Avis sur The Syntopia Hotel
The Syntopia Hotel
Palea EO Rethimnou Irakliou, Adelianos Kampos, Rethymno, Crete
Avis
9,2
Merveilleux
9,2/10
Propreté
9,4/10
Personnel et service
9,2/10
Équipements
9,6/10
Infrastructures et conditions de l’hébergement
9,0/10
Écoresponsabilité
Avis
22 oct. 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 4 nuits en octobre 2022
10/10 Excellent
Laurie
6 sept. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Un tres bel établissement, une décoration soignee
Laurie
Séjour de 3 nuits en septembre 2022
Réponse de The Syntopia Hotel le 10 sept. 2022
Dear Laurie,We would warmly like to thank you for choosing to stay in our hotel as well as for this great review! It is a delighting feeling for all of us at the Syntopia Hotel to read about your satisfaction and that our team succeeded on providing you a memorable stay! Your kind comments about our facilities, lovely staff and delicious cuisine are much appreciated!We are looking forward to welcoming you back soon and wish you all the best!Sunny regards,The Syntopia Hotel Team
10/10 Excellent
Voyageur vérifié
Voyage en couple
6 juil. 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 9 nuits en juin 2019
Réponse de The Syntopia Marketing team le 27 août 2019
Dear guest,
Thank you very much for your great review, our aim is to provide our guests with memorable experiences and we are delighted to know that we were able to leave a positive impression. Your comments about the excellent service will be shared with the entire team in order to motivate them to always deliver the best service to our guests. It is always refreshing to receive so nice comments, we look forward to welcoming you back in the near future!
Best regards,
The Syntopia Management team
10/10 Excellent
Viktoria
Voyage en couple
28 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Viktoria
Séjour de 5 nuits en mai 2024
10/10 Excellent
Hans
Voyage en couple
15 oct. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hans
Séjour de 7 nuits en octobre 2023
Réponse de The Syntopia Team le 17 oct. 2023
Dear Hans,Thank you very much for choosing The Syntopia Hotel for your accommodation. We are delighted to hear that you had a positive experience at The Syntopia Hotel and that you enjoyed the great service of our staff and the taste of our food. We would love to have the chance to welcome you back in Rethymnon for another stay.Kind Regards,The Syntopia Team
8/10 Bien
Jan
Voyage en couple
7 oct. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jan
Séjour de 6 nuits en octobre 2023
Réponse de The Syntopia Team le 8 oct. 2023
Dear Jan,Let us thank you for recommending The Syntopia Hotel after the experience you had with us! We were truly pleased to hear that you enjoyed our hotel and our location. We would love to welcome you back in the nearest future.With Kind Regards,The Syntopia Team
10/10 Excellent
Baukje
6 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Baukje
Séjour de 5 nuits en octobre 2023
Réponse de The Syntopia Team le 17 oct. 2023
Dear Baukje,We appreciate that you have taken the time to write a review for The Syntopia Hotel. It is always pleasant to know that our guests appreciate our quality of service and that we are able to fully meet your expectations. We look forward to welcoming you back on your next visit.Kind Regards,The Syntopia Team
10/10 Excellent
GERALDINE
13 sept. 2023
GERALDINE
Séjour de 5 nuits en septembre 2023
Réponse de The Syntopia Team le 15 sept. 2023
Dear Geraldine,At The Syntopia Hotel our goal is to meet and exceed our guests' expectations. I am delighted to know that we have delivered a true hospitality to you.We value your feedback and look forward to welcoming you back soon.Kind regards,The Syntopia Team
10/10 Excellent
GARRY
5 sept. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Returning Visitors
GARRY
Séjour de 7 nuits en août 2023
Réponse de The Syntopia Team le 8 sept. 2023
Dear Guest,Thank you very much for your amazing review.We are glad to read that you have enjoyed your stay and we are looking forward to welcome you again in the future.Best Regards,The Syntopia Team
