Avis sur Sonesta Select Greenbelt College Park
Sonesta Select Greenbelt College Park
6301 Golden Triangle Dr, Greenbelt, MD
Avis
7,8
Bien
8,2/10
Propreté
8,2/10
Personnel et service
7,4/10
Équipements
8,0/10
Infrastructures et conditions de l’hébergement
8,0/10
Écoresponsabilité
Avis
Voyage d’affaires
31 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en décembre 2023
Réponse de Management le 6 janv. 2024
Very pleased to see that your stay with us has met your expectations. We take pride in offering our guest a positive experience. We look forward to hosting you for your future lodging needs.
10/10 Excellent
Maxime
26 avr. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Maxime
Séjour de 3 nuits en avril 2022
Réponse de Hotel Manager le 5 mai 2022
Dear Maxime,
Our team strives to deliver outstanding service each day. Thank you for taking the time to share your 10/10 rating and staying with us. We look forward to serving you again in the future at the Sonesta Select Greenbelt College Park.
10/10 Excellent
Olivier
22 oct. 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Olivier
Séjour de 1 nuit en octobre 2018
10/10 Excellent
Zulma
Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en groupe, Voyage en couple
27 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Zulma
Séjour de 3 nuits en mai 2024
Réponse de Team Sonesta le 28 mai 2024
Gracias por dedicar su valioso tiempo a revisarnos. Nos gustaría recibirlo nuevamente en el futuro.
8/10 Bien
Jorge
27 mai 2024
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Jorge
Séjour de 3 nuits en mai 2024
10/10 Excellent
kelly
Voyage en famille
27 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
kelly
Séjour de 5 nuits en mai 2024
Réponse de AO le 27 mai 2024
Thank you, Kelly for sharing your feedback with us. We truly appreciate your business. We take pride in taking care of our guest. We look forward to welcoming you back to our property in the future.
4/10 Médiocre
Maria, Annapolis
Voyage en famille
27 mai 2024
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Maria
Séjour de 2 nuits en mai 2024
Réponse de AO le 27 mai 2024
Thank you, Maria for sharing with us your feedback during your stay with us. We regret to hear that your stay did not meet your lodging expectations. We appreciate your details and will look into issues. Please provide us the opportunity to host you in the future.
6/10 Satisfaisant
Nichole
24 mai 2024
Les points forts : Propreté, personnel et service, équipements
Nichole
Séjour de 2 nuits en mai 2024
Réponse de Team Sonesta le 27 mai 2024
We really appreciate your valuable time spending on reviewing us. We are looking forward to host you again. Thank you.
4/10 Médiocre
Blanca
23 mai 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Blanca
Séjour de 2 nuits en mai 2024
8/10 Bien
Richard
21 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Richard
Séjour de 1 nuit en mai 2024
Réponse de AO le 22 mai 2024
Hello Richard, we do offer early check ins for guests. Our check in time starts at 4pm and the fee for early check in is 20 every hour before check in. If you would like to return as a guest, I would be more than welcome to handle your reservations personally, in order to assist with the early check in fees. We look forward to welcoming you back to our property.
6/10 Satisfaisant
Robyn
21 mai 2024
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Robyn
Séjour de 2 nuits en mai 2024
2/10 Horrible
Keondra
Voyage en famille, Voyage d’affaires
20 mai 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Keondra
Séjour de 1 nuit en mai 2024
Réponse de AO le 20 mai 2024
Thank you, Keondra for sharing your feedback with us during you stay with us. We regret to hear that your experience has not met your expectations. Our security deposit is a hold that is returned to you after you checkout. We appreciate your details and will look into this issue. Yor review assist us in handling any issue that our guest encounter. We ask for "research" as to find out who the guest spoke to so as to look into these types of matters. Please provide us the opportunity to make your stay pleasant. We look forward to hosting you again.
2/10 Horrible
Maurissa
Voyage en famille avec de jeunes enfants
19 mai 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Maurissa
Réponse de AO le 20 mai 2024
Thank you, Maurissa for taking the time to provide us with your feedback. We are sorry to hear that your stay did not meet your lodging expectations. Our pet fee is required to clean pet rooms with cleaning supplies and chemicals, we always have clerks available to assist guest but there are times where we might be assisting another guest. We ask that you kindly wait or leave a message at the front desk if that is the case. Our room keys can be demagnetized if left close to cellphones and the doors are locked at 11pm for security of our guests. Our hot tub and pools are treated daily and we do offer a continental breakfast that consist of fresh fruits, muffins, bagels, cereal, Danish pastries, hot tea and coffee. We have an A La Carte style breakfast that is for purchase that offers hot items such as eggs, bacon, sausages, pancakes, waffles, grits, oatmeal and much more. We also staff housemen daily to clean our premises. We take pride in taking care of our property and our guest request. I sincerely hope in any future you provide us the chance to provide you a pleasant experience.
