oct. 2023
HIMCHAN
Séjour de 1 nuit en octobre 2023
8/10 Bien
moray
Voyage en famille
27 sept. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Cochin Zen, worth a visit.
moray
Séjour de 2 nuits en septembre 2023
8/10 Bien
matthew
1 sept. 2023
matthew
Séjour de 1 nuit en août 2023
10/10 Excellent
Garry
16 août 2023
Garry
Séjour de 4 nuits en août 2023
Réponse de Bao Nguyen le 8 sept. 2023
Dear Garry,Thank you for taking the time to leave us a perfect 10/10 rating on Hotels.com! We're delighted to know that you had such a fantastic experience during your stay with us.If you have any additional feedback or comments you'd like to share, please don't hesitate to reach out. We value your feedback and hope to have the pleasure of hosting you again for another wonderful stay in the future.Best regards,Bao Nguyen (Mr.)Front Office Manager
10/10 Excellent
Jay Jay
16 août 2023
Jay Jay
Séjour de 1 nuit en août 2023
Réponse de Bao Nguyen le 8 sept. 2023
Dear Jay Jay,Thank you so much for your fantastic 10/10 rating on Hotels.com! We're thrilled to hear that you had such a wonderful experience during your stay with us.If you have any specific comments or feedback you'd like to share, please feel free to let us know. We appreciate your support and look forward to welcoming you back for another exceptional stay in the future.Best regards,Bao Nguyen (Mr.)Front Office Manager
8/10 Bien
YUK LAN
Voyage en couple
11 août 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
YUK LAN
Séjour de 1 nuit en août 2023
Réponse de Bao Nguyen le 14 août 2023
Hello YUK LAN,Thank you for sharing your feedback on your recent stay at our hotel. We're pleased to hear that you found our hotel stylish and our facilities beautiful. Your insights about the shower and bathroom layout are valuable, and we apologize for any inconvenience you faced in this regard. We will take your comments into consideration for future improvements.It's great to know that you enjoyed the breakfast and the beef soup river. We're also glad that our restaurant staff provided you with polite and attentive service.We appreciate your constructive feedback as it helps us identify areas for enhancement. We hope to welcome you back in the future and provide you with an even better experience.Best regards,Bao Nguyen (Mr.)Front Office Manager
10/10 Excellent
JRSHIANG
3 août 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
JRSHIANG
Séjour de 3 nuits en mai 2023
Réponse de Bao Nguyen le 14 août 2023
Dear JRSHIANG,Thank you for taking the time to rate your recent stay with us. We're glad to see that you've given us a perfect score of 5 out of 5. We hope you had a wonderful experience during your time at our hotel. If you have any specific feedback or comments about your stay, please feel free to share. We're always here to listen and improve. We look forward to welcoming you back in the future for another great stay.Best regards,Bao Nguyen (Mr.)Front Office Manager
8/10 Bien
Renee
26 juil. 2023
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Renee
Séjour de 2 nuits en juillet 2023
Réponse de Bao Nguyen le 14 août 2023
Hello Renee,Thank you for sharing your feedback regarding your recent stay with us. We're glad to know that our staff's politeness made a positive impression on you.If you have any further comments or suggestions that could help us enhance your experience even more, please feel free to let us know. We value your input as it helps us continually improve our services.We hope to have the opportunity to welcome you back in the future and provide you with an even more exceptional stay.Best regards,Bao Nguyen (Mr.)Front Office Manager
10/10 Excellent
Hoai
20 juil. 2023
Hoai
Séjour de 1 nuit en juillet 2023
Réponse de Bao Nguyen le 14 août 2023
Dear Hoai,Thank you for taking the time to rate your recent stay with us. We're glad to see that you've given us a perfect score of 5 out of 5. We hope you had a wonderful experience during your time at our hotel. If you have any specific feedback or comments about your stay, please feel free to share. We're always here to listen and improve. We look forward to welcoming you back in the future for another great stay.Best regards,Bao Nguyen (Mr.)Front Office Manager
10/10 Excellent
HONGJAE
9 juil. 2023
HONGJAE
Séjour de 3 nuits en juillet 2023
Réponse de Bao Nguyen le 14 août 2023
Hello HONGJAE,Thank you for taking the time to rate your recent stay with us. We're glad to see that you've given us a perfect score of 5 out of 5. We hope you had a wonderful experience during your time at our hotel. If you have any specific feedback or comments about your stay, please feel free to share. We're always here to listen and improve. We look forward to welcoming you back in the future for another great stay.Best regards,Bao Nguyen (Mr.)Front Office Manager
