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Avis sur Hampton Inn Harrisburg-East (Hershey Area)

2.5 out of 5
Hampton Inn Harrisburg-East (Hershey Area)
4230 Union Deposit Road, Harrisburg, PA

Avis

9,2

Merveilleux

Note des voyageurs de 10 (Excellent), d’après 691 avis sur 1001." "
Note des voyageurs de 8 (Bien), d’après 239 avis sur 1001." "
Note des voyageurs de 6 (Satisfaisant), d’après 43 avis sur 1001." "
Note des voyageurs de 4 (Médiocre), d’après 15 avis sur 1001." "
Note des voyageurs de 2 (Horrible), d’après 13 avis sur 1001." "

9,4/10

Propreté

9,4/10

Personnel et service

9,2/10

Équipements

9,4/10

Infrastructures et conditions de l’hébergement

9,2/10

Écoresponsabilité

Avis

8/10 Bien

HÉLÈNE

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Endroit très bien.
Séjour de 1 nuit en mars 2024
Réponse de Shelly G le 12 avr. 2024
Merci de rester avec nous.

6/10 Satisfaisant

Valentin

Voyage en famille
Les points forts : Personnel et service
Must renoved
Séjour de 1 nuit en janvier 2024
Réponse de Shelly G le 28 févr. 2024
Thanks for the feedback!

10/10 Excellent

Helene

Séjour de 1 nuit en mai 2023
Réponse de Shelly G le 9 mai 2023
Thank you!

10/10 Excellent

Michel

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2023

8/10 Bien

François

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en mars 2020
Réponse de Director of Sales le 24 mars 2020
Thank you!

10/10 Excellent

Danny

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bel hôtel à Harrisburg!
Très bel endroit bien situé et bon rapport qualité prix.
Séjour de 4 nuits en octobre 2018
Réponse de Crystal R. le 17 oct. 2018
I'm glad you enjoyed your stay with us. Come back and see us again!

10/10 Excellent

Denis

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour très satisfaisant
Accueil professionnel, chambre propre et silencieuse, déjeuner au dessus de la moyenne pour ce genre d'hôtel.
Séjour de 1 nuit en novembre 2017
Réponse de Crystal R. le 9 janv. 2018
Je suis content que vous ayez apprécié votre séjour avec nous. Revenez nous voir.

8/10 Bien

Michael

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2024
Réponse de Shelly le 22 mai 2024
Thank you for staying with us!

10/10 Excellent

Saeedullah

Voyage en groupe, Voyage d’affaires
Les points forts : Équipements
Perfect
Séjour de 1 nuit en mai 2024
Réponse de Sales Office le 16 mai 2024
Thank you

10/10 Excellent

sandra

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Breakfast was good!
Séjour de 5 nuits en mai 2024
Réponse de Sales Office le 16 mai 2024
Love it. Thank you for sharing

6/10 Satisfaisant

Adam

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Some amenities did not work in our room (heated floor). Walls were easy to hear through. Room was not ready at promised check-in time. Room rate seemed high for what was received.
Séjour de 1 nuit en mai 2024
Réponse de Sales Office le 16 mai 2024
HI Adam, We really appreciate you sharing your experience, but we are very sorry your expectations were not met. We forward your information to the maintenance team.

