Avis sur Days Inn by Wyndham Hardeeville Near Hilton Head
Days Inn by Wyndham Hardeeville Near Hilton Head
120 Independence Blvd, Hardeeville, SC
Avis
6,0
5,8/10
Propreté
6,8/10
Personnel et service
5,2/10
Équipements
5,8/10
Infrastructures et conditions de l’hébergement
6,0/10
Écoresponsabilité
Avis
Voyage en couple
5 avr. 2023
Les points forts : Propreté et personnel et service
Séjour de 1 nuit en avril 2023
Réponse de M le 7 avr. 2023
Dear Marc,Thank you for your feedback. We appreciate your modest ratings, but we have set high standards for hospitality, and we will see to it that your future stays are even more satisfactory. We would appreciate it if you can leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We really value feedback from guests as they help us in bettering our hospitality services. On that note, we hope you will choose to stay with us again in the future.Sincerely,Management Team
8/10 Bien
Isabelle
14 nov. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good place to stay for a night.
Isabelle
Séjour de 1 nuit en novembre 2022
Réponse de Management Team le 16 nov. 2022
Dear Isabelle,We appreciate you reviewing your stay with us. Please accept our sincere apologies for we failed to meet your expectations. We deeply regret the inconvenience you faced, and we will do all necessary course corrections at the earliest to ensure no other guest experiences the same. We have set high standards for hospitality, and we will see to it that your future stays are completely up to the mark. Having said that, we sincerely hope you will give us another chance in the future to serve you even better.Regards,
8/10 Bien
Fernando
10 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Fernando
Séjour de 1 nuit en mai 2024
Réponse de M le 16 mai 2024
Dear Fernando,Your feedback is valuable to us and we appreciate your generous ratings for our hospitality standards. We are happy you liked your stay and hope to have you back again. Thank you for your business, we look forward to seeing you soon.Best regards,Management Team
2/10 Horrible
GUSTAVO
30 avr. 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
GUSTAVO
Séjour de 2 nuits en avril 2024
Réponse de M le 9 mai 2024
Dear Gustavo,Your feedback is crucial in helping us improve our services and ensure a better experience for all our guests. Please provide more details so we can promptly address the issues. Regardless, we sincerely apologize for not exceeding your expectations. Thank you for your business and we look forward to seeing you soon.Sincerely,Management Team
2/10 Horrible
Alik, Jeffersonville
28 avr. 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Alik
Séjour de 1 nuit en avril 2024
Réponse de M le 1 mai 2024
Dear Alik,We are sorry that you had a substandard experience at our hotel. We realize that neither our property nor our surroundings were close to your expectations. We promise we will look into your concerns and ensure that our property is adequately upgraded in terms of furnishings and maintenance. We'd like to ask you to give us another chance to compensate for our shortcomings and deliver an outstanding guest experience.Sincerely,Management Team
8/10 Bien
Clarence
22 avr. 2024
Clarence
Séjour de 3 nuits en avril 2024
Réponse de M le 26 avr. 2024
Dear Clarence,Your feedback is valuable to us and we appreciate your generous ratings for our hospitality standards. We are happy you liked your stay and hope you choose us again. Thank you for your business, we look forward to seeing you soon.Best regards,Management Team
10/10 Excellent
Donald
Voyage en groupe
15 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Donald
Séjour de 1 nuit en mars 2024
Réponse de M le 19 avr. 2024
Dear Donald,Thank you for taking the time to rate us so highly! We are thrilled to hear that you enjoyed your stay with us and that we met your expectations. We strive to provide exceptional service and amenities to all our guests, and we are delighted that we could do so for you. We hope to welcome you back in the future for another outstanding stay. Best regards,Management Team
10/10 Excellent
Georges
Voyage en famille
11 avr. 2024
Les points forts : Personnel et service et équipements
Georges
Séjour de 1 nuit en avril 2024
4/10 Médiocre
Ulrike
Voyage d’affaires
3 avr. 2024
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Ulrike
Séjour de 1 nuit en avril 2024
Réponse de M le 5 avr. 2024
