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Avis sur Sonesta Select Greenbelt College Park

3 out of 5
Sonesta Select Greenbelt College Park
6301 Golden Triangle Dr, Greenbelt, MD

Avis

7,8

Bien

Note des voyageurs de 10 (Excellent), d’après 437 avis sur 1001." "
Note des voyageurs de 8 (Bien), d’après 241 avis sur 1001." "
Note des voyageurs de 6 (Satisfaisant), d’après 151 avis sur 1001." "
Note des voyageurs de 4 (Médiocre), d’après 83 avis sur 1001." "
Note des voyageurs de 2 (Horrible), d’après 89 avis sur 1001." "

8,2/10

Propreté

8,2/10

Personnel et service

7,4/10

Équipements

8,0/10

Infrastructures et conditions de l’hébergement

8,0/10

Écoresponsabilité

Avis

8/10 Bien

Jered

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Je suis très satisfait et j’ai envie de revenir très prochainement 😊
Séjour de 2 nuits en décembre 2023
Réponse de Management le 6 janv. 2024
Very pleased to see that your stay with us has met your expectations. We take pride in offering our guest a positive experience. We look forward to hosting you for your future lodging needs.

10/10 Excellent

Maxime

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en avril 2022
Réponse de Hotel Manager le 5 mai 2022
Dear Maxime, Our team strives to deliver outstanding service each day. Thank you for taking the time to share your 10/10 rating and staying with us. We look forward to serving you again in the future at the Sonesta Select Greenbelt College Park.

10/10 Excellent

Olivier

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
bon séjour, par contre le petit déjeuner est servi via un kiosque starbucks, donc très limité et cher. Je préfère largement un petit-déjeuner sous forme de buffet
Séjour de 1 nuit en octobre 2018

10/10 Excellent

Zulma

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en groupe, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Muy buena atención
Séjour de 3 nuits en mai 2024
Réponse de Team Sonesta le 28 mai 2024
Gracias por dedicar su valioso tiempo a revisarnos. Nos gustaría recibirlo nuevamente en el futuro.

8/10 Bien

Jorge

Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mai 2024

10/10 Excellent

kelly

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
.. very nice. Front desk person was very welcoming when we checked in. Good experience.
Séjour de 5 nuits en mai 2024
Réponse de AO le 27 mai 2024
Thank you, Kelly for sharing your feedback with us. We truly appreciate your business. We take pride in taking care of our guest. We look forward to welcoming you back to our property in the future.

4/10 Médiocre

Maria, Annapolis

Voyage en famille
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
El hotel está bien localizado.la entrada principal está muy bien .el problema es la alfombra del hotel se ve sucia.la alfombra de mi habitación olía a vómito ,la Cortina del baño estaba sucia. Y quise ir a la piscina y estaba turbia .
Séjour de 2 nuits en mai 2024
Réponse de AO le 27 mai 2024
Thank you, Maria for sharing with us your feedback during your stay with us. We regret to hear that your stay did not meet your lodging expectations. We appreciate your details and will look into issues. Please provide us the opportunity to host you in the future.

6/10 Satisfaisant

Nichole

Les points forts : Propreté, personnel et service, équipements
Everything was exceptional at this property besides the day they decided to only have continental breakfast.
Séjour de 2 nuits en mai 2024
Réponse de Team Sonesta le 27 mai 2024
We really appreciate your valuable time spending on reviewing us. We are looking forward to host you again. Thank you.

4/10 Médiocre

Blanca

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2024

8/10 Bien

Richard

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
$20 per hour to check in early?
Séjour de 1 nuit en mai 2024
Réponse de AO le 22 mai 2024
Hello Richard, we do offer early check ins for guests. Our check in time starts at 4pm and the fee for early check in is 20 every hour before check in. If you would like to return as a guest, I would be more than welcome to handle your reservations personally, in order to assist with the early check in fees. We look forward to welcoming you back to our property.

