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Avis sur Best Western Hermiston Inn

2.5 out of 5
Best Western Hermiston Inn
2255 S Highway 395, Hermiston, OR

Avis

8,8

Excellent

Note des voyageurs de 10 (Excellent), d’après 163 avis sur 288." "
Note des voyageurs de 8 (Bien), d’après 91 avis sur 288." "
Note des voyageurs de 6 (Satisfaisant), d’après 18 avis sur 288." "
Note des voyageurs de 4 (Médiocre), d’après 8 avis sur 288." "
Note des voyageurs de 2 (Horrible), d’après 8 avis sur 288." "

9,2/10

Propreté

9,2/10

Personnel et service

8,4/10

Équipements

8,8/10

Infrastructures et conditions de l’hébergement

8,4/10

Écoresponsabilité

Avis

10/10 Excellent

James

Voyage en groupe, Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Came in late and desk clerk was very nice.given good information on stay and surroundings. Morning breakfast great also friendly staff. Room was perfect for my needs the desk and extra area to relax on a couch and separate from bed. Thank you for a good stay
Séjour de 2 nuits en mai 2024
Réponse de Manager le 22 mai 2024
Hello James,We appreciate your positive feedback regarding our helpful staff, great breakfast, and comfortable rooms. It's wonderful to hear that you enjoyed your stay with us and found our accommodations suitable for your needs. Your satisfaction is our priority, and we hope to welcome you back in the future.

10/10 Excellent

Andrew, CANBY

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This is a very nice property. Appears to have been newly or recently updated. Easy access from US395. Clean and comfortable. The young lady who checked me in was professional, efficient and personable.
Séjour de 1 nuit en mai 2024
Réponse de Manager le 6 mai 2024
Hello Andrew,We are delighted to hear that you enjoyed our updated property and had a pleasant check-in experience with our professional staff. We strive to provide a clean and comfortable environment for all our guests. Your positive feedback is appreciated, and we hope to welcome you back in the future.

10/10 Excellent

David

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hotel has all of my desires: quiet, private, clean, up to date furnishings and a comfy mattress and a decent breakfast.
Séjour de 1 nuit en avril 2024
Réponse de Manager le 30 avr. 2024
Hello David,We are delighted to hear that you enjoyed our quiet and private accommodations, along with our clean and up-to-date furnishings. It's great to know that you found the mattress comfortable and enjoyed our breakfast offerings. We appreciate your positive feedback and hope to welcome you back for another enjoyable stay.

8/10 Bien

Mario

Séjour de 1 nuit en avril 2024
Réponse de Manager le 10 mai 2024
Hello Mario, Thank you for staying with us. We would appreciate it if you could provide us with more details about your experience, so that we can address any issues you may have encountered. We value your feedback and want to ensure that your future stays are more enjoyable.

8/10 Bien

Andrew T

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Parking was scarce - and the only remaining spots were at far end of property, around a corner in a sketchy area.
Séjour de 1 nuit en mars 2024
Réponse de Manager le 9 avr. 2024
Hello Andrew T, We regret to learn about your experience with the parking situation. Our team is always working to ensure the safety and convenience of all our guests. Your feedback is valuable, and we appreciate you bringing this to our attention. Please feel free to reach out to our management team to discuss this matter further.

10/10 Excellent

Robert

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I'm remembered by the staff and treated well every time I visit. Danny goes above and beyond. Thank you.
Séjour de 2 nuits en mars 2024
Réponse de Manager le 29 mars 2024
Hello Robert,We are delighted to hear that you had a memorable stay with us and received exceptional service from Danny. Our team always strives to provide top-notch hospitality to all our guests. Your kind words will be shared with Danny and the rest of the staff. We look forward to welcoming you back soon.

10/10 Excellent

Diana, Wichita falls

Voyage en famille
Friendly cleanliness and fast at check in their breakfast was very good thank you
Séjour de 1 nuit en mars 2024
Réponse de Manager le 24 mars 2024
Hello Diana,We are delighted to hear that you enjoyed our friendly service, cleanliness, and delicious breakfast during your stay. Your positive feedback is greatly appreciated, and we look forward to welcoming you back in the future.

