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Avis sur Fairfield Inn & Suites Hershey Chocolate Avenue

2.5 out of 5
Fairfield Inn & Suites Hershey Chocolate Avenue
651 W Areba Ave, Hershey, PA

Avis

9,0

Merveilleux

Note des voyageurs de 10 (Excellent), d’après 668 avis sur 1002." "
Note des voyageurs de 8 (Bien), d’après 225 avis sur 1002." "
Note des voyageurs de 6 (Satisfaisant), d’après 59 avis sur 1002." "
Note des voyageurs de 4 (Médiocre), d’après 28 avis sur 1002." "
Note des voyageurs de 2 (Horrible), d’après 22 avis sur 1002." "

9,2/10

Propreté

9,4/10

Personnel et service

8,8/10

Équipements

9,2/10

Infrastructures et conditions de l’hébergement

9,0/10

Écoresponsabilité

Avis

10/10 Excellent

Jocelyne

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Everything was very clean, staff very nice , my husband and I staid 1 night for road trip and the staff made coffee for us at 4h am, little attention that was very appreciated and professional, we will definitely go back!! Thank you 😊
Séjour de 1 nuit en novembre 2023
Réponse de Stephanie, Area Sales Manager le 5 déc. 2023
Jocelyne,Thank you for your review and feedback. We are so happy to hear that you received amazing customer service during your stay and we would love to have you back with us soon!

4/10 Médiocre

Renée

Les points faibles : Propreté
Hôtel Fairfield Inn&Suites Marriott
L'hôtel est au milieu de nulle part, il est donc difficile d'avoir un taxi pour se déplacer et le coût est élevé puisque le chauffeur doit conduire de 20 à 30 minutes pour venir nous chercher. J'ai dû marcher pour me rendre au centre des congrès au Hershey Lodge matin et soir. Une bonne marche de 25 minutes. Alors, après une journée de travail, il m'est arrivée de rentrée en fin d'après-midi dans une chambre et découvrir qu'elle n'avait pas été faite. L'horreur! Par contre, les petits-déjeuners genre buffet étaient bien.
Séjour de 5 nuits en septembre 2017

2/10 Horrible

Jesse

Séjour de 1 nuit en mai 2024

10/10 Excellent

Michelle

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mai 2024
Réponse de Stephanie Sager, Area Director of Sales le 22 mai 2024
Michelle, Thank you for your review. We hope you enjoyed your stay with us and would love to welcome you back soon!

8/10 Bien

Angelique

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Large room.
Séjour de 1 nuit en mai 2024
Réponse de Stephanie Sager, Area Director of Sales le 14 mai 2024
Thank you so much for taking the time to leave us feedback. Is there anything we can do to improve so we can earn a 5/5 on your next visit?

10/10 Excellent

Zhiying

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very clean
Séjour de 1 nuit en mai 2024
Réponse de Stephanie Sager, Area Director of Sales le 14 mai 2024
We are so happy to hear that you enjoyed your stay with us, and that our clean accommodations were particular highlights for you! We hope you visit us again soon.

10/10 Excellent

Janette, Odenton

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de Stephanie Sager, Area Director of Sales le 13 mai 2024
Janette,Thank you for your review! We hope you had a wonderful stay with us and hope you visit us again soon!

10/10 Excellent

Laura

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2024
Réponse de Stephanie Sager, Area Director of Sales le 8 mai 2024
Thank you Laura for you awesome 5/5 review! We hope you join us again soon!

8/10 Bien

Lianqiu

Séjour de 1 nuit en avril 2024
Réponse de Stephanie Sager, Area Director of Sales le 24 avr. 2024
Thank you for your review, We hope you enjoyed your stay with us and wish you back again soon!

10/10 Excellent

EDSON

Voyage en famille
Great hotel, very clean, friendly staff. Close to Hershey Chocolate World, Hershey Park and Zoo America. Would definitely stay again!
Séjour de 2 nuits en avril 2024
Réponse de Stephanie Sager, Area Director of Sales le 23 avr. 2024
Thank you for your review! we hope you enjoyed your stay and we would love to welcome you back again soon!

10/10 Excellent

Dayanis

Séjour de 2 nuits en avril 2024
Réponse de Stephanie Sager, Area Director of Sales le 29 avr. 2024
Thanks for your review!

8/10 Bien

Christine

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hotel was very clean and staff was extremely friendly. One downside just not a lot of breakfast options the first day we were there. No toast and not many bagels. Otherwise everything was fine very close to Hershey.
Séjour de 2 nuits en avril 2024
Réponse de Stephanie Sager, Area Director of Sales le 9 avr. 2024
Thank you Christine for your review and feedback. I apologize that the breakfast options were slim during your stay, we had a very large student group in and we could have been better prepared, I will discuss with our breakfast team and ensure this does not happen moving forward. We hope we can host you back again with us in the future!

