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Avis sur Ramada by Wyndham Harrisburg/Hershey Area

2.5 out of 5
Ramada by Wyndham Harrisburg/Hershey Area
300 N Mountain Rd, Harrisburg, PA

Avis

6,8
Note des voyageurs de 10 (Excellent), d’après 184 avis sur 544." "
Note des voyageurs de 8 (Bien), d’après 99 avis sur 544." "
Note des voyageurs de 6 (Satisfaisant), d’après 83 avis sur 544." "
Note des voyageurs de 4 (Médiocre), d’après 74 avis sur 544." "
Note des voyageurs de 2 (Horrible), d’après 104 avis sur 544." "

6,6/10

Propreté

7,2/10

Personnel et service

6,6/10

Équipements

6,4/10

Infrastructures et conditions de l’hébergement

6,8/10

Écoresponsabilité

Avis

10/10 Excellent

Gilles

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Noce
Séjour de 1 nuit en février 2024
Réponse de GM le 1 mars 2024
Dear Gilles,Thank you so much for taking the time to leave us a 5-star review! We're thrilled to hear that you had a great stay with us. We strive to provide our guests with a warm, welcoming atmosphere and your feedback is greatly appreciated. We look forward to welcoming you back to our hotel in the future. Warm regards,Hotel Management

6/10 Satisfaisant

claudia

Voyage en famille avec de jeunes enfants
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Lors de notre 1ere visite le 2 janvier le séjour était parfait. La chambre était propre. Donc nous nous sommes dit nous y retournerons le 18 janvier mais quel fut notre surprise, la chanbre manquait de serviettes, pas de douillette pour le divan lit, pâte à dent bleue collée sur le bord du bain et bouchon de bain brisé.
Séjour de 1 nuit en janvier 2024
Réponse de GM le 23 janv. 2024
Dear Claudia,We appreciate your return visit and apologize for the inconvenience you experienced during your stay. We are genuinely sorry for the oversight with the towels, comforter, and the condition of the bathroom. Your feedback is valuable, and we'll address these issues promptly to ensure a more consistent and satisfactory experience for our guests. Thank you for bringing this to our attention. We hope to have the opportunity to welcome you back and provide an improved stay.Kind regards,Hotel Management

10/10 Excellent

Kathleen

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de GM le 3 avr. 2024
Dear Kathleen, Thank you for awarding us a 5-star rating! We are thrilled to know that you enjoyed your stay at our hotel. We aim to provide a memorable experience for all our guests and your rating assures us that we are heading in the right direction. We look forward to welcoming you back soon. Warm regards,Hotel Management

10/10 Excellent

claudia

Séjour de 1 nuit en janvier 2024
Réponse de GM le 8 janv. 2024
Dear Claudia,Thank you for taking the time to rate us 5/5! We are thrilled to learn that you had a wonderful experience during your stay. Your positive feedback is greatly appreciated. We look forward to welcoming you back for another outstanding visit.Warm regards,Hotel Management

10/10 Excellent

Sylvie

Séjour de 1 nuit en décembre 2023
Réponse de GM le 17 déc. 2023
Dear Sylvie,Thank you for choosing to stay with us, and we appreciate your perfect 10/10 rating! We're delighted to hear that your experience met or exceeded your expectations. We look forward to hosting you again and providing another exceptional stay.

4/10 Médiocre

Johanne

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
La lumière de l'évier ne voulait pas se fermer alors j'ai dormi à la lumière tout la nuit pas plaisant
Séjour de 1 nuit en novembre 2023
Réponse de Hotel Manager le 7 nov. 2023
Dear Johanne, We apologize for the inconvenience you experienced during your stay with the sink light issue. Our aim is to provide a comfortable and enjoyable experience for all our guests, and we regret that this aspect fell short of expectations. Please know that we take your feedback seriously and our maintenance team has been notified to address the light concern promptly. Your comfort is important to us, and we'll do our best to ensure that such issues are swiftly resolved in the future. We hope to have another opportunity to host you for a more seamless and pleasant stay.Sincerely,Hotel Manager

6/10 Satisfaisant

Yawovi Segla

Séjour de 1 nuit en août 2023
Réponse de Hotel Manager le 12 août 2023
Dear Yawovi Segla,Thank you for your rating. Your feedback is important to us. If there are any specific aspects of your stay that you'd like to highlight or any suggestions for improvement, please feel free to share. We're always looking for ways to enhance our guest's experiences. If you have any further comments or concerns, please let us know. We hope to have the opportunity to provide you with a better experience in the future.Sincerely,Hotel Manager