6/10 Satisfaisant

Richard

Voyage en couple
Les points forts : Équipements
Front desk staff were not very helpful on checking out! Did not have any information on road closures, etc seemed disinterested.
Séjour de 1 nuit en février 2024
Réponse de Manager le 9 mars 2024
Hello Richard, We appreciate your feedback regarding your check-out experience. We encourage guests to reach out to our management team directly regarding any concerns for a thorough review. Thank you for bringing this to our attention, and we hope to welcome you back for a more seamless visit in the future.

10/10 Excellent

Wanda

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
They were friendly and it was quiet and clean. Very good breakfast!
Séjour de 1 nuit en mars 2024
Réponse de Manager le 6 mars 2024
Hello Wanda,We are glad to hear you enjoyed our friendly service and peaceful atmosphere, as well as our delicious breakfast offerings. Your positive feedback is greatly appreciated, and we hope to welcome you back for another enjoyable stay in the future.

2/10 Horrible

Rick

Voyage en groupe
Les points forts : Confort de la chambre
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
No hot water and didn’t clean the rooms during our stay
Séjour de 2 nuits en février 2024
Réponse de Manager le 24 févr. 2024
Hello Rick,We regret to hear about your experience and apologize for any inconvenience caused. Your feedback has been noted and will be shared with our housekeeping and maintenance teams for further review and improvement. Thank you for bringing this to our attention.

10/10 Excellent

Robert

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Daisy remembered my preference from my previous stay. Home away from home.
Séjour de 1 nuit en février 2024
Réponse de Manager le 14 févr. 2024
Hello Robert,Thank you for your kind feedback! We are delighted to hear that Daisy remembered your preferences, as we strive to provide a personalized and comfortable experience for all our guests. It's our goal to make you feel at home whenever you stay with us.

6/10 Satisfaisant

Carl

Voyage en famille
Les points forts : Propreté et personnel et service
Séjour de 2 nuits en janvier 2024
Réponse de Manager le 3 févr. 2024
Hello Carl,We appreciate you choosing our hotel for your stay. Should you have any concerns or feedback regarding your experience, we kindly encourage you to reach out to us directly. We value our guests' opinions and would love the opportunity to address any issues you may have encountered during your stay.

8/10 Bien

Garet

Séjour de 1 nuit en janvier 2024
Réponse de Manager le 1 févr. 2024
Hello Garet, We appreciate you choosing our hotel for your stay. If there's anything specific you would like to share about your experience, we encourage you to reach out to us directly. We value your feedback and would love to address any concerns you may have. We hope to welcome you back in the future for an even better stay.

10/10 Excellent

Kristina

Séjour de 1 nuit en janvier 2024
Réponse de Manager le 22 mars 2024
Hello Kristina,We are thrilled to hear that you had an excellent experience during your stay with us! Our team is delighted that you enjoyed your time at our hotel. If you have any further feedback to share, please don't hesitate to reach out to us. We look forward to welcoming you back in the future!

8/10 Bien

Paulette

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Everyone was friendly
Séjour de 1 nuit en janvier 2024
Réponse de Manager le 30 janv. 2024
Hello Paulette,Thank you for your kind words about our friendly staff. We strive to provide excellent customer service to all of our guests and it's gratifying to hear that we succeeded during your stay. We hope to welcome you back again soon for another enjoyable experience.

10/10 Excellent

richard

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
👍
Séjour de 1 nuit en janvier 2024
Réponse de Manager le 28 janv. 2024
Hello richard,Thank you for taking the time to share your feedback with us. We appreciate your comments and apologize for any inconveniences you may have experienced during your stay. We strive to provide a comfortable and enjoyable experience for all our guests and will use your feedback to improve our services. Please feel free to contact our management team directly to further discuss your concerns.

10/10 Excellent

Jennifer

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great service, clean rooms, good for business travelers.
Séjour de 3 nuits en janvier 2024
Réponse de Manager le 28 janv. 2024
Hello Jennifer,Thank you for your positive feedback! We appreciate your kind words about our service, clean rooms, and suitability for business travelers. We strive to provide the best experience for all our guests. We hope to welcome you back in the future for another excellent stay.

10/10 Excellent

Evelyn

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Updated room, clean
Séjour de 1 nuit en janvier 2024
Réponse de Manager le 26 janv. 2024
Hello Evelyn,Thank you for your review! We appreciate your feedback on our updated rooms and cleanliness. We strive to provide a comfortable and enjoyable stay for all our guests. If there's anything else we can assist you with, please don't hesitate to reach out to us.