10/10 Excellent
Chia cheng
Voyage d’affaires
29 mai 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Chia cheng
Séjour de 1 nuit en mai 2023
Réponse de Bao Nguyen le 13 juin 2023
Dear Chia Cheng,Thank you for your outstanding rating of 10 out of 10! We are thrilled to hear that everything during your stay was good and met your expectations. Providing a memorable and enjoyable experience for our guests is our utmost priority, and we are delighted that we succeeded in doing so.Your satisfaction is a great reward for our team's hard work and dedication. We appreciate your kind feedback and look forward to welcoming you back for another fantastic stay in the future.If there is anything specific you enjoyed or if there are any areas where we can further enhance your experience, please do not hesitate to let us know. We value your input and strive to continuously improve our services.Thank you once again for your perfect rating and for choosing our hotel. We can't wait to serve you again on your next visit.Best regards,Bao Nguyen (Mr.)Front Office Manager
2/10 Horrible
lester
28 avr. 2023
lester
Séjour de 1 nuit en avril 2023
Réponse de Bao Nguyen le 4 mai 2023
Dear lester,Thank you for choosing our hotel and for taking the time to share your feedback. We apologize for any inconvenience caused by our no show policy. As stated on our website and booking platform, we have a strict policy for no show bookings that will be charged the whole amount and cannot be refunded. We hope you understand that this policy is in place to ensure fairness to all of our guests and to manage our inventory effectively.We hope to have the opportunity to welcome you back in the future and provide you with a better experience.Best regards,Bao Nguyen (Mr.)Front Office Manager
10/10 Excellent
Reino
Voyage en couple
19 févr. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Reino
Séjour de 2 nuits en février 2023
Réponse de Bao Nguyen le 20 févr. 2023
Dear Reino,Thank you for taking the time to share your positive experience with us. We are delighted to hear that you found our hotel to be very clean and peaceful, and that our location close to dining, entertainment, coffee, and shopping was convenient for you. We appreciate your feedback and look forward to welcoming you back soon.Best regards,Bao Nguyen (Mr.)Front Office Manager
6/10 Satisfaisant
Paul
Voyage en famille
18 févr. 2023
Les points forts : Propreté et personnel et service
5 days stay in Ho Chi Minh city
Paul
Séjour de 5 nuits en février 2023
Réponse de Bao Nguyen le 20 févr. 2023
Dear Paul,Thank you for choosing to stay with us and for taking the time to share your feedback. We are pleased to hear that you found our hotel's location and staff to be good. However, we apologize for the issues you experienced with the bath tub shower in room 402 and the mechanical issues with the door lock. We will work on addressing these issues and finding solutions to ensure our guests' safety and convenience.Thank you for bringing these matters to our attention, and we hope to have the opportunity to welcome you back in the future.Best regards,Bao Nguyen (Mr.)Front Office Manager
8/10 Bien
Torbjorn
14 févr. 2023
Les points forts : Propreté, personnel et service, confort de la chambre
Torbjorn
Séjour de 2 nuits en février 2023
Réponse de Bao Nguyen le 16 févr. 2023
Dear Torbjorn,Thank you for taking the time to rate your recent stay with us. We're thrilled to hear that your overall experience was an 8 out of 10. We appreciate your positive feedback and hope that you had a comfortable and enjoyable stay with us.If there was anything we could have done to make your stay even better, please do not hesitate to let us know. We value your feedback and will use it to continually improve our services and facilities.Thank you again for choosing our hotel and we hope to have the pleasure of welcoming you back in the future.Best regards,Bao Nguyen (Mr.)Front Office Manager
8/10 Bien
wee yin
10 févr. 2023
wee yin
Séjour de 3 nuits en février 2023
Réponse de Bao Nguyen le 14 févr. 2023
Dear wee yin,It's great to hear that you rated your stay with us 8 out of 10! We will continue to strive for excellence and make improvements where necessary. Thank you for choosing to stay with us and we hope to have the opportunity to welcome you back again soon.Best regards,Bao Nguyen (Mr.)Front Office Manager
8/10 Bien
Andrew, federal Way
Voyage en groupe
8 févr. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Andrew
Séjour de 1 nuit en février 2023
Réponse de Bao Nguyen le 14 févr. 2023