2/10 Horrible

Caroline

Séjour de 1 nuit en août 2023
Réponse de Hotel Manager le 9 août 2023
Dear Caroline,Thank you for taking the time to provide feedback on your recent stay. We're sorry to hear that we didn't meet your expectations and that you rated us 2 out of 10. Your feedback is invaluable to us as we continuously strive to enhance our services. We would appreciate the opportunity to learn more about your experience and discuss how we can make improvements. Please don't hesitate to reach out to us directly so we can address your concerns and work towards a better experience during your next stay. Thank you for choosing us, and we hope to have the chance to exceed your expectations in the future.Sincerely,Hotel Manager

2/10 Horrible

Noemie

Séjour de 1 nuit en août 2023
Réponse de Hotel Manager le 9 août 2023
Dear Noemie,We appreciate your feedback and apologize for any inconveniences you experienced during your stay. Your satisfaction is important to us, and we would like to understand the specific issues that led to your dissatisfaction. Please take a moment to share your concerns with us so that we can address them and make necessary improvements. Your input is valuable in helping us enhance the guest experience. Thank you for staying with us, and we look forward to hearing from you soon.Sincerely,Hotel Manager

4/10 Médiocre

Sylvie

Séjour de 1 nuit en juillet 2023
Réponse de Hotel Manager le 5 juil. 2023
Dear Sylvie,Thank you for sharing your rating with us. We value your feedback and would appreciate any specific details or concerns you have regarding your experience at our hotel. We strive to provide exceptional service and make improvements based on guest feedback. If there is anything we can do to address your concerns and improve your rating, please let us know. We hope to have the opportunity to exceed your expectations in the future.Sincerely,Hotel Manager

6/10 Satisfaisant

Renaud

Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en avril 2023
Réponse de Hotel Manager le 3 mai 2023
Dear Renaud,Thank you for taking the time to give us your feedback on your stay with us. Thank you for the 6 out of 10 stars. I hope you will give us another chance in the future next time you are passing through our area so we can turn that 6 into a 10.Sincerely,Hotel Manager

10/10 Excellent

johanne

Séjour de 1 nuit en avril 2023
Réponse de Prakash le 29 avr. 2023
Thank you for sharing, Johanne ! , we strive to provide exceptional service for each person who walks through our doors. Thank you for sharing your perfect rating with us. We look forward to sharing the same quality experience with you during your next stay with us.

10/10 Excellent

Sylvie

Séjour de 1 nuit en avril 2023
Réponse de Hotel Manager le 5 avr. 2023
Dear Sylvie,Thank you for staying at our hotel and for taking the time to share your experience with us. Your ten star feedback is very important to us, and we are pleased that you had a pleasant stay with us. It is really a matter of pride for our hotel and staff. We will continue to make every effort to provide excellent service and accommodation for all our guests.Sincerely,Hotel Manager

8/10 Bien

Ghislain

Voyage en couple
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Propreté
Prix abordable, hôtel satisfaisant et proche de l’autoroute. Seul inconvénient c’est que la toilette était sale
Séjour de 1 nuit en février 2023
Réponse de Hotel Manager le 1 mars 2023
Dear Ghislain,Thanks for staying at the Ramada by Wyndham Harrisburg/Hershey Area. Nice to note the positive sides such as affordable price, convenient location and overall stay. But beyond that, we understand your inconvenience at the toilet and its cleanliness. We sincerely regret. We will check and attend these shortcomings so that they will not bother you next time. Request your understanding and continued patronage.Sincerely,Hotel Manager

2/10 Horrible

RICARD

Les points faibles : Équipements et infrastructures et conditions de l’hébergement
LA propreté est déficience sale très vieux et bruyant
Séjour de 1 nuit en février 2023
Réponse de SA le 13 févr. 2023
Thank you for choosing us! We are sorry that you did not enjoy your stay with us. We are disappointed we did not provide a satisfactory experience. We hope you give us a chance improve on this stay.