10/10 Excellent

Mckenzie

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Guy working front desk was very chill. They had a nice pool area. Also free popcorn in the lobby. When checking in also received a voucher for a drink at the Dennys next door. Breakfast was delicious. Fruit and meat and eggs and also hash browns! Fitness center was decent enough to get a workout in.
Réponse de Manager le 10 janv. 2024
Hello Mckenzie,Thank you for taking the time to share your feedback. We're delighted to hear that you enjoyed the friendly service at the front desk, our pool area, and our complimentary amenities such as free popcorn in the lobby. It's great to know that you appreciated the breakfast selection, including the variety of fruits, meats, eggs, and hash browns. We're also glad to hear that our fitness center met your needs for a workout. We hope to welcome you back for another enjoyable stay in the future!

10/10 Excellent

Jennifer

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great for business travelers
Séjour de 1 nuit en janvier 2024
Réponse de Manager le 9 janv. 2024
Hello Jennifer,Thank you for choosing our hotel for your business travel needs. We're pleased to hear that you had a positive experience during your stay. Should you have any future travel plans, we would be delighted to welcome you back and provide you with an equally enjoyable stay.

10/10 Excellent

Paul

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very comfortable bed and very clean. The heater was very noisey
Séjour de 1 nuit en décembre 2023
Réponse de Manager le 8 janv. 2024
Hello Paul,Thank you for sharing your feedback with us. We're pleased to hear that you found the bed comfortable and the room clean. However, we apologize for any inconvenience caused by the noise from the heater. We appreciate your understanding and hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Jennifer

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Clean, friendly staff
Séjour de 1 nuit en décembre 2023
Réponse de Manager le 30 déc. 2023
Hello Jennifer,Thank you for your kind words about our hotel's cleanliness and friendly staff. We take pride in ensuring a pleasant and comfortable stay for all our guests. We appreciate your feedback and hope to welcome you back in the future for another great experience.

10/10 Excellent

Nicole

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de Manager le 29 déc. 2023
Hello Nicole,Thank you for choosing our hotel for your recent stay. We are delighted to hear that you had an excellent experience with us. Should you have any further feedback or suggestions, please do not hesitate to reach out to us directly. We hope to welcome you back soon for another memorable stay.

8/10 Bien

Jennifer

Séjour de 1 nuit en décembre 2023
Réponse de Manager le 24 déc. 2023
Hello Jennifer,Thank you for choosing our hotel for your stay! We are thrilled to hear that you had a positive experience. If you have any additional feedback or suggestions, please don't hesitate to reach out to us directly. We hope to welcome you back in the future for another enjoyable stay.

10/10 Excellent

Alan

Séjour de 1 nuit en décembre 2023
Réponse de Manager le 10 janv. 2024
Hello Alan,Thank you for choosing our hotel for your stay! We are thrilled to hear that you had an excellent experience with us. It was a pleasure to serve you, and we hope to welcome you back in the future.

10/10 Excellent

Jennifer

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great for business travelers.
Séjour de 1 nuit en décembre 2023
Réponse de Manager le 15 déc. 2023
Hello Jennifer,Thank you for choosing our hotel for your business travel needs. We are delighted to hear that you had a positive experience during your stay. Our team strives to provide excellent service and a comfortable environment for all our guests. We hope to welcome you back in the future for another great stay.

8/10 Bien

Valyn

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean and friendly staff
Séjour de 1 nuit en novembre 2023
Réponse de Manager le 28 nov. 2023
Hello Valyn,Thank you for your kind words about our clean facilities and friendly staff. We always strive to provide a welcoming and comfortable experience for our guests. We appreciate your feedback and hope to have the opportunity to welcome you back in the future.

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Typical Best Western Experience
Staff was great and the room was very clean. Only issues I had was with the layout of the hotel (I.e. laundry on the 2nd floor, breakfast not near the reception, etc) and the tv in my room didn’t work (it would turn on but was stuck on weather channel, it would take about 2-3 minutes to be able to change channels and even then it was slow changing channels).
Séjour de 2 nuits en novembre 2023
Réponse de Manager le 7 nov. 2023
Dear Guest,Thank you for taking the time to share your experience with us. We greatly appreciate your praise for our staff and the cleanliness of your room. We apologize for any inconvenience caused by the layout of our hotel and the issue with the TV. Your feedback will be shared with our team for further improvement. We hope to have the opportunity to welcome you back in the future for an even better stay.