Dear Ulrike,Thank you for taking the time to share your review with us. We are sorry to hear about your experience at the hotel. We assure you that we’ve taken note of your mentioned points, and the concerned department has been notified about the same. We would be grateful if you allow us to make amends and improve your experience during your next stay. Thank you for your business and we look forward to seeing you soon.Sincerely,Management Team
2/10 Horrible
France
Voyage en couple
1 avr. 2024
Les points faibles : Équipements
France
Séjour de 1 nuit en mars 2024
Réponse de M le 5 avr. 2024
Dear France,Thank you for sharing your feedback with us. We appreciate hearing both the positive aspects of your stay and areas where we can improve. Your feedback is crucial in helping us improve our services and ensure a better experience for all our guests. We request you to trust us and our timing, allowing us to drive our efforts in a more positive direction for it to meet the best results. We will investigate the issues and make the necessary corrections. We hope that you will give us another chance to make it up to you. Thank you for your business, see you soon!Sincerely,Management Team
2/10 Horrible
James
4 mars 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
James
Séjour de 1 nuit en mars 2024
Réponse de M le 8 mars 2024
Dear James,We are disheartened to know that your recent stay with us was not up to the mark. Your feedback is crucial in helping us improve our services and ensure a better experience for all our guests. Please feel free to provide more details so that we can address the issue promptly. Regardless, please accept our sincere apologies for failing to exceed your expectations. Thank you for your business and we look forward to seeing you soon. Sincerely,Management Team
10/10 Excellent
Andrew
21 févr. 2024
Andrew
Séjour de 1 nuit en février 2024
Réponse de M le 22 mars 2024
Dear Andrew,Thank you so much for your exceptional rating. We are glad we could win your trust and provide you with the best. We hope to enhance this experience even further in the future and we are indeed looking forward to your next visit. See you soon!Best regards,Management Team
10/10 Excellent
Anthony
Voyage d’affaires
17 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Anthony
Séjour de 12 nuits en janvier 2024
Réponse de M le 21 févr. 2024
Dear Anthony,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards, The Management Team
4/10 Médiocre
Lucille
21 janv. 2024
Motel not hotel
Lucille
Séjour de 1 nuit en janvier 2024
Réponse de M le 25 janv. 2024
Dear Lucille, We are extremely disheartened to see such low ratings from you. Please accept our sincere apologies for your recent stay with us was not up to the mark. We are taking gradual steps to upgrade our property and enhance our quality services, and if given another chance, we will see to it that your future visits are completely satisfactory. Please stay assured that all necessary steps will be taken to ensure no other guest experiences what you did. We really regret the inconvenience, and we sincerely ask for another chance to serve you better in the future.Sincerely,Management Team
4/10 Médiocre
Daniel S.
1 janv. 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Daniel S.
Séjour de 1 nuit en décembre 2023
Réponse de M le 6 janv. 2024
Dear Daniel,We appreciate you taking the time to rate our hospitality standards. It is extremely unpleasing to know that your recent stay with us was not up to the mark. We would appreciate it if you can leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We really value feedback from guests as they help us in bettering our hospitality services. Regardless, on behalf of our entire staff please accept our sincere apologies for we failed to exceed your expectations. Having said that, we earnestly ask for another chance to host you better.Sincerely,Management Team
4/10 Médiocre
Kathia
Voyage en couple
18 déc. 2023
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Kathia
Séjour de 1 nuit en décembre 2023
Réponse de M le 22 déc. 2023
Dear Kathia,We are really disheartened to know that your recent stay with us was not up to the mark. Please accept our sincere apologies on behalf of everyone for failing to meet your expectations. We have addressed your concerns regarding the cleanliness of our property straight with the housekeeping staff and we will ensure a more stringent approach from here on. What you experienced is inarguably unpleasant and we will see to it that no other guest experiences the same. Having said that, we earnestly ask another chance in the future to host you better with our improved services.Sincerely,Management Team
4/10 Médiocre
Rhonda
15 déc. 2023
Les points forts : Personnel et service
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
As advertised price.