6/10 Satisfaisant

Robyn

Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2024

2/10 Horrible

Keondra

Voyage en famille, Voyage d’affaires
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I chose this hotel based off of my friends staying last year. I did not know about a $150 deposit at check in. Upon checking into my room there was a moldy smell. There was no more rooms so i had to stay. I took a shower only to find out the drain was clogged. I called the front desk 3 separate times, and the lady at the first stated she would send somebody up. No one ever came to the room that night. I woke up the next morning and had to call twice before someone came. I explained what happen to the person at the front desk. He took my name and number and stated he would research it. I had to ask what is there to research?? Because of this raggedy hotel my daughter and sister couldn’t take a shower. They had so many complaints this night that they was overwhelmed. My friend had a roach in her room. Another one air didn’t work! It was just horrible. I will not be staying her again.
Séjour de 1 nuit en mai 2024
Réponse de AO le 20 mai 2024
Thank you, Keondra for sharing your feedback with us during you stay with us. We regret to hear that your experience has not met your expectations. Our security deposit is a hold that is returned to you after you checkout. We appreciate your details and will look into this issue. Yor review assist us in handling any issue that our guest encounter. We ask for "research" as to find out who the guest spoke to so as to look into these types of matters. Please provide us the opportunity to make your stay pleasant. We look forward to hosting you again.

2/10 Horrible

Maurissa

Voyage en famille avec de jeunes enfants
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I do not stay this lightly - this was the WORST hotel I have ever stayed in. This may sound extreme, but it isn't. The rooms are tiny and dirty. That should be bad enough, but, there is more. They charge 150 incidental. 150 for pets. This isnt clear when booking. They have one person on the desk - so expect checkin to take 45 minutes plus (god forbid you need something). The doors are all broken and they wont fix them, so you have to walk all the way around the front if the building every time you need in. The doors that do lock, lock you out at 11pm. The pool is cold, the hot tub jets are dysfunctional. Oh, and the pool closes at 9pm. The hotel has empty tequila bottles sitting around on tables for days. There are no extra towels, and they don't make towels available in the pool room. The breakfast is a joke - because they want you to buy from their restaurants. Coffee is only available at breakfast and it runs out and they don't refill. There is no pet areas so you just have to deal. This is probably why there is dog poop everwhere. If i could go back, i would NEVER stay here.
Réponse de AO le 20 mai 2024
Thank you, Maurissa for taking the time to provide us with your feedback. We are sorry to hear that your stay did not meet your lodging expectations. Our pet fee is required to clean pet rooms with cleaning supplies and chemicals, we always have clerks available to assist guest but there are times where we might be assisting another guest. We ask that you kindly wait or leave a message at the front desk if that is the case. Our room keys can be demagnetized if left close to cellphones and the doors are locked at 11pm for security of our guests. Our hot tub and pools are treated daily and we do offer a continental breakfast that consist of fresh fruits, muffins, bagels, cereal, Danish pastries, hot tea and coffee. We have an A La Carte style breakfast that is for purchase that offers hot items such as eggs, bacon, sausages, pancakes, waffles, grits, oatmeal and much more. We also staff housemen daily to clean our premises. We take pride in taking care of our property and our guest request. I sincerely hope in any future you provide us the chance to provide you a pleasant experience.

6/10 Satisfaisant

Sharona

Voyage en famille avec de jeunes enfants
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
I liked that the property was walking distance to the restaurant Fridays.
Séjour de 3 nuits en mai 2024
Réponse de AO le 22 mai 2024
Thank you, Sharon for sharing your experience with us during your stay. We appreciate and value your details. We look forward to hosting you in the future.

10/10 Excellent

Sahir

Les points forts : Propreté
Séjour de 1 nuit en mai 2024
Réponse de Team Sonesta le 20 mai 2024
Thank you for your valuable feedback. We are looking forward to host you again. Thank you.

2/10 Horrible

Amy

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
First off, there is NO MICROWAVE in the room. So we brought back $40 in leftovers and we couldn’t even use one to heat up our food later. Why have a fridge if there’s no microwave?!? They offer microwaveable food in the lobby!!! Why is there no microwave?!? The pictures they post for this particular site are not actual photos. They are embellished. It’s nowhere near as nice as the photos make it out to be. They’re just good at photoshopping. The tub is small and has chunks missing and are rusted. The washcloths were thread bare and full of holes. The couch is very uncomfortable to sit on and the room is very awkwardly laid out. The only positive thing I have to say about the place is the mattress. It was very firm. So if you like firm mattresses, you’d be okay staying here. The breakfast was pathetic. The bagels were rock hard. The muffins were doughy. The fruit was old and needed to be thrown away. They had cereal, but that was it for options. We went hungry. They claimed to offer better options if you paid for them, but there was no one working the “Starbucks” bar they claimed they had. I would never stay here again. I work too hard for my money to waste it on experiences like this.
Séjour de 2 nuits en mai 2024
Réponse de AO le 14 mai 2024
First and foremost, thank you for taking the time to provide us with your feedback about your experience here at our hotel. We regret to hear that your stay did not meet your expectations. We do offer microwaves at our property as per request. Kindly be advised that we will look into the other issues as we appreciate your details in assisting us in handling any issues that our guest may encounter. I hope in any future stay with us you provide us with the opportunity to provide you with a pleasant experience.

