Avis sur The Capitol Hotel, Ascend Hotel Collection
The Capitol Hotel, Ascend Hotel Collection
440 Asylum St, Hartford, CT
Avis
7,4
Bien
7,6/10
Propreté
8,0/10
Personnel et service
7,2/10
Équipements
7,0/10
Infrastructures et conditions de l’hébergement
7,2/10
Écoresponsabilité
Avis
24 mars 2022
Séjour de 2 nuits en mars 2022
Réponse de Jake Shepherd - General Manager le 30 mars 2022
Thank you for taking your time to rate our hotel. I am happy to hear you enjoyed your stay with us and we all hope to welcome you back the next time you are in the area.
6/10 Satisfaisant
Kelly
19 mai 2024
Les points forts : Propreté et personnel et service
Kelly
Séjour de 2 nuits en mai 2024
Réponse de Marketing Manager le 22 mai 2024
Thank you for taking the time to review your recent stay at The Capitol Hotel. We appreciate your feedback and are glad to hear that you had an overall satisfactory experience. If there is anything specific that you feel could have been improved, we would love to hear more details so we can continue to enhance our guests' experiences. We hope to have the opportunity to welcome you back in the future.
8/10 Bien
Quentin
19 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Quentin
Séjour de 2 nuits en mai 2024
Réponse de Marketing Manager le 20 mai 2024
Thank you for taking the time to share your feedback on your recent stay at The Capitol Hotel. We are delighted to hear that you enjoyed your experience with us. Our team works hard to ensure each guest has a comfortable and memorable stay, and we are pleased to hear that we met your expectations. We look forward to welcoming you back for another enjoyable stay in the future. Safe travels!
2/10 Horrible
Edward
Voyage en famille
17 mai 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Edward
Réponse de Marketing Manager le 20 mai 2024
Thank you for sharing your experience with us. We are disappointed to hear about the issues you encountered during your stay, and we apologize for any inconvenience you experienced. We will address these concerns with our team to ensure these issues are resolved for future guests. If you have any further feedback or would like to discuss your stay in more detail, please feel free to reach out to our management team. We appreciate your feedback and hope to have the opportunity to welcome you back in the future.
10/10 Excellent
Gina, Lynn
Voyage en couple
28 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Gina
Séjour de 1 nuit en avril 2024
Réponse de Marketing Manager le 29 avr. 2024
Thank you for taking the time to leave such a positive review of The Capitol Hotel. We are delighted to hear that you found our central location to be convenient for attending the concert at the XL Center. Our team takes great pride in providing excellent service and it's always great to hear when our guests have a positive experience. We hope to welcome you back again in the future.
8/10 Bien
Kai
28 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Kai
Séjour de 2 nuits en avril 2024
Réponse de Marketing Manager le 29 avr. 2024
Dear valued guest, thank you for taking the time to share your feedback with us. We are thrilled to hear that you enjoyed the spacious yet cozy atmosphere of your room during your stay at The Capitol Hotel, Ascend Hotel Collection. We strive to provide a comfortable and inviting environment for all our guests, and we are glad to hear that this was reflected in your experience. We hope to welcome you back again soon for another enjoyable stay. Thank you for choosing to stay with us!
10/10 Excellent
Ferison
24 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Ferison
Séjour de 1 nuit en avril 2024
4/10 Médiocre
Kevin
Voyage en couple
22 avr. 2024
Les points forts : Personnel et service
Les points faibles : Propreté
Kevin
Séjour de 1 nuit en avril 2024
Réponse de Marketing Manager le 23 avr. 2024
Thank you for sharing your feedback with us. We apologize for the inconvenience you experienced during your stay at The Capitol Hotel. Our hotel is non-smoking, and we take cleanliness and air quality very seriously. We will address this issue with our housekeeping team to ensure that this does not happen again in the future. We appreciate your bringing this to our attention and hope to have the opportunity to welcome you back for a more enjoyable stay.
8/10 Bien
Moira
Voyage en couple
12 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Moira
Séjour de 1 nuit en avril 2024
Réponse de Marketing Manager le 13 avr. 2024
Thank you for taking the time to share your feedback on your recent stay at The Capitol Hotel, Ascend Hotel Collection. We apologize for any inconvenience you experienced with the towels in your room and the limited dining options available upon your late arrival. We appreciate your recommendation of The Russell, and we are glad you enjoyed your meal from there. Your comments will be shared with our team as we continuously strive to improve and enhance our guest experience. We hope to welcome you back in the future for a more seamless stay.
