Dear Anonymous, Thanks for your was stayed at our hotel. Why you not show us your name. We need to check what is problem in your room. We will make it better soon.

Dear our valued guest, Thank you very much for your recent stay with us and thank you for your nice comment on Expedia website. We'll keep trying our good job so that everyone staying at the Ritz Boutique Hotel will be happy Many thanks again and hope to see you again soon Best regards

Dear Kathy, Thank you so much for your stayed with us. We are sorry for you got cold shower. Nomally, we turn on it any time. Our houseskeeping was forgot it when restarted. In that case, you should be call receiption in 24 hours will help you . Hope you have good trip in Vietnam. Kind regards,

Dear lovely guests, Thank you so much for your stayed with us. Took your time help us to share your experience. For your complement to our staff. Hope to welcome you back with us. Kind regards,

Dear our beloved guest, Thank you so much for your stayed with us. We are really appreciate for your kind feedback. You helped us to share your time, your experience in Ritz hotel and Hanoi vacation. We look forward to welcoming from you soon.

Dear our beloved guest, Thank you so much for your stayed with us. We appreciate your kind feedback and look forward come back with us soon. Warm regards,

Dear Our beloved guest, Thank you so much for your staying with us. We appreciate your lovely feedback and look forward to weloming you back soon. Best regards,

Dear our valued guests, Thank you so much for your kind feedback with recent time was your time. We hope to welcome you soonest. Best regards,

Thank you for staying with us during the time in Hanoi and your highly appreciation to our hotel as well! ^^ We would like to send the email to make sure that everything would be still great with you during your journey. We wish you have had a wonderful trip in Hanoi and enjoyed our warm service at Ritz Boutique hotel as well. We know that our hotel is small and new one so there are something being not perfect to you. That's why all our staff would like to focus on Customer Care Action to provide you perfect service and support you get satisfaction for all of the deal. If you have a plan come back to Hanoi, please come back with us. We hope can serve you again. Thank you so much.

Dear Mr.Mark, Thank you so much your review. Especially, we can know you enjoyed your during stayed in Ritz boutique hotel. All your complement for the room, breakfast, for all our staffs. We always welcome you back with us soonest.

Dear Sir/Madam, Thank you so much for your time to wrote your review in Ritz boutique hotel. We are very curious how we can know you did not share for us your name how was your experience in our hotel what is making our service better in future. Thank you ! Have a nice day

Thank you so muck for your stay with us and thank you for your review. we hope can serve you again when you come back to Hanoi.

Dear Sir/Madam, Thanks for was your stayed with us. Thank you so much take your time gave us exellent rewiew. We will share for all staff know you enjoyed our stayed. It like a big gift for us. We always to welcoming back from you soon. Have a nice day. Warm regards,

Thank you so much for your staying with us. Take your time gave us review. Thanks for your complement for our staff and AC. We always to try improve our service it better each day. We hope to welcome you back in Hanoi next time. Have a nice day

Dear Jill, Thanks for your time was stay with us. Hope you come back soon :))

Thank you so much for your review. It 's great from you. I know who you are :))

Dear EunJh, Thanks for your booking in Ritz boutique hotel. In that day, We told you we have fix something in the room. Because we have just change the owner. It not yet already. You could not take room in Ritz boutique hotel. We have to move another hotel. We already check hotel in there. They said you happy, We do not to know this problem like that. We are sorry about that. So now all our room already. Best reagrds,

Dear Eduardo, We would like to thank you very much for having chosen us for your recent stay in Hanoi and for taking time review for us. We happy to know you had good trip with us. Your point is not really exellent . We have non stop to improve our service to better. Hope you back with us soon and Vietnam also :) Best regards,

Dear Huei Guang, Thanks for your time gave us review. We can not to check who you are. You was stay in our hotel what was the date. Probably, You was stay in while old owner did it in here. How about the location of our hotel you said it not good. It near the Church, the Hoan Kiem lake just 5 munites on foot. Our hotel is in one of small street, Very quiet. We are sure taxi can come inside of street. We are make sure if you come stay our hotel again. We will show you more clearly. Thank you