6/10 Satisfaisant

Shawn

Les points forts : Personnel et service
Property was close to a lot of things. I’m used to Sonestas having kitchens but this was a nice change
Séjour de 7 nuits en mai 2024
Réponse de AO le 22 mai 2024
Thank you, Shawn for providing us your feedback. We take pride taking care of our customers' requests and needs. We look forward to welcoming you back to our property.

8/10 Bien

Valza

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The stay was ok.
Séjour de 3 nuits en mai 2024
Réponse de AO le 22 mai 2024
Thank you, Valza for sharing your feedback with us. We are very glad to hear that your stay was ok. We take pride in taking care of our guest. Please provide us the opportunity in the future to host you again! We look forward to welcoming you back to our property.

10/10 Excellent

Gessie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en avril 2024
Réponse de Team Sonesta le 20 mai 2024
Thank you for your continued loyalty to Hotel Sonesta. We can't wait to provide another exceptional experience. As always, we're at your service for any special requests or questions.

10/10 Excellent

Yolanda

Séjour de 1 nuit en mai 2024
Réponse de Team Sonesta le 27 mai 2024
Thank you so much for your valuable time & review.

2/10 Horrible

Carnell

Séjour de 2 nuits en avril 2024
Réponse de AO le 3 mai 2024
Thank you for taking the time to provide us with your feedback. We are sorry to hear that your stay with us did not meet your lodging expectations. Your review assists us in handling any issues that our guest encounter. Please provide us the opportunity to make your future stay with us pleasant. We look forward to hosting you again.

10/10 Excellent

Stiven

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
.
Séjour de 4 nuits en avril 2024
Réponse de Team Sonesta le 20 mai 2024
Thank you for your continued loyalty to Hotel Sonesta. We can't wait to provide another exceptional experience. As always, we're at your service for any special requests or questions.

8/10 Bien

Elena, old bridge

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024

6/10 Satisfaisant

Sarah

Séjour de 2 nuits en avril 2024

10/10 Excellent

BYARD

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The house staff are very good. The rooms are well maintained. The bed is comfortable. The shower is hot with adequate water pressure.The indoor pool is well used by the kids. Weight/ exercise room and washer/ dryer are available if desired. Multiple cultural dining experiences are within 1 mile. Easy access to College Park, DC, Baltimore. Check in and check out are painless having used online prepayment.
Séjour de 1 nuit en avril 2024
Réponse de AO le 1 mai 2024
Thank you, BYARD for sharing with us your feedback during your stay with us. We appreciate your business and are grateful for your 5 out of 5 ratings that we got from you! We hope your next stay with us provides you with the same positive experience as this one. We look forward to hosting you again in the future.

4/10 Médiocre

Joseph

Les points forts : Propreté
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
The property offered limited dining options and the experience was akin to an elementary school feeding schedule. The water temperature was lukewarm, and the cleaning service took two hours to return with fresh towels, leaving the soiled ones folded in the room until they completed their laundry. Checking out was also challenging as we were asked to return the plastic key and key holder, causing inconvenience when we had a flight to catch. The entertainment options were very limited. Despite the friendly demeanor of the staff, I was asked to wear a shirt, which was perplexing as I observed many others walking around in bathing suit tops. I strongly recommend against booking the doom buggies excursion, as it was an extremely unpleasant experience.
Séjour de 2 nuits en mars 2024
Réponse de AO le 1 mai 2024
Thank you, Joseph for taking the time to share with us your experience with us during your stay at our property. We regret to hear that your experience has not met your expectations. Kindly be advised that we will look into all these issues. We appreciate your details as your review helps us to assists in handling any issues that our guest encounter. Please provide us with an opportunity to make your future stay with us pleasant. We look forward to hosting you in the future.