10/10 Excellent

Shantell

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I love the staff they are amazing I didn’t like not having enough time to get in the pool.
Séjour de 2 nuits en mai 2024
Réponse de GM le 21 mai 2024
Dear Shantell,We're delighted to hear that you found our staff amazing! We strive to create a warm and welcoming environment for all our guests. We're sorry to hear you didn't have enough time to enjoy our pool. On your next visit, we hope you'll be able to take full advantage of all our amenities. Thank you for choosing our hotel. We look forward to welcoming you back soon.Warm regards,Hotel Management

2/10 Horrible

johnathan

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very bad hotel was filthy and dirty and staff did not care staff was also very creepy starting at me sexually up and down in the pool area I will not be heading back !!
Séjour de 1 nuit en mai 2024
Réponse de GM le 21 mai 2024
Dear Johnathan, We're deeply sorry to hear about your experience. Your comfort and satisfaction are our top priorities, and we regret that we fell short. Please accept our sincere apologies for any discomfort you felt. We're taking your feedback seriously and will address your concerns with our team to ensure our guests always feel respected and valued. We hope to have the opportunity to restore your confidence in our hotel in the future.Warm regards,Hotel Management

8/10 Bien

Richard

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
Hotel was very clean. Some damage to the building itself, but they clearly kept it very clean and had great customer service.
Séjour de 1 nuit en mai 2024
Réponse de GM le 20 mai 2024
Dear Richard,Thank you for your positive review. We're thrilled to hear you appreciated our cleanliness and customer service. We acknowledge your feedback about the building and assure you we're continuously working on improvements. We look forward to welcoming you back to our hotel in the future.Warm regards,Hotel Management

4/10 Médiocre

RICHARD

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Rooms are in beat up condition
Séjour de 1 nuit en mai 2024
Réponse de GM le 14 mai 2024
Dear Richard,Thank you for your feedback. We are truly sorry to hear that our room conditions did not meet your expectations. Your comfort and satisfaction are of utmost importance to us. We have taken note of your comments and will certainly address these concerns. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Warm regards,Hotel Management

4/10 Médiocre

Mo

Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
The rooms are clean but very poorly designed. The light switches in the tiny room have sensors so anytime I got out of my bed the lights suddenly went on. And they dont go off until at least 10 minutes of no movement unless you manually shut the swit h off so basically there was no way I was getting any sleep due to lights constantly going on and off. I had to call management and they put tape around the sensors so it would stop going on every time I moved. Also, the only outlets by the bed are on the sides of the bedposts which are right against the wall and not moveable so I had no way of fitting my plug into the non-existent gap. Pretty frustrating as I like having my phone next to me before bed.
Séjour de 1 nuit en mai 2024
Réponse de GM le 8 mai 2024
Dear Mo, We appreciate your detailed feedback. We're sorry to hear about the inconvenience caused due to our room design. We are currently reviewing our lighting system and outlet placements. Your experience will help us enhance our guest comfort. We hope for another opportunity to provide a more enjoyable stay. Warm regards,Hotel Management

8/10 Bien

Michelle

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Everything was nice except other guess took over areas like the pool and hot tub and wouldn't allow other people to us the area!!
Séjour de 1 nuit en mai 2024
Réponse de GM le 7 mai 2024
Dear Michelle,Thank you for taking the time to share your feedback. We're delighted to hear that you enjoyed your stay overall. We regret the inconvenience caused by other guests at the pool and hot tub. Your comfort is our priority and we're committed to improving our services to ensure all guests can enjoy our facilities. We hope to welcome you back soon for a more enjoyable experience.Warm regards,Hotel Management

10/10 Excellent

Jolynn

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de GM le 8 mai 2024
Dear Jolynn,Thank you for the 5-star rating! We're delighted to see that you enjoyed your stay with us. We strive to provide a memorable experience for all our guests and it's always encouraging to hear positive feedback. We look forward to welcoming you back to our hotel in the near future.Warm regards,Hotel Management

6/10 Satisfaisant

Jackelin, Harrisburg

Séjour de 1 nuit en mai 2024
Réponse de GM le 7 mai 2024
Dear Jackelin,Thank you for taking the time to rate our hotel. We see there's room for improvement and we would love to hear more about your experience. Your feedback is invaluable in helping us enhance our services. We hope to have the opportunity to welcome you back for a more delightful stay in the future.Warm regards,Hotel Management

