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Avis sur Holiday Inn Hinton, an IHG Hotel

3 out of 5
Holiday Inn Hinton, an IHG Hotel
393 Gregg Ave, Hinton, AB

Avis

7,6

Bien

Note des voyageurs de 10 (Excellent), d’après 295 avis sur 1001." "
Note des voyageurs de 8 (Bien), d’après 359 avis sur 1001." "
Note des voyageurs de 6 (Satisfaisant), d’après 191 avis sur 1001." "
Note des voyageurs de 4 (Médiocre), d’après 91 avis sur 1001." "
Note des voyageurs de 2 (Horrible), d’après 65 avis sur 1001." "

8,0/10

Propreté

8,0/10

Personnel et service

7,6/10

Équipements

7,4/10

Infrastructures et conditions de l’hébergement

7,8/10

Écoresponsabilité

Avis

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Je recommande, propre, bon service
Séjour de 2 nuits en juillet 2021
Réponse de ty le 21 sept. 2021
Thank you so much for taking the time to review us. We are delighted to read that you enjoyed the experience in the hotel. We will convey your kind regards to the team and we hope you will give us a chance to serve you again.

10/10 Excellent

Cynthia

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Clientèle conquise
Très très satisfaits de notre séjour à l'hôtel. Tout était propre, fonctionnel et très accueillant! Personnel très gentil. Les enfants sont conquis par la glissade et les 4 piscines et spas. Merci beaucoup!
Séjour de 1 nuit en juillet 2021

8/10 Bien

Voyageur vérifié

Séjour de 1 nuit en août 2019
Réponse de Shubham le 17 août 2019
Thank you for staying with us and for taking time to provide rating. We hope to see you again.

10/10 Excellent

Voyageur vérifié

Séjour de 1 nuit en juin 2019
Réponse de Beth le 10 juil. 2019
Thank you for the perfect rating given. We hope to welcome you once again.

10/10 Excellent

Voyageur vérifié

Séjour de 1 nuit en juin 2019
Réponse de Beth le 17 juin 2019
Thank you for the perfect rating given. We look forward to welcoming you back.

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en avril 2019
Réponse de Jay Gervais, Marketing Manager le 22 avr. 2019
Thank you for providing your feedback. We look forward to another opportunity to provide you with outstanding service in the future.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2019
Réponse de Beth le 2 avr. 2019
Thank you for the perfect rating given. We hope to have the pleasure of your visit once again in the future.

4/10 Médiocre

David, Paris

Les points faibles : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Hôtel vétuste
Employée de l’accueil désagréable. Hôtel très vétuste. Beaucoup de bruit (eau des voisins, pas...) à tel point que l’on croit qu’il y a d’autres personnes dans la chambre. Restaurant et son personnel : OK.
Séjour de 2 nuits en septembre 2018
Réponse de Jay le 18 sept. 2018
Merci d'avoir choisi notre emplacement. Nous nous excusons de votre séjour était moins que parfait et apprécions vos commentaires. Nous espérons que si vous revenez nous pouvons vous offrir une expérience sans faille.

8/10 Bien

L.P., Hinton

Les points forts : Propreté, personnel et service, confort de la chambre
C’était vraiment bruyant. On entendait les gens dans le couloir et le bruit de la tuyauterie.
Séjour de 3 nuits en août 2018
Réponse de Beth le 28 août 2018
Thank you for your review. We're sorry for the inconvenience faced relative to noise during your stay. We have noted of your comments for improvement. We hope to have the pleasure of your visit once again in the future.

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en juillet 2017
Réponse de Sachin le 28 juil. 2017
Dear Traveller, Thank you very much for rating Holiday Inn Hinton 4 stars! We look forward to welcoming you back soon and assure you of our best services and personalized attention at all times. Kind Regards, Sachin Pandey Guest Services Manager

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très bien personnel courtois tout était prêt à notre arrivée
Réponse de San le 26 sept. 2016
Dear Guest, Thank you for the wonderful review and we are delighted that you had a truly enjoyable experience. Your kind comment about the staff is much appreciated. We look forward to welcoming you back soon and assure you of our best services and personalized attention at all times. Kind Regards, Sachin Pandey Guest Services Manager

10/10 Excellent

Anne-marie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement

4/10 Médiocre

Julie, Spruce Grove AB

Les points faibles : Confort de la chambre
Près de Jasper et moins cher .
Les matelas sont très inconfortable et user . La salle de bain est vieille . Nous avions réservé en ligne par Expédia pour 2 nuits et 2 jours avant notre arrivé et la chambre était supposer d'être prête pour 11:30 am . Nous sommes arriver à 3h00 pm et nous avons attendus 30 minutes dans le Hall pour que les femmes de ménage finissent de nettoyer notre chambre. Inacceptable !!! Imaginé si nous aurions arriver à l'heure ( 11:30 ) . Nous avons annulés notre 2 ieme nuit et nous sommes aller au Holliday in Express. Très bien comme Hôtel nous avons bien dormis tout le monde . Même les enfants ont mal dormis la première nuit.
Réponse de Carolyn le 15 nov. 2014
First of all please accept my sincere apology for not having your room ready at your expected time. Also please know that we are in the process of changing out several beds as we need to assure our guests are experiencing a good nights stay. Once again thank you for your feedback.