10/10 Excellent

Yvonne, West Covina

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great place with breakfast included... what could be better?!
Séjour de 1 nuit en mars 2024
Réponse de Stephanie Sager, Area Director of Sales le 9 avr. 2024
Thank you for your review! To answer your question, nothings better than a free hot breakfast to start your adventures in Hershey :)We hope you visit us again soon!

10/10 Excellent

Matt

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Strait forward
Séjour de 1 nuit en avril 2024
Réponse de Stephanie Sager, Area Director of Sales le 2 avr. 2024
Thanks Matt for your review! We hope you enjoyed your stay and would love to welcome you back in the future!

6/10 Satisfaisant

Elizabeth

Les points forts : Personnel et service
The mattress on the sofa bed is very poor; it needs to be replaced. The staff was very friendly and kind,
Séjour de 1 nuit en mars 2024
Réponse de Stephanie Sager, Area Director of Sales le 1 avr. 2024
Elizabeth- Thank you for your review and thank you for sharing that observation. I apologize that the sofa bed did not meet your expectations in terms of comfort and I will bring this to the attention of our staff.The Fairfield was recently renovated 2022-2023 with all new furniture, sofas, mattresses, carpeting, etc. to provide our guests with maximum comfort. While we know that they may not be suitable for all guests we do strive to provide the best possible experience for everyone.Thanks again for your feedback and we look forward to hosting you again in the future.

10/10 Excellent

Rachel

Séjour de 1 nuit en mars 2024
Réponse de Stephanie Sager, Area Director of Sales le 9 avr. 2024
Rachel,Thank you for your review. We hope you enjoyed your stay with us and wish you back again soon!

10/10 Excellent

Paula

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I really recommend this hotel, we had a great staying.
Séjour de 1 nuit en mars 2024
Réponse de Stephanie Sager, Area Director of Sales le 18 mars 2024
Thank you Paula for your 5.0 review. We are so glad you had a wonderful stay with us and would love to host you and your family with us again soon!

10/10 Excellent

Clifford

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de Stephanie Sager, Area Sales Manager le 15 mars 2024
Clifford, Thank you for your 5.0 review on your stay! We are glad you enjoyed your stay and we look forward to hosting you in the future!

10/10 Excellent

Susan

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en février 2024
Réponse de Stephanie Sager, Area Sales Manager le 15 mars 2024
Thank you for your 5.0 review Susan, We are so glad you had an amazing stay and would love to host you again in the future!

8/10 Bien

Saurabh

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Clean, easy parking. Helpful staff. Amenities were good. Large common area for breakfast. Overall good . Residual cigarette smoke smell in elevators. Pool water was on cooler side.
Séjour de 1 nuit en février 2024
Réponse de Stephanie Sager, Area Sales Manager le 20 févr. 2024
Thank you for your 4/5 review and feedback. We are glad you enjoyed your stay with us and we hope you come visit again soon. Thank you for bringing up the elevator and pool, we will look into this and ensure its corrected in the future.

10/10 Excellent

Joseph

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very clean facilities!
Séjour de 1 nuit en février 2024
Réponse de Stephanie Sager, Area Sales Manager le 14 févr. 2024
Joseph, Thank you for your 5.0 review and feedback about our cleanliness! We are glad you enjoyed your stay and we hope to see you again soon!

10/10 Excellent

Kristina

Séjour de 3 nuits en février 2024
Réponse de Stephanie Sager, Area Director of Sales le 25 mars 2024
Thank you for your review! We are so glad you enjoyed your stay with us.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2024
Réponse de Stephanie Sager, Area Sales Manager le 5 févr. 2024
Thank you for your review! We are so glad you had a great stat with us! Come again soon.

10/10 Excellent

Ivan

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Would be great to get 2-3 electric car chargers.
Séjour de 1 nuit en décembre 2023
Réponse de Hailey le 24 janv. 2024
Hello Ivan! We at the Fairfield Inn & Suites Hershey were happy to have you as a guest and appreciate you choosing to stay with us during your travels. I will pass that suggest on to management!

10/10 Excellent

Kyriakos

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en décembre 2023
Réponse de Hailey le 24 janv. 2024
Hello Kyriakos! We at the Fairfield Inn & Suites Hershey were happy to have you as a guest and appreciate you choosing to stay with us during your travels.