4/10 Médiocre

Chad

Voyage en couple
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Les points faibles : Équipements
There are so many great amenities available here that aren’t found at nearby locations. My favorites were a hot-tub in the room and free breakfast. The only downsides were that the amenities need some upkeep. The hot tub in the room was not deep cleaned and still had hair and soap scum residue on the fixtures and sides of tub. The woman at the front desk was friendly but very pushy about submitting a 5 star review before I could leave.
Séjour de 1 nuit en mai 2024
Réponse de GM le 5 mai 2024
Dear Chad,Thank you for your feedback. We're glad to hear you enjoyed our unique amenities. We sincerely apologize for the issues you experienced with the hot tub and we appreciate you bringing this to our attention. We also take note of your feedback regarding our front desk service. We strive to improve our guest experience and your comments are crucial in this process. We hope for another opportunity to serve you better in the future.Warm regards,Hotel Management

8/10 Bien

Amber

Séjour de 1 nuit en avril 2024
Réponse de GM le 22 mai 2024
Dear Amber,Thank you for taking the time to rate us! We're glad to see you've enjoyed your stay at our hotel. We are always striving to provide the best experience for our guests and would love to hear any feedback you may have. Looking forward to welcoming you back soon!Warm Regards,Hotel Management

10/10 Excellent

Amarilys

Séjour de 1 nuit en avril 2024
Réponse de GM le 21 mai 2024
Dear Amarilys,Thank you for rating us with a 5-star! We're thrilled to know that you had an exceptional experience at our hotel. We hope to see you again soon and have the opportunity to provide you with the same level of service and hospitality. Your satisfaction is our top priority!Warm regards.Hotel Management.

10/10 Excellent

Capella, woodhaven

Séjour de 1 nuit en avril 2024
Réponse de GM le 21 mai 2024
Dear Capella,Thank you for taking the time to rate us with a 5-star review! We are thrilled to know that you enjoyed your stay with us. Your satisfaction is our top priority and your feedback is greatly appreciated. We look forward to welcoming you back soon!Warm regards,Hotel Management

8/10 Bien

Beverley

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff were polite and efficient. The large king room seems to have been misconfigured. While sitting on the sofa, it was impossible to watch tv as it was in a different area in front of the bed.
Séjour de 1 nuit en avril 2024
Réponse de GM le 30 avr. 2024
Dear Beverley,Thank you for your valuable feedback. We're delighted to hear you found our staff polite and efficient. We apologize for the inconvenience caused due to the room layout. Your observation is important to us, and we will certainly consider it for future improvements. We look forward to welcoming you back soon for an even better stay.Warm Regards,Hotel Management

8/10 Bien

Megan

Voyage en couple
Les points forts : Infrastructures et conditions de l’hébergement
Check in was decent enough, had some issues understanding the desk clerk. Room was very nice. Only issue was there were several brown bugs that were crawling up the wall by the jacuzzi and one was on the chair. Bed was okay comfort wise, it wasnt the most comfortable ive ever slept on but it worked for the night. The jacuzzi had some scratches in it and after running the jets and draining the water it left a nasty brown residue on the floor of the tub. I dont think the jets are being cleaned like they should be. Check out was quick and painless. Overall my husband and I had a decent night celebrating his birthday.
Séjour de 1 nuit en avril 2024
Réponse de GM le 29 avr. 2024
Dear Megan,Thank you for choosing our hotel for your husband's special day and for sharing your feedback. We're glad you enjoyed your stay overall, but we're sorry to hear about the issues you encountered. Rest assured, we've noted your concerns about cleanliness and we're taking immediate action. We're committed to improving our services for an even better experience next time. We look forward to welcoming you back!Warm regards,Hotel Management

10/10 Excellent

David

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Just a nice place to spend a night
Séjour de 1 nuit en avril 2024
Réponse de GM le 29 avr. 2024
Dear David, We're thrilled to hear that you found our hotel a nice place to spend the night! It's our aim to provide a comfortable and pleasant stay for our guests. Your feedback is greatly appreciated and we look forward to welcoming you back to our hotel in the near future. Thank you for choosing us!Warm regards,Hotel Management

10/10 Excellent

Shantell

Séjour de 3 nuits en avril 2024
Réponse de GM le 16 mai 2024
Dear Shantell, Thank you for leaving us a 5-star rating. We're delighted to know your stay at our hotel was to your satisfaction. It's guests like you that make our job wonderful. We look forward to welcoming you back soon for another fantastic experience!Warm regards,Hotel Management

10/10 Excellent

Henry

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
La instalaciones son muy buenas, me gusto mucho
Séjour de 1 nuit en avril 2024
Réponse de GM le 25 avr. 2024
Dear Henry,We're delighted to hear that you enjoyed our facilities! Your positive feedback means a lot to us. We strive to provide our guests with an exceptional experience, and it's encouraging to know we were successful in your case. We hope to welcome you back soon for another great stay!Warm regards,Hotel Management

