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Avis sur OYO Hotel Hermiston OR, Downtown

2 out of 5
OYO Hotel Hermiston OR, Downtown
655 N 1st Street, Hermiston, OR

Avis

6,4
Note des voyageurs de 10 (Excellent), d’après 58 avis sur 228." "
Note des voyageurs de 8 (Bien), d’après 42 avis sur 228." "
Note des voyageurs de 6 (Satisfaisant), d’après 45 avis sur 228." "
Note des voyageurs de 4 (Médiocre), d’après 40 avis sur 228." "
Note des voyageurs de 2 (Horrible), d’après 43 avis sur 228." "

6,8/10

Propreté

7,4/10

Personnel et service

5,4/10

Équipements

6,0/10

Infrastructures et conditions de l’hébergement

6,4/10

Écoresponsabilité

Avis

10/10 Excellent

Sayo, Virginia Beach

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Author le 27 mai 2024
Dear Guest, Thank you for taking the time to share your experience with us. We apologize for any inconvenience caused during your stay. At OYO Rooms, we strive to provide exceptional service to all our guests, and we are disappointed to hear that we fell short of your expectations. We appreciate your feedback as it helps us to identify areas for improvement. Please feel free to reach out to us at guestsupport.na@oyorooms.com if you require any further assistance or if there is anything else we can do to make your stay more comfortable. Thank you for choosing OYO Rooms, and we hope to have the opportunity to serve you better in the future. Best regards, Team OYO

6/10 Satisfaisant

Patrick

Les points forts : Personnel et service
Worked well for my purposes. Confused by the $100 deposit charged at check in, but did not have problems with it being returned at check out.
Séjour de 1 nuit en mai 2024

10/10 Excellent

Felipe

Voyage en groupe
Les points forts : Équipements
All good
Séjour de 7 nuits en mai 2024
Réponse de Author le 25 mai 2024
Dear Guest, Thank you for your kind review! We are pleased to hear that you had a good experience with us. If you require any further assistance, please feel free to reach out to us at guestsupport.na@oyorooms.com. Warm regards, Team OYO

10/10 Excellent

Pamela

Voyage en couple
Les points forts : Personnel et service et équipements
The room is clean although the hallways are not (someone was vacuuming at the time, so that may have improved). WiFi works well, but we had a VERY noisy room about five feet from the highway - couldn't open the window. :(
Séjour de 1 nuit en mai 2024
Réponse de Author le 15 mai 2024
Dear Guest, Thank you for sharing your valuable feedback with us. We sincerely apologize for any inconvenience caused during your stay. We appreciate your acknowledgment of the cleanliness of the room, and we apologize for any inconvenience caused due to the noise from the highway. As for the hallways, we apologize for the inconvenience caused by the ongoing vacuuming. Rest assured, we continuously strive to improve our services and ensure a better experience for all our guests. If you have any further concerns or require assistance, please feel free to reach out to us at guestsupport.na@oyorooms.com. Our team would be more than happy to assist you. Warm regards, Team OYO

4/10 Médiocre

Carrie

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2024
Réponse de Author le 13 mai 2024
Dear Guest, Thank you for sharing your valuable feedback. We apologize for any inconvenience you may have faced during your stay. Please be assured that we take your feedback seriously and will strive to improve our services. If you have any specific concerns or require further assistance, please feel free to reach out to us at guestsupport.na@oyorooms.com. Our team will be more than happy to assist you. Thank you for choosing OYO Rooms. We hope to have the opportunity to welcome you back and provide you with a better experience. Warm regards, Team OYO

10/10 Excellent

Julio

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great service
Séjour de 4 nuits en avril 2024
Réponse de Author le 11 mai 2024
Dear Guest, Thank you for your kind words and positive feedback about our service. We're delighted to hear that you had a great experience with us. If there's anything else we can assist you with, please feel free to reach out to us at guestsupport.na@oyorooms.com. We'll be more than happy to help you. Thank you again for choosing OYO Rooms. We hope to welcome you back soon! Warm regards, Team OYO

6/10 Satisfaisant

jesse

Les points forts : Personnel et service
Les points faibles : Propreté
It's smelt really bad
Séjour de 1 nuit en mai 2024