8/10 Bien

Voyageur vérifié

Les points faibles : Propreté
en général l'hôtel
tout était correct seulement à Vancouver beaucoup de poil dans la chambre de bain même le lendemain du menage

8/10 Bien

Ronald

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Convenient for myself and my co-workers to access amenities and our work site.
Séjour de 1 nuit en mai 2024

10/10 Excellent

Leon

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great hospitality
Séjour de 1 nuit en mai 2024
Réponse de Guest Services le 8 mai 2024
Thank you for taking the time to leave a review. We appreciate your feedback.

10/10 Excellent

myeongsoo

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Kindness and clean
Séjour de 1 nuit en mars 2024
Réponse de Guest Services le 14 mars 2024
Thank you for taking the time to leave a positive review.

10/10 Excellent

Danny, Grande Prairie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It is exceptionally clean. Very quiet and the staff is super friendly. Very modern rooms.
Séjour de 1 nuit en janvier 2024
Réponse de Guest Services le 11 févr. 2024
Thank you for taking the time to leave us a positive review. We appreciate your feedback.

8/10 Bien

Scott

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en décembre 2023
Réponse de Guest Services le 13 déc. 2023
Thank you for staying with us! We Appreciate your feedback!

4/10 Médiocre

Jacinta

Voyage en famille
Les points forts : Propreté et personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Very dated… even thou we were in a room that was renovated the heater/ac was not working we had to reset at least 10 times, without luck. As well our bathroom door would not close, needed to be held closed with a weight. Great when sharing a room with husband and son.
Séjour de 2 nuits en novembre 2023
Réponse de Guest Services le 28 nov. 2023
Thank you for taking the time to leave us a review regarding your recent stay at our hotel. On behalf of our entire team, we would like to apologize for failing to exceed your expectations. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 Horrible

Deborah

Voyage en famille
Les points forts : Propreté
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
This hotel is horrible, I wouldn’t recommend staying here with their pre paid accommodation. If you have problems with the property you are stuck staying there unless you put out extra money to stay elsewhere.
Séjour de 2 nuits en novembre 2023
Réponse de Guest Services le 28 nov. 2023
Thank you for taking the time to leave us a review regarding your recent stay at our hotel. On behalf of our entire team, we would like to apologize for failing to exceed your expectations. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 Bien

Annette

Séjour de 2 nuits en novembre 2023
Réponse de Guest Services le 17 déc. 2023
Thank you for giving us the opportunity to host your accommodation while here in Hinton. We always try to go above and beyond to ensure our guests have an excellent experience! We appreciate your positive review. This will motivate our team to continue to deliver immaculate guest service in the future. We hope to see you again with us!

4/10 Médiocre

Carrie

Voyage d’affaires
Les points forts : Propreté
Les points faibles : Personnel et service
If you book through Expedia, expect snotty service because you booked “through a third party”. I was also refused a receipt when I checked out because l “booked through a third party” . I have booked many hotels with Expedia and never been refused a receipt. They have no problem taking my credit card info and deposit but will refuse the receipt. The staff here needs a course on customer service. Last time I stay here
Séjour de 1 nuit en novembre 2023
Réponse de Guest Services le 23 nov. 2023
Thank you for taking the time to leave us a review regarding your recent stay at our hotel.On behalf of our entire team, we would like to apologize for failing to exceed your expectations. Unfortunately, due to booking through a third party your receipt can be found through your booking site as our front desk team have access to view your third party rate. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience

6/10 Satisfaisant

Denise

Voyage en famille avec de jeunes enfants
Holiday Inn Hilton was an average property. Appears to be an older hotel with an add on. Bathroom was very small but how much time are you spending in there lol. Room was very quiet and the beds were very comfortable.
Séjour de 1 nuit en octobre 2023
Réponse de Guest Services le 23 nov. 2023
Thank you for taking the time to leave us a review regarding your recent stay at our hotel.On behalf of our entire team, we would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience

10/10 Excellent

Kathryn

Voyage en famille, Voyage en groupe
Staff was more than accommodating. We came with a large group, restaurant stayed open late for us and all staff including front desk were very friendly.
Séjour de 1 nuit en octobre 2023
Réponse de Guest Services le 22 nov. 2023
Thank you for giving us the opportunity to host your accommodation while here in Hinton. We always try to go above and beyond to ensure our guests have an excellent experience! We appreciate your positive review. This will motivate our team to continue to deliver immaculate guest service in the future. We hope to see you again with us!