6/10 Satisfaisant
Sharona
Voyage en famille avec de jeunes enfants
17 mai 2024
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Sharona
Séjour de 3 nuits en mai 2024
Réponse de AO le 22 mai 2024
Thank you, Sharon for sharing your experience with us during your stay. We appreciate and value your details. We look forward to hosting you in the future.
10/10 Excellent
Sahir
15 mai 2024
Les points forts : Propreté
Sahir
Séjour de 1 nuit en mai 2024
Réponse de Team Sonesta le 20 mai 2024
Thank you for your valuable feedback. We are looking forward to host you again. Thank you.
2/10 Horrible
Amy
Voyage en couple
13 mai 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Amy
Séjour de 2 nuits en mai 2024
Réponse de AO le 14 mai 2024
First and foremost, thank you for taking the time to provide us with your feedback about your experience here at our hotel. We regret to hear that your stay did not meet your expectations. We do offer microwaves at our property as per request. Kindly be advised that we will look into the other issues as we appreciate your details in assisting us in handling any issues that our guest may encounter. I hope in any future stay with us you provide us with the opportunity to provide you with a pleasant experience.
6/10 Satisfaisant
Shawn
13 mai 2024
Les points forts : Personnel et service
Shawn
Séjour de 7 nuits en mai 2024
Réponse de AO le 22 mai 2024
Thank you, Shawn for providing us your feedback. We take pride taking care of our customers' requests and needs. We look forward to welcoming you back to our property.
8/10 Bien
Valza
12 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Valza
Séjour de 3 nuits en mai 2024
Réponse de AO le 22 mai 2024
Thank you, Valza for sharing your feedback with us. We are very glad to hear that your stay was ok. We take pride in taking care of our guest. Please provide us the opportunity in the future to host you again! We look forward to welcoming you back to our property.
10/10 Excellent
Gessie
9 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Gessie
Séjour de 3 nuits en avril 2024
Réponse de Team Sonesta le 20 mai 2024
Thank you for your continued loyalty to Hotel Sonesta. We can't wait to provide another exceptional experience. As always, we're at your service for any special requests or questions.
10/10 Excellent
Yolanda
6 mai 2024
Yolanda
Séjour de 1 nuit en mai 2024
Réponse de Team Sonesta le 27 mai 2024
Thank you so much for your valuable time & review.
2/10 Horrible
Carnell
30 avr. 2024
Carnell
Séjour de 2 nuits en avril 2024
Réponse de AO le 3 mai 2024
Thank you for taking the time to provide us with your feedback. We are sorry to hear that your stay with us did not meet your lodging expectations. Your review assists us in handling any issues that our guest encounter. Please provide us the opportunity to make your future stay with us pleasant. We look forward to hosting you again.
10/10 Excellent
Stiven
30 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Stiven
Séjour de 4 nuits en avril 2024
Réponse de Team Sonesta le 20 mai 2024
Thank you for your continued loyalty to Hotel Sonesta. We can't wait to provide another exceptional experience. As always, we're at your service for any special requests or questions.
8/10 Bien
Elena, old bridge
29 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Elena
Séjour de 2 nuits en avril 2024
6/10 Satisfaisant
Sarah
29 avr. 2024
Sarah
Séjour de 2 nuits en avril 2024
10/10 Excellent
BYARD
Voyage d’affaires
29 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
BYARD
Séjour de 1 nuit en avril 2024
Réponse de AO le 1 mai 2024
Thank you, BYARD for sharing with us your feedback during your stay with us. We appreciate your business and are grateful for your 5 out of 5 ratings that we got from you! We hope your next stay with us provides you with the same positive experience as this one. We look forward to hosting you again in the future.