4/10 Médiocre

Alton

Les points faibles : Propreté et personnel et service
Séjour de 2 nuits en avril 2024

10/10 Excellent

william, washington

Séjour de 1 nuit en avril 2024

10/10 Excellent

Mardon

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Everything is fine
Séjour de 1 nuit en avril 2024

10/10 Excellent

Jessica

Séjour de 1 nuit en avril 2024
Réponse de Team Sonesta le 20 mai 2024
Thank you for your continued loyalty to Hotel Sonesta. We can't wait to provide another exceptional experience. As always, we're at your service for any special requests or questions.

8/10 Bien

Vince

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice facility. Heated pools.
Séjour de 3 nuits en avril 2024
Réponse de AO le 23 avr. 2024
First and foremost, thank you Vince for sharing with us your experience with us during your stay with us. We are pleased that you enjoyed our facility and our heated pool. We appreciate your detailed review and look forward to welcoming you back to our property in the future.

4/10 Médiocre

Nicholas

Voyage en groupe
Les points faibles : Infrastructures et conditions de l’hébergement
2.5 out of 5 stars
Séjour de 2 nuits en avril 2024
Réponse de Nitin le 23 avr. 2024
Thank you for your time and consideration. We look forward to improve and serve better.

10/10 Excellent

Reggie

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Awesome experience will def be staying here again
Séjour de 2 nuits en avril 2024
Réponse de AO le 23 avr. 2024
Thank you, Reggie for your feedback with us during your stay with us. We truly appreciate your 5-star rating! We are very pleased with you finding our property to being able to present you with an amazing experience while staying with us. We look forward to welcoming you back to our property and in the future.

8/10 Bien

Krista

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very pleasant. Would recommend.
Séjour de 1 nuit en avril 2024
Réponse de AO le 23 avr. 2024
Thank you, Krista for providing us with your feedback on your stay with us. We are also very pleased that you found your stay with us to be pleasant! We would greatly appreciate if you could recommend us to other potential guests as we take pride in taking care of our guest while they stay with us. We look forward to welcoming you back to our property in the future.

6/10 Satisfaisant

Fenol, Beltsville

Séjour de 1 nuit en avril 2024

6/10 Satisfaisant

Kelly, San Jose C

Voyage en famille
Les points forts : Propreté
Les points faibles : Infrastructures et conditions de l’hébergement
El hotel es tranquilo pero las instalaciones son viejas. El desayuno no es tan bueno. El café muy frío y solo tienes opción de fruta y cereal . En nuestra habitación había un fuerte olor a humedad .
Séjour de 1 nuit en avril 2024
Réponse de AO le 23 avr. 2024
Thank you, Kelly for taking the time to provide your feedback with us. We regret to hear that your stay did not meet your expectations of us. We do offer a complimentary continental breakfast that consist of various juices, muffins, bagels, cereal, pastries, yogurt, hot coffee, hot tea and fresh fruits. If you would like to return as a guest, I would be more than welcome to handle your reservation personally. We look forward to welcoming you back to our property in the future.

8/10 Bien

jeanette

Voyage en famille
Clean and homey feel
Séjour de 1 nuit en mars 2024
Réponse de AO le 23 avr. 2024
Thank you, Jeanette for providing us with your feedback on your stay with us. We appreciate your details and will look forward to keeping a consistency with keeping our property clean and homey. Your review assists us in keeping our guest happy.

10/10 Excellent

chi man, LAPRAIRIE

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Nitin le 23 avr. 2024
Dear Happy Guest. Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!

8/10 Bien

Michael, Saint Albans

Les points forts : Propreté et personnel et service
Decent hotel only that you have to order your own breakfast
Séjour de 1 nuit en avril 2024
Réponse de AO le 19 avr. 2024
First and foremost, thank you Michael for taking the time provide us with your feedback about your experience with us at our hotel. We regret to hear that your stay did not meet your expectations. We do offer Continental breakfast which is free consisting of fresh fruits such as sweet mandarins, apples and bananas, bagels, muffins, Danish pastries, yogurt, variety of juices, coffee and hot tea. Our A La Carte style breakfast are hot items such as eggs, pork bacon, sausages, oatmeal and grits which are for purchase. We would love to have you back again in the future and look forward to seeing you again for an opportunity to host you.

