Plage privée, sable blanc, chaises longues, parasols
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Avis sur Hideaway Island Resort

3 out of 5
Hideaway Island Resort
Mele Bay, Hideaway Island, Hideaway Island

Avis

8,4

Très bien

Note des voyageurs de 10 (Excellent), d’après 88 avis sur 227." "
Note des voyageurs de 8 (Bien), d’après 101 avis sur 227." "
Note des voyageurs de 6 (Satisfaisant), d’après 31 avis sur 227." "
Note des voyageurs de 4 (Médiocre), d’après 4 avis sur 227." "
Note des voyageurs de 2 (Horrible), d’après 3 avis sur 227." "

8,4/10

Propreté

9,0/10

Personnel et service

7,8/10

Équipements

7,4/10

Infrastructures et conditions de l’hébergement

7,4/10

Écoresponsabilité

Avis

8/10 Bien

Voyageur vérifié

Séjour de 1 nuit en janvier 2020

8/10 Bien

christel

Séjour très agréable, dans un cadre idyllique ! Personnel accueillant et très serviable, chambres très propres. A noter cependant les sanitaires collectifs qui auraient besoin d'un rafraîchissement.
Séjour de 5 nuits en novembre 2018

8/10 Bien

Christian, Fougeres-France

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
À faire
Très agréable, personnel charmant, cadre idyllique... Un gros bémol sur l'attente au restaurant, la prise d'assaut des tables et chaises, etc, lorsqu'un wagon de touristes vient uniquement pour la journée...

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Propreté
Les points faibles : Confort de la chambre
tranquilité
mauvaise surprise car chambre avec douche commune, pas assez de communication ecrite pour signaler les évènements (soirée sur l ilot et aux alentour) sinon bel accueil chaleureux et beau cadre, pas mal d activités super .....

6/10 Satisfaisant

Renee

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
The location is great and the snorkelling is excellent. The staff are fantastic. The resort needs some tender loving care. The gardens are well tendered, but the rest of the infrastructure needs work. Food is a bit hit and miss but there is a Beach Bar nearby thank goodness.
Séjour de 9 nuits en janvier 2024
Réponse de Stellix le 11 mars 2024
HI Renee,Appreciate your feedback as it helps to improve the standard of our services. Thank you again for choosing Hideaway Island Resort as your holiday destination and Yes, we understand about our food expenses.We are working and improving the standard of our accommodations and we doing our best for our Restaurant and Bar Services as well. Your feedback is important is on our list to work on our menu's.Thank you Kindly and looking forward to seeing you again.Tropical Regards,Stella

6/10 Satisfaisant

Alistair

Les points forts : Personnel et service et équipements
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Property is quite run down. Had a beachfront bungalow but the stairs leading down to the beach were so overgrown with weeds they couldn't be used. It would have taken an hour to give it a tidy up and make it usable, but they just hadn't done it. The decking of the cabin was rotten and dangerous. I stepped through the decking a couple of times and left (more) holes in it. The water coming out of the cold tap was black and there was no hot water on the first 2 nights. Hot water was adequate on 3rd night and cold water was clear on 3rd night. Staff were lovely and very helpful. Food from the restaurant was good.
Séjour de 3 nuits en octobre 2023

8/10 Bien

Rigmor

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The location is superb, the staff are very friendly and helpful and everything needed is provided. My only minor criticism is that bunk beds are not suitable twin share for seniors.
Séjour de 8 nuits en septembre 2023

8/10 Bien

Nicholas

Voyage en famille avec de jeunes enfants
Les points forts : Personnel et service
N/A
Séjour de 2 nuits en juillet 2023

8/10 Bien

Marc

Voyage en couple
Les points forts : Propreté et personnel et service
The storms and cyclones have taken a toll on the property and it is slowly returning to normal in Vanuatu time
Séjour de 2 nuits en juillet 2023