4/10 Médiocre
Joseph
29 avr. 2024
Les points forts : Propreté
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Joseph
Séjour de 2 nuits en mars 2024
Réponse de AO le 1 mai 2024
Thank you, Joseph for taking the time to share with us your experience with us during your stay at our property. We regret to hear that your experience has not met your expectations. Kindly be advised that we will look into all these issues. We appreciate your details as your review helps us to assists in handling any issues that our guest encounter. Please provide us with an opportunity to make your future stay with us pleasant. We look forward to hosting you in the future.
4/10 Médiocre
Alton
28 avr. 2024
Les points faibles : Propreté et personnel et service
Alton
Séjour de 2 nuits en avril 2024
10/10 Excellent
william, washington
28 avr. 2024
william
Séjour de 1 nuit en avril 2024
10/10 Excellent
Mardon
Voyage en couple
28 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Mardon
Séjour de 1 nuit en avril 2024
10/10 Excellent
Jessica
24 avr. 2024
Jessica
Séjour de 1 nuit en avril 2024
Réponse de Team Sonesta le 20 mai 2024
Thank you for your continued loyalty to Hotel Sonesta. We can't wait to provide another exceptional experience. As always, we're at your service for any special requests or questions.
8/10 Bien
Vince
Voyage en famille
22 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Vince
Séjour de 3 nuits en avril 2024
Réponse de AO le 23 avr. 2024
First and foremost, thank you Vince for sharing with us your experience with us during your stay with us. We are pleased that you enjoyed our facility and our heated pool. We appreciate your detailed review and look forward to welcoming you back to our property in the future.
4/10 Médiocre
Nicholas
Voyage en groupe
21 avr. 2024
Les points faibles : Infrastructures et conditions de l’hébergement
Nicholas
Séjour de 2 nuits en avril 2024
Réponse de Nitin le 23 avr. 2024
Thank you for your time and consideration. We look forward to improve and serve better.
10/10 Excellent
Reggie
21 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Reggie
Séjour de 2 nuits en avril 2024
Réponse de AO le 23 avr. 2024
Thank you, Reggie for your feedback with us during your stay with us. We truly appreciate your 5-star rating! We are very pleased with you finding our property to being able to present you with an amazing experience while staying with us. We look forward to welcoming you back to our property and in the future.
8/10 Bien
Krista
Voyage en couple
20 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Krista
Séjour de 1 nuit en avril 2024
Réponse de AO le 23 avr. 2024
Thank you, Krista for providing us with your feedback on your stay with us. We are also very pleased that you found your stay with us to be pleasant! We would greatly appreciate if you could recommend us to other potential guests as we take pride in taking care of our guest while they stay with us. We look forward to welcoming you back to our property in the future.
6/10 Satisfaisant
Fenol, Beltsville
20 avr. 2024
Fenol
Séjour de 1 nuit en avril 2024
6/10 Satisfaisant
Kelly, San Jose C
Voyage en famille
19 avr. 2024
Les points forts : Propreté
Les points faibles : Infrastructures et conditions de l’hébergement
Kelly
Séjour de 1 nuit en avril 2024
Réponse de AO le 23 avr. 2024
Thank you, Kelly for taking the time to provide your feedback with us. We regret to hear that your stay did not meet your expectations of us. We do offer a complimentary continental breakfast that consist of various juices, muffins, bagels, cereal, pastries, yogurt, hot coffee, hot tea and fresh fruits. If you would like to return as a guest, I would be more than welcome to handle your reservation personally. We look forward to welcoming you back to our property in the future.
8/10 Bien
jeanette
Voyage en famille
19 avr. 2024
jeanette
Séjour de 1 nuit en mars 2024
Réponse de AO le 23 avr. 2024
Thank you, Jeanette for providing us with your feedback on your stay with us. We appreciate your details and will look forward to keeping a consistency with keeping our property clean and homey. Your review assists us in keeping our guest happy.
10/10 Excellent
chi man, LAPRAIRIE
18 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
chi man
Séjour de 1 nuit en avril 2024
Réponse de Nitin le 23 avr. 2024
Dear Happy Guest. Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!
8/10 Bien
Michael, Saint Albans
17 avr. 2024
Les points forts : Propreté et personnel et service
Michael
Séjour de 1 nuit en avril 2024
Réponse de AO le 19 avr. 2024
First and foremost, thank you Michael for taking the time provide us with your feedback about your experience with us at our hotel. We regret to hear that your stay did not meet your expectations. We do offer Continental breakfast which is free consisting of fresh fruits such as sweet mandarins, apples and bananas, bagels, muffins, Danish pastries, yogurt, variety of juices, coffee and hot tea. Our A La Carte style breakfast are hot items such as eggs, pork bacon, sausages, oatmeal and grits which are for purchase. We would love to have you back again in the future and look forward to seeing you again for an opportunity to host you.