10/10 Excellent
Jana
Voyage en groupe
1 sept. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jana
Séjour de 14 nuits en août 2023
Réponse de The Syntopia Team le 1 sept. 2023
Dear Guest,Thank you very much for choosing the Syntopia Hotel . We are glad to read that you have enjoyed your stay with us.We are looking forward to welcome you again in the future.Best Regards,The Syntopia Team
10/10 Excellent
Voyageur vérifié
Voyage en groupe
27 août 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 4 nuits en août 2023
Réponse de The Syntopia Team le 28 août 2023
Dear Guest,Thank you for taking the time to review our hotel. We are pleased you had a good stay and enjoyed our amazing location. We have a great team on site who love assisting each and every one of our guests. We hope to welcome you back very soon as we loved having you stay with us. Best regards,The Syntopia Team
10/10 Excellent
Sarah
3 août 2023
Sarah
Séjour de 5 nuits en juillet 2023
Réponse de The Syntopia Team le 24 août 2023
Dear Sarah,We very much appreciate the lovely rating you have shared with us and look forward to welcoming you back soon at The Syntopia Hotel.Kind regards,The Syntopia Team
10/10 Excellent
Christoph
6 juil. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Christoph
Séjour de 7 nuits en juin 2023
Réponse de The Syntopia Hotel le 7 juil. 2023
Dear Christoph,We noted with pleasure the positive rating you have posted on your The Syntopia Hotel experience. And look forward to welcoming you back.With best regards,The Syntopia Team
10/10 Excellent
guy
Voyage en couple
8 juin 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
guy
Séjour de 4 nuits en juin 2023
Réponse de The Marketing team le 9 juin 2023
Dear Guy, we would like to thank you for your time and for your perfect review. We are extremely glad with your high rating, there is nothing more appreciated than satisfied guests. Also for highlighting our friendly staff, we will gladly share your motivating feedback with the whole team. We hope to see you again in our resort and make your holidays even more enjoyable! Warmest regards
8/10 Bien
Inez
Voyage en couple
1 juin 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Inez
Séjour de 7 nuits en mai 2023
Réponse de The Marketing team le 9 juin 2023
Dear Inez,thank you for your positive review and your warm recommendation. We are very pleased to read that your stay met your expectations and that you enjoyed your stay with us.We thank you again for your time and looking forward to welcoming you back soon! Best regards
10/10 Excellent
Laura
24 oct. 2022
Laura
Séjour de 7 nuits en octobre 2022
6/10 Satisfaisant
Josephine
Voyage en couple
2 oct. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Josephine
Séjour de 3 nuits en septembre 2022
Réponse de The Marketing team le 10 janv. 2023
Dear Josephine, thank you for taking the time to review our hotel. We truly value the opinions of our guests and is sad to read that we did not meet some of your expectations. We regretfully note your dissatisfaction and we have taken note of your valuable comments regarding the availability of sunbeds in the main pool. We have already addressed the issue to the General Manager. However, we are very pleased to read that you appreciated our elegantly designed hotel and the cleanness of our property.We thank you again for your time, we will always be at your disposal. Kindest regards
10/10 Excellent
Maximilian
Voyage en couple
22 sept. 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Maximilian
Séjour de 5 nuits en septembre 2022
Réponse de The Marketing team le 10 janv. 2023
Dear Maximilian, thank you so much for your terrific review! We are happy to read that your experience was so positive and all our team truly appreciate your kind words. Highlighting our cuisine, give us a lot of pride and is the most valuable reward for us. Thank you again for choosing to stay with us, we look forward to welcoming you back soon! Warmest regards..