Rhonda
Séjour de 1 nuit en décembre 2023
Réponse de M le 22 déc. 2023
Dear Rhonda,Thank you for sharing your experience and we are so sorry to hear that your most recent stay with us did not meet your expectations. Our primary goal is to provide all guests with an enjoyable experience and it is troubling to know that you faced such an unusual experience, especially with the condition of the hotel. We take this quite highly and your feedback will be shared with management so that appropriate steps can be taken. Having said that, we earnestly ask for another chance to host you better.Sincerely,Management Team
2/10 Horrible
Kenneth
27 nov. 2023
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Kenneth
Séjour de 1 nuit en novembre 2023
Réponse de M le 30 nov. 2023
Dear Kenneth,We appreciate you taking the time to rate our hospitality standards. It is extremely unpleasing to know that your recent stay with us was not up to the mark. We would appreciate it if you can leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We really value feedback from guests as they help us in bettering our hospitality services. Regardless, on behalf of our entire staff please accept our sincere apologies for we failed to exceed your expectations. Having said that, we earnestly ask for another chance to host you better.Sincerely,Management Team
8/10 Bien
katherine
Voyage en famille
25 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
katherine
Séjour de 1 nuit en novembre 2023
Réponse de M le 1 déc. 2023
Dear Katherine,Thank you for giving us a perfect rating and we appreciate your positive feedback about our hotel. Our entire staff enjoyed catering to your needs as much as you enjoyed your stay. Thank you for your valuable business and we look forward to hosting you again in the soonest time!Best Regards,Management Team
2/10 Horrible
Bella
Voyage en famille
19 nov. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Fouls advertising about breakfast included.
Bella
Séjour de 1 nuit en novembre 2023
Réponse de M le 23 nov. 2023
Dear Bella,We appreciate you taking the time to rate our hospitality standards. It is extremely unpleasing to know that your recent stay with us was not up to the mark. We would appreciate it if you can leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We really value feedback from guests as they help us in bettering our hospitality services. Regardless, on behalf of our entire staff please accept our sincere apologies for we failed to exceed your expectations. Having said that, we earnestly ask for another chance to host you better.Sincerely,Management Team
6/10 Satisfaisant
Tim
Voyage en couple
12 nov. 2023
Les points forts : Personnel et service
Tim
Séjour de 1 nuit en novembre 2023
Réponse de M le 17 nov. 2023
Dear Tim,Thank you for taking the time to share your feedback with us. We sincerely apologize for the noise disturbance caused by the nearby railway line. We understand that this can be disruptive to your sleep, and we will be reviewing our noise mitigation measures to ensure a more comfortable stay for our guests. We hope you will give us another chance to show you the exceptional service and hospitality that we are known for.Sincerely,Management Team
8/10 Bien
Jessica
Voyage en famille
13 oct. 2023
Les points forts : Propreté et personnel et service
Decent Accommodations
Jessica
Séjour de 1 nuit en octobre 2023
Réponse de M le 20 oct. 2023
Dear Jessica ,Thank you for giving us a perfect rating and we appreciate your positive feedback about our hotel. Our entire staff enjoyed catering to your needs as much as you enjoyed your stay. Thank you for your valuable business and we look forward to hosting you again in the soonest time!Best Regards,Management Team
10/10 Excellent
Johnathon
Voyage en famille
11 sept. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Wonderful hotel!!!