10/10 Excellent

Christopher

Séjour de 1 nuit en janvier 2024
Réponse de Hailey le 24 janv. 2024
Hello Christopher! We at the Fairfield Inn & Suites Hershey were happy to have you as a guest and appreciate you choosing to stay with us during your travels.

10/10 Excellent

Ivan

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de Hailey le 24 janv. 2024
Hello Ivan! We at the Fairfield Inn & Suites Hershey were happy to have you as a guest and appreciate you choosing to stay with us during your travels.

10/10 Excellent

Linda

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de Stephanie, Area Sales Manager le 17 janv. 2024
Linda- Thank you for leaving a 5/5 review! We are glad you enjoyed your stay and we hope you visit us again soon!

10/10 Excellent

Nicole

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Awesome stay as per usual!
Séjour de 1 nuit en décembre 2023
Réponse de Stephanie, Area Sales Manager le 15 janv. 2024
Nicole,Thank you for being a return guest! We appreciate your loyalty and we hope to host you again soon!

10/10 Excellent

Marie

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Holiday Getaway
Very clean property. Front desk was very friendly, welcoming and helpful!
Séjour de 1 nuit en décembre 2023
Réponse de Stephanie, Area Sales Manager le 3 janv. 2024
Marie- Thank you for your 10/10 review and for taking the time to leave us feedback about your stay. We take pride in the cleanliness and service our hotel offers and we are so happy you had a wonderful experience with us. Please think of us next time you visit Hershey PA!

10/10 Excellent

Mital

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It would have been nice to have an EV charging option
Séjour de 4 nuits en décembre 2023
Réponse de Stephanie, Area Sales Manager le 3 janv. 2024
Mital,Thank you for your review and feedback. Unfortunately we did have a charging station on site but it was recently damaged from a vehicle. We are hoping we can get another one soon. The front desk has a list of places close by that you can charge up before your travels! We apologize for the inconvienence this has caused you and we appreciate that you still provided us with a 5/5 review!

8/10 Bien

Krystle

Séjour de 1 nuit en décembre 2023
Réponse de Stephanie, Area Sales Manager le 3 janv. 2024
Kyrstle,Thank you for your 4/5 review! We hope you enjoyed your stay and that you think of us again when your travels bring you to Hershey PA.

10/10 Excellent

Odetta

Les points forts : Propreté, personnel et service, confort de la chambre
Séjour de 3 nuits en décembre 2023
Réponse de Stephanie, Area Sales Manager le 3 janv. 2024
Odetta,Thank you for your review! What was your favorite part of your stay?Come again soon!

10/10 Excellent

Michael

Séjour de 1 nuit en décembre 2023
Réponse de Stephanie, Area Sales Manager le 3 janv. 2024
Michael, Thank you for your review! We would love to welcome you back again soon.

10/10 Excellent

Alcindo

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de Stephanie, Area Sales Manager le 3 janv. 2024
Alcindo,Thank you for your awesome review! We are so glad you enjoyed your stay and we hope to host you again soon!

10/10 Excellent

Amy

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de Stephanie, Area Sales Manager le 28 déc. 2023
Amy thank you for your 10/10 review! We hope to see you again soon!

8/10 Bien

Yael

Voyage en famille
Les points forts : Personnel et service et confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de Stephanie, Area Sales Manager le 28 déc. 2023
Yael, Thank you for your 8/10 review, what could we have done to ensure we received a 10 out of 10?We hope to can make it up to you on your next stay with us in Hershey PA.

10/10 Excellent

Wendy

Séjour de 1 nuit en décembre 2023
Réponse de Stephanie, Area Sales Manager le 28 déc. 2023
Wendy- Thank you for leaving your 10/10 review! We hope to host you again soon.

10/10 Excellent

Janet

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Holiday getaway.
We were in town for a concert at the Giant Center, and took advantage of staying at the Fairfield Inn for 2 nights, and it did not disappoint. We enjoyed the variety of breakfast options that were offered.
Séjour de 2 nuits en décembre 2023
Réponse de Stephanie, Area Sales Manager le 28 déc. 2023
Janet,Thank you for your review and feedback! We are so glad to hear you enjoyed your stay with us while visiting for a concert! I am so happy that you loved our breakfast options and we hope you come and visit us again soon!

10/10 Excellent

Mihai

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean, updated rooms, clean breakfast area. You can get free hot chocolate after hours. The only minus is the small size for TV, however this was not a issue for us, but may be for others.
Séjour de 1 nuit en décembre 2023
Réponse de Stephanie, Area Sales Manager le 28 déc. 2023
Mihai,Thank you for your review and feedback. We appreciate your time and we thank you for mentioning out updated and clean accommodations and hot chocolate bar on the weekends! It is a fan fav. We hope you think of us the next time your travels bring you to Hershey PA!