8/10 Bien
Domenico
20 sept. 2022
Domenico
Séjour de 4 nuits en août 2022
Réponse de The Marketing team le 10 janv. 2023
Dear Domenico, thank you for the positive scoring regarding your recent stay with us at The Syntopia Hotel. It was our great pleasure to be at your service and we are all looking forward to welcoming you back to our resort! Best regards
10/10 Excellent
Nadine
11 août 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nadine
Séjour de 4 nuits en août 2022
Réponse de The Marketing team le 10 janv. 2023
Dear Nadine,thank you for scoring us so high, much appreciated! Your satisfaction with your stay is the greatest reward for us and was a pleasure accommodating you. We can’t wait to have you with us again for another unforgettable stay! Warmest regards
10/10 Excellent
Tim
Voyage en couple
11 août 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Tim
Séjour de 7 nuits en juillet 2022
Réponse de The Syntopia Hotel le 10 sept. 2022
Dear Tim, Thank you so much for visiting our hotel and for taking the time to share your feedback with the Expedia community! We are very happy to read that your stay with us exceeded your expectations and are very glad about your kind comments!We thank you once again for your time and would be very happy to accommodate you soon again in our hotel!Warmest regards,The Syntopia Hotel Team
10/10 Excellent
Anne
Voyage en couple
12 juil. 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Anne
Séjour de 4 nuits en juillet 2022
Réponse de The Marketing team le 10 janv. 2023
Dear Anne,we thank you for choosing our resort, it was a great honor for all of us to have the opportunity to be at your service! We express our gratitude for giving us a perfect rating. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. We are looking forward to having you with us again soon! Beat regards
10/10 Excellent
Saranda
24 juin 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Saranda
Séjour de 3 nuits en juin 2022
Réponse de Marketing Team le 25 juin 2022
Dear Saranda,
Thank you very much for your amazing rating! We are looking forward to welcoming you soon again.
Best wishes
The Syntopia Team
10/10 Excellent
Joanna
Voyage en couple
13 juin 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Joanna
Séjour de 8 nuits en juin 2022
Réponse de Marketing Team le 25 juin 2022
DearJoanna,
Thank you for your amazing review and for choosing the Syntopia for your holidays! We are more than happy that we have met all of your holiday expectations. Your kind words about our hotel ,food,and staff make us really proud and will be shared with our team.
We hope to welcome you soon again in our hotel!
Best regards,
The Syntopia Marketing team
6/10 Satisfaisant
Richard
24 mai 2022
Les points forts : Infrastructures et conditions de l’hébergement et confort de la chambre
Richard
Séjour de 3 nuits en mai 2022
Réponse de The Syntopia Hotel le 28 mai 2022
Dear guest, thank you for visiting our hotel! Since there are no comments provided, we are not able to be aware of what exactly impacted your experience with us. We would be very interested in knowing more about what were the criterias of your feedback. If you wish, you are more than welcome to get in touch with us via e-mail in order to share with us your impressions and feedback during your stay at our hotel.
Best regards,
The Syntopia Hotel
10/10 Excellent
madona
Voyage en couple
21 mai 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
madona
Séjour de 4 nuits en mai 2022
Réponse de The Syntopia Hotel le 13 juin 2022
Dear guest,
thank you so much for visiting our hotel and for your excellent review! We are so pleased to read that we succeeded on meeting your expectations and that we were able to provide you a lovely stay!
We send you our warmest regards and looking forward to welcoming you back soon!
8/10 Bien
Freya
26 oct. 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Very pretty and premium.
Freya
Séjour de 1 nuit en octobre 2021
Réponse de The Marketing team le 30 oct. 2021
Dear Freya, thank you for your time and for staying with us.Your comments about our hotel make us really proud as we all put immense effort to make each guest's stay unforgettable. All your nice comments will be shared with all our team. On behalf of everyone at The Syntopia Hotel we would like to thank you again and looking forward to welcoming you back soon! Warmest regards
10/10 Excellent
Björn
Voyage en couple
25 oct. 2021
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Björn
Séjour de 7 nuits en octobre 2021
Réponse de The Marketing team le 30 oct. 2021
Dear Björn, thank you for your glowing review and your warm recommendation. We are very pleased to read that your stay exceeded your expectations and that you enjoyed your stay so much. Most important,our staff, warm and professional, fulfilled your expectations and we will gladly share your motivating feedback with the whole team. We thank you again for your time and looking forward to welcoming you back soon! Best regards
10/10 Excellent
Voyageur vérifié
Voyage en groupe
28 sept. 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Heavenly stay
Voyageur vérifié
Séjour de 4 nuits en septembre 2021
Réponse de The Marketing team le 3 oct. 2021
Dear guest, we would like to thank you for choosing to stay with us and for sharing your appreciation with us. We are delighted to read that you had an excellent stay with us and this feedback is an advantageous for us as we strive to continuously improve the quality of our services. Its sad to read that you have faced inconvenient moments concerning the staff attitude in the restaurant. We are taking the appropriate measures to ensure that such event will not occur in future and we have already addressed the issue to the general manager. Once again, thank you for your time and hope that we will be your first choice for your next holidays! Best regards
8/10 Bien
Peter
19 sept. 2021
Peter
Séjour de 2 nuits en septembre 2021
Réponse de The Marketing team le 20 sept. 2021
Dear Peter,we would like to thank you for choosing our resort and for your positive rating.We are pleased to read that you had a nice stay with us and particularly value our resort.Looking forward to seeing you again soon! Bests regards
8/10 Bien
Dominik
18 sept. 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Tolles Hotel mit grossem Problem
Dominik
Séjour de 6 nuits en septembre 2021
Réponse de The Marketing team le 19 sept. 2021
Sehr geehrte liebe Gäste,vielen Dank, dass Sie sich die Zeit genommen haben, hier auf diesem Portal eine Bewertung über unser "The Syntopia” Hotel abzugeben.