6/10 Satisfaisant

Kalyani

Voyage en couple
Les points forts : Propreté
Expedia comments that breakfast is included- it is not- please update your website info to reflect the correct info
Séjour de 1 nuit en mai 2024

10/10 Excellent

Felipe

Séjour de 2 nuits en avril 2024
Réponse de Author le 25 mai 2024
Dear Guest, Thank you for taking the time to share your feedback with us. We apologize for any inconvenience caused during your stay. Your comments are valuable to us and will be shared with our team to improve our services. Should you require any further assistance, please feel free to reach out to us at guestsupport.na@oyorooms.com. Our team will be more than happy to assist you. Warm regards, Team OYO

4/10 Médiocre

Amy

Voyage d’affaires, Voyage en couple
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Property advertised "breakfast included" on the website, arrived to find it did not and has not for some time. Property ran out of clean bath towels second day into the stay. One room had broken laminate flooring, the other room had a hole in the bathroom door. Homeless persons, though harmless, roved the area out back that made it less comfortable and hard to sleep when they start having conversations with themselves at 3am. This hotel is not recommended.
Séjour de 6 nuits en avril 2024

4/10 Médiocre

Jeffrey

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
No amenities, ..no clock, no coffee pot, and no hot water. no maintenance staff but someone did come take a look. tub faucet handle not situated properly. But i guess you get what you pay for.
Séjour de 1 nuit en avril 2024
Réponse de Ammy le 3 mai 2024
Hi, Jeff! Sorry for the trouble you faced. We have duly noted your feedback and ensure you an amazing stay with proper facilities next time. Have a nice day ahead. Regards, Noah.

10/10 Excellent

Deanne

Voyage en famille
Les points forts : Équipements
Clean quiet close to other amenities requested ground floor and got it I would stay there again
Séjour de 1 nuit en avril 2024
Réponse de Barbara le 21 mai 2024
Pleased to hear your kind words of gratitude, Deanne! We are going to do our best to never fail to impress you every time. Regards, Barbara

10/10 Excellent

Ignacio

Séjour de 1 nuit en avril 2024

2/10 Horrible

Diana

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Hotel had curtains hanging off the windows. Dirty mattress in the court yard Man in hallway looked like he was doing drugs. I would never stay there or recommend anyone stay there. I could not even walk into the lobby. I didn’t not feel safe there. The pictures online did not even look like the same property. I reached out to Expedia for a refund but questionable at this time if I will get a refund. THIS PLACE SHOULD BE SHUT DOWN!!
Séjour de 1 nuit en avril 2024
Réponse de Lisa le 2 mai 2024
Hi, Diana! We regret the unpleasant experience you had with us. We are continuously working on improving our services and we assure you that your next visit will be awesome. Regards, Lisa

8/10 Bien

Jeri, Vancouver

Les points forts : Propreté et personnel et service
Affordable, great stopover while passing through the area. Single older female felt safe.
Séjour de 1 nuit en février 2024
Réponse de Lisa le 2 mai 2024
Heartfelt thanks for saying that, Jeri! This adds more responsibilities to our shoulder to ensure that your journey in the future is nothing more than fantastic. Regards, Lisa

4/10 Médiocre

Cindy

Les points faibles : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 1 nuit en février 2024
Réponse de Lisa le 2 mai 2024
Hi, Cindy! We regret the unpleasant experience you had with us. We are continuously working on improvements. Looking forward to serving you better. Regards, Lisa

4/10 Médiocre

Veronica

Voyage d’affaires, Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Property was very run down. We checked in at 4pm and rheir was like 5 trash bags sitting right by the door entrance to the hotel room. Hallways stink like cat piss or ammonia. Room didnt smelll any better. Definitely wont EVER stay or recommend again.
Séjour de 1 nuit en février 2024
Réponse de Lisa le 2 mai 2024
Sincere apologies, Veronica! We understand that your experience was not up to expectations. Do not worry, we are continuously working to improve our services to make sure your next stay is a pleasant one. Regards, Lisa

2/10 Horrible

Emelia

Voyage en famille
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
I found cockroach in the bathroom. I did inform the front desk.
Séjour de 2 nuits en février 2024
Réponse de Ammy le 3 mai 2024
Apologies for the problems you had faced, Emelia! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Tim.