10/10 Excellent

Stephanie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en novembre 2023
Réponse de Manager le 8 nov. 2023
Hello Stephanie,Thank you for taking the time to leave a positive review of your recent stay at our hotel. We are thrilled to hear that you had a wonderful experience with us. We strive to provide exceptional service and it's fantastic to know that we succeeded in doing so during your stay. Your kind words are greatly appreciated and we hope to welcome you back in the future for another outstanding stay.

10/10 Excellent

Wu-Chen, Sammamish

Séjour de 1 nuit en novembre 2023
Réponse de Manager le 28 nov. 2023
Hello Wu-Chen,Thank you for choosing our hotel for your recent stay. We are delighted to hear that you had a wonderful experience with us. Should you have any further concerns or feedback, please don't hesitate to reach out to us directly. We look forward to welcoming you back in the future.

10/10 Excellent

Erin

Séjour de 1 nuit en octobre 2023
Réponse de Manager le 19 nov. 2023
Hello Erin,Thank you for taking the time to leave us a 5-star review! We are delighted to hear that you had an excellent experience during your stay with us. If you have any further feedback or if there is anything else we can assist you with, please do not hesitate to contact us. We truly appreciate your kind words and hope to welcome you back in the future.

10/10 Excellent

Eric

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2023
Réponse de Manager le 28 oct. 2023
Hello Eric,Thank you so much for your positive review! We are thrilled to hear that you had an excellent stay with us. We look forward to welcoming you back soon!

10/10 Excellent

Cassie

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I'm absolutely delighted about this hotel, the staff are very kind and helpful and its clean, clean, clean and after having trouble with two other hotels in the area we will be back here to stay again
Séjour de 1 nuit en octobre 2023
Réponse de Manager le 26 oct. 2023
Hello Cassie,Thank you for your kind words! We're thrilled that you had such a positive experience with our staff and found our hotel to be clean. We look forward to welcoming you back for another stay soon!

6/10 Satisfaisant

Ashley

Voyage en couple
Les points forts : Propreté et personnel et service
I couldn’t give this a 5 star review because of the amount of money per night you would think they would at least have decent pillows to sleep on but they were so flat and uncomfortable and the toilets were very low to the ground not even standard height. It was quiet and the breakfast was good. They definitely need to upgrade the pillows!
Séjour de 2 nuits en octobre 2023
Réponse de Manager le 25 oct. 2023
Hello Ashley, Thank you for sharing your feedback with us. We apologize for any inconvenience caused by the pillows and toilets. We appreciate your compliments about the quiet atmosphere and the breakfast. Your comments will be passed on to the relevant departments for further consideration.

10/10 Excellent

Clifford

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Everything
Séjour de 1 nuit en octobre 2023
Réponse de Manager le 18 oct. 2023
Hello Clifford,Thank you for your feedback. If you could kindly provide more details about your experience, we'd be happy to address any concerns you may have.

2/10 Horrible

Christopher

Les points forts : Propreté
Les points faibles : Personnel et service
Séjour de 1 nuit en octobre 2023
Réponse de Manager le 11 oct. 2023
Hello Christopher,It was our privilege to earn your business and we hope to host you again on your next trip.

10/10 Excellent

Colleen

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was a older Best Western, but very clean and a accommodating check in.
Séjour de 1 nuit en octobre 2023
Réponse de Manager le 10 oct. 2023
Hello Colleen ,Thank you for sharing how we have provided you with clean accommodations and friendly services during your stay. We appreciate your honest feedback and are sorry to learn our older building didn't fully meet your needs aesthetically. We thank you for your business and helpful feedback and hope to be of service to you again with a future stay

10/10 Excellent

Roger

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great breakfast.
Séjour de 2 nuits en septembre 2023
Réponse de Manager le 10 oct. 2023
Hello Roger,We appreciate the time you've taken to rate your stay. Thank you for your feedback regarding our breakfast. It is our ever present goal to provide each guest with the highest level of service; so thank you for your business and for sharing.

10/10 Excellent

Norbert

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very nice facilities and staff.
Séjour de 1 nuit en octobre 2023
Réponse de Manager le 7 oct. 2023
Hi Nancy,It is wonderful to learn that you enjoyed your stay and that you have rated our hospitality and accommodations so highly. We are glad you had a great time with us, and we look forward to serving you again.