Johnathon
Séjour de 1 nuit en septembre 2023
Réponse de M le 13 sept. 2023
Dear Johnathon,Thank you for giving us a perfect rating and we appreciate your positive feedback about our hotel. Our entire staff enjoyed catering to your needs as much as you enjoyed your stay. Thank you for your valuable business and we look forward to hosting you again in the soonest time!Best Regards,Management Team
10/10 Excellent
Tina
10 sept. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Tina
Séjour de 1 nuit en septembre 2023
Réponse de M le 13 sept. 2023
Dear Tina,It is extremely pleasing to know you enjoyed your stay with us and that you have rated our hospitality and accommodations so highly! it is our utmost pride to cater to valuable guests like you and we will offer yet another awesome hospitality experience next time. Thank you for your business, and we can't wait to serve you again. Best Regards,Management Team
6/10 Satisfaisant
Haddijata
3 sept. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Haddijata
Séjour de 1 nuit en septembre 2023
Réponse de M le 8 sept. 2023
Dear Haddijata,Thank you for your feedback. We appreciate your modest ratings, but we have set high standards for hospitality, and we will see to it that your future stays are even more satisfactory. We would appreciate it if you can leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We really value feedback from guests as they help us in bettering our hospitality services. On that note, we hope you will choose to stay with us again in the future.Sincerely,Management Team
10/10 Excellent
Jacek
Voyage en couple
3 sept. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jacek
Séjour de 1 nuit en septembre 2023
Réponse de M le 8 sept. 2023
Dear Jacek,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team
10/10 Excellent
Jenis
14 juin 2023
Jenis
Séjour de 1 nuit en juin 2023
2/10 Horrible
Ricardo
Voyage en famille, Voyage d’affaires
7 juin 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Ricardo
Séjour de 1 nuit en juin 2023
Réponse de M le 7 juin 2023
Dear Ricardo,Thank you for sharing your feedback. We apologize for the unpleasant experience you had with our towels. We'll make sure to address the quality and odor issues to improve the overall customer satisfaction.Sincerely,Management Team
4/10 Médiocre
Howard
30 avr. 2023
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Need better options
Howard
Séjour de 1 nuit en avril 2023
Réponse de M le 4 mai 2023
Dear Howard,Thank you for your feedback, we really appreciate it. We are pleased to see your modest ratings and are glad your recent stay with us was satisfactory. In our quest to aim for excellence in hospitality standards, we are taking constant steps to upgrade our property and enhance our hotel room amenities. We regret the inconvenience you faced, and we will see to it that all necessary changes are implemented at the earliest. Having said that, we hope you will give us the opportunity to host you even better in your future stays. Thank you for your business, and we look forward to seeing you soon.Sincerely,Management Team
6/10 Satisfaisant
Ryan
25 avr. 2023
Ryan
Séjour de 1 nuit en avril 2023
Réponse de M le 19 mai 2023
Dear Ryan,Thank you for your feedback. We appreciate your modest ratings, but we have set high standards for hospitality, and we will see to it that your future stays are even more satisfactory. We would appreciate it if you can leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We really value feedback from guests as they help us in bettering our hospitality services. On that note, we hope you will choose to stay with us again in the future.Sincerely,Management Team
2/10 Horrible
Stephen
Voyage d’affaires
2 avr. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Stephen
Séjour de 1 nuit en mars 2023
Réponse de M le 4 avr. 2023
Dear Stephen, We appreciate you taking the time to rate our hospitality standards. It is extremely unpleasing to know that your recent stay with us was not up to the mark. We would appreciate it if you can leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We really value feedback from guests as they help us in bettering our hospitality services. Regardless, on behalf of our entire staff please accept our sincere apologies for we failed to exceed your expectations. Having said that, we earnestly ask for another chance to host you better.Sincerely, Management Team
4/10 Médiocre
George
Voyage en couple
31 mars 2023
Les points forts : Personnel et service
George
Séjour de 1 nuit en mars 2023
Réponse de M le 4 avr. 2023
Dear George, We appreciate you taking the time to share your review with us. Our entire staff, thank you for your modest rating. We also regret that certain aspects of our property were not up to the mark during your stay with us. We assure you; we are indeed taking gradual steps in upgrading our property and enhancing our hotel rooms to improve our quality services. On that note, we hope you will choose to stay with us again in the future, so we can serve you even better. Sincerely,Management Team
2/10 Horrible
Dustin
26 mars 2023
Dustin
Séjour de 2 nuits en mars 2023
Réponse de M le 4 avr. 2023