8/10 Bien

William

Les points forts : Propreté, personnel et service, confort de la chambre
Séjour de 2 nuits en février 2024
Réponse de Ammy le 3 mai 2024
Hi, William! Thank you very much for being with us. Looking forward to your continued love and support. Regards, Tim.

8/10 Bien

David

Voyage en couple
Les points faibles : Équipements
renovation is in progress while you stay there. road noise was bad. no coffee maker, although coffee shops close
Séjour de 2 nuits en février 2024
Réponse de Ammy le 3 mai 2024
Thanks for the positive rating, David! Hope to welcome you again soon. Regards, Noah.

4/10 Médiocre

David

Voyage d’affaires
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Pictures are deceiving really outdated beds could be softer instead of filling like your sleeping on concrete.
Séjour de 1 nuit en janvier 2024
Réponse de Ammy le 3 mai 2024
Hi, David! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Tim.

2/10 Horrible

Cherie

Les points forts : Personnel et service
Les points faibles : Équipements
The staff was nice for check-in, but they did not mention the water was going to be turned off in yhe morning. I soaped my body and the wTer went off at 8:50am.
Séjour de 1 nuit en janvier 2024
Réponse de Ammy le 3 mai 2024
Hi, Cherie! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Tim.

6/10 Satisfaisant

Juan

Séjour de 1 nuit en janvier 2024
Réponse de Ammy le 3 mai 2024
Hi, Juan! We are sorry to know that you are not fully satisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones. Regards, Noah.

10/10 Excellent

Nathan

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Not a bad hotel
Customer service was top notch. A comfortable night stay. A tad bit to noisy for my liking.
Séjour de 1 nuit en décembre 2023
Réponse de Ammy le 3 mai 2024
We appreciate your positive rating, Nathan! We take pride in providing our guests with a great experience. Regards, Tim.

10/10 Excellent

Jeff

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Clean fresh room. Comfortable chair and bed.
Séjour de 1 nuit en décembre 2023

8/10 Bien

Wendall

Voyage d’affaires
Les points forts : Propreté et personnel et service
Séjour de 18 nuits en novembre 2023
Réponse de Noah le 22 janv. 2024
Thank you for the wonderful comment, Wendall! Delighted to know you liked our services. Hope to welcome you again soon. Regards, Noah

2/10 Horrible

Jeremie

Voyage d’affaires
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Scratches on inside of bathroom door, cockroaches in hallways, smells of smoke, paint peeling off of the walls in room. Do not stay here if you want a decent experience. Go ahead and stay here if you want to see what violent drug addiction feels like.
Séjour de 4 nuits en décembre 2023
Réponse de Barbara le 22 janv. 2024
Hi, Jeremie! We are sorry for the inconvenience you had. Rest be assured, we have escalated this matter to the management for overall improvement. We would like to thank you for sharing this experience with us, it helps us for continuous improvements. Regards, Barbara

2/10 Horrible

Rachael

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We found cockroaches within 5 minutes of entering our room. There were stains all over the wall next to the bed, and the walls were also unfinished with shotty spackle work in most places. The sheets were also stained, and the microwave was unusable, dirty and damaged. In the restroom the shower was dirty and the toilet seat appeared to have the finish coming off? There was no way we could sleep in the room. We went to the front desk not even 10 minutes after checking in and they refused to give us a refund. The “best they could do” is we give us back the deposit they made us pay to even check in. The whole thing was completely ridiculous and they did not seem to care about any of the issues with the room. They seem to make their money on “non refundable” rooms in hopes people keep booking and spending no money on upkeep or maintenance. I highly recommend Expedia remove OYO from their listings.
Réponse de Barbara le 22 janv. 2024
Hi, Rachael! We are sorry that the stay turned out to be an average one. We have updated the feedback and the issues that troubled you with our team. Regards, Barbara