6/10 Satisfaisant

Nyasya

Séjour de 3 nuits en avril 2024

10/10 Excellent

Joyce, Weymouth

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Awesome nicest staff I have ever met. So welcoming after a 7 hour drive. Free room upgrade which was Fantastic!!
Séjour de 1 nuit en avril 2024
Réponse de AO le 14 avr. 2024
Thank you, Joyce for taking the time to provide your feedback. We appreciate your business and hope to be able to host you in the future.

6/10 Satisfaisant

Lylana, Roxbury

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
The staff was very pleasant and accommodating. However the rooms were outdated and the mattresses were old. No longer firm, very lumpy and stained. Other than that, I was there for 1 night and hope the next time the updates will be made.
Séjour de 1 nuit en avril 2024
Réponse de AO le 14 avr. 2024
Thank you, Lylana for taking the time to provide us with your feedback. We are sorry to hear that your stay did not meet your lodging expectations. We appreciate your details and will look into these issues. Your review assists us in handling any issues that our guest encounter. Please provide us with an opportunity to make your stay pleasant. We look forward to hosting you again.

2/10 Horrible

Sai Srikar

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en avril 2024

10/10 Excellent

Marcos, Washington

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Super nice hotel
Séjour de 1 nuit en avril 2024
Réponse de AO le 14 avr. 2024
Thank you, Marcos for taking the time to give us your feedback. We truly appreciate your 5 out of 5 rating. We look forward to hosting you in the future.

8/10 Bien

Yoshiko,

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements
One of two elevators has not been working. Breakfast was nit free.
Séjour de 1 nuit en avril 2024
Réponse de AO le 10 avr. 2024
Thank you, Yoshiko for taking the time to provide us with your feedback. We are happy to see that you gave us a 4 out of 5 rating but regret that one of our elevators was not working. We do offer complimentary hot breakfast in a continental style! We offer a wide variety of breakfast items such as eggs, turkey/pork bacon, oatmeal, fresh fruits, yogurt, waffle station, pastries, juices, coffee and hot water for tea. We look forward to welcoming you back to our property in the future.

6/10 Satisfaisant

Abhishek

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Team Sonesta le 28 mai 2024
Thank you for your valuable review.

10/10 Excellent

Matt

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very clean. The amenities are so well done
Séjour de 1 nuit en avril 2024
Réponse de AO le 10 avr. 2024
Thank you, Matt! We are happy to see we were able to get from you a 5 out of 5 rating score! We look forward to hosting you again.

4/10 Médiocre

Gwendolyn

Voyage d’affaires
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
My room was filled with ants and after spraying it the first day, the ants still returned. The curtain was also torn
Séjour de 1 nuit en avril 2024
Réponse de AO le 8 avr. 2024
First and foremost, thank you for taking the time to provide feedback about your experience here at our hotel. We regret to hear that your experience has not met your expectations. We appreciate your details and will surely look into these issues. Your review assists us in handling any issue that our guest encounter. If you would like to return as a guest, I would be more than welcome to handle your reservations personally. I hope in any future stay with us you provide us with the opportunity to provide you with a pleasant experience. We look forward to welcoming you back to our property in the future.

10/10 Excellent

Jason

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very helpful
Séjour de 1 nuit en avril 2024
Réponse de Management le 7 avr. 2024
Thank you, Jason, for providing your feedback from your stay with us. Wow a 5 out of 5 is amazing! We are pleased to see we were able to provide you with your lodging needs and expectations. Looking forward to hosting you again!

4/10 Médiocre

Jennifer

Voyage en famille
Les points faibles : Propreté et équipements
I made a reservation for 2 queen beds and when I checked in, there were no rooms with 2 queens. I had to get a room with 1 bed. The person who checked me in was alone and there was a big line. He was trying to do too much at once. Also the restaurant on site was closed. We found hair in the shower and there were no pool towels. Pool and hot tub very over chlorinated. Daughter visiting UMD. I would not stay here again.
Séjour de 1 nuit en avril 2024
Réponse de Management le 6 avr. 2024
Thank you Jennifer, for taking time out of your day to provide us with your feedback form your stay. We are so sorry your stay did not meet your lodging needs and expectations. We hope you allow us to provide you with a positive experience the next time you visit our area. We try our absolute best to accommodate every guest that make a reservation with us. We will contact you to further discuss your reservation. We look forward to hosting you again for your future lodging needs.