Dear Andrew,Thank you for your kind words and positive feedback. We are glad to hear that you enjoyed your stay with us and found the hotel to be a good value for the money. We are also pleased to know that you found our location convenient for shopping and dining. Your feedback is greatly appreciated, as it helps us to continually improve our services.Best regards,Bao Nguyen (Mr.)Front Office Manager
10/10 Excellent
LAVRA
Voyage en groupe, Voyage d’affaires
7 févr. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
LAVRA
Séjour de 1 nuit en février 2023
Réponse de Bao Nguyen le 14 févr. 2023
Dear LAVRA,Thank you for your kind feedback and rating of 5/5. We are thrilled to hear that you had a great experience with our staff and that you found the hotel to be clean, convenient and a great value for money.We take pride in providing our guests with a memorable and comfortable stay and it's great to hear that we have achieved this for you. We hope to welcome you back again soon.Best regards,Bao Nguyen (Mr.)Front Office Manager
6/10 Satisfaisant
Sandra
Voyage en groupe
1 févr. 2023
Les points forts : Personnel et service
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Sandra
Séjour de 2 nuits en janvier 2023
Réponse de Bao Nguyen le 14 févr. 2023
Dear Sandra,Thank you for taking the time to provide us with your feedback. We are glad to hear that you had a stay with us. Your feedback is important to us and we will work on improving the areas in which we fell short of your expectations.If there is anything specific that you would like to share or discuss, please do not hesitate to reach out to us.Best regards,Bao Nguyen (Mr.)Front Office Manager
8/10 Bien
Voyageur vérifié
30 janv. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
A a OK stay but expensive
Voyageur vérifié
Séjour de 2 nuits en janvier 2023
Réponse de Bao Nguyen le 14 févr. 2023
Dear guest,Thank you for taking the time to share your experience with us. I am sorry to hear that you encountered some issues during your stay, such as the lack of hot water in the jacuzzi and the room not being fully soundproof. We will definitely work on improving these areas in the future. I apologize if the breakfast was not replenished to your satisfaction, and I am also sorry that the TV channels were limited. Despite these setbacks, I am glad to hear that you had an overall "OK" stay with us.Best regards,Bao Nguyen (Mr.)Front Office Manager
2/10 Horrible
Voyageur vérifié
Voyage en famille
11 janv. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
One of the worst experiences ever.
Voyageur vérifié
Séjour de 8 nuits en janvier 2023
Réponse de Bao Nguyen le 14 févr. 2023
Dear guest,We are sorry to hear that your experience at our hotel was not up to your standards. Your feedback is important to us as we strive to provide all of our guests with a comfortable and enjoyable stay.We apologize for the inconvenience caused by the issues with the air conditioner, and for the cleanliness and dust in your room. We take these issues very seriously and will take the necessary steps to improve our facilities and services.We understand your disappointment with the lack of a refund for an early check-out and the refusal of the manager to meet you in person to resolve the issue. Our team is dedicated to providing a high level of customer satisfaction, and we regret that we were not able to meet your expectations in this instance.If you would like to discuss your experience further, please do not hesitate to reach out to us. We would appreciate the opportunity to make it right.Best regards,Bao Nguyen (Mr.)Front Office Manager
4/10 Médiocre
Austin
29 déc. 2022
Austin
8/10 Bien
Mark
Voyage en groupe
28 déc. 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Mark
Réponse de Bao Nguyen le 14 févr. 2023
Dear Mark,Thank you for taking the time to share your experience with us. We are pleased to hear that you found our location to be very good and we appreciate your rating of 4/5. We strive to provide our guests with a comfortable and enjoyable stay, and it seems we were partially successful in your case.If there is anything we could have done better during your stay, please do not hesitate to let us know. We would love the opportunity to make it up to you in the future.Best regards,Bao Nguyen (Mr.)Front Office Manager
10/10 Excellent
James
19 déc. 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
James
Réponse de Bao Nguyen le 14 févr. 2023
Dear James,Thank you for taking the time to share your experience with us. We are glad to hear that you enjoyed your stay at our property and appreciated our staff and breakfast. We apologize for the inconvenience you experienced with the steam room and your VIP status. Please be assured that we have taken note of your feedback and will work towards improving our facilities and services in the future.Best regards,Bao Nguyen (Mr.)Front Office Manager