Wir sind sehr dankbar, wenn wir vor Ort konstruktive Kritik bekommen, um direkt reagieren zu können. Gerne kommen wir umgehend Wünschen nach und versuchen gemeinsam mit unseren Gästen Lösungen zu finden. Wir bedauern sehr, dass nicht alles zu Ihrer Zufriedenheit verlief. Trotzdem freuen uns sehr, dass Ihnen das Hotel und das Zimmer sowie das Essen gefallen hatten.
Zum Abschluss möchten wir uns erneut bei Ihnen bedanken. Wir werden Ihren Kommentar an die entsprechenden Abteilung weiterleiten, um zu prüfen, inwiefern wir uns noch weiter verbessern können.
Wir wünschen Ihnen alles Gute.
Ihr “The Syntopia” Team.
10/10 Excellent
Voyageur vérifié
Voyage en couple
13 août 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 14 nuits en juillet 2021
Réponse de The Marketing team le 19 août 2021
Dear guest,it was a great honor for all of us at The Syntopia Hotel to have the opportunity to be at your service! We express our gratitude to you for for giving us a perfect rating. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Thank you again for staying with us and looking forward to having you with us again soon! Beat regards..
10/10 Excellent
Adam
5 juil. 2021
Adam
Séjour de 3 nuits en juin 2021
Réponse de The Marketing team le 5 juil. 2021
Dear Adam,thank you sincerely for choosing our hotel and the perfect rating. We are more than happy to know that your stay with us met your expectations. We are looking forward to welcoming you back in the future! Our kindest regards..
10/10 Excellent
Voyageur vérifié
10 sept. 2020
Voyageur vérifié
Séjour de 8 nuits en août 2020
Réponse de The Syntopia Marketing team le 23 sept. 2020
Thank you very much for your great ratings!
Looking forward to welcome you again soon.
Best wishes,
The Syntopia Team
8/10 Bien
Nicholas
24 août 2020
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nicholas
Séjour de 5 nuits en août 2020
Réponse de The Syntopia Marketing team le 23 sept. 2020
Thank you for taking the time to rate The Syntopia.
We hope you enjoyed your stay.
Best wishes,
The Syntopia Team
10/10 Excellent
Voyageur vérifié
11 août 2020
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 3 nuits en août 2020
Réponse de The Syntopia Marketing team le 23 sept. 2020
Thank you very much for your amazing rating!
We are looking forward to welcoming you soon again.
Best wishes,
The Syntopia Team
10/10 Excellent
Anna, NZ
Voyage en groupe
9 août 2020
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Anna
Séjour de 3 nuits en août 2020
Réponse de The Syntopia Marketing team le 17 sept. 2020
Dear Anna,
we are delighted that you enjoyed your stay, our services and facilities and appreciate your valuable feedback.
We can’t wait to accommodate you once more!
Best Regards,
The Syntopia Marketing team
6/10 Satisfaisant
Nichlas
3 août 2020
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Nichlas
Séjour de 6 nuits en juillet 2020
Réponse de The Syntopia Marketing team le 23 sept. 2020
Thank you for taking the time to rate The Syntopia.