6/10 Satisfaisant
Matthew
Voyage en couple
11 avr. 2024
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Matthew
Séjour de 1 nuit en avril 2024
Réponse de Marketing Manager le 12 avr. 2024
Thank you for taking the time to share your feedback with us. We're delighted to hear that you appreciated our friendly staff, convenient self parking, central location, and amenities such as the refrigerator, microwave, shower pressure, and 12pm checkout. We apologize for any inconvenience you experienced with the room key cards and entry into rooms. We appreciate your understanding and look forward to welcoming you back for another stay in the future.
6/10 Satisfaisant
Amy
Voyage en groupe
6 avr. 2024
Les points faibles : Propreté
Amy
Séjour de 1 nuit en avril 2024
Réponse de Marketing Manager le 9 avr. 2024
Thank you for choosing to stay with us at The Capitol Hotel. We appreciate your feedback and apologize for any inconvenience you experienced during your stay. We will address your concerns with our housekeeping team to ensure that our rooms meet the highest standards of cleanliness for all our guests. We hope to have the opportunity to welcome you back in the future and provide you with a more satisfying experience.
6/10 Satisfaisant
Darrin
1 avr. 2024
Les points faibles : Propreté
Darrin
Séjour de 2 nuits en mars 2024
Réponse de Marketing Manager le 2 avr. 2024
We appreciate your feedback on your recent stay at The Capitol Hotel. We're glad to hear that you found our location convenient. We strive to provide a comfortable and memorable experience for all our guests and will take your comments into consideration. Thank you for choosing to stay with us and we hope to have the opportunity to welcome you back in the future.
6/10 Satisfaisant
Destiny
Voyage en couple
26 mars 2024
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Destiny
Séjour de 2 nuits en mars 2024
Réponse de Marketing Manager le 27 mars 2024
Thank you for your feedback regarding your recent stay at The Capitol Hotel. We are pleased to hear that you found our location convenient for exploring downtown areas. We apologize for any inconvenience you experienced with our parking availability and pricing. We will certainly take this into consideration as we assess and improve our services. We appreciate your comments and hope to have the opportunity to welcome you back in the future.
4/10 Médiocre
James
21 mars 2024
Les points faibles : Infrastructures et conditions de l’hébergement
James
Séjour de 1 nuit en mars 2024
Réponse de Marketing Manager le 23 mars 2024
Thank you for taking the time to share your feedback on your recent stay at The Capitol Hotel, Ascend Hotel Collection. We apologize that your experience did not meet your expectations in terms of bedding comfort and climate control in the room. We appreciate your comments about the dated facilities, sauna-like workout room, and the inconvenience of the A/C / heat unit. However, we are glad to hear that you found our breakfast good and our staff pleasant, as well as the convenient location near the train station. We will definitely take your feedback into consideration as we strive to improve our guests' overall experience.
2/10 Horrible
Mavis
17 mars 2024
Mavis
Séjour de 2 nuits en mars 2024
Réponse de Marketing Manager le 9 avr. 2024
Thank you for taking the time to leave a review of your recent stay at our hotel. We are disappointed to hear that your experience did not meet your expectations. Our team values feedback as it helps us continually improve the guest experience. If there are any specific issues you encountered during your stay that you would like to share with us, please feel free to reach out so we can address them accordingly. We hope to have the opportunity to welcome you back in the future and provide you with a more satisfactory stay.
8/10 Bien
Colene
11 mars 2024
Colene
Séjour de 4 nuits en mars 2024
Réponse de Marketing Manager le 1 avr. 2024
Thank you for taking the time to leave a review of your recent stay at The Capitol Hotel, Ascend Hotel Collection. We appreciate your feedback and are pleased to see that you enjoyed your experience with us. We strive to provide a comfortable and convenient stay for all of our guests, and we hope to welcome you back again in the future.