2/10 Horrible

Nur

Séjour de 3 nuits en juillet 2023

10/10 Excellent

Jeffrey

Les points forts : Propreté
Séjour de 3 nuits en juillet 2023

10/10 Excellent

Alison

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The staff at Hideaway are just lovely- so friendly and helpful and so tolerant . We stayed in the spacious family bungalows. The glass bottom boat and snorkel tour are great for familiarising your family with life on the reef and then you can explore on your own later. Only suggestion to make would be to give all visitors including day visitors even a 5 minute talk about the Marine Sanctuary and how fragile life is on the reef. Watching unmanaged kids as well as adults crush and kill coral was a bit up setting who didn’t understand the damage the were causing. Maybe mark off an area for beginners so they don’t cause further harm following cyclone with poor finning techniques on the coral. We hope to return one day- this place and beautiful staff were perfect for us and our budget
Séjour de 3 nuits en juillet 2023

8/10 Bien

Adrian

Voyage en famille avec de jeunes enfants
Les points forts : Propreté et personnel et service
The snorkelling is great and staying at the property allows you to have the reef to yourself for a couple of hours in the morning. The beach bungalow we stayed in has a great view and balcony but is old, no tv, internet available at the office but not the room and they give the first couple of days free then charge after that to use internet. One restaurant on the island, food can take a while so get orders in early and brekky costs a bit so recommend bringing some wheet bix and milk (adds up with the kids), but liked the place and the local people are lovely. There's a little shop off the island near the village which has waters, soft drink biscuits etc for better prices.
Séjour de 4 nuits en juin 2023

8/10 Bien

Annie

Séjour de 5 nuits en juin 2023

8/10 Bien

sally

Voyage en couple
Les points forts : Propreté et personnel et service
A lovely property that is trying to survive after cyclones and lockdowns. The staff are all so friendly and helpful. The property is clean. The food is generous and fabulous. The Snorkeling is wonderful, better than a lot of Islands. Hopefully maintenance and upgrades can be in their future plans.
Séjour de 2 nuits en juin 2023
Réponse de Stella le 18 juin 2023
Thank you for your generous comment and for staying with us . We are looking forward to see you again.Cheers,Stella

6/10 Satisfaisant

Raul

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
The local staff were excellent. They tried their best. The property is in a state of disrepair. Price is very expensive for what you get.
Séjour de 4 nuits en juin 2023
Réponse de Stellix le 15 juin 2023
Thank you for staying with us. We are looking forward to see you again here for snorkeling.Thank youStella

10/10 Excellent

Sharon

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Close to the airport and Port Vila .Also very close to wonderful dive sites
Séjour de 6 nuits en mai 2023
Réponse de Stellix le 15 juin 2023
Thank you very much Sharon.Looking forward to seeing again next time.Regards,Stella

10/10 Excellent

Ryan

Séjour de 2 nuits en février 2023

10/10 Excellent

yujing

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
lovely and wram resort
I really love this island, the staffs in this hotel are really professional and devote their best effort to make sure you enjoy your stay. Due to weather conditions, my original schedule was completely disrupted, and my flight was canceled in the last mins. I called this hotel to ask them whether I can change my reschedule stay. They said its ok, and tell me that I should come to the hotel ASAP because the storm is coming, and it was dangerous to travel in poor weather conditions in Port Vila. Once I arrived, they help me to move my luggage in the heavy rain. I in fact stayed in this resort for 6 nights. The staff provided their best service to me. In addition, they help me to deal with the worst service airline in the world, Vanuatu Air. To be honest, the resort has been closed for 3 years, and during my stay, I saw the staff and the hotel owner still working on making this resort back to its best after the pandemic. In addition, the view and environment are so nice under good weather beyond words can explain. During night time, walking on the beach and seeing the milky galaxy, walking around the garden, etc. anyway, stay in this hotel for few days is nice experience and I will like to comeback.
Séjour de 2 nuits en février 2023