2/10 Horrible

Dr. Sebrenna

Les points faibles : Propreté, personnel et service, équipements
I stayed at the hotel for two nights and during that time, I had a visitor who brought a small 4 lb dog. Unbeknownst to me, two people from hotel management entered my room while I was away and left a notice stating that I would be charged a $75.00 Pet Fee. When the visitor arrived, we walked by the front desk, and no one mentioned that I would be charged a fee if the pet entered my room. This would have been the appropriate time to communicate this "hotel policy"; however, no such information was provided. When I reached out to the front desk, they informed me that regardless of the dog only visiting for a few hours, the fee still applied. Additionally, the room is supposed to be cleaned daily. I had to request room cleaning three times, and finally, someone who appeared to be from maintenance came at 7 pm to pick up the trash. Due to a language barrier (he did not speak or understand English), he did not comprehend his responsibilities. When I raised these concerns with the front desk, they contacted a woman from housekeeping who claimed that the staff did not clean my room because it appeared that I had checked out. The manager on duty mentioned that according to their system, I was not marked as checked out, so it must have been a "glitch" in the system. This explanation seems illogical because if the housekeeping department saw that my room was vacant due to a guest checking out, they would have certainly cleaned the room in preparation for the next booking.
Séjour de 2 nuits en mai 2024
Réponse de Sales Office le 16 mai 2024
4.We appreciate you taking the time to share with us some insights into your recent stay. Please accept our apologies for not exceeding your expectations. Our top priority is to ensure that our guests are satisfied. We hope to have you stay with us again in the future to show that this was out of the ordinary. Thank you again for your feedback and safe travels.

10/10 Excellent

Tahira, Bloomfield

Voyage en famille avec de jeunes enfants, Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Quick checkin, property was clean and appeared to be brand new. The rooms were nice, clean and seemed new. I thought the TV haging my name on it was great. The bed was super comfortable. This will be my go to location whenever I’m in this area for basketball tournaments. It was 8 minutes away from the tournament. Food places, supermarket across the street. All around convenient. Only issue and not a big deal, the breakfast was limited. I have never heard of chicken sausage. But the setup area was nice and clean.
Séjour de 1 nuit en mai 2024
Réponse de Sales Office le 16 mai 2024
Love it!! Thank you for taking the time to provide feedback!

8/10 Bien

Richard

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Sales Office le 16 mai 2024
Thank you for taking the time to provide feedback!

10/10 Excellent

Aitor, Windermere

Voyage avec des animaux de compagnie, Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Mrs. Barbara a doll at check in I have never had such an amazing experience in my life wow! She have me cookie for my service dog and gifts!
Séjour de 1 nuit en mai 2024
Réponse de Sales le 16 mai 2024
Thank you for taking the time to provide feedback!

10/10 Excellent

William, Powell

Voyage avec des animaux de compagnie, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Just an overnight between destinations, fine as always
Séjour de 1 nuit en mars 2024
Réponse de Sales le 16 mai 2024
Thank you for taking the time to share your experience.

10/10 Excellent

Barbara

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I am very impressed with this Hampton Inn option. The location was accessible to the highway and the hotel staff was efficient and welcoming. I will definitely be returning for a visit whenever my travel plans warrant my being in the Harrisburg area.
Séjour de 1 nuit en mai 2024
Réponse de Shelly G le 8 mai 2024
Thank you so much for your feedback. We welcome you anytime!

8/10 Bien

Krystal

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
My family and I stayed for two nights in April 2024. We would have given 5 stars all around except for a staff member at the breakfast buffet. She was irritable, angry, and repeatedly condescending and rude to people getting their breakfast items. She yelled at my son to “get out of the way” and did the same thing to other children. One mom came up to my husband and I to express her disbelief, stating “did I really just hear that?” My husband spoke with the manager who did seem to address it which was good, but it left a bad taste in our mouths for this hotel. Otherwise, property was clean and close to Hershey Park.
Séjour de 2 nuits en avril 2024
Réponse de Shelly G le 8 mai 2024
We are so terribly sorry for your experience. The appropriate parties have been addressed. Thank you for staying with us!

6/10 Satisfaisant

Madison

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Wasn’t a bad place to stay, but could’ve been better
Séjour de 2 nuits en avril 2024
Réponse de Sales Staff le 1 mai 2024
Madison, I am so sorry you did not have a stellar experience. Can you please contact us to understand where we fell short?

10/10 Excellent

Charles

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean, clean, clean! We loved staying here. Everyone was great, breakfast was awesome! Highly recommend!
Séjour de 2 nuits en avril 2024
Réponse de Sales Staff le 1 mai 2024
Thank you

10/10 Excellent

Matthew

Séjour de 1 nuit en avril 2024
Réponse de Shelly le 17 mai 2024
Thank you for staying with us!