10/10 Excellent
Erik
Voyage d’affaires, Voyage en couple
26 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Erik
Séjour de 1 nuit en février 2024
Réponse de Marketing Manager le 1 mars 2024
Thank you for sharing your experience! We're delighted that you appreciated our convenient location and excellent staff and amenities. Your feedback regarding the room infrastructure is duly noted, and we'll work diligently to enhance this aspect of your stay. We're committed to continuously improving our accommodations to ensure a comfortable experience for all our guests. We hope to have the pleasure of welcoming you back for an even better stay in the future!
10/10 Excellent
Denise
26 févr. 2024
Denise
Séjour de 3 nuits en février 2024
Réponse de Marketing Manager le 23 mars 2024
Thank you for taking the time to provide us with a perfect rating for your recent stay at The Capitol Hotel, Ascend Hotel Collection. We are thrilled to hear that you had an enjoyable experience with us and we hope to welcome you back again in the future for another outstanding stay.
10/10 Excellent
Malcolm
24 févr. 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Malcolm
Séjour de 2 nuits en février 2024
Réponse de Marketing Manager le 1 mars 2024
Thank you so much for the perfect rating! We're thrilled to hear that you had a wonderful experience during your stay. If there's anything specific that made your stay exceptional or any suggestions you have for us to make future stays even better, please feel free to let us know. We appreciate your support and hope to welcome you back again soon!
8/10 Bien
Aleksandr
Voyage en famille
24 févr. 2024
Les points forts : Propreté et personnel et service
Aleksandr
Séjour de 1 nuit en février 2024
Réponse de Marketing Manager le 1 mars 2024
Thank you for taking the time to leave us a review! We're delighted to hear that you found our hotel conveniently located within walking distance to events. Your feedback is valuable to us, and we will continue to strive for excellence to ensure your next stay is worthy of a 5-star rating. We look forward to welcoming you back soon!
2/10 Horrible
Erika
21 févr. 2024
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Erika
Séjour de 1 nuit en février 2024
Réponse de Marketing Manager le 1 mars 2024
We're truly sorry to hear about your disappointing experience. Your satisfaction is paramount to us, and we regret that we fell short of your expectations. We would greatly appreciate any specific feedback you can provide so that we can address the issues and improve our services for future guests. Please feel free to reach out to our management team directly to discuss your concerns further. Thank you for bringing this to our attention.
8/10 Bien
Steve
19 févr. 2024
Steve
Séjour de 1 nuit en février 2024
Réponse de Marketing Manager le 26 févr. 2024
Thank you for taking the time to share your feedback on your recent stay at The Capitol Hotel, Ascend Hotel Collection. We are pleased to hear that you had an enjoyable experience during your time with us. If there is anything specific that stood out to you or if there are any areas in which we can improve, please don't hesitate to reach out. We appreciate your rating and look forward to welcoming you back in the future.
2/10 Horrible
Michael
13 févr. 2024
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Michael
Séjour de 1 nuit en février 2024
Réponse de Marketing Manager le 20 févr. 2024
We apologize for the inconveniences you experienced during your stay at our hotel. We understand that location is important to our guests, and we apologize if it did not meet your expectations. Regarding the toilet issue, we apologize for any inconvenience caused and will make sure it is addressed promptly. We take guest safety seriously, so we will investigate the incident you mentioned about the noise. We apologize for any confusion regarding the parking charges, and we will review this with our staff to ensure accurate information is provided. We appreciate your feedback and will take it into consideration in our efforts to continuously improve our services.
6/10 Satisfaisant
Robert
13 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Robert
Séjour de 1 nuit en février 2024
Réponse de Marketing Manager le 20 févr. 2024
Thank you for taking the time to share your rating of our hotel. We value your feedback and appreciate your decision to choose The Capitol Hotel, Ascend Hotel Collection for your stay. We strive to provide a comfortable and enjoyable experience for all our guests, and we regret if we fell short in meeting your expectations on this occasion. We hope to have an opportunity to welcome you back in the future for a more fulfilling stay.
8/10 Bien
Zadoth
12 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Zadoth
Séjour de 1 nuit en février 2024
Réponse de Marketing Manager le 20 févr. 2024
Thank you for taking the time to leave a review of your recent stay at The Capitol Hotel, Ascend Hotel Collection. We appreciate your rating and are delighted to hear that you had a positive experience. We strive to provide a comfortable and enjoyable stay for all of our guests and are thrilled that we were able to meet your expectations. Should you find yourself in the area again, we hope to have the opportunity to welcome you back to The Capitol Hotel.