8/10 Bien

Paula

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This is a gorgeous island. Accommodation is basic but very comfortable. Be aware there is no air conditioning when booking. It was clear that the resort has been severely impacted by Covid/cyclones but they are working very hard to rebuild. They only re-opened in December 2022. A very enjoyable place to stay. I would definitely recommend and would stay again. Do yourself a favour and stay here. The snorkelling directly out the front of the restaurant is some of the best we saw on our travels around Efate. Plus the underwater post office is a plus!
Séjour de 2 nuits en février 2023

2/10 Horrible

Miriam Esther

8/10 Bien

Alastair

Voyage en couple
Les points forts : Propreté et personnel et service
Peaceful and relaxing sanctuary...apart from when passengers from cruise ships in Port Vila visit - but resident guest areas (including small but lovely pool) off limits to them! Restaurant offerings limited but tasty and plentiful - fish coconut curry a standout! More could and should be done to protect the house reef from damage - signage at the (superfluous) shoreside steps is ineffective. There is opportunity for (brief) education of guests about coral reefs and the importance of their protection (globally, as well as locally) which would at least make a plea of ignorance implausible. Bungalow (9) accommodation very comfortable with beautiful sea view, reached by pleasant garden pathway stroll. Repair of (corrugated metal) roofing required where free edges corroding badly, otherwise more extensive (& expensive) roof repairs await. Resort staff are this place's singular asset - outstanding! Only one significant complaint - as we booked HIR specifically on account of their scuba dive centre, it was disappointing to learn on arrival that it had not yet reopened after Covid shutdown - a fact which should have been available on their website, or made clear in response to our (unanswered) enquiries about booking diving. All was not lost, however, as we did manage to organise one day of diving with Jerry's Dive Services - seems he's something of a scuba legend in Vanuatu, and certainly we can recommend him unreservedly!

8/10 Bien

Edward

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Exemplary
Great breakfast only underwater post office snorkelling right out front Terrific fire show at beach bar
Séjour de 3 nuits en mars 2020

10/10 Excellent

Meika, Australia

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Absolutely a must visit! Room charges include breakfast, snorkel equipment hire, kayak use, glass bottom boat trip, snorkel safari and return boat transfers. Pristine snorkeling on a reef in the process of being regenerated by Newcastle Uni. This place is HEAVEN!
Séjour de 2 nuits en février 2020

10/10 Excellent

Voyageur vérifié

Séjour de 7 nuits en février 2020

10/10 Excellent

Voyageur vérifié

Voyage en couple
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
staff were awesome. It was the happiest place we have stayed in many years of travel. The kitchen staff sang as they prepared breakfast and it sounded as if an entire choir was serenading us. It was low season when we visited and the pwners happened to be on site. They were very welcoming and helped solve a double booking problem we had , reassured us and sorted it all out with good humour and efficiency.
Séjour de 2 nuits en février 2020

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 4 nuits en janvier 2020

8/10 Bien

Voyageur vérifié

Les points forts : Personnel et service
Séjour de 7 nuits en décembre 2019

8/10 Bien

Mattæus

Voyage en famille, Voyage en groupe
Les points forts : Infrastructures et conditions de l’hébergement et confort de la chambre
Unique experience in Paradise
Pros Lovely staff. Amazing location. Free water gear "Feel-good" vibe Cons "island time" - thing takes time (food, service etc). Expensive food and beverage and you're not allowed to bring your own to the island.
Séjour de 4 nuits en décembre 2019

10/10 Excellent

Chris, Edenhope Victoria

Les points forts : Propreté et personnel et service
Hideaway is like a home away from home to me. I have now stayed there ten times over the past thirteen years. It is one of the few holiday destinations that I find totally relaxing. Hideaway Time is my time!
Séjour de 7 nuits en octobre 2019