10/10 Excellent

Karol

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en novembre 2023

8/10 Bien

Richard

Les points forts : Propreté, personnel et service, confort de la chambre
Good coffee across the street
The service is great. Everybody who works there we’re very nice he took good care of us. I would stay there again and the Dutch brothers is right across the street best coffee in town.
Séjour de 2 nuits en octobre 2023
Réponse de Maria le 5 déc. 2023
Thanks for your kind and lovely words, Richard! The biggest joy lies in seeing our guests satisfied, we will try our best to meet your expectations in future stays too. Regards, Maria

2/10 Horrible

Hailey

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This place has cockroaches like hell. I had to leave my hotel room at 1 in the morning because me and my fiancé discovered bugs. They refuse to give me a refund, even after showing them proof of the bugs. It’s a very sketchy and untrustworthy company. I would never stay here again even if was the only option.
Séjour de 1 nuit en octobre 2023
Réponse de Ammy le 3 mai 2024
Apologies for the problems you had faced, Hailey! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Tim.

6/10 Satisfaisant

Sean

Voyage avec des animaux de compagnie, Voyage en couple
Les points forts : Personnel et service
The staff were friendly and helpful. The room had been updated in some areas. It had USB charging ports on the lamps. The bathroom sink was new. Ok for an inexpensive one nighter. Cons- very noisy with people coming in and out all hours. Floor looked clean, but really wasn't my socks were dirty from walking around it just for a little while. Beds were lower quality so not much of a pillow top and could feel the springs underneath.
Séjour de 1 nuit en octobre 2023
Réponse de Ava le 17 oct. 2023
Hi, Sean! Thank you so much for the positive rating and for taking out your valuable time to share the experience with us. We thank you for allowing us to make the services even better by sharing your feedback. Regards, Ava

10/10 Excellent

Connie

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Friendly staff and clean
Séjour de 4 nuits en septembre 2023
Réponse de Ava le 17 oct. 2023
Hi, Connie! Thanks for rating our services, please rate us again with your kind words. Looking forward to hosting you again soon with a pleasant experience. Regards, Ava

10/10 Excellent

Felipe

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice and clean rooms
Séjour de 2 nuits en septembre 2023
Réponse de Ava le 17 oct. 2023
Hi, Felipe! We are grateful that you took time out to rate us highly. We feel blessed to have your love and support. Regards, Ava

10/10 Excellent

Andy

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en septembre 2023
Réponse de Ava le 17 oct. 2023
Hi, Andy! We are pleased to know you had an awesome stay with us. Your precious words of appreciation meant a lot to us, hope to serve even better soon. Regards, Ava

10/10 Excellent

Tak Keung Cliff

Voyage en groupe
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 1 nuit en septembre 2023

4/10 Médiocre

Kylee, Grandview

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en septembre 2023
Réponse de Ava le 17 oct. 2023
Hi, Kylee! Thank you for taking out your valuable time to rate us. We are sorry for the inconvenience and we will surely try our best to keep up with your expectations in the future. Regards, Ava

4/10 Médiocre

Carmen

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en septembre 2023
Réponse de Ava le 17 oct. 2023
Hi, Carmen! Thank you for rating us, it seems like your stay with us has not been up to the mark. We believe in continuous improvements. Do give us another chance and we will ensure that you experience the comfort and hospitality we are known for. Regards, Ava

4/10 Médiocre

Voyageur vérifié

Voyage en groupe
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
The office was okay except for the big window that faces the street. It was very dirty and had dead flies in the sill. The carpet in the hall ways was dirty and stained. The room appeared clean but when I needed to wipe something up on the floor that I spilled, the white wash cloth I used was black. The bathtub had a strip of material that had been glued on, but the glue did'nt hold and had pulled away. There was a piece of duct tape holding on or covering some base board in the bathroom. The stopper for the tub was not put together and I had to screw it together. The sheets looked pretty clean but were stained. There was a pool that has been filled in and is a very dirty area. There were random chairs around and it looked like there may have been dog feces in the area where the pool was filled in. They did have excellent coffee and creamer in the office. It was very quiet and they had good blackout curtains. There are some nice roses blooming in the parking area, they do need a good pruning however. There is no elevator that we could find. Glad that they have security doors into the hotel. Most likely would not stay here again.
Séjour de 3 nuits en septembre 2023
Réponse de Ava le 17 oct. 2023
Hi, Guest! We are sorry to know that you are not fully satisfied with our services. Be assured, we will try our best to make sure your future visits are more comfortable and relaxing. Regards, Ava

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Night-night
Slept great! Great food near by.
Séjour de 2 nuits en septembre 2023
Réponse de Ava le 17 oct. 2023
Thanks for the positive rating, Guest! Hope to welcome you again soon. Regards, Ava

2/10 Horrible

Jennifer

Séjour de 1 nuit en septembre 2023
Réponse de Ammy le 22 janv. 2024
Hi, Jennifer! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Tim.