10/10 Excellent

Dowon

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Clean room and kind. Breakfast is good.
Séjour de 1 nuit en avril 2024
Réponse de Sales Staff le 1 mai 2024
Thank you

10/10 Excellent

Sue

Voyage en groupe, Voyage avec des animaux de compagnie
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very clean and very attentive staff
Séjour de 5 nuits en avril 2024
Réponse de Shelly G le 26 avr. 2024
Thanks!

10/10 Excellent

Samantha

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff was great and breakfast was good as well!
Séjour de 2 nuits en avril 2024
Réponse de Shelly le 22 avr. 2024
Thank you!

10/10 Excellent

Sharon

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great hotel!!
Séjour de 2 nuits en avril 2024
Réponse de Shelly le 23 avr. 2024
Thanks for staying with us!

8/10 Bien

Cheryl

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Property and room were very clean. They are not able to accommodate large groups very well. We were staggered on multiple floors which may have disrupted other guests experience with kids in and out doors often. There is no conference center and they abruptly close the lobby at 10. They do have an outdoor fire pit that was cozy but the weather was on the chilly side.
Séjour de 2 nuits en avril 2024
Réponse de Shelly le 22 avr. 2024
We thank you for your feedback. We have plenty of recommendations for larger groups to do in the area if the weather was a little too cold for the fire pit. We hope you come back to check them out!

8/10 Bien

Cynthia

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great stop and go option for travel!
Réponse de Shelly le 22 avr. 2024
See you again sometime!

10/10 Excellent

Deborah

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very clean, polite staff and very helpful, large dining area and good breakfast selection.
Séjour de 1 nuit en avril 2024
Réponse de Shelly le 22 avr. 2024
Thank you for staying with us!

8/10 Bien

Michael

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hotel staff was extremely friendly, checked in late at night around 1am lady was incredibly patient and understanding as I was tired. The room was incredibly clean bathroom was also clean and felt comfortable to use. Only thing I would say is the room had a moldy smell when I first walked in, also could have just been outside smell coming in the room. I only stayed for 1 night but it was very well worth the money. I drove a long bed crew cab truck it was rough to park as it was a little tight and was busy but overall it wasn’t that big of a deal. I would definitely recommend this hotel to others.
Séjour de 1 nuit en avril 2024
Réponse de Shelly G le 21 avr. 2024
Thank you for the feedback!

10/10 Excellent

Miyassar

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice,clean,comfortable,friendly staff
Séjour de 2 nuits en avril 2024
Réponse de Shelly le 19 avr. 2024
We will pass along the message, thank you!

8/10 Bien

Dominique

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This hotel is easily accessible and clean. Breakfast is well below the quality of the hotel.
Séjour de 1 nuit en avril 2024
Réponse de Shelly le 19 avr. 2024
Thank you!

8/10 Bien

Ethan

Les points forts : Équipements
Clean room especially bathroom! Excellent breakfast. Staffs including housekeeper were very kind.
Séjour de 1 nuit en avril 2024
Réponse de Shelly le 19 avr. 2024
Thank you for staying with us!

10/10 Excellent

Yuanqing

Good breakfast tast and people nice ,clean room
Séjour de 3 nuits en avril 2024
Réponse de Shawna le 17 avr. 2024
Thank you for your review! We are so happy you enjoyed your stay with us!

10/10 Excellent

Brandy

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I have stayed in many hotels and many of the same “chain”. I have to say this hotel had some of the best, most polite staff and had positivity everywhere! My banana at breakfast even had positive attributes written on it! The coffee cups had all different silly “props” on them! So cute! The room also smelled incredible! Thank you for your stay and thank you to the amazing maintenance guy who helped get tools for my car when my battery decided not to work well! He hardly spoke English and was so patient with me trying to explain what I needed and how to help! You were all incredible!
Séjour de 1 nuit en avril 2024
Réponse de Shelly le 16 avr. 2024
The incredible one is you! Thank you so much for the fantastic feedback. Come back and stay with us anytime!

