Estimado Erwin: Le estamos muy agradecidos por enviarnos informarción sobre su estancia. Trabajaremos en los aspectos negativos señalados en aras de erradicarlos. Esperamos que vuelva a nuestro hotel y nos dé la oportunidad de hacerle cambiar de opinión. Feliz navidad y año nuevo! Saludos con afecto, Ania Mastrapa Pérez Relaciones Públicas Hotel Inglaterra.

Dear guest: Thanks for choosing the Inglaterra. We are sorry your haven´t enjoy your stay and please accept our apologies. Inglaterra it is the oldest hotel in Havana and 50% of the rooms are interiors, they don´t have balcony but they have windows to the corridors. We would like you come back to the hotel and give us the opportunity of change your oppinion. Best regards, Ania Mastrapa Pérez Public Relations. Hotel Inglaterra

Dear Bernard: Thanks for choosing us and send us your comments. We really sorry the inconvenience, please accept our apologies. Best regards, Ania Mastrapa Pérez Public Relations.

Estimado huésped: Muchas gracias por escogernos y enviarnos sus comentarios. Nos alegra mucho que la haya pasado bien y esperamos que regrese pronto. Afectuosos saludos, Ania Mastrapa Pérez Relaciones Públicas Hotel Inglaterra.

Thank you for your time and dedicate a few words we will continue working for each day to give a better service it will always be a pleasure to have your presence in our Hotel Best Regards Vivian Vera Commercial Manager

Dear Arturo: Thanks for choosing our hotel and send us your comments. We really hope you have enjoy your stay in the hotel. Best regards, Ania Mastrapa Pérez Public Relations Hotel Inglaterra

Estimado huésped: Le estamos muy agradecidos de sus comentarios. Considere esta su segunda casa. Lo esperamos! Saludos con afecto, Ania Mastrapa Pérez Relaciones Públicas Hotel Inglaterra

Dear Mike: Thanks for contacting us and share your comments with us. We will work on the indicated issues. We hope you give us the opportunity to welcome you soon. Best regards, Ania Mastrapa Pérez Public Relations Hotel Inglaterra

Dear Soraya: Thanks a lot for choosing our hotel and share your comments. We are glad you have enjoy your stay and we really hope you can come back soon. Best wishes, Ania Mastrapa Pérez Relaciones Públicas Hotel inglaterra.

Dear guest: Thanks for choosing Inglaterra. We hope you have enjoy your stay and you decide to come back soon. Best regards, Ania Mastrapa Pérez Public Relations Hotel Inglaterra.

Estimado Rin: Muchas gracias por habernos elegido. Le ofrecemos nuestras disculpas por la molestia causada. Esperamos que pueda regresar pronto, será un plocer volver a tenerle entre nosotros. Saludos cordiales, Ania Mastrapa Pérez Public Relations Hotel Inglaterra

Dear Amy: Thanks for choosing our hotel and share your comments, they are really appreciated as a guide to continue improving our services. Please accept our apologies for the inconveniences. All our rooms are differents and also the bathroom, so not all of them are small. About that we can´t do much as the hotel is National monument for its long years of existency. We reiterate our apologies and we hope you change your mind and give us the opportunity of having you in our hotel again. Best wishes and happy new year. Ania Mastrapa Pérez Public Relations Hotel inglaterra.

Dear guest: Thanks for contacting us we would appreciate any comment. Best wishes, Ania Mastrapa Pérez Relaciones Públicas Hotel Inglaterra

Estimado huésped: Muchas gracias por elegirnos y por contactarnos. Esperamos haya tenido una buena estancia, apreciaríamos que nos hiciera algún comentario al respecto. Nuestro staff le desea un Feliz Año Nuevo!!!!!!!!!! Saludos cordiales, Ania Mastrapa Pérez Relaciones Públicas Hotel Inglaterra