10/10 Excellent

Phillip

Voyage en famille, Voyage avec des animaux de compagnie
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Wonderful rooms, very good hotel!
Séjour de 1 nuit en avril 2024
Réponse de GM le 25 avr. 2024
Dear Phillip, We're thrilled to hear that you enjoyed your stay and found our rooms to be wonderful! Here at our hotel, we strive to provide the best accommodations for our valued guests. Your kind words are greatly appreciated and we look forward to welcoming you back in the near future. Thank you for choosing us for your stay.Warm regards,Hotel Management

10/10 Excellent

Emily

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Room was clean and very quiet, convenient location right next to 81, staff very friendly and accommodating
Séjour de 1 nuit en avril 2024
Réponse de GM le 21 avr. 2024
Dear Emily,Thank you for the wonderful review! We're delighted to know you enjoyed our clean, quiet rooms and convenient location. It's heartening to hear our friendly staff could enhance your stay. We look forward to hosting you again at our hotel. Warm regards,Hotel Management

10/10 Excellent

Keonna

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hotel was very nice
Séjour de 2 nuits en mars 2024
Réponse de GM le 21 avr. 2024
Dear Keonna,Thank you for choosing our hotel and for your positive feedback. We're thrilled to hear you found our hotel to be very nice. Our team works hard to ensure our guests have an exceptional experience. We hope to welcome you back in the future for another great stay.Warm regards,Hotel Management

8/10 Bien

Peta

Clean and friendly
Séjour de 1 nuit en avril 2024
Réponse de GM le 19 avr. 2024
Dear Peta,Thank you for sharing your experience with us. We're delighted to know you found our hotel clean and our staff friendly. It's our top priority to provide a comfortable and welcoming environment for all our guests. We look forward to your next stay with us, where we hope to exceed your expectations and earn that fifth star. Warm regards,Hotel Management

2/10 Horrible

Alexis

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Foul place, absolutely disgusting! Mold in rooms, empty drug bags in parking lot! Very dirty
Séjour de 1 nuit en mars 2024
Réponse de GM le 16 avr. 2024
Dear Alexis,We are truly sorry to hear about your recent experience at our hotel. Please accept our sincerest apologies for the inconvenience you faced. Your feedback is crucial to us and we assure you that we are taking immediate actions to address your concerns. We hope for another opportunity to serve you better in the future.Warm regards,Hotel Management

2/10 Horrible

Alexis

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage avec des animaux de compagnie
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Went in bathroom barefoot, came out with my feet hlack from the dirty floors. Bathroom was gross. Mold growing in grout. Hair in shower. Broken faucets broken trash cans. Rude staff. Drug bags all over parking lot. Pool levels are way to high to the point of burning skin!! Limited clean laundry. Will NOT be going back
Séjour de 1 nuit en avril 2024
Réponse de GM le 16 avr. 2024
Dear Alexis, We're deeply sorry for the unsatisfactory experience you had at our hotel. We take your feedback seriously and are committed to enhancing our cleanliness standards and staff training. We assure you that your concerns will be addressed promptly. We hope you will reconsider and give us another chance to provide a better experience.Warm regards,Hotel Management

8/10 Bien

Maria H

Voyage en famille, Voyage d’affaires
Les points forts : Infrastructures et conditions de l’hébergement
Muy bien todo
Séjour de 1 nuit en avril 2024
Réponse de GM le 16 avr. 2024
Dear Maria H,Thank you for your positive feedback. We're delighted to know that you had a good stay with us. Your satisfaction is our top priority and we're thrilled we could meet your expectations. We look forward to welcoming you back for another wonderful experience.Warm regards,Hotel Management

2/10 Horrible

Jackelin, Harrisburg

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en avril 2024
Réponse de GM le 17 avr. 2024
Dear Jackelin, We're sorry to see your 1-star rating. We strive for the satisfaction of our guests and it seems we missed the mark this time. We'd love to hear more about your experience so we can make improvements. Please feel free to share your thoughts with us. We hope for another opportunity to deliver a more enjoyable stay in the future. Warm regards,Hotel Management