2/10 Horrible

Jessie

Séjour de 1 nuit en septembre 2023
Réponse de Ava le 17 oct. 2023
Hi, Jessie! We regret the inconvenience may have caused to you. We will try to make your next stay comfortable with us, we believe in continuous improvements. Looking forward to hosting you soon with a delightful stay ahead :) Regards, Ava

4/10 Médiocre

John

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Toilet was filthy and floor was as well.
Séjour de 3 nuits en septembre 2023
Réponse de Ava le 17 oct. 2023
Hi, John! We are sorry to see that our guest is not completely satisfied. We promise to improve the services further and continue to make sure our valued guests are delighted. Regards, Ava

4/10 Médiocre

Karen

Voyage en famille, Voyage en couple
Les points faibles : Propreté et équipements
The rooms lack proper ventilation, no fresh air or any way to get them
Séjour de 7 nuits en septembre 2023
Réponse de Ammy le 3 mai 2024
Hi, Karen! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Tim.

8/10 Bien

Janet

Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
The room was great!
Séjour de 2 nuits en septembre 2023
Réponse de Ammy le 3 mai 2024
We appreciate your positive rating, Janet! We take pride in providing our guests with a great experience. Regards, Tim.

8/10 Bien

Beverly

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en septembre 2023
Réponse de Noah le 13 sept. 2023
Glad to see that you have rated us positively, Beverly! Do give us more chances to delight you in the future. Regards, Noah

8/10 Bien

Bryan

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Just what I needed. A place to shower and sleep.
Séjour de 2 nuits en septembre 2023
Réponse de Ava le 12 sept. 2023
Thank you so much for the wonderful rating, Bryan! Hope to serve you soon with an even more happening stay. Regards, Ava

2/10 Horrible

jens s

Les points forts : Personnel et service
Les points faibles : Propreté et équipements
First offI reserved this room as nonrefundable. The minute the reservation was confirmed I got an e-mail saying there was a deposit but not how much. Upon checking in I was told the deposit was 100$ and was I sure I wanted to pay it ? NON- refundable ! well I think so. It is now 6;30 am and I was just introduced to the local cockroach. I'm sure he or she has buddies. There's trash laying on the grass outside my window . The list of rules and regulations , particularly the possible fees for doing this or not doing that on the desk in the room is endless. I'll be checking out of here early this am ; just to make sure I'm not charged a late fee for checking out. All in all not a very pleasant experience. I will NEVER BE BACK. Looking at the ownership I guess I should not be surprised. I'll stick to US owned Co's and avoid whereever it says owned by OYO. I suggest you do the same. The only bright light was the politeness of the Mexican desk clerk/lady
Séjour de 1 nuit en septembre 2023
Réponse de Joey le 13 sept. 2023
Hi, Jens! We are apologetic for the unpleasant experience you had with us. Your feedback has been duly noted and we shall put in our continuous efforts to ensure a better experience in the future. Regards, Joey

2/10 Horrible

Christopher

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Never again.
They require a deposit when you show up. They don’t tell you about it. We drove 13 hrs to stay here and now can’t Horrible chain.
Séjour de 1 nuit en août 2023
Réponse de Ava le 12 sept. 2023
Hi, Christopher! We never expect any of our guests to face this kind of problem. Since understanding the kind of hassle faced by our guests, we are highly apologetic. We have shared this with our team to take the appropriate steps to ensure that it does not happen again. Regards, Ava

6/10 Satisfaisant

Thomas

Voyage en groupe
Les points faibles : Équipements
Ok
Séjour de 1 nuit en août 2023
Réponse de Tim le 13 sept. 2023
We appreciate your positive rating, Thomas! We take pride in providing our guests with a great experience. Regards, Tim