10/10 Excellent

Susan

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The room was clean and quiet. Breakfast was excellent - lots of choices and well cooked.
Séjour de 1 nuit en septembre 2023
Réponse de Manager le 5 oct. 2023
Hello Susan,We appreciate the time you have taken to give your feedback on your recent experience, especially with regards to our breakfast and your insights regarding our room. We hope to see you again in the future. Thank you for your valuable business.

8/10 Bien

Geoffrey

Séjour de 1 nuit en septembre 2023
Réponse de Manager le 14 oct. 2023
Hello Geoffrey,Thank you for your positive rating! Is there anything specific you enjoyed about your stay? We hope to welcome you back soon.

10/10 Excellent

Heidi

Séjour de 1 nuit en septembre 2023
Réponse de Manager le 10 oct. 2023
Hello Heidi,On behalf of our entire staff - thank you for your rating. We look forward to your next visit.

8/10 Bien

Johnny

Les points forts : Propreté et personnel et service
Though it had the feeling of isolation from other amenities, my stay was quiet and comfortable. My check-in was very welcoming for the three-night stay, but after the initial contact that also allowed for an early check-in, other staff seemed rather distant. Overall, it was a nice stay.
Séjour de 3 nuits en septembre 2023
Réponse de Manager le 18 sept. 2023
Hello Johnny,Guest satisfaction is top priority at our hotel; for that reason we truly appreciate your comments regarding our staff. I hope you will return to enjoy a memorable and exceptional experience.

10/10 Excellent

Michael

Voyage en famille
Les points forts : Équipements et infrastructures et conditions de l’hébergement
Very courteous reception. Very clean, comfortable room
Séjour de 1 nuit en septembre 2023
Réponse de Manager le 19 sept. 2023
Hi Michael,I am so happy to learn that you enjoyed our hospitality, service, and accommodations. It is rewarding to hear that we have succeeded in making your stay pleasant and that you experienced no difficulties with our services or amenities. Your compliments on our hardworking staff mean a lot to us. We are so glad that your stay was enjoyable, and we look forward to seeing you again!

10/10 Excellent

Cliff

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Would definitely stay here again
Clean, quiet facility with comfortable beds. We stayed 3 days mid-week but there were still a lot of guests because of the nearby rodeo in Pendleton but it was quiet anyway. The breakfast here is awesome. These people know how to cook bacon! The pool is good-sized and clean. The Denny's restaurant that shares a parking lot is also clean with good service and good, reasonably priced food.
I know, I should have opened the warmers to show the food. Just trust me it was great.
Séjour de 3 nuits en septembre 2023
Réponse de Manager le 19 sept. 2023
Hi Cliff,Thank you so much for your compliments on our friendly services. It is extremely rewarding to hear from you on this matter and we appreciate that you have acknowledged our efforts to provide a good breakfast service and comfortable accommodations. We are overjoyed to hear that you had a good time with us, and we thank you for sharing your experience!

8/10 Bien

Sherri

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en septembre 2023
Réponse de Manager le 19 sept. 2023
Hello Sherri,We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

4/10 Médiocre

Cindy

Voyage en famille
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en septembre 2023
Réponse de Manager le 17 sept. 2023
Hello Cindy,Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

10/10 Excellent

Marsha

Séjour de 1 nuit en septembre 2023
Réponse de Manager le 7 oct. 2023
Hello Marsha,On behalf of our entire staff - It was our pleasure to provide you such a wonderful experience. We would love to see you back on your next trip to the area.

10/10 Excellent

Joanne

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Super clean and quiet. Great breakfast even with the option of a Denny’s right next door. Would definitely stay here again.
Séjour de 1 nuit en septembre 2023
Réponse de Manager le 13 sept. 2023
Hello Joanne,I want to ensure that you know how much we appreciate guest feedback, it is through insights we are able to better serve our guests. Thank you for sharing regarding your experience with our breakfast. I hope you will return to enjoy a memorable and exceptional experience.

10/10 Excellent

David, Portland

Séjour de 1 nuit en septembre 2023
Réponse de Manager le 30 sept. 2023
Hello David,We love hearing that we were able to provide you with such a wonderful experience. Our goal is to provide every guest with an exceptional stay. We look forward to your next stay.