10/10 Excellent
Norman
Voyage en famille
8 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Norman
Séjour de 1 nuit en février 2024
Réponse de Marketing Manager le 20 févr. 2024
Thank you for your kind review of The Capitol Hotel, Ascend Hotel Collection! We're delighted to hear that you had a pleasant stay with us. Our team takes great pride in providing excellent service, and we're glad that it left a positive impression on you. Should your travels bring you back to our area, we would be honored to welcome you once again for another enjoyable experience at our hotel.
8/10 Bien
Colleen
Voyage en famille
8 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Colleen
Séjour de 1 nuit en février 2024
Réponse de Marketing Manager le 20 févr. 2024
Thank you for taking the time to share your feedback with us. We truly appreciate your kind words about our excellent staff and their efforts to make your check-in experience easy. However, we apologize for any inconvenience caused by the loud guests adjacent to your room. We understand that a peaceful environment is essential for a comfortable stay and we will take your comments into consideration to ensure we improve our guest experience in the future. We hope to have the opportunity to welcome you back to The Capitol Hotel, Ascend Hotel Collection in the near future.
8/10 Bien
joseph
2 févr. 2024
joseph
Séjour de 1 nuit en décembre 2023
Réponse de Marketing Manager le 20 févr. 2024
Thank you for taking the time to review your recent stay at The Capitol Hotel, Ascend Hotel Collection. We appreciate your positive rating and are pleased to hear that you enjoyed your experience with us. We value your feedback and look forward to welcoming you back for another great stay in the future.
10/10 Excellent
Michael
1 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Michael
Séjour de 1 nuit en janvier 2024
Réponse de Marketing Manager le 20 févr. 2024
Thank you for taking the time to share your outstanding rating of The Capitol Hotel, Ascend Hotel Collection! We're thrilled to have exceeded your expectations during your stay. Your feedback is greatly appreciated, and we hope to have the pleasure of welcoming you back again soon for another flawless experience.
4/10 Médiocre
Deepti
30 janv. 2024
Deepti
Séjour de 2 nuits en janvier 2024
Réponse de Marketing Manager le 20 févr. 2024
Thank you for taking the time to share your feedback about your recent stay at The Capitol Hotel, Ascend Hotel Collection. We genuinely appreciate your rating and the opportunity to address any concerns you may have had during your visit. We strive to provide a positive guest experience, and we regret if we fell short of your expectations on this occasion. We would welcome the opportunity to learn more from you about your specific concerns so that we can continue to improve and provide a better experience for all our guests. Thank you again for your review, and we hope to have another chance to regain your trust in the future.
10/10 Excellent
Joanne
Voyage d’affaires
25 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Joanne
Séjour de 1 nuit en janvier 2024
Réponse de Director of Sales le 31 janv. 2024
Thank you for taking the time to tell us about your experience at The Capitol Hotel, Ascend Hartford Collection.We are so pleased to know that you found the location of our property to be convenient and easy to find! Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing The Capitol Hotel, Ascend Hartford Collection.
10/10 Excellent
Glaisma
Voyage d’affaires
23 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Glaisma
Séjour de 2 nuits en janvier 2024
Réponse de Director of Sales le 24 janv. 2024
Thank you for taking the time to tell us about your experience at The Capitol Hotel. It's so great to know that you found our hotel to be accessible. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing The Capitol Hotel.
4/10 Médiocre
John
Voyage en famille
21 janv. 2024
Les points faibles : Confort de la chambre
John
Séjour de 1 nuit en janvier 2024
Réponse de Director of Sales le 24 janv. 2024
Thank you for choosing The Capitol Hotel and for taking the time to provide feedback about your experience at The Capitol Hotel.I would like to start by apologizing to you for not meeting your expectations. We are sorry to hear that you had a temperature issue during your stay and we understand how frustrating that can be. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments and please feel free to reach out to the hotel directly should you need any additional assistance.