10/10 Excellent

Rebecca

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de Shelly le 16 avr. 2024
Thank you for the feedback!

10/10 Excellent

Jessica, bridgewater

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
How close it was to Hershey park
Séjour de 2 nuits en avril 2024
Réponse de Shelly le 16 avr. 2024
Thank you for visiting us!

8/10 Bien

Muhammad Umair

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de Shelly le 16 avr. 2024
Thank you for staying with us!

10/10 Excellent

Jen

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great place to stay. Bed was very comfortable and staff are very friendly!
Séjour de 1 nuit en avril 2024
Réponse de Shelly G le 12 avr. 2024
Thank you for staying with us!

10/10 Excellent

Lauren, Antioch

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This was a very clean and taken care of property.
Séjour de 2 nuits en avril 2024
Réponse de Shawna le 8 avr. 2024
We are so happy that you see our hard work and dedication! We hope you will come back again soon!

10/10 Excellent

Sarai

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean, friendly staff, comfortable.
Séjour de 1 nuit en avril 2024
Réponse de Shawna le 8 avr. 2024
Thank you for staying with us and for taking a moment to leave us a review. We appreciate you!

10/10 Excellent

Shaunn

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very well maintained and the best gym we have seen at any property!
Séjour de 1 nuit en avril 2024
Réponse de Shawna le 8 avr. 2024
Thank you for sharing this. We are glad that you were happy here. It's always great to know!

10/10 Excellent

Carol

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We have stayed there before and chose the Harrisburg-Hershey location as it is more than halfway home!
Séjour de 1 nuit en avril 2024
Réponse de Shawna le 8 avr. 2024
I love this! Thank you for staying with us, and for sharing this lovely review!

10/10 Excellent

Marlene

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Easy to access; easy to park; clean and welcoming lobby; clean and well designed rooms and bathrooms.
Séjour de 1 nuit en mars 2024
Réponse de Shawna le 8 avr. 2024
Thank you, Marlene! We love this review you left us, and we appreciate you! Thank you for taking a minute to share that!

10/10 Excellent

Katherine

Séjour de 1 nuit en mars 2024
Réponse de Shawna le 8 avr. 2024
Thank you for staying with us. We always appreciate a good review like this one! Thanks again!

8/10 Bien

Sarah

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The property is really nice but an issue with the room…it was renovated with a barn door on the bathroom and it has no lock or latch and no way to keep it closed (from kiddos in the room with you). Soooo no real privacy in that regard. Otherwise, love everything else.
Séjour de 1 nuit en mars 2024
Réponse de Shelly le 1 avr. 2024
We will certainly pass along the message, but we appreciate the feedback!

8/10 Bien

Annemarie

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Driving to Philadelphia. Wanted to get to Harrisburg since it wasn't too far from Philadelphia, PA. Hotel was not far from interstate. Room was clean, bed was comfortable, staff was very nice, breakfast was very good too!
Séjour de 1 nuit en mars 2024
Réponse de Shelly le 1 avr. 2024
Thank you!

10/10 Excellent

Leonardo

Séjour de 1 nuit en mars 2024
Réponse de Shelly le 19 avr. 2024
Thank you for staying with us!

10/10 Excellent

JaQuia

Voyage en famille
Les points forts : Propreté et équipements
Very clean and the breakfast was good
Séjour de 1 nuit en mars 2024
Réponse de Shelly le 1 avr. 2024
Thank you!

10/10 Excellent

Jacques

Séjour de 1 nuit en mars 2024
Réponse de Shelly le 16 avr. 2024
Thank you for staying with us!

10/10 Excellent

Sheryl

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice and friendly also great breakfast 😋 i would stay again and share my stay.
Séjour de 1 nuit en mars 2024
Réponse de Shelly le 1 avr. 2024
Thank you for choosing us!