Dear guest: Thanks for choosing Inglaterra and for sharing your comments with us. It is a pleasure to know that you enjoy your stay. We hope you can come back soon. The staff wish you a happy new year!!!! Best regards, Ania Mastrapa Pérez Public Relations Hotel Inglaterra

Estimado huésped: Muchas gracias por elegirnos. Esperamos haya disfrutado su estancia. Le deseamos un feliz año nuevo! Saludos afectuosos, Ania Mastrapa Pérez Relaciones Públicas Hotel Inglaterra

Lieber Gast: Vielen Dank, dass Sie sich für uns entschieden haben und uns Ihre Kommentare zu Ihrem Aufenthalt geschickt haben. Wir freuen uns, dass es Ihnen gefallen hat. Wir wünschen Ihnen ein frohes neues Jahr und können sehr bald zurückkehren. Viele Grüße Ania Mastrapa Pérez Öffentlichkeitsarbeit England Hotel

Gentile cliente: Grazie mille per la tua scelta e per la gentilezza di inviarci i tuoi commenti prendendo qualche minuto. La tua opinione è utile per continuare a migliorare i nostri servizi. Ti preghiamo di accettare le nostre scuse per l'inconveniente causato, niente di più lontano dalla nostra intenzione. Ti auguriamo un felice anno nuovo! Cordiali saluti, Ania Mastrapa Pérez Pubbliche relazioni Hotel in Inghilterra.

Estimado huésped: Muchas gracias por escogernos y por hacernos saber sus comentarios. Nos alegra que haya disfrutado mucho su estancia. Feliz Año Nuevo! Saludos con afecto, Ania Mastrapa Pérez Relaciones Públicas Hotel Inglaterra.

Dear guest: Thanks for sharing your opinion with us, we really appreciate it. Please accept our apologies for any inconvenience during the stay. We wish you Merry Christmas and Happy New Year. Best regards, Ania Mastrapa Pérez Public Relations Hotel Inglaterra

Dear guest: Thanks for sharing your opinion with us. We will work to eradicate the mentioned issue. We wish you Merry Christmas and Happy New Year. Best regards, Ania Mastrapa Pérez Public Relations Hotel Inglaterra

Estimado cliente: Le estamos muy agradecidos por elegirnos y por compartirnos sus comentarios. Por favor acepte nuestras disculpas por las molestias ocasionadas pero es la característica del hotel más antiguo de la ciudad en funcionamiento. Le deseamos una feliz navidad y un próspero año nuevo. Saludos cordiales, Ania Mastrapa Pérez Relaciones Públicas Hotel Inglaterra

Kjære kunde: Vi er veldig takknemlige for at du valgte oss og for å sende oss dine kommentarer. Vi vil fortsette å arbeide for å utrydde ovenstående. Vennligst godta unnskyldninger for ulemper. Vi ønsker deg en god jul og et godt nytt år. Vennlig hilsen, Ania Mastrapa Pérez PR England Hotel

Dear guest: Thanks for sharing your oppinion with us. We will work to erradicate the mentioned issue. We wish you Merry Christmas and Happy New Year. Best regards, Ania Mastrapa Pérez Public Relations Hotel Inglaterra

Estimado cliente: Muchas gracias por habernos elegido y compartirnos su opnión. Esperamos que pueda regresar pronto. Feliz navidad y año nuevo! Saludos cordiales, Ania Mastrapa Pérez Relaciones Públicas Hotel Inglaterra.

Dear guest: Thanks for contacting us and share your comments, they are very useful for us. Best regards, Ania Mastrapa Pérez Public Relations Hotel Inglaterra

Estimado Jairo: Muchas gracias por seleccionar nuestro hotel y por enviarnos sus comentarios. Disculpe las molestias ocasionadas. Continuaremos trabajando para mejorar nuestros servicios. Feliz año nuevo, Ania Mastrapa Pérez Relaciones Públicas Hotel Inglaterra.