Dear Dustin, We appreciate you taking the time to rate our hospitality standards. It is extremely unpleasing to know that your recent stay with us was not up to the mark. We would appreciate it if you can leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We really value feedback from guests as they help us in bettering our hospitality services. Regardless, on behalf of our entire staff please accept our sincere apologies for we failed to exceed your expectations. Having said that, we earnestly ask for another chance to host you better.Sincerely,Management Team
8/10 Bien
Pam
24 mars 2023
Pam
Séjour de 1 nuit en mars 2023
Réponse de M le 4 avr. 2023
Dear Pam, It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team
10/10 Excellent
Denys
23 mars 2023
Denys
Séjour de 1 nuit en mars 2023
Réponse de M le 4 avr. 2023
Dear Denys, It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards, Management Team
4/10 Médiocre
Kevin
20 mars 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Équipements
Kevin
Séjour de 2 nuits en mars 2023
Réponse de Management Team le 23 mars 2023
Dear Kevin,We are extremely gutted to see such low ratings from you. Please accept our sincere apologies for your recent stay with us was not up to the mark. We are taking gradual steps to upgrade our property and enhance our quality services, and if given another chance, we will see to it that your future visits are completely satisfactory. Please stay assured that all necessary steps will be taken to ensure no other guest experiences what you did. We really regret the inconvenience, and we sincerely ask for another chance to serve you better in the future.Sincerely,
2/10 Horrible
Tarina
20 mars 2023
Tarina
Séjour de 1 nuit en mars 2023
Réponse de M le 19 mai 2023
Dear Tarina,We appreciate you taking the time to rate our hospitality standards. It is extremely unpleasing to know that your recent stay with us was not up to the mark. We would appreciate it if you can leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We really value feedback from guests as they help us in bettering our hospitality services. Regardless, on behalf of our entire staff please accept our sincere apologies for we failed to exceed your expectations. Having said that, we earnestly ask for another chance to host you better.Sincerely,Management Team
10/10 Excellent
Kiri
Voyage d’affaires
19 mars 2023
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Kiri
Séjour de 1 nuit en mars 2023
Réponse de Management Team le 23 mars 2023
Dear Kiri,We are very happy to serve valuable guests like you and really appreciate your generous ratings. Thank you for your compliments on our staff, clean comfortable accommodations, and hospitality. We work very hard to provide the highest level of service for all of our guests and are pleased to have exceeded your expectations. We can't begin to tell you how much we appreciate your review, and we can't wait to host you again.Regards,
8/10 Bien
eugene
17 mars 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
eugene
Séjour de 1 nuit en mars 2023
Réponse de Management Team le 23 mars 2023
Dear Eugene,We appreciate you taking the time to share your review with us. Our entire staff, thank you for your modest rating. We also regret that certain aspects of our property were not up to the mark during your stay with us. We assure you; we are indeed taking gradual steps in upgrading our property and enhancing our hotel rooms to improve our quality services. On that note, we hope you will choose to stay with us again in the future, so we can serve you even better. Sincerely,
10/10 Excellent
Bridget
13 mars 2023
Bridget
Séjour de 1 nuit en mars 2023
Réponse de Management Team le 14 mars 2023
Dear Bridget,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Regards,
6/10 Satisfaisant
Natalia
6 mars 2023
Les points forts : Infrastructures et conditions de l’hébergement
Natalia
Séjour de 1 nuit en mars 2023
Réponse de M le 4 avr. 2023
Dear Natalia, Thank you for your feedback. We appreciate your modest ratings, but we have set high standards for hospitality, and we will see to it that your future stays are even more satisfactory. We would appreciate it if you can leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We really value feedback from guests as they help us in bettering our hospitality services. On that note, we hope you will choose to stay with us again in the future.Best Regards,Management Team
8/10 Bien
Andrew
Voyage d’affaires
17 févr. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Andrew
Séjour de 1 nuit en février 2023
Réponse de Management Team le 22 févr. 2023
Dear Andrew,Thank you for your feedback. We appreciate your modest ratings, but we have set high standards for hospitality, and we will see to it that your future stays are even more satisfactory. We would appreciate it if you can leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We really value feedback from guests as they help us in bettering our hospitality services. On that note, we hope you will choose to stay with us again in the future.Sincerely,
4/10 Médiocre
Patasha
Voyage en famille
9 janv. 2023
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Disappointing
Patasha
Séjour de 1 nuit en janvier 2023
Réponse de Management Team le 11 janv. 2023