10/10 Excellent

Deb

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was amazing to be able to snorkel straight off the beach, perfectly clear water and loads of fish. The snorkel safari on a daily basis was fantastic. The meals at the restaurant were delicious. This is a perfect location to get away from everything, nice and relaxed. Not a 5 star resort, a bit worn and a rustic feel, but views from bungalows are definitely 5 star.
Séjour de 8 nuits en septembre 2019

10/10 Excellent

Voyageur vérifié

Séjour de 4 nuits en septembre 2019

6/10 Satisfaisant

Voyageur vérifié

Voyage en groupe
Les points forts : Personnel et service
This is a beautiful location, however the bungalows and restaurant facilities are a bit tired and need renovation. There were broken mirrors, stained tiles, cheap shower caddies. For the price, one would expect more upscale accommodations.
Séjour de 1 nuit en septembre 2019

8/10 Bien

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Superb location, friendly staff, excellent for snorkelling and diving. The free boat ferry service works very well. The restaurant has a great menu and the food is very well prepared and presented.
Séjour de 4 nuits en août 2019

6/10 Satisfaisant

Voyageur vérifié

Voyage en groupe, Voyage en couple
Les points forts : Personnel et service
The people and the service were amazing employees a wonderful and friendly but out of all the group that stayed there we nearly all ended up with some type of gastro diarrhoea which half ruined our trip
Séjour de 8 nuits en août 2019

10/10 Excellent

Voyageur vérifié

Séjour de 1 nuit en août 2019

6/10 Satisfaisant

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
Swimming, snorkeling, kayaking great and free. Appreciated free ferry service. Bungalows huge and comfortable. Distance between bungalows made a very quiet and peaceful sleep. Restaurant food very good. Restaurant, bar a bit dated and could do with a ‘freshen up’. Most people go to beach bar on mainland as there is more atmosphere at night
Séjour de 6 nuits en août 2019

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 4 nuits en août 2019

6/10 Satisfaisant

Graham

Les points forts : Propreté, personnel et service, confort de la chambre
Over rated
Island looking a bit tired Service very good, local staff very friendly Coral beach very sharp but that’s where all the coral was. On the beach . Not regrown since cyclone Expensive for what it was
Séjour de 2 nuits en août 2019

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements
Séjour de 6 nuits en août 2019

10/10 Excellent

Voyageur vérifié

Séjour de 4 nuits en août 2019

6/10 Satisfaisant

Voyageur vérifié

Séjour de 5 nuits en juillet 2019

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 6 nuits en juillet 2019

10/10 Excellent

Nigel

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Laid back beach break
Laid back location with great accommodation, good bar style food and excellent scuba diving just off shore.
Séjour de 4 nuits en juillet 2019

8/10 Bien

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
location brilliant - fresh flowers everyday very nice
Séjour de 7 nuits en juillet 2019

8/10 Bien

FloinNZ, Auckland

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Loved the location and the snorkeling was amazing! The staff was really friendly and helpful. The food was average and the constant noise of the generator at night wasn't great for sleeping.
Séjour de 7 nuits en juillet 2019

10/10 Excellent

Annie, Sydney, Australia

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The accommodation on this idyllic island could use a freshen up, but the friendly staff and incredible amount and variety of tropical fish and other sea life you see the second you are in the water (which is literally steps from your door wherever you are on the island) are absolutely second to none. Highly recommend and would definitely return.
Séjour de 10 nuits en juillet 2019

8/10 Bien

Voyageur vérifié

Voyage en couple
Les points forts : Propreté et personnel et service
Island paradise lovely to sit and dream while world goes about its terrible happenings
Séjour de 9 nuits en juillet 2019

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Hideaway island is an amazing place to stay ! The staff are lovely The snorkelling is amazing ! Absolutely love staying here . However I do advise when getting off the island Do NOT get on the buses that are waiting near boat They will try to rip you off ! One bus driver in particular waits there and tries to charge double ! Walk up to main road and get on another local bus Worth it ! Enjoy
Séjour de 6 nuits en juillet 2019

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 5 nuits en juin 2019