4/10 Médiocre

Andre

Voyage en famille avec de jeunes enfants
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
The bathroom was not clean
Séjour de 2 nuits en avril 2024
Réponse de GM le 16 avr. 2024
Dear Andre,We sincerely apologize for the issue you faced during your stay. We pride ourselves on providing a clean, comfortable environment for our guests, and it appears we fell short in your case. Please rest assured that your feedback has been shared with our housekeeping team to prevent such incidents in the future. We hope to have the opportunity to welcome you back for an improved experience.Warm regards,Hotel Management

10/10 Excellent

Naisha

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Was clean and everyone was very friendly.
Séjour de 1 nuit en avril 2024
Réponse de GM le 14 avr. 2024
Dear Naisha,Thank you so much for your lovely 5-star review! We are thrilled to hear that you had a pleasant experience and appreciated the cleanliness of our hotel and the friendliness of our staff. We strive to provide a welcoming environment for all of our guests and your feedback is greatly appreciated. We look forward to welcoming you back in the near future!Warm regards,Hotel Management

8/10 Bien

Dolores

Good service, clean room
Séjour de 1 nuit en avril 2024
Réponse de GM le 16 avr. 2024
Dear Dolores,Thank you for choosing our hotel and for your positive feedback. We are thrilled to hear that you appreciated our service and cleanliness, as we strive to provide a comfortable and enjoyable stay for all our guests. We hope to welcome you back in the near future for an even better experience.Warm regards,Hotel Management

10/10 Excellent

Alex

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great place , great experience
Séjour de 4 nuits en avril 2024
Réponse de GM le 12 avr. 2024
Dear Alex,Thank you for taking the time to share your fantastic review! We're overjoyed to hear you had a great experience at our hotel. Your words truly brighten our team's day. We strive to provide a unique and memorable experience for our guests, and we're glad we succeeded with you. We look forward to welcoming you back soon. Warm regards,Hotel Management

10/10 Excellent

Nikita

Séjour de 3 nuits en avril 2024
Réponse de GM le 2 mai 2024
Dear Nikita,Thank you for taking the time to rate us! We're thrilled to see that you've given us a 5-star rating. We hope you had an enjoyable stay at our hotel. We'd love to hear more about your experience so we can continue to provide excellent service. Looking forward to welcoming you back soon!

6/10 Satisfaisant

Silia

Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 3 nuits en avril 2024
Réponse de GM le 9 avr. 2024
Dear Silia,Thank you for taking the time to rate your stay at our hotel. We are sorry to see that we didn't fully meet your expectations. Your feedback is essential in our continuous efforts to improve our services. We hope to have another opportunity to welcome you back for a more satisfying experience.Warm regards,Hotel Management

2/10 Horrible

Anna

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Had to pull out desk to hook cable to tv and everything was connected with filthy extension cords. One tiny trash can in the entire room for three people. Light on bed was broken and hanging. Tried calling front desk several times and it was always busy.
Séjour de 1 nuit en avril 2024
Réponse de GM le 7 avr. 2024
Dear Anna,We deeply regret your recent experience at our hotel. We strive to offer a comfortable stay and it seems we fell short in your case. We're taking your feedback seriously and will address the issues you've pointed out. We're sorry for any inconvenience and appreciate your patience. We hope for another opportunity to serve you better in the future.Warm regards,Hotel Management

8/10 Bien

Limor, Richmond

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything was great… would be nice to have Netflix option
Séjour de 1 nuit en avril 2024
Réponse de GM le 3 avr. 2024
Dear Limor,Thank you for your positive review and your suggestion. We're delighted to hear you enjoyed your stay at our hotel. Your feedback about Netflix is appreciated and we'll certainly consider it for future improvements. We look forward to welcoming you back soon for another great stay.Warm regards,Hotel Management

10/10 Excellent

Shaylee

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de GM le 3 avr. 2024
Dear Shaylee,Thank you for taking the time to rate our hotel with a 5-star rating. We are thrilled to know that you enjoyed your stay with us. Your rating serves as a great encouragement to our team. We hope to welcome you back soon and strive to make your future stays even more enjoyable.Warm regards,Hotel Management

10/10 Excellent

Candice

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very clean rooms and helpful staff.
Séjour de 1 nuit en avril 2024
Réponse de GM le 2 avr. 2024
Dear Candice,Thank you for your glowing 5-star review! We are thrilled you appreciated our clean rooms and helpful staff. It's always wonderful to hear when our commitment to cleanliness and service is noticed and appreciated. We look forward to welcoming you back to our hotel in the near future.Warm regards,Hotel Management