10/10 Excellent
Arturo
Voyage d’affaires
19 janv. 2024
Les points forts : Propreté, personnel et service, équipements
Arturo
Séjour de 10 nuits en janvier 2024
Réponse de Director of Sales le 24 janv. 2024
Thank you for taking the time to tell us about your experience at The Capitol Hotel. It's so great to know that you found our location to be convenient! Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for The Capitol Hotel.
2/10 Horrible
Daniel, Bronx
19 janv. 2024
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Daniel
Séjour de 2 nuits en janvier 2024
Réponse de Director of Sales le 24 janv. 2024
Thank you for choosing The Capitol Hotel and for taking the time to provide feedback about your experience at The Capitol Hotel.I would like to start by apologizing to you for not meeting your expectations. We are sorry that there was maintenance issues and definitely understand how frustrating and inconvenient that can be. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments and please feel free to reach out to the hotel directly should you need any additional assistance.
8/10 Bien
Manuel
17 janv. 2024
Manuel
Séjour de 2 nuits en janvier 2024
Réponse de Marketing Manager le 13 févr. 2024
Thank you for choosing The Capitol Hotel for your recent stay. We greatly appreciate your positive rating and are glad to hear that you had an enjoyable experience. We hope to welcome you back in the future and provide you with another wonderful stay.
4/10 Médiocre
Arnaldo Andres Dejesus
Voyage en groupe
16 janv. 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Arnaldo Andres Dejesus
Séjour de 1 nuit en janvier 2024
Réponse de Marketing Manager le 13 févr. 2024
Thank you for sharing your feedback with us regarding your recent stay at The Capitol Hotel. We strive to provide a positive experience for all of our guests, and we are disappointed to learn that your stay fell short of your expectations. We appreciate your comments and will take them into consideration as we continually work to improve and enhance our services. Thank you for choosing our hotel, and we hope you will give us another opportunity to exceed your expectations in the future.
2/10 Horrible
Faye
15 janv. 2024
Faye
Séjour de 3 nuits en janvier 2024
Réponse de Director of Sales le 17 janv. 2024
Thank you for choosing The Capitol Hotel, Ascend Hotel Collection and for taking the time to provide feedback about your experience at The Capitol Hotel, Ascend Hotel Collection.We are so sorry to hear about the multiple issues you experienced during your stay and understand how frustrating all of this could be. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.We have notified our management team and someone will be in touch.
10/10 Excellent
Swapnil
15 janv. 2024
Swapnil
Séjour de 2 nuits en janvier 2024
Réponse de Marketing Manager le 13 févr. 2024
Thank you for choosing The Capitol Hotel, Ascend Hotel Collection for your stay. We are thrilled to hear that you had such a positive experience with us and awarded us with a perfect rating. Our team takes great pride in providing excellent service and creating a comfortable environment for our guests. It was a pleasure to have you as our guest, and we look forward to welcoming you back on your next visit to our city. Safe travels!
6/10 Satisfaisant
Margaret
Voyage en famille
15 janv. 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Margaret
Séjour de 2 nuits en janvier 2024
Réponse de Director of Sales le 17 janv. 2024
Thank you for choosing The Capitol Hotel, Ascend Hotel Collection and for taking the time to provide feedback about your experience at The Capitol Hotel, Ascend Hotel Collection.I would like to start by apologizing to you for not meeting your expectations. We are sorry to hear that your experience with the front desk staff was unsatisfactory and that there was a smell. We understand how frustrating that can be. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments and please feel free to reach out to the hotel directly should you need any additional assistance.
2/10 Horrible
Nancy
Voyage en famille
15 janv. 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nancy
Séjour de 3 nuits en janvier 2024
Réponse de Director of Sales le 17 janv. 2024
Thank you for choosing The Capitol Hotel, Ascend Hotel Collection and for taking the time to provide feedback about your experience at The Capitol Hotel, Ascend Hotel Collection.We are sorry to hear about the inconvenience of only having one working elevator and understand how frustrating that could be. We strive to make each stay as pleasant and comfortable as possible, and we apologize for not having everything up to the standard that we attempt to keep.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments and please feel free to reach out to the hotel directly should you need any additional assistance.
10/10 Excellent
PHILLIP
14 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
PHILLIP
Séjour de 3 nuits en janvier 2024
Réponse de Director of Sales le 17 janv. 2024
Thank you for taking the time to tell us about your experience at The Capitol Hotel, Ascend Hotel Collection.We are so happy to see you enjoyed your time with us so much - we love a perfect score!Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing The Capitol Hotel, Ascend Hotel Collection.