Hopefully you enjoyed the relaxed ambiente during your stay and give us the chance to welcome you soon again.
Best wishes,
The Syntopia Team
10/10 Excellent
Voyageur vérifié
23 oct. 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 4 nuits en octobre 2019
Réponse de The Syntopia Marketing team le 24 oct. 2019
Dear guest,
Thank you for taking the time to provide us with your feedback! It's our pleasure that you enjoyed your stay with us, and hope to welcome you soon again!
Best regards,
The Syntopia Marketing team
10/10 Excellent
Voyageur vérifié
Voyage en famille
8 oct. 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 4 nuits en octobre 2019
Réponse de The Syntopia Markeitng team le 8 oct. 2019
Dear guest,
Thank you for your amazing review and for choosing the Syntopia for your holidays!
We are more than happy that we have met all of your holiday expectations. Your kind words about our hotel and staff make us really proud and will be shared with our team.
We hope to welcome you soon again in our hotel!
Best regards,
The Syntopia Marketing team
8/10 Bien
Voyageur vérifié
21 sept. 2019
Voyageur vérifié
Séjour de 4 nuits en septembre 2019
Réponse de The Syntopia Marketing team le 24 sept. 2019
Dear guest,
Thank you for your positive feedback!
It would be our pleasure to welcome you soon again in our hotel!
Best regards,
The Syntopia Marketing team
10/10 Excellent
Helen
18 sept. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Exceptional in every way!
Helen
Séjour de 10 nuits en septembre 2019
Réponse de The Syntopia Marketing team le 19 sept. 2019
Dear Helen,
Thank you for your smashing review and for your recommending our hotel!
We are delighted that you enjoyed the facilities, cuisine and atmosphere but most important of all, is that our staff is warm and professional and we fulfilled your expectations. We are happy that we were able to offer you pleasant memories and look forward to welcoming you back in the near future!
Best regards,
The Syntopia Marketing team
8/10 Bien
Anna, Nordrhein-Westfalen
Voyage en couple
13 sept. 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Anna
Séjour de 2 nuits en septembre 2019
Réponse de The Syntopia Marketing team le 14 sept. 2019
Dear Anna,
Thank you for taking the time providing us with your positive review and for choosing our hotel for your holidays! It is regrettable that some of our amenities and services did not live up to your expectations. Your feedback is very important as it helps us identify our areas where we need to improve. The reservation of sunbeds is something that depends on the guest. Of course, we try to avoid that, by removing the sunbeds that have been left behind for reservation purposes. Your comments about the excellent service will be shared with the entire team in order to motivate them to always deliver the best service to our guests. It would be our pleasure to welcome you soon again to our hotel!
Best regards,
The Syntopia Marketing team
10/10 Excellent
Voyageur vérifié
12 août 2019
Voyageur vérifié
Séjour de 8 nuits en août 2019
Réponse de The Syntopia Marketing team le 27 août 2019
Dear guest,
Thank you for scoring us so high!
It would be our greatest pleasure, to welcome you again in the future!
Best regards,
The Syntopia Marketing team
10/10 Excellent
Voyageur vérifié
4 août 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Perfect hotel!
Voyageur vérifié
Séjour de 4 nuits en juillet 2019
Réponse de The Syntopia Marketing tema le 7 août 2019
Dear guest,
Thank you for choosing The Syntopia and for taking the time providing us with your excellent review!
The fact that you had such a nice stay at our hotel, is a real compliment to our team. Our aim is to provide our guests with a relaxing holiday experience and from your review, it is obvious that we have achieved this! It was our great pleasure to host you and we are looking forward to welcome you soon again, for another great stay!
Best regards,
The Syntopia Marketing team
6/10 Satisfaisant
Voyageur vérifié
31 juil. 2019
Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 3 nuits en juillet 2019
Réponse de The Syntopia Marketing team le 27 août 2019
Dear guest,
Thank you for choosing our hotel for your holidays.
We truly value the opinions of our customers and its sad to hear that we did not meet some of your expectations. We hope this experience will not impair your trust in our resort and that you will give us the opportunity of welcoming you again soon.
Best regards,
The Syntopia Marketing team