Dear Patasha,We are gutted to learn about your experience with regard to the cleanliness of our property. We have communicated your concerns to our housekeeping staff straightaway to ensure the hotel maintains its standard and no other guests experience the same. Allow us to convince you that what you experience is a rare instance. We are striving to adopt the best hygiene standards, and having said that, we hope you will overlook this instance and give us another opportunity in the future to host you better.Sincerely,
4/10 Médiocre
Robin
Voyage en couple
6 janv. 2023
Les points faibles : Personnel et service et équipements
Robin
Réponse de M le 6 janv. 2023
Dear Robin,Thank you for sharing your experience and we are so sorry to hear that your most recent stay with us did not meet your expectations. Our primary goal is to provide all guests with an enjoyable experience and it is troubling to know that you faced such an unusual experience, especially with the condition of the hotel. We take this quite highly and your feedback will be shared with management so that appropriate steps can be taken. Having said that, we earnestly ask for another chance to host you better.Sincerely,Management Team
6/10 Satisfaisant
Voyageur vérifié
Voyage en famille
29 déc. 2022
Voyageur vérifié
Séjour de 1 nuit en décembre 2022
Réponse de Management Team le 4 janv. 2023
Dear Guest,Thank you for your feedback. We appreciate your modest ratings, but we have set high standards for hospitality, and we will see to it that your future stays are even more satisfactory. We would appreciate it if you can leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We really value feedback from guests as they help us in bettering our hospitality services. On that note, we hope you will choose to stay with us again in the future.Regards,
2/10 Horrible
Freddie
12 déc. 2022
Les points faibles : Propreté et personnel et service
Freddie
Séjour de 3 nuits en novembre 2022
Réponse de M le 13 déc. 2022
Dear Freddie,We appreciate you taking the time to rate our hospitality standards. It is extremely unpleasing to know that your recent stay with us was not up to the mark. We would appreciate it if you can leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We really value feedback from guests as they help us in bettering our hospitality services. Regardless, on behalf of our entire staff please accept our sincere apologies for our failure to exceed your expectations. Having said that, we earnestly ask for another chance to host you better.Sincerely,Management Team
10/10 Excellent
LENZY
Voyage en famille
2 nov. 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
LENZY
Réponse de M le 4 nov. 2022
Dear Lenzy,Your feedback is very valuable to us and we really appreciate your generous ratings for our hospitality standards. We are extremely delighted to know you loved your stay with us and that we were able to exceed your expectations. We hope you choose to stay with us again in the future. Thank you for your business and we look forward to seeing you soon.Best Regards,Management Team
2/10 Horrible
Juan
Voyage d’affaires
14 sept. 2022
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Juan
Séjour de 3 nuits en septembre 2022
Réponse de M le 16 sept. 2022
Dear Juan,Thank you for sharing your experience and we are so sorry to hear that your most recent stay with us did not meet your expectations. Our primary goal is to provide all guests with an enjoyable experience and it is troubling to know that you faced such an unusual experience, especially with the condition of the hotel. We take this quite highly and your feedback will be shared with management so that appropriate steps can be taken. Having said that, we earnestly ask for another chance to host you better.Sincerely,Management Team
2/10 Horrible
Tammy, Charlotte
Voyage en couple
12 sept. 2022
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Tammy
Séjour de 1 nuit en septembre 2022
Réponse de M le 14 oct. 2022
Dear Tammy,Firstly, please accept our sincere apologies for the hassle you had to go through during your time at our property. We are extremely gutted to know that your recent stay was just not up to the mark. What you experienced is inarguably unpleasant, and we can only assure you that every bit of your concerns will be diligently investigated. This is not the kind of hospitality standard we have set for ourselves and going ahead, we will do all necessary course corrections at the earliest to ensure no other guest experiences what you did. Everyone regrets the inconvenience, but we really hope you will give us another opportunity to undo your unpleasant experience. Our hotel staff will go above and beyond to ensure your future stays are completely up to the mark.Sincerely,Management Team
6/10 Satisfaisant
Craig
5 sept. 2022
Craig
Séjour de 1 nuit en septembre 2022
Réponse de M le 7 sept. 2022
Dear Craig,Thank you for your feedback. We appreciate your modest ratings, but we have set high standards for hospitality, and we will see to it that your future stays are even more satisfactory. We would appreciate it if you can leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We really value feedback from guests as they help us in bettering our hospitality services. On that note, we hope you will choose to stay with us again in the future.Sincerely,Management Team