6/10 Satisfaisant
Nyasya
16 avr. 2024
Nyasya
Séjour de 3 nuits en avril 2024
10/10 Excellent
Joyce, Weymouth
Voyage en famille avec de jeunes enfants, Voyage en famille
14 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Joyce
Séjour de 1 nuit en avril 2024
Réponse de AO le 14 avr. 2024
Thank you, Joyce for taking the time to provide your feedback. We appreciate your business and hope to be able to host you in the future.
6/10 Satisfaisant
Lylana, Roxbury
Voyage en famille
13 avr. 2024
Les points forts : Propreté, personnel et service, équipements
Lylana
Séjour de 1 nuit en avril 2024
Réponse de AO le 14 avr. 2024
Thank you, Lylana for taking the time to provide us with your feedback. We are sorry to hear that your stay did not meet your lodging expectations. We appreciate your details and will look into these issues. Your review assists us in handling any issues that our guest encounter. Please provide us with an opportunity to make your stay pleasant. We look forward to hosting you again.
2/10 Horrible
Sai Srikar
13 avr. 2024
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Sai Srikar
Séjour de 3 nuits en avril 2024
10/10 Excellent
Marcos, Washington
Voyage en couple
12 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Marcos
Séjour de 1 nuit en avril 2024
Réponse de AO le 14 avr. 2024
Thank you, Marcos for taking the time to give us your feedback. We truly appreciate your 5 out of 5 rating. We look forward to hosting you in the future.
8/10 Bien
Yoshiko,
Voyage d’affaires
10 avr. 2024
Les points forts : Propreté, personnel et service, équipements
Yoshiko,
Séjour de 1 nuit en avril 2024
Réponse de AO le 10 avr. 2024
Thank you, Yoshiko for taking the time to provide us with your feedback. We are happy to see that you gave us a 4 out of 5 rating but regret that one of our elevators was not working. We do offer complimentary hot breakfast in a continental style! We offer a wide variety of breakfast items such as eggs, turkey/pork bacon, oatmeal, fresh fruits, yogurt, waffle station, pastries, juices, coffee and hot water for tea. We look forward to welcoming you back to our property in the future.
6/10 Satisfaisant
Abhishek
10 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Abhishek
Séjour de 1 nuit en mars 2024
Réponse de Team Sonesta le 28 mai 2024
Thank you for your valuable review.
10/10 Excellent
Matt
10 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Matt
Séjour de 1 nuit en avril 2024
Réponse de AO le 10 avr. 2024
Thank you, Matt! We are happy to see we were able to get from you a 5 out of 5 rating score! We look forward to hosting you again.
4/10 Médiocre
Gwendolyn
Voyage d’affaires
8 avr. 2024
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Gwendolyn
Séjour de 1 nuit en avril 2024
Réponse de AO le 8 avr. 2024
First and foremost, thank you for taking the time to provide feedback about your experience here at our hotel. We regret to hear that your experience has not met your expectations. We appreciate your details and will surely look into these issues. Your review assists us in handling any issue that our guest encounter. If you would like to return as a guest, I would be more than welcome to handle your reservations personally. I hope in any future stay with us you provide us with the opportunity to provide you with a pleasant experience. We look forward to welcoming you back to our property in the future.
10/10 Excellent
Jason
6 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jason
Séjour de 1 nuit en avril 2024
Réponse de Management le 7 avr. 2024
Thank you, Jason, for providing your feedback from your stay with us. Wow a 5 out of 5 is amazing! We are pleased to see we were able to provide you with your lodging needs and expectations. Looking forward to hosting you again!
4/10 Médiocre
Jennifer
Voyage en famille
6 avr. 2024
Les points faibles : Propreté et équipements
Jennifer
Séjour de 1 nuit en avril 2024
Réponse de Management le 6 avr. 2024
Thank you Jennifer, for taking time out of your day to provide us with your feedback form your stay. We are so sorry your stay did not meet your lodging needs and expectations. We hope you allow us to provide you with a positive experience the next time you visit our area. We try our absolute best to accommodate every guest that make a reservation with us. We will contact you to further discuss your reservation. We look forward to hosting you again for your future lodging needs.