Dear Mr/Ms. Thanks for your review, for your compliment to our hotel and staff also. To knowing us to you enjoyed your trip we was provided it. We are sorry building next door without to control them. It will be finished soon. Wishing you all the best looking forward to seeing you soon on next time. Best regards, Lucy Trinh/Ms

Dear Mr.... Thanks for your was staying with us. We are sorry about show more information of trip. You felt not comfortable for that. We told you safe box we lost the key, We need to reset again. Thank you for your compliment with breakfast, clean room. We always to look forward to welcoming again :) Kind regards,

Dear Richard , Thank you very much for your wonderful comment about Ritz Boutique Hotel in Hanoi Old Quarter. We are so happy to hear that you did enjoyed your time staying at our place. We'll try our best so that anyone stepping in the Ritz Hotel will have a great time. Many thanks again and we look forwards to seeing you again in the near future Take care and best regards,

Dear Mr Tomasz, On behalf of the hotel, we would like to apologize for making your trip not a great one. By mistake, our new receptionist gave your room to one of other customer having the same name with yours (Thomas). We recognized 30 minutes after that and talked to the guests. They felt unhappy to have to change the hotel room, so we tried to accommodate them. We then some how made you feel disappointed. One more time we are sorry about this. Take care and HAPPY NEW YEAR!

Dear Mr Tien, Thank you very much for your recent stay with us and thanks for your nice comment con Expedia. We are very happy each time to see you again, so we all look forwards to seeing you again in Hanoi Take care and all the best

私たち大切なゲストの皆様、 リッツブティックホテルでのご滞在をありがとうございました。Expediaについてのご意見ありがとうございました 私たちは近い将来あなたに会いたいと思います 気をつけてよろしくお願いします

Dear Mr Abdulkadir, Thank you for your recent stay and thanks for your very nice comment about our hotel and the staffs here. It is a pity that the noise bothered you a lot and that you could not feel convenient each time your friend came to pick you up. The internet connection has been fixed. Many thanks again and we hope to see you again your next visit. Best regards and Happy New Year

Dear Judy, We would like to thank you again for your recent stay at our lovely hotel. We are very happy to hear that you had a great time. Thank you again and we look forwards to seeing you again soon Take care and best regards, Ritz Boutique Hotel's team

Dear our valued guests, We would like to thank you again for your recent stay with us and thanks for your feed back. We checked the hot water system and nothing was wrong with it. It was because you did not turn on the button on the wall. Many thanks again and we hope to see you again in the near future Take care and best regards Ritz Boutique Hotel's team

Dear Mr Bruce, On behalf of the Ritz Boutique Hotel, we would like to thank you again for your stay with us and thanks for your wonderful comment on Expedia about our hotel, esp you focused that the room was clean, the location was central and the staff were friendly, the tours had a great value,... We try our best so that everyone stepping in our hotel will have a home feeling and that they will have a nice time in our beautiful country Many thanks again and hope to see you Take care and best regards,

Dear the valued guest, We would like to thank you again for your stay at the Ritz Boutique Hotel in Hanoi. We are sorry to hear that you did not feel happy when having to move to the other hotel. However, it was not our hotel's fault since we did informed you that we would not have any free room next day. When you first arrived and you made the reservation for 1 night (26th Jul), we did explain to you that we would not have any free room the following days. Because of the internet connection, we could not be able to close the room on the internet for next 72 hours. We advised that you should not make any booking for 27th and 28th July other wise we had to move you to other hotel. Then, you said: "i would make the online booking for the next days and you must accommodate us". Then, you intentionally made one more booking on the internet. As we had explained, we could not arrange any room for you. We could not ask others who were staying to check out and got one room for you. So, next time, it is a better idea that yo should not try to push someone do things that they could not do. Take it easy we both feel more happy and everyone will be happy. Thank you again and have a good time Take care and best regards