Dear guest: Thanks for contacting us. Happy new year! Best regards, Ania Mastrapa Pérez PPRR Hotel Inglaterra

Dear guest: Thanks for choosing our hotel and share your comments about your stay with us. We are sorry you haven´t enjoy your stay completely and we apologies for that. Nevertheless if you allow me I will explain to you. The hotel sells room with balcony and rooms without balcony rooms with balcony imply a higher price. The latter are distributed some in front of the hotel and others to the side but all have a view of the city, in the case of the side it overlooks to one of the most emblematic, architecturally beautiful and ancient buildings of the city, the Great Theater of Havana; they have no price difference between they. The hotel has few rooms distributed between, triple, double and single, in all cases with balcony or without balcony, which leaves few options for changes even when the hotel is not completely full because it really depends on the type of agreement available to what you need and bought. I reiterate our apologies for the imposibility of changing the room. We also offer you our apologies for the roof top bar, it is close. Tomorrow 1rst of November will be open. If you are still in the city you can pass by otherwise you already have a pretext to come back again. Best regards and wishes, Ania Mastrapa Pérez Public Relations Hotel Inglaterra

Dear guest: Thanks for choosing the hotel and share your comments with us. Was a pleasure having you in our hotel, your house in Havana. Come back soon. Best regards and wishes, Ania Mastrapa Pérez Public Relations Hotel Inglaterra

Dear guest: Thanks for contacting us and share your comments. We really appreciate it. Accept our apologies for any inconvenient that might bother you. Best regards, Ania Mastrapa Pérez Public Relations Hotel Inglaterra

Dear guest: Thanks for contacting us and share your comments. We really appreciate it. Accept our apologies for any inconvenient that might bother you. Best regards, Ania Mastrapa Pérez Public Relations Hotel Inglaterra

Dear Hiro: Thanks for contacting us and share your comments with us. Inglaterra is indeed the oldest hotel in the city, 144 years of founded and National Monument. We wish you come back soon. Best wishes, Ania Mastrapa Pérez Public Relations Hotel Inglaterra

Dear guest: Thanks for contacting us and let us know your comments. Please accept our apologies for the inconveniences. We are really sorry you haven´t enjoy your stay. We would like you reconsider to come back an dgive the opportunity to make you change your mind. Best regards, Ania Mastrapa Pérez Public Relations Hotel Inglaterra

Dear guest: Thanks a lot for choosing Inglaterra and share your comments with us. We really hope you can come back soon. Best wishes, Ania Mastrapa Pérez Public Relations Inglaterra Hotel.

Dear guest: Thanks for send us your comments. We really appreciate it. Come back soon. Best regards and wishes, Ania Mastrapa Pérez Public Relations Hotel Inglaterra

Dear guest: Thanks for contacting us. We would like to obtain your oppinion about your stay. Best regards and wishes, Ania Mastrapa Pérez Public Relations Hotel Inglaterra.

Estimado Sr. Nos alegra sus comentarios fue un placer contar con su presencia en nuestro Hotel, gracias por elegirnos. Vivian Vera Directora Comercial

Gentile signore Grazie per i vostri commenti, è stato un onore avere la vostra presenza nel nostro Hotel e speriamo che si ripeta. Grazie per averci scelto. Vivian Vera Direttore commerciale

Dear guest: Thanks for contacting us. We hope you come back soon. Best wishes, Ania Mastrapa Pérez Public Relations Hotel Inglaterra

Dear guest: Thanks for choosing Inglaterra and for sharing your comments with us. We are really sorry and we offer you our apologies for the inconvenient in the reception. We hope this won´t be a reason for coming back. Give us the opportunity of change your mind. Best regards, Ania Mastrapa Pérez PPRR Hotel Inglaterra

Dear guest: Thanks for choosing our hotel and contact us. We would like you to send us your comments about the stay. Best regards, Ania Mastrapa Pérez Public Relations Hotel Inglaterra

Dear guest: Thanks for contacting us and send us your comments. We are glad you enjoy your stay and hope you come back soon to repeat it the experience. Best regards, Ania Mastrapa Pérez Public Relations Hotel Inglaterra