10/10 Excellent

Michilene

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de Stephanie, Area Sales Manager le 28 déc. 2023
Michilene,Thank you for your 10/10 review. I am so glad you had a wonderful stay with us. We look forward to hosting you again soon.

10/10 Excellent

Assel

Séjour de 1 nuit en novembre 2023
Réponse de Stephanie, Area Sales Manager le 28 déc. 2023
Assel- Thank you for your review! We would love for you to visit again soon.

10/10 Excellent

Kristen

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Business
5th year in a row staying for business conference. Always a pleasure.
Séjour de 5 nuits en novembre 2023
Réponse de Stephanie, Area Sales Manager le 5 déc. 2023
Kristen,Thank you for your review and feedback and thank you for choosing us for the 5th year! That is great to hear. I hope you continue to choose the Fairfield Marriott Chocolate Avenue when your travels bring you to Hershey PA! We look forward to seeing you next year. Happy Holidays.

2/10 Horrible

Kari

Séjour de 2 nuits en novembre 2023
Réponse de Stephanie, Area Sales Manager le 28 déc. 2023
Kari,Thank you for your review, please reach out to the management team to discuss your stay and review rating. I apologize that you did not have a good experience with us and we hope to make it right for you in the future.

10/10 Excellent

Madelaine

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
My brother and I stayed in 3 different Fairfield Inn 3 nights in a row during our travels and this one was the best to both of us. I loved the breakfast, I’d rank it 1st while my brother ranked it 2nd. This location had a ton of options for food in the morning which was great because I have dietary restrictions and could actually eat food and not just have a bagel with nothing on it. Staff were very nice. Room was clean. Location was great. I think my only complaint would be the fact that the rooms only have privacy curtains not room darkening shades. The light that comes in makes it harder to sleep but that is truly my only issue with the property. There were A LOT of kids here due to us being near Hershey Park so breakfast was a little loud and not as peaceful of a morning but I don’t blame anyone for that. Overall a really great stay. This hotel was a great location, great food, great staff.
Séjour de 1 nuit en novembre 2023
Réponse de Stephanie, Area Sales Manager le 5 déc. 2023
Madelaine,Thank you for your review and your feedback. I appreciate your number 1 ranking ! We try our best to accommodate everyone for breakfast as we know there are many different dietary needs. I am so glad you enjoyed the breakfast options we had for you. Thank you for also understanding that we are in the heart of Hershey and tons of families and kids stay with us regularly. I hope you stay with us on your next visit to Hershey PA!

10/10 Excellent

idriss, bensalem

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent custom service and great location
Séjour de 1 nuit en novembre 2023
Réponse de Stephanie, Area Sales Manager le 5 déc. 2023
Idriss,Thank you for your 5/5 review! That's wonderful that you loved the location of our property, just minutes from all Hershey has to offer. We strive for amazing service and I will pass this information onto our staff ! We hope you visit us again soon.

6/10 Satisfaisant

Joanne

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
Les points faibles : Infrastructures et conditions de l’hébergement
Our room had this buzzing sound going off the ENTIRE night as well as a faulty AC unit. Walls were paper thin, and we were able to hear EVERYTHING in the other rooms. BUT it was clean and the room was nice even though our stay was just "OK" at best.
Séjour de 1 nuit en octobre 2023
Réponse de Stephanie, Area Sales Manager le 5 déc. 2023
Joanne, Thank you for your feedback. I apologize you did not have a great stay with us. Please contact our hotel directly so we may make it up to you. Thanks again for your review and have a lovely day.

8/10 Bien

Jennifer

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Breakfast was decent
Séjour de 2 nuits en octobre 2023
Réponse de Stephanie, Area Sales Manager le 5 déc. 2023
Jennifer,Thank you for your review. Breakfast is ever changing with our brand and we try our best to accommodate everyones preferences, sorry we missed the mark on this for you. I hope we have the opportunity to make this up to you in the future.

10/10 Excellent

Linda

Voyage en couple
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Breakfast was delightful and the dining area was more than adequate to accommodate guests.
Séjour de 1 nuit en octobre 2023

10/10 Excellent

Frank

Séjour de 1 nuit en septembre 2023
Réponse de Stephanie, Area Sales Manager le 5 déc. 2023
Frank,Thank you for your 5/5 review. We are so glad that you had a great stay with us and we hope you visit again soon.