6/10 Satisfaisant

James

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Overall good experience except for the food service was very subpar.
Séjour de 2 nuits en septembre 2023
Réponse de Guest Services le 22 nov. 2023
Thank you for writing about your stay experience. We are so sorry to hear that the food service was not up to expectations. We have noted your comments and will pass on your feed back to the concerned departments for improvement.We hope see you again and will make sure your next review will be a 5 star review.

8/10 Bien

Alex

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en octobre 2023
Réponse de Guest Services le 22 nov. 2023
Thank you for giving us the opportunity to host your accommodation while here in Hinton. We always try to go above and beyond to ensure our guests have an excellent experience! We appreciate your positive review. This will motivate our team to continue to deliver immaculate guest service in the future. We hope to see you again with us!

6/10 Satisfaisant

Corey

Voyage d’affaires
Les points faibles : Infrastructures et conditions de l’hébergement
The parking area and grounds around the area told the story. Dirty, garbage every were with weed growing out of control. Inside wall paper peeling off walls, towel wrack wired to the wall and lint and mildew in bathroom corners.
Séjour de 1 nuit en octobre 2023
Réponse de Guest Services le 23 nov. 2023
Thank you for taking the time to leave us a review regarding your recent stay at our hotel.On behalf of our entire team, we would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience

10/10 Excellent

Satya

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2023
Réponse de Guest Services le 22 nov. 2023
Thank you for giving us the opportunity to host your accommodation while here in Hinton. We always try to go above and beyond to ensure our guests have an excellent experience! We appreciate your positive review. This will motivate our team to continue to deliver immaculate guest service in the future. We hope to see you again with us!

6/10 Satisfaisant

Darren

Séjour de 1 nuit en octobre 2023
Réponse de Guest Services le 23 nov. 2023
Thank you for taking the time to leave us a review regarding your recent stay at our hotel.On behalf of our entire team, we would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience

10/10 Excellent

Ryan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Staff were awesome start to finish hotel is lucky to have people representing them so well
Réponse de Guest Services le 22 nov. 2023
Thank you for giving us the opportunity to host your accommodation while here in Hinton. We always try to go above and beyond to ensure our guests have an excellent experience! We appreciate your positive review. This will motivate our team to continue to deliver immaculate guest service in the future. We hope to see you again with us!

6/10 Satisfaisant

Kira

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was nice enough. Some of the other patrons however didn’t seem to care there were other people staying at the hotel. But would go back again.
Séjour de 2 nuits en octobre 2023
Réponse de Guest Services le 23 nov. 2023
Thank you for taking the time to leave us a review regarding your recent stay at our hotel.On behalf of our entire team, we would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience

8/10 Bien

Vivek

Voyage en famille avec de jeunes enfants
Les points forts : Propreté et personnel et service
Rooms and pool area need some Renos.
Séjour de 1 nuit en octobre 2023
Réponse de Guest Services le 23 nov. 2023
Thank you for taking the time to leave us a review regarding your recent stay at our hotel.On behalf of our entire team, we would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience

4/10 Médiocre

chirag

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
THERE is no elevator in hotel. They don’t have bell boys service after 9. We have to carry language to the second floor
Séjour de 1 nuit en octobre 2023
Réponse de Guest Services le 23 nov. 2023
Thank you for taking the time to leave us a review regarding your recent stay at our hotel.On behalf of our entire team, we would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience

10/10 Excellent

ALLISANDRINI

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything is perfect
Séjour de 2 nuits en juillet 2023
Réponse de Guest Services le 22 nov. 2023
Thank you for giving us the opportunity to host your accommodation while here in Hinton. We always try to go above and beyond to ensure our guests have an excellent experience! We appreciate your positive review. This will motivate our team to continue to deliver immaculate guest service in the future. We hope to see you again with us!

6/10 Satisfaisant

Amy

Les points forts : Personnel et service
Comfortable enough. Reasonable cost but no frills. Food at the restaurant was subpar and overcooked. Room was clean but small. Shower was equipped with shampoo, conditioner and soap dispensers which was great. The fitness center was small but clean . Decent location but better views down the road. Probably wouldn't not stay again.
Séjour de 1 nuit en septembre 2023
Réponse de Guest Services le 23 nov. 2023
Thank you for taking the time to leave us a review regarding your recent stay at our hotel.On behalf of our entire team, we would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience

2/10 Horrible

Andrea

Voyage en famille
Les points forts : Propreté
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
I SPECIFICALLY phoned the night before to ensure that the pool was working. Not once did anyone inform me that they would be doing maintenance (which I’m told is fine every Monday) to it in the morning (we were going to be checking in late) I only booked this hotel for the pool and slide otherwise I would have booked somewhere else and paid less. Extremely annoyed.
Séjour de 1 nuit en septembre 2023
Réponse de Guest Services le 23 nov. 2023
Thank you for taking the time to leave us a review regarding your recent stay at our hotel.On behalf of our entire team, we would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience

8/10 Bien

Irena

Les points forts : Infrastructures et conditions de l’hébergement
Very nice but no elevator
Séjour de 1 nuit en septembre 2023
Réponse de Guest Services le 22 nov. 2023
Thank you for writing about your stay experience. We are so sorry to hear that your stay was not up to expectations. We have noted your comments and will pass on your feed back to the concerned departments for improvement.Kindly note, the property has plans for installing an elevator in the building to improve the stay of our guests.We hope see you again and will make sure your next review will be a 5 star review.

10/10 Excellent

Yolanda

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en septembre 2023
Réponse de Guest Services le 22 nov. 2023
Thank you for giving us the opportunity to host your accommodation while here in Hinton. We always try to go above and beyond to ensure our guests have an excellent experience! We appreciate your positive review. This will motivate our team to continue to deliver immaculate guest service in the future. We hope to see you again with us!

10/10 Excellent

Megan

Séjour de 1 nuit en septembre 2023
Réponse de Guest Services le 22 nov. 2023
Thank you for giving us the opportunity to host your accommodation while here in Hinton. We always try to go above and beyond to ensure our guests have an excellent experience! We appreciate your positive review. This will motivate our team to continue to deliver immaculate guest service in the future. We hope to see you again with us!

2/10 Horrible

Brenda Rose

Voyage en famille
Les points forts : Équipements
Breakfast was not included. Very expensive for not including a meal.
Séjour de 1 nuit en septembre 2023
Réponse de Guest Services le 23 nov. 2023
Thank you for taking the time to leave us a review regarding your recent stay at our hotel.On behalf of our entire team, we would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience

8/10 Bien

Irene

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The bed was very comfortable and it suited our needs to a tee. We were there only as a stop over in heading home from Jasper. We would stay there again.
Séjour de 1 nuit en septembre 2023
Réponse de Guest Services le 22 nov. 2023
Thank you for giving us the opportunity to host your accommodation while here in Hinton. We always try to go above and beyond to ensure our guests have an excellent experience! We appreciate your positive review. This will motivate our team to continue to deliver immaculate guest service in the future. We hope to see you again with us!

10/10 Excellent

rosana

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Bed was very comfy. Loved the choice of soft or firm pillows!
Séjour de 2 nuits en septembre 2023

10/10 Excellent

Marcin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en septembre 2023

10/10 Excellent

Yan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I love this property.
Séjour de 1 nuit en septembre 2023

6/10 Satisfaisant

Linda

Les points forts : Propreté et personnel et service
Difficult for a person with mobility challenges
We asked for a handicapped accessible room. The door way was very narrow, bathroom was not accessible for a person in a wheelchair. The staff was kind and respectful, they just don’t have a facility that accommodates a handicapped person.
Séjour de 1 nuit en septembre 2023

2/10 Horrible

wyatt

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Absolutely unimpressed
The hotel was filthy. Had a nasty stench in hallways. The floors creaking there was a 4 ft wet spot on the carpet. Found blood on the head board of my bed . And found a gooey spot in the bed sheets. There was crusting on top of the duvet do None of the tvs would work. Dirt on everything stained food and dust. Windows looked like kids were running amuck At 300 a night I was 100% upset Found bed bug carcasss honestly felt luke crawling out of my skin
Séjour de 1 nuit en septembre 2023

8/10 Bien

Mario

Séjour de 1 nuit en septembre 2023
Réponse de Guest Services le 22 nov. 2023
Thank you for giving us the opportunity to host your accommodation while here in Hinton. We always try to go above and beyond to ensure our guests have an excellent experience! We appreciate your positive review. This will motivate our team to continue to deliver immaculate guest service in the future. We hope to see you again with us!

2/10 Horrible

Janpinder

Voyage en famille
Les points forts : Propreté
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
At first ,there was no elevator over there and it was so difficult to carry bags through stairs and then They had no room service they said they were short staffed then I went all the way downstairs to grab a coffee and even that one was cold .then again I came downstairs then they just microwaved it
Séjour de 1 nuit en août 2023

8/10 Bien

Margaret, Calgary

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Overall good hotel
Séjour de 1 nuit en septembre 2023
Réponse de Guest Services le 22 nov. 2023
Thank you for giving us the opportunity to host your accommodation while here in Hinton. We always try to go above and beyond to ensure our guests have an excellent experience! We appreciate your positive review. This will motivate our team to continue to deliver immaculate guest service in the future. We hope to see you again with us!