8/10 Bien
Voyageur vérifié
14 janv. 2024
Les points forts : Propreté et personnel et service
Voyageur vérifié
Séjour de 1 nuit en janvier 2024
Réponse de Marketing Manager le 13 févr. 2024
Thank you for choosing The Capitol Hotel, Ascend Hotel Collection for your recent stay and for taking the time to share your feedback. We appreciate your rating of 8 out of 10, which indicates that your overall experience was positive. We hope to have the pleasure of welcoming you back again in the future for another enjoyable stay.
8/10 Bien
Elizabeth
13 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Elizabeth
Séjour de 2 nuits en janvier 2024
Réponse de Director of Sales le 31 janv. 2024
Thank you for taking the time to tell us about your experience at The Capitol Hotel, Ascend Hartford Collection.We are so happy to know that you found our property's location to be convenient and that you had great interactions with our staff. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing The Capitol Hotel, Ascend Hartford Collection.
4/10 Médiocre
Chad
Voyage en famille
10 janv. 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Chad
Séjour de 1 nuit en janvier 2024
Réponse de Director of Sales le 12 janv. 2024
Thank you for choosing The Capitol Hotel, Ascend Hotel Collection and for taking the time to provide feedback about your experience at The Capitol Hotel, Ascend Hotel Collection.I would like to start by apologizing to you for not meeting your expectations. We are sorry to hear that you experienced inconvenience with your room and understand how frustrating that can be. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments and please feel free to reach out to the hotel directly should you need any additional assistance.
4/10 Médiocre
Edward
Voyage en famille
10 janv. 2024
Les points forts : Propreté et personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Edward
Séjour de 1 nuit en janvier 2024
Réponse de Director of Sales le 12 janv. 2024
Thank you for choosing The Capitol Hotel, Ascend Hotel Collection and for taking the time to provide feedback about your experience at The Capitol Hotel, Ascend Hotel Collection.I would like to start by apologizing to you for not meeting your expectations. We are sorry to hear that you experienced inconvenience with your room and for the parking situation. We understand how frustrating that can be. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments and please feel free to reach out to the hotel directly should you need any additional assistance.
2/10 Horrible
Luis
8 janv. 2024
Luis
Séjour de 1 nuit en janvier 2024
Réponse de Marketing Manager le 13 févr. 2024
Thank you for taking the time to provide us with your feedback. We apologize if your experience at The Capitol Hotel, Ascend Hotel Collection did not meet your expectations. We take guest feedback seriously and constantly strive to improve our services. If there are specific concerns you would like to share with us, please feel free to email us directly at [hotel email address]. We appreciate your patronage and hope to have the opportunity to better serve you in the future.
2/10 Horrible
Dawn
7 janv. 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Dawn
Séjour de 1 nuit en janvier 2024
Réponse de Marketing Manager le 13 févr. 2024
We are truly disappointed to learn about your concerns regarding The Capitol Hotel. We understand the importance of feeling safe and comfortable during your stay, and we apologize if the area did not meet your expectations. Our priority is to provide a pleasant and secure environment for all our guests, and we take feedback like yours seriously. We appreciate your honesty and hope that you will consider giving us another opportunity to better serve you in the future.
6/10 Satisfaisant
Angel
6 janv. 2024
Angel
Séjour de 1 nuit en décembre 2023
Réponse de Marketing Manager le 13 févr. 2024
Thank you for taking the time to share your review of The Capitol Hotel, Ascend Hotel Collection. We appreciate your feedback and are glad to know that you chose to stay with us. We value all guest experiences as they help us identify areas for improvement. We hope to have the opportunity to welcome you back in the future and provide you with an even better stay.
10/10 Excellent
Jesus
6 janv. 2024
Les points forts : Équipements
Jesus
Séjour de 2 nuits en janvier 2024
Réponse de Director of Sales le 12 janv. 2024
Thank you for taking the time to tell us about your experience at The Capitol Hotel, Ascend Hotel Collection.We are so happy to see you enjoyed your time with us.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing The Capitol Hotel, Ascend Hotel Collection.